{"metadata":{"transaction_key":"deprecated","request_id":"019e5ce7-825a-7330-b894-3ce87fd78408","sha256":"7a2dc0666225370d5ce4b9430578b8f03d3a1f51a38c867267db4e9987b78126","created":"2026-05-25T02:16:14.643Z","duration":208.00793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":324,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":369,"output_tokens":369},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":369,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello? Hello? Hey. Good to you, Anthony. It's Ross with Techcom. How's it going over there? That's great. Doing good, buddy. Anthony, actually, just getting back to you regarding your inquiry for the XM Network's AC3000. Yeah. Yep. So you were after the following product. Right? So, Anthony, are you currently on our website, Techconsistent? So so okay. So that would be great if you can just fill in, like, just a request a quote from there so I can get the exact product details what you're after, and I can I can give you the pricing? K. So you got the SKU number? Please provide me with the SKU. 97004 Dash83000DashWW. Anthony, I think there's some problem with this. If you if you can just fill in the details, I can get the exact product details, and I can tell you whether it's in stock or not. Would take just a minute.","confidence":0.986084,"words":[{"word":"hello","start":3.6799998,"end":4.18,"confidence":0.9658203,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01527627930045128},{"word":"hello","start":7.8399997,"end":8.34,"confidence":0.98339844,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03618025779724121},{"word":"hello","start":15.485,"end":15.985,"confidence":0.9885254,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05921736359596253},{"word":"hey","start":19.005001,"end":19.325,"confidence":0.93969727,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.08727190643548965},{"word":"good","start":19.325,"end":19.485,"confidence":0.9921875,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4064370989799499},{"word":"to","start":19.485,"end":19.725,"confidence":0.7192383,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3417985737323761},{"word":"you","start":19.725,"end":19.805,"confidence":0.72229004,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.30706697702407837},{"word":"anthony","start":19.805,"end":20.285,"confidence":0.9980469,"punctuated_word":"Anthony.","sentiment":"neutral","sentiment_score":0.3031052350997925},{"word":"it's","start":20.285,"end":20.765,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2306111752986908},{"word":"ross","start":20.765,"end":21.165,"confidence":0.61621094,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.18225331604480743},{"word":"with","start":21.165,"end":21.325,"confidence":0.96435547,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18751725554466248},{"word":"techcom","start":21.325,"end":21.805,"confidence":0.75789386,"punctuated_word":"Techcom.","sentiment":"neutral","sentiment_score":0.1947956383228302},{"word":"how's","start":21.805,"end":22.125,"confidence":0.95214844,"punctuated_word":"How's","sentiment":"neutral","sentiment_score":0.16262215375900269},{"word":"it","start":22.125,"end":22.205,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18837395310401917},{"word":"going","start":22.205,"end":22.525,"confidence":0.96777344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.15269070863723755},{"word":"over","start":22.525,"end":22.685,"confidence":0.9394531,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.18226918578147888},{"word":"there","start":22.685,"end":23.185,"confidence":0.9975586,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.17290562391281128},{"word":"that's","start":25.244999,"end":25.564999,"confidence":0.7685547,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6774554252624512},{"word":"great","start":25.564999,"end":25.805,"confidence":0.986084,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.663735032081604},{"word":"doing","start":25.805,"end":26.045,"confidence":0.9760742,"punctuated_word":"Doing","sentiment":"positive","sentiment_score":0.622627854347229},{"word":"good","start":26.045,"end":26.285,"confidence":0.95458984,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.6212185621261597},{"word":"buddy","start":26.285,"end":26.785,"confidence":0.9550781,"punctuated_word":"buddy.","sentiment":"positive","sentiment_score":0.5469307899475098},{"word":"anthony","start":27.03,"end":27.35,"confidence":0.96313477,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":0.13020607829093933},{"word":"actually","start":27.35,"end":27.75,"confidence":0.75561523,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.1312219649553299},{"word":"just","start":27.75,"end":27.990002,"confidence":0.79052734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11213880032300948},{"word":"getting","start":27.990002,"end":28.310001,"confidence":0.9980469,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.1050008237361908},{"word":"back","start":28.310001,"end":28.470001,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1078685224056244},{"word":"to","start":28.470001,"end":28.630001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09858591109514236},{"word":"you","start":28.630001,"end":28.79,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13748452067375183},{"word":"regarding","start":28.79,"end":29.19,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.11290835589170456},{"word":"your","start":29.19,"end":29.51,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11313995718955994},{"word":"inquiry","start":29.51,"end":29.990002,"confidence":0.99316406,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.1304460167884827},{"word":"for","start":29.990002,"end":30.490002,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10240070521831512},{"word":"the","start":30.550001,"end":30.79,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1211170256137848},{"word":"xm","start":30.79,"end":31.03,"confidence":0.6850586,"punctuated_word":"XM","sentiment":"neutral","sentiment_score":0.14517197012901306},{"word":"network's","start":31.03,"end":31.53,"confidence":0.32373047,"punctuated_word":"Network's","sentiment":"neutral","sentiment_score":0.14528590440750122},{"word":"ac3000","start":31.91,"end":32.41,"confidence":0.82747394,"punctuated_word":"AC3000.","sentiment":"neutral","sentiment_score":0.14901962876319885},{"word":"yeah","start":35.75,"end":36.25,"confidence":0.86621094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017736289650201797},{"word":"yep","start":37.35,"end":37.75,"confidence":0.9658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.031032808125019073},{"word":"so","start":37.75,"end":37.99,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016084767878055573},{"word":"you","start":37.99,"end":38.15,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015324920415878296},{"word":"were","start":38.15,"end":38.39,"confidence":0.56884766,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.016454271972179413},{"word":"after