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We just wanted to confirm on what contract did you choose earlier with other representative? If you spoke with other representative before or this is the first time? Okay. So our other representative brought your order for an Internet service. Is that correct? Our other representative brought us an order for an Internet service. Yeah. Yeah. So for the contract term, is it twelve months, twenty four months, or no contract? No contract? Okay. Please do note that for our no contract, we have an NBN connection fee, which is $45. Yeah. For the twelve month contract, there's no connection fee, and it has a three months 15% discount for the first three months. But please note that if ever you'll be canceling within the contract term, there's a cancellation fees apply. Mhmm. Okay. We do also have twenty four month one check, but same discount promo. Twelve months? Okay. And for the plan, you select 25 MBPS, which is $69.95 per month. Yeah. But since you you opt for the twelve month contract, there's a 15% discount for the first three months. And for the router, will you be needing a router or you already have one? For the router. Do you already have one or you need to get a new one? Okay then. Okay. So I'll inform our cash department regarding the plan speed that you selected and the contract name for them to enter directly to the account. So for the activation, yeah, it's still in process. Update you once successful. And sorry? Okay. For the activation of the service at the address, it's still in progress. We'll update you once it's successful. And mhmm. One more thing. Just wanted to confirm your address. It's 128 Irvin Street, Watson, A C T 2602 or let me have a look. Hang on. Okay. Is it Unit 1 then Slash 53 Leather Crescent Clorinda Vic 316 Leather Crescent. Okay. Got it. Okay then. We'll update you once the activation is successful. Thank you. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking from Airtel Australia?\n\nYeah. Am I speaking with John Spiller? Yeah. Just to check-in. We just wanted to confirm on what contract did you choose earlier with other representative?\n\nIf you spoke with other representative before or this is the first time? Okay. So our other representative brought your order for an Internet service. Is that correct? Our other representative brought us an order for an Internet service.\n\nYeah. Yeah. So for the contract term, is it twelve months, twenty four months, or no contract? No contract? Okay.\n\nPlease do note that for our no contract, we have an NBN connection fee, which is $45. Yeah. For the twelve month contract, there's no connection fee, and it has a three months 15% discount for the first three months. But please note that if ever you'll be canceling within the contract term, there's a cancellation fees apply. Mhmm.\n\nOkay. We do also have twenty four month one check, but same discount promo. Twelve months? Okay. And for the plan, you select 25 MBPS, which is $69.95 per month.\n\nYeah. But since you you opt for the twelve month contract, there's a 15% discount for the first three months. And for the router, will you be needing a router or you already have one? For the router. Do you already have one or you need to get a new one?\n\nOkay then. Okay. So I'll inform our cash department regarding the plan speed that you selected and the contract name for them to enter directly to the account. So for the activation, yeah, it's still in process. Update you once successful.\n\nAnd sorry? Okay. For the activation of the service at the address, it's still in progress. We'll update you once it's successful. And mhmm.\n\nOne more thing. Just wanted to confirm your address. It's 128 Irvin Street, Watson, A C T 2602 or let me have a look. Hang on. Okay.\n\nIs it Unit 1 then Slash 53 Leather Crescent Clorinda Vic 316 Leather Crescent. Okay. Got it. Okay then. We'll update you once the activation is successful.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.0927852988243103},{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.10920487344264984},{"text":"Good afternoon.","start":2.96,"end":3.78,"sentiment":"positive","sentiment_score":0.3739091604948044},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.23891436415059225},{"text":"Am I speaking from Airtel Australia?","start":8.72,"end":11.38,"sentiment":"neutral","sentiment_score":0.04057664362092813}],"sentiment":"neutral","sentiment_score":0.16856875906095786,"num_words":17,"start":2.08,"end":11.38},{"sentences":[{"text":"Yeah.