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Thank you so much. Just give me one second. 4201. Just give me one second. Let me just go ahead and check this address. And thank you, by the way, for considering Airtel as one of your Internet service provider for Gigafy. Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy network. Okay? Thank you so much. How's your house today, by the way? I'm just asking how's your how's they going? It's going to be a long weekend. Yeah. Sure. Just give me one second. We already have here the complete address for Unit 4201 Number 7 Ross Court, Cleveland, Queensland 4163. All I need to do is to check this on our end. 414201. Yes. It's serviceable with their with this address, Ben. How would you like us to proceed? Do you have do do you already have a preferred plan, or I can discuss it with you? Let me go ahead and check. Is there any way that you could visit our new website? I'm sure what you're currently looking is our old website. We actually launched our new website today. So for us to have the most updated router and plans, and if you're currently logged in to I mean, on your website, could you please go to airtel.au and then hit enter? Just airtel.a u. Yes. Correct then. This is our new website. On on the universal search bar, on your what browser are you you're using? All you have just type in the airtel.au on the browser section. Yeah. When when when you type in airtel.au and then hit enter, were you able were you routed to our web home page? Okay. No. That's just give that. Are you seeing the home NBN networks on the upper side? Okay. So uh-huh. Could you please hover your mouse if you're using your desktop or click in the Gigafy networks under networks section? Yes, please. Just click Wi Fi network. Yeah. Maybe it's because just it just go it just went live today, and you're going to be the first customer, Ben, if you will sign up today. Well, we are actually offering a 10% discount for twelve months contract and twenty four months contract. We can also provide you a free holiday accommodation voucher if you would go lock in with twenty four months contract. So that's your that's gonna be your bonus then. Yeah. Is that symmetric? Because symmetric and asymmetric I mean, comparing the symmetric and asymmetric, the symmetric one would be I mean, the asymmetric will be will is the cheaper one. This plan that you're seeing is also symmetric, which has a good or better better better than asymmetric. Yes. It's under let me take a look into that too. It's for twenty four months, it's 10%, and for your twelve twelve month, it's 15%. So depending on what plan are you getting. Yes. For twelve months. I mean no. I mean, for the plan of twelve months, and that's 15% is going to be the first six months and then full price after the six months. So half of your twelve month contract. One. What? If you wanna have VoIP, there should be an option there. You will also have your order summary if you wanna add the VoIP. In on our new website. Correct? Have you already choose the plan before clicking in the VoIP? Okay. Could you tell me an error message when you try to click on the no worries. Please take your time, Ben. I'm all good here. No. It does it should not have a router since you guys are in, require a router. You just have to, skip it. Hold on. Yeah. It it should be deducted. There's no I'm so sorry. I know it's just went live. But considering your I mean, the situation, if in any case that there will be a charge for router, you'll you should not be charged for the router since there's no way for a router for a gigabyte I mean, Gigafy network. No. It's fine. We can skip checking the address since I've already verified here on my end that your address is serviceable with Gigafy Network with Airtel. Because on my end, I tried adding the VoIP. It's giving me an option for a KG and unlimited. For the Pagerie, which includes one DID, it's $10 per month, and for the unlimited cost, that's $24.95. Yeah. And well, it's can you tell me your pre yeah. I was about to check your address as well with our other network. You you mentioned earlier that you are currently with NBN? Oh. Oh, on this address, it's actually Gigafy. Just give me one second. Okay? Can you try checking on checking out on our old website? Yes. Yeah. While you're doing that, if I may ask, what's is there an error message while you are adding voice? You are you on the new website, Penn, checking the VoIP option? Yes. I did. Just give me one second. All the website. Right. Just give me one second. I'm sorry then. Okay. Okay. Sure. No worries. Yeah. It seems it's going to be a different network, but we always make sure that we offer the best I mean, we measure the best price in most network provider with Gigafy too Because NBN is and Gigafy is quite different. It depending on the location which is serviceable with within the area. Yeah. Yeah. It's included. The national and the mobile calls. Are you referring for the for hold on. Just give me a minute. Yeah. Hold on one moment, please. Yes. For 20 4 95. Yeah. We'll take also take a book, take note of that so that we can also update that on our new website. I I mean, I will also take a take note into that since, you know, we we are working our new website as well so that we could also update this this on our website with I mean, adding the voice mail to email. Let me confirm it. Hold on. Thank you so much. Checking on it. Hold on. I'm sorry, Ben. I'm still checking on it. Thank you. Because this needs also to be corrected. Can you put you on hold for a minute or two, Brian? I'll get back to you. Okay? Thank you so much. Hello, Ben? Yes. Thank you so much for holding. I know you might be busy, so I I would like to offer a callback if you don't mind. But I'm also available, so I can call you back within the day. Five yeah. But not Just give me one It's yes. It's actually included for $24.95. The same feature. Yes. It is. Yes. It does indeed. I'm sorry? It's already included with the when you apply for the Internet. You mean setting up the Verve? There's none. Yes. I'm here. Can you hear me? Zero. Yes. And this, discount is for your Internet service. Did you select the VoIP option? I mean, the 24.90. Okay. And then let me just reload here my page. One moment, please. I'm I'm actually seeing an updated price. So when I click the VoIP, it has a monthly price and also with the Internet and also with contract. Uh-huh. Okay. If, is it possible for you to reload the page and then, go back first with, selecting your Internet, ma'am? Okay. Okay. Can you provide your best I mean, your active email address, please? Is it b for Ben sorry. B for bravo, e for echo, n for Nancy, at infinite financial? That's going to be I for India, n for Nancy, f for Frank, I for India, n for Nancy, I for India, t for tango, e for echo, f for Frank, I for India, n for Nancy, a for alpha, n for Nancy, c for Charlie, I for India, a for alpha, l for Lima, dot com dot a u. Correct? Thank you so much, Ben. Yeah. I'll email you if I yes. I yes. No worries. But I am not seeing here a 100 over 50 I'm seeing here 100 over 100 plan. Are you referring to 100 over 100 MBPS plan under gigabyte? Yeah. It's 100 over 100. Yes. We also have so I'm going to send you sorry. Go ahead. Mhmm. Mhmm. Yes. Just to sum it up, I'll be sending you a quote for 100 over 100 MBPS and 250 over 250, both with VoIP plans and or bundle, and also for twenty four months contract. Twelve and 20 four. Okay. 12 next month. Okay. And should you go to the unlimited for $24.95? I mean, unlimited calls included, which is the $24 and 95 cents. Okay. I'll also take a look. I'm so sorry for any confusion this might I mean, you might have today with the critical information summary. We'll also go look into it. Maybe if it's maybe affected with our new, website. But rest assured that I will relay to you the correct information via email if I won't be able to connect with you via phone. Okay? Yes. Yes. You're you're correct, Ben. Thank you so much, Ben, for your time. Thank you. 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you for calling Airedale. My name is Mary. May I have your name, please? Hello, Ben. How are you doing today?\n\nThat's good to hear. How can I help you today? Oh, yeah. Mhmm. Four two.\n\nMhmm. Thank you so much. Just give me one second. 4201. Just give me one second.\n\nLet me just go ahead and check this address. And thank you, by the way, for considering Airtel as one of your Internet service provider for Gigafy. Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy network. Okay? Thank you so much.\n\nHow's your house today, by the way? I'm just asking how's your how's they going? It's going to be a long weekend. Yeah. Sure.\n\nJust give me one second. We already have here the complete address for Unit 4201 Number 7 Ross Court, Cleveland, Queensland 4163. All I need to do is to check this on our end. 414201. Yes.\n\nIt's serviceable with their with this address, Ben. How would you like us to proceed? Do you have do do you already have a preferred plan, or I can discuss it with you? Let me go ahead and check. Is there any way that you could visit our new website?\n\nI'm sure what you're currently looking is our old website. We actually launched our new website today. So for us to have the most updated router and plans, and if you're currently logged in to I mean, on your website, could you please go to airtel.au and then hit enter? Just airtel.a u. Yes.\n\nCorrect then. This is our new website. On on the universal search bar, on your what browser are you you're using? All you have just type in the airtel.au on the browser section. Yeah.\n\nWhen when when you type in airtel.au and then hit enter, were you able were you routed to our web home page? Okay. No. That's just give that. Are you seeing the home NBN networks on the upper side?\n\nOkay. So uh-huh. Could you please hover your mouse if you're using your desktop or click in the Gigafy networks under networks section? Yes, please. Just click Wi Fi network.\n\nYeah. Maybe it's because just it just go it just went live today, and you're going to be the first customer, Ben, if you will sign up today. Well, we are actually offering a 10% discount for twelve months contract and twenty four months contract. We can also provide you a free holiday accommodation voucher if you would go lock in with twenty four months contract. So that's your that's gonna be your bonus then.\n\nYeah. Is that symmetric? Because symmetric and asymmetric I mean, comparing the symmetric and asymmetric, the symmetric one would be I mean, the asymmetric will be will is the cheaper one. This plan that you're seeing is also symmetric, which has a good or better better better than asymmetric. Yes.\n\nIt's under let me take a look into that too. It's for twenty four months, it's 10%, and for your twelve twelve month, it's 15%. So depending on what plan are you getting. Yes. For twelve months.\n\nI mean no. I mean, for the plan of twelve months, and that's 15% is going to be the first six months and then full price after the six months. So half of your twelve month contract. One. What?\n\nIf you wanna have VoIP, there should be an option there. You will also have your order summary if you wanna add the VoIP. In on our new website. Correct? Have you already choose the plan before clicking in the VoIP?\n\nOkay. Could you tell me an error message when you try to click on the no worries. Please take your time, Ben. I'm all good here. No.\n\nIt does it should not have a router since you guys are in, require a router. You just have to, skip it. Hold on. Yeah. It it should be deducted.\n\nThere's no I'm so sorry. I know it's just went live. But considering your I mean, the situation, if in any case that there will be a charge for router, you'll you should not be charged for the router since there's no way for a router for a gigabyte I mean, Gigafy network. No. It's fine.\n\nWe can skip checking the address since I've already verified here on my end that your address is serviceable with Gigafy Network with Airtel. Because on my end, I tried adding the VoIP. It's giving me an option for a KG and unlimited. For the Pagerie, which includes one DID, it's $10 per month, and for the unlimited cost, that's $24.95. Yeah.\n\nAnd well, it's can you tell me your pre yeah. I was about to check your address as well with our other network. You you mentioned earlier that you are currently with NBN? Oh. Oh, on this address, it's actually Gigafy.\n\nJust give me one second. Okay? Can you try checking on checking out on our old website? Yes. Yeah.\n\nWhile you're doing that, if I may ask, what's is there an error message while you are adding voice? You are you on the new website, Penn, checking the VoIP option? Yes. I did. Just give me one second.\n\nAll the website. Right. Just give me one second. I'm sorry then. Okay.\n\nOkay. Sure. No worries. Yeah. It seems it's going to be a different network, but we always make sure that we offer the best I mean, we measure the best price in most network provider with Gigafy too Because NBN is and Gigafy is quite different.\n\nIt depending on the location which is serviceable with within the area. Yeah. Yeah. It's included. The national and the mobile calls.\n\nAre you referring for the for hold on. Just give me a minute. Yeah. Hold on one moment, please. Yes.\n\nFor 20 4 95. Yeah. We'll take also take a book, take note of that so that we can also update that on our new website. I I mean, I will also take a take note into that since, you know, we we are working our new website as well so that we could also update this this on our website with I mean, adding the voice mail to email. Let me confirm it.\n\nHold on. Thank you so much. Checking on it. Hold on. I'm sorry, Ben.\n\nI'm still checking on it. Thank you. Because this needs also to be corrected. Can you put you on hold for a minute or two, Brian? I'll get back to you.\n\nOkay? Thank you so much. Hello, Ben? Yes. Thank you so much for holding.\n\nI know you might be busy, so I I would like to offer a callback if you don't mind. But I'm also available, so I can call you back within the day. Five yeah. But not Just give me one It's yes. It's actually included for $24.95.\n\nThe same feature. Yes. It is. Yes. It does indeed.\n\nI'm sorry? It's already included with the when you apply for the Internet. You mean setting up the Verve? There's none. Yes.\n\nI'm here. Can you hear me? Zero. Yes. And this, discount is for your Internet service.\n\nDid you select the VoIP option? I mean, the 24.90. Okay. And then let me just reload here my page. One moment, please.\n\nI'm I'm actually seeing an updated price. So when I click the VoIP, it has a monthly price and also with the Internet and also with contract. Uh-huh. Okay. If, is it possible for you to reload the page and then, go back first with, selecting your Internet, ma'am?\n\nOkay. Okay. Can you provide your best I mean, your active email address, please? Is it b for Ben sorry. B for bravo, e for echo, n for Nancy, at infinite financial?\n\nThat's going to be I for India, n for Nancy, f for Frank, I for India, n for Nancy, I for India, t for tango, e for echo, f for Frank, I for India, n for Nancy, a for alpha, n for Nancy, c for Charlie, I for India, a for alpha, l for Lima, dot com dot a u. Correct? Thank you so much, Ben. Yeah. I'll email you if I yes.\n\nI yes. No worries. But I am not seeing here a 100 over 50 I'm seeing here 100 over 100 plan. Are you referring to 100 over 100 MBPS plan under gigabyte? Yeah.\n\nIt's 100 over 100. Yes. We also have so I'm going to send you sorry. Go ahead. Mhmm.\n\nMhmm. Yes. Just to sum it up, I'll be sending you a quote for 100 over 100 MBPS and 250 over 250, both with VoIP plans and or bundle, and also for twenty four months contract. Twelve and 20 four. Okay.\n\n12 next month. Okay. And should you go to the unlimited for $24.95? I mean, unlimited calls included, which is the $24 and 95 cents. Okay.\n\nI'll also take a look. I'm so sorry for any confusion this might I mean, you might have today with the critical information summary. We'll also go look into it. Maybe if it's maybe affected with our new, website. But rest assured that I will relay to you the correct information via email if I won't be able to connect with you via phone.\n\nOkay? Yes. Yes. You're you're correct, Ben. Thank you so much, Ben, for your time.\n\nThank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airedale.","start":2.0,"end":3.1999998,"sentiment":"positive","sentiment_score":0.646440863609314},{"text":"My name is Mary.","start":3.1999998,"end":4.16,"sentiment":"positive","sentiment_score":0.42093225568532944},{"text":"May I have your name, please?","start":4.16,"end":5.38,"sentiment":"neutral","sentiment_score":0.24716750035683313},{"text":"Hello, Ben.","start":8.48,"end":9.2,"sentiment":"neutral","sentiment_score":0.2635885626077652},{"text":"How are you doing today?","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.333049350976944}],"sentiment":"positive","sentiment_score":0.39051646468314255,"num_words":22,"start":2.0,"end":10.42},{"sentences":[{"text":"That's good to hear.","start":14.425,"end":15.465,"sentiment":"positive","sentiment_score":0.7223022282123566},{"text":"How can I help you today?","start":15.465,"end":16.765,"sentiment":"positive","sentiment_score":0.5238006214300791},{"text":"Oh, yeah.","start":26.679998,"end":27.66,"sentiment":"neutral","sentiment_score":0.03598172217607498},{"text":"Mhmm.","start":41.875,"end":42.375,"sentiment":"neutral","sentiment_score":0.012596755288541315},{"text":"Four two.","start":59.379997,"end":60.28,"sentiment":"neutral","sentiment_score":0.030378956347703934}],"sentiment":"positive","sentiment_score":0.41182205025106666,"num_words":15,"start":14.425,"end":60.28},{"sentences":[{"text":"Mhmm.","start":63.379997,"end":63.879997,"sentiment":"neutral","sentiment_score":0.01800624281167984},{"text":"Thank you so much.","start":75.095,"end":75.895004,"sentiment":"positive","sentiment_score":0.4757307097315788},{"text":"Just give me one second.","start":75.895004,"end":77.195,"sentiment":"neutral","sentiment_score":0.19133926033973694},{"text":"4201.","start":81.07,"end":82.03001,"sentiment":"neutral","sentiment_score":0.04747366905212402},{"text":"Just give me one second.","start":82.03001,"end":82.83,"sentiment":"neutral","sentiment_score":0.05122831389307976}],"sentiment":"neutral","sentiment_score":0.19882753887213767,"num_words":16,"start":63.379997,"end":82.83},{"sentences":[{"text":"Let me just go ahead and check this address.","start":82.83,"end":84.770004,"sentiment":"neutral","sentiment_score":0.09003369510173798},{"text":"And thank you, by the way, for considering Airtel as one of your Internet service provider for Gigafy.","start":89.630005,"end":95.575,"sentiment":"neutral","sentiment_score":0.219961140718725},{"text":"Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy network.","start":96.115,"end":102.055,"sentiment":"neutral","sentiment_score":0.11008626923841588},{"text":"Okay?","start":102.115,"end":102.615,"sentiment":"neutral","sentiment_score":0.10924234241247176},{"text":"Thank you so much.","start":104.195,"end":105.235,"sentiment":"positive","sentiment_score":0.5010935440659523}],"sentiment":"neutral","sentiment_score":0.17866707927718453,"num_words":49,"start":82.83,"end":105.235},{"sentences":[{"text":"How's your house today, by the way?","start":105.235,"end":106.86,"sentiment":"neutral","sentiment_score":0.13366096360342844},{"text":"I'm just asking how's your how's they going?","start":108.78,"end":111.82,"sentiment":"neutral","sentiment_score":0.060120328329503536},{"text":"It's going to be a long weekend.","start":111.82,"end":113.520004,"sentiment":"neutral","sentiment_score":-0.012309596474681581},{"text":"Yeah.","start":125.275,"end":125.675,"sentiment":"neutral","sentiment_score":0.06781545281410217},{"text":"Sure.","start":125.675,"end":125.995,"sentiment":"neutral","sentiment_score":0.11309497058391572}],"sentiment":"neutral","sentiment_score":0.06297219249730308,"num_words":24,"start":105.235,"end":125.995},{"sentences":[{"text":"Just give me one second.","start":125.995,"end":127.295,"sentiment":"neutral","sentiment_score":0.08604365140199662},{"text":"We already have here the complete address for Unit 4201 Number 7 Ross Court, Cleveland, Queensland 4163.","start":128.075,"end":139.64,"sentiment":"neutral","sentiment_score":0.10765079540364883},{"text":"All I need to do is to check this on our end.","start":139.78,"end":143.16,"sentiment":"neutral","sentiment_score":0.06895925601323445},{"text":"414201.","start":150.55501,"end":153.615,"sentiment":"neutral","sentiment_score":0.03629400581121445},{"text":"Yes.","start":157.35501,"end":157.835,"sentiment":"neutral","sentiment_score":0.12405422329902648}],"sentiment":"neutral","sentiment_score":0.09022614111502965,"num_words":36,"start":125.995,"end":157.835},{"sentences":[{"text":"It's serviceable with their with this address, Ben.","start":157.835,"end":161.195,"sentiment":"neutral","sentiment_score":0.19021519366651773},{"text":"How would you like us to proceed?","start":161.195,"end":162.70999,"sentiment":"neutral","sentiment_score":0.1314122485263007},{"text":"Do you have do do you already have a preferred plan, or I can discuss it with you?","start":162.70999,"end":167.93,"sentiment":"neutral","sentiment_score":0.05201690320003157},{"text":"Let me go ahead and check.","start":174.23,"end":175.575,"sentiment":"neutral","sentiment_score":0.025340278322498005},{"text":"Is there any way that you could visit our new website?","start":175.655,"end":181.595,"sentiment":"neutral","sentiment_score":0.005400947549126365}],"sentiment":"neutral","sentiment_score":0.07178727279184387,"num_words":50,"start":157.835,"end":181.595},{"sentences":[{"text":"I'm sure what you're currently looking is our old website.","start":181.655,"end":187.175,"sentiment":"neutral","sentiment_score":-0.26249096542596817},{"text":"We actually launched our new website today.","start":187.175,"end":189.83499,"sentiment":"neutral","sentiment_score":0.25670879227774485},{"text":"So for us to have the most updated router and plans, and if you're currently logged in to I mean, on your website, could you please go to airtel.au and then hit