","start":38.39,"end":38.63,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.020014870911836624},{"word":"the","start":38.63,"end":38.79,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02053092047572136},{"word":"following","start":38.79,"end":39.190002,"confidence":0.9760742,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.01904463022947311},{"word":"product","start":39.190002,"end":39.59,"confidence":0.88793945,"punctuated_word":"product.","sentiment":"neutral","sentiment_score":0.02157628908753395},{"word":"right","start":39.59,"end":40.005,"confidence":0.9855957,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.023792454972863197},{"word":"so","start":43.125,"end":43.365,"confidence":0.85424805,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.019813403487205505},{"word":"anthony","start":43.365,"end":43.845,"confidence":0.99560547,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":0.02886606752872467},{"word":"are","start":43.845,"end":44.005,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.013345174491405489},{"word":"you","start":44.005,"end":44.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018281757831573486},{"word":"currently","start":44.165,"end":44.645,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.013651369139552116},{"word":"on","start":44.645,"end":44.805,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015776509419083595},{"word":"our","start":44.805,"end":44.885002,"confidence":0.50097656,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.022229116410017017},{"word":"website","start":44.885002,"end":45.385002,"confidence":0.89624023,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.022382497787475582},{"word":"techconsistent","start":45.445,"end":45.945,"confidence":0.58203125,"punctuated_word":"Techconsistent?","sentiment":"neutral","sentiment_score":0.03999234363436699},{"word":"so","start":48.965,"end":49.125,"confidence":0.8359375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04810631275177002},{"word":"so","start":49.125,"end":49.625,"confidence":0.82910156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07236621528863907},{"word":"okay","start":51.765,"end":52.08,"confidence":0.9577637,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.13122554123401642},{"word":"so","start":52.24,"end":52.480003,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12833566963672638},{"word":"that","start":52.480003,"end":52.56,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1841944307088852},{"word":"would","start":52.56,"end":52.800003,"confidence":0.9921875,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16330814361572266},{"word":"be","start":52.800003,"end":52.960003,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18489834666252136},{"word":"great","start":52.960003,"end":53.2,"confidence":0.9970703,"punctuated_word":"great","sentiment":"neutral","sentiment_score":0.29971885681152344},{"word":"if","start":53.2,"end":53.36,"confidence":0.9760742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.27403342723846436},{"word":"you","start":53.36,"end":53.440002,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23541751503944397},{"word":"can","start":53.440002,"end":53.68,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.24219030141830444},{"word":"just","start":53.68,"end":54.0,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.29711994528770447},{"word":"fill","start":54.0,"end":54.24,"confidence":0.9941406,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.29690518975257874},{"word":"in","start":54.24,"end":54.480003,"confidence":0.7949219,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.24525725841522217},{"word":"like","start":54.480003,"end":54.640003,"confidence":0.9633789,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2143917679786682},{"word":"just","start":54.640003,"end":54.960003,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.3112010061740875},{"word":"a","start":54.960003,"end":55.2,"confidence":0.5058594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.31366121768951416},{"word":"request","start":55.2,"end":55.52,"confidence":0.98828125,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.28222766518592834},{"word":"a","start":55.52,"end":55.68,"confidence":0.7441406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3063332438468933},{"word":"quote","start":55.68,"end":56.08,"confidence":0.82714844,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.2119545340538025},{"word":"from","start":56.08,"end":56.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.26939237117767334},{"word":"there","start":56.24,"end":56.74,"confidence":0.95410156,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.2043454945087433},{"word":"so","start":57.920002,"end":58.160004,"confidence":0.48291016,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.21845634281635284},{"word":"i","start":58.160004,"end":58.24,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2108197808265686},{"word":"can","start":58.24,"end":58.4,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2173093408346176},{"word":"get","start":58.4,"end":58.72,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.211338073015213},{"word":"the","start":58.72,"end":58.88,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22349531948566437},{"word":"exact","start":58.88,"end":59.2,"confidence":1.0,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":0.285119891166687},{"word":"product","start":59.2,"end":59.52,"confidence":0.9873047,"punctuated_word":"product","sentiment":"neutral","sentiment_score":0.173065185546875},{"word":"details","start":59.52,"end":60.0,"confidence":0.9980469,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.24371080100536344},{"word":"what","start":60.0,"end":60.160004,"confidence":0.5917969,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.3003384470939636},{"word":"you're","start":60.160004,"end":60.4,"confidence":0.78686523,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.2347579449415207},{"word":"after","start":60.4,"end":60.64,"confidence":0.79833984,"punctuated_word":"after,","sentiment":"neutral","sentiment_score":0.14908134937286377},{"word":"and","start":60.64,"end":60.88,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12673228979110718},{"word":"i","start":60.88,"end":60.960003,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09227767586708067},{"word":"can","start":60.960003,"end":61.120003,"confidence":0.9604492,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09950007498264311},{"word":"i","start":61.120003,"end":61.2,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09231506288051604},{"word":"can","start":61.2,"end":61.440002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08771458268165588},{"word":"give","start":61.440002,"end":61.600002,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.09631895273923874},{"word":"you","start":61.600002,"end":61.760002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08464224636554718},{"word":"the","start":61.760002,"end":61.920002