{"metadata":{"transaction_key":"deprecated","request_id":"019ef331-b88a-7ea0-b4a5-d34169508df7","sha256":"60c206e3fcaccfa4f9bf44beade2fdb0f31fc647ca53b0a537f164888001a113","created":"2026-06-23T06:36:24.402Z","duration":44.567936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":94},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. Calling about cybersecurity. Andrew.","confidence":0.85961914,"words":[{"word":"andrew","start":11.12,"end":11.62,"confidence":0.72680664,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.0037284325808286663},{"word":"calling","start":23.345001,"end":23.665,"confidence":0.4580078,"punctuated_word":"Calling","sentiment":"neutral","sentiment_score":-0.10366642475128174},{"word":"about","start":23.665,"end":23.985,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08153703063726425},{"word":"cybersecurity","start":23.985,"end":24.485,"confidence":0.92749023,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.03165610879659653},{"word":"andrew","start":32.39,"end":32.89,"confidence":0.85961914,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.1266792267560959}],"paragraphs":{"transcript":"\nAndrew. Calling about cybersecurity. Andrew.","paragraphs":[{"sentences":[{"text":"Andrew.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.0037284325808286663},{"text":"Calling about cybersecurity.","start":23.345001,"end":24.485,"sentiment":"neutral","sentiment_score":-0.0722865213950475},{"text":"Andrew.","start":32.39,"end":32.89,"sentiment":"neutral","sentiment_score":-0.1266792267560959}],"sentiment":"neutral","sentiment_score":-0.06945344470441342,"num_words":5,"start":11.12,"end":32.89}]}}]},{"alternatives":[{"transcript":"Hi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. May I kindly ask for your name and the purpose of this call? I'd be grateful if you could give me your name. The person you're calling is busy now. I'll let them know you called. Thank you.","confidence":1.0,"words":[{"word":"hi","start":1.04,"end":1.54,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.007972784340381622},{"word":"i'm","start":2.0,"end":2.24,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.003601294476538897},{"word":"a","start":2.24,"end":2.3999999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009968167170882223},{"word":"call","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0009820237755775452},{"word":"assistant","start":2.72,"end":3.22,"confidence":0.99902344,"punctuated_word":"assistant","sentiment":"neutral","sentiment_score":0.008005032315850258},{"word":"recording","start":3.36,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":0.00472116656601429},{"word":"this","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013547679409384727},{"word":"call","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.011052252724766731},{"word":"for","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.015124408528208733},{"word":"the","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015585362911224363},{"word":"person","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.005464216694235802},{"word":"you're","start":4.96,"end":5.2,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.025722533464431763},{"word":"trying","start":5.2,"end":5.6,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.020577749237418175},{"word":"to","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024949971586465836},{"word":"reach","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"reach.","sentiment":"neutral","sentiment_score":-0.017803430557250977},{"word":"please","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.06190919131040573},{"word":"say","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.04823518544435501},{"word":"who","start":7.52,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.057706318795681},{"word":"you","start":7.7599998,"end":7.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07216446101665497},{"word":"are","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04854556918144226},{"word":"and","start":8.08,"end":8.4,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05754287540912628},{"word":"why","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.06910506635904312},{"word":"you're","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07007909566164017},{"word":"calling","start":8.8,"end":9.3,"confidence":0.9995117,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.0718073919415474},{"word":"may","start":18.175,"end":18.495,"confidence":0.9980469,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.024192385375499725},{"word":"i","start":18.495,"end":18.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0066628120839595795},{"word":"kindly","start":18.575,"end":19.055,"confidence":1.0,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.015132980421185492},{"word":"ask","start":19.055,"end":19.295,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.01067478209733963},{"word":"for","start":19.295,"end":19.455,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004687687382102013},{"word":"your","start":19.455,"end":19.615,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0057180412113666534},{"word":"name","start":19.615,"end":19.775,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.001836184412240982},{"word":"and","start":19.775,"end":19.935,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0033760853111743927},{"word":"the","start":19.935,"end":20.