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This is Pavitra. I'm doing good. How are you? Yep.\n\nSo I'm just calling in regards to my Airtel account. So can I give my details? Do you want my ID number? I'm calling from an Australian number. So this one's about my bill payment.\n\nOutside of Australia, in India. Oh, okay. Sorry about that. Okay. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.3062235713005066},{"text":"This is Pavitra.","start":2.96,"end":3.86,"sentiment":"neutral","sentiment_score":0.24817547698815665},{"text":"I'm doing good.","start":6.3199997,"end":7.12,"sentiment":"positive","sentiment_score":0.634941816329956},{"text":"How are you?","start":7.12,"end":7.94,"sentiment":"positive","sentiment_score":0.37044745683670044},{"text":"Yep.","start":9.84,"end":10.32,"sentiment":"neutral","sentiment_score":0.05573026090860367}],"sentiment":"positive","sentiment_score":0.3747861893339591,"num_words":11,"start":2.1599998,"end":10.32},{"sentences":[{"text":"So I'm just calling in regards to my Airtel account.","start":10.32,"end":13.139999,"sentiment":"neutral","sentiment_score":0.028166629001498224},{"text":"So can I give my details?","start":14.945,"end":16.705,"sentiment":"neutral","sentiment_score":0.01920620429640015},{"text":"Do you want my ID number?","start":16.705,"end":18.065,"sentiment":"neutral","sentiment_score":0.001586746812487642},{"text":"I'm calling from an Australian number.","start":18.065,"end":20.005001,"sentiment":"neutral","sentiment_score":-0.0031296941451728344},{"text":"So this one's about my bill payment.","start":23.744999,"end":26.085,"sentiment":"neutral","sentiment_score":-0.0033247425952660187}],"sentiment":"neutral","sentiment_score":0.010410646675154567,"num_words":35,"start":10.32,"end":26.085},{"sentences":[{"text":"Outside of Australia, in India.","start":33.77,"end":35.55,"sentiment":"neutral","sentiment_score":-0.036218952387571335},{"text":"Oh, okay.","start":42.17,"end":43.07,"sentiment":"neutral","sentiment_score":-0.05402024835348129},{"text":"Sorry about that.","start":43.422935,"end":44.562935,"sentiment":"neutral","sentiment_score":-0.049277291943629585},{"text":"Okay.","start":46.462936,"end":46.782936,"sentiment":"neutral","sentiment_score":0.2180998772382736},{"text":"Thank you.","start":46.782936,"end":47.422935,"sentiment":"positive","sentiment_score":0.36057884991168976}],"sentiment":"neutral","sentiment_score":0.03863772635276501,"num_words":13,"start":33.77,"end":47.422935},{"sentences":[{"text":"Bye bye.","start":47.422935,"end":48.162937,"sentiment":"neutral","sentiment_score":0.15519330650568008}],"sentiment":"neutral","sentiment_score":0.15519330650568008,"num_words":2,"start":47.422935,"end":48.162937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good\n\nChannel 1: Hi.\n\nChannel 0: afternoon.\n\nChannel 1: This is Pavitra.\n\nChannel 0: Yes. How are you?\n\nChannel 1: I'm doing good. How are you?\n\nChannel 0: Good. Thanks. How can I help you?\n\nChannel 1: Yep. So I'm just calling in regards to my Airtel account. So can I give my details? Do you want my ID number? I'm calling from an Australian number.\n\nChannel 0: But what what's it all about?\n\nChannel 1: So this one's about my bill payment.\n\nChannel 0: Yeah. But but is it regarding a a service here in Australia or outside of Australia?\n\nChannel 1: Outside of Australia, in India.\n\nChannel 0: Yeah. Well, unfortunately, we can't help you here in Australia. You need to call India. We're not the same company. We're a different company.\n\nChannel 1: Oh, okay. Sorry about\n\nChannel 0: Okay.\n\nChannel 1: that.\n\nChannel 0: That's alright. No problem. Thank you.\n\nChannel 1: Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.32736721634864807}],"sentiment":"neutral","sentiment_score":0.32736721634864807,"channel":0,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.3062235713005066}],"sentiment":"neutral","sentiment_score":0.3062235713005066,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"afternoon.","start":2.68,"end":3.18,"sentiment":"neutral","sentiment_score":0.2608920633792877}],"sentiment":"neutral","sentiment_score":0.2608920633792877,"channel":0,"num_words":1,"start":2.68,"end":3.18},{"sentences":[{"text":"This is 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The agent tells her that they can't help her in Australia and she needs to call India. The call ends with the agent apologizing for the misunderstanding and thanking the customer."},"intents":{"segments":[{"text":"Do you want my ID number?","start_word":40,"end_word":45,"intents":[{"intent":"Confirm identity","confidence_score":0.0806976},{"intent":"Provide id","confidence_score":0.050682146}]},{"text":"So this one's about my bill payment. Yeah.","start_word":58,"end_word":65,"intents":[{"intent":"Request bill payment","confidence_score":0.060882226}]},{"text":"But but is it regarding a a service here in Australia or outside of Australia? Outside of Australia, in India.","start_word":66,"end_word":85,"intents":[{"intent":"Express concern about service location","confidence_score":0.000033812492}]}]},"sentiments":{"segments":[{"text":"Good Hi. afternoon. This is Pavitra. Yes. How are you?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.2854055166244507},{"text":"I'm doing good. How are you? Good. Thanks.","start_word":10,"end_word":17,"sentiment":"positive","sentiment_score":0.5263194441795349},{"text":"How can I help you? Yep. So I'm just calling in regards to my Airtel account. So can I give my details? Do you want my ID number? I'm calling from an Australian number. But what what's it all about? So this one's about my bill payment. Yeah. But but is it regarding a a service here in Australia or outside of Australia? Outside of Australia, in India. Yeah.","start_word":18,"end_word":86,"sentiment":"neutral","sentiment_score":0.01405357290059328},{"text":"Well, unfortunately, we can't help you here in Australia. You need to call India.","start_word":87,"end_word":100,"sentiment":"negative","sentiment_score":-0.353272408246994},{"text":"We're not the same company. We're a different company. Oh, okay. Sorry about Okay. that. 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