enter?","start":191.1,"end":203.52,"sentiment":"neutral","sentiment_score":0.15889028637585315},{"text":"Just airtel.a u.","start":209.955,"end":211.815,"sentiment":"neutral","sentiment_score":-0.028443024183313053},{"text":"Yes.","start":217.235,"end":217.635,"sentiment":"neutral","sentiment_score":0.07667176425457001}],"sentiment":"neutral","sentiment_score":0.08160692655170958,"num_words":54,"start":181.655,"end":217.635},{"sentences":[{"text":"Correct then.","start":217.635,"end":218.535,"sentiment":"neutral","sentiment_score":0.09256260469555855},{"text":"This is our new website.","start":221.67,"end":224.56999,"sentiment":"neutral","sentiment_score":0.14679878056049347},{"text":"On on the universal search bar, on your what browser are you you're using?","start":247.05,"end":255.77,"sentiment":"neutral","sentiment_score":-0.061769177072814534},{"text":"All you have just type in the airtel.au on the browser section.","start":255.77,"end":260.19,"sentiment":"neutral","sentiment_score":-0.04488044853011767},{"text":"Yeah.","start":272.30502,"end":272.80502,"sentiment":"neutral","sentiment_score":0.006673986092209816}],"sentiment":"neutral","sentiment_score":-0.014045316561618271,"num_words":34,"start":217.635,"end":272.80502},{"sentences":[{"text":"When when when you type in airtel.au and then hit enter, were you able were you routed to our web home page?","start":274.76,"end":286.3,"sentiment":"neutral","sentiment_score":-0.014988925942981785},{"text":"Okay.","start":287.405,"end":287.905,"sentiment":"neutral","sentiment_score":-0.03286023810505867},{"text":"No.","start":290.125,"end":290.36502,"sentiment":"neutral","sentiment_score":-0.2145562767982483},{"text":"That's just give that.","start":290.36502,"end":292.065,"sentiment":"neutral","sentiment_score":-0.2083439826965332},{"text":"Are you seeing the home NBN networks on the upper side?","start":292.685,"end":297.825,"sentiment":"neutral","sentiment_score":-0.02773857150565494}],"sentiment":"neutral","sentiment_score":-0.04399161802557034,"num_words":39,"start":274.76,"end":297.825},{"sentences":[{"text":"Okay.","start":297.965,"end":298.465,"sentiment":"neutral","sentiment_score":0.04236859455704689},{"text":"So uh-huh.","start":298.99,"end":300.05,"sentiment":"neutral","sentiment_score":-0.03351282700896263},{"text":"Could you please hover your mouse if you're using your desktop or click in the Gigafy networks under networks section?","start":300.18997,"end":310.53,"sentiment":"neutral","sentiment_score":0.022764146327972412},{"text":"Yes, please.","start":313.155,"end":313.955,"sentiment":"neutral","sentiment_score":0.072457455098629},{"text":"Just click Wi Fi network.","start":313.955,"end":315.655,"sentiment":"neutral","sentiment_score":0.034898250550031665}],"sentiment":"neutral","sentiment_score":0.02500106766819954,"num_words":30,"start":297.965,"end":315.655},{"sentences":[{"text":"Yeah.","start":320.835,"end":321.155,"sentiment":"neutral","sentiment_score":0.1238872855901718},{"text":"Maybe it's because just it just go it just went live today, and you're going to be the first customer, Ben, if you will sign up today.","start":321.155,"end":330.99002,"sentiment":"neutral","sentiment_score":0.21406909271522803},{"text":"Well, we are actually offering a 10% discount for twelve months contract and twenty four months contract.","start":333.45,"end":344.79498,"sentiment":"neutral","sentiment_score":0.29813046402790966},{"text":"We can also provide you a free holiday accommodation voucher if you would go lock in with twenty four months contract.","start":344.935,"end":354.13498,"sentiment":"positive","sentiment_score":0.3733393486057009},{"text":"So that's your that's gonna be your bonus then.","start":354.13498,"end":356.64,"sentiment":"positive","sentiment_score":0.3817766805489858}],"sentiment":"neutral","sentiment_score":0.29664116164048515,"num_words":75,"start":320.835,"end":356.64},{"sentences":[{"text":"Yeah.","start":364.32,"end":364.82,"sentiment":"neutral","sentiment_score":-0.00877430196851492},{"text":"Is that symmetric?","start":386.63,"end":387.61002,"sentiment":"neutral","sentiment_score":-0.08405048648516338},{"text":"Because symmetric and asymmetric I mean, comparing the symmetric and asymmetric, the symmetric one would be I mean, the asymmetric will be will is the cheaper one.","start":387.91,"end":402.775,"sentiment":"neutral","sentiment_score":-0.05687385080037294},{"text":"This plan that you're seeing is also symmetric, which has a good or better better better than asymmetric.","start":403.23502,"end":414.16,"sentiment":"neutral","sentiment_score":0.0932152693470319},{"text":"Yes.","start":422.78,"end":423.1,"sentiment":"neutral","sentiment_score":0.01998639479279518}],"sentiment":"neutral","sentiment_score":-0.0019731697998940944,"num_words":50,"start":364.32,"end":423.1},{"sentences":[{"text":"It's under let me take a look into that too.","start":423.1,"end":440.55002,"sentiment":"neutral","sentiment_score":0.025962563557550312},{"text":"It's for twenty four months, it's 10%, and for your twelve twelve month, it's 15%.","start":447.97,"end":455.50497,"sentiment":"neutral","sentiment_score":0.04579416240255038},{"text":"So depending on what plan are you getting.","start":455.50497,"end":458.16498,"sentiment":"neutral","sentiment_score":0.020858787233009934},{"text":"Yes.","start":462.145,"end":462.465,"sentiment":"neutral","sentiment_score":0.06525827944278717},{"text":"For twelve months.","start":462.465,"end":463.585,"sentiment":"neutral","sentiment_score":0.00444817915558815}],"sentiment":"neutral","sentiment_score":0.032216518551010535,"num_words":37,"start":423.1,"end":463.585},{"sentences":[{"text":"I mean no.","start":463.585,"end":464.22498,"sentiment":"neutral","sentiment_score":-0.062448213497797646},{"text":"I mean, for the plan of twelve months, and that's 15% is going to be the first six months and then full price after the six months.","start":464.22498,"end":472.58,"sentiment":"neutral","sentiment_score":-0.015407991112658271},{"text":"So half of your twelve month contract.","start":472.58,"end":476.36,"sentiment":"neutral","sentiment_score":0.0011816487780639102},{"text":"One.","start":477.94,"end":478.44,"sentiment":"neutral","sentiment_score":0.02959553897380829},{"text":"What?","start":480.415,"end":480.65503,"sentiment":"neutral","sentiment_score":0.02252502366900444}],"sentiment":"neutral","sentiment_score":-0.013922264011433491,"num_words":39,"start":463.585,"end":480.65503},{"sentences":[{"text":"If you wanna have VoIP, there should be an option there.","start":480.65503,"end":484.99503,"sentiment":"neutral","sentiment_score":0.0516733012416146},{"text":"You will also have your order summary if you wanna add the VoIP.","start":485.535,"end":491.15503,"sentiment":"neutral","sentiment_score":0.03379260146847138},{"text":"In on our new website.","start":513.075,"end":515.175,"sentiment":"neutral","sentiment_score":-0.09554819911718368},{"text":"Correct?","start":515.235,"end":515.735,"sentiment":"neutral","sentiment_score":-0.04396086186170578},{"text":"Have you already choose the plan before clicking in the VoIP?","start":519.315,"end":525.16003,"sentiment":"neutral","sentiment_score":-0.03797718340700323}],"sentiment":"neutral","sentiment_score":0.0016648599469080204,"num_words":41,"start":480.65503,"end":525.16003},{"sentences":[{"text":"Okay.","start":527.7,"end":528.2,"sentiment":"neutral","sentiment_score":-0.10145537555217744},{"text":"Could you tell me an error message when you try to click on the no worries.","start":531.54004,"end":539.265,"sentiment":"neutral","sentiment_score":-0.07407496753148735},{"text":"Please take your time, Ben.","start":539.265,"end":540.645,"sentiment":"neutral","sentiment_score":0.12796832174062728},{"text":"I'm all good here.","start":540.945,"end":542.16504,"sentiment":"neutral","sentiment_score":0.2971939779818058},{"text":"No.","start":551.97,"end":552.47,"sentiment":"neutral","sentiment_score":-0.11365844309329988}],"sentiment":"neutral","sentiment_score":0.015863119314114254,"num_words":27,"start":527.7,"end":552.47},{"sentences":[{"text":"It does it should not have a router since you guys are in, require a router.","start":552.61,"end":557.81,"sentiment":"neutral","sentiment_score":-0.11204675026237965},{"text":"You just have to, skip it.","start":557.81,"end":560.23,"sentiment":"neutral","sentiment_score":-0.09316426018873851},{"text":"Hold on.","start":567.525,"end":568.425,"sentiment":"neutral","sentiment_score":-0.12912647426128387},{"text":"Yeah.","start":571.60504,"end":572.005,"sentiment":"neutral","sentiment_score":-0.01079140603542328},{"text":"It it should be deducted.","start":572.005,"end":573.945,"sentiment":"neutral","sentiment_score":-0.007233366370201111}],"sentiment":"neutral","sentiment_score":-0.0885648250579834,"num_words":30,"start":552.61,"end":573.945},{"sentences":[{"text":"There's no I'm so sorry.","start":574.245,"end":576.025,"sentiment":"neutral","sentiment_score":-0.08209725990891456},{"text":"I know it's just went live.","start":577.04,"end":580.39996,"sentiment":"neutral","sentiment_score":-0.048944112534324326},{"text":"But considering your I mean, the situation, if in any case that there will be a charge for router, you'll you should not be charged for the router since there's no way for a router for a gigabyte I mean, Gigafy network.","start":580.39996,"end":598.275,"sentiment":"neutral","sentiment_score":-0.15989876157116323},{"text":"No.","start":617.925,"end":618.085,"sentiment":"neutral","sentiment_score":-0.08929407596588135},{"text":"It's fine.","start":618.085,"end":618.645,"sentiment":"neutral","sentiment_score":-0.0335029661655426}],"sentiment":"neutral","sentiment_score":-0.13528926730422036,"num_words":56,"start":574.245,"end":618.645},{"sentences":[{"text":"We can skip checking the address since I've already verified here on my end that your address is serviceable with Gigafy Network with Airtel.","start":618.645,"end":628.025,"sentiment":"neutral","sentiment_score":-0.05613683924699823},{"text":"Because on my end, I tried adding the VoIP.","start":636.22,"end":641.5,"sentiment":"neutral","sentiment_score":-0.08237247831291622},{"text":"It's giving me an option for a KG and unlimited.","start":641.5,"end":645.75995,"sentiment":"neutral","sentiment_score":-0.00843723826110363},{"text":"For the Pagerie, which includes one DID, it's $10 per month, and for the unlimited cost, that's $24.95.","start":653.255,"end":666.7,"sentiment":"neutral","sentiment_score":0.019451129715889692},{"text":"Yeah.","start":675.975,"end":676.475,"sentiment":"negative","sentiment_score":-0.5641810894012451}],"sentiment":"neutral","sentiment_score":-0.03850112232049146,"num_words":62,"start":618.645,"end":676.475},{"sentences":[{"text":"And well, it's can you tell me your pre yeah.","start":679.975,"end":691.12,"sentiment":"neutral","sentiment_score":-0.08755311463028193},{"text":"I was about to check your address as well with our other network.","start":691.12,"end":697.45996,"sentiment":"neutral","sentiment_score":-0.026835108605714943},{"text":"You you mentioned earlier that you are currently with NBN?","start":700.895,"end":705.475,"sentiment":"neutral","sentiment_score":-0.013059420604258775},{"text":"Oh.","start":709.935,"end":710.435,"sentiment":"neutral","sentiment_score":-0.002087648492306471},{"text":"Oh, on this address, it's actually Gigafy.","start":711.24,"end":713.58,"sentiment":"neutral","sentiment_score":0.0020618189758222017}],"sentiment":"neutral","sentiment_score":-0.03274723609466469,"num_words":41,"start":679.975,"end":713.58},{"sentences":[{"text":"Just give me one second.","start":714.36,"end":715.4,"sentiment":"neutral","sentiment_score":0.011626112833619117},{"text":"Okay?","start":715.4,"end":715.9,"sentiment":"neutral","sentiment_score":0.003878789022564888},{"text":"Can you try checking on checking out on our old website?","start":716.76,"end":726.14,"sentiment":"neutral","sentiment_score":-0.001030132005160505},{"text":"Yes.","start":730.095,"end":730.595,"sentiment":"neutral","sentiment_score":0.01194685325026512},{"text":"Yeah.","start":732.89496,"end":733.39496,"sentiment":"neutral","sentiment_score":0.009793853387236595}],"sentiment":"neutral","sentiment_score":0.0038115056721787703,"num_words":19,"start":714.36,"end":733.39496},{"sentences":[{"text":"While you're doing that, if I may ask, what's is there an error message while you are adding voice?","start":733.45496,"end":740.355,"sentiment":"neutral","sentiment_score":-0.021223216826145194},{"text":"You are you on the new website, Penn, checking the VoIP option?","start":774.63,"end":779.13,"sentiment":"neutral","sentiment_score":0.009143432369455695},{"text":"Yes.","start":783.75,"end":784.06995,"sentiment":"neutral","sentiment_score":-0.03347448259592056},{"text":"I did.","start":784.06995,"end":784.81,"sentiment":"neutral","sentiment_score":-0.048742787912487984},{"text":"Just give me one second.","start":800.66003,"end":802.12,"sentiment":"neutral","sentiment_score":-0.01423376314342022}],"sentiment":"neutral","sentiment_score":-0.012708943728238152,"num_words":39,"start":733.45496,"end":802.12},{"sentences":[{"text":"All the website.","start":804.5,"end":805.38,"sentiment":"neutral","sentiment_score":-0.013183881218234697},{"text":"Right.","start":805.38,"end":805.62,"sentiment":"neutral","sentiment_score":-0.010537096299231052},{"text":"Just give me one second.","start":805.62,"end":806.92004,"sentiment":"neutral","sentiment_score":-0.016254217736423014},{"text":"I'm sorry then.","start":818.275,"end":819.335,"sentiment":"neutral","sentiment_score":-0.16322851181030273},{"text":"Okay.","start":827.31,"end":827.81,"sentiment":"neutral","sentiment_score":0.009349510073661804}],"sentiment":"neutral","sentiment_score":-0.047053527230253585,"num_words":13,"start":804.5,"end":827.81},{"sentences":[{"text":"Okay.","start":845.185,"end":845.66504,"sentiment":"neutral","sentiment_score":-0.009064631536602974},{"text":"Sure.","start":845.66504,"end":846.16504,"sentiment":"neutral","sentiment_score":0.028516244143247604},{"text":"No worries.","start":846.22504,"end":846.965,"sentiment":"neutral","sentiment_score":0.03946517035365105},{"text":"Yeah.","start":896.93005,"end":897.43005,"sentiment":"neutral","sentiment_score":-0.13050973415374756},{"text":"It seems it's going to be a different network, but we always make sure that we offer the best I mean, we measure the best price in most network provider with Gigafy too Because NBN is and Gigafy is quite different.","start":897.975,"end":916.16003,"sentiment":"neutral","sentiment_score":-0.028419905682889428}],"sentiment":"neutral","sentiment_score":-0.026029215518223202,"num_words":46,"start":845.185,"end":916.16003},{"sentences":[{"text":"It depending on the location which is serviceable with within the area.","start":916.16003,"end":920.66003,"sentiment":"neutral","sentiment_score":-0.06783192045986652},{"text":"Yeah.","start":965.92,"end":966.42,"sentiment":"neutral","sentiment_score":0.031440217047929764},{"text":"Yeah.","start":972.48,"end":972.8,"sentiment":"neutral","sentiment_score":0.05145713314414024},{"text":"It's included.","start":972.8,"end":973.54004,"sentiment":"neutral","sentiment_score":0.06077035889029503},{"text":"The national and the mobile calls.","start":973.60004,"end":976.02,"sentiment":"neutral","sentiment_score":0.05235614441335201}],"sentiment":"neutral","sentiment_score":-0.013427641412073915,"num_words":22,"start":916.16003,"end":976.02},{"sentences":[{"text":"Are you referring for the for hold on.","start":982.715,"end":988.23505,"sentiment":"neutral","sentiment_score":-0.00009992811828851697},{"text":"Just give me a minute.","start":988.23505,"end":989.29504,"sentiment":"neutral","sentiment_score":0.00043084919452667273},{"text":"Yeah.","start":990.79504,"end":991.29504,"sentiment":"neutral","sentiment_score":0.007499196566641331},{"text":"Hold on one moment, please.","start":991.755,"end":993.27,"sentiment":"neutral","sentiment_score":-0.007360710576176643},{"text":"Yes.","start":995.11005,"end":995.61005,"sentiment":"neutral","sentiment_score":0.012888536788523195}],"sentiment":"neutral","sentiment_score":-0.0007530499249696732,"num_words":20,"start":982.715,"end":995.61005},{"sentences":[{"text":"For 20 4 95.","start":997.83,"end":999.45,"sentiment":"neutral","sentiment_score":-0.022329070139676332},{"text":"Yeah.","start":1003.75,"end":1004.07,"sentiment":"neutral","sentiment_score":0.014756620861589909},{"text":"We'll take also take a book, take note of that so that we can also update that on our new website.","start":1004.07,"end":1011.265,"sentiment":"neutral","sentiment_score":0.07481470775036585},{"text":"I I mean, I will also take a take note into that since, you know, we we are working our new website as well so that we could also update this this on our website with I mean, adding the voice mail to email.","start":1014.925,"end":1030.75,"sentiment":"neutral","sentiment_score":0.04311022797430104},{"text":"Let me confirm it.","start":1038.095,"end":1039.135,"sentiment":"neutral","sentiment_score":0.016160039696842432}],"sentiment":"neutral","sentiment_score":0.04673026206374571,"num_words":74,"start":997.83,"end":1039.135},{"sentences":[{"text":"Hold on.","start":1039.135,"end":1039.875,"sentiment":"neutral","sentiment_score":0.026567578315734863},{"text":"Thank you so much.","start":1042.015,"end":1043.315,"sentiment":"positive","sentiment_score":0.3664787635207176},{"text":"Checking on it.","start":1099.465,"end":1100.4249,"sentiment":"neutral","sentiment_score":0.11195838203032811},{"text":"Hold on.","start":1100.4249,"end":1101.165,"sentiment":"neutral","sentiment_score":0.007443473674356937},{"text":"I'm sorry, Ben.","start":1142.02,"end":1142.8201,"sentiment":"neutral","sentiment_score":-0.058306859185298286}],"sentiment":"neutral","sentiment_score":0.12106369475701026,"num_words":14,"start":1039.135,"end":1142.8201},{"sentences":[{"text":"I'm still checking on it.","start":1142.8201,"end":1144.68,"sentiment":"neutral","sentiment_score":-0.04492589235305786},{"text":"Thank you.","start":1147.46,"end":1148.36,"sentiment":"neutral","sentiment_score":0.10039179027080536},{"text":"Because this needs also to be corrected.","start":1149.38,"end":1152.755,"sentiment":"neutral","sentiment_score":-0.03838032803365162},{"text":"Can you put you on hold for a minute or two, Brian?","start":1258.16,"end":1260.0801,"sentiment":"neutral","sentiment_score":0.013477614459892115},{"text":"I'll get back to you.","start":1260.0801,"end":1260.8,"sentiment":"neutral","sentiment_score":0.029392099753022195}],"sentiment":"neutral","sentiment_score":0.0005220546717605283,"num_words":31,"start":1142.8201,"end":1260.8},{"sentences":[{"text":"Okay?","start":1260.8,"end":1261.3,"sentiment":"neutral","sentiment_score":0.04198051616549492},{"text":"Thank you so much.","start":1263.125,"end":1264.425,"sentiment":"neutral","sentiment_score":0.27395082637667656},{"text":"Hello, Ben?","start":1493.485,"end":1494.465,"sentiment":"neutral","sentiment_score":0.06455790251493454},{"text":"Yes.","start":1495.725,"end":1496.125,"sentiment":"neutral","sentiment_score":0.09778203070163728},{"text":"Thank you so much for holding.","start":1496.125,"end":1497.9049,"sentiment":"neutral","sentiment_score":0.3254513591527939}],"sentiment":"neutral","sentiment_score":0.23695641516574792,"num_words":14,"start":1260.8,"end":1497.9049},{"sentences":[{"text":"I know you might be busy, so I I would like to offer a callback if you don't mind.","start":1498.125,"end":1503.88,"sentiment":"neutral","sentiment_score":0.05934177809639981},{"text":"But I'm also available, so I can call you back within the day.","start":1504.3401,"end":1508.68,"sentiment":"neutral","sentiment_score":0.1414239309155024},{"text":"Five yeah.","start":1509.78,"end":1517.4801,"sentiment":"neutral","sentiment_score":0.021535975392907858},{"text":"But not Just give me one It's yes.","start":1518.42,"end":1543.54,"sentiment":"neutral","sentiment_score":-0.13522015884518623},{"text":"It's actually included for $24.95.","start":1543.54,"end":1551.475,"sentiment":"neutral","sentiment_score":-0.026040782779455186}],"sentiment":"neutral","sentiment_score":0.038236418124684625,"num_words":47,"start":1498.125,"end":1551.475},{"sentences":[{"text":"The same feature.","start":1551.695,"end":1552.755,"sentiment":"neutral","sentiment_score":-0.03970009585221609},{"text":"Yes.","start":1553.935,"end":1554.175,"sentiment":"neutral","sentiment_score":-0.04350767284631729},{"text":"It is.","start":1554.175,"end":1554.915,"sentiment":"neutral","sentiment_score":-0.07963668555021286},{"text":"Yes.","start":1570.9,"end":1571.22,"sentiment":"positive","sentiment_score":0.33966538310050964},{"text":"It does indeed.","start":1571.22,"end":1572.36,"sentiment":"positive","sentiment_score":0.4629579782485962}],"sentiment":"neutral","sentiment_score":0.14066579863429068,"num_words":10,"start":1551.695,"end":1572.36},{"sentences":[{"text":"I'm sorry?","start":1576.325,"end":1577.145,"sentiment":"neutral","sentiment_score":-0.0149135272949934},{"text":"It's already included with the when you apply for the Internet.","start":1581.285,"end":1586.905,"sentiment":"neutral","sentiment_score":0.18851462954824622},{"text":"You mean setting up the Verve?","start":1592.26,"end":1593.54,"sentiment":"neutral","sentiment_score":0.025814383135487635},{"text":"There's none.","start":1593.54,"end":1594.28,"sentiment":"neutral","sentiment_score":-0.10398581624031067},{"text":"Yes.","start":1605.995,"end":1606.315,"sentiment":"neutral","sentiment_score":0.02582889422774315}],"sentiment":"neutral","sentiment_score":0.09166261050003496,"num_words":22,"start":1576.325,"end":1606.315},{"sentences":[{"text":"I'm here.","start":1606.315,"end":1606.635,"sentiment":"neutral","sentiment_score":0.012993669137358665},{"text":"Can you hear me?","start":1606.635,"end":1607.535,"sentiment":"neutral","sentiment_score":-0.0035974178463220596},{"text":"Zero.","start":1655.03,"end":1655.53,"sentiment":"neutral","sentiment_score":0.020172787830233577},{"text":"Yes.","start":1659.265,"end":1659.505,"sentiment":"neutral","sentiment_score":0.06549520790576935},{"text":"And this, discount is for your Internet service.","start":1659.505,"end":1663.0449,"sentiment":"neutral","sentiment_score":0.057800251292064786}],"sentiment":"neutral","sentiment_score":0.034979229560121894,"num_words":16,"start":1606.315,"end":1663.0449},{"sentences":[{"text":"Did