{"metadata":{"transaction_key":"deprecated","request_id":"019f3f76-40de-7b02-a94c-9af45e86d933","sha256":"5ee0c4487cf58c1972f05d9cca044a104c48b4f9ebef9540f1d582bd004dba1a","created":"2026-07-08T02:02:23.145Z","duration":5.1839375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call.","confidence":0.99316406,"words":[{"word":"hi","start":0.88,"end":1.04,"confidence":0.99194336,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.02104903757572174},{"word":"you've","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.09795352816581726},{"word":"reached","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.1132943257689476},{"word":"mike","start":1.5999999,"end":1.76,"confidence":0.5371094,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":-0.02143757976591587},{"word":"gaze","start":1.76,"end":2.08,"confidence":0.69555664,"punctuated_word":"Gaze,","sentiment":"neutral","sentiment_score":-0.0600721649825573},{"word":"it","start":2.08,"end":2.32,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.04921676218509674},{"word":"manager","start":2.32,"end":2.6399999,"confidence":0.9658203,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.10452333092689514},{"word":"with","start":2.6399999,"end":2.8,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12642353773117063},{"word":"griffith","start":2.8,"end":3.12,"confidence":0.42797852,"punctuated_word":"Griffith","sentiment":"neutral","sentiment_score":-0.07679672539234161},{"word":"city","start":3.12,"end":3.36,"confidence":0.98828125,"punctuated_word":"City","sentiment":"neutral","sentiment_score":-0.16518953442573547},{"word":"council","start":3.36,"end":3.86,"confidence":0.99316406,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":-0.23070624470710752},{"word":"i","start":3.9199998,"end":4.08,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.8780723214149475},{"word":"can't","start":4.08,"end":4.3199997,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.907498061656952},{"word":"take","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.9127441048622132},{"word":"your","start":4.48,"end":4.64,"confidence":0.9892578,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.9028705358505248},{"word":"call","start":4.64,"end":5.14,"confidence":0.6793213,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.584934413433075}],"paragraphs":{"transcript":"\nHi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.04,"sentiment":"neutral","sentiment_score":-0.02104903757572174},{"text":"You've reached Mike Gaze, IT manager with Griffith City Council.","start":1.04,"end":3.86,"sentiment":"neutral","sentiment_score":-0.10456137340515852},{"text":"I can't take your call.","start":3.9199998,"end":5.14,"sentiment":"negative","sentiment_score":-0.8372238874435425}],"sentiment":"neutral","sentiment_score":-0.3282988880528137,"num_words":16,"start":0.88,"end":5.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.04,"sentiment":"neutral","sentiment_score":-0.02104903757572174},{"text":"You've reached Mike Gaze, IT manager with Griffith City Council.","start":1.04,"end":3.86,"sentiment":"neutral","sentiment_score":-0.10456137340515852},{"text":"I can't take your call.","start":3.9199998,"end":5.14,"sentiment":"negative","sentiment_score":-0.8372238874435425}],"sentiment":"neutral","sentiment_score":-0.3282988880528137,"channel":1,"num_words":16,"start":0.88,"end":5.14}]},"summary":{"result":"success","short":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call."},"intents":{"segments":[{"text":"I can't take your call.","start_word":11,"end_word":15,"intents":[{"intent":"Expressing dissatisfaction","confidence_score":0.0006611588}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":-0.09614525735378264},{"text":"I can't take your call.","start_word":11,"end_word":15,"sentiment":"negative","sentiment_score":-0.8935036659240723}],"average":{"sentiment":"negative","sentiment_score":-0.351299934387207}}}}