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I got on the phone, had a bit oh, had a quick chat with her, but I've had a couple of sick kids and a sick sister and a grandfather that's been hospitalized, so I've kinda been running here, there, and everywhere. No. That's okay. I touched base with her, confirmed that the the the the form the doctor's doctor's note, doctor's certificate is adequate. Payment has been arranged to be processed today on time because our payment date is the nineteenth of each month. So you'll have the money within like, within a few days. The payment pays on the nineteenth, and the money will be in it's like, their forms and everything say within three days because they obviously allow for bank processing time. Okay. But I I would expect it to probably come in sooner rather than later. And I had a chat to her and was like, hey. Look. Like, is there any way we can look at extending out the medical requirements or where we sit with the medical requirements? And we went through the doctor's form together from doctor Paul. And she was like, look, realistically, the next medical appointment and follow-up is on the September 2 with the specialist. She's like, so I would want records from the specialist because that is when doctor Ball said that basically the follow-up is. I was like, okay. That's fine. It is what it is. Mhmm. Yes. Yes. Specialist. Yeah. So just yeah. So just the no. And that's and that's our and that's okay. So even, like, at the culmination of your appointment with the neurologist, just, like, get them to, like, write out what their recommendations are, what they are wanting to do in terms of treatment, what their what their stance is on you returning to work, and forward that to me. A, it's good for you from a claims perspective. Like, it's good for you for record keeping just to know what they're saying because, like, I've seen the specialist before personally, and what they say and then what they actually write down your file can be two different things sometimes. So at least this is a cult. Yeah. Yeah. Neurologist. Okay. Because it's we're we're still we're still pretty we're still pretty weak in our in our end. Yeah. Yeah. Okay. Alright. Well, that's I mean, not good, but that's okay. So yeah. So when when we have our appointment on the September 2, you have you have between, like, second of September and the September 19 to get the form in. So cool. Yeah. Send it to me, and I send it straight on. Yeah. No. Absolutely perfect. And then, obviously, if I don't hear anything back by I have it in my calendar to basically touch base with Jamie on the eighteenth of every month, so it's the day before the payment, to touch base because she can literally raise a payment same day. I sent you an email that kind of, I guess, culminated everything. But if if if your neurologist does like, is able to write down that, you know, they are going to keep you off work for four months because there's no way you're gonna recover for four months, it means that we're not gonna have any medical requirements for four months. But at the moment, because the doctor keeps, they obviously wanna see you regularly, which is fine, and that's great. It just means that with every regular checkup, MetLife is wanting an update because the doctor's saying we're still working actively and we still want we wanna keep be kept involved, basically. Yeah. Okay. Cool. Yeah. So if if you can get that written from yeah. If you can get that written from the neurologist because the the note from doctor Ball didn't say January. It said that you have an appointment with with the neurologist on the September 2, and we will review after the appointment with the neurologist. So that indicates to me that there's a follow-up with doctor Ball in September and all possible change of treatment plan. Okay. Okay. Cool. Yeah. So we're we're gonna need something in writing from a doctor to say that there's we're gonna track with the current ongoing treatment plan with no follow-up until February. And that means that we won't have any medical requirements till February, which will be good for you. It'll just it means that the payments will just come in on the like, pay on the nineteenth, come into your bank account within a couple of days of that. And, yeah, there won't be any medical appointments for them. Okay. 10 cents. Alright. That when he wants to see you. Okay. Cool. So if you are able to get the neurologist to indicate that, like, it's, like, current treatment plan this, his rec like, a recommendation is to continue with current treatment plan or change treatment plan to this. And whatever the whatever their treatment plan is or or their next scheduled doctor's date like that. To reexamine you needs to be clearly listed as, like, we don't wanna see you again, we're happy, or we wanna see you on x date for another reevaluation, that will indicate to the insurer when the next medical requirement will be raised from the insurance ongoing perspective because doctor Ball has not said February. So currently yes. Yeah. That's fine. Val it's Valentina Ball, isn't it? Okay. Cool. Alright. Cool. I have too many doctors running around my head. So Perfect. Yep. Too many of them. Perfect. If there's any any questions, let me know. Thanks. No problem, Paul. Have a good one. 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Paul. Larissa. How are you going? Yeah. Oh, not bad.\n\nI've had a bit of a week in a bit, but that's okay. I don't think it ever slows down. I did I did. I heard back from her last night. I got on the phone, had a bit oh, had a quick chat with her, but I've had a couple of sick kids and a sick sister and a grandfather that's been hospitalized, so I've kinda been running here, there, and everywhere.\n\nNo. That's okay. I touched base with her, confirmed that the the the the form the doctor's doctor's note, doctor's certificate is adequate. Payment has been arranged to be processed today on time because our payment date is the nineteenth of each month. So you'll have the money within like, within a few days.\n\nThe payment pays on the nineteenth, and the money will be in it's like, their forms and everything say within three days because they obviously allow for bank processing time. Okay. But I I would expect it to probably come in sooner rather than later. And I had a chat to her and was like, hey. Look.\n\nLike, is there any way we can look at extending out the medical requirements or where we sit with the medical requirements? And we went through the doctor's form together from doctor Paul. And she was like, look, realistically, the next medical appointment and follow-up is on the September 2 with the specialist. She's like, so I would want records from the specialist because that is when doctor Ball said that basically the follow-up is. I was like, okay.\n\nThat's fine. It is what it is. Mhmm. Yes. Yes.\n\nSpecialist. Yeah. So just yeah. So just the no. And that's and that's our and that's okay.\n\nSo even, like, at the culmination of your appointment with the neurologist, just, like, get them to, like, write out what their recommendations are, what they are wanting to do in terms of treatment, what their what their stance is on you returning to work, and forward that to me. A, it's good for you from a claims perspective. Like, it's good for you for record keeping just to know what they're saying because, like, I've seen the specialist before personally, and what they say and then what they actually write down your file can be two different things sometimes. So at least this is a cult. Yeah.