you select the VoIP option?","start":1684.03,"end":1687.01,"sentiment":"neutral","sentiment_score":0.0061890350965162115},{"text":"I mean, the 24.90.","start":1687.605,"end":1689.605,"sentiment":"neutral","sentiment_score":-0.007594553171657026},{"text":"Okay.","start":1689.605,"end":1690.105,"sentiment":"neutral","sentiment_score":0.016731932759284973},{"text":"And then let me just reload here my page.","start":1691.205,"end":1693.705,"sentiment":"neutral","sentiment_score":0.011247761340604888},{"text":"One moment, please.","start":1722.295,"end":1723.435,"sentiment":"neutral","sentiment_score":-0.021973722924788792}],"sentiment":"neutral","sentiment_score":0.0025563745192535544,"num_words":23,"start":1684.03,"end":1723.435},{"sentences":[{"text":"I'm I'm actually seeing an updated price.","start":1726.055,"end":1731.39,"sentiment":"neutral","sentiment_score":-0.030635295701878413},{"text":"So when I click the VoIP, it has a monthly price and also with the Internet and also with contract.","start":1731.39,"end":1742.37,"sentiment":"neutral","sentiment_score":-0.06055109370499849},{"text":"Uh-huh.","start":1745.385,"end":1745.885,"sentiment":"neutral","sentiment_score":0.032609134912490845},{"text":"Okay.","start":1748.4249,"end":1748.825,"sentiment":"neutral","sentiment_score":0.1531810760498047},{"text":"If, is it possible for you to reload the page and then, go back first with, selecting your Internet, ma'am?","start":1748.825,"end":1758.9249,"sentiment":"neutral","sentiment_score":0.08001097105443478}],"sentiment":"neutral","sentiment_score":0.0073579732252627,"num_words":49,"start":1726.055,"end":1758.9249},{"sentences":[{"text":"Okay.","start":1770.0,"end":1770.5,"sentiment":"neutral","sentiment_score":0.04319709911942482},{"text":"Okay.","start":1779.1649,"end":1779.485,"sentiment":"neutral","sentiment_score":0.06108622252941131},{"text":"Can you provide your best I mean, your active email address, please?","start":1779.485,"end":1783.345,"sentiment":"neutral","sentiment_score":0.05991322143624226},{"text":"Is it b for Ben sorry.","start":1811.9299,"end":1813.9299,"sentiment":"neutral","sentiment_score":-0.0791178581615289},{"text":"B for bravo, e for echo, n for Nancy, at infinite financial?","start":1813.9299,"end":1820.6699,"sentiment":"neutral","sentiment_score":-0.034639323595911264}],"sentiment":"neutral","sentiment_score":-0.002098032913636416,"num_words":32,"start":1770.0,"end":1820.6699},{"sentences":[{"text":"That's going to be I for India, n for Nancy, f for Frank, I for India, n for Nancy, I for India, t for tango, e for echo, f for Frank, I for India, n for Nancy, a for alpha, n for Nancy, c for Charlie, I for India, a for alpha, l for Lima, dot com dot a u.","start":1820.73,"end":1844.48,"sentiment":"neutral","sentiment_score":0.006991367430115739},{"text":"Correct?","start":1844.48,"end":1844.98,"sentiment":"neutral","sentiment_score":0.04652978107333183},{"text":"Thank you so much, Ben.","start":1847.28,"end":1848.74,"sentiment":"positive","sentiment_score":0.471550726890564},{"text":"Yeah.","start":1872.22,"end":1872.72,"sentiment":"neutral","sentiment_score":0.02634950540959835},{"text":"I'll email you if I yes.","start":1873.34,"end":1875.5,"sentiment":"neutral","sentiment_score":0.030086653927961986}],"sentiment":"neutral","sentiment_score":0.04151554644260913,"num_words":73,"start":1820.73,"end":1875.5},{"sentences":[{"text":"I yes.","start":1875.5,"end":1879.1799,"sentiment":"neutral","sentiment_score":0.2157725915312767},{"text":"No worries.","start":1879.1799,"end":1879.8999,"sentiment":"neutral","sentiment_score":0.07352608628571033},{"text":"But I am not seeing here a 100 over 50 I'm seeing here 100 over 100 plan.","start":1879.8999,"end":1888.955,"sentiment":"neutral","sentiment_score":-0.04841684056993793},{"text":"Are you referring to 100 over 100 MBPS plan under gigabyte?","start":1891.815,"end":1898.635,"sentiment":"neutral","sentiment_score":-0.009418270085006952},{"text":"Yeah.","start":1901.03,"end":1901.1901,"sentiment":"neutral","sentiment_score":0.004169497638940811}],"sentiment":"neutral","sentiment_score":-0.010421830525791103,"num_words":33,"start":1875.5,"end":1901.1901},{"sentences":[{"text":"It's 100 over 100.","start":1901.1901,"end":1902.97,"sentiment":"neutral","sentiment_score":0.0009175547602353618},{"text":"Yes.","start":1907.99,"end":1908.49,"sentiment":"neutral","sentiment_score":0.02065204456448555},{"text":"We also have so I'm going to send you sorry.","start":1908.79,"end":1913.91,"sentiment":"neutral","sentiment_score":-0.005794792086817324},{"text":"Go ahead.","start":1913.91,"end":1914.405,"sentiment":"neutral","sentiment_score":-0.0516365859657526},{"text":"Mhmm.","start":1931.35,"end":1931.85,"sentiment":"neutral","sentiment_score":-0.08009999990463257}],"sentiment":"neutral","sentiment_score":-0.012055490505493557,"num_words":18,"start":1901.1901,"end":1931.85},{"sentences":[{"text":"Mhmm.","start":1938.63,"end":1939.13,"sentiment":"neutral","sentiment_score":-0.16481681168079376},{"text":"Yes.","start":1941.2749,"end":1941.7749,"sentiment":"neutral","sentiment_score":0.04240217059850693},{"text":"Just to sum it up, I'll be sending you a quote for 100 over 100 MBPS and 250 over 250, both with VoIP plans and or bundle, and also for twenty four months contract.","start":1942.1549,"end":1961.98,"sentiment":"neutral","sentiment_score":0.08203380752135725},{"text":"Twelve and 20 four.","start":1965.0,"end":1966.46,"sentiment":"neutral","sentiment_score":-0.19090406596660614},{"text":"Okay.","start":1971.48,"end":1971.98,"sentiment":"neutral","sentiment_score":0.07280975580215454}],"sentiment":"neutral","sentiment_score":0.04819337333120951,"num_words":41,"start":1938.63,"end":1971.98},{"sentences":[{"text":"12 next month.","start":1972.945,"end":1977.125,"sentiment":"neutral","sentiment_score":0.05948828409115473},{"text":"Okay.","start":1979.345,"end":1979.845,"sentiment":"neutral","sentiment_score":0.03406907618045807},{"text":"And should you go to the unlimited for $24.95?","start":1979.9049,"end":1985.2849,"sentiment":"neutral","sentiment_score":0.03843527432117197},{"text":"I mean, unlimited calls included, which is the $24 and 95 cents.","start":1988.79,"end":1993.6901,"sentiment":"neutral","sentiment_score":0.014894205533588925},{"text":"Okay.","start":1996.31,"end":1996.81,"sentiment":"neutral","sentiment_score":0.07091550529003143}],"sentiment":"neutral","sentiment_score":0.031080668039906483,"num_words":26,"start":1972.945,"end":1996.81},{"sentences":[{"text":"I'll also take a look.","start":1996.9501,"end":1999.395,"sentiment":"neutral","sentiment_score":0.0689269483089447},{"text":"I'm so sorry for any confusion this might I mean, you might have today with the critical information summary.","start":1999.395,"end":2007.015,"sentiment":"neutral","sentiment_score":-0.056816580264191875},{"text":"We'll also go look into it.","start":2007.155,"end":2008.915,"sentiment":"neutral","sentiment_score":0.05021309728423754},{"text":"Maybe if it's maybe affected with our new, website.","start":2008.915,"end":2013.41,"sentiment":"neutral","sentiment_score":-0.04837493018971549},{"text":"But rest assured that I will relay to you the correct information via email if I won't be able to connect with you via phone.","start":2013.41,"end":2020.77,"sentiment":"neutral","sentiment_score":0.07031406834721565}],"sentiment":"neutral","sentiment_score":0.013888681831303984,"num_words":64,"start":1996.9501,"end":2020.77},{"sentences":[{"text":"Okay?","start":2020.77,"end":2021.27,"sentiment":"neutral","sentiment_score":0.001803529798053205},{"text":"Yes.","start":2027.09,"end":2027.505,"sentiment":"neutral","sentiment_score":0.05598838254809379},{"text":"Yes.","start":2027.665,"end":2027.905,"sentiment":"neutral","sentiment_score":0.06384628266096115},{"text":"You're you're correct, Ben.","start":2027.905,"end":2029.285,"sentiment":"neutral","sentiment_score":0.1056777872145176},{"text":"Thank you so much, Ben, for your time.","start":2033.185,"end":2035.125,"sentiment":"positive","sentiment_score":0.814603254199028}],"sentiment":"positive","sentiment_score":0.4707450251638268,"num_words":15,"start":2020.77,"end":2035.125},{"sentences":[{"text":"Thank you.","start":2037.025,"end":2037.505,"sentiment":"positive","sentiment_score":0.6498581171035767},{"text":"Goodbye.","start":2037.505,"end":2037.888,"sentiment":"neutral","sentiment_score":-0.1172691360116005}],"sentiment":"positive","sentiment_score":0.3941490327318509,"num_words":3,"start":2037.025,"end":2037.888}]}}]},{"alternatives":[{"transcript":"Your name is Ben. Yeah. Not too bad. Thank you. Okay. I'm moving into a building that's got Gigafide, and you you're listed here as one of the retailers. Okay. Can you please give me an idea of cost? I I need to I'm I'm currently living in a I'm I'm currently on a NBN plan at another address, and I currently subscribe at a 100. I'm looking for what speed you can give me at my new address. So my new address is Unit 4201 Number 7 4201 Number 7 Ross Court, Cleveland, Queensland 4201. Mhmm. Mhmm. Sure. It it cut it comes up pardon? How does oh, you're not too bad. Not too bad. I put the address in, and and I've got a result on your website. So hopefully Well, I'm looking at the I'm looking the the fastest you can give me is 02:50, isn't it? I'm going to is it atil.neta.au or atil.au? It's it's telling me it loaded. So airtel.au. Okay. Airtel dot oops. A u. Okay. Okay. Let's have a look. Oh, with the little girl. Yeah? So so what do I look oh, I see what's available. Your address. Okay. I'm just gonna put see what happens because it was it didn't come up the first time. Cleveland. I'm not sure how you want me to type in. Let me check. Yeah. No. No. I've done that, but now I'm searching for the address. So what address how do you how do you put it in? Some places put 4201 Slash 7. Some people put Unit 4201 Comma 7. Yeah. Yeah. Yeah. Yeah. Yeah. But now it's asking me to see what's available at your address. Yeah. Yeah. I am. Yep. Yep. Yep. Yep. Oh, networks. Gigafy. Yep. Okay. Oh, your website's very slow. Oh, that's better. Okay. Yep. Oh, do I get a bonus? Is there a prize? Oh, alright. So now yeah. So what address do I put? Because I I gotta go Australia's trusted trusted oh, I see what we got. 100 oh, they have don't you give $2.50? Hang on. $2.50. Oh, it's very expensive. That's very expensive. You know, I pay right now for 1,100. I pay a $100 and that includes my VoIP. That's very expensive. Your your plans on your website are bigger than the ones on the Gigafy one. Why is that? Because it told me for two fifty, two fifty, it was only $93.45 for six months and $109.95. And on your page, you know, it's telling one fifteen. We got one fifteen. How long is the 10% off good for? 15% for twelve months. Okay. What if I want VoIP? Okay. It's not giving me an option to put VoIP. Mhmm. Yep. I did. But there's not there was no option to get VoIP. Hang on. Hang on a second. Just bear with me. Just hang on a second. It's very expensive compared to I've got NBN. And why are you charging me for a router? I know. It's it's telling me a router. A $151. I think there's a problem with your site. I'm not happy because when I when I put okay. So I've got networks, gigify. Now it says I didn't put should I put the address first? It's not asking me about VoIP. And how much does it end of the price? Wow. You know that I pay a $100, and it includes my VoIP unlimited. That's that's a rip off. And and so okay. So but I go on. More another network. Not at that address. I'm within being in Winduru with IINet. Yep. Sure. On the old website there. Okay. I'll try it. Hang on a second. Bear with me. I'll choose that there. It's cheaper anyway, so it's even better. Can you find it with supplies you'll need? It's already in the apartment. Hang on. Oh, now how do I get rid of this? Because I've got a pop up. How do I get rid of that? It's got a big pop up. It's in the way. I don't know. There's no way to close it. Okay. I think hang on. Alright. No. I'm in the old website now. You told me to go back to the old one, didn't you? $25 a month, and I've got less speed. Wow. So hang on. Let me under understand. What's a DID? So you're telling me it's either $10 or or $24.95 or is it both of them? You're alright. I'm on the old website. Explore work page. Okay. Explore twelve months connection fee, six months. I need to close this and go back into it because I've got a I've got a pop up. And I I've got to get rid of it. So hang on a second. So retailers and your Airtel. Yes. Okay. This is a website. Oh my god. How do I get into that? I can't get rid of the pop up. I'm gonna ah, got it. Got it. Got it. Got it. Worked it out. Okay. So now let's go. 7 Ross Court. Window oh, not Window replacement. It's very expensive compared to compared to NBN providers. Yeah. I I understand what you're telling me, but it's still a rip off compared to NBN. Direct with retailers like iINet, Aussie, you choose it. It's so we're just checking. It's not coming up. But anyway, let's just try one. So we select this one. All work phones. Okay. So there's a PAYG plan that's $10 plus you pay. National calls, 9¢ a minute. Mobile number, 7¢ a minute. And it says voice mail to email. And then there's unlimited. So does the unlimited plan include voice mail to email or not? Yeah. Yeah. Yeah. But but do you have a voice mail service to email on the unlimited plan? It's two plans. 10 dollars a month, and it says on your voice mail to email. Or this 20 $4.95 a month, it doesn't but it doesn't say if there's voice mail to email. What what did you say? So did the but is it included or isn't it? Sure. Mhmm. Sure. Wow. I did. Yes. No worries. Yeah. That's fine. So just by the way, I downloaded the information, the critical information summary for the phone plan. And at at the front end, it says it's $26, but the information sheet says it's $40. So so I think there's a few things not quite right. But I need I need to be able to avail myself of phone messages to email. It's available on the basic plan, but it doesn't look like it's available on the unlimited plan. You cut out anyone? It is or it isn't included? Well, I I need you to come back here because I'm not very impressed. It's very unprofessional that what information on your site is different and and the critical information she says is $40 and it doesn't include it. And, you know, you're telling me, yes, it does include it. Is there a setup fee for the VoIP? Is there a setup fee? So there's no additional fee? Mhmm. Are you still there? Yeah. I can hear you, but you didn't answer me. I said so I wanna know because I can't I can't order this online because it's putting it's it's hitting me with a let me just see. Selected. It's hitting me with a oh, yeah. Okay. It's hitting me sorry. I'm on the wrong one. Gigafy. Okay. If I select this one, let's just go. Oh, I see. No contract. It's $45. 12. Okay. So you wanna hit me up a $20 connection fee and a six month discount for 15% discount for twelve months and connection fee zero six months 15% for two year contract. No. I'm not okay. And oh, 25 connection fee zero. Signify but it says it says the price of the VoIP is 0. Is that right? So this this your your website's all over the place. Yeah. I selected 20 four ninety five. And then down the bottom, it says 24 contract. Connection fee is zero. Six months, 15% discount. First month free. First month free. So so zero for the first month, and then you charge me let me just say six months. Twenty four months connection fee. No. There's something wrong with the pricing. Definitely. Let me see what happens. I don't know. Well, okay. Let's just see. Unlimited calls. Can you can you just email me with the information? I'm interested in either the $2.50 or the 100 plan. I wanna know the price including the VoIP, and I need you to confirm in writing that it will include the messages to email, the the missed phone calls on the VoIP to email. Of course. It's ben@infinitefinancial,iforindigo,nforNelly,fforFrederick,iforNelly,n as I sorry. Infinite, I n f I n I t e, Financial, f I n a n c I a l, dot com dot a u. Did you get it, or do you need me to spell it? Because it's a mouthful and I get mixed up. Mhmm. Yeah. That's me. You'll get me there. So I want 100 or the $2.50 plan with the VoIP, and I need to be able to to when I don't answer the phone, so I I assume if it doesn't answer, it'll go to some sort of message online, and then the that will email me the missed call. Is that correct? Are you sure? It's very important that I have that service. 100 over what? Yeah. You don't know. And the two fifty do you have a two fifty as well? Yeah. Okay. If you can it's just I'm now very reserved because your Internet is inconsistent with what you're telling me. It's not very businesslike. I have a small home business. That's why I need that level of service. And you come back to me. I'm not a I'm not a big fan of plans. You know? I'd I'd I hate that you're locked in, but come back to me, please. Okay? Yep. Yep. Yep. 12 and 24. Yes. No. I'm not I'm not I probably won't sign for two years. No way. Twelve months probably maximum. This is really sweetened the deal for me. I wanna know any setup costs, and I wanna know what the VoIP includes. Unlimited what? Yeah. Yeah. I think I think I do that. Yes. Sure. Sure. And if we have any disputes, we have access to the ombudsman. Yes? Yeah. Okay. That's fine. You'll send me the information across. Thank you so much for your help today. Thank you. 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name is Ben. Yeah. Not too bad. Thank you. Okay.\n\nI'm moving into a building that's got Gigafide, and you you're listed here as one of the retailers. Okay. Can you please give me an idea of cost? I I need to I'm I'm currently living in a I'm I'm currently on a NBN plan at another address, and I currently subscribe at a 100. I'm looking for what speed you can give me at my new address.\n\nSo my new address is Unit 4201 Number 7 4201 Number 7 Ross Court, Cleveland, Queensland 4201. Mhmm. Mhmm. Sure. It it cut it comes up pardon?\n\nHow does oh, you're not too bad. Not too bad. I put the address in, and and I've got a result on your website. So hopefully Well, I'm looking at the I'm looking the the fastest you can give me is 02:50, isn't it? I'm going to is it atil.neta.au or atil.au?\n\nIt's it's telling me it loaded. So airtel.au. Okay. Airtel dot oops. A u.\n\nOkay. Okay. Let's have a look. Oh, with the little girl. Yeah?\n\nSo so what do I look oh, I see what's available. Your address. Okay. I'm just gonna put see what happens because it was it didn't come up the first time. Cleveland.\n\nI'm not sure how you want me to type in. Let me check. Yeah. No. No.\n\nI've done that, but now I'm searching for the address. So what address how do you how do you put it in? Some places put 4201 Slash 7. Some people put Unit 4201 Comma 7. Yeah.\n\nYeah. Yeah. Yeah. Yeah. But now it's asking me to see what's available at your address.\n\nYeah. Yeah. I am. Yep. Yep.\n\nYep. Yep. Oh, networks. Gigafy. Yep.\n\nOkay. Oh, your website's very slow. Oh, that's better. Okay. Yep.\n\nOh, do I get a bonus? Is there a prize? Oh, alright. So now yeah. So what address do I put?\n\nBecause I I gotta go Australia's trusted trusted oh, I see what we got. 100 oh, they have don't you give $2.50? Hang on. $2.50. Oh, it's very expensive.\n\nThat's very expensive. You know, I pay right now for 1,100. I pay a $100 and that includes my VoIP. That's very expensive. Your your plans on your website are bigger than the ones on the Gigafy one.\n\nWhy is that? Because it told me for two fifty, two fifty, it was only $93.45 for six months and $109.95. And on your page, you know, it's telling one fifteen. We got one fifteen. How long is the 10% off good for?\n\n15% for twelve months. Okay. What if I want VoIP? Okay. It's not giving me an option to put VoIP.\n\nMhmm. Yep. I did. But there's not there was no option to get VoIP. Hang on.\n\nHang on a second. Just bear with me. Just hang on a second. It's very expensive compared to I've got NBN. And why are you charging me for a router?\n\nI know. It's it's telling me a router. A $151. I think there's a problem with your site. I'm not happy because when I when I put okay.\n\nSo I've got networks, gigify. Now it says I didn't put should I put the address first? It's not asking me about VoIP. And how much does it end of the price? Wow.\n\nYou know that I pay a $100, and it includes my VoIP unlimited. That's that's a rip off. And and so okay. So but I go on. More another network.\n\nNot at that address. I'm within being in Winduru with IINet. Yep. Sure. On the old website there.\n\nOkay. I'll try it. Hang on a second. Bear with me. I'll choose that there.\n\nIt's cheaper anyway, so it's even better. Can you find it with supplies you'll need? It's already in the apartment. Hang on. Oh, now how do I get rid of this?\n\nBecause I've got a pop up. How do I get rid of that? It's got a big pop up. It's in the way. I don't know.\n\nThere's no way to close it. Okay. I think hang on. Alright. No.\n\nI'm in the old website now. You told me to go back to the old one, didn't you? $25 a month, and I've got less speed. Wow. So hang on.\n\nLet me under understand. What's a DID? So you're telling me it's either $10 or or $24.95 or is it both of them? You're alright. I'm on the old website.\n\nExplore work page. Okay. Explore twelve months connection fee, six months. I need to close this and go back into it because I've got a I've got a pop up. And I I've got to get rid of it.\n\nSo hang on a second. So retailers and your Airtel. Yes. Okay. This is a website.\n\nOh my god. How do I get into that? I can't get rid of the pop up. I'm gonna ah, got it. Got it.\n\nGot it. Got it. Worked it out. Okay. So now let's go.\n\n7 Ross Court. Window oh, not Window replacement. It's very expensive compared to compared to NBN providers. Yeah. I I understand what you're telling me, but it's still a rip off compared to NBN.\n\nDirect with retailers like iINet, Aussie, you choose it. It's so we're just checking. It's not coming up. But anyway, let's just try one. So we select this one.