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0018052086234092712},{"word":"purpose","start":20.015,"end":20.335,"confidence":1.0,"punctuated_word":"purpose","sentiment":"neutral","sentiment_score":0.024263102561235428},{"word":"of","start":20.335,"end":20.494999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01412443071603775},{"word":"this","start":20.494999,"end":20.735,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00882093608379364},{"word":"call","start":20.735,"end":21.235,"confidence":0.9995117,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.010852677747607231},{"word":"i'd","start":30.03,"end":30.27,"confidence":0.99658203,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.1308215707540512},{"word":"be","start":30.27,"end":30.43,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.17523746192455292},{"word":"grateful","start":30.43,"end":30.91,"confidence":1.0,"punctuated_word":"grateful","sentiment":"neutral","sentiment_score":0.22660909593105316},{"word":"if","start":30.91,"end":31.07,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20947858691215515},{"word":"you","start":31.07,"end":31.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06360305845737457},{"word":"could","start":31.23,"end":31.39,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.06091955304145813},{"word":"give","start":31.39,"end":31.630001,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.058328405022621155},{"word":"me","start":31.630001,"end":31.710001,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11968620121479034},{"word":"your","start":31.710001,"end":31.95,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020819619297981266},{"word":"name","start":31.95,"end":32.45,"confidence":0.9995117,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.02553706243634224},{"word":"the","start":38.182938,"end":38.422935,"confidence":0.54296875,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6493608951568604},{"word":"person","start":38.422935,"end":38.742935,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.518631637096405},{"word":"you're","start":38.742935,"end":38.982937,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5628675222396851},{"word":"calling","start":38.982937,"end":39.302937,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.6576166152954102},{"word":"is","start":39.302937,"end":39.462936,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7715503573417664},{"word":"busy","start":39.462936,"end":39.862934,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.6473998427391052},{"word":"now","start":39.862934,"end":40.362934,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6163437962532043},{"word":"i'll","start":40.582935,"end":40.822937,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2828822731971741},{"word":"let","start":40.822937,"end":41.062935,"confidence":1.0,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.3582526445388794},{"word":"them","start":41.062935,"end":41.222935,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.21302896738052368},{"word":"know","start":41.222935,"end":41.462936,"confidence":1.0,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3378559350967407},{"word":"you","start":41.462936,"end":41.702934,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29086440801620483},{"word":"called","start":41.702934,"end":42.202934,"confidence":1.0,"punctuated_word":"called.","sentiment":"neutral","sentiment_score":-0.17572325468063354},{"word":"thank","start":42.902935,"end":43.222935,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4117230772972107},{"word":"you","start":43.222935,"end":43.722935,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16039793193340302}],"paragraphs":{"transcript":"\nHi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. May I kindly ask for your name and the purpose of this call? I'd be grateful if you could give me your name.\n\nThe person you're calling is busy now. I'll let them know you called. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.007972784340381622},{"text":"I'm a call assistant recording this call for the person you're trying to reach.","start":2.0,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.008893854882834213},{"text":"Please say who you are and why you're calling.","start":6.8799996,"end":9.3,"sentiment":"neutral","sentiment_score":-0.061899461679988436},{"text":"May I kindly ask for your name and the purpose of this call?","start":18.175,"end":21.235,"sentiment":"neutral","sentiment_score":0.005835695765339411},{"text":"I'd be grateful if you could give me your name.","start":30.03,"end":32.45,"sentiment":"neutral","sentiment_score":0.10910406149923801}],"sentiment":"neutral","sentiment_score":0.010495070655374451,"num_words":47,"start":1.04,"end":32.45},{"sentences":[{"text":"The person you're calling is busy now.","start":38.182938,"end":40.362934,"sentiment":"negative","sentiment_score":-0.6319672380174909},{"text":"I'll let them know you called.","start":40.582935,"end":42.202934,"sentiment":"neutral","sentiment_score":-0.27643458048502606},{"text":"Thank you.","start":42.902935,"end":43.722935,"sentiment":"neutral","sentiment_score":0.28606050461530685}],"sentiment":"negative","sentiment_score":-0.3673504759867986,"num_words":15,"start":38.182938,"end":43.722935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling.\n\nChannel 0: Andrew.\n\nChannel 1: May I kindly ask for your name and the purpose of this call?\n\nChannel 0: Calling about cybersecurity.\n\nChannel 1: I'd be grateful if you could give me your name.\n\nChannel 0: Andrew.\n\nChannel 1: The person you're calling is busy now. I'll let them know you called. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.007972784340381622},{"text":"I'm a call assistant recording this call for the person you're trying to reach.","start":2.0,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.008893854882834213},{"text":"Please say who you are and why you're calling.","start":6.8799996,"end":9.3,"sentiment":"neutral","sentiment_score":-0.061899461679988436}],"sentiment":"neutral","sentiment_score":-0.028068180797466386,"channel":1,"num_words":24,"start":1.04,"end":9.3},{"sentences":[{"text":"Andrew.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.0037284325808286663}],"sentiment":"neutral","sentiment_score":-0.0037284325808286663,"channel":0,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"May I kindly ask for your name and the purpose of this call?","start":18.175,"end":21.235,"sentiment":"neutral","sentiment_score":0.005835695765339411}],"sentiment":"neutral","sentiment_score":0.005835695765339411,"channel":1,"num_words":13,"start":18.175,"end":21.235},{"sentences":[{"text":"Calling about cybersecurity.","start":23.345001,"end":24.485,"sentiment":"neutral","sentiment_score":-0.0722865213950475}],"sentiment":"neutral","sentiment_score":-0.0722865213950475,"channel":0,"num_words":3,"start":23.345001,"end":24.485},{"sentences":[{"text":"I'd be grateful if you could give me your name.","start":30.03,"end":32.45,"sentiment":"neutral","sentiment_score":0.10910406149923801}],"sentiment":"neutral","sentiment_score":0.10910406149923801,"channel":1,"num_words":10,"start":30.03,"end":32.45},{"sentences":[{"text":"Andrew.","start":32.39,"end":32.89,"sentiment":"neutral","sentiment_score":-0.1266792267560959}],"sentiment":"neutral","sentiment_score":-0.1266792267560959,"channel":0,"num_words":1,"start":32.39,"end":32.89},{"sentences":[{"text":"The person you're calling is busy now.","start":38.182938,"end":40.362934,"sentiment":"negative","sentiment_score":-0.6319672380174909},{"text":"I'll let them know you called.","start":40.582935,"end":42.202934,"sentiment":"neutral","sentiment_score":-0.27643458048502606},{"text":"Thank you.","start":42.902935,"end":43.722935,"sentiment":"neutral","sentiment_score":0.28606050461530685}],"sentiment":"negative","sentiment_score":-0.3673504759867986,"channel":1,"num_words":15,"start":38.182938,"end":43.722935}]},"summary":{"result":"success","short":"The customer is calling for someone named Andrew in cybersecurity. The agent asks for the customer's name and the purpose of the call, but the customer is too busy to provide a name. The agent assures the customer that they will let the appropriate person know and thanks them for their call."},"intents":{"segments":[{"text":"I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. Andrew.","start_word":1,"end_word":24,"intents":[{"intent":"Record call","confidence_score":0.21492757}]},{"text":"I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. Andrew. May I kindly ask for your name and the purpose of this call? Calling about cybersecurity. I'd be grateful if you could give me your name. Andrew. The person you're calling is busy now. I'll let them know you called. Thank you.","start_word":1,"end_word":66,"intents":[{"intent":"Explain call","confidence_score":0.0012397182}]},{"text":"May I kindly ask for your name and the purpose of this call? Calling about cybersecurity.","start_word":25,"end_word":40,"intents":[{"intent":"Ask for name","confidence_score":0.49991933}]},{"text":"The person you're calling is busy now. I'll let them know you called. Thank you.","start_word":52,"end_word":66,"intents":[{"intent":"Inform about busy person","confidence_score":0.008437734}]}]},"sentiments":{"segments":[{"text":"Hi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. Andrew. May I kindly ask for your name and the purpose of this call? Calling about cybersecurity. I'd be grateful if you could give me your name. Andrew.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.001738047692924738},{"text":"The person you're calling is busy now.","start_word":52,"end_word":58,"sentiment":"negative","sentiment_score":-0.6165849566459656},{"text":"I'll let them know you called. Thank you.","start_word":59,"end_word":66,"sentiment":"neutral","sentiment_score":-0.12504780292510986}],"average":{"sentiment":"neutral","sentiment_score":-0.08022642135620117}}}}