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07325411587953568},{"word":"pricing","start":61.920002,"end":62.420002,"confidence":0.9802246,"punctuated_word":"pricing?","sentiment":"neutral","sentiment_score":0.0379614531993866},{"word":"k","start":69.835,"end":70.075005,"confidence":0.9230957,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.004426836967468262},{"word":"so","start":70.075005,"end":70.235,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0016844049096107485},{"word":"you","start":70.235,"end":70.395004,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0005221478641033173},{"word":"got","start":70.395004,"end":70.635,"confidence":0.9790039,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.007213244214653969},{"word":"the","start":70.635,"end":70.715004,"confidence":0.8642578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005165791139006615},{"word":"sku","start":70.715004,"end":71.035,"confidence":0.7038574,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":0.012968337163329124},{"word":"number","start":71.035,"end":71.355,"confidence":0.82006836,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.020997921004891396},{"word":"please","start":71.355,"end":71.595,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.01571396365761757},{"word":"provide","start":71.595,"end":71.835,"confidence":0.9941406,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.019817564636468887},{"word":"me","start":71.835,"end":71.995,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.028292689472436905},{"word":"with","start":71.995,"end":72.155,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03137478232383728},{"word":"the","start":72.155,"end":72.315,"confidence":0.60791016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026765089482069016},{"word":"sku","start":72.315,"end":72.815,"confidence":0.99902344,"punctuated_word":"SKU.","sentiment":"neutral","sentiment_score":0.030841007828712463},{"word":"97004","start":99.825,"end":101.585,"confidence":0.9001953,"punctuated_word":"97004","sentiment":"neutral","sentiment_score":0.011555890552699566},{"word":"dash83000dashww","start":101.585,"end":104.244995,"confidence":0.9954752,"punctuated_word":"Dash83000DashWW.","sentiment":"neutral","sentiment_score":0.01135172601789236},{"word":"anthony","start":188.66,"end":189.16,"confidence":0.9589844,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":-0.04586145281791687},{"word":"i","start":190.1,"end":190.26001,"confidence":0.76171875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1452358514070511},{"word":"think","start":190.26001,"end":190.5,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.20018813014030457},{"word":"there's","start":190.5,"end":191.0,"confidence":0.96875,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1998629570007324},{"word":"some","start":191.62001,"end":191.78,"confidence":0.73583984,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.21741624176502228},{"word":"problem","start":191.78,"end":192.18001,"confidence":0.95947266,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.23327669501304624},{"word":"with","start":192.18001,"end":192.34001,"confidence":0.92822266,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3273216187953949},{"word":"this","start":192.34001,"end":192.58,"confidence":0.8647461,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.2261182963848114},{"word":"if","start":192.58,"end":192.74,"confidence":0.8935547,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.16774174571037292},{"word":"you","start":192.74,"end":192.90001,"confidence":0.9370117,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1433638632297516},{"word":"if","start":192.90001,"end":193.14,"confidence":0.92822266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09761487692594528},{"word":"you","start":193.14,"end":193.38,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06929042935371399},{"word":"can","start":193.38,"end":193.78,"confidence":0.9453125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.060188956558704376},{"word":"just","start":193.78,"end":194.02,"confidence":0.9248047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003368563950061798},{"word":"fill","start":194.02,"end":194.18001,"confidence":0.9301758,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":-0.032246313989162445},{"word":"in","start":194.18001,"end":194.34001,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.009405486285686491},{"word":"the","start":194.34001,"end":194.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01090317964553833},{"word":"details","start":194.5,"end":194.98001,"confidence":0.95947266,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.003113493323326111},{"word":"i","start":194.98001,"end":195.14,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0230601504445076},{"word":"can","start":195.14,"end":195.38,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006595924496650696},{"word":"get","start":195.38,"end":195.62001,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0032942742109298706},{"word":"the","start":195.62001,"end":195.78,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0023589134216308594},{"word":"exact","start":195.78,"end":196.02,"confidence":0.99902344,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":0.04863956570625305},{"word":"product","start":196.02,"end":196.34001,"confidence":0.5942383,"punctuated_word":"product","sentiment":"neutral","sentiment_score":0.0040418654680252075},{"word":"details","start":196.34001,"end":196.66,"confidence":0.75756836,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.007285900413990021},{"word":"and","start":196.66,"end":196.82,"confidence":0.9223633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02656199038028717},{"word":"i","start":196.82,"end":196.90001,"confidence":0.93359375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009572163224220276},{"word":"can","start":196.90001,"end":197.06001,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.002804204821586609},{"word":"tell","start":197.06001,"end":197.3,"confidence":0.9951172,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.0088944211602211},{"word":"you","start":197.3,"end":197.54001,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014439038932323456},{"word":"whether","start":197.54001,"end":197.78,"confidence":0.42236328,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.019108105450868607},{"word":"it's","start":197.78,"end":198.02,"confidence":0.54345703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05142362043261528},{"word":"in","start":198.02,"end":198.26001,"confidence":0.97265625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06268636137247086},{"word":"stock","start":198.26001,"end":198.5,"confidence":0.99902344,"punctuated_word":"stock","sentiment":"neutral","sentiment_score":-0.0712699368596077},{"word":"or","start":198.5,"end":198.66,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09853914380073547},{"word":"not","start":198.66,"end":199.16,"confidence":0.99194336,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.15647205710411072},{"word":"would","start":199.94,"end":200.18001,"confidence":0.65234375,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.15851041674613953},{"word":"take","start":200.18001,"end":200.42001,"confidence":0.9970703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.13837604224681854},{"word":"just","start":200.42001,"end":200.82,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13657024502754211},{"word":"a","start":200.82,"end":200.98001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17427167296409607},{"word":"minute","start":200.98001,"end":201.48001,"confidence":0.80493164,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.15209558606147766}],"paragraphs":{"transcript":"\nHello? Hello? Hello? Hey. Good to you, Anthony.