\n\nAll work phones. Okay. So there's a PAYG plan that's $10 plus you pay. National calls, 9¢ a minute. Mobile number, 7¢ a minute.\n\nAnd it says voice mail to email. And then there's unlimited. So does the unlimited plan include voice mail to email or not? Yeah. Yeah.\n\nYeah. But but do you have a voice mail service to email on the unlimited plan? It's two plans. 10 dollars a month, and it says on your voice mail to email. Or this 20 $4.95 a month, it doesn't but it doesn't say if there's voice mail to email.\n\nWhat what did you say? So did the but is it included or isn't it? Sure. Mhmm. Sure.\n\nWow. I did. Yes. No worries. Yeah.\n\nThat's fine. So just by the way, I downloaded the information, the critical information summary for the phone plan. And at at the front end, it says it's $26, but the information sheet says it's $40. So so I think there's a few things not quite right. But I need I need to be able to avail myself of phone messages to email.\n\nIt's available on the basic plan, but it doesn't look like it's available on the unlimited plan. You cut out anyone? It is or it isn't included? Well, I I need you to come back here because I'm not very impressed. It's very unprofessional that what information on your site is different and and the critical information she says is $40 and it doesn't include it.\n\nAnd, you know, you're telling me, yes, it does include it. Is there a setup fee for the VoIP? Is there a setup fee? So there's no additional fee? Mhmm.\n\nAre you still there? Yeah. I can hear you, but you didn't answer me. I said so I wanna know because I can't I can't order this online because it's putting it's it's hitting me with a let me just see. Selected.\n\nIt's hitting me with a oh, yeah. Okay. It's hitting me sorry. I'm on the wrong one. Gigafy.\n\nOkay. If I select this one, let's just go. Oh, I see. No contract. It's $45.\n\n12. Okay. So you wanna hit me up a $20 connection fee and a six month discount for 15% discount for twelve months and connection fee zero six months 15% for two year contract. No. I'm not okay.\n\nAnd oh, 25 connection fee zero. Signify but it says it says the price of the VoIP is 0. Is that right? So this this your your website's all over the place. Yeah.\n\nI selected 20 four ninety five. And then down the bottom, it says 24 contract. Connection fee is zero. Six months, 15% discount. First month free.\n\nFirst month free. So so zero for the first month, and then you charge me let me just say six months. Twenty four months connection fee. No. There's something wrong with the pricing.\n\nDefinitely. Let me see what happens. I don't know. Well, okay. Let's just see.\n\nUnlimited calls. Can you can you just email me with the information? I'm interested in either the $2.50 or the 100 plan. I wanna know the price including the VoIP, and I need you to confirm in writing that it will include the messages to email, the the missed phone calls on the VoIP to email. Of course.\n\nIt's ben@infinitefinancial,iforindigo,nforNelly,fforFrederick,iforNelly,n as I sorry. Infinite, I n f I n I t e, Financial, f I n a n c I a l, dot com dot a u. Did you get it, or do you need me to spell it? Because it's a mouthful and I get mixed up. Mhmm.\n\nYeah. That's me. You'll get me there. So I want 100 or the $2.50 plan with the VoIP, and I need to be able to to when I don't answer the phone, so I I assume if it doesn't answer, it'll go to some sort of message online, and then the that will email me the missed call. Is that correct?\n\nAre you sure? It's very important that I have that service. 100 over what? Yeah. You don't know.\n\nAnd the two fifty do you have a two fifty as well? Yeah. Okay. If you can it's just I'm now very reserved because your Internet is inconsistent with what you're telling me. It's not very businesslike.\n\nI have a small home business. That's why I need that level of service. And you come back to me. I'm not a I'm not a big fan of plans. You know?\n\nI'd I'd I hate that you're locked in, but come back to me, please. Okay? Yep. Yep. Yep.\n\n12 and 24. Yes. No. I'm not I'm not I probably won't sign for two years. No way.\n\nTwelve months probably maximum. This is really sweetened the deal for me. I wanna know any setup costs, and I wanna know what the VoIP includes. Unlimited what? Yeah.\n\nYeah. I think I think I do that. Yes. Sure. Sure.\n\nAnd if we have any disputes, we have access to the ombudsman. Yes? Yeah. Okay. That's fine.\n\nYou'll send me the information across. Thank you so much for your help today. Thank you. Bye bye now.","paragraphs":[{"sentences":[{"text":"Your name is Ben.","start":6.0,"end":7.14,"sentiment":"neutral","sentiment_score":0.08363504335284233},{"text":"Yeah.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.2239370495080948},{"text":"Not too bad.","start":10.88,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.2866901655991872},{"text":"Thank you.","start":11.5199995,"end":12.259999,"sentiment":"positive","sentiment_score":0.6579989790916443},{"text":"Okay.","start":17.154999,"end":17.395,"sentiment":"neutral","sentiment_score":0.09110082685947418}],"sentiment":"neutral","sentiment_score":0.2568769549781626,"num_words":11,"start":6.0,"end":17.395},{"sentences":[{"text":"I'm moving into a building that's got Gigafide, and you you're listed here as one of the retailers.","start":17.395,"end":25.015,"sentiment":"neutral","sentiment_score":0.07755208988156584},{"text":"Okay.","start":28.45,"end":28.85,"sentiment":"neutral","sentiment_score":0.02802290767431259},{"text":"Can you please give me an idea of cost?","start":28.85,"end":33.01,"sentiment":"neutral","sentiment_score":0.02005349886086252},{"text":"I I need to I'm I'm currently living in a I'm I'm currently on a NBN plan at another address, and I currently subscribe at a 100.","start":33.01,"end":48.175,"sentiment":"neutral","sentiment_score":0.004546263910554073},{"text":"I'm looking for what speed you can give me at my new address.","start":49.195,"end":53.295,"sentiment":"neutral","sentiment_score":0.044929953721853405}],"sentiment":"neutral","sentiment_score":0.03398941969498992,"num_words":68,"start":17.395,"end":53.295},{"sentences":[{"text":"So my new address is Unit 4201 Number 7 4201 Number 7 Ross Court, Cleveland, Queensland 4201.","start":53.95,"end":74.195,"sentiment":"neutral","sentiment_score":0.025795942939379635},{"text":"Mhmm.","start":82.95,"end":83.45,"sentiment":"neutral","sentiment_score":0.06316368281841278},{"text":"Mhmm.","start":90.8925,"end":91.3925,"sentiment":"neutral","sentiment_score":0.2230832725763321},{"text":"Sure.","start":102.835,"end":103.335,"sentiment":"neutral","sentiment_score":0.18550124764442444},{"text":"It it cut it comes up pardon?","start":105.315,"end":107.655,"sentiment":"neutral","sentiment_score":0.1095122250595263}],"sentiment":"neutral","sentiment_score":0.062106104015752124,"num_words":27,"start":53.95,"end":107.655},{"sentences":[{"text":"How does oh, you're not too bad.","start":109.075,"end":113.25,"sentiment":"neutral","sentiment_score":-0.00646163835855467},{"text":"Not too bad.","start":114.21,"end":114.85,"sentiment":"neutral","sentiment_score":0.0973078782359759},{"text":"I put the address in, and and I've got a result on your website.","start":114.85,"end":119.65,"sentiment":"neutral","sentiment_score":0.08238303874220167},{"text":"So hopefully Well, I'm looking at the I'm looking the the fastest you can give me is 02:50, isn't it?","start":119.65,"end":172.06,"sentiment":"neutral","sentiment_score":-0.00582188293337822},{"text":"I'm going to is it atil.neta.au or atil.au?","start":204.35,"end":209.205,"sentiment":"neutral","sentiment_score":-0.010848505480680615}],"sentiment":"neutral","sentiment_score":0.02301594242453575,"num_words":52,"start":109.075,"end":209.205},{"sentences":[{"text":"It's it's telling me it loaded.","start":211.205,"end":214.965,"sentiment":"neutral","sentiment_score":-0.10344175373514493},{"text":"So airtel.au.","start":214.965,"end":216.325,"sentiment":"neutral","sentiment_score":-0.013817389495670797},{"text":"Okay.","start":216.325,"end":216.825,"sentiment":"neutral","sentiment_score":0.0362926572561264},{"text":"Airtel dot oops.","start":217.045,"end":219.385,"sentiment":"neutral","sentiment_score":0.012589974018434683},{"text":"A u.","start":219.525,"end":220.185,"sentiment":"neutral","sentiment_score":0.012727753259241581}],"sentiment":"neutral","sentiment_score":-0.039197658255164115,"num_words":14,"start":211.205,"end":220.185},{"sentences":[{"text":"Okay.","start":221.605,"end":222.105,"sentiment":"neutral","sentiment_score":0.09592410176992416},{"text":"Okay.","start":226.9,"end":227.37999,"sentiment":"neutral","sentiment_score":0.13338825106620789},{"text":"Let's have a look.","start":227.37999,"end":228.43999,"sentiment":"neutral","sentiment_score":0.09044000133872032},{"text":"Oh, with the little girl.","start":230.09999,"end":231.14,"sentiment":"neutral","sentiment_score":0.010837075859308242},{"text":"Yeah?","start":231.14,"end":231.64,"sentiment":"neutral","sentiment_score":0.012313365936279295}],"sentiment":"neutral","sentiment_score":0.054797591951986156,"num_words":12,"start":221.605,"end":231.64},{"sentences":[{"text":"So so what do I look oh, I see what's available.","start":232.01999,"end":234.81999,"sentiment":"neutral","sentiment_score":-0.010965077248825268},{"text":"Your address.","start":234.81999,"end":235.45999,"sentiment":"neutral","sentiment_score":-0.022427719086408615},{"text":"Okay.","start":235.45999,"end":235.95999,"sentiment":"neutral","sentiment_score":-0.015193428844213486},{"text":"I'm just gonna put see what happens because it was it didn't come up the first time.","start":236.9,"end":240.92499,"sentiment":"neutral","sentiment_score":-0.11681788809159223},{"text":"Cleveland.","start":240.92499,"end":241.42499,"sentiment":"neutral","sentiment_score":-0.059737883508205414}],"sentiment":"neutral","sentiment_score":-0.06957208430685569,"num_words":32,"start":232.01999,"end":241.42499},{"sentences":[{"text":"I'm not sure how you want me to type in.","start":243.485,"end":245.58499,"sentiment":"neutral","sentiment_score":-0.24182462692260742},{"text":"Let me check.","start":246.20499,"end":247.105,"sentiment":"neutral","sentiment_score":-0.07564029345909755},{"text":"Yeah.","start":259.91,"end":260.23,"sentiment":"neutral","sentiment_score":-0.03031514771282673},{"text":"No.","start":260.23,"end":260.39,"sentiment":"neutral","sentiment_score":-0.12911084294319153},{"text":"No.","start":260.39,"end":260.55,"sentiment":"neutral","sentiment_score":-0.1639459729194641}],"sentiment":"neutral","sentiment_score":-0.18553369457367808,"num_words":16,"start":243.485,"end":260.55},{"sentences":[{"text":"I've done that, but now I'm searching for the address.","start":260.55,"end":262.73,"sentiment":"neutral","sentiment_score":-0.1327765092253685},{"text":"So what address how do you how do you put it in?","start":263.75,"end":266.39,"sentiment":"neutral","sentiment_score":-0.03402416268363595},{"text":"Some places put 4201 Slash 7.","start":266.39,"end":269.035,"sentiment":"neutral","sentiment_score":-0.011952675102899471},{"text":"Some people put Unit 4201 Comma 7.","start":269.575,"end":275.115,"sentiment":"neutral","sentiment_score":-0.00012623731579099382},{"text":"Yeah.","start":285.16998,"end":285.40997,"sentiment":"neutral","sentiment_score":0.028919201344251633}],"sentiment":"neutral","sentiment_score":-0.04943709874836107,"num_words":36,"start":260.55,"end":285.40997},{"sentences":[{"text":"Yeah.","start":285.40997,"end":285.56998,"sentiment":"neutral","sentiment_score":0.02094694972038269},{"text":"Yeah.","start":285.56998,"end":285.72998,"sentiment":"neutral","sentiment_score":0.01694827526807785},{"text":"Yeah.","start":285.72998,"end":286.05,"sentiment":"neutral","sentiment_score":0.013239488936960695},{"text":"Yeah.","start":286.05,"end":286.21,"sentiment":"neutral","sentiment_score":-0.0009039435535669328},{"text":"But now it's asking me to see what's available at your address.","start":286.21,"end":289.18997,"sentiment":"neutral","sentiment_score":-0.05631104794641336}],"sentiment":"neutral","sentiment_score":-0.039093862811569124,"num_words":16,"start":285.40997,"end":289.18997},{"sentences":[{"text":"Yeah.","start":296.58502,"end":296.825,"sentiment":"neutral","sentiment_score":-0.0032878853380680084},{"text":"Yeah.","start":296.825,"end":297.30502,"sentiment":"neutral","sentiment_score":0.0033535808324813843},{"text":"I am.","start":297.30502,"end":297.86502,"sentiment":"neutral","sentiment_score":-0.0030218493193387985},{"text":"Yep.","start":297.86502,"end":298.185,"sentiment":"neutral","sentiment_score":0.02893203496932983},{"text":"Yep.","start":298.185,"end":298.42502,"sentiment":"neutral","sentiment_score":0.04447571560740471}],"sentiment":"neutral","sentiment_score":0.011238291238745054,"num_words":6,"start":296.58502,"end":298.42502},{"sentences":[{"text":"Yep.","start":298.42502,"end":298.825,"sentiment":"neutral","sentiment_score":0.05231788754463196},{"text":"Yep.","start":298.825,"end":299.325,"sentiment":"neutral","sentiment_score":0.04642374441027641},{"text":"Oh, networks.","start":309.81,"end":310.38998,"sentiment":"neutral","sentiment_score":0.010016205720603466},{"text":"Gigafy.","start":311.00998,"end":311.50998,"sentiment":"neutral","sentiment_score":0.03295372799038887},{"text":"Yep.","start":311.72998,"end":311.88998,"sentiment":"neutral","sentiment_score":0.07614240795373917}],"sentiment":"neutral","sentiment_score":0.03797836322337389,"num_words":6,"start":298.42502,"end":311.88998},{"sentences":[{"text":"Okay.","start":311.88998,"end":312.38998,"sentiment":"neutral","sentiment_score":0.06641154736280441},{"text":"Oh, your website's very slow.","start":317.33,"end":319.03,"sentiment":"negative","sentiment_score":-0.6612802386283875},{"text":"Oh, that's better.","start":319.49,"end":320.28998,"sentiment":"neutral","sentiment_score":-0.24756826957066855},{"text":"Okay.","start":320.28998,"end":320.78998,"sentiment":"neutral","sentiment_score":0.06484583765268326},{"text":"Yep.","start":321.13498,"end":321.63498,"sentiment":"neutral","sentiment_score":0.18374501168727875}],"sentiment":"negative","sentiment_score":-0.3394639641046524,"num_words":11,"start":311.88998,"end":321.63498},{"sentences":[{"text":"Oh, do I get a bonus?","start":329.455,"end":331.055,"sentiment":"neutral","sentiment_score":0.1768286613126596},{"text":"Is there a prize?","start":331.055,"end":332.115,"sentiment":"neutral","sentiment_score":0.07754997164011002},{"text":"Oh, alright.","start":346.925,"end":357.165,"sentiment":"neutral","sentiment_score":0.2673294134438038},{"text":"So now yeah.","start":357.165,"end":357.965,"sentiment":"neutral","sentiment_score":0.03333855917056402},{"text":"So what address do I 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expensive.","start":370.34998,"end":371.56998,"sentiment":"negative","sentiment_score":-0.5323768556118011}],"sentiment":"neutral","sentiment_score":-0.08275609791021922,"num_words":29,"start":359.165,"end":371.56998},{"sentences":[{"text":"That's very expensive.","start":374.75,"end":375.72998,"sentiment":"negative","sentiment_score":-0.5037398735682169},{"text":"You know, I pay right now for 1,100.","start":375.78998,"end":379.595,"sentiment":"neutral","sentiment_score":-0.16083614341914654},{"text":"I pay a $100 and that includes my VoIP.","start":380.215,"end":383.675,"sentiment":"neutral","sentiment_score":-0.13289761377705467},{"text":"That's very expensive.","start":384.535,"end":385.755,"sentiment":"negative","sentiment_score":-0.4066115419069926},{"text":"Your your plans on your website are bigger than the ones on the Gigafy one.","start":415.41998,"end":420.37997,"sentiment":"neutral","sentiment_score":-0.018538252807532747}],"sentiment":"neutral","sentiment_score":-0.14452357131277063,"num_words":38,"start":374.75,"end":420.37997},{"sentences":[{"text":"Why is that?","start":420.37997,"end":421.28,"sentiment":"neutral","sentiment_score":-0.018223198130726814},{"text":"Because it told me for two fifty, two fifty, it was only $93.45 for six months and $109.95.","start":422.53998,"end":429.03998,"sentiment":"neutral","sentiment_score":0.01122269458654854},{"text":"And on your page, you know, it's telling one fifteen.","start":429.20502,"end":431.625,"sentiment":"neutral","sentiment_score":0.0016153266187757254},{"text":"We got one fifteen.","start":443.22998,"end":444.50998,"sentiment":"neutral","sentiment_score":0.0230213045142591},{"text":"How long is the 10% off good for?","start":444.50998,"end":446.53,"sentiment":"neutral","sentiment_score":0.02694601542316377}],"sentiment":"neutral","sentiment_score":0.010956872460367374,"num_words":43,"start":420.37997,"end":446.53},{"sentences":[{"text":"15% for twelve months.","start":460.005,"end":462.42502,"sentiment":"neutral","sentiment_score":0.016518276650458574},{"text":"Okay.","start":476.7,"end":477.18,"sentiment":"neutral","sentiment_score":0.03067965805530548},{"text":"What if I want VoIP?","start":477.18,"end":478.64,"sentiment":"neutral","sentiment_score":0.023286214098334312},{"text":"Okay.","start":489.195,"end":489.695,"sentiment":"neutral","sentiment_score":0.00012678280472755432},{"text":"It's not giving me an option to put VoIP.","start":508.28,"end":510.585,"sentiment":"neutral","sentiment_score":-0.2876979443762038}],"sentiment":"neutral","sentiment_score":-0.11879854407161475,"num_words":20,"start":460.005,"end":510.585},{"sentences":[{"text":"Mhmm.","start":524.425,"end":524.825,"sentiment":"neutral","sentiment_score":-0.05757081136107445},{"text":"Yep.","start":524.825,"end":525.325,"sentiment":"neutral","sentiment_score":-0.008364295586943626},{"text":"I did.","start":525.625,"end":526.205,"sentiment":"neutral","sentiment_score":-0.01443545427173376},{"text":"But there's not there was no option to get VoIP.","start":527.1,"end":529.52,"sentiment":"neutral","sentiment_score":-0.165023722499609},{"text":"Hang on.","start":534.78,"end":535.26,"sentiment":"neutral","sentiment_score":-0.062040578573942184}],"sentiment":"neutral","sentiment_score":-0.11682027485221624,"num_words":16,"start":524.425,"end":535.26},{"sentences":[{"text":"Hang on a second.","start":535.26,"end":536.06,"sentiment":"neutral","sentiment_score":-0.03408861951902509},{"text":"Just bear with me.","start":536.06,"end":536.7,"sentiment":"neutral","sentiment_score":-0.018349960912019014},{"text":"Just hang on a second.","start":536.7,"end":537.76,"sentiment":"neutral","sentiment_score":-0.013648654893040657},{"text":"It's very expensive compared to I've got NBN.","start":543.115,"end":545.615,"sentiment":"negative","sentiment_score":-0.5741275921463966},{"text":"And why are you charging me for a router?","start":546.075,"end":550.10504,"sentiment":"neutral","sentiment_score":-0.22065038979053497}],"sentiment":"neutral","sentiment_score":-0.22856239471584558,"num_words":30,"start":535.26,"end":550.10504},{"sentences":[{"text":"I know.","start":558.43,"end":559.07,"sentiment":"neutral","sentiment_score":-0.10818823426961899},{"text":"It's it's telling me a router.","start":559.07,"end":560.69,"sentiment":"neutral","sentiment_score":-0.0793958796809117},{"text":"A $151.","start":562.35004,"end":564.13,"sentiment":"neutral","sentiment_score":-0.0331216873601079},{"text":"I think there's a problem with your site.","start":567.15,"end":568.935,"sentiment":"neutral","sentiment_score":-0.09460477530956268},{"text":"I'm not happy because when I when I put okay.","start":600.785,"end":603.665,"sentiment":"negative","sentiment_score":-0.41906930804252623}],"sentiment":"neutral","sentiment_score":-0.2038045144373817,"num_words":28,"start":558.43,"end":603.665},{"sentences":[{"text":"So I've got networks, gigify.","start":603.665,"end":606.725,"sentiment":"neutral","sentiment_score":-0.10321924686431885},{"text":"Now it says I didn't put should I put the address first?","start":611.35,"end":616.33,"sentiment":"neutral","sentiment_score":-0.11760253210862477},{"text":"It's not asking me about VoIP.","start":629.195,"end":631.375,"sentiment":"neutral","sentiment_score":-0.213547483086586},{"text":"And how much does it end of the price?","start":650.02,"end":651.825,"sentiment":"neutral","sentiment_score":0.0061746215344303185},{"text":"Wow.","start":668.99,"end":669.49,"sentiment":"neutral","sentiment_score":-0.06161235272884369}],"sentiment":"neutral","sentiment_score":-0.09741370536556299,"num_words":33,"start":603.665,"end":669.49},{"sentences":[{"text":"You know that I pay a $100, and it includes my VoIP unlimited.","start":670.19,"end":675.41003,"sentiment":"neutral","sentiment_score":-0.08689635046399556},{"text":"That's that's a rip off.","start":676.91003,"end":678.435,"sentiment":"negative","sentiment_score":-0.8506522059440613},{"text":"And and so okay.","start":686.115,"end":687.15497,"sentiment":"neutral","sentiment_score":-0.04137604497373104},{"text":"So but I go on.","start":687.15497,"end":689.65497,"sentiment":"neutral","sentiment_score":-0.021322593465447424},{"text":"More another network.","start":700.29,"end":701.35,"sentiment":"neutral","sentiment_score":-0.01798020489513874}],"sentiment":"neutral","sentiment_score":-0.1902990449219942,"num_words":30,"start":670.19,"end":701.35},{"sentences":[{"text":"Not at that address.","start":706.255,"end":707.23505,"sentiment":"neutral","sentiment_score":-0.06508891377598047},{"text":"I'm within being in Winduru with IINet.","start":707.29504,"end":710.03503,"sentiment":"neutral","sentiment_score":-0.028805021861834184},{"text":"Yep.","start":714.575,"end":715.075,"sentiment":"neutral","sentiment_score":0.015446039848029612},{"text":"Sure.","start":724.41,"end":724.91,"sentiment":"neutral","sentiment_score":-0.0069266087375581264},{"text":"On the old website there.","start":727.52997,"end":729.14996,"sentiment":"neutral","sentiment_score":-0.019202230125665666}],"sentiment":"neutral","sentiment_score":-0.030526807091923222,"num_words":18,"start":706.255,"end":729.14996},{"sentences":[{"text":"Okay.","start":730.88995,"end":731.29,"sentiment":"neutral","sentiment_score":0.02931837178766727},{"text":"I'll try it.","start":731.29,"end":731.895,"sentiment":"neutral","sentiment_score":0.033451261619726815},{"text":"Hang on a second.","start":742.455,"end":743.335,"sentiment":"neutral","sentiment_score":-0.005871922709047794},{"text":"Bear with