\n\nYeah. Neurologist. Okay. Because it's we're we're still we're still pretty we're still pretty weak in our in our end. Yeah.\n\nYeah. Okay. Alright. Well, that's I mean, not good, but that's okay. So yeah.\n\nSo when when we have our appointment on the September 2, you have you have between, like, second of September and the September 19 to get the form in. So cool. Yeah. Send it to me, and I send it straight on. Yeah.\n\nNo. Absolutely perfect. And then, obviously, if I don't hear anything back by I have it in my calendar to basically touch base with Jamie on the eighteenth of every month, so it's the day before the payment, to touch base because she can literally raise a payment same day. I sent you an email that kind of, I guess, culminated everything. But if if if your neurologist does like, is able to write down that, you know, they are going to keep you off work for four months because there's no way you're gonna recover for four months, it means that we're not gonna have any medical requirements for four months.\n\nBut at the moment, because the doctor keeps, they obviously wanna see you regularly, which is fine, and that's great. It just means that with every regular checkup, MetLife is wanting an update because the doctor's saying we're still working actively and we still want we wanna keep be kept involved, basically. Yeah. Okay. Cool.\n\nYeah. So if if you can get that written from yeah. If you can get that written from the neurologist because the the note from doctor Ball didn't say January. It said that you have an appointment with with the neurologist on the September 2, and we will review after the appointment with the neurologist. So that indicates to me that there's a follow-up with doctor Ball in September and all possible change of treatment plan.\n\nOkay. Okay. Cool. Yeah. So we're we're gonna need something in writing from a doctor to say that there's we're gonna track with the current ongoing treatment plan with no follow-up until February.\n\nAnd that means that we won't have any medical requirements till February, which will be good for you. It'll just it means that the payments will just come in on the like, pay on the nineteenth, come into your bank account within a couple of days of that. And, yeah, there won't be any medical appointments for them. Okay. 10 cents.\n\nAlright. That when he wants to see you. Okay. Cool. So if you are able to get the neurologist to indicate that, like, it's, like, current treatment plan this, his rec like, a recommendation is to continue with current treatment plan or change treatment plan to this.\n\nAnd whatever the whatever their treatment plan is or or their next scheduled doctor's date like that. To reexamine you needs to be clearly listed as, like, we don't wanna see you again, we're happy, or we wanna see you on x date for another reevaluation, that will indicate to the insurer when the next medical requirement will be raised from the insurance ongoing perspective because doctor Ball has not said February. So currently yes. Yeah. That's fine.\n\nVal it's Valentina Ball, isn't it? Okay. Cool. Alright. Cool.\n\nI have too many doctors running around my head. So Perfect. Yep. Too many of them. Perfect.\n\nIf there's any any questions, let me know. Thanks. No problem, Paul. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.12151896953582764},{"text":"Larissa.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.11715036630630492},{"text":"How are you going?","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.21913887187838554},{"text":"Yeah.","start":6.64,"end":7.12,"sentiment":"neutral","sentiment_score":0.06171271950006485},{"text":"Oh, not bad.","start":7.12,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.08417683467268944}],"sentiment":"neutral","sentiment_score":0.14099881967360323,"num_words":11,"start":2.6399999,"end":7.9199996},{"sentences":[{"text":"I've had a bit of a week in a bit, but that's okay.","start":7.9199996,"end":10.58,"sentiment":"neutral","sentiment_score":0.00013650337663980632},{"text":"I don't think it ever slows down.","start":10.8,"end":12.66,"sentiment":"neutral","sentiment_score":-0.07575329499585289},{"text":"I did I did.","start":18.945,"end":20.305,"sentiment":"neutral","sentiment_score":-0.009261933853849769},{"text":"I heard back from her last night.","start":20.305,"end":23.025,"sentiment":"neutral","sentiment_score":-0.0033015430505786625},{"text":"I got on the phone, had a bit oh, had a quick chat with her, but I've had a couple of sick kids and a sick sister and a grandfather that's been hospitalized, so I've kinda been running here, there, and everywhere.","start":23.025,"end":33.55,"sentiment":"neutral","sentiment_score":-0.26715372281060334}],"sentiment":"neutral","sentiment_score":-0.16176867692999236,"num_words":73,"start":7.9199996,"end":33.55},{"sentences":[{"text":"No.","start":36.329998,"end":36.809998,"sentiment":"negative","sentiment_score":-0.3976614475250244},{"text":"That's okay.","start":36.809998,"end":37.71,"sentiment":"neutral","sentiment_score":-0.12790033407509327},{"text":"I touched base with her, confirmed that the the the the form the doctor's doctor's note, doctor's certificate is adequate.","start":38.73,"end":48.864998,"sentiment":"neutral","sentiment_score":0.09136323146522045},{"text":"Payment has been arranged to be processed today on time because our payment date is the nineteenth of each month.","start":49.565,"end":56.625,"sentiment":"neutral","sentiment_score":0.13778561260551214},{"text":"So you'll have the money within like, within a few days.","start":57.58,"end":61.600002,"sentiment":"neutral","sentiment_score":0.1665788231925531}],"sentiment":"neutral","sentiment_score":0.10670151520106527,"num_words":54,"start":36.329998,"end":61.600002},{"sentences":[{"text":"The payment pays on the nineteenth, and the money will be in it's like, their forms and everything say within three days because they obviously allow for bank processing time.","start":62.38,"end":70.995,"sentiment":"neutral","sentiment_score":0.07972537179787954},{"text":"Okay.","start":72.675,"end":72.83501,"sentiment":"neutral","sentiment_score":0.0799260213971138},{"text":"But I I would expect it to probably come in sooner rather than later.","start":72.83501,"end":76.615005,"sentiment":"neutral","sentiment_score":-0.015415939901556288},{"text":"And I had a chat to her and was like, hey.","start":78.035,"end":79.555,"sentiment":"neutral","sentiment_score":0.018576714929870584},{"text":"Look.","start":79.555,"end":79.715004,"sentiment":"neutral","sentiment_score":-0.012514859437942503}],"sentiment":"neutral","sentiment_score":0.04294198283337449,"num_words":57,"start":62.38,"end":79.715004},{"sentences":[{"text":"Like, is there any way we can look at extending out the medical requirements or where we sit with the medical requirements?","start":79.715004,"end":84.435005,"sentiment":"neutral","sentiment_score":-0.042235258797352966},{"text":"And we went through the doctor's form together from doctor Paul.","start":84.435005,"end":87.48,"sentiment":"neutral","sentiment_score":0.0396655890667303},{"text":"And she was like, look, realistically, the next medical appointment and follow-up is on the September 2 with the