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I understand. So let me just pull out your account, and that way I could endorse you properly to our tech team so they can sort this out for you. What is your full name, please? Oh, okay. Thank you so much, mister Amanat. I'm sorry. Give me one moment. Okay? Let me just check this out for you here. Thank you. Thank you so much for patiently waiting on the line, mister Palaker. I do see on here that your Internet service is currently online. How about your yeah. Because I I understand that. And have you already tried to unplug the back of your router? Okay. Thank you so much for confirming. So I've already endorsed your account to our tech team. In that way, they can just go ahead and check and investigate this to our network, and then they will get back to you shortly. I'm so sorry for this inconvenience. Yes. Definitely. Because I'm showing a update here that the issue has been resolved and services should be restored. But if yours is not, I'll definitely endorse this to our tech team, and then they will reach out to you shortly. They have to check this to the network as well. Oh, you caught up. I just heard the count. What is that again? Yes. Yes. 1048 is your ID number. We can also use this to pull out your account. And, also, you can send assistance to the our tech support phone number. Do you have that, if I may ask? Yeah. Let me provide it to you. One moment. Okay? Because you came across from accounts department, reason why. But I will I've already endorsed your account. Let me check the number here. Okay. One moment. Okay? I'm sorry. I'm looking for it now. Where is it? Okay. 0403 0403 763 744. You can also send a message to this phone number. This is our after hour support assistance. In case you never receive any of but rest assured, I've already forwarded your account to our tech team to resolve and check this out for investigate. Okay. Thank you so much, mister Polakar. 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This is Airtel accounts. How may I help you today? Oh, I'm so sorry to hear about this, but I believe we do have a recent outage. But let me go ahead and pull out your account first.\n\nMhmm. I understand. So let me just pull out your account, and that way I could endorse you properly to our tech team so they can sort this out for you. What is your full name, please? Oh, okay.\n\nThank you so much, mister Amanat. I'm sorry. Give me one moment. Okay? Let me just check this out for you here.\n\nThank you. Thank you so much for patiently waiting on the line, mister Palaker. I do see on here that your Internet service is currently online. How about your yeah. Because I I understand that.\n\nAnd have you already tried to unplug the back of your router? Okay. Thank you so much for confirming. So I've already endorsed your account to our tech team. In that way, they can just go ahead and check and investigate this to our network, and then they will get back to you shortly.\n\nI'm so sorry for this inconvenience. Yes. Definitely. Because I'm showing a update here that the issue has been resolved and services should be restored. But if yours is not, I'll definitely endorse this to our tech team, and then they will reach out to you shortly.\n\nThey have to check this to the network as well. Oh, you caught up. I just heard the count. What is that again? Yes.\n\nYes. 1048 is your ID number. We can also use this to pull out your account. And, also, you can send assistance to the our tech support phone number. Do you have that, if I may ask?\n\nYeah. Let me provide it to you. One moment. Okay? Because you came across from accounts department, reason why.\n\nBut I will I've already endorsed your account. Let me check the number here. Okay. One moment. Okay?\n\nI'm sorry. I'm looking for it now. Where is it? Okay. 0403 0403 763 744.\n\nYou can also send a message to this phone number. This is our after hour support assistance. In case you never receive any of but rest assured, I've already forwarded your account to our tech team to resolve and check this out for investigate. Okay. Thank you so much, mister Polakar.