me.","start":743.335,"end":744.315,"sentiment":"neutral","sentiment_score":0.01859547570347786},{"text":"I'll choose that there.","start":745.02997,"end":745.99,"sentiment":"neutral","sentiment_score":0.0703587457537651}],"sentiment":"neutral","sentiment_score":0.029560391729076704,"num_words":15,"start":730.88995,"end":745.99},{"sentences":[{"text":"It's cheaper anyway, so it's even better.","start":745.99,"end":748.17,"sentiment":"neutral","sentiment_score":0.11479080042668752},{"text":"Can you find it with supplies you'll need?","start":749.67,"end":751.75,"sentiment":"neutral","sentiment_score":0.023108615074306726},{"text":"It's already in the apartment.","start":751.75,"end":753.05,"sentiment":"neutral","sentiment_score":-0.07377740889787673},{"text":"Hang on.","start":754.79,"end":755.43,"sentiment":"neutral","sentiment_score":-0.05328100547194481},{"text":"Oh, now how do I get rid of this?","start":755.43,"end":756.975,"sentiment":"neutral","sentiment_score":-0.0967057736383544}],"sentiment":"neutral","sentiment_score":-0.011528919180554728,"num_words":31,"start":745.99,"end":756.975},{"sentences":[{"text":"Because I've got a pop up.","start":757.375,"end":758.415,"sentiment":"neutral","sentiment_score":-0.1518269677956899},{"text":"How do I get rid of that?","start":758.415,"end":760.035,"sentiment":"neutral","sentiment_score":-0.13688527047634125},{"text":"It's got a big pop up.","start":763.855,"end":765.13495,"sentiment":"negative","sentiment_score":-0.3458472043275833},{"text":"It's in the way.","start":765.13495,"end":766.035,"sentiment":"neutral","sentiment_score":-0.32987378537654877},{"text":"I don't know.","start":767.69495,"end":768.255,"sentiment":"neutral","sentiment_score":-0.31078781684239704}],"sentiment":"neutral","sentiment_score":-0.2383115583887467,"num_words":26,"start":757.375,"end":768.255},{"sentences":[{"text":"There's no way to close it.","start":768.255,"end":769.855,"sentiment":"negative","sentiment_score":-0.3587857534488042},{"text":"Okay.","start":769.855,"end":770.055,"sentiment":"neutral","sentiment_score":-0.05946131050586701},{"text":"I think hang on.","start":770.055,"end":771.315,"sentiment":"neutral","sentiment_score":-0.047359589487314224},{"text":"Alright.","start":772.255,"end":772.755,"sentiment":"neutral","sentiment_score":0.005481678526848555},{"text":"No.","start":778.71,"end":778.95,"sentiment":"neutral","sentiment_score":-0.1488034725189209}],"sentiment":"neutral","sentiment_score":-0.19576430639538628,"num_words":13,"start":768.255,"end":778.95},{"sentences":[{"text":"I'm in the old website now.","start":778.95,"end":780.63,"sentiment":"neutral","sentiment_score":-0.13953780879577002},{"text":"You told me to go back to the old one, didn't you?","start":780.63,"end":783.05,"sentiment":"neutral","sentiment_score":-0.10487908062835534},{"text":"$25 a month, and I've got less speed.","start":788.875,"end":791.77496,"sentiment":"neutral","sentiment_score":-0.12188196834176779},{"text":"Wow.","start":791.995,"end":792.495,"sentiment":"neutral","sentiment_score":-0.039544641971588135},{"text":"So hang on.","start":793.27496,"end":793.83496,"sentiment":"neutral","sentiment_score":-0.02932876410583655}],"sentiment":"neutral","sentiment_score":-0.10661208337793747,"num_words":30,"start":778.95,"end":793.83496},{"sentences":[{"text":"Let me under understand.","start":793.83496,"end":794.975,"sentiment":"neutral","sentiment_score":-0.006736683892086148},{"text":"What's a DID?","start":795.755,"end":796.975,"sentiment":"neutral","sentiment_score":-0.008243178172657887},{"text":"So you're telling me it's either $10 or or $24.95 or is it both of them?","start":808.5,"end":813.96,"sentiment":"neutral","sentiment_score":-0.030229548690840602},{"text":"You're alright.","start":821.065,"end":821.96497,"sentiment":"neutral","sentiment_score":-0.16477753221988678},{"text":"I'm on the old website.","start":823.14496,"end":824.845,"sentiment":"neutral","sentiment_score":-0.1220348596572876}],"sentiment":"neutral","sentiment_score":-0.04916928039553265,"num_words":30,"start":793.83496,"end":824.845},{"sentences":[{"text":"Explore work page.","start":826.505,"end":827.96497,"sentiment":"neutral","sentiment_score":0.012688715942203999},{"text":"Okay.","start":828.02496,"end":828.52496,"sentiment":"neutral","sentiment_score":0.002444453537464142},{"text":"Explore twelve months connection fee, six months.","start":828.58496,"end":833.40497,"sentiment":"neutral","sentiment_score":-0.005798226754580226},{"text":"I need to close this and go back into it because I've got a I've got a pop up.","start":836.0,"end":840.98004,"sentiment":"neutral","sentiment_score":-0.2958884741130628},{"text":"And I I've got to get rid of it.","start":842.16003,"end":844.18,"sentiment":"negative","sentiment_score":-0.38038120998276603}],"sentiment":"neutral","sentiment_score":-0.23193304830541214,"num_words":39,"start":826.505,"end":844.18},{"sentences":[{"text":"So hang on a second.","start":844.32,"end":845.38,"sentiment":"neutral","sentiment_score":-0.13945209085941315},{"text":"So retailers and your Airtel.","start":846.48004,"end":850.655,"sentiment":"neutral","sentiment_score":0.028625771403312683},{"text":"Yes.","start":850.655,"end":851.055,"sentiment":"neutral","sentiment_score":0.035523947328329086},{"text":"Okay.","start":851.055,"end":851.295,"sentiment":"neutral","sentiment_score":0.028030378744006157},{"text":"This is a website.","start":851.295,"end":852.115,"sentiment":"neutral","sentiment_score":0.010557746747508645}],"sentiment":"neutral","sentiment_score":-0.02802164276363328,"num_words":16,"start":844.32,"end":852.115},{"sentences":[{"text":"Oh my god.","start":862.815,"end":863.775,"sentiment":"neutral","sentiment_score":-0.13257340093453726},{"text":"How do I get into that?","start":863.775,"end":866.73,"sentiment":"neutral","sentiment_score":-0.07161122622589271},{"text":"I can't get rid of the pop up.","start":866.73,"end":868.09,"sentiment":"negative","sentiment_score":-0.43209242820739746},{"text":"I'm gonna ah, got it.","start":868.09,"end":869.45,"sentiment":"neutral","sentiment_score":-0.1969609797000885},{"text":"Got it.","start":869.45,"end":869.73,"sentiment":"neutral","sentiment_score":0.03553191386163235}],"sentiment":"neutral","sentiment_score":-0.2165778356914719,"num_words":24,"start":862.815,"end":869.73},{"sentences":[{"text":"Got it.","start":869.73,"end":870.09,"sentiment":"neutral","sentiment_score":0.087753064930439},{"text":"Got it.","start":870.09,"end":870.33,"sentiment":"neutral","sentiment_score":0.1386188119649887},{"text":"Worked it out.","start":870.33,"end":871.21,"sentiment":"neutral","sentiment_score":0.10173531621694565},{"text":"Okay.","start":871.21,"end":871.71,"sentiment":"neutral","sentiment_score":0.06419667601585388},{"text":"So now let's go.","start":872.57,"end":874.11,"sentiment":"neutral","sentiment_score":0.03724364237859845}],"sentiment":"neutral","sentiment_score":0.08092674566432834,"num_words":12,"start":869.73,"end":874.11},{"sentences":[{"text":"7 Ross Court.","start":875.77,"end":879.23,"sentiment":"neutral","sentiment_score":0.012180871951083342},{"text":"Window oh, not Window replacement.","start":882.265,"end":884.525,"sentiment":"neutral","sentiment_score":-0.10440835505723953},{"text":"It's very expensive compared to compared to NBN providers.","start":888.265,"end":895.325,"sentiment":"negative","sentiment_score":-0.4361225532160865},{"text":"Yeah.","start":921.33,"end":921.57,"sentiment":"neutral","sentiment_score":-0.1811794936656952},{"text":"I I understand what you're telling me, but it's still a rip off compared to NBN.","start":921.57,"end":925.11005,"sentiment":"negative","sentiment_score":-0.45108554139733315}],"sentiment":"negative","sentiment_score":-0.34732794983531623,"num_words":34,"start":875.77,"end":925.11005},{"sentences":[{"text":"Direct with retailers like iINet, Aussie, you choose it.","start":926.05005,"end":930.85004,"sentiment":"neutral","sentiment_score":-0.1512136467629009},{"text":"It's so we're just checking.","start":930.85004,"end":934.29004,"sentiment":"neutral","sentiment_score":-0.1779732882976532},{"text":"It's not coming up.","start":934.29004,"end":935.25,"sentiment":"neutral","sentiment_score":-0.23510757461190224},{"text":"But anyway, let's just try one.","start":935.25,"end":937.205,"sentiment":"neutral","sentiment_score":-0.06959324019650619},{"text":"So we select this one.","start":937.505,"end":938.885,"sentiment":"neutral","sentiment_score":0.026293286681175233}],"sentiment":"neutral","sentiment_score":-0.11990732995086703,"num_words":29,"start":926.05005,"end":938.885},{"sentences":[{"text":"All work phones.","start":943.34503,"end":944.48505,"sentiment":"neutral","sentiment_score":0.03054371476173401},{"text":"Okay.","start":947.745,"end":948.245,"sentiment":"neutral","sentiment_score":0.04908426105976105},{"text":"So there's a PAYG plan that's $10 plus you pay.","start":950.32996,"end":954.91,"sentiment":"neutral","sentiment_score":0.07156651020050049},{"text":"National calls, 9¢ a minute.","start":955.69,"end":958.00995,"sentiment":"neutral","sentiment_score":0.04659200273454189},{"text":"Mobile number, 7¢ a minute.","start":958.00995,"end":960.19,"sentiment":"neutral","sentiment_score":0.03457802953198552}],"sentiment":"neutral","sentiment_score":0.053684574382548984,"num_words":24,"start":943.34503,"end":960.19},{"sentences":[{"text":"And it says voice mail to email.","start":961.385,"end":963.645,"sentiment":"neutral","sentiment_score":0.023083852337939397},{"text":"And then there's unlimited.","start":964.985,"end":966.285,"sentiment":"neutral","sentiment_score":0.03207639418542385},{"text":"So does the unlimited plan include voice mail to email or not?","start":966.505,"end":970.605,"sentiment":"neutral","sentiment_score":0.029534011303136747},{"text":"Yeah.","start":976.89996,"end":977.14,"sentiment":"neutral","sentiment_score":0.04701431468129158},{"text":"Yeah.","start":977.14,"end":977.22,"sentiment":"neutral","sentiment_score":0.04388735070824623}],"sentiment":"neutral","sentiment_score":0.029408093765377997,"num_words":25,"start":961.385,"end":977.22},{"sentences":[{"text":"Yeah.","start":977.22,"end":977.45996,"sentiment":"neutral","sentiment_score":0.03644682094454765},{"text":"But but do you have a voice mail service to email on the unlimited plan?","start":977.45996,"end":983.95996,"sentiment":"neutral","sentiment_score":0.011325026365617911},{"text":"It's two plans.","start":987.54,"end":988.52,"sentiment":"neutral","sentiment_score":-0.002755011742313703},{"text":"10 dollars a month, and it says on your voice mail to email.","start":988.66,"end":993.825,"sentiment":"neutral","sentiment_score":-0.0062983030310043925},{"text":"Or this 20 $4.95 a month, it doesn't but it doesn't say if there's voice mail to email.","start":994.445,"end":1002.75,"sentiment":"neutral","sentiment_score":-0.030924726277589798}],"sentiment":"neutral","sentiment_score":-0.008357981733065479,"num_words":50,"start":977.22,"end":1002.75},{"sentences":[{"text":"What what did you say?","start":1011.95,"end":1013.25,"sentiment":"neutral","sentiment_score":0.00679258480668068},{"text":"So did the but is it included or isn't it?","start":1033.4801,"end":1036.3,"sentiment":"neutral","sentiment_score":-0.005669426871463656},{"text":"Sure.","start":1040.28,"end":1040.78,"sentiment":"neutral","sentiment_score":0.08968853950500488},{"text":"Mhmm.","start":1145.14,"end":1145.64,"sentiment":"neutral","sentiment_score":0.004266396164894104},{"text":"Sure.","start":1261.845,"end":1262.345,"sentiment":"neutral","sentiment_score":0.08193616569042206}],"sentiment":"neutral","sentiment_score":0.008508875371060438,"num_words":18,"start":1011.95,"end":1262.345},{"sentences":[{"text":"Wow.","start":1456.84,"end":1457.34,"sentiment":"neutral","sentiment_score":0.10224105417728424},{"text":"I did.","start":1459.465,"end":1460.205,"sentiment":"neutral","sentiment_score":0.09325937181711197},{"text":"Yes.","start":1497.785,"end":1498.285,"sentiment":"neutral","sentiment_score":0.12306473404169084},{"text":"No worries.","start":1498.3451,"end":1499.0851,"sentiment":"neutral","sentiment_score":0.05709970369935036},{"text":"Yeah.","start":1509.18,"end":1509.42,"sentiment":"neutral","sentiment_score":0.10933417081832886}],"sentiment":"neutral","sentiment_score":0.09076544429574694,"num_words":7,"start":1456.84,"end":1509.42},{"sentences":[{"text":"That's fine.","start":1509.42,"end":1510.2201,"sentiment":"neutral","sentiment_score":0.1364210769534111},{"text":"So just by the way, I downloaded the information, the critical information summary for the phone plan.","start":1510.2201,"end":1517.225,"sentiment":"neutral","sentiment_score":0.04493303838021615},{"text":"And at at the front end, it says it's $26, but the information sheet says it's $40.","start":1517.7649,"end":1522.985,"sentiment":"neutral","sentiment_score":-0.06039812607581124},{"text":"So so I think there's a few things not quite right.","start":1524.485,"end":1527.225,"sentiment":"neutral","sentiment_score":-0.21334912086075003},{"text":"But I need I need to be able to avail myself of phone messages to email.","start":1527.6849,"end":1536.38,"sentiment":"neutral","sentiment_score":-0.13470968836918473}],"sentiment":"neutral","sentiment_score":-0.07130570921100794,"num_words":63,"start":1509.42,"end":1536.38},{"sentences":[{"text":"It's available on the basic plan, but it doesn't look like it's available on the unlimited plan.","start":1537.24,"end":1542.38,"sentiment":"neutral","sentiment_score":-0.10254757106304169},{"text":"You cut out anyone?","start":1547.875,"end":1548.935,"sentiment":"neutral","sentiment_score":-0.0556098697707057},{"text":"It is or it isn't included?","start":1551.555,"end":1553.0951,"sentiment":"neutral","sentiment_score":-0.04773689340800047},{"text":"Well, I I need you to come back here because I'm not very impressed.","start":1555.235,"end":1558.2,"sentiment":"negative","sentiment_score":-0.6708324487720217},{"text":"It's very unprofessional that what information on your site is different and and the critical information she says is $40 and it doesn't include it.","start":1558.2,"end":1567.16,"sentiment":"negative","sentiment_score":-0.6348451042175293}],"sentiment":"negative","sentiment_score":-0.41689320357347076,"num_words":66,"start":1537.24,"end":1567.16},{"sentences":[{"text":"And, you know, you're telling me, yes, it does include it.","start":1567.16,"end":1569.58,"sentiment":"neutral","sentiment_score":0.17742518809708682},{"text":"Is there a setup fee for the VoIP?","start":1573.1951,"end":1575.2151,"sentiment":"neutral","sentiment_score":0.13568062148988247},{"text":"Is there a setup fee?","start":1577.5951,"end":1579.135,"sentiment":"neutral","sentiment_score":0.012181468680500986},{"text":"So there's no additional fee?","start":1588.21,"end":1589.99,"sentiment":"neutral","sentiment_score":0.12065857201814652},{"text":"Mhmm.","start":1594.85,"end":1595.35,"sentiment":"neutral","sentiment_score":-0.0207991786301136}],"sentiment":"neutral","sentiment_score":0.12268410219500463,"num_words":30,"start":1567.16,"end":1595.35},{"sentences":[{"text":"Are you still there?","start":1604.575,"end":1605.475,"sentiment":"neutral","sentiment_score":-0.0151143129914999},{"text":"Yeah.","start":1607.615,"end":1607.935,"sentiment":"neutral","sentiment_score":-0.03279278427362442},{"text":"I can hear you, but you didn't answer me.","start":1607.935,"end":1609.615,"sentiment":"neutral","sentiment_score":-0.11087954209910499},{"text":"I said so I wanna know because I can't I can't order this online because it's putting it's it's hitting me with a let me just see.","start":1609.615,"end":1620.8201,"sentiment":"neutral","sentiment_score":-0.29722228425520436},{"text":"Selected.","start":1620.8201,"end":1621.3201,"sentiment":"neutral","sentiment_score":-0.13435599207878113}],"sentiment":"neutral","sentiment_score":-0.2202505614785921,"num_words":42,"start":1604.575,"end":1621.3201},{"sentences":[{"text":"It's hitting me with a oh, yeah.","start":1623.7001,"end":1626.6449,"sentiment":"neutral","sentiment_score":-0.20371130108833313},{"text":"Okay.","start":1626.6449,"end":1626.965,"sentiment":"neutral","sentiment_score":-0.15601050853729248},{"text":"It's hitting me sorry.","start":1626.965,"end":1628.1649,"sentiment":"neutral","sentiment_score":-0.2259555570781231},{"text":"I'm on the wrong one.","start":1628.1649,"end":1629.0449,"sentiment":"neutral","sentiment_score":-0.3174829393625259},{"text":"Gigafy.","start":1629.0449,"end":1629.5449,"sentiment":"neutral","sentiment_score":-0.028286200016736984}],"sentiment":"neutral","sentiment_score":-0.2278618189609713,"num_words":18,"start":1623.7001,"end":1629.5449},{"sentences":[{"text":"Okay.","start":1630.8049,"end":1631.125,"sentiment":"neutral","sentiment_score":0.011259052902460098},{"text":"If I select this one, let's just go.","start":1631.125,"end":1633.225,"sentiment":"neutral","sentiment_score":0.0030803943518549204},{"text":"Oh, I see.","start":1636.725,"end":1637.605,"sentiment":"neutral","sentiment_score":-0.03552311907211939},{"text":"No contract.","start":1637.605,"end":1638.505,"sentiment":"neutral","sentiment_score":-0.0936611071228981},{"text":"It's $45.","start":1638.565,"end":1640.0249,"sentiment":"neutral","sentiment_score":-0.0538081880658865}],"sentiment":"neutral","sentiment_score":-0.022850358742289245,"num_words":16,"start":1630.8049,"end":1640.0249},{"sentences":[{"text":"12.","start":1641.26,"end":1641.66,"sentiment":"neutral","sentiment_score":-0.018817923963069916},{"text":"Okay.","start":1641.66,"end":1641.9801,"sentiment":"neutral","sentiment_score":0.008872553706169128},{"text":"So you wanna hit me up a $20 connection fee and a six month discount for 15% discount for twelve months and connection fee zero six months 15% for two year contract.","start":1641.9801,"end":1658.275,"sentiment":"neutral","sentiment_score":0.03859503217972815},{"text":"No.","start":1664.975,"end":1665.055,"sentiment":"neutral","sentiment_score":-0.33003050088882446},{"text":"I'm not okay.","start":1665.055,"end":1666.1951,"sentiment":"negative","sentiment_score":-0.48010464509328205}],"sentiment":"neutral","sentiment_score":-0.014348652017743964,"num_words":38,"start":1641.26,"end":1666.1951},{"sentences":[{"text":"And oh, 25 connection fee zero.","start":1666.5751,"end":1669.635,"sentiment":"neutral","sentiment_score":-0.1709880530834198},{"text":"Signify but it says it says the price of the VoIP is 0.","start":1670.49,"end":1676.27,"sentiment":"neutral","sentiment_score":-0.12631948063006768},{"text":"Is that right?","start":1677.6901,"end":1678.59,"sentiment":"neutral","sentiment_score":-0.050373254964749016},{"text":"So this this your your website's all over the place.","start":1680.49,"end":1683.015,"sentiment":"neutral","sentiment_score":-0.0547808650881052},{"text":"Yeah.","start":1688.135,"end":1688.635,"sentiment":"neutral","sentiment_score":0.001134929247200489}],"sentiment":"neutral","sentiment_score":-0.10199621373392416,"num_words":33,"start":1666.5751,"end":1688.635},{"sentences":[{"text":"I selected 20 four ninety five.","start":1692.375,"end":1694.715,"sentiment":"neutral","sentiment_score":0.00953343433017532},{"text":"And then down the bottom, it says 24 contract.","start":1695.65,"end":1699.49,"sentiment":"neutral","sentiment_score":-0.008008998922175832},{"text":"Connection fee is zero.","start":1699.49,"end":1700.95,"sentiment":"neutral","sentiment_score":-0.00506371445953846},{"text":"Six months, 15% discount.","start":1701.01,"end":1702.95,"sentiment":"neutral","sentiment_score":0.037987814750522375},{"text":"First month free.","start":1703.01,"end":1704.07,"sentiment":"neutral","sentiment_score":0.04528793320059776}],"sentiment":"neutral","sentiment_score":0.0097184544787384,"num_words":26,"start":1692.375,"end":1704.07},{"sentences":[{"text":"First month free.","start":1705.1699,"end":1706.13,"sentiment":"neutral","sentiment_score":0.034140863766272865},{"text":"So so zero for the first month, and then you charge me let me just say six months.","start":1706.13,"end":1716.025,"sentiment":"neutral","sentiment_score":-0.008180574720932378},{"text":"Twenty four months connection fee.","start":1716.885,"end":1718.965,"sentiment":"neutral","sentiment_score":-0.015782688558101655},{"text":"No.","start":1718.965,"end":1719.365,"sentiment":"neutral","sentiment_score":-0.1859070509672165},{"text":"There's something wrong with the pricing.","start":1719.365,"end":1721.305,"sentiment":"negative","sentiment_score":-0.4068937400976817}],"sentiment":"neutral","sentiment_score":-0.08336396024308422,"num_words":33,"start":1705.1699,"end":1721.305},{"sentences":[{"text":"Definitely.","start":1721.365,"end":1721.865,"sentiment":"neutral","sentiment_score":-0.12160216271877287},{"text":"Let me see what happens.","start":1722.005,"end":1723.305,"sentiment":"neutral","sentiment_score":-0.03843962922692299},{"text":"I don't know.","start":1744.235,"end":1744.7949,"sentiment":"neutral","sentiment_score":-0.17509098847707114},{"text":"Well, okay.","start":1744.7949,"end":1745.595,"sentiment":"neutral","sentiment_score":-0.014817079994827509},{"text":"Let's just see.","start":1745.595,"end":1746.315,"sentiment":"neutral","sentiment_score":0.08647219588359197}],"sentiment":"neutral","sentiment_score":-0.043520774758820026,"num_words":14,"start":1721.365,"end":1746.315},{"sentences":[{"text":"Unlimited calls.","start":1746.315,"end":1747.455,"sentiment":"neutral","sentiment_score":0.12532562017440796},{"text":"Can you can you just email me with the information?","start":1756.9299,"end":1759.4299,"sentiment":"neutral","sentiment_score":0.04776220247149467},{"text":"I'm interested in either the $2.50 or the 100 plan.","start":1759.49,"end":1763.59,"sentiment":"neutral","sentiment_score":0.11946836188435554},{"text":"I wanna know the price including the VoIP, and I need you to confirm in writing that it will include the messages to email, the the missed phone calls on the VoIP to email.","start":1764.2451,"end":1778.025,"sentiment":"neutral","sentiment_score":0.05820728394695941},{"text":"Of course.","start":1783.78,"end":1784.18,"sentiment":"neutral","sentiment_score":0.04403509385883808}],"sentiment":"neutral","sentiment_score":0.0687943918245106,"num_words":58,"start":1746.315,"end":1784.18},{"sentences":[{"text":"It's