specialist.","start":88.58,"end":96.200005,"sentiment":"neutral","sentiment_score":0.00466519957408309},{"text":"She's like, so I would want records from the specialist because that is when doctor Ball said that basically the follow-up is.","start":96.26,"end":102.33501,"sentiment":"neutral","sentiment_score":0.019566339580871336},{"text":"I was like, okay.","start":102.33501,"end":103.135,"sentiment":"neutral","sentiment_score":0.023804761469364166}],"sentiment":"neutral","sentiment_score":0.0015965606877285563,"num_words":79,"start":79.715004,"end":103.135},{"sentences":[{"text":"That's fine.","start":103.135,"end":103.855,"sentiment":"neutral","sentiment_score":0.08261187747120857},{"text":"It is what it is.","start":103.855,"end":104.575005,"sentiment":"neutral","sentiment_score":0.034335190802812575},{"text":"Mhmm.","start":104.575005,"end":105.075005,"sentiment":"neutral","sentiment_score":0.01053090300410986},{"text":"Yes.","start":108.815,"end":109.135,"sentiment":"neutral","sentiment_score":0.020667359232902527},{"text":"Yes.","start":109.135,"end":109.455,"sentiment":"neutral","sentiment_score":0.019334763288497925}],"sentiment":"neutral","sentiment_score":0.038743273448199035,"num_words":10,"start":103.135,"end":109.455},{"sentences":[{"text":"Specialist.","start":109.455,"end":109.955,"sentiment":"neutral","sentiment_score":0.013910001143813132},{"text":"Yeah.","start":110.015,"end":110.515,"sentiment":"neutral","sentiment_score":0.019850099459290504},{"text":"So just yeah.","start":111.96,"end":114.04,"sentiment":"neutral","sentiment_score":-0.031169819956024487},{"text":"So just the no.","start":114.04,"end":116.14,"sentiment":"neutral","sentiment_score":-0.04810259398072958},{"text":"And that's and that's our and that's okay.","start":116.28,"end":119.24,"sentiment":"neutral","sentiment_score":0.1026723338291049}],"sentiment":"neutral","sentiment_score":0.033483466790879476,"num_words":17,"start":109.455,"end":119.24},{"sentences":[{"text":"So even, like, at the culmination of your appointment with the neurologist, just, like, get them to, like, write out what their recommendations are, what they are wanting to do in terms of treatment, what their what their stance is on you returning to work, and forward that to me.","start":119.24,"end":139.78,"sentiment":"neutral","sentiment_score":0.0908081927895546},{"text":"A, it's good for you from a claims perspective.","start":140.08,"end":142.26001,"sentiment":"neutral","sentiment_score":0.129361339741283},{"text":"Like, it's good for you for record keeping just to know what they're saying because, like, I've seen the specialist before personally, and what they say and then what they actually write down your file can be two different things sometimes.","start":143.44,"end":153.3,"sentiment":"neutral","sentiment_score":0.10972779162409829},{"text":"So at least this is a cult.","start":154.025,"end":155.64499,"sentiment":"negative","sentiment_score":-0.4903313304696764},{"text":"Yeah.","start":157.065,"end":157.565,"sentiment":"neutral","sentiment_score":0.0859963670372963}],"sentiment":"neutral","sentiment_score":0.0634923908100636,"num_words":108,"start":119.24,"end":157.565},{"sentences":[{"text":"Yeah.","start":163.545,"end":164.045,"sentiment":"neutral","sentiment_score":-0.02187381684780121},{"text":"Neurologist.","start":170.84,"end":171.34,"sentiment":"neutral","sentiment_score":-0.014161857776343822},{"text":"Okay.","start":171.56,"end":172.06,"sentiment":"neutral","sentiment_score":0.013267509639263151},{"text":"Because it's we're we're still we're still pretty we're still pretty weak in our in our end.","start":173.56,"end":180.14,"sentiment":"negative","sentiment_score":-0.3495614980073536},{"text":"Yeah.","start":182.2,"end":182.7,"sentiment":"neutral","sentiment_score":-0.08367674052715302}],"sentiment":"neutral","sentiment_score":-0.2880471605541451,"num_words":21,"start":163.545,"end":182.7},{"sentences":[{"text":"Yeah.","start":184.975,"end":185.215,"sentiment":"neutral","sentiment_score":-0.019600797444581985},{"text":"Okay.","start":185.215,"end":185.715,"sentiment":"neutral","sentiment_score":-0.0023431796580553055},{"text":"Alright.","start":186.41501,"end":186.735,"sentiment":"neutral","sentiment_score":0.022454192861914635},{"text":"Well, that's I mean, not good, but that's okay.","start":186.735,"end":189.235,"sentiment":"neutral","sentiment_score":-0.1915434841066599},{"text":"So yeah.","start":190.255,"end":190.655,"sentiment":"neutral","sentiment_score":0.04599563963711262}],"sentiment":"neutral","sentiment_score":-0.11652784728045974,"num_words":14,"start":184.975,"end":190.655},{"sentences":[{"text":"So when when we have our appointment on the September 2, you have you have between, like, second of September and the September 19 to get the form in.","start":190.655,"end":197.875,"sentiment":"neutral","sentiment_score":0.052234805349645946},{"text":"So cool.","start":207.02,"end":211.12,"sentiment":"neutral","sentiment_score":0.3194943517446518},{"text":"Yeah.","start":211.73999,"end":212.235,"sentiment":"neutral","sentiment_score":0.10945042222738266},{"text":"Send it to me, and I send it straight on.","start":212.315,"end":214.075,"sentiment":"neutral","sentiment_score":0.11416213735938072},{"text":"Yeah.","start":214.075,"end":214.575,"sentiment":"neutral","sentiment_score":0.06931046396493912}],"sentiment":"neutral","sentiment_score":0.08079489112593406,"num_words":43,"start":190.655,"end":214.575},{"sentences":[{"text":"No.","start":214.795,"end":215.115,"sentiment":"neutral","sentiment_score":0.05406525358557701},{"text":"Absolutely perfect.","start":215.115,"end":215.835,"sentiment":"neutral","sentiment_score":0.28203457593917847},{"text":"And then, obviously, if I don't hear anything back by I have it in my calendar to basically touch base with Jamie on the eighteenth of every month, so it's the day before the payment, to touch base because she can literally raise a payment same day.","start":215.835,"end":230.02,"sentiment":"neutral","sentiment_score":0.09611591672960748},{"text":"I sent you an email that kind of, I guess, culminated everything.","start":230.23999,"end":233.38,"sentiment":"neutral","sentiment_score":0.00448104552924633},{"text":"But if if if your neurologist does like, is able to write down that, you know, they are going to keep you off work for four months because there's no way you're gonna recover for four months, it means that we're not gonna have any medical requirements for four months.","start":233.84,"end":251.08499,"sentiment":"neutral","sentiment_score":-0.1330228141322732}],"sentiment":"neutral","sentiment_score":-0.013051657754528736,"num_words":112,"start":214.795,"end":251.08499},{"sentences":[{"text":"But at the moment, because the doctor keeps, they obviously wanna see you regularly, which is fine, and that's great.","start":251.08499,"end":256.34,"sentiment":"neutral","sentiment_score":0.16145659170579166},{"text":"It just means that with every regular checkup, MetLife is wanting an update because the doctor's saying we're still working actively and we still want we wanna keep be kept