\n\nYou do have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.11858951300382614},{"text":"This is Airtel accounts.","start":0.88,"end":2.24,"sentiment":"neutral","sentiment_score":0.125919159501791},{"text":"How may I help you today?","start":2.24,"end":3.46,"sentiment":"neutral","sentiment_score":0.21719414740800858},{"text":"Oh, I'm so sorry to hear about this, but I believe we do have a recent outage.","start":17.465,"end":23.884998,"sentiment":"neutral","sentiment_score":-0.24714214661542108},{"text":"But let me go ahead and pull out your account first.","start":23.945,"end":26.685,"sentiment":"neutral","sentiment_score":-0.03650879436595873}],"sentiment":"neutral","sentiment_score":-0.06865595371868366,"num_words":39,"start":0.56,"end":26.685},{"sentences":[{"text":"Mhmm.","start":33.21,"end":33.69,"sentiment":"neutral","sentiment_score":-0.02338019385933876},{"text":"I 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network, and then they will get back to you shortly.","start":181.1,"end":189.145,"sentiment":"neutral","sentiment_score":0.2240382444858551}],"sentiment":"neutral","sentiment_score":0.1820224608398146,"num_words":54,"start":168.94,"end":189.145},{"sentences":[{"text":"I'm so sorry for this inconvenience.","start":189.765,"end":191.545,"sentiment":"negative","sentiment_score":-0.5128650516271591},{"text":"Yes.","start":192.005,"end":192.485,"sentiment":"neutral","sentiment_score":0.15561053156852722},{"text":"Definitely.","start":192.485,"end":192.985,"sentiment":"neutral","sentiment_score":0.2542838752269745},{"text":"Because I'm showing a update here that the issue has been resolved and services should be restored.","start":193.605,"end":202.78,"sentiment":"neutral","sentiment_score":0.19321131969199462},{"text":"But if yours is not, I'll definitely endorse this to our tech team, and then they will reach out to you 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already endorsed your account.","start":259.23,"end":262.61002,"sentiment":"neutral","sentiment_score":0.021280762739479542},{"text":"Let me check the number here.","start":263.71,"end":267.845,"sentiment":"neutral","sentiment_score":0.018671767475704353},{"text":"Okay.","start":267.905,"end":268.405,"sentiment":"neutral","sentiment_score":0.007500166073441505},{"text":"One moment.","start":268.465,"end":269.105,"sentiment":"neutral","sentiment_score":0.0005681938491761684},{"text":"Okay?","start":269.105,"end":269.345,"sentiment":"neutral","sentiment_score":-0.009374923072755337}],"sentiment":"neutral","sentiment_score":0.015641018748283386,"num_words":18,"start":259.23,"end":269.345},{"sentences":[{"text":"I'm sorry.","start":269.345,"end":269.905,"sentiment":"neutral","sentiment_score":-0.09307119995355606},{"text":"I'm looking for it now.","start":269.905,"end":271.285,"sentiment":"neutral","sentiment_score":-0.09632872939109802},{"text":"Where is 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I'm calling from Adobe in Canberra. Since last couple of days, we're having big difficulties for Internet, telephone. Nothing is working. Really, it's affecting your business. Okay. That was yeah. We can we yeah. We we know that that is July 1. But after that as well, now this is the July 3. Two days again continuously. Yeah? Yeah. My name is Amanullah Palekar. It's for Adore T. Yep. Yeah. Yeah. If it is online, it is not working. It is online in your system, but not over physically. It's not working. Did 10 times. 10 times. Very urgent, please. Okay. Okay. Now if I had to call, what is the account number for our business? Account number. What is the account number for our business? It's 1048 or there's a big number? Okay. Which number is the number? Yeah. Okay. One minute. One minute. 0403. Yeah. Yeah. And what should I do with them? Okay. Okay. Alright. Okay. Thank you. K. You too. 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Yes. I'm calling from Adobe in Canberra. Since last couple of days, we're having big difficulties for Internet, telephone. Nothing is working. Really, it's affecting your business.\n\nChannel 0: Oh, I'm so sorry to hear about this, but I believe we do have a recent outage. But let me\n\nChannel 1: Okay.\n\nChannel 0: go\n\nChannel 1: That\n\nChannel 0: ahead\n\nChannel 1: was\n\nChannel 0: and\n\nChannel 1: yeah.\n\nChannel 0: pull out\n\nChannel 1: We\n\nChannel 0: your\n\nChannel 1: can\n\nChannel 0: account\n\nChannel 1: we\n\nChannel 0: first.\n\nChannel 1: yeah. We we know that that is July 1. But after that as well, now this is the July 3. Two days again continuously.\n\nChannel 0: Mhmm. I understand. So let me just pull out your account, and that way I could endorse you properly to our tech team\n\nChannel 1: Yeah?\n\nChannel 0: so they can\n\nChannel 1: Yeah.\n\nChannel 0: sort this out for you. What is your full name, please?\n\nChannel 1: My name is Amanullah Palekar. It's for Adore T.