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.03088252991437912},{"text":"Am I speaking with John 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From who? Etow. Yeah. Yes.\n\nNo. No. No. No. For me personally, it's first time.\n\nYes. What was that? Sorry. Yes. He has placed an order.\n\nIt's a new contract. No. Yeah. No contract. Mhmm.\n\nAnd and if there is a contract? Okay. I'll do a contract for twelve months. No. No.\n\nTwelve months. Yeah. Yeah. Will will I be using a what? Sorry.\n\nYes. Yes. No. I'll call one. Okay.\n\nSorry. What was the last speak? I didn't understand what I didn't understand what you said. Yeah. No.\n\nNo. Yeah. It's Schneider Crescent. Yes. Okay.\n\nThank you. Okay. 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Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: From who?\n\nChannel 0: Am I speaking from Airtel Australia?\n\nChannel 1: Etow.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Am I speaking with John Spiller?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just to check-in. We just wanted to confirm on what contract did you choose earlier with other representative? If you spoke with other representative before or this is the first time?\n\nChannel 1: No. No. No. No. For me personally, it's first time.\n\nYes.\n\nChannel 0: Okay. So our other representative brought your order for an Internet service. Is that correct?\n\nChannel 1: What was that? Sorry.\n\nChannel 0: Our other representative brought us an order\n\nChannel 1: Yes.\n\nChannel 0: for an\n\nChannel 1: He\n\nChannel 0: Internet\n\nChannel 1: has placed an\n\nChannel 0: service.\n\nChannel 1: order.\n\nChannel 0: Yeah. Yeah. So for the contract term, is it twelve months, twenty four months, or no contract?\n\nChannel 1: It's a new contract. No.\n\nChannel 0: No contract?\n\nChannel 1: Yeah. No contract.\n\nChannel 0: Okay. Please do note that for our no contract, we have an NBN connection fee, which is $45.\n\nChannel 1: Mhmm. And and if there\n\nChannel 0: Yeah.\n\nChannel 1: is a contract?\n\nChannel 0: For the twelve month contract, there's no connection fee, and it has a three months 15% discount for the first three months. But please note that if ever you'll be canceling within the contract term, there's a cancellation fees apply.\n\nChannel 1: Okay. I'll\n\nChannel 0: Mhmm.\n\nChannel 1: do a contract for\n\nChannel 0: Okay. We do also have\n\nChannel 1: twelve\n\nChannel 0: twenty four month one check, but same\n\nChannel 1: months.\n\nChannel 0: discount\n\nChannel 1: No.\n\nChannel 0: promo.\n\nChannel 1: No.\n\nChannel 0: Twelve months?\n\nChannel 1: Twelve months. Yeah.\n\nChannel 0: Okay. And for the plan, you select 25 MBPS, which is $69.95 per month.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. But since you you opt for the twelve month contract, there's a 15% discount for the first three months. And for the router, will you be needing a router or you already have one?\n\nChannel 1: Will will I be using a what? Sorry.\n\nChannel 0: For the router. Do you already have one or\n\nChannel 1: Yes.\n\nChannel 0: you need to get\n\nChannel 1: Yes.\n\nChannel 0: a new one?\n\nChannel 1: No. I'll call one.\n\nChannel 0: Okay then. Okay. So I'll inform our cash department regarding the plan speed that you selected and the contract name for them to enter directly to the account.\n\nChannel 1: Okay.\n\nChannel 0: So for the activation, yeah, it's still in process. Update you once successful.\n\nChannel 1: Sorry. What\n\nChannel 0: And\n\nChannel 1: was the last speak?\n\nChannel 0: sorry?\n\nChannel 1: I didn't understand what I didn't understand what you said.\n\nChannel 0: Okay. For the activation of the service at the address, it's still in progress. We'll update you once it's successful. And\n\nChannel 1: Yeah.\n\nChannel 0: mhmm. One more thing. Just wanted to confirm your address. It's 128 Irvin Street, Watson, A C T 2602 or let me have\n\nChannel 1: No. No.\n\nChannel 0: a look. Hang on. Okay. Is it Unit 1\n\nChannel 1: Yeah.\n\nChannel 0: then Slash 53 Leather Crescent Clorinda Vic 316\n\nChannel 1: It's Schneider Crescent.\n\nChannel 0: Leather Crescent. Okay. Got it.\n\nChannel 1: Yes.\n\nChannel 0: Okay then. We'll update you once the activation is\n\nChannel 1: Okay. Thank you.\n\nChannel 0: successful. Thank you. Bye for now.