involved, basically.","start":256.96,"end":266.58,"sentiment":"neutral","sentiment_score":0.08789310313295573},{"text":"Yeah.","start":281.69998,"end":282.19998,"sentiment":"neutral","sentiment_score":0.00423516146838665},{"text":"Okay.","start":282.25998,"end":282.58,"sentiment":"neutral","sentiment_score":0.13871297240257263},{"text":"Cool.","start":282.58,"end":282.97998,"sentiment":"neutral","sentiment_score":0.24441802501678467}],"sentiment":"neutral","sentiment_score":0.11689231442287565,"num_words":55,"start":251.08499,"end":282.97998},{"sentences":[{"text":"Yeah.","start":282.97998,"end":283.3,"sentiment":"neutral","sentiment_score":0.10922899842262268},{"text":"So if if you can get that written from yeah.","start":283.3,"end":286.66,"sentiment":"neutral","sentiment_score":0.006114539410918951},{"text":"If you can get that written from the neurologist because the the note from doctor Ball didn't say January.","start":286.66,"end":294.09998,"sentiment":"neutral","sentiment_score":-0.01108829637891368},{"text":"It said that you have an appointment with with the neurologist on the September 2, and we will review after the appointment with the neurologist.","start":294.09998,"end":300.695,"sentiment":"neutral","sentiment_score":-0.015193852744996548},{"text":"So that indicates to me that there's a follow-up with doctor Ball in September and all possible change of treatment plan.","start":301.075,"end":307.575,"sentiment":"neutral","sentiment_score":-0.061886818369939214}],"sentiment":"neutral","sentiment_score":-0.022628588724489276,"num_words":76,"start":282.97998,"end":307.575},{"sentences":[{"text":"Okay.","start":312.29,"end":312.79,"sentiment":"neutral","sentiment_score":-0.14196383953094482},{"text":"Okay.","start":316.37,"end":316.87,"sentiment":"neutral","sentiment_score":0.05024091154336929},{"text":"Cool.","start":317.01,"end":317.41,"sentiment":"neutral","sentiment_score":0.13072216510772705},{"text":"Yeah.","start":317.41,"end":317.73,"sentiment":"neutral","sentiment_score":0.06909095495939255},{"text":"So we're we're gonna need something in writing from a doctor to say that there's we're gonna track with the current ongoing treatment plan with no follow-up until February.","start":317.73,"end":327.285,"sentiment":"neutral","sentiment_score":0.05101698637008667}],"sentiment":"neutral","sentiment_score":0.04810856960036538,"num_words":33,"start":312.29,"end":327.285},{"sentences":[{"text":"And that means that we won't have any medical requirements till February, which will be good for you.","start":327.905,"end":331.66498,"sentiment":"neutral","sentiment_score":0.1865198136203819},{"text":"It'll just it means that the payments will just come in on the like, pay on the nineteenth, come into your bank account within a couple of days of that.","start":331.66498,"end":338.805,"sentiment":"neutral","sentiment_score":-0.06065789933005969},{"text":"And, yeah, there won't be any medical appointments for them.","start":340.48,"end":343.22,"sentiment":"neutral","sentiment_score":-0.09083476662635803},{"text":"Okay.","start":347.2,"end":347.6,"sentiment":"neutral","sentiment_score":0.0008903080597519875},{"text":"10 cents.","start":347.6,"end":348.32,"sentiment":"neutral","sentiment_score":0.00272402202244848}],"sentiment":"neutral","sentiment_score":0.010419841821412326,"num_words":61,"start":327.905,"end":348.32},{"sentences":[{"text":"Alright.","start":348.32,"end":348.82,"sentiment":"neutral","sentiment_score":0.04055086523294449},{"text":"That when he wants to see you.","start":352.24,"end":353.84,"sentiment":"neutral","sentiment_score":0.021029888253126825},{"text":"Okay.","start":353.84,"end":354.34,"sentiment":"neutral","sentiment_score":0.0390939898788929},{"text":"Cool.","start":355.225,"end":355.545,"sentiment":"neutral","sentiment_score":0.04768750071525574},{"text":"So if you are able to get the neurologist to indicate that, like, it's, like, current treatment plan this, his rec like, a recommendation is to continue with current treatment plan or change treatment plan to this.","start":355.545,"end":367.14,"sentiment":"neutral","sentiment_score":-0.01792061031871551}],"sentiment":"neutral","sentiment_score":-0.008266404429648785,"num_words":47,"start":348.32,"end":367.14},{"sentences":[{"text":"And whatever the whatever their treatment plan is or or their next scheduled doctor's date like that.","start":367.46002,"end":373.54004,"sentiment":"neutral","sentiment_score":-0.03035380713203374},{"text":"To reexamine you needs to be clearly listed as, like, we don't wanna see you again, we're happy, or we wanna see you on x date for another reevaluation, that will indicate to the insurer when the next medical requirement will be raised from the insurance ongoing perspective because doctor Ball has not said February.","start":373.78003,"end":395.555,"sentiment":"neutral","sentiment_score":-0.02065607597204772},{"text":"So currently yes.","start":396.52002,"end":405.4,"sentiment":"neutral","sentiment_score":0.002719299246867498},{"text":"Yeah.","start":405.4,"end":405.72,"sentiment":"neutral","sentiment_score":0.06536997854709625},{"text":"That's fine.","start":405.72,"end":406.54,"sentiment":"neutral","sentiment_score":0.11251173540949821}],"sentiment":"neutral","sentiment_score":-0.0173531737512885,"num_words":78,"start":367.46002,"end":406.54},{"sentences":[{"text":"Val it's Valentina Ball, isn't it?","start":406.92,"end":408.86002,"sentiment":"neutral","sentiment_score":-0.0035089934244751935},{"text":"Okay.","start":414.64502,"end":415.045,"sentiment":"neutral","sentiment_score":0.018772996962070465},{"text":"Cool.","start":415.045,"end":415.52502,"sentiment":"neutral","sentiment_score":0.07430967688560486},{"text":"Alright.","start":415.52502,"end":416.02502,"sentiment":"neutral","sentiment_score":0.0601954385638237},{"text":"Cool.","start":419.685,"end":420.185,"sentiment":"neutral","sentiment_score":0.19594964385032657}],"sentiment":"neutral","sentiment_score":0.03281737957149744,"num_words":10,"start":406.92,"end":420.185},{"sentences":[{"text":"I have too many doctors running around my head.","start":420.64502,"end":422.565,"sentiment":"neutral","sentiment_score":-0.04318853384918637},{"text":"So Perfect.","start":422.565,"end":425.44,"sentiment":"neutral","sentiment_score":0.22663972526788712},{"text":"Yep.","start":429.18,"end":429.68,"sentiment":"neutral","sentiment_score":0.24793148040771484},{"text":"Too many of them.","start":429.9,"end":430.96,"sentiment":"neutral","sentiment_score":0.3121085986495018},{"text":"Perfect.","start":431.66,"end":432.16,"sentiment":"positive","sentiment_score":0.765399694442749}],"sentiment":"neutral","sentiment_score":0.13684401266715107,"num_words":17,"start":420.64502,"end":432.16},{"sentences":[{"text":"If there's any any questions, let me know.","start":432.22,"end":434.32,"sentiment":"positive","sentiment_score":0.3765630032867193},{"text":"Thanks.","start":437.66,"end":438.16,"sentiment":"positive","sentiment_score":0.6723487973213196},{"text":"No problem, Paul.","start":438.54,"end":439.34,"sentiment":"positive","sentiment_score":0.3904215792814891},{"text":"Have a good one.","start":439.34,"end":440.26492,"sentiment":"positive","sentiment_score":0.5436216443777084},{"text":"Bye.","start":440.98492,"end":441.48492,"sentiment":"neutral","sentiment_score":0.2729605436325073}],"sentiment":"positive","sentiment_score":0.4296214519178166,"num_words":17,"start":432.22,"end":441.48492}]}}]},{"alternatives":[{"transcript":"Hi, Larissa. How's things? Not not so bad. Not so bad. So did you hear back from Jamie or anything? Or Oh, that's yeah. That's not good. That's not good. Okay. Okay. No worries. Yeah. You know? No worries. Yeah. So the the follow-up on the the follow-up on the second is