ben@infinitefinancial,iforindigo,nforNelly,fforFrederick,iforNelly,n as I sorry.","start":1784.18,"end":1795.655,"sentiment":"neutral","sentiment_score":-0.01100909300148487},{"text":"Infinite, I n f I n I t e, Financial, f I n a n c I a l, dot com dot a u.","start":1795.655,"end":1807.22,"sentiment":"neutral","sentiment_score":-0.008802946579332152},{"text":"Did you get it, or do you need me to spell it?","start":1807.22,"end":1809.0599,"sentiment":"neutral","sentiment_score":-0.06692730324963729},{"text":"Because it's a mouthful and I get mixed up.","start":1809.0599,"end":1811.08,"sentiment":"negative","sentiment_score":-0.46158743898073834},{"text":"Mhmm.","start":1818.5951,"end":1819.0951,"sentiment":"neutral","sentiment_score":-0.02269865572452545}],"sentiment":"neutral","sentiment_score":-0.10287116526388655,"num_words":51,"start":1784.18,"end":1819.0951},{"sentences":[{"text":"Yeah.","start":1844.78,"end":1845.02,"sentiment":"neutral","sentiment_score":0.03925299644470215},{"text":"That's me.","start":1845.02,"end":1845.5,"sentiment":"neutral","sentiment_score":0.03743644990026951},{"text":"You'll get me there.","start":1845.5,"end":1846.56,"sentiment":"neutral","sentiment_score":0.05406349617987871},{"text":"So I want 100 or the $2.50 plan with the VoIP, and I need to be able to to when I don't answer the phone, so I I assume if it doesn't answer, it'll go to some sort of message online, and then the that will email me the missed call.","start":1846.7001,"end":1869.23,"sentiment":"neutral","sentiment_score":0.03689958220895599},{"text":"Is that correct?","start":1869.23,"end":1870.0499,"sentiment":"neutral","sentiment_score":0.03885046765208244}],"sentiment":"neutral","sentiment_score":0.03817721273078293,"num_words":61,"start":1844.78,"end":1870.0499},{"sentences":[{"text":"Are you sure?","start":1873.3899,"end":1874.2899,"sentiment":"neutral","sentiment_score":-0.02374547968308131},{"text":"It's very important that I have that service.","start":1874.915,"end":1877.415,"sentiment":"positive","sentiment_score":0.35826692543923855},{"text":"100 over what?","start":1889.075,"end":1890.24,"sentiment":"neutral","sentiment_score":-0.016564610103766125},{"text":"Yeah.","start":1902.88,"end":1903.36,"sentiment":"neutral","sentiment_score":-0.00028161704540252686},{"text":"You don't know.","start":1903.36,"end":1904.26,"sentiment":"neutral","sentiment_score":-0.012964588279525438}],"sentiment":"neutral","sentiment_score":0.1503349862371882,"num_words":18,"start":1873.3899,"end":1904.26},{"sentences":[{"text":"And the two fifty do you have a two fifty as well?","start":1904.495,"end":1907.155,"sentiment":"neutral","sentiment_score":0.0010450647678226233},{"text":"Yeah.","start":1908.6951,"end":1909.1951,"sentiment":"neutral","sentiment_score":0.020483212545514107},{"text":"Okay.","start":1910.735,"end":1911.235,"sentiment":"neutral","sentiment_score":0.016867129132151604},{"text":"If you can it's just I'm now very reserved because your Internet is inconsistent with what you're telling me.","start":1911.775,"end":1924.26,"sentiment":"neutral","sentiment_score":-0.2524629808766277},{"text":"It's not very businesslike.","start":1924.26,"end":1925.3999,"sentiment":"negative","sentiment_score":-0.39366358518600464}],"sentiment":"neutral","sentiment_score":-0.1708529691488759,"num_words":37,"start":1904.495,"end":1925.3999},{"sentences":[{"text":"I have a small home business.","start":1926.74,"end":1928.34,"sentiment":"neutral","sentiment_score":-0.17836943517128626},{"text":"That's why I need that level of service.","start":1928.34,"end":1931.32,"sentiment":"neutral","sentiment_score":-0.14410347025841475},{"text":"And you come back to me.","start":1931.38,"end":1932.6599,"sentiment":"neutral","sentiment_score":-0.10139595841368039},{"text":"I'm not a I'm not a big fan of plans.","start":1932.6599,"end":1934.835,"sentiment":"negative","sentiment_score":-0.3355303704738617},{"text":"You know?","start":1934.835,"end":1935.355,"sentiment":"neutral","sentiment_score":-0.17914774268865585}],"sentiment":"neutral","sentiment_score":-0.2045318535529077,"num_words":32,"start":1926.74,"end":1935.355},{"sentences":[{"text":"I'd I'd I hate that you're locked in, but come back to me, please.","start":1935.355,"end":1939.995,"sentiment":"neutral","sentiment_score":-0.25567876920104027},{"text":"Okay?","start":1939.995,"end":1940.495,"sentiment":"neutral","sentiment_score":-0.0352797731757164},{"text":"Yep.","start":1955.35,"end":1955.85,"sentiment":"neutral","sentiment_score":0.06924949586391449},{"text":"Yep.","start":1957.59,"end":1958.09,"sentiment":"neutral","sentiment_score":0.06178437918424606},{"text":"Yep.","start":1958.63,"end":1959.13,"sentiment":"neutral","sentiment_score":0.06227865070104599}],"sentiment":"neutral","sentiment_score":-0.19008166756894854,"num_words":18,"start":1935.355,"end":1959.13},{"sentences":[{"text":"12 and 24.","start":1962.6951,"end":1963.895,"sentiment":"neutral","sentiment_score":0.011872434367736181},{"text":"Yes.","start":1963.895,"end":1964.2151,"sentiment":"neutral","sentiment_score":0.0030750464648008347},{"text":"No.","start":1964.2151,"end":1964.4551,"sentiment":"neutral","sentiment_score":-0.1120143011212349},{"text":"I'm not I'm not I probably won't sign for two years.","start":1964.4551,"end":1967.175,"sentiment":"neutral","sentiment_score":-0.16538006202741104},{"text":"No way.","start":1967.175,"end":1967.8351,"sentiment":"neutral","sentiment_score":-0.12950192391872406}],"sentiment":"neutral","sentiment_score":-0.1195281378717886,"num_words":18,"start":1962.6951,"end":1967.8351},{"sentences":[{"text":"Twelve months probably maximum.","start":1968.615,"end":1970.3151,"sentiment":"neutral","sentiment_score":-0.09778507053852081},{"text":"This is really sweetened the deal for me.","start":1970.4551,"end":1972.795,"sentiment":"neutral","sentiment_score":0.109645233489573},{"text":"I wanna know any setup costs, and I wanna know what the VoIP includes.","start":1972.935,"end":1977.89,"sentiment":"neutral","sentiment_score":0.058477972501090596},{"text":"Unlimited what?","start":1986.59,"end":1987.695,"sentiment":"neutral","sentiment_score":0.007793522905558348},{"text":"Yeah.","start":1993.0549,"end":1993.375,"sentiment":"neutral","sentiment_score":0.012722414918243883}],"sentiment":"neutral","sentiment_score":0.045966298672659646,"num_words":29,"start":1968.615,"end":1993.375},{"sentences":[{"text":"Yeah.","start":1993.375,"end":1993.615,"sentiment":"neutral","sentiment_score":0.03612636774778366},{"text":"I think I think I do that.","start":1993.615,"end":1994.8949,"sentiment":"neutral","sentiment_score":0.011524734220334463},{"text":"Yes.","start":1994.8949,"end":1995.3949,"sentiment":"neutral","sentiment_score":0.06625943630933762},{"text":"Sure.","start":2017.235,"end":2017.735,"sentiment":"neutral","sentiment_score":0.037109263241291046},{"text":"Sure.","start":2021.795,"end":2022.295,"sentiment":"neutral","sentiment_score":0.24081164598464969}],"sentiment":"neutral","sentiment_score":0.04190725934776393,"num_words":11,"start":1993.375,"end":2022.295},{"sentences":[{"text":"And if we have any disputes, we have access to the ombudsman.","start":2022.4349,"end":2025.495,"sentiment":"neutral","sentiment_score":0.060156332328915596},{"text":"Yes?","start":2025.635,"end":2025.9028,"sentiment":"neutral","sentiment_score":0.04545612633228302},{"text":"Yeah.","start":2028.0629,"end":2028.5428,"sentiment":"neutral","sentiment_score":0.06829966604709625},{"text":"Okay.","start":2028.5428,"end":2028.8628,"sentiment":"neutral","sentiment_score":0.12299233675003052},{"text":"That's fine.","start":2028.8628,"end":2029.3428,"sentiment":"neutral","sentiment_score":0.32622189819812775}],"sentiment":"neutral","sentiment_score":0.09476870079250897,"num_words":17,"start":2022.4349,"end":2029.3428},{"sentences":[{"text":"You'll send me the information across.","start":2029.3428,"end":2030.7828,"sentiment":"positive","sentiment_score":0.47777944803237915},{"text":"Thank you so much for your help today.","start":2030.7828,"end":2032.5629,"sentiment":"positive","sentiment_score":0.8145838752388954},{"text":"Thank you.","start":2035.3428,"end":2035.7428,"sentiment":"positive","sentiment_score":0.7168148159980774},{"text":"Bye bye now.","start":2035.7428,"end":2036.6428,"sentiment":"positive","sentiment_score":0.3893444736798604}],"sentiment":"positive","sentiment_score":0.6307900391126934,"num_words":19,"start":2029.3428,"end":2036.6428}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airedale. My name is Mary. May I have your name, please?\n\nChannel 1: Your name is Ben.\n\nChannel 0: Hello, Ben. How are you doing today?\n\nChannel 1: Yeah. Not too bad. Thank you.\n\nChannel 0: That's good to hear. How can I help you today?\n\nChannel 1: Okay. I'm moving into a building that's got Gigafide, and you you're listed here as one of the retailers.\n\nChannel 0: Oh, yeah.\n\nChannel 1: Okay. Can you please give me an idea of cost? I I need to I'm I'm currently living in a I'm I'm currently on a NBN plan at another address,\n\nChannel 0: Mhmm.\n\nChannel 1: and I currently subscribe at a 100. I'm looking for what speed you can give me at my new address. So my new address is Unit 4201 Number\n\nChannel 0: Four\n\nChannel 1: 7\n\nChannel 0: two.\n\nChannel 1: 4201\n\nChannel 0: Mhmm.\n\nChannel 1: Number 7 Ross Court, Cleveland, Queensland 4201.\n\nChannel 0: Thank you so much. Just give me one second. 4201. Just give me one second. Let\n\nChannel 1: Mhmm.\n\nChannel 0: me just go ahead and check this address. And thank you, by the way, for\n\nChannel 1: Mhmm.\n\nChannel 0: considering Airtel as one of your Internet service provider for Gigafy. Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy network. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Thank you so much. How's\n\nChannel 1: It\n\nChannel 0: your\n\nChannel 1: it\n\nChannel 0: house\n\nChannel 1: cut\n\nChannel 0: today,\n\nChannel 1: it\n\nChannel 0: by\n\nChannel 1: comes\n\nChannel 0: the way?\n\nChannel 1: up pardon?\n\nChannel 0: I'm\n\nChannel 1: How\n\nChannel 0: just\n\nChannel 1: does\n\nChannel 0: asking how's your how's they going? It's\n\nChannel 1: oh,\n\nChannel 0: going\n\nChannel 1: you're\n\nChannel 0: to\n\nChannel 1: not\n\nChannel 0: be\n\nChannel 1: too\n\nChannel 0: a long\n\nChannel 1: bad.\n\nChannel 0: weekend.\n\nChannel 1: Not too bad. I put the address in, and and I've got a result on your website. So hopefully\n\nChannel 0: Yeah. Sure. Just give me one second. We already have here the complete address for Unit 4201 Number 7 Ross Court, Cleveland, Queensland 4163. All I need to do is to check this on our end.\n\n414201. Yes. It's serviceable with their with this address, Ben. How would you like us to proceed? Do you have do do you already have a preferred plan, or I can discuss it with you?\n\nChannel 1: Well, I'm looking at the I'm looking the the fastest you can give me is 02:50, isn't it?\n\nChannel 0: Let me go ahead and check. Is there any way that you could visit our new website? I'm sure what you're currently looking is our old website. We actually launched our new website today. So for us to have the most updated router and plans, and if you're currently logged in to I mean, on your website, could you please go to airtel.au and then hit enter?\n\nChannel 1: I'm going to is it atil.neta.au or atil.au?\n\nChannel 0: Just airtel.a\n\nChannel 1: It's\n\nChannel 0: u.\n\nChannel 1: it's telling me it loaded. So airtel.au. Okay. Airtel\n\nChannel 0: Yes. Correct then.\n\nChannel 1: dot oops. A u. Okay.\n\nChannel 0: This is our new website.\n\nChannel 1: Okay. Let's have a look. Oh, with the little girl. Yeah? So so what do I look oh, I see what's available.\n\nYour address. Okay. I'm just gonna put see what happens because it was it didn't come up the first time. Cleveland. I'm not sure how you want me to type in.\n\nLet me check.\n\nChannel 0: On on the universal search bar, on your what browser are you you're using? All you have just type in the airtel.au on the browser section.\n\nChannel 1: Yeah. No. No. I've done that, but now I'm searching for the address. So what address how do you how do you put it in?\n\nSome places put 4201 Slash 7. Some people put Unit\n\nChannel 0: Yeah.\n\nChannel 1: 4201 Comma 7.\n\nChannel 0: When when when you type in airtel.au and then hit enter, were you able were you routed to our web\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: home\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: page?\n\nChannel 1: Yeah. But now it's asking me to see\n\nChannel 0: Okay.\n\nChannel 1: what's available at your address.\n\nChannel 0: No. That's just give that. Are you seeing the home NBN networks on the upper\n\nChannel 1: Yeah. Yeah. I\n\nChannel 0: side?\n\nChannel 1: am. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: So uh-huh. Could you please hover your mouse if you're using your desktop or click in the Gigafy networks under networks\n\nChannel 1: Oh, networks.\n\nChannel 0: section?\n\nChannel 1: Gigafy. Yep. Okay.\n\nChannel 0: Yes, please. Just click Wi Fi network.\n\nChannel 1: Oh, your website's very slow. Oh, that's better. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Maybe it's because just it just go it just went live today, and you're going to be the first customer, Ben, if\n\nChannel 1: Oh,\n\nChannel 0: you will\n\nChannel 1: do\n\nChannel 0: sign\n\nChannel 1: I\n\nChannel 0: up\n\nChannel 1: get a\n\nChannel 0: today.\n\nChannel 1: bonus? Is there a prize?\n\nChannel 0: Well, we are actually offering a 10% discount for twelve months contract and twenty four months contract. We can also provide you\n\nChannel 1: Oh,\n\nChannel 0: a free holiday accommodation voucher if you would go lock in with twenty four months contract. So that's your that's gonna be your bonus then.\n\nChannel 1: alright. So now yeah. So what address do I put? Because I I gotta go Australia's trusted trusted oh, I see what we got.\n\nChannel 0: Yeah.\n\nChannel 1: 100 oh, they have don't you give $2.50? Hang on. $2.50. Oh, it's very expensive. That's very expensive.\n\nYou know, I pay right now for 1,100. I pay a $100 and that includes my VoIP. That's very expensive.\n\nChannel 0: Is that symmetric? Because symmetric and asymmetric I mean, comparing the symmetric and asymmetric, the symmetric one would be I mean, the asymmetric will be will is the cheaper one. This plan that you're seeing is also symmetric, which has a good or better better better than asymmetric.\n\nChannel 1: Your your plans on your website are bigger than the ones on the Gigafy one. Why is that? Because it\n\nChannel 0: Yes.\n\nChannel 1: told\n\nChannel 0: It's\n\nChannel 1: me\n\nChannel 0: under\n\nChannel 1: for two fifty, two fifty, it was only $93.45 for six months and $109.95. And on your page, you know, it's telling one fifteen.\n\nChannel 0: let me take a look into that too.\n\nChannel 1: We got one fifteen. How long is the 10% off good for?\n\nChannel 0: It's for twenty four months, it's 10%, and for your twelve twelve month, it's 15%. So depending on what plan are you getting.\n\nChannel 1: 15% for twelve months.\n\nChannel 0: Yes. For twelve months. I mean no. I mean, for the plan of twelve months, and that's 15% is going to be the first six months and then full price after the six months. So half of your twelve month contract.\n\nChannel 1: Okay. What if I want\n\nChannel 0: One.\n\nChannel 1: VoIP?\n\nChannel 0: What? If you wanna have VoIP, there should be an option there. You will also have your order summary if you wanna\n\nChannel 1: Okay.\n\nChannel 0: add the VoIP.\n\nChannel 1: It's not giving me an option to put VoIP.\n\nChannel 0: In on our new website. Correct? Have you already choose the plan before clicking in the\n\nChannel 1: Mhmm.\n\nChannel 0: VoIP?\n\nChannel 1: Yep. I did. But there's not\n\nChannel 0: Okay.\n\nChannel 1: there was no option to get VoIP.\n\nChannel 0: Could you tell me an error message when you try to click on\n\nChannel 1: Hang\n\nChannel 0: the\n\nChannel 1: on. Hang on a second. Just bear with me. Just hang on a second.\n\nChannel 0: no worries. Please take your time, Ben. I'm all good here.\n\nChannel 1: It's very expensive compared to I've got NBN. And why are you charging me for a router?\n\nChannel 0: No. It does it should not have a router since you guys are in, require a router. You just have to,\n\nChannel 1: I know. It's\n\nChannel 0: skip\n\nChannel 1: it's telling\n\nChannel 0: it.\n\nChannel 1: me a router. A $151. I think there's\n\nChannel 0: Hold\n\nChannel 1: a problem\n\nChannel 0: on.\n\nChannel 1: with your site.\n\nChannel 0: Yeah. It it should be deducted. There's no I'm so sorry. I know it's just went live. But considering your I mean, the situation, if in any case that there will be a charge for router, you'll you should not be charged for the router since there's no way for a router for a gigabyte I mean, Gigafy network.\n\nChannel 1: I'm not happy because when I when I put okay. So I've got networks, gigify. Now it says I didn't put should I put the address first?\n\nChannel 0: No. It's fine. We can skip checking the address since I've already verified here on my end that your address is serviceable with Gigafy Network with Airtel.\n\nChannel 1: It's not asking me about VoIP.\n\nChannel 0: Because on my end, I tried adding the VoIP. It's giving me an option for a KG and unlimited.\n\nChannel 1: And how much does it end of the price?\n\nChannel 0: For the Pagerie, which includes one DID, it's $10 per month, and for the unlimited cost, that's $24.95.\n\nChannel 1: Wow. You know that I pay a $100, and it includes my VoIP unlimited.\n\nChannel 0: Yeah.\n\nChannel 1: That's that's a rip off.\n\nChannel 0: And well, it's\n\nChannel 1: And and\n\nChannel 0: can\n\nChannel 1: so\n\nChannel 0: you\n\nChannel 1: okay.\n\nChannel 0: tell\n\nChannel 1: So\n\nChannel 0: me\n\nChannel 1: but\n\nChannel 0: your\n\nChannel 1: I\n\nChannel 0: pre\n\nChannel 1: go on.\n\nChannel 0: yeah. I was about to check your address as well with our other network.\n\nChannel 1: More another network.\n\nChannel 0: You you mentioned earlier that you are currently with NBN?\n\nChannel 1: Not at that address. I'm within being in Winduru with IINet.\n\nChannel 0: Oh. Oh, on this address, it's actually Gigafy. Just give\n\nChannel 1: Yep.\n\nChannel 0: me one second. Okay? Can you try checking on checking out on our\n\nChannel 1: Sure.\n\nChannel 0: old website?\n\nChannel 1: On the old website there.\n\nChannel 0: Yes.\n\nChannel 1: Okay. I'll try it.\n\nChannel 0: Yeah. While you're doing that, if I may ask, what's is there an error message while you are adding voice?\n\nChannel 1: Hang on a second. Bear with me. I'll choose that there. It's cheaper anyway, so it's even better. Can you find it with supplies you'll need?\n\nIt's already in the apartment. Hang on. Oh, now how do I get rid of this? Because I've got a pop up. How do I get rid of that?\n\nIt's got a big pop up. It's in the way. I don't know. There's no way to close it. Okay.\n\nI think hang on. Alright.\n\nChannel 0: You are you on the new website, Penn, checking the VoIP option?\n\nChannel 1: No. I'm in the old website now. You told me to go back to the old one, didn't you?\n\nChannel 0: Yes. I did.\n\nChannel 1: $25 a month, and I've got less speed. Wow. So hang on. Let me under understand. What's a DID?\n\nChannel 0: Just give me one second. All the website. Right. Just give me one second.\n\nChannel 1: So you're telling me it's either $10 or or $24.95 or is it both of them?\n\nChannel 0: I'm sorry then.\n\nChannel 1: You're alright. I'm on the old website. Explore work\n\nChannel 0: Okay.\n\nChannel 1: page. Okay. Explore twelve months connection fee, six months. I need to close this and go back into it because I've got a I've got a pop up. And I I've got to get rid of it.\n\nSo hang on a second.\n\nChannel 0: Okay. Sure. No worries.\n\nChannel 1: So retailers and your Airtel. Yes. Okay. This is a website. Oh my god.\n\nHow do I get into that? I can't get rid of the pop up. I'm gonna ah, got it. Got it. Got it.\n\nGot it. Worked it out. Okay. So now let's go. 7 Ross Court.\n\nWindow oh, not Window replacement. It's very expensive compared to compared to NBN providers.\n\nChannel 0: Yeah. It seems it's going to be a different network, but we always make sure that we offer the best I mean, we measure the best price in most network provider with Gigafy too Because NBN is and Gigafy is quite different. It depending on the location which is serviceable with within the area.\n\nChannel 1: Yeah. I I understand what you're telling me, but it's still a rip off compared to NBN. Direct with retailers like iINet, Aussie, you choose it. It's so we're just checking. It's not coming up.\n\nBut anyway, let's just try one. So we select this one. All work phones. Okay. So there's a PAYG plan that's $10 plus you pay.\n\nNational calls, 9¢ a minute. Mobile number, 7¢ a minute. And it says voice mail to email. And then there's unlimited.\n\nChannel 0: Yeah.\n\nChannel 1: So does the unlimited plan include voice mail to email or not?\n\nChannel 0: Yeah. It's included. The national and the mobile calls.\n\nChannel 1: Yeah. Yeah. Yeah. But but do you have a voice mail service to email on the\n\nChannel 0: Are\n\nChannel 1: unlimited\n\nChannel 0: you referring\n\nChannel 1: plan?\n\nChannel 0: for the for\n\nChannel 1: It's\n\nChannel 0: hold\n\nChannel 1: two plans.\n\nChannel 0: on. Just give me\n\nChannel 1: 10\n\nChannel 0: a minute.\n\nChannel 1: dollars a month,\n\nChannel 0: Yeah.\n\nChannel 1: and it says\n\nChannel 0: Hold\n\nChannel 1: on\n\nChannel 0: on\n\nChannel 1: your\n\nChannel 0: one\n\nChannel 1: voice\n\nChannel 0: moment,\n\nChannel 1: mail\n\nChannel 0: please.\n\nChannel 1: to email. Or this 20\n\nChannel 0: Yes.\n\nChannel 1: $4.95 a month,\n\nChannel 0: For\n\nChannel 1: it\n\nChannel 0: 20\n\nChannel 1: doesn't\n\nChannel 0: 4 95.\n\nChannel 1: but it doesn't say if there's voice mail to email.\n\nChannel 0: Yeah. We'll take also take a book, take note of that so that we can also update that on our new website.\n\nChannel 1: What what did you say?\n\nChannel 0: I I mean, I will also take a take note into that since, you know, we we are working our new website as well so that we could also update this this on our website with I mean, adding the voice mail to email.