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Do you need a new router or you already have one? Okay. So for the router, before we send it, you need to settle the delivery fee. So we have the standard and the express one. For the standard, it usually takes three to five business days to arrive at your address, yeah, which is $20, and the express is one to three business days, $30. So what you mhmm. Okay. So our I'll inform our accounts department for them to send you an invoice. Then once the payment is settled, we'll then send the router. Okay. Mhmm. Yeah. You can provide a shipping address. So we're not going to send it to the service address, which is the the 307. Okay. Okay. I see. May I get yeah. Okay. Sure. Can I get your can I get the shipping address for your parents' house? Eight. Unit 8. Yeah. Okay. Mhmm. Mhmm. Mhmm. 2164. Okay. Let me just repeat the address. It's 8 Highland Crest yeah. H I L A N D, Crescent, Smithfield, NSW 21 64. Okay. I'll take a note on this address for the for me to forward it to the back end team. Okay? We'll send the, yeah, router to this address. Thank you. Bye. 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Yes. Hello. Good morning. This is Marie from Airtel tech support.\n\nAm I speaking with Richard? Yeah. I just wanted to confirm the service is activated yesterday. Do you need a new router or you already have one? Okay.\n\nSo for the router, before we send it, you need to settle the delivery fee. So we have the standard and the express one. For the standard, it usually takes three to five business days to arrive at your address, yeah, which is $20, and the express is one to three business days, $30. So what you mhmm. Okay.\n\nSo our I'll inform our accounts department for them to send you an invoice. Then once the payment is settled, we'll then send the router. Okay. Mhmm. Yeah.\n\nYou can provide a shipping address. So we're not going to send it to the service address, which is the the 307. Okay. Okay. I see.\n\nMay I get yeah. Okay. Sure. Can I get your can I get the shipping address for your parents' house? Eight.\n\nUnit 8. Yeah. Okay. Mhmm. Mhmm.\n\nMhmm. 2164. Okay. Let me just repeat the address. It's 8 Highland Crest yeah.\n\nH I L A N D, Crescent, Smithfield, NSW 21 64. Okay. I'll take a note on this address for the for me to forward it to the back end team. Okay? We'll send the, yeah, router to this address.\n\nThank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.01814035326242447},{"text":"Yes.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.07566627860069275},{"text":"Hello.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.09982065111398696},{"text":"Good morning.","start":4.3199997,"end":5.04,"sentiment":"positive","sentiment_score":0.37759071588516235},{"text":"This is Marie from Airtel tech support.","start":5.04,"end":8.02,"sentiment":"neutral","sentiment_score":0.2727431718792234}],"sentiment":"neutral","sentiment_score":0.23816757649183273,"num_words":12,"start":2.8799999,"end":8.02},{"sentences":[{"text":"Am I speaking with Richard?","start":8.24,"end":9.62,"sentiment":"neutral","sentiment_score":0.13890518695116044},{"text":"Yeah.","start":11.84,"end":12.08,"sentiment":"neutral","sentiment_score":0.19576114416122437},{"text":"I just wanted to confirm the 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Yes. Hello. Good morning. This is Marie from Airtel tech support.\n\nAm I speaking\n\nChannel 1: Yes.\n\nChannel 0: with Richard?\n\nChannel 1: Yes. Speaking here.\n\nChannel 0: Yeah. I just wanted to confirm the service is activated yesterday.\n\nChannel 1: Okay.\n\nChannel 0: Do you need a new router or you already have one?\n\nChannel 1: No. I need a router, please.\n\nChannel 0: Okay. So for the router, before we send it, you need to settle the delivery fee. So we have the standard and the express one. For the standard, it usually takes three to five business days to arrive at your address, yeah, which is $20, and the express is one to three business days, $30. So what you mhmm.\n\nChannel 1: Just do the express, please.\n\nChannel 0: Okay. So our I'll inform our accounts department for them to send you an invoice. Then once the payment is settled, we'll then send the router.\n\nChannel 1: Okay. 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The customer was informed that they need a new router and settled delivery fees before being sent. The representative also instructed the customer to provide a shipping address for their parents' house."