\n\nChannel 0: Oh, okay. Thank you so much, mister Amanat. I'm sorry. Give me one moment. Okay?\n\nLet me just check this out for you here.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line, mister Palaker.\n\nChannel 1: Yeah.\n\nChannel 0: I do see on here that your Internet service is currently online.\n\nChannel 1: Yeah.\n\nChannel 0: How about your\n\nChannel 1: If\n\nChannel 0: yeah.\n\nChannel 1: it\n\nChannel 0: Because\n\nChannel 1: is\n\nChannel 0: I\n\nChannel 1: online, it is not working. It is online in your system, but not over physically. It's not working.\n\nChannel 0: I understand that. And have you already tried to unplug the back\n\nChannel 1: Did\n\nChannel 0: of\n\nChannel 1: 10\n\nChannel 0: your\n\nChannel 1: times.\n\nChannel 0: router?\n\nChannel 1: 10 times.\n\nChannel 0: Okay. Thank you so much for confirming. So I've already endorsed your account to our tech team. In that way, they can just go ahead and check and investigate this to our network, and then they will get back to you shortly.\n\nChannel 1: Very\n\nChannel 0: I'm\n\nChannel 1: urgent,\n\nChannel 0: so sorry\n\nChannel 1: please.\n\nChannel 0: for this inconvenience. Yes. Definitely. Because I'm showing a update here that the issue has been resolved and services should be restored. But if yours is not, I'll definitely endorse this to our tech team, and then they will reach out to you shortly.\n\nThey have to check this to the network as well.\n\nChannel 1: Okay. Okay. Now if I had to call, what is the account number for our business?\n\nChannel 0: Oh, you caught up. I just heard the count. What is that again?\n\nChannel 1: Account number. What is the account number for our business? It's 1048 or there's a big number?\n\nChannel 0: Yes. Yes. 1048 is your ID number. We can also use this to pull out your account.\n\nChannel 1: Okay.\n\nChannel 0: And, also, you can send assistance to the our tech support phone number. Do you have that, if I may ask?\n\nChannel 1: Which number is the number?\n\nChannel 0: Yeah. Let me provide it to you. One moment. Okay? Because you came across from accounts department, reason why.\n\nBut I will I've already endorsed your account.\n\nChannel 1: Yeah.\n\nChannel 0: Let me check the number here. Okay. One moment. Okay? I'm sorry.\n\nI'm looking for it now.\n\nChannel 1: Okay.\n\nChannel 0: Where is it? Okay. 0403 0403\n\nChannel 1: One minute. One minute. 0403. Yeah.\n\nChannel 0: 763\n\nChannel 1: Yeah.\n\nChannel 0: 744.\n\nChannel 1: And what should I do with them?\n\nChannel 0: You can also send a message to this phone number. This is our after hour support assistance.\n\nChannel 1: Okay.\n\nChannel 0: In case you never receive any of but rest assured, I've already forwarded your account to our tech team\n\nChannel 1: Okay.\n\nChannel 0: to\n\nChannel 1: Alright.\n\nChannel 0: resolve and check this out for investigate.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Thank you so much, mister Polakar. You do have a great day.\n\nChannel 1: K. You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.11858951300382614},{"text":"This is Airtel accounts.","start":0.88,"end":2.24,"sentiment":"neutral","sentiment_score":0.125919159501791},{"text":"How may I help you today?","start":2.24,"end":3.46,"sentiment":"neutral","sentiment_score":0.21719414740800858}],"sentiment":"neutral","sentiment_score":0.17503918504173105,"channel":0,"num_words":11,"start":0.56,"end":3.46},{"sentences":[{"text":"Yes.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":-0.0033856350928545},{"text":"I'm calling from Adobe in Canberra.","start":4.72,"end":7.06,"sentiment":"neutral","sentiment_score":-0.010645919013768435},{"text":"Since last couple of days, we're having big difficulties for Internet, telephone.","start":8.72,"end":12.5,"sentiment":"negative","sentiment_score":-0.4056279920041561},{"text":"Nothing is 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business?","start":224.71,"end":226.47,"sentiment":"neutral","sentiment_score":0.007681862683966756},{"text":"It's 1048 or there's a big number?","start":226.47,"end":229.29001,"sentiment":"neutral","sentiment_score":0.001953941503805774}],"sentiment":"neutral","sentiment_score":0.004070654018398593,"channel":1,"num_words":17,"start":224.07,"end":229.29001},{"sentences":[{"text":"Yes.","start":229.77,"end":230.09,"sentiment":"neutral","sentiment_score":0.04925787076354027},{"text":"Yes.","start":230.09,"end":230.59,"sentiment":"neutral","sentiment_score":0.06203045696020126},{"text":"1048 is your ID