\n\nIt's Ross with Techcom. How's it going over there? That's great. Doing good, buddy. Anthony, actually, just getting back to you regarding your inquiry for the XM Network's AC3000.\n\nYeah. Yep. So you were after the following product. Right? So, Anthony, are you currently on our website, Techconsistent?\n\nSo so okay. So that would be great if you can just fill in, like, just a request a quote from there so I can get the exact product details what you're after, and I can I can give you the pricing? K. So you got the SKU number? Please provide me with the SKU.\n\n97004 Dash83000DashWW. Anthony, I think there's some problem with this. If you if you can just fill in the details, I can get the exact product details, and I can tell you whether it's in stock or not. Would take just a minute.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.01527627930045128},{"text":"Hello?","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.03618025779724121},{"text":"Hello?","start":15.485,"end":15.985,"sentiment":"neutral","sentiment_score":0.05921736359596253},{"text":"Hey.","start":19.005001,"end":19.325,"sentiment":"neutral","sentiment_score":0.08727190643548965},{"text":"Good to you, Anthony.","start":19.325,"end":20.285,"sentiment":"positive","sentiment_score":0.3396019712090492}],"sentiment":"neutral","sentiment_score":0.1945442114956677,"num_words":8,"start":3.6799998,"end":20.285},{"sentences":[{"text":"It's Ross with Techcom.","start":20.285,"end":21.805,"sentiment":"neutral","sentiment_score":0.19879434630274773},{"text":"How's it going over there?","start":21.805,"end":23.185,"sentiment":"neutral","sentiment_score":0.1717723250389099},{"text":"That's great.","start":25.244999,"end":25.805,"sentiment":"positive","sentiment_score":0.6705952286720276},{"text":"Doing good, buddy.","start":25.805,"end":26.785,"sentiment":"positive","sentiment_score":0.5969257354736328},{"text":"Anthony, actually, just getting back to you regarding your inquiry for the XM Network's AC3000.","start":27.03,"end":32.41,"sentiment":"neutral","sentiment_score":0.12279974569876989}],"sentiment":"neutral","sentiment_score":0.22855182274662214,"num_words":29,"start":20.285,"end":32.41},{"sentences":[{"text":"Yeah.","start":35.75,"end":36.25,"sentiment":"neutral","sentiment_score":0.017736289650201797},{"text":"Yep.","start":37.35,"end":37.75,"sentiment":"neutral","sentiment_score":0.031032808125019073},{"text":"So you were after the following product.","start":37.75,"end":39.59,"sentiment":"neutral","sentiment_score":0.01843295299581119},{"text":"Right?","start":39.59,"end":40.005,"sentiment":"neutral","sentiment_score":0.023792454972863197},{"text":"So, Anthony, are you currently on our website, Techconsistent?","start":43.125,"end":45.945,"sentiment":"neutral","sentiment_score":0.021593137747711606}],"sentiment":"neutral","sentiment_score":0.02083844544464036,"num_words":19,"start":35.75,"end":45.945},{"sentences":[{"text":"So so okay.","start":48.965,"end":52.08,"sentiment":"neutral","sentiment_score":0.0838993564248085},{"text":"So that would be great if you can just fill in, like, just a request a quote from there so I can get the exact product details what you're after, and I can I can give you the pricing?","start":52.24,"end":62.420002,"sentiment":"neutral","sentiment_score":0.20315629014602074},{"text":"K.","start":69.835,"end":70.075005,"sentiment":"neutral","sentiment_score":-0.004426836967468262},{"text":"So you got the SKU number?","start":70.075005,"end":71.355,"sentiment":"neutral","sentiment_score":0.007917925094564756},{"text":"Please provide me with the SKU.","start":71.355,"end":72.815,"sentiment":"neutral","sentiment_score":0.025467516233523686}],"sentiment":"neutral","sentiment_score":0.15219416719945994,"num_words":55,"start":48.965,"end":72.815},{"sentences":[{"text":"97004 Dash83000DashWW.","start":99.825,"end":104.244995,"sentiment":"neutral","sentiment_score":0.011453808285295963},{"text":"Anthony, I think there's some problem with this.","start":188.66,"end":192.58,"sentiment":"neutral","sentiment_score":-0.19941015541553497},{"text":"If you if you can just fill in the details, I can get the exact product details, and I can tell you whether it's in stock or not.","start":192.58,"end":199.16,"sentiment":"neutral","sentiment_score":-0.032562892617923875},{"text":"Would take just a minute.","start":199.94,"end":201.48001,"sentiment":"neutral","sentiment_score":-0.15196479260921478}],"sentiment":"neutral","sentiment_score":-0.07544089728143326,"num_words":43,"start":99.825,"end":201.48001}]}}]},{"alternatives":[{"transcript":"Available. Thanks. Please stay on the line. Hello. Good afternoon. Hello? Who have I got? Good, mate. Yourself? Yes. What what's your stock level there? Yes. The a p 3,000. Yes. It says you have stock. So I just want to confirm that that's reality. I don't want pricing. I just wanna know if you have stock or not before I worry about wasting time with that. Yep. 97004DashAP3000Dash w w. Correct. Yeah. I'm not that interested. I'll find somewhere else. Thanks.","confidence":0.9885254,"words":[{"word":"available","start":0.32,"end":0.82,"confidence":0.72753906,"punctuated_word":"Available.","sentiment":"neutral","sentiment_score":0.00845582690089941},{"word":"thanks","start":8.48,"end":8.98,"confidence":0.98706055,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3065851628780365},{"word":"please","start":9.36,"end":9.