{"metadata":{"transaction_key":"deprecated","request_id":"019ed92b-5800-7af3-9acf-4ba086a0b508","sha256":"87a6b424ef9f64b99a0e4adbbdc35a5cd47ca669300a61166fbaae2692e3d05a","created":"2026-06-18T05:19:18.248Z","duration":12.527938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"332 does not answer. Start recording at the tone. When you are done, press the hash key or hang up.","confidence":1.0,"words":[{"word":"332","start":0.48,"end":2.1799998,"confidence":0.8295085,"punctuated_word":"332","sentiment":"negative","sentiment_score":-0.7229671478271484},{"word":"does","start":2.56,"end":2.8,"confidence":0.98095703,"punctuated_word":"does","sentiment":"negative","sentiment_score":-0.7743743658065796},{"word":"not","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7892063856124878},{"word":"answer","start":3.04,"end":3.54,"confidence":1.0,"punctuated_word":"answer.","sentiment":"negative","sentiment_score":-0.7182232141494751},{"word":"start","start":3.84,"end":4.24,"confidence":0.9892578,"punctuated_word":"Start","sentiment":"negative","sentiment_score":-0.6718352437019348},{"word":"recording","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"recording","sentiment":"negative","sentiment_score":-0.5714380145072937},{"word":"at","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7063094973564148},{"word":"the","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6418688893318176},{"word":"tone","start":4.88,"end":5.2799997,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.4245304465293884},{"word":"when","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2643928527832031},{"word":"you","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3491084575653076},{"word":"are","start":5.68,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3111574649810791},{"word":"done","start":5.8399997,"end":6.24,"confidence":1.0,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":-0.29772230982780457},{"word":"press","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.3280159533023834},{"word":"the","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2664282023906708},{"word":"hash","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.2638418972492218},{"word":"key","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.32226961851119995},{"word":"or","start":7.2799997,"end":7.44,"confidence":0.8510742,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.373358815908432},{"word":"hang","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2950363755226135},{"word":"up","start":7.68,"end":8.18,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1906288117170334}],"paragraphs":{"transcript":"\n332 does not answer. Start recording at the tone. When you are done, press the hash key or hang up.","paragraphs":[{"sentences":[{"text":"332 does not answer.","start":0.48,"end":3.54,"sentiment":"negative","sentiment_score":-0.7511927783489227},{"text":"Start recording at the tone.","start":3.84,"end":5.2799997,"sentiment":"negative","sentiment_score":-0.6031964182853699},{"text":"When you are done, press the hash key or hang up.","start":5.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2965418872508136}],"sentiment":"negative","sentiment_score":-0.46413569822907447,"num_words":20,"start":0.48,"end":8.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 332 does not answer. Start recording at the tone. When you are done, press the hash key or hang up.","paragraphs":[{"sentences":[{"text":"332 does not answer.","start":0.48,"end":3.54,"sentiment":"negative","sentiment_score":-0.7511927783489227},{"text":"Start recording at the tone.","start":3.84,"end":5.2799997,"sentiment":"negative","sentiment_score":-0.6031964182853699},{"text":"When you are done, press the hash key or hang up.","start":5.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2965418872508136}],"sentiment":"negative","sentiment_score":-0.46413569822907447,"channel":1,"num_words":20,"start":0.48,"end":8.18}]},"summary":{"result":"success","short":"332 does not answer. Start recording at the tone. When you are done, press the hash key or hang up."},"intents":{"segments":[{"text":"When you are done, press the hash key or hang up.","start_word":9,"end_word":19,"intents":[{"intent":"Record data","confidence_score":0.0003035338}]}]},"sentiments":{"segments":[{"text":"332 does not answer. Start recording at the tone.","start_word":0,"end_word":8,"sentiment":"negative","sentiment_score":-0.6572061777114868},{"text":"When you are done, press the hash key or hang up.","start_word":9,"end_word":19,"sentiment":"neutral","sentiment_score":-0.29948708415031433}],"average":{"sentiment":"negative","sentiment_score":-0.4645881652832031}}}}