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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. Can I get your full address, please, for me to check? Nine three one mhmm. Three three five. Greenway A C T 2900?\n\nIs it a block diamond unit? 9 yeah. 931Slash335. Okay. Is it okay if I put you on hold?\n\nLet me just check the address availability. K. Hello? Yes. Thank thank you for waiting.\n\nSo after checking the address Supa Network is available at the address. Have you tried to visit our website or not yet? Mhmm. Okay. So for you to order a plan and a router and for you to read also the contract term, we're advising our customers to visit our website, which is airtel.net","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.3035108745098114},{"text":"Good morning.","start":2.6399999,"end":3.28,"sentiment":"positive","sentiment_score":0.5741265416145325},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.94,"sentiment":"positive","sentiment_score":0.4945145291941507},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"positive","sentiment_score":0.49845920006434125},{"text":"Mhmm.","start":17.145,"end":17.645,"sentiment":"neutral","sentiment_score":0.005708598531782627}],"sentiment":"positive","sentiment_score":0.4652840859421036,"num_words":17,"start":2.1599998,"end":17.645},{"sentences":[{"text":"Okay.","start":18.025,"end":18.525,"sentiment":"neutral","sentiment_score":0.01913977414369583},{"text":"Can I get your full address, please, for me to check?","start":20.825,"end":23.885,"sentiment":"neutral","sentiment_score":0.019446091387759556},{"text":"Nine three one mhmm.","start":28.425,"end":29.884998,"sentiment":"neutral","sentiment_score":0.003105113049969077},{"text":"Three three five.","start":33.54,"end":34.6,"sentiment":"neutral","sentiment_score":0.006215948301057021},{"text":"Greenway A C T 2900?","start":44.525,"end":47.185,"sentiment":"neutral","sentiment_score":0.008520791679620743}],"sentiment":"neutral","sentiment_score":0.012779959787925085,"num_words":24,"start":18.025,"end":47.185},{"sentences":[{"text":"Is it a block diamond unit?","start":48.365,"end":51.185,"sentiment":"neutral","sentiment_score":0.0037432813551276922},{"text":"9 yeah.","start":60.77,"end":61.97,"sentiment":"neutral","sentiment_score":0.013448645826429129},{"text":"931Slash335.","start":61.97,"end":64.29,"sentiment":"neutral","sentiment_score":0.0064252628944814205},{"text":"Okay.","start":64.29,"end":64.69,"sentiment":"neutral","sentiment_score":0.03185177594423294},{"text":"Is it okay if I put you on hold?","start":64.69,"end":66.29,"sentiment":"neutral","sentiment_score":0.02175756957795885}],"sentiment":"neutral","sentiment_score":0.014918533938103601,"num_words":19,"start":48.365,"end":66.29},{"sentences":[{"text":"Let me just check the address availability.","start":66.29,"end":68.15,"sentiment":"neutral","sentiment_score":0.022085025374378477},{"text":"K.","start":70.37,"end":70.87,"sentiment":"neutral","sentiment_score":0.043664224445819855},{"text":"Hello?","start":104.545006,"end":105.045006,"sentiment":"neutral","sentiment_score":0.021832428872585297},{"text":"Yes.","start":106.945,"end":107.345,"sentiment":"neutral","sentiment_score":0.12327060848474504},{"text":"Thank thank you for waiting.","start":107.345,"end":108.885,"sentiment":"neutral","sentiment_score":0.280335521697998}],"sentiment":"neutral","sentiment_score":0.11633600319425265,"num_words":15,"start":66.29,"end":108.885},{"sentences":[{"text":"So after checking the address Supa Network is available at the address.","start":108.945,"end":115.685005,"sentiment":"neutral","sentiment_score":0.05542088858783245},{"text":"Have you tried to visit our website or not yet?","start":116.22,"end":118.96,"sentiment":"neutral","sentiment_score":-0.018843111209571363},{"text":"Mhmm.","start":121.82,"end":122.32,"sentiment":"neutral","sentiment_score":-0.010374331846833227},{"text":"Okay.","start":127.58,"end":128.08,"sentiment":"neutral","sentiment_score":0.06513723731040955},{"text":"So for you to order a plan and a router and for you to read also the contract term, we're advising our customers to visit our website, which is airtel.net","start":128.3,"end":146.01593,"sentiment":"neutral","sentiment_score":0.05592807661741972}],"sentiment":"neutral","sentiment_score":0.04091156953600822,"num_words":54,"start":108.945,"end":146.01593}]}}]},{"alternatives":[{"transcript":"Hello. 