with a neurologist. Yeah. Yeah. So that's with a neurologist. So that's not with doctor Boldt. So that's not with yeah. That's with a different Yeah. Yeah. Yeah. No problem. Yeah. That's not that yeah. That's that's not a problem. Yeah. That's like, that's no problem. Yes. I I have the meeting because I had a bit of a setback there a couple of weeks ago. So that's why I went to back I've been back to back to doctor Paul and back to to the neurologist and stuff. So yeah. Yeah. So yeah. So it's just it's just to try and keep yeah. Yeah. Still still still real weak in the left hand. Yeah. Yeah. That's no problem. The minute yeah. But the minute the minute I get it yeah. Because she's pretty good. She's pretty good and pretty quick. She'll she pretty much sends it through within a day or two. So the minute it comes through, I send it I send it over to you. Alright. Okay. Yeah. Yeah. Yeah. Yep. Yep. No problem. No problem. Yeah. No. Because that's from from being in with doctor Bode the other day, he didn't. He basically said see in January. He goes because he goes you need to we we need to now give it at least a year. You know? Yeah. That's basically what he said. Yeah. Do like I yep. No worries. Okay. There's a there is the there yeah. There there's there's not a follow-up with doctor Bolden in September. They're they're we're not he doesn't wanna see me until February. I can yeah. I can yeah. Yeah. Yeah. Yeah. That's no problem. Yeah. No. That's no problem. Yeah. So the tenth of so current currently, it's the February 10, doctor Ball. That's the that's the that's the next appointment that's booked in with him. That's when he wants to see me. No worries. Okay. Well, I I I might go back to to Valentina and and the other day to clarify that. Okay? As well. Yep. No problem. No. Valentina is is his is his secretary. Whereas it's John Jonathan it's Jonathan Jonathan Ball. Alright. Don't worry. That's okay. Don't worry. We're we're we're all in the same we're all in the same boat. Alright. No problem. Cool. No worries. Thanks very much. I will do. No problem. Thanks very much. Thanks. Bye bye. No worries. Thanks. Bye 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Larissa. How's things? Not not so bad. Not so bad. So did you hear back from Jamie or anything?\n\nOr Oh, that's yeah. That's not good. That's not good. Okay. Okay.\n\nNo worries. Yeah. You know? No worries. Yeah.\n\nSo the the follow-up on the the follow-up on the second is with a neurologist. Yeah. Yeah. So that's with a neurologist. So that's not with doctor Boldt.\n\nSo that's not with yeah. That's with a different Yeah. Yeah. Yeah. No problem.\n\nYeah. That's not that yeah. That's that's not a problem. Yeah. That's like, that's no problem.\n\nYes. I I have the meeting because I had a bit of a setback there a couple of weeks ago. So that's why I went to back I've been back to back to doctor Paul and back to to the neurologist and stuff. So yeah. Yeah.\n\nSo yeah. So it's just it's just to try and keep yeah. Yeah. Still still still real weak in the left hand. Yeah.\n\nYeah. That's no problem. The minute yeah. But the minute the minute I get it yeah. Because she's pretty good.\n\nShe's pretty good and pretty quick. She'll she pretty much sends it through within a day or two. So the minute it comes through, I send it I send it over to you. Alright. Okay.\n\nYeah. Yeah. Yeah. Yep. Yep.\n\nNo problem. No problem. Yeah. No. Because that's from from being in with doctor Bode the other day, he didn't.\n\nHe basically said see in January. He goes because he goes you need to we we need to now give it at least a year. You know? Yeah. That's basically what he said.\n\nYeah. Do like I yep. No worries. Okay. There's a there is the there yeah.\n\nThere there's there's not a follow-up with doctor Bolden in September. They're they're we're not he doesn't wanna see me until February. I can yeah. I can yeah. Yeah.\n\nYeah. Yeah. That's no problem. Yeah. No.\n\nThat's no problem. Yeah. So the tenth of so current currently, it's the February 10, doctor Ball. That's the that's the that's the next appointment that's booked in with him. That's when he wants to see me.\n\nNo worries. Okay. Well, I I I might go back to to Valentina and and the other day to clarify that. Okay? As well.\n\nYep. No problem. No. Valentina is is his is his secretary. Whereas it's John Jonathan it's Jonathan Jonathan Ball.\n\nAlright. Don't worry. That's okay. Don't worry. We're we're we're all in the same we're all in the same boat.\n\nAlright. No problem. Cool. No worries. Thanks very much.\n\nI will do. No problem. Thanks very much. Thanks. Bye bye.\n\nNo worries. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Larissa.","start":4.88,"end":5.52,"sentiment":"neutral","sentiment_score":0.09321056678891182},{"text":"How's things?","start":5.52,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.10868992656469345},{"text":"Not not so bad.","start":11.599999,"end":14.625,"sentiment":"neutral","sentiment_score":-0.06715530529618263},{"text":"Not so bad.","start":14.705,"end":15.605,"sentiment":"neutral","sentiment_score":0.01437545878191789},{"text":"So did you hear back from Jamie or anything?","start":15.985,"end":18.885,"sentiment":"neutral","sentiment_score":-0.00001603085547685623}],"sentiment":"neutral","sentiment_score":0.008908093208447099,"num_words":20,"start":4.88,"end":18.885},{"sentences":[{"text":"Or Oh, that's yeah.","start":19.025,"end":34.41,"sentiment":"neutral","sentiment_score":-0.3231490794569254},{"text":"That's not good.","start":34.41,"end":35.21,"sentiment":"negative","sentiment_score":-0.856291929880778},{"text":"That's not good.","start":35.21,"end":36.11,"sentiment":"negative","sentiment_score":-0.7806221842765808},{"text":"Okay.","start":57.204998,"end":57.48,"sentiment":"neutral","sentiment_score":0.10340020060539246},{"text":"Okay.","start":62.12,"end":62.44,"sentiment":"neutral","sentiment_score":0.07094550132751465}],"sentiment":"negative","sentiment_score":-0.5024160798639059,"num_words":12,"start":19.025,"end":62.44},{"sentences":[{"text":"No worries.","start":62.44,"end":62.92,"sentiment":"neutral","sentiment_score":0.04770814627408981},{"text":"Yeah.","start":62.92,"end":63.16,"sentiment":"neutral","sentiment_score":0.07038462907075882},{"text":"You know?","start":63.16,"end":63.739998,"sentiment":"neutral","sentiment_score":0.05663639307022095},{"text":"No worries.","start":71.72,"end":72.195,"sentiment":"neutral","sentiment_score":0.061093587428331375},{"text":"Yeah.","start":102.895,"end":103.215,"sentiment":"neutral","sentiment_score":0.06911997497081757}],"sentiment":"neutral","sentiment_score":0.05879760719835758,"num_words":8,"start":62.44,"end":103.215},{"sentences":[{"text":"So the the follow-up on the the follow-up on the second is with a neurologist.","start":103.215,"end":107.555,"sentiment":"neutral","sentiment_score":0.02110087072166304},{"text":"Yeah.","start":109.534996,"end":110.034996,"sentiment":"neutral","sentiment_score":0.02273953333497047},{"text":"Yeah.","start":110.975,"end":111.375,"sentiment":"neutral","sentiment_score":0.01664278283715248},{"text":"So that's with a neurologist.","start":111.375,"end":112.515,"sentiment":"neutral","sentiment_score":-0.0016820650547742844},{"text":"So that's not with doctor Boldt.","start":112.735,"end":114.494995,"sentiment":"neutral","sentiment_score":-0.05155395405987898}],"sentiment":"neutral","sentiment_score":0.0013629045487115426,"num_words":28,"start":103.215,"end":114.494995},{"sentences":[{"text":"So