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Hello? What can I do for you? Yeah. Mhmm.\n\nYeah. Yes. Leanne, the server went up to Jara to get a nurse. I I don't know who actually came. Oh, could've been the clinical manager.\n\nClinical nurse. Sorry. Do you want me to forward you what I received off Diane? Diane. Because, obviously, Priti, the clinical nurse, sent Diane a Okay.\n\nVoid. Mike, f y I, Sent. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"How are you the lads?","start":1.36,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.09009950757026672},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.028974220156669617},{"text":"What can I do for you?","start":15.3949995,"end":19.814999,"sentiment":"neutral","sentiment_score":0.014247670769691467},{"text":"Yeah.","start":23.634998,"end":24.134998,"sentiment":"neutral","sentiment_score":0.01746370643377304},{"text":"Mhmm.","start":30.03,"end":30.53,"sentiment":"neutral","sentiment_score":-0.005879832431674004}],"sentiment":"neutral","sentiment_score":0.04118154690201793,"num_words":14,"start":1.36,"end":30.53},{"sentences":[{"text":"Yeah.","start":36.9375,"end":37.4375,"sentiment":"neutral","sentiment_score":-0.003966895863413811},{"text":"Yes.","start":64.46,"end":64.96,"sentiment":"neutral","sentiment_score":-0.02762891724705696},{"text":"Leanne, the server went up to Jara to get a nurse.","start":66.299995,"end":73.115,"sentiment":"neutral","sentiment_score":-0.05173735930161043},{"text":"I I don't know who actually came.","start":77.575,"end":79.575,"sentiment":"neutral","sentiment_score":-0.13447226583957672},{"text":"Oh, could've been the clinical manager.","start":79.575,"end":81.354996,"sentiment":"neutral","sentiment_score":-0.06999162336190541}],"sentiment":"neutral","sentiment_score":-0.07546009101833288,"num_words":26,"start":36.9375,"end":81.354996},{"sentences":[{"text":"Clinical nurse.","start":82.055,"end":82.935,"sentiment":"neutral","sentiment_score":-0.03698262572288513},{"text":"Sorry.","start":82.935,"end":83.435,"sentiment":"neutral","sentiment_score":-0.0567706935107708},{"text":"Do you want me to forward you what I received off Diane?","start":84.31,"end":87.13,"sentiment":"neutral","sentiment_score":-0.03655687688539425},{"text":"Diane.","start":90.63,"end":91.13,"sentiment":"neutral","sentiment_score":-0.01572079211473465},{"text":"Because, obviously, Priti, the clinical nurse, sent Diane a Okay.","start":91.83,"end":100.115005,"sentiment":"neutral","sentiment_score":-0.0026700666174292566}],"sentiment":"neutral","sentiment_score":-0.02353230484116536,"num_words":26,"start":82.055,"end":100.115005},{"sentences":[{"text":"Void.","start":104.415,"end":104.915,"sentiment":"neutral","sentiment_score":0.12251472473144533},{"text":"Mike, f y I, Sent.","start":109.215004,"end":118.94294,"sentiment":"neutral","sentiment_score":0.10239015072584152},{"text":"Okay.","start":118.94294,"end":119.34294,"sentiment":"neutral","sentiment_score":0.23319846391677856},{"text":"Thank you.","start":119.34294,"end":120.062935,"sentiment":"positive","sentiment_score":0.3757139891386032},{"text":"Bye.","start":120.062935,"end":120.562935,"sentiment":"neutral","sentiment_score":0.22281143069267273}],"sentiment":"neutral","sentiment_score":0.18419033512473107,"num_words":10,"start":104.415,"end":120.562935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: How are you the lads? 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How did they ultimately raise help?\n\nDid they leave the room and go and get someone?\n\nChannel 1: Yes. Leanne, the server went up to Jara to get a nurse.\n\nChannel 0: But it wasn't the nurse that came.\n\nChannel 1: I I don't know who actually came. Oh, could've been the clinical manager. Clinical\n\nChannel 0: Yes.\n\nChannel 1: nurse. Sorry. Do you want me to forward you what I received off Diane?\n\nChannel 0: Of Leanne.\n\nChannel 1: Diane. Because, obviously,\n\nChannel 0: Deanne.\n\nChannel 1: Priti, the clinical nurse, sent Diane a\n\nChannel 0: Oh, yeah. You can do it. Yeah. That'd be good.\n\nChannel 1: Okay. Void. Mike, f y I,\n\nChannel 0: Cool. Alrighty. I'll have a look at that. Thank you.\n\nChannel 1: Sent. Okay. Thank you. Bye.