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My name is Daniel. I'm looking to connect the Internet to a new address. Unit Number 931 335 Ankepels Street, A N K E P E, L L, Street. Yes.\n\nYes. That's the one. Yes. Aspen Village. Yeah.\n\nAspen Village, I think it is. Aspen Village in Black Diamond. Yes. Yes. That's the one.\n\nThank you. That. Hello? Well, I visited Super Network, and I put my address in, and it said that this network was available.","paragraphs":[{"sentences":[{"text":"Hello.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.060926780104637146},{"text":"My name is Daniel.","start":10.16,"end":11.3,"sentiment":"neutral","sentiment_score":0.05249655619263649},{"text":"I'm looking to connect the Internet to a new address.","start":11.599999,"end":14.805,"sentiment":"neutral","sentiment_score":0.040583621338009836},{"text":"Unit Number 931 335 Ankepels Street, A N K E P E, L L, Street.","start":25.925,"end":42.06,"sentiment":"neutral","sentiment_score":0.008614936067412296},{"text":"Yes.","start":46.934998,"end":47.434998,"sentiment":"neutral","sentiment_score":0.023449869826436043}],"sentiment":"neutral","sentiment_score":0.026755584809448448,"num_words":31,"start":8.639999,"end":47.434998},{"sentences":[{"text":"Yes.","start":47.655,"end":47.975,"sentiment":"neutral","sentiment_score":0.029509780928492543},{"text":"That's the one.","start":47.975,"end":48.795,"sentiment":"neutral","sentiment_score":0.031732501462101936},{"text":"Yes.","start":52.375,"end":52.875,"sentiment":"neutral","sentiment_score":0.020133126527071},{"text":"Aspen Village.","start":53.574997,"end":54.555,"sentiment":"neutral","sentiment_score":0.015247995965182781},{"text":"Yeah.","start":55.22,"end":55.38,"sentiment":"neutral","sentiment_score":0.03558189421892166}],"sentiment":"neutral","sentiment_score":0.026364787248894572,"num_words":8,"start":47.655,"end":55.38},{"sentences":[{"text":"Aspen Village, I think it is.","start":55.38,"end":57.0,"sentiment":"neutral","sentiment_score":0.028948258919020493},{"text":"Aspen Village in Black Diamond.","start":57.94,"end":59.48,"sentiment":"neutral","sentiment_score":0.020819130167365075},{"text":"Yes.","start":59.54,"end":60.02,"sentiment":"neutral","sentiment_score":0.04545140266418457},{"text":"Yes.","start":60.02,"end":60.34,"sentiment":"neutral","sentiment_score":0.053313951939344406},{"text":"That's the one.","start":60.34,"end":61.16,"sentiment":"neutral","sentiment_score":0.0521956260005633}],"sentiment":"neutral","sentiment_score":0.03332108980976045,"num_words":16,"start":55.38,"end":61.16},{"sentences":[{"text":"Thank you.","start":69.06,"end":69.88,"sentiment":"neutral","sentiment_score":0.21946218609809875},{"text":"That.","start":101.895,"end":102.395,"sentiment":"neutral","sentiment_score":0.059441979974508286},{"text":"Hello?","start":105.655,"end":106.155,"sentiment":"neutral","sentiment_score":0.02141107991337776},{"text":"Well, I visited Super Network, and I put my address in, and it said that this network was available.","start":119.63,"end":124.93,"sentiment":"neutral","sentiment_score":-0.02416208151139711}],"sentiment":"neutral","sentiment_score":0.0026390384072842803,"num_words":23,"start":69.06,"end":124.93}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. My name is Daniel. I'm looking to connect the Internet to a new address.\n\nChannel 0: Mhmm. Okay. Can I get your full address, please, for me to check?\n\nChannel 1: Unit Number 931\n\nChannel 0: Nine three one mhmm.