that's not with yeah.","start":114.494995,"end":115.534996,"sentiment":"neutral","sentiment_score":-0.07388222813606263},{"text":"That's with a different Yeah.","start":115.534996,"end":125.25,"sentiment":"neutral","sentiment_score":-0.047820448875427246},{"text":"Yeah.","start":128.845,"end":129.345,"sentiment":"neutral","sentiment_score":0.09691013395786284},{"text":"Yeah.","start":140.125,"end":140.605,"sentiment":"neutral","sentiment_score":0.1980553567409515},{"text":"No 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yeah.","start":170.16501,"end":171.64001,"sentiment":"neutral","sentiment_score":-0.011928553692996502},{"text":"Yeah.","start":171.78001,"end":172.28001,"sentiment":"neutral","sentiment_score":0.017021510750055313}],"sentiment":"neutral","sentiment_score":-0.0665871458452033,"num_words":46,"start":157.445,"end":172.28001},{"sentences":[{"text":"So yeah.","start":172.90001,"end":173.38,"sentiment":"neutral","sentiment_score":-0.008733131922781467},{"text":"So it's just it's just to try and keep yeah.","start":173.38,"end":180.98001,"sentiment":"neutral","sentiment_score":-0.17393064722418786},{"text":"Yeah.","start":180.98001,"end":181.22,"sentiment":"neutral","sentiment_score":-0.0564798042178154},{"text":"Still still still real weak in the left hand.","start":181.22,"end":183.38,"sentiment":"neutral","sentiment_score":-0.15356328338384628},{"text":"Yeah.","start":183.38,"end":183.615,"sentiment":"neutral","sentiment_score":-0.058519721031188965}],"sentiment":"neutral","sentiment_score":-0.14147138312135055,"num_words":23,"start":172.90001,"end":183.615},{"sentences":[{"text":"Yeah.","start":198.37,"end":198.61,"sentiment":"neutral","sentiment_score":0.1449512094259262},{"text":"That's no problem.","start":198.61,"end":199.17,"sentiment":"neutral","sentiment_score":0.25049953162670135},{"text":"The minute yeah.","start":199.17,"end":199.65,"sentiment":"neutral","sentiment_score":0.17629404366016388},{"text":"But the minute the minute I get it yeah.","start":199.65,"end":202.45,"sentiment":"neutral","sentiment_score":0.21764801939328512},{"text":"Because she's pretty 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you.","start":209.49,"end":213.095,"sentiment":"neutral","sentiment_score":0.18182579477628072},{"text":"Alright.","start":213.095,"end":213.595,"sentiment":"neutral","sentiment_score":0.1566266417503357},{"text":"Okay.","start":215.41501,"end":215.91501,"sentiment":"neutral","sentiment_score":0.30516162514686584}],"sentiment":"positive","sentiment_score":0.3362698835986001,"num_words":35,"start":204.53,"end":215.91501},{"sentences":[{"text":"Yeah.","start":230.73999,"end":230.98,"sentiment":"neutral","sentiment_score":0.01263094786554575},{"text":"Yeah.","start":230.98,"end":231.48,"sentiment":"neutral","sentiment_score":0.0052238814532756805},{"text":"Yeah.","start":249.035,"end":249.535,"sentiment":"neutral","sentiment_score":-0.04872870445251465},{"text":"Yep.","start":266.68,"end":267.0,"sentiment":"neutral","sentiment_score":0.08178219199180603},{"text":"Yep.","start":267.0,"end":267.24,"sentiment":"neutral","sentiment_score":0.0960380882024765}],"sentiment":"neutral","sentiment_score":0.029389281012117862,"num_words":5,"start":230.73999,"end":267.24},{"sentences":[{"text":"No problem.","start":267.24,"end":267.72,"sentiment":"neutral","sentiment_score":0.18697465956211093},{"text":"No problem.","start":267.72,"end":268.12,"sentiment":"neutral","sentiment_score":0.16832947731018066},{"text":"Yeah.","start":268.12,"end":268.28,"sentiment":"neutral","sentiment_score":0.06833410263061523},{"text":"No.","start":268.28,"end":268.44,"sentiment":"neutral","sentiment_score":-0.0982111394405365},{"text":"Because that's from from being in with doctor Bode the other day, he didn't.","start":268.44,"end":272.325,"sentiment":"neutral","sentiment_score":-0.10166100625480924}],"sentiment":"neutral","sentiment_score":-0.03712614253163338,"num_words":20,"start":267.24,"end":272.325},{"sentences":[{"text":"He basically said see in January.","start":272.565,"end":274.825,"sentiment":"neutral","sentiment_score":-0.11369614799817403},{"text":"He goes because he goes you need to we we need to now give it at least a year.","start":275.045,"end":280.08502,"sentiment":"neutral","sentiment_score":-0.14075587650662974},{"text":"You know?","start":280.08502,"end":280.665,"sentiment":"neutral","sentiment_score":-0.05041014403104782},{"text":"Yeah.","start":281.845,"end":282.345,"sentiment":"neutral","sentiment_score":0.04103291779756546},{"text":"That's basically what he said.","start":283.20502,"end":284.76,"sentiment":"neutral","sentiment_score":0.022565698623657225}],"sentiment":"neutral","sentiment_score":-0.10010598238670465,"num_words":33,"start":272.565,"end":284.76},{"sentences":[{"text":"Yeah.","start":286.68002,"end":287.0,"sentiment":"neutral","sentiment_score":0.029880214482545853},{"text":"Do like I yep.","start":287.0,"end":290.62,"sentiment":"neutral","sentiment_score":0.03928301949054003},{"text":"No worries.","start":291.64,"end":292.30002,"sentiment":"neutral","sentiment_score":0.019837391562759876},{"text":"Okay.","start":305.335,"end":305.655,"sentiment":"neutral","sentiment_score":-0.04615841060876846},{"text":"There's a there is the there yeah.","start":305.655,"end":307.41498,"sentiment":"neutral","sentiment_score":-0.11395397463015147}],"sentiment":"neutral","sentiment_score":-0.041143277163306874,"num_words":15,"start":286.68002,"end":307.41498},{"sentences":[{"text":"There there's there's not a follow-up with doctor Bolden in September.","start":307.41498,"end":310.79498,"sentiment":"neutral","sentiment_score":-0.16866595365784384},{"text":"They're they're we're not he doesn't wanna see me until February.","start":311.25,"end":314.79,"sentiment":"neutral","sentiment_score":-0.160189610990611},{"text":"I can yeah.","start":317.97,"end":318.53,"sentiment":"neutral","sentiment_score":0.0935761108994484},{"text":"I can yeah.","start":318.53,"end":320.63,"sentiment":"neutral","sentiment_score":0.04241731142004331},{"text":"Yeah.","start":324.785,"end":325.285,"sentiment":"neutral","sentiment_score":0.036894790828228}],"sentiment":"neutral","sentiment_score":-0.10939779839125173,"num_words":29,"start":307.41498,"end":325.285},{"sentences":[{"text":"Yeah.","start":325.98502,"end":326.48502,"sentiment":"neutral","sentiment_score":0.014889504760503767},{"text":"Yeah.","start":327.98502,"end":328.385,"sentiment":"neutral","sentiment_score":0.07844947278499603},{"text":"That's no problem.","start":328.385,"end":329.285,"sentiment":"neutral","sentiment_score":0.1549920787413915},{"text":"Yeah.","start":335.18503,"end":335.505,"sentiment":"neutral","sentiment_score":0.035580337047576904},{"text":"No.","start":335.505,"end":335.74503,"sentiment":"neutral","sentiment_score":-0.04099196940660477}],"sentiment":"neutral","sentiment_score":0.07898622591580663,"num_words":7,"start":325.98502,"end":335.74503},{"sentences":[{"text":"That's no problem.","start":335.74503,"end":339.24,"sentiment":"neutral","sentiment_score":-0.11394051214059193},{"text":"Yeah.","start":339.94,"end":340.34,"sentiment":"neutral","sentiment_score":-0.05371325463056564},{"text":"So the tenth of so current currently, it's the February 10, doctor Ball.","start":340.34,"end":346.12,"sentiment":"neutral","sentiment_score":-0.04432330087113839},{"text":"That's