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"How are you the lads?","start":1.36,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.09009950757026672},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.028974220156669617}],"sentiment":"neutral","sentiment_score":0.07991195966800053,"channel":1,"num_words":6,"start":1.36,"end":5.38},{"sentences":[{"text":"That was it was that a combination of Hawaii and Hawaii are the lads?","start":5.3599997,"end":9.3,"sentiment":"neutral","sentiment_score":0.023413678498140404}],"sentiment":"neutral","sentiment_score":0.023413678498140404,"channel":0,"num_words":14,"start":5.3599997,"end":9.3},{"sentences":[{"text":"What can I do for","start":15.3949995,"end":16.695,"sentiment":"neutral","sentiment_score":0.016052963584661482}],"sentiment":"neutral","sentiment_score":0.016052963584661482,"channel":1,"num_words":5,"start":15.3949995,"end":16.695},{"sentences":[{"text":"I've just we've had a conversation","start":17.705,"end":19.325,"sentiment":"neutral","sentiment_score":0.018143311453362305}],"sentiment":"neutral","sentiment_score":0.018143311453362305,"channel":0,"num_words":6,"start":17.705,"end":19.325},{"sentences":[{"text":"you?","start":19.314999,"end":19.814999,"sentiment":"neutral","sentiment_score":0.005221206694841385}],"sentiment":"neutral","sentiment_score":0.005221206694841385,"channel":1,"num_words":1,"start":19.314999,"end":19.814999},{"sentences":[{"text":"in with Orem around the trucking episode in c plus last 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what","start":36.25,"end":37.13,"sentiment":"neutral","sentiment_score":-0.008087861662109693}],"sentiment":"neutral","sentiment_score":-0.015944362328997975,"channel":0,"num_words":29,"start":30.810001,"end":37.13},{"sentences":[{"text":"Yeah.","start":36.9375,"end":37.4375,"sentiment":"neutral","sentiment_score":-0.003966895863413811}],"sentiment":"neutral","sentiment_score":-0.003966895863413811,"channel":1,"num_words":1,"start":36.9375,"end":37.4375},{"sentences":[{"text":"happened correct.","start":37.13,"end":38.43,"sentiment":"neutral","sentiment_score":-0.009348265826702118},{"text":"So my understanding is a client started to choke.","start":38.89,"end":42.03,"sentiment":"neutral","sentiment_score":-0.09181089243955082},{"text":"There was no ability for arm staff to send for urgent help.","start":42.625,"end":45.925,"sentiment":"neutral","sentiment_score":-0.17528901621699333},{"text":"They pressed the the call bell, but we when we checked the call bell log, there was no 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Diane?","start":84.31,"end":87.13,"sentiment":"neutral","sentiment_score":-0.03655687688539425}],"sentiment":"neutral","sentiment_score":-0.03789451026490757,"channel":1,"num_words":14,"start":82.534996,"end":87.13},{"sentences":[{"text":"Of Leanne.","start":89.25,"end":89.99,"sentiment":"neutral","sentiment_score":-0.013608075212687254}],"sentiment":"neutral","sentiment_score":-0.013608075212687254,"channel":0,"num_words":2,"start":89.25,"end":89.99},{"sentences":[{"text":"Diane.","start":90.63,"end":91.13,"sentiment":"neutral","sentiment_score":-0.01572079211473465},{"text":"Because, obviously,","start":91.83,"end":92.649994,"sentiment":"neutral","sentiment_score":-0.016443931963294744}],"sentiment":"neutral","sentiment_score":-0.016202885347108047,"channel":1,"num_words":3,"start":90.63,"end":92.649994},{"sentences":[{"text":"Deanne.","start":92.21,"end":92.71,"sentiment":"neutral","sentiment_score":-0.015319461934268476}],"sentiment":"neutral","sentiment_score":-0.015319461934268476,"channel":0,"num_words":1,"start":92.21,"end":92.71},{"sentences":[{"text":"Priti, the clinical nurse, sent Diane a","start":92.71,"end":96.24,"sentiment":"neutral","sentiment_score":-0.016599261734102453}],"sentiment":"neutral","sentiment_score":-0.016599261734102453,"channel":1,"num_words":7,"start":92.71,"end":96.24},{"sentences":[{"text":"Oh, yeah.","start":97.085,"end":97.485,"sentiment":"neutral","sentiment_score":0.06595060229301453},{"text":"You can do 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I,","start":109.215004,"end":111.075005,"sentiment":"neutral","sentiment_score":0.08153529278934002}],"sentiment":"neutral","sentiment_score":0.09517298762996991,"channel":1,"num_words":6,"start":99.615005,"end":111.075005},{"sentences":[{"text":"Cool.","start":114.22,"end":114.72,"sentiment":"neutral","sentiment_score":0.22793325781822205},{"text":"Alrighty.","start":116.700005,"end":117.18,"sentiment":"neutral","sentiment_score":0.2533118724822998},{"text":"I'll have a look at that.","start":117.18,"end":118.060005,"sentiment":"neutral","sentiment_score":0.2678889085849126},{"text":"Thank