{"metadata":{"transaction_key":"deprecated","request_id":"019f59e4-0122-7731-8887-9fd645387a23","sha256":"82ba7aec00ddb87f41e5db317103850c864346ed089f8fd4364e5733ad1de502","created":"2026-07-13T05:12:23.354Z","duration":5.4719377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone","confidence":0.99853516,"words":[{"word":"you're","start":0.08,"end":0.32,"confidence":0.5743408,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.8148970603942871},{"word":"forwarded","start":0.48,"end":0.96,"confidence":0.85058594,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.856634795665741},{"word":"to","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8595819473266602},{"word":"voice","start":1.1999999,"end":1.52,"confidence":0.9980469,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8128249049186707},{"word":"mail","start":1.52,"end":2.0,"confidence":0.99853516,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8273360729217529},{"word":"the","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8864856362342834},{"word":"person","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8604409098625183},{"word":"you're","start":2.56,"end":2.8799999,"confidence":0.9133301,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8684176206588745},{"word":"trying","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8973381519317627},{"word":"to","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8629496693611145},{"word":"reach","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8859578371047974},{"word":"is","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9076409935951232},{"word":"not","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9115840792655944},{"word":"available","start":3.9199998,"end":4.42,"confidence":0.98657227,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8569759130477905},{"word":"at","start":4.64,"end":4.88,"confidence":0.9980469,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.7038650512695312},{"word":"the","start":4.88,"end":4.96,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6504073143005371},{"word":"tone","start":4.96,"end":5.46,"confidence":0.97265625,"punctuated_word":"tone","sentiment":"neutral","sentiment_score":-0.32372891902923584}],"paragraphs":{"transcript":"\nYou're forwarded to voice mail. The person you're trying to reach is not available. At the tone","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.08,"end":2.0,"sentiment":"negative","sentiment_score":-0.8342549562454223},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.42,"sentiment":"negative","sentiment_score":-0.881976756784651},{"text":"At the tone","start":4.64,"end":5.46,"sentiment":"negative","sentiment_score":-0.5593337615331014}],"sentiment":"negative","sentiment_score":-0.8110039339346045,"num_words":17,"start":0.08,"end":5.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're forwarded to voice mail. The person you're trying to reach is not available. At the tone","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.08,"end":2.0,"sentiment":"negative","sentiment_score":-0.8342549562454223},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.42,"sentiment":"negative","sentiment_score":-0.881976756784651},{"text":"At the tone","start":4.64,"end":5.46,"sentiment":"negative","sentiment_score":-0.5593337615331014}],"sentiment":"negative","sentiment_score":-0.8110039339346045,"channel":1,"num_words":17,"start":0.08,"end":5.46}]},"summary":{"result":"success","short":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone"},"intents":{"segments":[{"text":"The person you're trying to reach is not available.","start_word":5,"end_word":13,"intents":[{"intent":"Notify unavailability","confidence_score":0.3557873}]}]},"sentiments":{"segments":[{"text":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.8330385088920593}],"average":{"sentiment":"negative","sentiment_score":-0.8330384890238444}}}}