the that's the that's the next appointment that's booked in with 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boat.","start":425.15,"end":428.115,"sentiment":"neutral","sentiment_score":0.28622204065322876}],"sentiment":"neutral","sentiment_score":0.2261614004150033,"num_words":20,"start":420.91,"end":428.115},{"sentences":[{"text":"Alright.","start":428.275,"end":428.595,"sentiment":"neutral","sentiment_score":0.2038612812757492},{"text":"No problem.","start":428.595,"end":429.335,"sentiment":"neutral","sentiment_score":0.2064523547887802},{"text":"Cool.","start":429.395,"end":429.895,"sentiment":"positive","sentiment_score":0.6313443779945374},{"text":"No worries.","start":431.235,"end":431.875,"sentiment":"neutral","sentiment_score":0.313927099108696},{"text":"Thanks very much.","start":431.875,"end":432.61493,"sentiment":"positive","sentiment_score":0.7603665391604105}],"sentiment":"positive","sentiment_score":0.46189602050516343,"num_words":9,"start":428.275,"end":432.61493},{"sentences":[{"text":"I will do.","start":435.01492,"end":435.57492,"sentiment":"positive","sentiment_score":0.40625319878260296},{"text":"No problem.","start":435.57492,"end":436.31494,"sentiment":"positive","sentiment_score":0.45349304378032684},{"text":"Thanks very much.","start":436.45493,"end":437.35492,"sentiment":"positive","sentiment_score":0.8002783457438151},{"text":"Thanks.","start":438.85492,"end":439.25494,"sentiment":"positive","sentiment_score":0.6533493399620056},{"text":"Bye bye.","start":439.25494,"end":439.91492,"sentiment":"neutral","sentiment_score":0.31446199119091034}],"sentiment":"positive","sentiment_score":0.5280776403167031,"num_words":11,"start":435.01492,"end":439.91492},{"sentences":[{"text":"No worries.","start":440.45493,"end":440.93494,"sentiment":"neutral","sentiment_score":0.2622646689414978},{"text":"Thanks.","start":440.93494,"end":441.17493,"sentiment":"positive","sentiment_score":0.5945936441421509},{"text":"Bye bye.","start":441.17493,"end":441.83493,"sentiment":"neutral","sentiment_score":0.04269062727689743}],"sentiment":"neutral","sentiment_score":0.24090084731578826,"num_words":5,"start":440.45493,"end":441.83493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Paul. Larissa. How are you going?\n\nChannel 1: Hi, Larissa. How's things?\n\nChannel 0: Yeah. Oh, not bad. I've had a bit of a week in a bit, but that's okay. I don't think it ever\n\nChannel 1: Not\n\nChannel 0: slows down.\n\nChannel 1: not so bad. Not so bad. So did you hear back from Jamie or anything?\n\nChannel 0: I\n\nChannel 1: Or\n\nChannel 0: did I did. I heard back from her last night. I got on the phone, had a bit oh, had a quick chat with her, but I've had a\n\nChannel 1: Oh,\n\nChannel 0: couple of sick kids and a sick sister and a grandfather that's been hospitalized, so I've kinda been\n\nChannel 1: that's\n\nChannel 0: running here, there, and everywhere.\n\nChannel 1: yeah. That's not good. That's not good.\n\nChannel 0: No. That's okay. I touched base with her, confirmed that the the the the form the doctor's doctor's note, doctor's certificate is adequate. Payment has been arranged to be processed today on time because our payment date is the nineteenth of each month.\n\nChannel 1: Okay.\n\nChannel 0: So you'll have the money within like, within a few days.\n\nChannel 1: Okay.\n\nChannel 0: The\n\nChannel 1: No\n\nChannel 0: payment\n\nChannel 1: worries.\n\nChannel 0: pays\n\nChannel 1: Yeah. You\n\nChannel 0: on\n\nChannel 1: know?\n\nChannel 0: the nineteenth, and the money will be in it's like, their forms and everything say within three days because they obviously allow for bank processing time.\n\nChannel 1: No worries.\n\nChannel 0: Okay. But I I would expect it to probably come in sooner rather than later. And I had a chat to her and was like, hey. Look. Like, is there any way we can look at extending out the medical requirements or where we sit with the medical requirements?\n\nAnd we went through the doctor's form together from doctor Paul. And she was like, look, realistically, the next medical appointment and follow-up is on the September 2 with the specialist. She's like, so I would want records from the specialist because that is when doctor Ball said that basically the follow-up is. I was like, okay.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: So the\n\nChannel 0: fine.\n\nChannel 1: the\n\nChannel 0: It\n\nChannel 1: follow-up\n\nChannel 0: is what it is.\n\nChannel 1: on\n\nChannel 0: Mhmm.\n\nChannel 1: the the follow-up on the second is with a neurologist.\n\nChannel 0: Yes. Yes. Specialist.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. So that's with a\n\nChannel 0: So\n\nChannel 1: neurologist.\n\nChannel 0: just\n\nChannel 1: So that's not\n\nChannel 0: yeah.\n\nChannel 1: with doctor\n\nChannel 0: So\n\nChannel 1: Boldt.\n\nChannel 0: just the\n\nChannel 1: So that's not with yeah. That's\n\nChannel 0: no.\n\nChannel 1: with a different\n\nChannel 0: And that's and that's our and that's okay. So even, like, at the culmination of your appointment with the neurologist, just,\n\nChannel 1: Yeah.\n\nChannel 0: like, get them to, like, write out what their recommendations\n\nChannel 1: Yeah.\n\nChannel 0: are, what they are wanting to do in terms of treatment, what their what their stance is on you returning to work, and forward that to me. A,\n\nChannel 1: Yeah.\n\nChannel 0: it's good\n\nChannel 1: No\n\nChannel 0: for\n\nChannel 1: problem.\n\nChannel 0: you from a claims perspective. Like, it's good for you for record keeping just to know what they're saying because, like, I've seen the specialist before personally, and what they say and then what they actually write down your file can be two different things sometimes.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: That's not\n\nChannel 0: at\n\nChannel 1: that\n\nChannel 0: least\n\nChannel 1: yeah. That's\n\nChannel 0: this is\n\nChannel 1: that's\n\nChannel 0: a cult.\n\nChannel 1: not a problem. Yeah. That's like, that's no problem.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. I I have the meeting because I had a bit of a setback there a couple of weeks ago. So that's why\n\nChannel 0: Yeah.\n\nChannel 1: I went to back I've been back to back to doctor Paul and back to to the neurologist and stuff. So\n\nChannel 0: Neurologist.\n\nChannel 1: yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So yeah. So\n\nChannel 0: Because it's\n\nChannel 1: it's just\n\nChannel 0: we're\n\nChannel 1: it's\n\nChannel 0: we're still\n\nChannel 1: just\n\nChannel 0: we're\n\nChannel 1: to try\n\nChannel 0: still\n\nChannel 1: and keep\n\nChannel 0: pretty we're still pretty weak in our in our end.\n\nChannel 1: yeah. Yeah. Still still still real\n\nChannel 0: Yeah.\n\nChannel 1: weak in the left hand. Yeah.\n\nChannel 0: Yeah. Okay. Alright. Well, that's I mean, not good, but that's okay. So yeah.\n\nSo when when we have our appointment on the September 2, you have you have between, like, second of September and the September 19 to get the form in.\n\nChannel 1: Yeah. That's no problem. The minute yeah. But the minute the minute I get it yeah. Because she's pretty good.\n\nShe's pretty good and pretty quick. She'll\n\nChannel 0: So\n\nChannel 1: she pretty much sends it through within a day or two. So the minute it comes through,\n\nChannel 0: cool.\n\nChannel 1: I send it I\n\nChannel 0: Yeah.