{"metadata":{"transaction_key":"deprecated","request_id":"019d8edf-0213-7cb1-a2a3-4628b22c70d5","sha256":"7c40abdd1af8262cadcf787df41b5537e9faec3ce879ab45bd7e89337b780c23","created":"2026-04-15T02:01:14.364Z","duration":33.911938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":101,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":109,"output_tokens":109},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":109,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Airtel account. This is a quick follow-up in reference to your unpaid invoice for Internet service. We kindly ask you to process the payment at your earliest convenience. If you need any assistance with the payment process, please let us know. Thank you, and have a good one.","confidence":0.9997415,"words":[{"word":"hi","start":12.575001,"end":12.895,"confidence":0.99861836,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0108921080827713},{"word":"this","start":12.895,"end":13.215,"confidence":0.9998462,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.009429559111595154},{"word":"is","start":13.215,"end":13.615,"confidence":0.99968517,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.020318247377872467},{"word":"airtel","start":13.615,"end":14.115,"confidence":0.93765926,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.023343712091445923},{"word":"account","start":14.175,"end":14.675,"confidence":0.7712916,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.03595522418618202},{"word":"this","start":14.895,"end":15.135,"confidence":0.9997937,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.047078534960746765},{"word":"is","start":15.135,"end":15.295,"confidence":0.99812764,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02571026235818863},{"word":"a","start":15.295,"end":15.695,"confidence":0.99982196,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017115743830800056},{"word":"quick","start":15.695,"end":16.015,"confidence":0.9996811,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.0019937679171562195},{"word":"follow-up","start":16.015,"end":16.515,"confidence":0.99984664,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.006415019743144512},{"word":"in","start":16.575,"end":16.735,"confidence":0.99869907,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.013486668467521667},{"word":"reference","start":16.735,"end":17.215,"confidence":0.9998555,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.01625947654247284},{"word":"to","start":17.215,"end":17.455,"confidence":0.99983954,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004011459648609161},{"word":"your","start":17.455,"end":17.955,"confidence":0.9999279,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.002208307385444641},{"word":"unpaid","start":18.655,"end":19.155,"confidence":0.99962044,"punctuated_word":"unpaid","sentiment":"neutral","sentiment_score":-0.1554962992668152},{"word":"invoice","start":19.215,"end":19.715,"confidence":0.99958664,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.06524451822042465},{"word":"for","start":19.935,"end":20.175,"confidence":0.9998084,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02650901675224304},{"word":"internet","start":20.175,"end":20.654999,"confidence":0.9342809,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.03874168545007706},{"word":"service","start":20.654999,"end":21.154999,"confidence":0.9948598,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.013502836227416992},{"word":"we","start":21.695,"end":21.855,"confidence":0.99948967,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.012057080864906313},{"word":"kindly","start":21.855,"end":22.255001,"confidence":0.99278235,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.03278728574514389},{"word":"ask","start":22.255001,"end":22.494999,"confidence":0.99211794,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.06605169177055359},{"word":"you","start":22.494999,"end":22.654999,"confidence":0.999387,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0332256555557251},{"word":"to","start":22.654999,"end":22.815,"confidence":0.99919325,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.050105467438697815},{"word":"process","start":22.815,"end":23.215,"confidence":0.9999453,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.005749866366386414},{"word":"the","start":23.215,"end":23.455,"confidence":0.9991571,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08851665258407593},{"word":"payment","start":23.455,"end":23.955,"confidence":0.99991584,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.028858408331871033},{"word":"at","start":24.015,"end":24.175,"confidence":0.9996075,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.011098533868789673},{"word":"your","start":24.175,"end":24.415,"confidence":0.9996991,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02521336078643799},{"word":"earliest","start":24.415,"end":24.895,"confidence":0.9998611,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":0.0049813538789749146},{"word":"convenience","start":24.895,"end":25.395,"confidence":0.99959433,"punctuated_word":"convenience.","sentiment":"neutral","sentiment_score":0.04001897573471069},{"word":"if","start":26.156937,"end":26.316936,"confidence":0.99982125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.002194151282310486},{"word":"you","start":26.316936,"end":26.396936,"confidence":0.99993813,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002987474203109741},{"word":"need","start":26.396936,"end":26.796936,"confidence":0.9998282,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05348096787929535},{"word":"any","start":26.796936,"end":27.116938,"confidence":0.9995679,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.006605908274650574},{"word":"assistance","start":27.116938,"end":27.596937,"confidence":0.9998023,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.0038399994373321538},{"word":"with","start":27.596937,"end":27.836937,"confidence":0.99980384,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02514591813087463},{"word":"the","