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1611691415309906},{"word":"stay","start":9.76,"end":10.16,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.15079399943351746},{"word":"on","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15928740799427032},{"word":"the","start":10.32,"end":10.4,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18366624414920807},{"word":"line","start":10.4,"end":10.9,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.25324296951293945},{"word":"hello","start":12.32,"end":12.82,"confidence":0.79296875,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09609871357679368},{"word":"good","start":13.28,"end":13.5199995,"confidence":0.4309082,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2431498020887375},{"word":"afternoon","start":13.5199995,"end":14.0199995,"confidence":0.82299805,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.14502236247062683},{"word":"hello","start":16.995,"end":17.475,"confidence":0.6513672,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04741942137479782},{"word":"who","start":17.475,"end":17.635,"confidence":0.6635742,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.015302368439733982},{"word":"have","start":17.635,"end":17.795,"confidence":0.6459961,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014758159406483172},{"word":"i","start":17.795,"end":18.295,"confidence":0.8339844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03057704120874405},{"word":"got","start":23.315,"end":23.475,"confidence":0.99853516,"punctuated_word":"got?","sentiment":"neutral","sentiment_score":0.08027918636798859},{"word":"good","start":23.475,"end":23.715,"confidence":0.96875,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.37059542536735535},{"word":"mate","start":23.715,"end":23.955,"confidence":0.97509766,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.30532556772232056},{"word":"yourself","start":23.955,"end":24.455,"confidence":0.9890137,"punctuated_word":"Yourself?","sentiment":"neutral","sentiment_score":0.2418912947177887},{"word":"yes","start":33.98,"end":34.48,"confidence":0.9875488,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03948131203651428},{"word":"what","start":34.86,"end":34.98,"confidence":0.94384766,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.017207013443112373},{"word":"what's","start":35.1,"end":35.42,"confidence":0.9885254,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.02102673053741455},{"word":"your","start":35.42,"end":35.5,"confidence":0.8100586,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01856156438589096},{"word":"stock","start":35.5,"end":35.74,"confidence":0.73339844,"punctuated_word":"stock","sentiment":"neutral","sentiment_score":0.023999743163585663},{"word":"level","start":35.74,"end":36.06,"confidence":0.9350586,"punctuated_word":"level","sentiment":"neutral","sentiment_score":0.015789825469255447},{"word":"there","start":36.06,"end":36.56,"confidence":0.65026855,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.021335775032639503},{"word":"yes","start":40.940002,"end":41.18,"confidence":0.9819336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.027702266350388527},{"word":"the","start":41.18,"end":41.42,"confidence":0.99121094,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01717301458120346},{"word":"a","start":41.42,"end":41.5,"confidence":0.6621094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023614704608917236},{"word":"p","start":41.5,"end":41.66,"confidence":0.9892578,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.02276348322629929},{"word":"3,000","start":41.66,"end":42.4,"confidence":0.998291,"punctuated_word":"3,000.","sentiment":"neutral","sentiment_score":0.024031687527894977},{"word":"yes","start":46.824997,"end":47.305,"confidence":0.9851074,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.035045333206653595},{"word":"it","start":47.305,"end":47.465,"confidence":0.9941406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.016478274017572403},{"word":"says","start":47.465,"end":47.704998,"confidence":0.9892578,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.03210584074258804},{"word":"you","start":47.704998,"end":47.864998,"confidence":0.8852539,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02689450792968273},{"word":"have","start":47.864998,"end":48.105,"confidence":0.9716797,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02767002582550049},{"word":"stock","start":48.105,"end":48.425,"confidence":0.7565918,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":0.030377553775906563},{"word":"so","start":48.425,"end":48.504997,"confidence":0.9013672,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03272629529237747},{"word":"i","start":48.504997,"end":48.585,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04194720834493637},{"word":"just","start":48.585,"end":48.745,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.041366640478372574},{"word":"want","start":48.745,"end":48.985,"confidence":0.53466797,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.028499001637101173},{"word":"to","start":48.985,"end":49.145,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04233557358384133},{"word":"confirm","start":49.145,"end":49.545,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.06360379606485367},{"word":"that","start":49.545,"end":49.785,"confidence":0.8461914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06087855249643326},{"word":"that's","start":49.785,"end":50.105,"confidence":0.9890137,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06324451416730881},{"word":"reality","start":50.105,"end":50.605,"confidence":0.77783203,"punctuated_word":"reality.","sentiment":"neutral","sentiment_score":0.06713352352380753},{"word":"i","start":63.280003,"end":63.440002,"confidence":0.80908203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3208301067352295},{"word":"don't","start":63.440002,"end":63.600002,"confidence":0.810791,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2928251624107361},{"word":"want","start":63.600002,"end":63.760002,"confidence":0.93115234,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.2897387742996216},{"word":"pricing","start":63.760002,"end":64.08,"confidence":0.9814453,"punctuated_word":"pricing.","sentiment":"neutral","sentiment_score":-0.29281049966812134},{"word":"i","start":64.08,"end":64.16,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30014148354530334},{"word":"just","start":64.16,"end":64.32,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21919593214988708},{"word":"wanna","start":64.32,"end":64.56,"confidence":0.6616211,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.11309655755758286},{"word":"know","start":64.56,"end":64.64,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1186462864279747},{"word":"if","start":64.64,"end":64.8,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13899478316307068},{"word":"you","start":64.8,"end":64.880005,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17163440585136414},{"word":"have","start":64.880005,"end":64.96,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14430364966392517},{"word":"stock","start":64.96,"end":65.200005,"confidence":0.5385742,"punctuated_word":"stock","sentiment":"neutral","sentiment_score":-0.09973478317260742},{"word":"or","start":65.200005,"end":65.36,"confidence":0.6689453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.16434121131896973},{"word":"not","start":65.36,"end":65.520004,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1997358649969101},{"word":"before","start":65.520004,"end":65.840004,"confidence":0.9892578,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.15383151173591614},{"word":"i","start":65.840004,"end":65.92,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2387249171733856},{"word":"worry","start":65.92,"end":66.16,"confidence":1.0,