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Thank you so much for calling your account. How may I help you today? Sure. I would love to check your account, Josh.\n\nLet me just go ahead and pull out your account. May I have your last name, please? Okay. Wonderful. Thank you.\n\nSo I could confirm that you do have a zero balance. Your current invoice for this month has been settled. You're welcome. And anything else that I may help you? Okay.\n\nPerfect. You it's my pleasure to talk to you, and thank you so much. Have a good one, and be safe. 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My name is Joshua Lille, l I l l. And I just wanted to double check what the balance of my account was. I tried looking online, and I just could not find the right thing on the portal. It just kept basically taking me to weird spots and not really giving me an answer, which I'm guessing might mean that my account is zero, but I just wanna double check and make sure.\n\nYep. It's Lille, l I, l l. Okay. Great. Great.\n\nReally. Thank you so much. No. That's all. Thank you so much.\n\nEnjoy us today. Thanks. You too. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. My name is Joshua Lille, l I l l. And I just wanted to double check what the balance of my account was. I tried looking online, and I just could not find the right thing on the portal. It just kept basically taking me to weird spots and not really giving me an answer, which I'm guessing might mean that my account is zero, but I just wanna double check and make sure.\n\nChannel 0: Sure. I would love to check your account, Josh. Let me just go ahead and pull out your account. May I have your last name, please?\n\nChannel 1: Yep. It's Lille, l I, l l.\n\nChannel 0: Okay. Wonderful. Thank you. So I could confirm that you do have a zero balance. Your\n\nChannel 1: Okay.\n\nChannel 0: current\n\nChannel 1: Great.\n\nChannel 0: invoice for this month has been settled.\n\nChannel 1: Great. Really. Thank you so\n\nChannel 0: You're welcome.\n\nChannel 1: much.\n\nChannel 0: And anything else that I may help you?\n\nChannel 1: No. That's all. Thank you so much.\n\nChannel 0: Okay. Perfect.\n\nChannel 1: Enjoy us today.\n\nChannel 0: You it's my pleasure to talk to you, and thank you so much. Have a good one, and be safe.\n\nChannel 1: Thanks. You too.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.30178213119506836},{"text":"Thank you so much for calling your account.","start":1.1999999,"end":3.46,"sentiment":"positive","sentiment_score":0.6281150132417679},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.49942732354005176}],"sentiment":"positive","sentiment_score":0.5548844118913014,"channel":0,"num_words":15,"start":0.96,"end":4.98},{"sentences":[{"text":"Hey.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.025337815284729004},{"text":"My name is Joshua Lille, l I l l.","start":5.92,"end":8.24,"sentiment":"neutral","sentiment_score":0.017806680873036385},{"text":"And I just wanted to double check what the balance of my account was.","start":8.24,"end":12.32,"sentiment":"neutral","sentiment_score":-0.05555325320788792},{"text":"I tried looking online, and I just could not find the right thing on the portal.","start":12.32,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.24647388514131308},{"text":"It just kept basically taking me to weird spots and not really giving me an answer, which I'm guessing might mean that my account is zero, but I just wanna double check and make sure.","start":19.385,"end":29.960001,"sentiment":"neutral","sentiment_score":-0.20908948236278124}],"sentiment":"neutral","sentiment_score":-0.15805148862302304,"channel":1,"num_words":75,"start":5.6,"end":29.960001},{"sentences":[{"text":"Sure.","start":30.32,"end":30.64,"sentiment":"neutral","sentiment_score":0.054582707583904266},{"text":"I would love to check your account, Josh.","start":30.64,"end":32.739998,"sentiment":"neutral","sentiment_score":0.19751916453242302},{"text":"Let me just go ahead and pull out your account.","start":32.8,"end":34.88,"sentiment":"neutral","sentiment_score":0.11933402121067047},{"text":"May I have your last 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for this month has been settled.","start":48.545,"end":51.684998,"sentiment":"neutral","sentiment_score":0.3303715373788561}],"sentiment":"neutral","sentiment_score":0.3303715373788561,"channel":0,"num_words":7,"start":48.545,"end":51.684998},{"sentences":[{"text":"Great.","start":52.595,"end":53.095,"sentiment":"positive","sentiment_score":0.4218301177024842},{"text":"Really.","start":53.56,"end":54.06,"sentiment":"positive","sentiment_score":0.3354564309120178},{"text":"Thank