\n\nChannel 1: 335\n\nChannel 0: Three three five.\n\nChannel 1: Ankepels Street, A N K E P E, L L, Street.\n\nChannel 0: Greenway A C T 2900?\n\nChannel 1: Yes. Yes. That's the one.\n\nChannel 0: Is it a block diamond unit?\n\nChannel 1: Yes. Aspen Village. Yeah. Aspen Village, I think it is. Aspen Village in Black Diamond.\n\nYes. Yes. That's the one.\n\nChannel 0: 9 yeah. 931Slash335. Okay. Is it okay if I put you on hold? Let me just check the address availability.\n\nChannel 1: Thank you.\n\nChannel 0: K.\n\nChannel 1: That.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank thank you for waiting. So after checking the address Supa Network is available at the address. Have you tried to visit our website or not yet?\n\nChannel 1: Well, I visited Super Network, and I put\n\nChannel 0: Mhmm.\n\nChannel 1: my address in, and it said that this network was available.\n\nChannel 0: Okay. So for you to order a plan and a router and for you to read also the contract term, we're advising our customers to visit our website, which is airtel.net","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.3035108745098114},{"text":"Good morning.","start":2.6399999,"end":3.28,"sentiment":"positive","sentiment_score":0.5741265416145325},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.94,"sentiment":"positive","sentiment_score":0.4945145291941507},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"positive","sentiment_score":0.49845920006434125}],"sentiment":"positive","sentiment_score":0.49400755390524864,"channel":0,"num_words":16,"start":2.1599998,"end":7.7},{"sentences":[{"text":"Hello.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.060926780104637146},{"text":"My name is 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The representative, Maureen, asks for his address and confirms the details of the new address. She puts him on hold to check availability and advises him to visit their website to order a plan and router."},"intents":{"segments":[{"text":"Hello. My name is Daniel. I'm looking to connect the Internet to a new address. Mhmm. Okay.","start_word":16,"end_word":32,"intents":[{"intent":"Connect internet to new address","confidence_score":0.21290556}]},{"text":"Can I get your full address, please, for me to check?","start_word":33,"end_word":43,"intents":[{"intent":"Check address availability","confidence_score":0.664708}]},{"text":"So for you to order a plan and a router and for you to read also the contract term, we're advising our customers to visit our website, which is airtel.","start_word":177,"end_word":206,"intents":[{"intent":"Order a plan","confidence_score":0.00499784}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3035108745098114},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.504051923751831},{"text":"Hello. My name is Daniel. I'm looking to connect the Internet to a new address. Mhmm. Okay. Can I get your full address, please, for me to check? Unit Number 931 Nine three one mhmm. 335 Three three five. Ankepels Street, A N K E P E, L L, Street. Greenway A C T 2900? Yes. Yes. That's the one. Is it a block diamond unit? Yes. Aspen Village. Yeah. Aspen Village, I think it is. Aspen Village in Black Diamond. Yes. Yes. That's the one. 9 yeah. 931Slash335. Okay. Is it okay if I put you on hold? Let me just check the address availability. Thank you. K. That. Hello? Hello? Yes. Thank thank you for waiting. So after checking the address Supa Network is available at the address. Have you tried to visit our website or not yet? Well, I visited Super Network, and I put Mhmm. my address in, and it said that this network was available. Okay. So for you to order a plan and a router and for you to read also the contract term, we're advising our customers to visit our website, which is airtel.net","start_word":16,"end_word":206,"sentiment":"neutral","sentiment_score":0.03143255412578583}],"average":{"sentiment":"neutral","sentiment_score":0.06564550462111927}}}}