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I have Bart Wildesh on the line from Ludo. He's direct there and he's ringing about a separate 22 inch kiosk. Would you like to have a chat to him about that? Lovely. So I'll pop that through for you now. Just a moment. Go in the machine. Yeah. Yeah. Not dinner. Hello? Hey. How are you doing? Good. Thank you. How are you? That's good. Do you have the Zebra k c 50 in stock? Do you have the Zebra k c 50 kiosk in stock? K c. What was that? Sorry. Nope. What was that? Sorry. Am I a a customer? No. I I can have a look. One second. K. Techcomshop.com.auu. I'm just loading it now. Yeah. So there's one left. Do you want the TOS number? Yeah. Yeah. It it would need to be today, though. Yeah. Yeah. This one. Six. Okay. I sent the request. Do you have that unit in Sydney or Melbourne? I'm in Brisbane, but I've got I just need it tomorrow if you've got it so I could if I could if it's easier, I could have someone pick it up in Melbourne. Yeah. I think I think maybe. Okay. Not in stock. 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I have Bart Wildesh on the line from Ludo. He's direct there and he's ringing about a separate 22 inch kiosk. Would you like to have a chat to him about that?\n\nChannel 0: Yes, sir.\n\nChannel 1: Lovely. So I'll pop that through for you now. Just a moment.\n\nChannel 0: Yep.\n\nChannel 1: Go in the machine. Yeah. Yeah. Not dinner. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hey. How are you doing?\n\nChannel 0: Yeah. Hi, man. This is Ross with Tech Home. How are you?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: Yep. Doing well.\n\nChannel 1: That's good. Do you have the Zebra k c 50 in stock?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: Do you have the Zebra k c 50 kiosk in stock?\n\nChannel 0: Zebra AC 50.\n\nChannel 1: K c.\n\nChannel 0: What's your good name, buddy?\n\nChannel 1: What was that? Sorry. Nope. What was that? Sorry.\n\nChannel 0: Are you on a on a portal right now, check on?\n\nChannel 1: Am I a a customer?\n\nChannel 0: Are you are are you on a website right now? Take\n\nChannel 1: No.\n\nChannel 0: a look\n\nChannel 1: I I\n\nChannel 0: at\n\nChannel 1: can\n\nChannel 0: that.\n\nChannel 1: have a look. One second. K. Techcomshop.com.auu. I'm just loading it now.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So there's one left. Do you want the TOS number?\n\nChannel 0: Yep. If you can just add to cart, like, request a code over there and fill in\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Yeah.\n\nChannel 0: details, I'll get the code. Yep. So it would be, like, really\n\nChannel 1: It it\n\nChannel 0: helpful\n\nChannel 1: would need\n\nChannel 0: for\n\nChannel 1: to be\n\nChannel 0: me.\n\nChannel 1: today, though. Yeah. Yeah.\n\nChannel 0: And how many units are you after?\n\nChannel 1: This one.\n\nChannel 0: Just one. Okay.\n\nChannel 1: Six. Okay. I sent the request.\n\nChannel 0: Yep.\n\nChannel 1: Do you have that unit in Sydney or Melbourne?\n\nChannel 0: We're based in Melbourne. We do have a warehouse in Sydney. So you're located in Sydney?\n\nChannel 1: I'm in Brisbane, but I've got I just need it tomorrow if you've got it so I could if\n\nChannel 0: Okay.\n\nChannel 1: I could if it's easier, I could have\n\nChannel 0: Let\n\nChannel 1: someone\n\nChannel 0: me\n\nChannel 1: pick\n\nChannel 0: check.\n\nChannel 1: it up in Melbourne.\n\nChannel 0: If it if is it in stock, it may arrive by tomorrow as well if it let me check.\n\nChannel 1: Yeah. I think I think maybe.\n\nChannel 0: Oh, no. Like, give me a moment. Alright. Okay. So, mate, I have got the product, but currently, it is out of stock.\n\nYep. Lead time is around six weeks.\n\nChannel 1: Okay. Not in stock.\n\nChannel 0: Yep.\n\nChannel 1: Thank you, mate.\n\nChannel 0: Alright. No worries, ma'am. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.0110785448923707}],"sentiment":"neutral","sentiment_score":0.0110785448923707,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hello.","start":4.96,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.019397802650928497},{"text":"I have Bart Wildesh on the line from Ludo.","start":5.3599997,"end":8.18,"sentiment":"neutral","sentiment_score":0.033270793656508126},{"text":"He's direct there and he's ringing about a separate 22 inch kiosk.","start":9.04,"end":12.559999,"sentiment":"neutral","sentiment_score":0.016361569830526907},{"text":"Would you like to have a chat to him about that?","start":12.559999,"end":14.42,"sentiment":"neutral","sentiment_score":0.01850024907087738}],"sentiment":"neutral","sentiment_score":0.021778076463802296,"channel":1,"num_words":33,"start":4.96,"end":14.42},{"sentences":[{"text":"Yes, 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Sydney.","start":193.62999,"end":195.06999,"sentiment":"neutral","sentiment_score":0.02930873738867896},{"text":"So you're located in Sydney?","start":195.06999,"end":196.45,"sentiment":"neutral","sentiment_score":0.01601659581065178}],"sentiment":"neutral","sentiment_score":0.023352419026196003,"channel":0,"num_words":16,"start":192.59,"end":196.45},{"sentences":[{"text":"I'm in Brisbane, but I've got I just need it tomorrow if you've got it so I could if","start":197.93001,"end":203.21,"sentiment":"neutral","sentiment_score":0.0028966550568216725}],"sentiment":"neutral","sentiment_score":0.0028966550568216725,"channel":1,"num_words":19,"start":197.93001,"end":203.21},{"sentences":[{"text":"Okay.","start":203.08499,"end":203.58499,"sentiment":"neutral","sentiment_score":0.04158865660429001}],"sentiment":"neutral","sentiment_score":0.04158865660429001,"channel":0,"num_words":1,"start":203.08499,"end":203.58499},{"sentences":[{"text":"I could if it's easier, I could 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no.","start":241.39,"end":242.11,"sentiment":"neutral","sentiment_score":-0.07576482929289341},{"text":"Like, give me a moment.","start":242.11,"end":243.97,"sentiment":"neutral","sentiment_score":-0.08184994161128997},{"text":"Alright.","start":308.135,"end":308.635,"sentiment":"neutral","sentiment_score":-0.034226708114147186},{"text":"Okay.","start":309.095,"end":309.595,"sentiment":"neutral","sentiment_score":-0.041275039315223694},{"text":"So, mate, I have got the product, but currently, it is out of stock.","start":309.735,"end":314.075,"sentiment":"neutral","sentiment_score":-0.14490390196442604}],"sentiment":"neutral","sentiment_score":-0.11586677137276401,"channel":0,"num_words":23,"start":241.39,"end":314.075},{"sentences":[{"text":"Yep.","start":318.61002,"end":319.11002,"sentiment":"neutral","sentiment_score":-0.03559910133481026},{"text":"Lead time is around six 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mate.","start":326.605,"end":327.585,"sentiment":"positive","sentiment_score":0.47565655906995136}],"sentiment":"positive","sentiment_score":0.47565655906995136,"channel":1,"num_words":3,"start":326.605,"end":327.585},{"sentences":[{"text":"Alright.","start":328.10895,"end":328.58893,"sentiment":"neutral","sentiment_score":0.24166467785835263},{"text":"No worries, ma'am.","start":328.58893,"end":329.56894,"sentiment":"positive","sentiment_score":0.33570541938145954},{"text":"Thank you.","start":332.74893,"end":333.40894,"sentiment":"positive","sentiment_score":0.42761701345443726}],"sentiment":"positive","sentiment_score":0.35066916048526764,"channel":0,"num_words":6,"start":328.10895,"end":333.40894}]},"summary":{"result":"success","short":"A customer named Bart Wildesh is calling about a 22 inch kiosk and is transferred to an agent named Ross from Tech Home. Ross asks if the customer has the Zebra k c 50 in stock and if they are located in Sydney. The customer is informed that the product is currently out of stock and will arrive by tomorrow."