\n\nChannel 1: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.023706156760454174}],"sentiment":"neutral","sentiment_score":0.023706156760454174,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.0927852988243103},{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.10920487344264984},{"text":"Good afternoon.","start":2.96,"end":3.78,"sentiment":"positive","sentiment_score":0.3739091604948044},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.23891436415059225}],"sentiment":"neutral","sentiment_score":0.23838264021006497,"channel":0,"num_words":11,"start":2.08,"end":6.8999996},{"sentences":[{"text":"From 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The representative also confirms John's address and informs him that the activation is still in progress."},"intents":{"segments":[{"text":"We just wanted to confirm on what contract did you choose earlier with other representative?","start_word":34,"end_word":48,"intents":[{"intent":"Confirm contract","confidence_score":0.30249062}]},{"text":"And for the plan, you select 25 MBPS, which is $69.95 per month. Yeah.","start_word":235,"end_word":248,"intents":[{"intent":"Update router pricing","confidence_score":0.000047353962}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0752321109175682},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3618287444114685},{"text":"This is Maureen from Airtel tech support. From who? Am I speaking from Airtel Australia? Etow. Yeah. Yeah. Am I speaking with John Spiller? Yes. Yeah. Just to check-in. We just wanted to confirm on what contract did you choose earlier with other representative? If you spoke with other representative before or this is the first time? No.","start_word":5,"end_word":62,"sentiment":"neutral","sentiment_score":0.05019395053386688},{"text":"No. No. No. For me personally, it's first time.","start_word":63,"end_word":71,"sentiment":"negative","sentiment_score":-0.38312965631484985},{"text":"Yes. Okay. So our other representative brought your order for an Internet service. Is that correct? What was that? Sorry. Our other representative brought us an order Yes. for an He Internet has placed an service. order. Yeah. Yeah. So for the contract term, is it twelve months, twenty four months, or no contract? It's a new contract. No. No contract? Yeah. No contract. Okay. Please do note that for our no contract, we have an NBN connection fee, which is $45. Mhmm. And and if there Yeah. is a contract? For the twelve month contract, there's no connection fee, and it has a three months 15% discount for the first three months. But please note that if ever you'll be canceling within the contract term, there's a cancellation fees apply. Okay. I'll Mhmm. do a contract for Okay. We do also have twelve twenty four month one check, but same months. discount No. promo. No. Twelve months? Twelve months. Yeah. Okay. And for the plan, you select 25 MBPS, which is $69.95 per month. Yeah. Yeah. But since you you opt for the twelve month contract, there's a 15% discount for the first three months. And for the router, will you be needing a router or you already have one? Will will I be using a what? Sorry. For the router. Do you already have one or Yes. you need to get Yes. a new one? No. I'll call one. Okay then. Okay. So I'll inform our cash department regarding the plan speed that you selected and the contract name for them to enter directly to the account. Okay. So for the activation, yeah, it's still in process. Update you once successful. Sorry. What And was the last speak? sorry? I didn't understand what I didn't understand what you said. Okay. For the activation of the service at the address, it's still in progress. We'll update you once it's successful. And Yeah. mhmm. One more thing. Just wanted to confirm your address. It's 128 Irvin Street, Watson, A C T 2602 or let me have No. No. a look. Hang on. Okay. Is it Unit 1 Yeah. then Slash 53 Leather Crescent Clorinda Vic 316 It's Schneider Crescent. Leather Crescent. Okay. Got it. Yes. Okay then. We'll update you once the activation is Okay.","start_word":72,"end_word":456,"sentiment":"neutral","sentiment_score":0.01234916661466871},{"text":"Thank you. successful. Thank you.","start_word":457,"end_word":461,"sentiment":"positive","sentiment_score":0.4786726236343384},{"text":"Bye for now. Okay. Bye bye.","start_word":462,"end_word":467,"sentiment":"neutral","sentiment_score":0.2180848866701126}],"average":{"sentiment":"neutral","sentiment_score":0.01882777965472619}}}}