you.","start":118.060005,"end":118.8,"sentiment":"positive","sentiment_score":0.46084678173065186}],"sentiment":"neutral","sentiment_score":0.3010272145271301,"channel":0,"num_words":10,"start":114.22,"end":118.8},{"sentences":[{"text":"Sent.","start":118.702934,"end":118.94294,"sentiment":"neutral","sentiment_score":0.1858095824718475},{"text":"Okay.","start":118.94294,"end":119.34294,"sentiment":"neutral","sentiment_score":0.23319846391677856},{"text":"Thank you.","start":119.34294,"end":120.062935,"sentiment":"positive","sentiment_score":0.3757139891386032},{"text":"Bye.","start":120.062935,"end":120.562935,"sentiment":"neutral","sentiment_score":0.22281143069267273}],"sentiment":"neutral","sentiment_score":0.27864949107170106,"channel":1,"num_words":5,"start":118.702934,"end":120.562935},{"sentences":[{"text":"Okay.","start":120.3,"end":120.8,"sentiment":"neutral","sentiment_score":0.15095120668411255},{"text":"Bye.","start":120.86,"end":121.36,"sentiment":"neutral","sentiment_score":0.08064089715480804}],"sentiment":"neutral","sentiment_score":0.1157960519194603,"channel":0,"num_words":2,"start":120.3,"end":121.36}]},"summary":{"result":"success","short":"The customer and agent discuss a recent conversation about lads and a client's choking. The agent explains that the client was able to use the call bell but there was no evidence of it being summoned. The agent will look into the situation and send information to the customer."},"intents":{"segments":[{"text":"So my understanding is a client started to choke. There was no ability for arm staff to send for urgent help. They pressed the the call bell, but we when we checked the call bell log, there was no evidence of the call bell being summoned, but maintenance we're testing to see if it's working well.","start_word":98,"end_word":153,"intents":[{"intent":"Check and investigate the situation","confidence_score":0.00014166975}]},{"text":"They pressed the the call bell, but we when we checked the call bell log, there was no evidence of the call bell being summoned, but maintenance we're testing to see if it's working well.","start_word":119,"end_word":153,"intents":[{"intent":"Report the call log","confidence_score":0.005582229}]},{"text":"Do you want me to forward you what I received off Diane? Of Leanne.","start_word":206,"end_word":219,"intents":[{"intent":"Forward information","confidence_score":0.02936133}]},{"text":"Thank you. Bye. Okay. Bye.","start_word":259,"end_word":263,"intents":[{"intent":"End conversation","confidence_score":0.041089494}]}]},"sentiments":{"segments":[{"text":"How are you the lads? Hello? That was it was that a combination of Hawaii and Hawaii are the lads? What can I do for I've just we've had a conversation you? in with Orem around the trucking episode in c plus last night. Yeah. And, ultimately, I sort of said, yeah. We need to have a look at that to to have some ability Mhmm. for all the staff or maybe other staff to raise an urgent alarm. So we're gonna have a look at that. But I just wanna check. I've got what Yeah. happened correct. So my understanding is a client started to choke. There was no ability for arm staff to send for urgent help. They pressed the the call bell, but we when we checked the call bell log, there was no evidence of the call bell being summoned, but maintenance we're testing to see if it's working well. How did they ultimately raise help? Did they leave the room and go and get someone? Yes. Leanne, the server went up to Jara to get a nurse. But it wasn't the nurse that came. I I don't know who actually came. Oh, could've been the clinical manager. Clinical Yes. nurse. Sorry. Do you want me to forward you what I received off Diane? Of Leanne. Diane. Because, obviously, Deanne. Priti, the clinical nurse, sent Diane a Oh, yeah. You can do it. Yeah. That'd be good. Okay. Void. Mike, f y I, Cool. Alrighty. I'll have a look at that.","start_word":0,"end_word":254,"sentiment":"neutral","sentiment_score":-0.017840079963207245},{"text":"Thank you.","start_word":255,"end_word":256,"sentiment":"positive","sentiment_score":0.4444640278816223},{"text":"Sent. Okay.","start_word":257,"end_word":258,"sentiment":"neutral","sentiment_score":0.20476512610912323},{"text":"Thank you.","start_word":259,"end_word":260,"sentiment":"positive","sentiment_score":0.3684198260307312},{"text":"Bye. Okay. Bye.","start_word":261,"end_word":263,"sentiment":"neutral","sentiment_score":0.16188021004199982}],"average":{"sentiment":"neutral","sentiment_score":-0.004567995667457581}}}}