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That's the account's name on our end? Mm-mm. Okay. Sure. While I have you on the line, can I try to reprocess it? Okay. Sure thing. Because we're trying to get in hold with you to check if you need any assistance maybe to update the card details or bank details, something like that. But if your card details is the same, let me try to do it. Okay? Just one moment here, please. Thank you so much. And, also, since I have you on the line, I could also, I could see in here that the account has a good payment history, and there was a late fee assessed on the account. So as security fee, I will waive this for you. Okay? That way, I will just process as this payment. You're welcome. Let me waive it before I'll process the payment so it will not be included to amount that you need to pay today. Let me just mhmm. Mhmm. The funds. Okay. Sure. Stay on the line for me, please. I'll do it right now. Okay? Thank you so much. Thank you so much for patiently waiting on the line. 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Good afternoon. This is Airtel accounts. How may I help you today? Oh oh, yeah.\n\nThis is Airtel accounts. My name is Melissa. And, yeah, we're trying to get on hold of miss Susan Barra. That's the account's name on our end? Mm-mm.\n\nOkay. Sure. While I have you on the line, can I try to reprocess it? Okay. Sure thing.\n\nBecause we're trying to get in hold with you to check if you need any assistance maybe to update the card details or bank details, something like that. But if your card details is the same, let me try to do it. Okay? Just one moment here, please. Thank you so much.\n\nAnd, also, since I have you on the line, I could also, I could see in here that the account has a good payment history, and there was a late fee assessed on the account. So as security fee, I will waive this for you. Okay? That way, I will just process as this payment. You're welcome.\n\nLet me waive it before I'll process the payment so it will not be included to amount that you need to pay today. Let me just mhmm. Mhmm. The funds. Okay.\n\nSure. Stay on the line for me, please. I'll do it right now. Okay? Thank you so much.\n\nThank you so much for patiently waiting on the line. The payment has been successfully processed now. Thank you so much. Because earlier, we tried early morning. So your official payment receipt will be sent to your email address, and we really appreciate your call.\n\nOkay? Thank you so much. You do the same. Bye bye. 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Hi. I think I missed the call from you. I think my account doesn't go through the payment. I think that's why.\n\nCan you can you try it now? Because last night, I put the amount. No. She's going back. Yep.\n\nNo worries. Thank you so much. No worries. Thanks. No worries.\n\nYeah. I don't know why it doesn't go through. This is a put amount. Last time I missed it, I think, two days ago. But, like, you know, I put the amount yesterday, but it was not.\n\nNo worries. Thank you. Thank you. Have a good day. Thank you.\n\nHave a good one. 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Good afternoon. This is Airtel\n\nChannel 1: This is.\n\nChannel 0: accounts. How may I help you today?\n\nChannel 1: Hi. I think I missed the call from you. I think my account doesn't go through the payment. I think\n\nChannel 0: Oh\n\nChannel 1: that's why.\n\nChannel 0: oh, yeah. This is Airtel accounts. My name is Melissa. And, yeah, we're trying to get on hold of miss Susan Barra. That's the account's\n\nChannel 1: Can you\n\nChannel 0: name\n\nChannel 1: can\n\nChannel 0: on our\n\nChannel 1: you try it now? Because last night, I put the amount.\n\nChannel 0: end? Mm-mm. Okay. Sure. While I have you on the line, can I try to reprocess it?\n\nOkay. Sure thing. Because we're trying to get in hold with you to check if you need any assistance maybe to update the card details or bank details, something like that. But if your\n\nChannel 1: No.\n\nChannel 0: card details\n\nChannel 1: She's going\n\nChannel 0: is\n\nChannel 1: back.\n\nChannel 0: the same, let me try to do it. Okay? Just one moment here, please. Thank you so much. And, also, since I have you on the line, I could also, I could see in here that the account has a good payment history, and\n\nChannel 1: Yep.