start":27.836937,"end":27.996937,"confidence":0.99828666,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04055206477642059},{"word":"payment","start":27.996937,"end":28.396936,"confidence":0.9999838,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.029383614659309387},{"word":"process","start":28.396936,"end":28.896936,"confidence":0.9988164,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.011551722884178162},{"word":"please","start":29.516937,"end":29.836937,"confidence":0.99987054,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.03263433277606964},{"word":"let","start":29.836937,"end":30.076937,"confidence":0.9994925,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.10559716820716858},{"word":"us","start":30.076937,"end":30.316936,"confidence":0.9999021,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.018787682056427},{"word":"know","start":30.316936,"end":30.716936,"confidence":0.9997625,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.03323240950703621},{"word":"thank","start":30.716936,"end":30.956936,"confidence":0.99985194,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6963125467300415},{"word":"you","start":30.956936,"end":31.116936,"confidence":0.9149036,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.725584864616394},{"word":"and","start":31.116936,"end":31.276936,"confidence":0.99984026,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6507628560066223},{"word":"have","start":31.276936,"end":31.516937,"confidence":0.99993455,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6445407867431641},{"word":"a","start":31.516937,"end":31.596937,"confidence":0.9997415,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6812372207641602},{"word":"good","start":31.596937,"end":31.836937,"confidence":0.9999682,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6345905065536499},{"word":"one","start":31.836937,"end":32.336937,"confidence":0.9997959,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.3921689987182617}],"paragraphs":{"transcript":"\nHi. This is Airtel account. This is a quick follow-up in reference to your unpaid invoice for Internet service. We kindly ask you to process the payment at your earliest convenience. If you need any assistance with the payment process, please let us know.\n\nThank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":12.575001,"end":12.895,"sentiment":"neutral","sentiment_score":0.0108921080827713},{"text":"This is Airtel account.","start":12.895,"end":14.675,"sentiment":"neutral","sentiment_score":0.02226168569177389},{"text":"This is a quick follow-up in reference to your unpaid invoice for Internet service.","start":14.895,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.012401376119149585},{"text":"We kindly ask you to process the payment at your earliest convenience.","start":21.695,"end":25.395,"sentiment":"neutral","sentiment_score":-0.00850161723792553},{"text":"If you need any assistance with the payment process, please let us know.","start":26.156937,"end":30.716936,"sentiment":"neutral","sentiment_score":0.007690258037585478}],"sentiment":"neutral","sentiment_score":-0.0017210560723800552,"num_words":44,"start":12.575001,"end":30.716936},{"sentences":[{"text":"Thank you, and have a good one.","start":30.716936,"end":32.336937,"sentiment":"positive","sentiment_score":0.6321711114474705}],"sentiment":"positive","sentiment_score":0.6321711114474705,"num_words":7,"start":30.716936,"end":32.336937}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":0.9997794,"words":[{"word":"your","start":0.64,"end":0.96,"confidence":0.9966698,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.5436109900474548},{"word":"call","start":0.96,"end":1.1999999,"confidence":0.9996356,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5482373237609863},{"word":"has","start":1.1999999,"end":1.36,"confidence":0.99612254,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5329554080963135},{"word":"been","start":1.36,"end":1.68,"confidence":0.9973464,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5769670009613037},{"word":"forwarded","start":1.68,"end":2.0,"confidence":0.9996364,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.5442665815353394},{"word":"to","start":2.0,"end":2.24,"confidence":0.9998758,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5685034394264221},{"word":"voice","start":2.24,"end":2.48,"confidence":0.9949785,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6245006322860718},{"word":"mail","start":2.48,"end":2.98,"confidence":0.99981654,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.5226048231124878},{"word":"the","start":3.28,"end":3.4399998,"confidence":0.9996691,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5251486897468567},{"word":"person","start":3.4399998,"end":3.76,"confidence":0.9999813,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5465334057807922},{"word":"you're","start":3.76,"end":4.08,"confidence":0.9615102,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4879738688468933},{"word":"trying","start":4.08,"end":4.3199997,"confidence":0.99988306,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.48233193159103394},{"word":"to","start":4.3199997,"end":4.48,"confidence":0.9997794,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5142101645469666},{"word":"reach","start":4.48,"end":4.7999997,"confidence":0.9999807,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5498211979866028},{"word":"is","start":4.7999997,"end":4.88,"confidence":0.9999337,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5701611638069153},{"word":"not","start":4.88,"end":5.2,"confidence":0.99994326,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5955330729484558},{"word":"available","start":5.2,"end":5.7,"confidence":0.9997543,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5782909393310547},{"word":"at","start":6.08,"end":6.24,"confidence":0.9998988,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.25625330209732056},{"word":"the","start":6.24,"end":6.3999996,"confidence":0.9999393,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