{"metadata":{"transaction_key":"deprecated","request_id":"a97890e5-7f0e-4515-a422-8a8ea37a4c28","sha256":"d801d7a1ae87dc1b9bb96c3021eb78a59255fefcd5f57009408ef220dcc68baf","created":"2026-04-02T04:02:14.124Z","duration":25.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":64,"output_tokens":64},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":64,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon, Sally. How are you going? Are you there? Hello, Sally?","confidence":0.99284875,"words":[{"word":"hi","start":5.7599998,"end":6.0,"confidence":0.8198519,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.32708606123924255},{"word":"good","start":6.0,"end":6.24,"confidence":0.9993272,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6342620253562927},{"word":"afternoon","start":6.24,"end":6.72,"confidence":0.99145234,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.567549467086792},{"word":"sally","start":6.72,"end":7.04,"confidence":0.9956359,"punctuated_word":"Sally.","sentiment":"positive","sentiment_score":0.5877985954284668},{"word":"how","start":7.04,"end":7.2799997,"confidence":0.99991393,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.595815122127533},{"word":"are","start":7.2799997,"end":7.3599997,"confidence":0.8638683,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.521075427532196},{"word":"you","start":7.3599997,"end":7.44,"confidence":0.999658,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49185991287231445},{"word":"going","start":7.44,"end":7.94,"confidence":0.99127185,"punctuated_word":"going?","sentiment":"positive","sentiment_score":0.4733351469039917},{"word":"are","start":13.215,"end":13.535,"confidence":0.9306292,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.01019936054944992},{"word":"you","start":13.535,"end":13.615,"confidence":0.9988954,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016559619456529617},{"word":"there","start":13.615,"end":14.115,"confidence":0.99983335,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.03744178265333176},{"word":"hello","start":18.415,"end":18.895,"confidence":0.99284875,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.1077711135149002},{"word":"sally","start":18.895,"end":19.395,"confidence":0.8653231,"punctuated_word":"Sally?","sentiment":"neutral","sentiment_score":-0.03864677995443344}],"paragraphs":{"transcript":"\nHi. Good afternoon, Sally. How are you going? Are you there? Hello, Sally?","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.32708606123924255},{"text":"Good afternoon, Sally.","start":6.0,"end":7.04,"sentiment":"positive","sentiment_score":0.5965366959571838},{"text":"How are you going?","start":7.04,"end":7.94,"sentiment":"positive","sentiment_score":0.5205214023590088},{"text":"Are you there?","start":13.215,"end":14.115,"sentiment":"neutral","sentiment_score":0.02140025421977043},{"text":"Hello, Sally?","start":18.415,"end":19.395,"sentiment":"neutral","sentiment_score":-0.07320894673466682}],"sentiment":"neutral","sentiment_score":0.3166588175182159,"num_words":13,"start":5.7599998,"end":19.395}]}}]},{"alternatives":[{"transcript":"Hello? It's Sally. Can I do that tomorrow? Hello? Good. Thank you. Hello? Yeah. There's quite a delay. Yes. I can hear you. Hello?","confidence":0.98327136,"words":[{"word":"hello","start":0.24,"end":0.48,"confidence":0.74779236,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03866903483867645},{"word":"it's","start":0.48,"end":0.71999997,"confidence":0.98327136,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.08888940513134003},{"word":"sally","start":0.71999997,"end":1.22,"confidence":0.94072413,"punctuated_word":"Sally.","sentiment":"neutral","sentiment_score":0.09808474779129028},{"word":"can","start":1.52,"end":1.76,"confidence":0.16742416,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.10027758777141572},{"word":"i","start":1.76,"end":1.92,"confidence":0.9280145,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1175127699971199},{"word":"do","start":1.92,"end":2.1599998,"confidence":0.47983298,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08480523526668549},{"word":"that","start":2.1599998,"end":2.24,"confidence":0.7385