\n\nChannel 0: there was a late fee assessed on the account. So as security fee, I will waive this for you. Okay? That way,\n\nChannel 1: No\n\nChannel 0: I\n\nChannel 1: worries.\n\nChannel 0: will just\n\nChannel 1: Thank\n\nChannel 0: process\n\nChannel 1: you so much.\n\nChannel 0: as this payment. You're welcome.\n\nChannel 1: No\n\nChannel 0: Let me\n\nChannel 1: worries.\n\nChannel 0: waive it before\n\nChannel 1: Thanks.\n\nChannel 0: I'll process the payment so it will not be included\n\nChannel 1: No worries.\n\nChannel 0: to amount that you need to pay today.\n\nChannel 1: Yeah.\n\nChannel 0: Let me\n\nChannel 1: I don't\n\nChannel 0: just\n\nChannel 1: know why it doesn't go through. This is a put amount.\n\nChannel 0: mhmm.\n\nChannel 1: Last time I missed it, I think, two\n\nChannel 0: Mhmm.\n\nChannel 1: days ago. But, like, you know, I put the amount yesterday,\n\nChannel 0: The funds.\n\nChannel 1: but it was not.\n\nChannel 0: Okay. Sure. Stay on the line for me, please. I'll do it right now. Okay?\n\nChannel 1: No worries. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you so much.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so much for patiently waiting on the line. The payment has been successfully processed now. Thank you so much. Because\n\nChannel 1: Have\n\nChannel 0: earlier,\n\nChannel 1: a good\n\nChannel 0: we\n\nChannel 1: day.\n\nChannel 0: tried early morning. So your official payment receipt will be sent to your email address, and we\n\nChannel 1: Thank\n\nChannel 0: really appreciate your call. Okay?\n\nChannel 1: you. Have a\n\nChannel 0: Thank\n\nChannel 1: good one.\n\nChannel 0: you so much. You do the same. Bye bye.\n\nChannel 1: Bye.\n\nChannel 0: Take care.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.23960769176483152},{"text":"Good afternoon.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.4007144868373871},{"text":"This is Airtel","start":2.0,"end":3.04,"sentiment":"positive","sentiment_score":0.3363535900910695}],"sentiment":"positive","sentiment_score":0.34168290595213574,"channel":0,"num_words":6,"start":0.88,"end":3.04},{"sentences":[{"text":"This is.","start":2.8,"end":3.54,"sentiment":"positive","sentiment_score":0.33914366364479065}],"sentiment":"positive","sentiment_score":0.33914366364479065,"channel":1,"num_words":2,"start":2.8,"end":3.54},{"sentences":[{"text":"accounts.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.32079553604125977},{"text":"How may I help you 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The representative tries to reprocess the payment and waives a security fee to ensure it goes through. The payment is successfully processed and the representative confirms that the customer's receipt will be sent to their email address."},"intents":{"segments":[{"text":"While I have you on the line, can I try to reprocess it? Okay.","start_word":84,"end_word":97,"intents":[{"intent":"Reprocess payment","confidence_score":0.4463384}]},{"text":"Because we're trying to get in hold with you to check if you need any assistance maybe to update the card details or bank details, something like that. But if your No. card details She's going is back.","start_word":100,"end_word":137,"intents":[{"intent":"Check card details","confidence_score":0.10109506}]},{"text":"So as security fee, I will waive this for you. Okay? 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This is a put mhmm. amount. Last time I missed it, I think, two Mhmm. days ago. But, like, you know, I put the amount yesterday, The funds. but it was not. Okay. Sure. Stay on the line for me, please. I'll do it right now. Okay? No worries.","start_word":215,"end_word":308,"sentiment":"neutral","sentiment_score":-0.002142004668712616},{"text":"Thank Thank you. you so much. Thank you. Thank you so much for patiently waiting on the line. The payment has been successfully processed now. Thank you so much.","start_word":309,"end_word":337,"sentiment":"positive","sentiment_score":0.6010611653327942},{"text":"Because Have earlier, a good we day. tried early morning. So your official payment receipt will be sent to your email address, and we Thank really appreciate your call. Okay? you.","start_word":338,"end_word":368,"sentiment":"neutral","sentiment_score":0.3155604898929596},{"text":"Have a Thank good one. you so much. 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