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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking yeah.\n\nI'm good. Thank you for asking. Am I speaking with Chris Steinmore? Yeah. We just received your order, and we're currently activating the service.\n\nUpon checking, you ordered Gigafy 500. But, unfortunately, upon checking your address, the highest fee that we can offer that Gigafigan offers only 100 Mbps. Mhmm. Are you okay with that? That is only $95 per month.\n\nSo if ever you have it's one sorry. For the 100 MBPS, it's $95. You can. Mhmm. Regarding that, is it okay if I ask our accounts department first to confirm?\n\nThen I get back to you. Okay. Sure. So I will no longer proceed with the activation? Okay.\n\nOkay. Sure. I'll back to you. Bye for now. Yeah.\n\nI will give you a callback, or our account department will give you a callback instead of me. Okay. Thank you. 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Chris speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Hi. How are\n\nChannel 0: Am\n\nChannel 1: you?\n\nChannel 0: I speaking yeah. I'm good. Thank you for asking. Am I speaking with Chris Steinmore?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yeah. We just received your order, and we're currently activating the service.\n\nChannel 1: Yep.\n\nChannel 0: Upon checking, you ordered Gigafy 500. But, unfortunately, upon checking your address, the highest fee that we can offer that Gigafigan offers only 100 Mbps.\n\nChannel 1: Oh, okay. Alright.\n\nChannel 0: Mhmm. Are you okay with that? That is only $95 per month. So if ever\n\nChannel 1: Yeah. How much is\n\nChannel 0: you\n\nChannel 1: it?\n\nChannel 0: have\n\nChannel 1: Sorry. Hold on.\n\nChannel 0: it's one sorry. For the 100 MBPS, it's $95.\n\nChannel 1: Alright. Well, I might have to review I might to rethink which provider I go with. 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She offers to cancel the service and refund the payment, but Chris is uncomfortable with the offer and decides to cancel. Maureen informs him that the account department will call him back instead."},"intents":{"segments":[{"text":"Am I speaking with Chris Steinmore? Yes.","start_word":28,"end_word":34,"intents":[{"intent":"Verify account","confidence_score":0.00039108182},{"intent":"Confirm order","confidence_score":0.08596637}]},{"text":"Upon checking, you ordered Gigafy 500. But, unfortunately, upon checking your address, the highest fee that we can offer that Gigafigan offers only 100 Mbps. Oh, okay.","start_word":49,"end_word":75,"intents":[{"intent":"Check fee","confidence_score":0.17680882}]},{"text":"Well, I might have to review I might to rethink which provider I go with. Would you be able to cancel that service for me, please? 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Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.0732523649930954},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3677077293395996},{"text":"This is Maureen from Airtel tech support. Hi. How Am are I you? speaking yeah.","start_word":7,"end_word":21,"sentiment":"neutral","sentiment_score":0.2510926425457001},{"text":"I'm good. Thank you for asking.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.5479184985160828},{"text":"Am I speaking with Chris Steinmore? Yes. Yep. Yeah. We just received your order, and we're currently activating the service. Yep. Upon checking, you ordered Gigafy 500. But, unfortunately, upon checking your address, the highest fee that we can offer that Gigafigan offers only 100 Mbps. Oh, okay. Alright. Mhmm. Are you okay with that? That is only $95 per month. So if ever Yeah. How much is you it? have Sorry. Hold on. it's one sorry. For the 100 MBPS, it's $95. Alright. Well, I might have to review I might to rethink which provider I go with. Would you be able to cancel that service for me, please? And, You can. Mhmm. yeah, just re and refund refund that. Refund the payment. Regarding that, is it okay if I ask our accounts department first to confirm? Then I get back to you. Sure. Okay. Sure. So I will no longer proceed with the activation? Yes. Yeah. No longer Okay. proceed with it. Okay. Sure. I'll back to you. You'll Bye for call you'll call me now. Yeah. I will give you a callback, back? or Sure. our Okay. account department will give you a callback instead of me. Okay. No worries. Okay. Thank you. Bye for now. Thank you. Bye.","start_word":28,"end_word":239,"sentiment":"neutral","sentiment_score":-0.02878236584365368}],"average":{"sentiment":"neutral","sentiment_score":0.008837048553589522}}}}