896,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11308713257312776},{"word":"tomorrow","start":2.24,"end":2.74,"confidence":0.8979293,"punctuated_word":"tomorrow?","sentiment":"neutral","sentiment_score":0.07812552899122238},{"word":"hello","start":4.0,"end":4.5,"confidence":0.983089,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06317532062530518},{"word":"good","start":7.9199996,"end":8.32,"confidence":0.98308957,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6840001344680786},{"word":"thank","start":8.32,"end":8.639999,"confidence":0.9997749,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6864305734634399},{"word":"you","start":8.639999,"end":9.139999,"confidence":0.99987686,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.577396035194397},{"word":"hello","start":12.639999,"end":13.139999,"confidence":0.9798343,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06954890489578247},{"word":"yeah","start":14.495,"end":14.815001,"confidence":0.8046845,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.28694039583206177},{"word":"there's","start":14.815001,"end":15.315001,"confidence":0.99629223,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.5475777983665466},{"word":"quite","start":15.375,"end":15.695,"confidence":0.999366,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.582722008228302},{"word":"a","start":15.695,"end":15.775,"confidence":0.99947566,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5787544250488281},{"word":"delay","start":15.775,"end":16.275,"confidence":0.9976808,"punctuated_word":"delay.","sentiment":"negative","sentiment_score":-0.5590144395828247},{"word":"yes","start":19.615,"end":20.015,"confidence":0.97452605,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.013731984421610832},{"word":"i","start":20.015,"end":20.175,"confidence":0.99926895,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010459762066602709},{"word":"can","start":20.175,"end":20.415,"confidence":0.99986446,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04668759182095528},{"word":"hear","start":20.415,"end":20.575,"confidence":0.99953365,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.09547509253025056},{"word":"you","start":20.575,"end":21.075,"confidence":0.9992788,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.046403322368860245},{"word":"hello","start":22.415,"end":22.915,"confidence":0.99248934,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.020228039473295212}],"paragraphs":{"transcript":"\nHello? It's Sally. Can I do that tomorrow? Hello? Good.\n\nThank you. Hello? Yeah. There's quite a delay. Yes.\n\nI can hear you. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03866903483867645},{"text":"It's Sally.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.09348707646131516},{"text":"Can I do that tomorrow?","start":1.52,"end":2.74,"sentiment":"neutral","sentiment_score":0.09876165091991425},{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.06317532062530518},{"text":"Good.","start":7.9199996,"end":8.32,"sentiment":"positive","sentiment_score":0.6840001344680786}],"sentiment":"neutral","sentiment_score":0.14666268974542618,"num_words":10,"start":0.24,"end":8.32},{"sentences":[{"text":"Thank you.","start":8.32,"end":9.139999,"sentiment":"positive","sentiment_score":0.6319133043289185},{"text":"Hello?","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.06954890489578247},{"text":"Yeah.","start":14.495,"end":14.815001,"sentiment":"neutral","sentiment_score":-0.28694039583206177},{"text":"There's quite a delay.","start":14.815001,"end":16.275,"sentiment":"negative","sentiment_score":-0.5670171678066254},{"text":"Yes.","start":19.615,"end":20.015,"sentiment":"neutral","sentiment_score":-0.013731984421610832}],"sentiment":"neutral","sentiment_score":-0.13726283754739496,"num_words":9,"start":8.32,"end":20.015},{"sentences":[{"text":"I can hear you.","start":20.015,"end":21.075,"sentiment":"neutral","sentiment_score":-0.0497564421966672},{"text":"Hello?","start":22.415,"end":22.915,"sentiment":"neutral","sentiment_score":-0.020228039473295212}],"sentiment":"neutral","sentiment_score":-0.0438507616519928,"num_words":5,"start":20.015,"end":22.915}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? It's Sally. Can I do that tomorrow? Hello?