{"metadata":{"transaction_key":"deprecated","request_id":"019f112c-8f7f-71e0-bd31-e4d0d7712c26","sha256":"4da1135f61b67000e2a10b2a6936aca9c6a8f799fbfdd037e46c9c57d8bb2e85","created":"2026-06-29T02:19:21.913Z","duration":6.4079375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Andrew, can't take a call at the moment. But please leave a message, and I'll get back to you. Thank you.","confidence":0.97265625,"words":[{"word":"andrew","start":0.39999998,"end":0.79999995,"confidence":0.7126465,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.2008008658885956},{"word":"can't","start":0.79999995,"end":1.12,"confidence":0.75683594,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4889218211174011},{"word":"take","start":1.12,"end":1.28,"confidence":0.9921875,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5863885879516602},{"word":"a","start":1.28,"end":1.4399999,"confidence":0.7290039,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6159176230430603},{"word":"call","start":1.4399999,"end":1.68,"confidence":0.98828125,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6844956874847412},{"word":"at","start":1.68,"end":1.8399999,"confidence":0.97265625,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5432583689689636},{"word":"the","start":1.8399999,"end":1.92,"confidence":0.6894531,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5583325624465942},{"word":"moment","start":1.92,"end":2.32,"confidence":0.76416016,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4845842123031616},{"word":"but","start":2.32,"end":2.48,"confidence":0.78515625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.23986461758613584},{"word":"please","start":2.48,"end":2.72,"confidence":0.8173828,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.32288455963134766},{"word":"leave","start":2.72,"end":2.8799999,"confidence":0.7607422,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14571727812290192},{"word":"a","start":2.8799999,"end":3.04,"confidence":0.91259766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1676144301891327},{"word":"message","start":3.04,"end":3.36,"confidence":0.77246094,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.05239960551261902},{"word":"and","start":3.36,"end":3.4399998,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0113334059715271},{"word":"i'll","start":3.4399998,"end":3.6,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004670520778745413},{"word":"get","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.09643779695034028},{"word":"back","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04128545522689819},{"word":"to","start":4.0,"end":4.16,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004453808069229126},{"word":"you","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.005880832672119141},{"word":"thank","start":4.3199997,"end":4.56,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6288149356842041},{"word":"you","start":4.56,"end":5.06,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31794577836990356}],"paragraphs":{"transcript":"\nAndrew, can't take a call at the moment. But please leave a message, and I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Andrew, can't take a call at the moment.","start":0.39999998,"end":2.32,"sentiment":"negative","sentiment_score":-0.5203374661505222},{"text":"But please leave a message, and I'll get back to you.","start":2.32,"end":4.3199997,"sentiment":"neutral","sentiment_score":-0.09534298107874664},{"text":"Thank you.","start":4.3199997,"end":5.06,"sentiment":"positive","sentiment_score":0.47338035702705383}],"sentiment":"neutral","sentiment_score":-0.20308151461982302,"num_words":21,"start":0.39999998,"end":5.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Andrew, can't take a call at the moment. But please leave a message, and I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Andrew, can't take a call at the moment.","start":0.39999998,"end":2.32,"sentiment":"negative","sentiment_score":-0.5203374661505222},{"text":"But please leave a message, and I'll get back to you.","start":2.32,"end":4.3199997,"sentiment":"neutral","sentiment_score":-0.09534298107874664},{"text":"Thank you.","start":4.3199997,"end":5.06,"sentiment":"positive","sentiment_score":0.47338035702705383}],"sentiment":"neutral","sentiment_score":-0.20308151461982302,"channel":1,"num_words":21,"start":0.39999998,"end":5.06}]},"summary":{"result":"success","short":"Andrew, can't take a call at the moment. But please leave a message, and I'll get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":19,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.6990484}]}]},"sentiments":{"segments":[{"text":"Andrew, can't take a call at the moment.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.49552661180496216},{"text":"But please leave a message, and I'll get back to you.","start_word":8,"end_word":18,"sentiment":"neutral","sentiment_score":-0.07834780961275101},{"text":"Thank you.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.5286931991577148}],"average":{"sentiment":"neutral","sentiment_score":-0.19091661274433136}}}}