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":-0.2853141725063324},{"word":"about","start":66.16,"end":66.48,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.3245399594306946},{"word":"wasting","start":66.48,"end":66.8,"confidence":1.0,"punctuated_word":"wasting","sentiment":"neutral","sentiment_score":-0.25976812839508057},{"word":"time","start":66.8,"end":67.04,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.23911359906196591},{"word":"with","start":67.04,"end":67.2,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.264262318611145},{"word":"that","start":67.2,"end":67.7,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.18318986892700195},{"word":"yep","start":73.215,"end":73.715,"confidence":0.94628906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.022057725116610527},{"word":"97004dashap3000dash","start":73.774994,"end":80.994995,"confidence":0.9750733,"punctuated_word":"97004DashAP3000Dash","sentiment":"neutral","sentiment_score":0.020260795950889587},{"word":"w","start":81.134995,"end":81.534996,"confidence":0.9951172,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.012582843191921713},{"word":"w","start":81.534996,"end":82.034996,"confidence":0.99072266,"punctuated_word":"w.","sentiment":"neutral","sentiment_score":0.012610970064997671},{"word":"correct","start":104.785,"end":105.285,"confidence":0.8820801,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.01376696489751339},{"word":"yeah","start":204.47,"end":204.87001,"confidence":0.84936523,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.3684232234954834},{"word":"i'm","start":204.87001,"end":205.11,"confidence":0.9916992,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5764269828796387},{"word":"not","start":205.11,"end":205.27,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6818216443061829},{"word":"that","start":205.27,"end":205.51001,"confidence":0.984375,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5963441729545593},{"word":"interested","start":205.51001,"end":206.01001,"confidence":0.95825195,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.633715033531189},{"word":"i'll","start":206.15001,"end":206.31001,"confidence":0.9538574,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.6174297332763672},{"word":"find","start":206.31001,"end":206.47,"confidence":0.9921875,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.5988456606864929},{"word":"somewhere","start":206.47,"end":206.79001,"confidence":0.8857422,"punctuated_word":"somewhere","sentiment":"negative","sentiment_score":-0.6226972341537476},{"word":"else","start":206.79001,"end":206.95001,"confidence":0.9807129,"punctuated_word":"else.","sentiment":"negative","sentiment_score":-0.47800078988075256},{"word":"thanks","start":206.95001,"end":207.45001,"confidence":0.98999023,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.1320151686668396}],"paragraphs":{"transcript":"\nAvailable. Thanks. Please stay on the line. Hello. Good afternoon.\n\nHello? Who have I got? Good, mate. Yourself? Yes.\n\nWhat what's your stock level there? Yes. The a p 3,000. Yes. It says you have stock.\n\nSo I just want to confirm that that's reality. I don't want pricing. I just wanna know if you have stock or not before I worry about wasting time with that. Yep. 97004DashAP3000Dash w w.\n\nCorrect. Yeah. I'm not that interested. I'll find somewhere else. Thanks.","paragraphs":[{"sentences":[{"text":"Available.","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.00845582690089941},{"text":"Thanks.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.3065851628780365},{"text":"Please stay on the line.","start":9.36,"end":10.9,"sentiment":"neutral","sentiment_score":0.18163195252418518},{"text":"Hello.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.09609871357679368},{"text":"Good afternoon.","start":13.28,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.19408608227968216}],"sentiment":"neutral","sentiment_score":0.170747163053602,"num_words":10,"start":0.32,"end":14.0199995},{"sentences":[{"text":"Hello?","start":16.995,"end":17.475,"sentiment":"neutral","sentiment_score":0.04741942137479782},{"text":"Who have I got?","start":17.475,"end":23.475,"sentiment":"neutral","sentiment_score":0.03522918885573745},{"text":"Good, mate.","start":23.475,"end":23.955,"sentiment":"positive","sentiment_score":0.33796049654483795},{"text":"Yourself?","start":23.955,"end":24.455,"sentiment":"neutral","sentiment_score":0.2418912947177887},{"text":"Yes.","start":33.98,"end":34.48,"sentiment":"neutral","sentiment_score":0.03948131203651428}],"sentiment":"neutral","sentiment_score":0.12729219740463626,"num_words":9,"start":16.995,"end":34.48},{"sentences":[{"text":"What what's your stock level there?","start":34.86,"end":36.56,"sentiment":"neutral","sentiment_score":0.019653442005316418},{"text":"Yes.","start":40.940002,"end":41.18,"sentiment":"neutral","sentiment_score":0.027702266350388527},{"text":"The a p 3,000.","start":41.18,"end":42.4,"sentiment":"neutral","sentiment_score":0.02189572248607874},{"text":"Yes.","start":46.824997,"end":47.305,"sentiment":"neutral","sentiment_score":0.035045333206653595},{"text":"It says you have stock.","start":47.305,"end":48.425,"sentiment":"neutral","sentiment_score":0.026705240458250047}],"sentiment":"neutral","sentiment_score":0.023633961401441517,"num_words":17,"start":34.86,"end":48.425},{"sentences":[{"text":"So I just want to confirm that that's reality.","start":48.425,"end":50.605,"sentiment":"neutral","sentiment_score":0.04908167839878135},{"text":"I don't want pricing.","start":63.280003,"end":64.08,"sentiment":"neutral","sentiment_score":-0.2990511357784271},{"text":"I just wanna know if you have stock or not before I worry about wasting time with that.","start":64.08,"end":67.7,"sentiment":"neutral","sentiment_score":-0.20103163520495096},{"text":"Yep.","start":73.215,"end":73.715,"sentiment":"neutral","sentiment_score":0.022057725116610527},{"text":"97004DashAP3000Dash w w.","start":73.774994,"end":82.034996,"sentiment":"neutral","sentiment_score":0.015151536402602991}],"sentiment":"neutral","sentiment_score":-0.12301504391112499,"num_words":35,"start":48.425,"end":82.034996},{"sentences":[{"text":"Correct.","start":104.785,"end":105.285,"sentiment":"neutral","sentiment_score":0.01376696489751339},{"text":"Yeah.","start":204.47,"end":204.87001,"sentiment":"negative","sentiment_score":-0.3684232234954834},{"text":"I'm not that interested.","start":204.87001,"end":206.01001,"sentiment":"negative","sentiment_score":-0.6220769584178925},{"text":"I'll find somewhere else.","start":206.15001,"end":206.95001,"sentiment":"negative","sentiment_score":-0.5792433544993401},{"text":"Thanks.","start":206.95001,"end":207.45001,"sentiment":"neutral","sentiment_score":-0.1320151686668396}],"sentiment":"negative","sentiment_score":-0.4810866071757945,"num_words":11,"start":104.785,"end":207.45001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Available.\n\nChannel 0: Hello? Hello?\n\nChannel 1: Thanks. Please stay on the line. Hello. Good afternoon.\n\nChannel 0: Hello?