number.","start":230.65001,"end":233.29001,"sentiment":"neutral","sentiment_score":0.06672299653291702},{"text":"We can also use this to pull out your account.","start":233.29001,"end":236.43001,"sentiment":"neutral","sentiment_score":0.09368105679750442}],"sentiment":"neutral","sentiment_score":0.08127728696255122,"channel":0,"num_words":17,"start":229.77,"end":236.43001},{"sentences":[{"text":"Okay.","start":236.965,"end":237.465,"sentiment":"neutral","sentiment_score":0.0959591493010521}],"sentiment":"neutral","sentiment_score":0.0959591493010521,"channel":1,"num_words":1,"start":236.965,"end":237.465},{"sentences":[{"text":"And, also, you can send assistance to the our tech support phone number.","start":237.16501,"end":243.825,"sentiment":"neutral","sentiment_score":0.09390343037935403},{"text":"Do you have that, if I may ask?","start":245.405,"end":247.425,"sentiment":"neutral","sentiment_score":0.04924200801178813}],"sentiment":"neutral","sentiment_score":0.07688955519170988,"channel":0,"num_words":21,"start":237.16501,"end":247.425},{"sentences":[{"text":"Which number is the number?","start":246.95999,"end":248.73999,"sentiment":"neutral","sentiment_score":0.014537043496966362}],"sentiment":"neutral","sentiment_score":0.014537043496966362,"channel":1,"num_words":5,"start":246.95999,"end":248.73999},{"sentences":[{"text":"Yeah.","start":249.485,"end":249.80501,"sentiment":"neutral","sentiment_score":0.05832032114267349},{"text":"Let me provide it to you.","start":249.80501,"end":251.825,"sentiment":"neutral","sentiment_score":0.058078826094667114},{"text":"One moment.","start":253.07,"end":253.63,"sentiment":"neutral","sentiment_score":0.04122623801231384},{"text":"Okay?","start":253.63,"end":253.87001,"sentiment":"neutral","sentiment_score":0.025532763451337814},{"text":"Because you came across from accounts department, reason why.","start":253.87001,"end":258.61002,"sentiment":"neutral","sentiment_score":-0.003178305303057035}],"sentiment":"neutral","sentiment_score":0.025588093129427808,"channel":0,"num_words":19,"start":249.485,"end":258.61002},{"sentences":[{"text":"But I will I've already endorsed your account.","start":259.23,"end":262.61002,"sentiment":"neutral","sentiment_score":0.021280762739479542}],"sentiment":"neutral","sentiment_score":0.021280762739479542,"channel":0,"num_words":8,"start":259.23,"end":262.61002},{"sentences":[{"text":"Yeah.","start":263.095,"end":263.595,"sentiment":"neutral","sentiment_score":0.03377731889486313}],"sentiment":"neutral","sentiment_score":0.03377731889486313,"channel":1,"num_words":1,"start":263.095,"end":263.595},{"sentences":[{"text":"Let me check the number here.","start":263.71,"end":267.845,"sentiment":"neutral","sentiment_score":0.018671767475704353},{"text":"Okay.","start":267.905,"end":268.405,"sentiment":"neutral","sentiment_score":0.007500166073441505},{"text":"One moment.","start":268.465,"end":269.105,"sentiment":"neutral","sentiment_score":0.0005681938491761684},{"text":"Okay?","start":269.105,"end":269.345,"sentiment":"neutral","sentiment_score":-0.009374923072755337},{"text":"I'm sorry.","start":269.345,"end":269.905,"sentiment":"neutral","sentiment_score":-0.09307119995355606}],"sentiment":"neutral","sentiment_score":-0.006237513696153958,"channel":0,"num_words":12,"start":263.71,"end":269.905},{"sentences":[{"text":"I'm looking for it 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minute.","start":289.49,"end":289.97,"sentiment":"neutral","sentiment_score":-0.009389551356434822},{"text":"One minute.","start":289.97,"end":290.53,"sentiment":"neutral","sentiment_score":-0.01098692324012518},{"text":"0403.","start":290.53,"end":291.65,"sentiment":"neutral","sentiment_score":-0.007268496789038181},{"text":"Yeah.","start":291.65,"end":292.15,"sentiment":"neutral","sentiment_score":-0.0037959152832627296}],"sentiment":"neutral","sentiment_score":-0.008636226877570152,"channel":1,"num_words":6,"start":289.49,"end":292.15},{"sentences":[{"text":"763","start":292.58002,"end":293.80002,"sentiment":"neutral","sentiment_score":-0.005103082396090031}],"sentiment":"neutral","sentiment_score":-0.005103082396090031,"channel":0,"num_words":1,"start":292.58002,"end":293.80002},{"sentences":[{"text":"Yeah.","start":294.27502,"end":294.77502,"sentiment":"neutral","sentiment_score":-0.002358882687985897}],"sentiment":"neutral","sentiment_score":-0.002358882687985897,"channel":1,"num_words":1,"start":294.27502,"end":294.77502},{"sentences":[{"text":"744.","start":295.535,"end":296.83502,"sentiment":"neutral","sentiment_score":-0.003632613923400641}],"sentiment":"neutral","sentiment_score":-0.003632613923400641,"channel":0,"num_words":1,"start":295.535,"end":296.83502},{"sentences":[{"text":"And