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Yeah. Yeah. I've been better, but thank you. Oh, I've got the flu.\n\nSo... Yeah. Feeling a bit crap, and I've got a flight in New Zealand tomorrow, so I'm not happy. Okay. Thank you.\n\nI'm there for two weeks. So, yeah, anytime after that, it was free to call. Thank you. No. I'm going...\n\nThat's why I'm so annoyed. I'm going to move my mom and dad into a dementia ward, so it's not ideal. So we have to move them in and pack down their whole house full of furniture, so the timing is not great. Yeah. I think I'm gonna have to.\n\nYeah. No. Not at all. Alright. Appreciate that.\n\nThank you so much. You too. 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Is this Carrie?\n\nChannel 1: Yeah.\n\nChannel 0: Carrie, it's Jenna here from Oakview Financial. How are you?\n\nChannel 1: Yeah. I've been better, but thank you.\n\nChannel 0: Oh, what's wrong?\n\nChannel 1: Oh, I've got the flu. So...\n\nChannel 0: Oh, you poor thing.\n\nChannel 1: Yeah. Feeling a bit crap, and I've got a flight in New Zealand tomorrow, so I'm not happy.\n\nChannel 0: Oh, Well, I was only phoning to book in your advice presentation. So let me phone you back another day after you get back from New Zealand when you're feeling well.\n\nChannel 1: Okay. Thank you. I'm there for two weeks. So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, anytime after that,\n\nChannel 0: That... That's\n\nChannel 1: it was\n\nChannel 0: alright.\n\nChannel 1: free\n\nChannel 0: Oh,\n\nChannel 1: to call.\n\nChannel 0: Kerry, I hope you're feeling better soon. Are you going for a holiday?\n\nChannel 1: Thank you. No. I'm going... That's why I'm so annoyed. I'm going to move my mom and dad into a dementia ward, so it's not ideal.\n\nSo we have to move them in and pack down their whole house full of furniture, so the timing is not great.\n\nChannel 0: Oh, Carrie, I hope you you get a good day's rest and turn your phone off and have a sleep.\n\nChannel 1: Yeah. I\n\nChannel 0: Try\n\nChannel 1: think\n\nChannel 0: and\n\nChannel 1: I'm\n\nChannel 0: get\n\nChannel 1: gonna have\n\nChannel 0: better.\n\nChannel 1: to. Yeah.\n\nChannel 0: Yeah. I'm so sorry to have bothered you, and I'm\n\nChannel 1: No.\n\nChannel 0: I'm\n\nChannel 1: Not at all.\n\nChannel 0: sorry sorry to hear about your parents. And I will give you a call in a couple of weeks. Okay?\n\nChannel 1: Alright. Appreciate that. Thank you so much. You\n\nChannel 0: Thanks, Carrie. Bye.\n\nChannel 1: too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.016017507761716843}],"sentiment":"neutral","sentiment_score":0.016017507761716843,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.029602166265249252},{"text":"Is this Carrie?","start":3.84,"end":4.74,"sentiment":"neutral","sentiment_score":0.031044258425633114}],"sentiment":"neutral","sentiment_score":0.030683735385537148,"channel":0,"num_words":4,"start":3.52,"end":4.74},{"sentences":[{"text":"Yeah.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.054274190217256546}],"sentiment":"neutral","sentiment_score":0.054274190217256546,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"Carrie, it's Jenna here from Oakview 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Carrie.","start":84.798935,"end":85.67893,"sentiment":"neutral","sentiment_score":0.3194469213485718},{"text":"Bye.","start":85.67893,"end":86.17893,"sentiment":"neutral","sentiment_score":0.19209825992584229}],"sentiment":"neutral","sentiment_score":0.2769973675409953,"channel":0,"num_words":3,"start":84.798935,"end":86.17893},{"sentences":[{"text":"too.","start":86.38894,"end":86.46894,"sentiment":"neutral","sentiment_score":0.12902341783046722},{"text":"Bye.","start":86.46894,"end":86.96894,"sentiment":"neutral","sentiment_score":0.08843736350536346}],"sentiment":"neutral","sentiment_score":0.10873039066791534,"channel":1,"num_words":2,"start":86.38894,"end":86.96894},{"sentences":[{"text":"Bye.","start":87.518936,"end":88.018936,"sentiment":"neutral","sentiment_score":0.054502934217453}],"sentiment":"neutral","sentiment_score":0.054502934217453,"channel":0,"num_words":1,"start":87.518936,"end":88.018936}]},"summary":{"result":"success","short":"A representative from Oakview Financial named Jenna calls a customer named Carrie to book an appointment for an advice presentation. However, Carrie is not feeling well and is going on a tour of Australia to stay with her parents. Jenna apologizes for bothering Carrie and promises to call her back in a few weeks after returning from New Zealand."},"intents":{"segments":[{"text":"Oh, Well, I was only phoning to book in your advice presentation. So let me phone you back another day after you get back from New Zealand when you're feeling well. Okay.","start_word":54,"end_word":85,"intents":[{"intent":"Book advice presentation","confidence_score":0.5205843}]},{"text":"I'm so sorry to have bothered you, and I'm No. I'm Not at all. sorry sorry to hear about your parents. And I will give you a call in a couple of weeks. Okay?","start_word":202,"end_word":235,"intents":[{"intent":"Arrange call","confidence_score":0.08472724}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is this Carrie? Yeah. Carrie, it's Jenna here from Oakview Financial. How are you? Yeah. I've been better, but thank you. Oh, what's wrong?","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.05393992364406586},{"text":"Oh, I've got the flu. So... Oh, you poor thing. Yeah. Feeling a bit crap, and I've got a flight in New Zealand tomorrow, so I'm not happy.","start_word":26,"end_word":53,"sentiment":"negative","sentiment_score":-0.5410429239273071},{"text":"Oh, Well, I was only phoning to book in your advice presentation. So let me phone you back another day after you get back from New Zealand when you're feeling well. Okay. Thank you. I'm there for two weeks. So, Okay. yeah, anytime after that, That... That's it was alright. free Oh, to call. Kerry, I hope you're feeling better soon. Are you going for a holiday? Thank you. No. I'm going... That's why I'm so annoyed.","start_word":54,"end_word":130,"sentiment":"neutral","sentiment_score":-0.04050607234239578},{"text":"I'm going to move my mom and dad into a dementia ward, so it's not ideal. So we have to move them in and pack down their whole house full of furniture, so the timing is not great.","start_word":131,"end_word":168,"sentiment":"negative","sentiment_score":-0.41513580083847046},{"text":"Oh, Carrie, I hope you you get a good day's rest and turn your phone off and have a sleep. Yeah. I Try think and I'm get gonna have better. to. Yeah. Yeah. I'm so sorry to have bothered you, and I'm No. I'm Not at all. sorry sorry to hear about your parents. And I will give you a call in a couple of weeks. Okay? Alright.","start_word":169,"end_word":236,"sentiment":"neutral","sentiment_score":-0.03037785179913044},{"text":"Appreciate that. Thank you so much.","start_word":237,"end_word":242,"sentiment":"positive","sentiment_score":0.458977609872818},{"text":"You Thanks, Carrie. Bye. too. Bye. Bye.","start_word":243,"end_word":249,"sentiment":"neutral","sentiment_score":0.18080708384513855}],"average":{"sentiment":"neutral","sentiment_score":-0.10864105812994557}}}}