},"intents":{"segments":[{"text":"Do you have the Zebra k c 50 in stock? Sorry.","start_word":87,"end_word":97,"intents":[{"intent":"Discuss kiosk availability","confidence_score":0.0044516935}]},{"text":"If you can just add to cart, like, request a code over there and fill in Yeah.","start_word":190,"end_word":206,"intents":[{"intent":"Request code","confidence_score":0.86861444}]},{"text":"Do you have that unit in Sydney or Melbourne?","start_word":253,"end_word":261,"intents":[{"intent":"Check availability","confidence_score":0.19910365}]},{"text":"Do you have that unit in Sydney or Melbourne? We're based in Melbourne. We do have a warehouse in Sydney. So you're located in Sydney? I'm in Brisbane, but I've got I just need it tomorrow if you've got it so I could if Okay.","start_word":253,"end_word":297,"intents":[{"intent":"Confirm availability","confidence_score":0.062684655}]},{"text":"So, mate, I have got the product, but currently, it is out of stock. Yep.","start_word":349,"end_word":363,"intents":[{"intent":"Inquire about stock availability","confidence_score":0.0011754943}]},{"text":"Lead time is around six weeks. Okay.","start_word":364,"end_word":370,"intents":[{"intent":"Specify delivery time","confidence_score":0.00054734503}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. I have Bart Wildesh on the line from Ludo. He's direct there and he's ringing about a separate 22 inch kiosk. Would you like to have a chat to him about that? Yes, sir.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":0.0412602461874485},{"text":"Lovely. So I'll pop that through for you now.","start_word":36,"end_word":44,"sentiment":"positive","sentiment_score":0.42769673466682434},{"text":"Just a moment. Yep. Go in the machine. Yeah. Yeah. Not dinner. Hello? Hello? Hey. How are you doing? Yeah. Hi, man. This is Ross with Tech Home. How are you?","start_word":45,"end_word":75,"sentiment":"neutral","sentiment_score":0.10730254650115968},{"text":"Good. Thank you.","start_word":76,"end_word":78,"sentiment":"positive","sentiment_score":0.4003593623638153},{"text":"How are you? Yep.","start_word":79,"end_word":82,"sentiment":"neutral","sentiment_score":0.1994103491306305},{"text":"Doing well. That's good.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.3765448033809662},{"text":"Do you have the Zebra k c 50 in stock? Sorry. Come again? Do you have the Zebra k c 50 kiosk in stock? Zebra AC 50. K c. What's your good name, buddy? What was that? Sorry. Nope. What was that? Sorry. Are you on a on a portal right now, check on? Am I a a customer? Are you are are you on a website right now? Take No. a look I I at can that. have a look. One second. K. Techcomshop.com.auu. I'm just loading it now. Mhmm. Yeah. So there's one left. Do you want the TOS number? Yep. If you can just add to cart, like, request a code over there and fill in Yeah. your Yeah. details, I'll get the code. Yep. So it would be, like, really It it helpful would need for to be me. today, though. Yeah. Yeah. And how many units are you after? This one. Just one. Okay. Six. Okay. I sent the request. Yep. Do you have that unit in Sydney or Melbourne? We're based in Melbourne. We do have a warehouse in Sydney. So you're located in Sydney? I'm in Brisbane, but I've got I just need it tomorrow if you've got it so I could if Okay. I could if it's easier, I could have Let someone me pick check. it up in Melbourne. If it if is it in stock, it may arrive by tomorrow as well if it let me check. Yeah. I think I think maybe. Oh, no. Like, give me a moment. Alright. Okay. So, mate, I have got the product, but currently, it is out of stock. Yep. Lead time is around six weeks. Okay. Not in stock. Yep.","start_word":87,"end_word":374,"sentiment":"neutral","sentiment_score":0.0018531872580448787},{"text":"Thank you, mate.","start_word":375,"end_word":377,"sentiment":"positive","sentiment_score":0.47028324007987976},{"text":"Alright.","start_word":378,"end_word":378,"sentiment":"neutral","sentiment_score":0.24166467785835263},{"text":"No worries, ma'am. Thank you.","start_word":379,"end_word":383,"sentiment":"positive","sentiment_score":0.4062553346157074}],"average":{"sentiment":"neutral","sentiment_score":0.047350323543129035}}}}