what should I do with them?","start":296.99503,"end":298.535,"sentiment":"neutral","sentiment_score":-0.008694354710834367}],"sentiment":"neutral","sentiment_score":-0.008694354710834367,"channel":1,"num_words":7,"start":296.99503,"end":298.535},{"sentences":[{"text":"You can also send a message to this phone number.","start":298.89502,"end":302.17502,"sentiment":"neutral","sentiment_score":0.03522916249930859},{"text":"This is our after hour support assistance.","start":302.17502,"end":304.915,"sentiment":"neutral","sentiment_score":0.036292453429528644}],"sentiment":"neutral","sentiment_score":0.035666988176458025,"channel":0,"num_words":17,"start":298.89502,"end":304.915},{"sentences":[{"text":"Okay.","start":305.55502,"end":306.05502,"sentiment":"neutral","sentiment_score":0.030744800344109535}],"sentiment":"neutral","sentiment_score":0.030744800344109535,"channel":1,"num_words":1,"start":305.55502,"end":306.05502},{"sentences":[{"text":"In case you never receive any of but rest assured, I've already forwarded your account to our tech 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day.","start":320.16,"end":321.62,"sentiment":"positive","sentiment_score":0.6088288525740305}],"sentiment":"positive","sentiment_score":0.5493422196461604,"channel":0,"num_words":13,"start":317.92,"end":321.62},{"sentences":[{"text":"K.","start":321.88293,"end":322.04294,"sentiment":"neutral","sentiment_score":0.13671362400054932},{"text":"You too.","start":322.04294,"end":322.36295,"sentiment":"neutral","sentiment_score":0.11087442934513092},{"text":"Bye bye.","start":322.36295,"end":323.10294,"sentiment":"neutral","sentiment_score":0.1044166088104248}],"sentiment":"neutral","sentiment_score":0.11345914006233215,"channel":1,"num_words":5,"start":321.88293,"end":323.10294},{"sentences":[{"text":"Bye bye.","start":323.28293,"end":323.94293,"sentiment":"neutral","sentiment_score":0.01699698716402054}],"sentiment":"neutral","sentiment_score":0.01699698716402054,"channel":0,"num_words":2,"start":323.28293,"end":323.94293}]},"summary":{"result":"success","short":"The customer, Mr. Pal Kumar, is experiencing internet and telephone issues affecting his business. The representative, Amanicker, informs him that the issue has been resolved and the services should be restored soon. The representative also asks for Mr. Pal's account number and provides him with a phone number for after-hours support assistance."},"intents":{"segments":[{"text":"I'm calling from Adobe in Canberra. Since last couple of days, we're having big difficulties for Internet, telephone. Nothing is working. Really, it's affecting your business.","start_word":12,"end_word":37,"intents":[{"intent":"Assist with internet issues","confidence_score":0.009880641}]},{"text":"Oh, I'm so sorry to hear about this, but I believe we do have a recent outage. But let me Okay.","start_word":38,"end_word":58,"intents":[{"intent":"Report outage","confidence_score":0.017307745}]},{"text":"So let me just pull out your account, and that way I could endorse you properly to our tech team Yeah?","start_word":100,"end_word":120,"intents":[{"intent":"Endlog account","confidence_score":0.00093085534}]},{"text":"What is your full name, please?","start_word":130,"end_word":135,"intents":[{"intent":"Collect customer data","confidence_score":0.0000033487752}]},{"text":"My name is Amanullah Palekar. It's for Adore T. Oh, okay.","start_word":136,"end_word":146,"intents":[{"intent":"Provide name","confidence_score":0.10072585}]},{"text":"Because I'm showing a update here that the issue has been resolved and services should be restored. But if yours is not, I'll definitely endorse this to our tech team, and then they will reach out to you shortly. They have to check this to the network as well. Okay.","start_word":298,"end_word":347,"intents":[{"intent":"Endoggerate","confidence_score":0.00025130072},{"intent":"Assist with issues","confidence_score":0.00972394},{"intent":"Resolve issue","confidence_score":0.07934755}]},{"text":"Now if I had to call, what is the account number for our business? Oh, you caught up.","start_word":349,"end_word":366,"intents":[{"intent":"Provide account number","confidence_score":0.31609115},{"intent":"Obtain account number","confidence_score":0.016643312}]},{"text":"1048 is your ID number. We can also use this to pull out your account. Okay.","start_word":395,"end_word":410,"intents":[{"intent":"Provide id number","confidence_score":0.04166934}]},{"text":"You can also send a message to this phone number. This is our after hour support assistance. Okay.","start_word":505,"end_word":522,"intents":[{"intent":"Send message","confidence_score":0.4183834}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts. How may I help you today? Yes. I'm calling from Adobe in Canberra.