\n\nChannel 1: So did the but is it included or isn't it?\n\nChannel 0: Let me confirm it. Hold on.\n\nChannel 1: Sure.\n\nChannel 0: Thank you so much. Checking on it. Hold on. I'm sorry, Ben. I'm still checking on it.\n\nChannel 1: Mhmm.\n\nChannel 0: Thank you. Because this needs also to be corrected. Can you put you on hold for a minute or two, Brian? I'll get back to you. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Thank you so much.\n\nChannel 1: Wow. I did.\n\nChannel 0: Hello, Ben? Yes. Thank you so much for holding.\n\nChannel 1: Yes.\n\nChannel 0: I\n\nChannel 1: No\n\nChannel 0: know\n\nChannel 1: worries.\n\nChannel 0: you might be busy, so I I would like to offer a callback if you don't mind. But I'm also available, so I can call you back within the day.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Five\n\nChannel 1: So just by the way, I downloaded the information, the critical information summary for the phone plan.\n\nChannel 0: yeah.\n\nChannel 1: And at at\n\nChannel 0: But\n\nChannel 1: the front\n\nChannel 0: not\n\nChannel 1: end, it says it's $26, but the information sheet says it's $40. So so\n\nChannel 0: Just\n\nChannel 1: I\n\nChannel 0: give\n\nChannel 1: think\n\nChannel 0: me\n\nChannel 1: there's\n\nChannel 0: one\n\nChannel 1: a few things not quite right. But I need I need to be able to avail myself of phone messages to email. It's available on the basic plan, but it doesn't look like it's available on the unlimited\n\nChannel 0: It's\n\nChannel 1: plan.\n\nChannel 0: yes. It's actually\n\nChannel 1: You cut out\n\nChannel 0: included\n\nChannel 1: anyone?\n\nChannel 0: for $24.95.\n\nChannel 1: It\n\nChannel 0: The\n\nChannel 1: is\n\nChannel 0: same\n\nChannel 1: or it\n\nChannel 0: feature.\n\nChannel 1: isn't included?\n\nChannel 0: Yes. It is.\n\nChannel 1: Well, I I need you to come back here because I'm not very impressed. It's very unprofessional that what information on your site is different and and the critical information she says is $40 and it doesn't include it. And, you know, you're telling me, yes, it does include it.\n\nChannel 0: Yes. It does indeed.\n\nChannel 1: Is there a setup fee for the VoIP?\n\nChannel 0: I'm sorry?\n\nChannel 1: Is there a setup fee?\n\nChannel 0: It's already included with the when you apply for the Internet.\n\nChannel 1: So there's no additional fee?\n\nChannel 0: You mean setting up the Verve? There's none.\n\nChannel 1: Mhmm. Are you still there?\n\nChannel 0: Yes. I'm here. Can you hear me?\n\nChannel 1: Yeah. I can hear you, but you didn't answer me. I said so I wanna know because I can't I can't order this online because it's putting it's it's hitting me with a let me just see. Selected. It's hitting me with a oh, yeah.\n\nOkay. It's hitting me sorry. I'm on the wrong one. Gigafy. Okay.\n\nIf I select this one, let's just go. Oh, I see. No contract. It's $45. 12.\n\nOkay. So you wanna hit me up a $20 connection fee and a six month discount for 15% discount for twelve months and connection fee zero six months\n\nChannel 0: Zero.\n\nChannel 1: 15% for two year contract.\n\nChannel 0: Yes. And this, discount is for your Internet service.\n\nChannel 1: No. I'm not okay. And oh, 25 connection fee zero. Signify but it says it says the price of the VoIP is 0. Is that right?\n\nSo this this your your website's all over the place.\n\nChannel 0: Did you select the VoIP option? I mean, the\n\nChannel 1: Yeah.\n\nChannel 0: 24.90. Okay. And then let me just reload\n\nChannel 1: I selected\n\nChannel 0: here my\n\nChannel 1: 20\n\nChannel 0: page.\n\nChannel 1: four ninety five. And then down the bottom, it says 24 contract. Connection fee is zero. Six months, 15% discount. First month free.\n\nFirst month free. So so zero for the first month, and then you charge me let me just say six months. Twenty four months connection fee. No. There's something wrong with the pricing.\n\nDefinitely. Let me\n\nChannel 0: One\n\nChannel 1: see\n\nChannel 0: moment,\n\nChannel 1: what happens.\n\nChannel 0: please. I'm I'm actually seeing an updated price. So when I click the VoIP, it has a monthly price and also with the Internet and also with contract.\n\nChannel 1: I don't know. Well, okay.\n\nChannel 0: Uh-huh.\n\nChannel 1: Let's just see. Unlimited calls.\n\nChannel 0: Okay. If, is it possible for you to reload the page and then, go back first with, selecting\n\nChannel 1: Can you can\n\nChannel 0: your\n\nChannel 1: you just email\n\nChannel 0: Internet,\n\nChannel 1: me\n\nChannel 0: ma'am?\n\nChannel 1: with the information? I'm interested in either the $2.50 or the 100 plan. I wanna know the price including the VoIP, and I need you to confirm in writing that it will include\n\nChannel 0: Okay.\n\nChannel 1: the messages to email, the the missed phone calls on the VoIP to email.\n\nChannel 0: Okay. Can you provide your best I mean, your active email address, please?\n\nChannel 1: Of course. It's ben@infinitefinancial,iforindigo,nforNelly,fforFrederick,iforNelly,n as I sorry. Infinite, I n f I n I t e, Financial, f I n a n c I a l, dot com dot a u. Did you get it, or do you need me to spell it? Because it's a mouthful and I get mixed up.\n\nChannel 0: Is it b for Ben sorry. B for bravo, e for echo, n for Nancy, at\n\nChannel 1: Mhmm.\n\nChannel 0: infinite financial? That's going to be I for India, n for Nancy, f for Frank, I for India, n for Nancy, I for India, t for tango, e for echo, f for Frank, I for India, n for Nancy, a for alpha, n for Nancy, c for Charlie, I for India, a for alpha, l for Lima, dot com dot a u. Correct?\n\nChannel 1: Yeah. That's me. You'll get me there. So I want\n\nChannel 0: Thank you so much, Ben.\n\nChannel 1: 100 or the $2.50 plan with the VoIP, and I need to be able to to when I don't answer the phone, so I I assume if it doesn't answer, it'll go to some sort of message online, and then the that will email me the missed call. Is that correct?\n\nChannel 0: Yeah. I'll\n\nChannel 1: Are you\n\nChannel 0: email\n\nChannel 1: sure?\n\nChannel 0: you if I\n\nChannel 1: It's\n\nChannel 0: yes.\n\nChannel 1: very\n\nChannel 0: I\n\nChannel 1: important that I have that service.\n\nChannel 0: yes. No worries. But I am not seeing here a 100 over 50 I'm seeing here 100 over 100 plan.\n\nChannel 1: 100 over what?\n\nChannel 0: Are you referring to 100 over 100 MBPS plan under gigabyte? Yeah. It's 100 over 100.\n\nChannel 1: Yeah. You don't know. And the two fifty do you have a two fifty as well?\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: We also have\n\nChannel 1: Okay.\n\nChannel 0: so I'm\n\nChannel 1: If\n\nChannel 0: going\n\nChannel 1: you can\n\nChannel 0: to send you sorry. Go ahead.\n\nChannel 1: it's just I'm now very reserved because your Internet is inconsistent with what you're telling me. It's not very businesslike. I have a small home business. That's why I need that level of service.\n\nChannel 0: Mhmm.\n\nChannel 1: And you come back to me. I'm not a I'm not a big fan of plans. You know? I'd I'd I hate that you're locked in, but\n\nChannel 0: Mhmm.\n\nChannel 1: come back to me, please. Okay?\n\nChannel 0: Yes. Just to sum it up, I'll be sending you a quote for 100 over 100 MBPS and 250 over 250, both\n\nChannel 1: Yep.\n\nChannel 0: with VoIP plans and or\n\nChannel 1: Yep.\n\nChannel 0: bundle,\n\nChannel 1: Yep.\n\nChannel 0: and also for twenty four months contract.\n\nChannel 1: 12 and 24. Yes. No. I'm not I'm\n\nChannel 0: Twelve\n\nChannel 1: not\n\nChannel 0: and\n\nChannel 1: I\n\nChannel 0: 20\n\nChannel 1: probably won't\n\nChannel 0: four.\n\nChannel 1: sign for two years. No way. Twelve months probably maximum. This is really sweetened\n\nChannel 0: Okay.\n\nChannel 1: the deal for me. I\n\nChannel 0: 12\n\nChannel 1: wanna know any\n\nChannel 0: next\n\nChannel 1: setup costs, and I wanna know what\n\nChannel 0: month.\n\nChannel 1: the VoIP includes.\n\nChannel 0: Okay. And should you go to the unlimited for $24.95?\n\nChannel 1: Unlimited what?\n\nChannel 0: I mean, unlimited calls included, which is the $24 and 95\n\nChannel 1: Yeah.\n\nChannel 0: cents.\n\nChannel 1: Yeah. I think I think I do that. Yes.\n\nChannel 0: Okay. I'll also take a look. I'm so sorry for any confusion this might I mean, you might have today with the critical information summary. We'll also go look into it. Maybe if it's maybe affected with our new, website.\n\nBut rest assured that I will relay to you the correct information via\n\nChannel 1: Sure.\n\nChannel 0: email if I won't be able to connect with you via phone. Okay?\n\nChannel 1: Sure. And if we have any disputes, we have access to the ombudsman. Yes?\n\nChannel 0: Yes. Yes. You're\n\nChannel 1: Yeah.\n\nChannel 0: you're correct,\n\nChannel 1: Okay.\n\nChannel 0: Ben.\n\nChannel 1: That's fine. You'll send me the information across. Thank you so much for your help today.\n\nChannel 0: Thank you so much, Ben, for your time.\n\nChannel 1: Thank you. Bye bye now.\n\nChannel 0: Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airedale.","start":2.0,"end":3.1999998,"sentiment":"positive","sentiment_score":0.646440863609314},{"text":"My name is Mary.","start":3.1999998,"end":4.16,"sentiment":"positive","sentiment_score":0.42093225568532944},{"text":"May I have your name, please?","start":4.16,"end":5.38,"sentiment":"neutral","sentiment_score":0.24716750035683313}],"sentiment":"positive","sentiment_score":0.42659588952859245,"channel":0,"num_words":15,"start":2.0,"end":5.38},{"sentences":[{"text":"Your name is Ben.","start":6.0,"end":7.14,"sentiment":"neutral","sentiment_score":0.08363504335284233}],"sentiment":"neutral","sentiment_score":0.08363504335284233,"channel":1,"num_words":4,"start":6.0,"end":7.14},{"sentences":[{"text":"Hello, Ben.","start":8.48,"end":9.2,"sentiment":"neutral","sentiment_score":0.2635885626077652},{"text":"How are you doing today?","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.333049350976944}],"sentiment":"neutral","sentiment_score":0.3132034114428929,"channel":0,"num_words":7,"start":8.48,"end":10.42},{"sentences":[{"text":"Yeah.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.2239370495080948},{"text":"Not too bad.","start":10.88,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.2866901655991872},{"text":"Thank you.","start":11.5199995,"end":12.259999,"sentiment":"positive","sentiment_score":0.6579989790916443}],"sentiment":"positive","sentiment_score":0.4000009174148242,"channel":1,"num_words":6,"start":10.639999,"end":12.259999},{"sentences":[{"text":"That's good to hear.","start":14.425,"end":15.465,"sentiment":"positive","sentiment_score":0.7223022282123566},{"text":"How can I help you today?","start":15.465,"end":16.765,"sentiment":"positive","sentiment_score":0.5238006214300791}],"sentiment":"positive","sentiment_score":0.6032012641429901,"channel":0,"num_words":10,"start":14.425,"end":16.765},{"sentences":[{"text":"Okay.","start":17.154999,"end":17.395,"sentiment":"neutral","sentiment_score":0.09110082685947418},{"text":"I'm moving into a building that's got Gigafide, and you you're listed here as one of the retailers.","start":17.395,"end":25.015,"sentiment":"neutral","sentiment_score":0.07755208988156584}],"sentiment":"neutral","sentiment_score":0.07826518130145575,"channel":1,"num_words":19,"start":17.154999,"end":25.015},{"sentences":[{"text":"Oh, yeah.","start":26.679998,"end":27.66,"sentiment":"neutral","sentiment_score":0.03598172217607498}],"sentiment":"neutral","sentiment_score":0.03598172217607498,"channel":0,"num_words":2,"start":26.679998,"end":27.66},{"sentences":[{"text":"Okay.","start":28.45,"end":28.85,"sentiment":"neutral","sentiment_score":0.02802290767431259},{"text":"Can you please give me an idea of cost?","start":28.85,"end":33.01,"sentiment":"neutral","sentiment_score":0.02005349886086252},{"text":"I I need to I'm I'm currently living in a I'm I'm currently on a NBN plan at another address,","start":33.01,"end":41.774998,"sentiment":"neutral","sentiment_score":0.0012680882588028907}],"sentiment":"neutral","sentiment_score":0.007795538753271103,"channel":1,"num_words":30,"start":28.45,"end":41.774998},{"sentences":[{"text":"Mhmm.","start":41.875,"end":42.375,"sentiment":"neutral","sentiment_score":0.012596755288541315}],"sentiment":"neutral","sentiment_score":0.012596755288541315,"channel":0,"num_words":1,"start":41.875,"end":42.375},{"sentences":[{"text":"and I currently subscribe at a 100.","start":42.795,"end":48.175,"sentiment":"neutral","sentiment_score":0.013912480058414596},{"text":"I'm looking for what speed you can give me at my new address.","start":49.195,"end":53.295,"sentiment":"neutral","sentiment_score":0.044929953721853405},{"text":"So my new address is Unit 4201 Number","start":53.95,"end":59.71,"sentiment":"neutral","sentiment_score":0.031826411839574575}],"sentiment":"neutral","sentiment_score":0.033431716196771176,"channel":1,"num_words":28,"start":42.795,"end":59.71},{"sentences":[{"text":"Four","start":59.379997,"end":59.78,"sentiment":"neutral","sentiment_score":0.03812604397535324}],"sentiment":"neutral","sentiment_score":0.03812604397535324,"channel":0,"num_words":1,"start":59.379997,"end":59.78},{"sentences":[{"text":"7","start":59.71,"end":60.21,"sentiment":"neutral","sentiment_score":0.031246192753314972}],"sentiment":"neutral","sentiment_score":0.031246192753314972,"channel":1,"num_words":1,"start":59.71,"end":60.21},{"sentences":[{"text":"two.","start":59.78,"end":60.28,"sentiment":"neutral","sentiment_score":0.022631868720054623}],"sentiment":"neutral","sentiment_score":0.022631868720054623,"channel":0,"num_words":1,"start":59.78,"end":60.28},{"sentences":[{"text":"4201","start":61.07,"end":62.690002,"sentiment":"neutral","sentiment_score":0.011871157214045525}],"sentiment":"neutral","sentiment_score":0.011871157214045525,"channel":1,"num_words":1,"start":61.07,"end":62.690002},{"sentences":[{"text":"Mhmm.","start":63.379997,"end":63.879997,"sentiment":"neutral","sentiment_score":0.01800624281167984}],"sentiment":"neutral","sentiment_score":0.01800624281167984,"channel":0,"num_words":1,"start":63.379997,"end":63.879997},{"sentences":[{"text":"Number 7 Ross Court, Cleveland, Queensland 4201.","start":63.550003,"end":74.195,"sentiment":"neutral","sentiment_score":0.02011462646935667}],"sentiment":"neutral","sentiment_score":0.02011462646935667,"channel":1,"num_words":7,"start":63.550003,"end":74.195},{"sentences":[{"text":"Thank you so much.","start":75.095,"end":75.895004,"sentiment":"positive","sentiment_score":0.4757307097315788},{"text":"Just give me one second.","start":75.895004,"end":77.195,"sentiment":"neutral","sentiment_score":0.19133926033973694},{"text":"4201.","start":81.07,"end":82.03001,"sentiment":"neutral","sentiment_score":0.04747366905212402},{"text":"Just give me one second.","start":82.03001,"end":82.83,"sentiment":"neutral","sentiment_score":0.05122831389307976},{"text":"Let","start":82.83,"end":82.990005,"sentiment":"neutral","sentiment_score":0.06743847578763962}],"sentiment":"neutral","sentiment_score":0.20191705343313515,"channel":0,"num_words":16,"start":75.095,"end":82.990005},{"sentences":[{"text":"Mhmm.","start":82.95,"end":83.45,"sentiment":"neutral","sentiment_score":0.06316368281841278}],"sentiment":"neutral","sentiment_score":0.06316368281841278,"channel":1,"num_words":1,"start":82.95,"end":83.45},{"sentences":[{"text":"me just go ahead and check this address.","start":82.990005,"end":84.770004,"sentiment":"neutral","sentiment_score":0.09285809751600027},{"text":"And thank you, by the way, for","start":89.630005,"end":90.91,"sentiment":"neutral","sentiment_score":0.28915140458515715}],"sentiment":"neutral","sentiment_score":0.18446164081494013,"channel":0,"num_words":15,"start":82.990005,"end":90.91},{"sentences":[{"text":"Mhmm.","start":90.8925,"end":91.3925,"sentiment":"neutral","sentiment_score":0.2230832725763321}],"sentiment":"neutral","sentiment_score":0.2230832725763321,"channel":1,"num_words":1,"start":90.8925,"end":91.3925},{"sentences":[{"text":"considering Airtel as one of your Internet service provider for Gigafy.","start":90.91,"end":95.575,"sentiment":"neutral","sentiment_score":0.17593097280372272},{"text":"Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy 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now.","start":2035.7428,"end":2036.6428,"sentiment":"positive","sentiment_score":0.3893444736798604}],"sentiment":"positive","sentiment_score":0.5203326106071472,"channel":1,"num_words":5,"start":2035.3428,"end":2036.6428},{"sentences":[{"text":"Thank you.","start":2037.025,"end":2037.505,"sentiment":"positive","sentiment_score":0.6498581171035767},{"text":"Goodbye.","start":2037.505,"end":2037.888,"sentiment":"neutral","sentiment_score":-0.1172691360116005}],"sentiment":"positive","sentiment_score":0.3941490327318509,"channel":0,"num_words":3,"start":2037.025,"end":2037.888}]},"summary":{"result":"success","short":"A customer named Ben called Airedale to inquire about getting a new router and plan. Mary, the representative, confirmed serviceability with their Gigafy network and offered a discount for a 12-month contract and a free holiday accommodation voucher. Ben was also experiencing issues with carrier's website and was not charged for a router. The agent helped Ben find the website and provided details of the plan, including voice mail to email and a monthly price with a contract. The call ended with the agent reminding Ben to send the information and thanking them for their time."},"intents":{"segments":[{"text":"So my new address is Unit 4201 Number Four 7 two. 4201 Mhmm.","start_word":114,"end_word":126,"intents":[{"intent":"Confirm address","confidence_score":0.5222662}]},{"text":"me just go ahead and check this address. And thank you, by the way, for Mhmm. considering Airtel as one of your Internet service provider for Gigafy. Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy network. Okay? Sure.","start_word":151,"end_word":196,"intents":[{"intent":"Check address","confidence_score":0.15904532}]},{"text":"Do you have do do you already have a preferred plan, or I can discuss it with you?","start_word":309,"end_word":326,"intents":[{"intent":"Discuss plan","confidence_score":0.32774246}]},{"text":"I'm sure what you're currently looking is our old website. We actually launched our new website today. So for us to have the most updated router and plans, and if you're currently logged in to I mean, on your website, could you please go to airtel.au and then hit enter?","start_word":362,"end_word":411,"intents":[{"intent":"Provide website update","confidence_score":0.0027883304}]},{"text":"What if I want One. VoIP? What?","start_word":1011,"end_word":1017,"intents":[{"intent":"Add vps","confidence_score":0.07324341},{"intent":"Add vps","confidence_score":0.413489},{"intent":"Request vps","confidence_score":0.012113179}]},{"text":"Could you tell me an error message when you try to click on Hang the on.","start_word":1084,"end_word":1099,"intents":[{"intent":"Provide error message","confidence_score":0.05353782}]},{"text":"And why are you charging me for a router?","start_word":1132,"end_word":1140,"intents":[{"intent":"Request router charge","confidence_score":0.010997329}]},{"text":"And why are you charging me for a router? No.","start_word":1132,"end_word":1141,"intents":[{"intent":"Check bill","confidence_score":0.000008094054}]},{"text":"No.","start_word":1141,"end_word":1141,"intents":[{"intent":"Ask for router","confidence_score":0.08651879}]},{"text":"There's no I'm so sorry. I know it's just went live. But considering your I mean, the situation, if in any case that there will be a charge for router, you'll you should not be charged for the router since there's no way for a router for a gigabyte I mean, Gigafy network.","start_word":1190,"end_word":1242,"intents":[{"intent":"Get gpa","confidence_score":0.00004653509}]},{"text":"No.","start_word":1270,"end_word":1270,"intents":[{"intent":"Confirm address","confidence_score":0.17091948}]},{"text":"For the Pagerie, which includes one DID, it's $10 per month, and for the unlimited cost, that's $24.95. Wow.","start_word":1331,"end_word":1349,"intents":[{"intent":"Analyze website costs","confidence_score":6.9154e-7}]},{"text":"95 a month, For it 20 doesn't 4 95. but it doesn't say if there's voice mail to email. Yeah.","start_word":1984,"end_word":2003,"intents":[{"intent":"Fix pricing discrepancy","confidence_score":0.037086155}]},{"text":"Is there a setup fee for the VoIP? I'm sorry?","start_word":2353,"end_word":2362,"intents":[{"intent":"View pricing","confidence_score":0.0002364418}]},{"text":"You mean setting up the Verve? There's none.","start_word":2384,"end_word":2391,"intents":[{"intent":"Setup a verve","confidence_score":0.0064249104}]},{"text":"I said so I wanna know because I can't I can't order this online because it's putting it's it's hitting me with a let me just see. Selected.","start_word":2414,"end_word":2441,"intents":[{"intent":"Order internet service","confidence_score":0.0015551964}]},{"text":"So you wanna hit me up a $20 connection fee and a six month discount for 15% discount for twelve months and connection fee zero six months Zero. 15% for two year contract.","start_word":2478,"end_word":2510,"intents":[{"intent":"Check connection fee","confidence_score":0.042111278}]},{"text":"I'm interested in either the $2.50 or the 100 plan. I wanna know the price including the VoIP, and I need you to confirm in writing that it will include Okay.","start_word":2714,"end_word":2744,"intents":[{"intent":"Request information","confidence_score":0.036614317}]},{"text":"And should you go to the unlimited for $24.95? Unlimited what?","start_word":3222,"end_word":3232,"intents":[{"intent":"Request information about unlimited calls and unlimited calls","confidence_score":0.000008419157}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airedale. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5548837780952454},{"text":"May I have your name, please? Your name is Ben. Hello, Ben. How are you doing today? Yeah. Not too bad.","start_word":9,"end_word":29,"sentiment":"neutral","sentiment_score":0.24314196407794952},{"text":"Thank you. That's good to hear. How can I help you today?","start_word":30,"end_word":41,"sentiment":"positive","sentiment_score":0.6156773567199707},{"text":"Okay. I'm moving into a building that's got Gigafide, and you you're listed here as one of the retailers. Oh, yeah. Okay. Can you please give me an idea of cost? I I need to I'm I'm currently living in a I'm I'm currently on a NBN plan at another address, Mhmm. and I currently subscribe at a 100. I'm looking for what speed you can give me at my new address. So my new address is Unit 4201 Number Four 7 two. 4201 Mhmm. Number 7 Ross Court, Cleveland, Queensland 4201. Thank you so much. Just give me one second. 4201. Just give me one second. Let Mhmm. me just go ahead and check this address. And thank you, by the way, for Mhmm. considering Airtel as one of your Internet service provider for Gigafy. Now what I'm gonna do is to confirm if this address is serviceable with our Gigafy network. Okay? Sure.","start_word":42,"end_word":196,"sentiment":"neutral","sentiment_score":0.08751726150512695},{"text":"Thank you so much.","start_word":197,"end_word":200,"sentiment":"positive","sentiment_score":0.49636751413345337},{"text":"How's It your it house cut today, it by comes the way? up pardon? I'm How just does asking how's your how's they going? It's oh, going you're to not be too a long bad. weekend. Not too bad. I put the address in, and and I've got a result on your website. So hopefully Yeah. Sure. Just give me one second. We already have here the complete address for Unit 4201 Number 7 Ross Court, Cleveland, Queensland 4163. All I need to do is to check this on our end. 414201. Yes. It's serviceable with their with this address, Ben. How would you like us to proceed? Do you have do do you already have a preferred plan, or I can discuss it with you? Well, I'm looking at the I'm looking the the fastest you can give me is 02:50, isn't it? Let me go ahead and check. Is there any way that you could visit our new website? I'm sure what you're currently looking is our old website. We actually launched our new website today. So for us to have the most updated router and plans, and if you're currently logged in to I mean, on your website, could you please go to airtel.au and then hit enter? I'm going to is it atil.neta.au or atil.au? Just airtel.a It's u. it's telling me it loaded. So airtel.au. Okay. Airtel Yes. Correct then. dot oops. A u. Okay. This is our new website. Okay. Let's have a look. Oh, with the little girl. Yeah? So so what do I look oh, I see what's available. Your address. Okay. I'm just gonna put see what happens because it was it didn't come up the first time. Cleveland. I'm not sure how you want me to type in. Let me check. On on the universal search bar, on your what browser are you you're using? All you have just type in the airtel.au on the browser section. Yeah. No. No. I've done that, but now I'm searching for the address. So what address how do you how do you put it in? Some places put 4201 Slash 7. Some people put Unit Yeah. 4201 Comma 7. When when when you type in airtel.au and then hit enter, were you able were you routed to our web Yeah. Yeah. home Yeah. Yeah. page? Yeah. But now it's asking me to see Okay. what's available at your address. No. That's just give that. Are you seeing the home NBN networks on the upper Yeah. Yeah. I side? am. Yep. Okay. Yep. Yep. Yep. So uh-huh. Could you please hover your mouse if you're using your desktop or click in the Gigafy networks under networks Oh, networks. section? Gigafy. Yep. Okay. Yes, please. Just click Wi Fi network.","start_word":201,"end_word":665,"sentiment":"neutral","sentiment_score":0.012269211248044044},{"text":"Oh, your website's very slow.","start_word":666,"end_word":670,"sentiment":"negative","sentiment_score":-0.6433486938476562},{"text":"Oh, that's better. Okay. Yeah. Yep. Maybe it's because just it just go it just went live today, and you're going to be the first customer, Ben, if Oh, you will do sign I up get a today. bonus? Is there a prize? Well, we are actually offering a 10% discount for twelve months contract and twenty four months contract.","start_word":671,"end_word":730,"sentiment":"neutral","sentiment_score":0.1727980673313141},{"text":"We can also provide you Oh, a free holiday accommodation voucher if you would go lock in with twenty four months contract. So that's your that's gonna be your bonus then.","start_word":731,"end_word":761,"sentiment":"positive","sentiment_score":0.38635697960853577},{"text":"alright. So now yeah. So what address do I put? Because I I gotta go Australia's trusted trusted oh, I see what we got. Yeah. 100 oh, they have don't you give $2.50? Hang on. $2.50.","start_word":762,"end_word":797,"sentiment":"neutral","sentiment_score":-0.003719914238899946},{"text":"Oh, it's very expensive. That's very expensive.","start_word":798,"end_word":804,"sentiment":"negative","sentiment_score":-0.5164099931716919},{"text":"You know, I pay right now for 1,100. I pay a $100 and that includes my VoIP.","start_word":805,"end_word":821,"sentiment":"neutral","sentiment_score":-0.1471492052078247},{"text":"That's very expensive.","start_word":822,"end_word":824,"sentiment":"negative","sentiment_score":-0.4057496190071106},{"text":"Is that symmetric? Because symmetric and asymmetric I mean, comparing the symmetric and asymmetric, the symmetric one would be I mean, the asymmetric will be will is the cheaper one. This plan that you're seeing is also symmetric, which has a good or better better better than asymmetric. Your your plans on your website are bigger than the ones on the Gigafy one. Why is that? Because Yes. it told It's me under for two fifty, two fifty, it was only $93.45 for six months and $109.95. And on your page, you know, it's telling one fifteen. let me take a look into that too. We got one fifteen. How long is the 10% off good for? It's for twenty four months, it's 10%, and for your twelve twelve month, it's 15%. So depending on what plan are you getting. 15% for twelve months. Yes. For twelve months. I mean no. I mean, for the plan of twelve months, and that's 15% is going to be the first six months and then full price after the six months. So half of your twelve month contract. Okay. What if I want One. VoIP? What? If you wanna have VoIP, there should be an option there. You will also have your order summary if you wanna Okay. add the VoIP. It's not giving me an option to put VoIP. In on our new website. Correct? Have you already choose the plan before clicking in the Mhmm. VoIP? Yep. I did. But there's not Okay. there was no option to get VoIP. Could you tell me an error message when you try to click on Hang the on. Hang on a second. Just bear with me. Just hang on a second. no worries. Please take your time, Ben. I'm all good here.","start_word":825,"end_word":1123,"sentiment":"neutral","sentiment_score":-0.008155185448934003},{"text":"It's very expensive compared to I've got NBN.","start_word":1124,"end_word":1131,"sentiment":"negative","sentiment_score":-0.5627536177635193},{"text":"And why are you charging me for a router? No. It does it should not have a router since you guys are in, require a router. You just have to, I know. It's skip it's telling it. me a router. A $151. I think there's Hold a problem on. with your site. Yeah. It it should be deducted. There's no I'm so sorry. I know it's just went live. But considering your I mean, the situation, if in any case that there will be a charge for router, you'll you should not be charged for the router since there's no way for a router for a gigabyte I mean, Gigafy network.","start_word":1132,"end_word":1242,"sentiment":"neutral","sentiment_score":-0.1216701865196228},{"text":"I'm not happy because when I when I put okay.","start_word":1243,"end_word":1252,"sentiment":"negative","sentiment_score":-0.4355035722255707},{"text":"So I've got networks, gigify. Now it says I didn't put should I put the address first? No. It's fine. We can skip checking the address since I've already verified here on my end that your address is serviceable with Gigafy Network with Airtel. It's not asking me about VoIP. Because on my end, I tried adding the VoIP. It's giving me an option for a KG and unlimited. And how much does it end of the price? For the Pagerie, which includes one DID, it's $10 per month, and for the unlimited cost, that's $24.95. Wow. You know that I pay a $100, and it includes my VoIP unlimited.","start_word":1253,"end_word":1362,"sentiment":"neutral","sentiment_score":-0.05556869784539396},{"text":"Yeah. That's that's a rip off.","start_word":1363,"end_word":1368,"sentiment":"negative","sentiment_score":-0.8093439340591431},{"text":"And well, it's And and can so you okay. tell So me but your I pre go on. yeah. I was about to check your address as well with our other network. More another network. You you mentioned earlier that you are currently with NBN? Not at that address. I'm within being in Winduru with IINet. Oh. Oh, on this address, it's actually Gigafy. Just give Yep. me one second. Okay? Can you try checking on checking out on our Sure. old website? On the old website there. Yes. Okay. I'll try it. Yeah. While you're doing that, if I may ask, what's is there an error message while you are adding voice? Hang on a second. Bear with me. I'll choose that there. It's cheaper anyway, so it's even better. Can you find it with supplies you'll need? It's already in the apartment. Hang on. Oh, now how do I get rid of this? Because I've got a pop up. How do I get rid of that?","start_word":1369,"end_word":1536,"sentiment":"neutral","sentiment_score":-0.022564439103007317},{"text":"It's got a big pop up. It's in the way.","start_word":1537,"end_word":1546,"sentiment":"negative","sentiment_score":-0.3471146821975708},{"text":"I don't know.","start_word":1547,"end_word":1549,"sentiment":"neutral","sentiment_score":-0.29111525416374207},{"text":"There's no way to close it.","start_word":1550,"end_word":1555,"sentiment":"negative","sentiment_score":-0.3591752052307129},{"text":"Okay. I think hang on. Alright. You are you on the new website, Penn, checking the VoIP option? No. I'm in the old website now. You told me to go back to the old one, didn't you? Yes. I did. $25 a month, and I've got less speed. Wow. So hang on. Let me under understand. What's a DID? Just give me one second. All the website. Right. Just give me one second. So you're telling me it's either $10 or or $24.95 or is it both of them? I'm sorry then. You're alright. I'm on the old website. Explore work Okay. page. Okay. Explore twelve months connection fee, six months. I need to close this and go back into it because I've got a I've got a pop up.","start_word":1556,"end_word":1685,"sentiment":"neutral","sentiment_score":-0.09293629618791434},{"text":"And I I've got to get rid of it.","start_word":1686,"end_word":1694,"sentiment":"negative","sentiment_score":-0.3795053958892822},{"text":"So hang on a second. Okay. Sure. No worries. So retailers and your Airtel. Yes. Okay. This is a website. Oh my god. How do I get into that?","start_word":1695,"end_word":1723,"sentiment":"neutral","sentiment_score":-0.03364560380578041},{"text":"I can't get rid of the pop up.","start_word":1724,"end_word":1731,"sentiment":"negative","sentiment_score":-0.42287254333496094},{"text":"I'm gonna ah, got it. Got it. Got it. Got it. Worked it out. Okay. So now let's go. 7 Ross Court. Window oh, not Window replacement.","start_word":1732,"end_word":1758,"sentiment":"neutral","sentiment_score":-0.028017159551382065},{"text":"It's very expensive compared to compared to NBN providers.","start_word":1759,"end_word":1767,"sentiment":"negative","sentiment_score":-0.4400651454925537},{"text":"Yeah. It seems it's going to be a different network, but we always make sure that we offer the best I mean, we measure the best price in most network provider with Gigafy too Because NBN is and Gigafy is quite different. It depending on the location which is serviceable with within the area. Yeah.","start_word":1768,"end_word":1822,"sentiment":"neutral","sentiment_score":-0.05043468996882439},{"text":"I I understand what you're telling me, but it's still a rip off compared to NBN.","start_word":1823,"end_word":1838,"sentiment":"negative","sentiment_score":-0.4708327651023865},{"text":"Direct with retailers like iINet, Aussie, you choose it. It's so we're just checking. It's not coming up. But anyway, let's just try one. So we select this one. All work phones. Okay. So there's a PAYG plan that's $10 plus you pay. National calls, 9<unk> a minute. Mobile number, 7<unk> a minute. And it says voice mail to email. And then there's unlimited. Yeah. So does the unlimited plan include voice mail to email or not? Yeah. It's included. The national and the mobile calls. Yeah. Yeah. Yeah. But but do you have a voice mail service to email on the Are unlimited you referring plan? for the for It's hold two plans. on. Just give me 10 a minute. dollars a month, Yeah. and it says Hold on on your one voice moment, mail please. to email. Or this 20 Yes. $4. 95 a month, For it 20 doesn't 4 95. but it doesn't say if there's voice mail to email. Yeah. We'll take also take a book, take note of that so that we can also update that on our new website. What what did you say? I I mean, I will also take a take note into that since, you know, we we are working our new website as well so that we could also update this this on our website with I mean, adding the voice mail to email. So did the but is it included or isn't it? Let me confirm it. Hold on. Sure.","start_word":1839,"end_word":2088,"sentiment":"neutral","sentiment_score":0.004421320244669914},{"text":"Thank you so much.","start_word":2089,"end_word":2092,"sentiment":"positive","sentiment_score":0.3654346466064453},{"text":"Checking on it. Hold on. I'm sorry, Ben. I'm still checking on it. Mhmm. Thank you. Because this needs also to be corrected. Can you put you on hold for a minute or two, Brian? I'll get back to you. Okay? Sure. Thank you so much. Wow. I did. Hello, Ben? Yes. Thank you so much for holding. Yes. I No know worries. you might be busy, so I I would like to offer a callback if you don't mind. But I'm also available, so I can call you back within the day. Yeah. That's fine. Five So just by the way, I downloaded the information, the critical information summary for the phone plan. yeah. And at at But the front not end, it says it's $26, but the information sheet says it's $40. So so Just I give think me there's one a few things not quite right. But I need I need to be able to avail myself of phone messages to email. It's available on the basic plan, but it doesn't look like it's available on the unlimited It's plan. yes. It's actually You cut out included anyone? for $24.95. It The is same or it feature. isn't included? Yes. It is.","start_word":2093,"end_word":2297,"sentiment":"neutral","sentiment_score":-0.003423245856538415},{"text":"Well, I I need you to come back here because I'm not very impressed. It's very unprofessional that what information on your site is different and and the critical information she says is $40 and it doesn't include it.","start_word":2298,"end_word":2336,"sentiment":"negative","sentiment_score":-0.6708155870437622},{"text":"And, you know, you're telling me, yes, it does include it.","start_word":2337,"end_word":2347,"sentiment":"neutral","sentiment_score":0.17075736820697784},{"text":"Yes. It does indeed.","start_word":2348,"end_word":2351,"sentiment":"positive","sentiment_score":0.4110879898071289},{"text":"Is there a setup fee for the VoIP? I'm sorry? Is there a setup fee? It's already included with the when you apply for the Internet. So there's no additional fee? You mean setting up the Verve? There's none. Mhmm. Are you still there? Yes. I'm here. Can you hear me? Yeah. I can hear you, but you didn't answer me. I said so I wanna know because I can't I can't order this online because it's putting it's it's hitting me with a let me just see. Selected. It's hitting me with a oh, yeah. Okay. It's hitting me sorry. I'm on the wrong one. Gigafy. Okay. If I select this one, let's just go. Oh, I see. No contract. It's $45. 12. Okay. So you wanna hit me up a $20 connection fee and a six month discount for 15% discount for twelve months and connection fee zero six months Zero. 15% for two year contract. Yes. And this, discount is for your Internet service. No.","start_word":2352,"end_word":2519,"sentiment":"neutral","sentiment_score":-0.0650893822312355},{"text":"I'm not okay.","start_word":2520,"end_word":2522,"sentiment":"negative","sentiment_score":-0.4619411826133728},{"text":"And oh, 25 connection fee zero. Signify but it says it says the price of the VoIP is 0. Is that right? So this this your your website's all over the place. Did you select the VoIP option? I mean, the Yeah. 24.90. Okay. And then let me just reload I selected here my 20 page. four ninety five. And then down the bottom, it says 24 contract. Connection fee is zero. Six months, 15% discount. First month free. First month free. So so zero for the first month, and then you charge me let me just say six months. Twenty four months connection fee. No.","start_word":2523,"end_word":2628,"sentiment":"neutral","sentiment_score":-0.03180046007037163},{"text":"There's something wrong with the pricing.","start_word":2629,"end_word":2634,"sentiment":"negative","sentiment_score":-0.3849267661571502},{"text":"Definitely. Let me One see moment, what happens. please. I'm I'm actually seeing an updated price. So when I click the VoIP, it has a monthly price and also with the Internet and also with contract. I don't know. Well, okay. Uh-huh. Let's just see. Unlimited calls. Okay. If, is it possible for you to reload the page and then, go back first with, selecting Can you can your you just email Internet, me ma'am? with the information? I'm interested in either the $2.50 or the 100 plan. I wanna know the price including the VoIP, and I need you to confirm in writing that it will include Okay. the messages to email, the the missed phone calls on the VoIP to email. Okay. Can you provide your best I mean, your active email address, please? Of course. It's ben@infinitefinancial,iforindigo,nforNelly,fforFrederick,iforNelly,n as I sorry. Infinite, I n f I n I t e, Financial, f I n a n c I a l, dot com dot a u. Did you get it, or do you need me to spell it?","start_word":2635,"end_word":2813,"sentiment":"neutral","sentiment_score":0.015450744946908684},{"text":"Because it's a mouthful and I get mixed up.","start_word":2814,"end_word":2822,"sentiment":"negative","sentiment_score":-0.44485270977020264},{"text":"Is it b for Ben sorry. B for bravo, e for echo, n for Nancy, at Mhmm. infinite financial? That's going to be I for India, n for Nancy, f for Frank, I for India, n for Nancy, I for India, t for tango, e for echo, f for Frank, I for India, n for Nancy, a for alpha, n for Nancy, c for Charlie, I for India, a for alpha, l for Lima, dot com dot a u. Correct? Yeah. That's me. You'll get me there.","start_word":2823,"end_word":2909,"sentiment":"neutral","sentiment_score":0.0021984176710247993},{"text":"So I want Thank you so much, Ben.","start_word":2910,"end_word":2917,"sentiment":"positive","sentiment_score":0.34461891651153564},{"text":"100 or the $2.50 plan with the VoIP, and I need to be able to to when I don't answer the phone, so I I assume if it doesn't answer, it'll go to some sort of message online, and then the that will email me the missed call. Is that correct? Yeah. I'll Are you email sure? you if I It's yes.","start_word":2918,"end_word":2979,"sentiment":"neutral","sentiment_score":0.02256349233850356},{"text":"very I important that I have that service.","start_word":2980,"end_word":2987,"sentiment":"positive","sentiment_score":0.3833453357219696},{"text":"yes. No worries. But I am not seeing here a 100 over 50 I'm seeing here 100 over 100 plan. 100 over what? Are you referring to 100 over 100 MBPS plan under gigabyte? Yeah. It's 100 over 100. Yeah. You don't know. And the two fifty do you have a two fifty as well? Yes. Yeah. We also have Okay. so I'm If going you can to send you sorry. Go ahead. it's just I'm now very reserved because your Internet is inconsistent with what you're telling me.","start_word":2988,"end_word":3076,"sentiment":"neutral","sentiment_score":-0.06006510928273201},{"text":"It's not very businesslike.","start_word":3077,"end_word":3080,"sentiment":"negative","sentiment_score":-0.38002118468284607},{"text":"I have a small home business. That's why I need that level of service. Mhmm. And you come back to me.","start_word":3081,"end_word":3101,"sentiment":"neutral","sentiment_score":-0.13493312895298004},{"text":"I'm not a I'm not a big fan of plans.","start_word":3102,"end_word":3111,"sentiment":"negative","sentiment_score":-0.33505779504776},{"text":"You know? I'd I'd I hate that you're locked in, but Mhmm. come back to me, please. Okay? Yes. Just to sum it up, I'll be sending you a quote for 100 over 100 MBPS and 250 over 250, both Yep. with VoIP plans and or Yep. bundle, Yep. and also for twenty four months contract. 12 and 24. Yes. No. I'm not I'm Twelve not and I 20 probably won't four. sign for two years. No way. Twelve months probably maximum. This is really sweetened Okay. the deal for me. I 12 wanna know any next setup costs, and I wanna know what month. the VoIP includes. Okay. And should you go to the unlimited for $24.95? Unlimited what? I mean, unlimited calls included, which is the $24 and 95 Yeah. cents. Yeah. I think I think I do that. Yes. Okay. I'll also take a look. I'm so sorry for any confusion this might I mean, you might have today with the critical information summary. We'll also go look into it. Maybe if it's maybe affected with our new, website. But rest assured that I will relay to you the correct information via Sure. email if I won't be able to connect with you via phone. Okay? Sure. And if we have any disputes, we have access to the ombudsman. Yes? Yes. Yes. You're Yeah. you're correct, Okay. Ben. That's fine.","start_word":3112,"end_word":3344,"sentiment":"neutral","sentiment_score":0.0016158513341083037},{"text":"You'll send me the information across. Thank you so much for your help today. Thank you so much, Ben, for your time. Thank you. Bye bye now. Thank you. Goodbye.","start_word":3345,"end_word":3374,"sentiment":"positive","sentiment_score":0.6302699446678162}],"average":{"sentiment":"neutral","sentiment_score":-0.01867942802403171}}}}