21810416877269745},{"word":"tone","start":6.3999996,"end":6.7999997,"confidence":0.9989179,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.18588808178901672},{"word":"please","start":6.7999997,"end":7.2,"confidence":0.99974626,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2356527149677277},{"word":"record","start":7.2,"end":7.52,"confidence":0.9997818,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.27474620938301086},{"word":"your","start":7.52,"end":7.68,"confidence":0.99994373,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.25367215275764465},{"word":"message","start":7.68,"end":8.18,"confidence":0.9997206,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.25608891248703003},{"word":"when","start":8.559999,"end":8.8,"confidence":0.99987566,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.17734533548355105},{"word":"you","start":8.8,"end":8.88,"confidence":0.9999181,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21272745728492737},{"word":"have","start":8.88,"end":9.12,"confidence":0.9315222,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1815844029188156},{"word":"finished","start":9.12,"end":9.5199995,"confidence":0.99975353,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1471959501504898},{"word":"recording","start":9.5199995,"end":10.0199995,"confidence":0.99909854,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.20902563631534576},{"word":"you","start":10.16,"end":10.32,"confidence":0.9998585,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24060142040252688},{"word":"may","start":10.32,"end":10.559999,"confidence":0.9999715,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.23640969395637512},{"word":"hang","start":10.559999,"end":10.719999,"confidence":0.9998765,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.21879050135612488},{"word":"up","start":10.719999,"end":11.219999,"confidence":0.9996863,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.21328648924827576}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.64,"end":2.98,"sentiment":"negative","sentiment_score":-0.5577057749032974},{"text":"The person you're trying to reach is not available.","start":3.28,"end":5.7,"sentiment":"negative","sentiment_score":-0.5388893816206191},{"text":"At the tone, please record your message.","start":6.08,"end":8.18,"sentiment":"neutral","sentiment_score":-0.24005793460777827},{"text":"When you have finished recording, you may hang up.","start":8.559999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.2041074319018258}],"sentiment":"negative","sentiment_score":-0.388758274641904,"num_words":33,"start":0.64,"end":11.219999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Airtel account. This is a quick follow-up in reference to your unpaid invoice for Internet service. We kindly ask you to process the payment at your earliest convenience. If you need any assistance with the payment process, please let us know.\n\nThank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.64,"end":2.98,"sentiment":"negative","sentiment_score":-0.5577057749032974},{"text":"The person you're trying to reach is not available.","start":3.28,"end":5.7,"sentiment":"negative","sentiment_score":-0.5388893816206191},{"text":"At the tone, please record your message.","start":6.08,"end":8.18,"sentiment":"neutral","sentiment_score":-0.24005793460777827},{"text":"When you have finished recording, you may hang up.","start":8.559999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.2041074319018258}],"sentiment":"negative","sentiment_score":-0.388758274641904,"channel":1,"num_words":33,"start":0.64,"end":11.219999},{"sentences":[{"text":"Hi.","start":12.575001,"end":12.895,"sentiment":"neutral","sentiment_score":0.0108921080827713},{"text":"This is Airtel account.","start":12.895,"end":14.675,"sentiment":"neutral","sentiment_score":0.02226168569177389},{"text":"This is a quick follow-up in reference to your unpaid invoice for Internet service.","start":14.895,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.012401376119149585},{"text":"We kindly ask you to process the payment at your earliest convenience.","start":21.695,"end":25.395,"sentiment":"neutral","sentiment_score":-0.00850161723792553},{"text":"If you need any assistance with the payment process, please let us know.","start":26.156937,"end":30.716936,"sentiment":"neutral","sentiment_score":0.007690258037585478}],"sentiment":"neutral","sentiment_score":-0.0017210560723800552,"channel":0,"num_words":44,"start":12.575001,"end":30.716936},{"sentences":[{"text":"Thank you, and have a good one.","start":30.716936,"end":32.336937,"sentiment":"positive","sentiment_score":0.6321711114474705}],"sentiment":"positive","sentiment_score":0.6321711114474705,"channel":0,"num_words":7,"start":30.716936,"end":32.336937}]},"summary":{"result":"success","short":"The customer's call was directed to voicemail as the intended recipient was not available. The agent left a message requesting the customer to process their unpaid invoice for Internet service and offered assistance with payment. The agent also asked the customer to let them know if they needed any help with the payment process."},"intents":{"segments":[{"text":"If you need any assistance with the payment process, please let us know. Thank you, and have a good one.","start_word":64,"end_word":83,"intents":[{"intent":"Request assistance with payment process","confidence_score":0.03802377}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.54239821434021},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Airtel account. This is a quick follow-up in reference to your unpaid invoice for Internet service. We kindly ask you to process the payment at your earliest convenience. If you need any assistance with the payment process, please let us know.","start_word":17,"end_word":76,"sentiment":"neutral","sentiment_score":-0.0580422468483448},{"text":"Thank you, and have a good one.","start_word":77,"end_word":83,"sentiment":"positive","sentiment_score":0.6617685556411743}],"average":{"sentiment":"neutral","sentiment_score":-0.08976448129076477}}}}