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.08852535486221313},{"text":"Since last couple of days, we're having big difficulties for Internet, telephone. Nothing is working. Really, it's affecting your business.","start_word":18,"end_word":37,"sentiment":"negative","sentiment_score":-0.4728761613368988},{"text":"Oh, I'm so sorry to hear about this, but I believe we do have a recent outage. But let me Okay. go That ahead was and yeah. pull out We your can account we first. yeah. We we know that that is July 1. But after that as well, now this is the July 3. Two days again continuously. Mhmm. I understand. So let me just pull out your account, and that way I could endorse you properly to our tech team Yeah? so they can Yeah. sort this out for you. What is your full name, please? My name is Amanullah Palekar. It's for Adore T. Oh, okay. Thank you so much, mister Amanat. I'm sorry. Give me one moment. Okay? Let me just check this out for you here. Yep. Thank you.","start_word":38,"end_word":171,"sentiment":"neutral","sentiment_score":-0.00240657408721745},{"text":"Thank you so much for patiently waiting on the line, mister Palaker.","start_word":172,"end_word":183,"sentiment":"positive","sentiment_score":0.34401413798332214},{"text":"Yeah. I do see on here that your Internet service is currently online. Yeah. How about your If yeah. it Because is I online, it is not working. It is online in your system, but not over physically. It's not working. I understand that. And have you already tried to unplug the back Did of 10 your times. router? 10 times. Okay.","start_word":184,"end_word":245,"sentiment":"neutral","sentiment_score":-0.10642432421445848},{"text":"Thank you so much for confirming.","start_word":246,"end_word":251,"sentiment":"positive","sentiment_score":0.34756624698638916},{"text":"So I've already endorsed your account to our tech team. In that way, they can just go ahead and check and investigate this to our network, and then they will get back to you shortly.","start_word":252,"end_word":286,"sentiment":"neutral","sentiment_score":0.25051021575927734},{"text":"Very I'm urgent, so sorry please. for this inconvenience.","start_word":287,"end_word":295,"sentiment":"negative","sentiment_score":-0.4999900758266449},{"text":"Yes. Definitely. Because I'm showing a update here that the issue has been resolved and services should be restored. But if yours is not, I'll definitely endorse this to our tech team, and then they will reach out to you shortly. They have to check this to the network as well. Okay. Okay. Now if I had to call, what is the account number for our business? Oh, you caught up. I just heard the count. What is that again? Account number. What is the account number for our business? It's 1048 or there's a big number? Yes. Yes. 1048 is your ID number. We can also use this to pull out your account. Okay. And, also, you can send assistance to the our tech support phone number. Do you have that, if I may ask? Which number is the number? Yeah. Let me provide it to you. One moment. Okay? Because you came across from accounts department, reason why. But I will I've already endorsed your account. Yeah. Let me check the number here. Okay. One moment. Okay? I'm sorry. I'm looking for it now. Okay. Where is it? Okay. 0403 0403 One minute. One minute. 0403. Yeah. 763 Yeah. 744. And what should I do with them? You can also send a message to this phone number. This is our after hour support assistance. Okay. In case you never receive any of but rest assured, I've already forwarded your account to our tech team Okay. to Alright. resolve and check this out for investigate. Okay. Thank you. Okay.","start_word":296,"end_word":555,"sentiment":"neutral","sentiment_score":0.04428120329976082},{"text":"Thank you so much, mister Polakar. You do have a great day.","start_word":556,"end_word":567,"sentiment":"positive","sentiment_score":0.5693764090538025},{"text":"K. You too. Bye bye. Bye bye.","start_word":568,"end_word":574,"sentiment":"neutral","sentiment_score":0.12092076454843792}],"average":{"sentiment":"neutral","sentiment_score":0.02481863846131905}}}}