\n\nChannel 0: Hi. Good afternoon, Sally. How are you going?\n\nChannel 1: Good. Thank you. Hello?\n\nChannel 0: Are you there?\n\nChannel 1: Yeah. There's quite a delay.\n\nChannel 0: Hello, Sally?\n\nChannel 1: Yes. I can hear you. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03866903483867645},{"text":"It's Sally.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.09348707646131516},{"text":"Can I do that tomorrow?","start":1.52,"end":2.74,"sentiment":"neutral","sentiment_score":0.09876165091991425},{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.06317532062530518}],"sentiment":"neutral","sentiment_score":0.08695852922068702,"channel":1,"num_words":9,"start":0.24,"end":4.5},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.32708606123924255},{"text":"Good afternoon, Sally.","start":6.0,"end":7.04,"sentiment":"positive","sentiment_score":0.5965366959571838},{"text":"How are you going?","start":7.04,"end":7.94,"sentiment":"positive","sentiment_score":0.5205214023590088}],"sentiment":"positive","sentiment_score":0.5248477198183537,"channel":0,"num_words":8,"start":5.7599998,"end":7.94},{"sentences":[{"text":"Good.","start":7.9199996,"end":8.32,"sentiment":"positive","sentiment_score":0.6840001344680786},{"text":"Thank you.","start":8.32,"end":9.139999,"sentiment":"positive","sentiment_score":0.6319133043289185},{"text":"Hello?","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.06954890489578247}],"sentiment":"positive","sentiment_score":0.5043439120054245,"channel":1,"num_words":4,"start":7.9199996,"end":13.139999},{"sentences":[{"text":"Are you there?","start":13.215,"end":14.115,"sentiment":"neutral","sentiment_score":0.02140025421977043}],"sentiment":"neutral","sentiment_score":0.02140025421977043,"channel":0,"num_words":3,"start":13.215,"end":14.115},{"sentences":[{"text":"Yeah.","start":14.495,"end":14.815001,"sentiment":"neutral","sentiment_score":-0.28694039583206177},{"text":"There's quite a delay.","start":14.815001,"end":16.275,"sentiment":"negative","sentiment_score":-0.5670171678066254}],"sentiment":"negative","sentiment_score":-0.5110018134117127,"channel":1,"num_words":5,"start":14.495,"end":16.275},{"sentences":[{"text":"Hello, Sally?","start":18.415,"end":19.395,"sentiment":"neutral","sentiment_score":-0.07320894673466682}],"sentiment":"neutral","sentiment_score":-0.07320894673466682,"channel":0,"num_words":2,"start":18.415,"end":19.395},{"sentences":[{"text":"Yes.","start":19.615,"end":20.015,"sentiment":"neutral","sentiment_score":-0.013731984421610832},{"text":"I can hear you.","start":20.015,"end":21.075,"sentiment":"neutral","sentiment_score":-0.0497564421966672},{"text":"Hello?","start":22.415,"end":22.915,"sentiment":"neutral","sentiment_score":-0.020228039473295212}],"sentiment":"neutral","sentiment_score":-0.038830965446929135,"channel":1,"num_words":6,"start":19.615,"end":22.915}]},"summary":{"result":"success","short":"Hello? It's Sally. Can I do that tomorrow? Hello? Hi. Good afternoon, Sally. How are you going? Good. Thank you. Hello? Are you there? Yeah. There's quite a delay. Hello, Sally? Yes. I can hear you. Hello?"},"intents":{"segments":[{"text":"Hello, Sally? Yes. I can hear you. Hello?","start_word":29,"end_word":36,"intents":[{"intent":"Check status","confidence_score":0.02387836}]}]},"sentiments":{"segments":[{"text":"Hello? It's Sally. Can I do that tomorrow? Hello? Hi.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.11059538275003432},{"text":"Good afternoon, Sally. How are you going? Good. Thank you.","start_word":10,"end_word":19,"sentiment":"positive","sentiment_score":0.5810875296592712},{"text":"Hello? Are you there? Yeah.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":-0.04164255410432816},{"text":"There's quite a delay.","start_word":25,"end_word":28,"sentiment":"negative","sentiment_score":-0.5626240968704224},{"text":"Hello, Sally? Yes. I can hear you. Hello?","start_word":29,"end_word":36,"sentiment":"neutral","sentiment_score":-0.047011423856019974}],"average":{"sentiment":"neutral","sentiment_score":0.09055975824594498}}}}