you so","start":55.32,"end":56.140003,"sentiment":"positive","sentiment_score":0.43300267060597736}],"sentiment":"positive","sentiment_score":0.4112589120864868,"channel":1,"num_words":5,"start":52.595,"end":56.140003},{"sentences":[{"text":"You're welcome.","start":56.989998,"end":57.89,"sentiment":"positive","sentiment_score":0.42377352714538574}],"sentiment":"positive","sentiment_score":0.42377352714538574,"channel":0,"num_words":2,"start":56.989998,"end":57.89},{"sentences":[{"text":"much.","start":57.72,"end":58.22,"sentiment":"neutral","sentiment_score":0.2802206873893738}],"sentiment":"neutral","sentiment_score":0.2802206873893738,"channel":1,"num_words":1,"start":57.72,"end":58.22},{"sentences":[{"text":"And anything else that I may help you?","start":58.03,"end":60.29,"sentiment":"neutral","sentiment_score":0.15874876454472542}],"sentiment":"neutral","sentiment_score":0.15874876454472542,"channel":0,"num_words":8,"start":58.03,"end":60.29},{"sentences":[{"text":"No.","start":60.760002,"end":61.0,"sentiment":"neutral","sentiment_score":0.045631974935531616},{"text":"That's all.","start":61.0,"end":61.56,"sentiment":"neutral","sentiment_score":0.08088460564613342},{"text":"Thank you so 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safe.","start":66.59,"end":68.21,"sentiment":"positive","sentiment_score":0.6052919370787484}],"sentiment":"positive","sentiment_score":0.6595232427120209,"channel":0,"num_words":20,"start":63.39,"end":68.21},{"sentences":[{"text":"Thanks.","start":68.43894,"end":68.93894,"sentiment":"positive","sentiment_score":0.4599308967590332},{"text":"You 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He couldn't find the right place online and the agent couldn't help him. The agent confirmed that he has a zero balance and settled his invoice for the month. The call ended with the agent thanking the customer and wishing him well."},"intents":{"segments":[{"text":"And I just wanted to double check what the balance of my account was. I tried looking online, and I just could not find the right thing on the portal. It just kept basically taking me to weird spots and not really giving me an answer, which I'm guessing might mean that my account is zero, but I just wanna double check and make sure. Sure.","start_word":25,"end_word":90,"intents":[{"intent":"Check balance","confidence_score":0.09519031}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30178213119506836},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5704585909843445},{"text":"Hey. My name is Joshua Lille, l I l l. And I just wanted to double check what the balance of my account was. I tried looking online, and I just could not find the right thing on the portal. It just kept basically taking me to weird spots and not really giving me an answer, which I'm guessing might mean that my account is zero, but I just wanna double check and make sure. Sure. I would love to check your account, Josh. Let me just go ahead and pull out your account. May I have your last name, please? Yep. It's Lille, l I, l l. Okay.","start_word":15,"end_word":123,"sentiment":"neutral","sentiment_score":-0.05970969423651695},{"text":"Wonderful. Thank you.","start_word":124,"end_word":126,"sentiment":"positive","sentiment_score":0.4384308457374573},{"text":"So I could confirm that you do have a zero balance. Your Okay. current Great. invoice for this month has been settled.","start_word":127,"end_word":148,"sentiment":"neutral","sentiment_score":0.2193674594163895},{"text":"Great. Really. Thank you so You're welcome.","start_word":149,"end_word":155,"sentiment":"positive","sentiment_score":0.40779170393943787},{"text":"much. And anything else that I may help you? No. That's all.","start_word":156,"end_word":167,"sentiment":"neutral","sentiment_score":0.13659092783927915},{"text":"Thank you so much.","start_word":168,"end_word":171,"sentiment":"positive","sentiment_score":0.44724199175834656},{"text":"Okay.","start_word":172,"end_word":172,"sentiment":"neutral","sentiment_score":0.3177602291107178},{"text":"Perfect. Enjoy us today. You it's my pleasure to talk to you, and thank you so much. Have a good one, and be safe. Thanks.","start_word":173,"end_word":197,"sentiment":"positive","sentiment_score":0.6239879131317139},{"text":"You too. Bye. Bye.","start_word":198,"end_word":201,"sentiment":"neutral","sentiment_score":0.20287533104419708}],"average":{"sentiment":"neutral","sentiment_score":0.1584488026825063}}}}