\n\nChannel 1: Hello? Who have I\n\nChannel 0: Hey. Good to you, Anthony. It's Ross with Techcom. How's it going over there?\n\nChannel 1: got? Good, mate. Yourself?\n\nChannel 0: That's great. Doing good, buddy. Anthony, actually, just getting back to you regarding your inquiry for the XM Network's AC3000.\n\nChannel 1: Yes. What what's your stock level\n\nChannel 0: Yeah.\n\nChannel 1: there?\n\nChannel 0: Yep. So you were after the following product. Right?\n\nChannel 1: Yes. The a p 3,000.\n\nChannel 0: So, Anthony, are you currently on our website, Techconsistent?\n\nChannel 1: Yes. It says you have stock. So I just want\n\nChannel 0: So\n\nChannel 1: to\n\nChannel 0: so\n\nChannel 1: confirm that that's reality.\n\nChannel 0: okay. So that would be great if you can just fill in, like, just a request a quote from there so I can get the exact product details what you're after, and I can I can give you the pricing?\n\nChannel 1: I don't want pricing. I just wanna know if you have stock or not before I worry about wasting time with that.\n\nChannel 0: K. So you got the SKU number? Please provide me with the SKU.\n\nChannel 1: Yep. 97004DashAP3000Dash w w.\n\nChannel 0: 97004 Dash83000DashWW.\n\nChannel 1: Correct.\n\nChannel 0: Anthony, I think there's some problem with this. If you if you can just fill in the details, I can get the exact product details, and I can tell you whether it's in stock or not. Would take just a minute.\n\nChannel 1: Yeah. I'm not that interested. I'll find somewhere else. Thanks.","paragraphs":[{"sentences":[{"text":"Available.","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.00845582690089941}],"sentiment":"neutral","sentiment_score":0.00845582690089941,"channel":1,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.01527627930045128},{"text":"Hello?","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.03618025779724121}],"sentiment":"neutral","sentiment_score":0.025728268548846245,"channel":0,"num_words":2,"start":3.6799998,"end":8.34},{"sentences":[{"text":"Thanks.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.3065851628780365},{"text":"Please stay on the line.","start":9.36,"end":10.9,"sentiment":"neutral","sentiment_score":0.18163195252418518},{"text":"Hello.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.09609871357679368},{"text":"Good afternoon.","start":13.28,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.19408608227968216}],"sentiment":"neutral","sentiment_score":0.1887795337372356,"channel":1,"num_words":9,"start":8.48,"end":14.0199995},{"sentences":[{"text":"Hello?","start":15.485,"end":15.985,"sentiment":"neutral","sentiment_score":0.05921736359596253}],"sentiment":"neutral","sentiment_score":0.05921736359596253,"channel":0,"num_words":1,"start":15.485,"end":15.985},{"sentences":[{"text":"Hello?","start":16.995,"end":17.475,"sentiment":"neutral","sentiment_score":0.04741942137479782},{"text":"Who have I","start":17.475,"end":18.295,"sentiment":"neutral","sentiment_score":0.0202125230183204}],"sentiment":"neutral","sentiment_score":0.027014247607439756,"channel":1,"num_words":4,"start":16.995,"end":18.295},{"sentences":[{"text":"Hey.","start":19.005001,"end":19.325,"sentiment":"neutral","sentiment_score":0.08727190643548965},{"text":"Good to you, Anthony.","start":19.325,"end":20.285,"sentiment":"positive","sentiment_score":0.3396019712090492},{"text":"It's Ross with Techcom.","start":20.285,"end":21.805,"sentiment":"neutral","sentiment_score":0.19879434630274773},{"text":"How's it going over there?","start":21.805,"end":23.185,"sentiment":"neutral","sentiment_score":0.1717723250389099}],"sentiment":"neutral","sentiment_score":0.22140848583408765,"channel":0,"num_words":14,"start":19.005001,"end":23.185},{"sentences":[{"text":"got?","start":23.315,"end":23.475,"sentiment":"neutral","sentiment_score":0.08027918636798859},{"text":"Good, mate.","start":23.475,"end":23.955,"sentiment":"positive","sentiment_score":0.33796049654483795},{"text":"Yourself?","start":23.955,"end":24.455,"sentiment":"neutral","sentiment_score":0.2418912947177887}],"sentiment":"neutral","sentiment_score":0.2495228685438633,"channel":1,"num_words":4,"start":23.315,"end":24.455},{"sentences":[{"text":"That's great.","start":25.244999,"end":25.805,"sentiment":"positive","sentiment_score":0.6705952286720276},{"text":"Doing good, buddy.","start":25.805,"end":26.785,"sentiment":"positive","sentiment_score":0.5969257354736328},{"text":"Anthony, actually, just getting back to you regarding your inquiry for the XM Network's AC3000.","start":27.03,"end":32.41,"sentiment":"neutral","sentiment_score":0.12279974569876989}],"sentiment":"neutral","sentiment_score":0.2486981924623251,"channel":0,"num_words":20,"start":25.244999,"end":32.41},{"sentences":[{"text":"Yes.","start":33.98,"end":34.48,"sentiment":"neutral","sentiment_score":0.03948131203651428},{"text":"What what's your stock level","start":34.86,"end":36.06,"sentiment":"neutral","sentiment_score":0.019316975399851798}],"sentiment":"neutral","sentiment_score":0.02267769817262888,"channel":1,"num_words":6,"start":33.98,"end":36.06},{"sentences":[{"text":"Yeah.","start":35.75,"end":36.25,"sentiment":"neutral","sentiment_score":0.017736289650201797}],"sentiment":"neutral","sentiment_score":0.017736289650201797,"channel":0,"num_words":1,"start":35.75,"end":36.25},{"sentences":[{"text":"there?","start":36.06,"end":36.56,"sentiment":"neutral","sentiment_score":0.021335775032639503}],"sentiment":"neutral","sentiment_score":0.021335775032639503,"channel":1,"num_words":1,"start":36.06,"end":36.56},{"sentences":[{"text":"Yep.","start":37.35,"end":37.75,"sentiment":"neutral","sentiment_score":0.031032808125019073},{"text":"So you were after the following product.","start":37.75,"end":39.59,"sentiment":"neutral","sentiment_score":0.01843295299581119},{"text":"Right?","start":39.59,"end":40.005,"sentiment":"neutral","sentiment_score":0.023792454972863197}],"sentiment":"neutral","sentiment_score":0.020428437118728954,"channel":0,"num_words":9,"start":37.35,"end":40.005},{"sentences":[{"text":"Yes.","start":40.940002,"end":41.18,"sentiment":"neutral","sentiment_score":0.027702266350388527},{"text":"The a p 3,000.","start":41.18,"end":42.4,"sentiment":"neutral","sentiment_score":0.02189572248607874}],"sentiment":"neutral","sentiment_score":0.023057031258940697,"channel":1,"num_words":5,"start":40.940002,"end":42.4},{"sentences":[{"text":"So, Anthony, are you currently on our website, Techconsistent?","start":43.125,"end":45.945,"sentiment":"neutral","sentiment_score":0.021593137747711606}],"sentiment":"neutral","sentiment_score":0.021593137747711606,"channel":0,"num_words":9,"start":43.125,"end":45.945},{"sentences":[{"text":"Yes.","start":46.824997,"end":47.305,"sentiment":"neutral","sentiment_score":0.035045333206653595},{"text":"It says you have stock.","start":47.305,"end":48.425,"sentiment":"neutral","sentiment_score":0.026705240458250047},{"text":"So I just