},"intents":{"segments":[{"text":"I just wanted to confirm the service is activated yesterday. Okay.","start_word":23,"end_word":33,"intents":[{"intent":"Confirm service activation","confidence_score":0.7800559}]},{"text":"So for the router, before we send it, you need to settle the delivery fee. So we have the standard and the express one. For the standard, it usually takes three to five business days to arrive at your address, yeah, which is $20, and the express is one to three business days, $30.","start_word":52,"end_word":105,"intents":[{"intent":"Assist with router delivery","confidence_score":0.001272655}]},{"text":"the send sending address, Mhmm. can I send that to a different address or somewhere safer? Yeah.","start_word":146,"end_word":162,"intents":[{"intent":"Suggest alternate address","confidence_score":0.000337448}]},{"text":"So I May I want I get I want to I want to nominate sending it to my parents' house. yeah.","start_word":218,"end_word":238,"intents":[{"intent":"Nominate sending to parents' house","confidence_score":0.29464158}]},{"text":"Can I get your can I get the shipping address for your parents' Yes, house?","start_word":241,"end_word":255,"intents":[{"intent":"Retrieve shipping address","confidence_score":0.16404259}]},{"text":"I'll take a note on this address for the Router. for me to forward it to the back end team. Okay?","start_word":357,"end_word":377,"intents":[{"intent":"Forward address to back end team","confidence_score":0.037191503}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.050341878086328506},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3724489212036133},{"text":"This is Marie from Airtel tech support. Am I speaking Yes. with Richard? Yes. Speaking here. Yeah.","start_word":6,"end_word":22,"sentiment":"neutral","sentiment_score":0.18567031621932983},{"text":"I just wanted to confirm the service is activated yesterday.","start_word":23,"end_word":32,"sentiment":"positive","sentiment_score":0.3495470881462097},{"text":"Okay. Do you need a new router or you already have one? No. I need a router, please. Okay. So for the router, before we send it, you need to settle the delivery fee. So we have the standard and the express one. For the standard, it usually takes three to five business days to arrive at your address, yeah, which is $20, and the express is one to three business days, $30. So what you mhmm. Just do the express, please. Okay. So our I'll inform our accounts department for them to send you an invoice. Then once the payment is settled, we'll then send the router. Okay. Just just with Okay. the send sending address, Mhmm. can I send that to a different address or somewhere safer? Yeah. You can provide a shipping address. So we're not going to send it to the service address, which is the the 307. Yeah. That's that's because what it is with that building is still quite new, Okay.","start_word":33,"end_word":199,"sentiment":"neutral","sentiment_score":-0.03408799320459366},{"text":"so it's not really secure at the moment. There's no way to leave big items.","start_word":200,"end_word":214,"sentiment":"negative","sentiment_score":-0.664428174495697},{"text":"Okay. I see. So I May I want I get I want to I want to nominate sending it to my parents' house. yeah. Okay. Sure. Can I get your can I get the shipping address for your parents' Yes, house? please. Yep. It's Number 8. Eight. Unit 8. Yeah. No. No. No. It's not Unit 8. It's a house. It's 8, Number Okay. 8, Mhmm. Highland, H I L A N D, Crescent, C R E S Mhmm. C E N T. Smithfield Smith, S M I T H F I E L D, New South Wales Mhmm. 2164. 2164. The postcode 2164. Okay. Let me just repeat the address. Yes, please. Yep. It's 8 Highland Yeah. Crest H I L A N D. yeah. H Yep. I L A N D, Crescent, Smithfield, NSW 21 Yes. That's correct. 64. Okay. I'll take a note on this address for the Router. for me to forward it to the back end team. Okay? We'll Thank send you. the, yeah, router to this address.","start_word":215,"end_word":387,"sentiment":"neutral","sentiment_score":0.058709852397441864},{"text":"Thank you. Bye. Have a great Bye day.","start_word":388,"end_word":395,"sentiment":"positive","sentiment_score":0.5342138409614563},{"text":"bye. Bye bye. You too. 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