want","start":48.425,"end":48.985,"sentiment":"neutral","sentiment_score":0.0361347864381969}],"sentiment":"neutral","sentiment_score":0.03131106812506914,"channel":1,"num_words":10,"start":46.824997,"end":48.985},{"sentences":[{"text":"So","start":48.965,"end":49.125,"sentiment":"neutral","sentiment_score":0.04810631275177002}],"sentiment":"neutral","sentiment_score":0.04810631275177002,"channel":0,"num_words":1,"start":48.965,"end":49.125},{"sentences":[{"text":"to","start":48.985,"end":49.145,"sentiment":"neutral","sentiment_score":0.04233557358384133}],"sentiment":"neutral","sentiment_score":0.04233557358384133,"channel":1,"num_words":1,"start":48.985,"end":49.145},{"sentences":[{"text":"so","start":49.125,"end":49.625,"sentiment":"neutral","sentiment_score":0.07236621528863907}],"sentiment":"neutral","sentiment_score":0.07236621528863907,"channel":0,"num_words":1,"start":49.125,"end":49.625},{"sentences":[{"text":"confirm that that's reality.","start":49.145,"end":50.605,"sentiment":"neutral","sentiment_score":0.06371509656310081}],"sentiment":"neutral","sentiment_score":0.06371509656310081,"channel":1,"num_words":4,"start":49.145,"end":50.605},{"sentences":[{"text":"okay.","start":51.765,"end":52.08,"sentiment":"neutral","sentiment_score":0.13122554123401642},{"text":"So that would be great if you can just fill in, like, just a request a quote from there so I can get the exact product details what you're after, and I can I can give you the pricing?","start":52.24,"end":62.420002,"sentiment":"neutral","sentiment_score":0.20315629014602074}],"sentiment":"neutral","sentiment_score":0.20135802142322062,"channel":0,"num_words":40,"start":51.765,"end":62.420002},{"sentences":[{"text":"I don't want pricing.","start":63.280003,"end":64.08,"sentiment":"neutral","sentiment_score":-0.2990511357784271},{"text":"I just wanna know if you have stock or not before I worry about wasting time with that.","start":64.08,"end":67.7,"sentiment":"neutral","sentiment_score":-0.20103163520495096}],"sentiment":"neutral","sentiment_score":-0.21885336258194663,"channel":1,"num_words":22,"start":63.280003,"end":67.7},{"sentences":[{"text":"K.","start":69.835,"end":70.075005,"sentiment":"neutral","sentiment_score":-0.004426836967468262},{"text":"So you got the SKU number?","start":70.075005,"end":71.355,"sentiment":"neutral","sentiment_score":0.007917925094564756},{"text":"Please provide me with the SKU.","start":71.355,"end":72.815,"sentiment":"neutral","sentiment_score":0.025467516233523686}],"sentiment":"neutral","sentiment_score":0.01506813930777403,"channel":0,"num_words":13,"start":69.835,"end":72.815},{"sentences":[{"text":"Yep.","start":73.215,"end":73.715,"sentiment":"neutral","sentiment_score":0.022057725116610527},{"text":"97004DashAP3000Dash w w.","start":73.774994,"end":82.034996,"sentiment":"neutral","sentiment_score":0.015151536402602991}],"sentiment":"neutral","sentiment_score":0.016878083581104875,"channel":1,"num_words":4,"start":73.215,"end":82.034996},{"sentences":[{"text":"97004 Dash83000DashWW.","start":99.825,"end":104.244995,"sentiment":"neutral","sentiment_score":0.011453808285295963}],"sentiment":"neutral","sentiment_score":0.011453808285295963,"channel":0,"num_words":2,"start":99.825,"end":104.244995},{"sentences":[{"text":"Correct.","start":104.785,"end":105.285,"sentiment":"neutral","sentiment_score":0.01376696489751339}],"sentiment":"neutral","sentiment_score":0.01376696489751339,"channel":1,"num_words":1,"start":104.785,"end":105.285},{"sentences":[{"text":"Anthony, I think there's some problem with this.","start":188.66,"end":192.58,"sentiment":"neutral","sentiment_score":-0.19941015541553497},{"text":"If you if you can just fill in the details, I can get the exact product details, and I can tell you whether it's in stock or not.","start":192.58,"end":199.16,"sentiment":"neutral","sentiment_score":-0.032562892617923875},{"text":"Would take just a minute.","start":199.94,"end":201.48001,"sentiment":"neutral","sentiment_score":-0.15196479260921478}],"sentiment":"neutral","sentiment_score":-0.07967966340663957,"channel":0,"num_words":41,"start":188.66,"end":201.48001},{"sentences":[{"text":"Yeah.","start":204.47,"end":204.87001,"sentiment":"negative","sentiment_score":-0.3684232234954834},{"text":"I'm not that interested.","start":204.87001,"end":206.01001,"sentiment":"negative","sentiment_score":-0.6220769584178925},{"text":"I'll find somewhere else.","start":206.15001,"end":206.95001,"sentiment":"negative","sentiment_score":-0.5792433544993401},{"text":"Thanks.","start":206.95001,"end":207.45001,"sentiment":"neutral","sentiment_score":-0.1320151686668396}],"sentiment":"negative","sentiment_score":-0.5305719643831253,"channel":1,"num_words":10,"start":204.47,"end":207.45001}]},"summary":{"result":"success","short":"The customer, Anthony, called Techcom regarding his inquiry for the XM Network's AC3000 product. The agent, Ross, confirmed his stock level and asked for his exact product details before offering to provide pricing. Anthony declined and Ross informed him that he would need to find a solution elsewhere."},"intents":{"segments":[{"text":"So you were after the following product. Right? Yes.","start_word":64,"end_word":72,"intents":[{"intent":"Request product details","confidence_score":0.002187188}]}]},"sentiments":{"segments":[{"text":"Available. Hello? Hello? Thanks. Please stay on the line. Hello. Good afternoon. Hello? Hello? Who have I Hey. Good to you, Anthony. It's Ross with Techcom. How's it going over there? got? Good, mate. Yourself?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.17638713121414185},{"text":"That's great. Doing good, buddy.","start_word":35,"end_word":39,"sentiment":"positive","sentiment_score":0.631035566329956},{"text":"Anthony, actually, just getting back to you regarding your inquiry for the XM Network's AC3000. Yes. What what's your stock level Yeah. there? Yep. So you were after the following product. Right? Yes. The a p 3,000. So, Anthony, are you currently on our website, Techconsistent? Yes. It says you have stock. So I just want So to so confirm that that's reality. okay. So that would be great if you can just fill in, like, just a request a quote from there so I can get the exact product details what you're after, and I can I can give you the pricing? I don't want pricing. I just wanna know if you have stock or not before I worry about wasting time with that. K. So you got the SKU number? Please provide me with the SKU. Yep. 97004DashAP3000Dash w w. 97004 Dash83000DashWW. Correct. Anthony, I think there's some problem with this. If you if you can just fill in the details, I can get the exact product details, and I can tell you whether it's in stock or not. Would take just a minute.","start_word":40,"end_word":225,"sentiment":"neutral","sentiment_score":0.01910834014415741},{"text":"Yeah. I'm not that interested. I'll find somewhere else.","start_word":226,"end_word":234,"sentiment":"negative","sentiment_score":-0.5650972723960876},{"text":"Thanks.","start_word":235,"end_word":235,"sentiment":"neutral","sentiment_score":-0.19224804639816284}],"average":{"sentiment":"neutral","sentiment_score":0.036446886657053215}}}}