\n\nChannel 1: send it over\n\nChannel 0: Send\n\nChannel 1: to\n\nChannel 0: it to me, and\n\nChannel 1: you. Alright.\n\nChannel 0: I send it straight on. Yeah. No. Absolutely\n\nChannel 1: Okay.\n\nChannel 0: perfect. And then, obviously, if I don't hear anything back by I have it in my calendar to basically touch base with Jamie on the eighteenth of every month, so it's the day before the payment, to touch base because she can literally raise a payment same day. I sent you an\n\nChannel 1: Yeah.\n\nChannel 0: email\n\nChannel 1: Yeah.\n\nChannel 0: that kind of, I guess, culminated everything. But if if if your neurologist does like, is able to write down that, you know, they are going to keep you off work for four months because there's no way you're gonna recover for four months, it means that we're\n\nChannel 1: Yeah.\n\nChannel 0: not gonna have any medical requirements for four months. But at the moment, because the doctor keeps, they obviously wanna see you regularly, which is fine, and that's great. It just means that with every regular checkup, MetLife is wanting an update because the doctor's saying we're still working actively and we still want we wanna keep be kept involved, basically.\n\nChannel 1: Yep. Yep. No problem. No problem. Yeah.\n\nNo. Because that's from from being in with doctor Bode the other day, he didn't. He basically said see in January. He goes because he goes you need to we we need to now give it at least a year. You know?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Cool. Yeah.\n\nChannel 1: That's\n\nChannel 0: So if\n\nChannel 1: basically\n\nChannel 0: if you\n\nChannel 1: what\n\nChannel 0: can get\n\nChannel 1: he\n\nChannel 0: that\n\nChannel 1: said.\n\nChannel 0: written from yeah. If\n\nChannel 1: Yeah.\n\nChannel 0: you can\n\nChannel 1: Do\n\nChannel 0: get that\n\nChannel 1: like\n\nChannel 0: written\n\nChannel 1: I\n\nChannel 0: from the neurologist\n\nChannel 1: yep.\n\nChannel 0: because\n\nChannel 1: No\n\nChannel 0: the\n\nChannel 1: worries.\n\nChannel 0: the note from doctor Ball didn't say January. It said that you have an appointment with with the neurologist on the September 2, and we will review after the appointment with the neurologist. So that indicates to me that there's a follow-up with doctor Ball in September and\n\nChannel 1: Okay.\n\nChannel 0: all\n\nChannel 1: There's\n\nChannel 0: possible\n\nChannel 1: a there\n\nChannel 0: change\n\nChannel 1: is\n\nChannel 0: of\n\nChannel 1: the\n\nChannel 0: treatment\n\nChannel 1: there\n\nChannel 0: plan.\n\nChannel 1: yeah. There there's there's not a follow-up with doctor Bolden in September. They're they're we're not\n\nChannel 0: Okay.\n\nChannel 1: he doesn't wanna see me until February.\n\nChannel 0: Okay. Cool. Yeah. So\n\nChannel 1: I\n\nChannel 0: we're\n\nChannel 1: can\n\nChannel 0: we're\n\nChannel 1: yeah.\n\nChannel 0: gonna\n\nChannel 1: I can\n\nChannel 0: need something in writing\n\nChannel 1: yeah.\n\nChannel 0: from a doctor to say that there's we're gonna track with the current ongoing treatment\n\nChannel 1: Yeah.\n\nChannel 0: plan with no follow-up\n\nChannel 1: Yeah.\n\nChannel 0: until February. And\n\nChannel 1: Yeah.\n\nChannel 0: that means\n\nChannel 1: That's no\n\nChannel 0: that we\n\nChannel 1: problem.\n\nChannel 0: won't have any medical requirements till February, which will be good for you. It'll just it means that the payments will just come in\n\nChannel 1: Yeah.\n\nChannel 0: on the\n\nChannel 1: No.\n\nChannel 0: like, pay\n\nChannel 1: That's no\n\nChannel 0: on the nineteenth, come into your bank account within a couple of days of that.\n\nChannel 1: problem. Yeah. So\n\nChannel 0: And,\n\nChannel 1: the tenth\n\nChannel 0: yeah,\n\nChannel 1: of\n\nChannel 0: there won't\n\nChannel 1: so\n\nChannel 0: be any medical\n\nChannel 1: current\n\nChannel 0: appointments for them.\n\nChannel 1: currently, it's the February 10, doctor Ball.\n\nChannel 0: Okay. 10\n\nChannel 1: That's\n\nChannel 0: cents.\n\nChannel 1: the that's\n\nChannel 0: Alright.\n\nChannel 1: the that's the next appointment that's booked in with\n\nChannel 0: That when\n\nChannel 1: him.\n\nChannel 0: he wants to see you. Okay.\n\nChannel 1: That's when he\n\nChannel 0: Cool.\n\nChannel 1: wants\n\nChannel 0: So\n\nChannel 1: to see\n\nChannel 0: if you\n\nChannel 1: me.\n\nChannel 0: are able to get the neurologist to indicate that, like, it's, like, current treatment plan this, his rec like, a recommendation is to continue with current treatment plan or change treatment plan to this. And whatever the whatever their treatment plan is or or their next scheduled doctor's date like that. To reexamine you needs to be clearly listed as, like, we don't wanna see you again, we're happy, or we wanna see you on x date for another reevaluation, that will indicate to the insurer when the next medical requirement will be raised from the insurance ongoing perspective because doctor\n\nChannel 1: No worries.\n\nChannel 0: Ball has not said February.\n\nChannel 1: Okay.\n\nChannel 0: So currently\n\nChannel 1: Well, I I I might go back to to Valentina and and the other day to clarify that. Okay? As well.\n\nChannel 0: yes. Yeah. That's fine. Val\n\nChannel 1: Yep.\n\nChannel 0: it's\n\nChannel 1: No\n\nChannel 0: Valentina\n\nChannel 1: problem.\n\nChannel 0: Ball, isn't it?\n\nChannel 1: No. Valentina is is his is his secretary.\n\nChannel 0: Okay.\n\nChannel 1: Whereas\n\nChannel 0: Cool.\n\nChannel 1: it's\n\nChannel 0: Alright.\n\nChannel 1: John Jonathan it's Jonathan Jonathan Ball.\n\nChannel 0: Cool. I have\n\nChannel 1: Alright.\n\nChannel 0: too many doctors running around my head. So\n\nChannel 1: Don't worry. That's okay. Don't worry.\n\nChannel 0: Perfect.\n\nChannel 1: We're we're we're all in the same we're all in the same boat. Alright. No problem.\n\nChannel 0: Yep.\n\nChannel 1: Cool.\n\nChannel 0: Too many of them.\n\nChannel 1: No worries.\n\nChannel 0: Perfect.\n\nChannel 1: Thanks very\n\nChannel 0: If\n\nChannel 1: much.\n\nChannel 0: there's any any questions, let me know.\n\nChannel 1: I will do. No problem. Thanks very much.\n\nChannel 0: Thanks. No problem,\n\nChannel 1: Thanks.\n\nChannel 0: Paul.\n\nChannel 1: Bye\n\nChannel 0: Have\n\nChannel 1: bye.\n\nChannel 0: a good one.\n\nChannel 1: No worries. Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.12151896953582764},{"text":"Larissa.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.11715036630630492},{"text":"How are you going?","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.21913887187838554}],"sentiment":"neutral","sentiment_score":0.17667768469878606,"channel":0,"num_words":7,"start":2.6399999,"end":4.58},{"sentences":[{"text":"Hi, Larissa.","start":4.88,"end":5.52,"sentiment":"neutral","sentiment_score":0.09321056678891182},{"text":"How's 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had a quick chat with her, but I've had a","start":23.025,"end":27.744999,"sentiment":"neutral","sentiment_score":-0.05688583203836491}],"sentiment":"neutral","sentiment_score":-0.038927840646998634,"channel":0,"num_words":29,"start":19.105,"end":27.744999},{"sentences":[{"text":"Oh,","start":27.69,"end":28.19,"sentiment":"neutral","sentiment_score":-0.3125442862510681}],"sentiment":"neutral","sentiment_score":-0.3125442862510681,"channel":1,"num_words":1,"start":27.69,"end":28.19},{"sentences":[{"text":"couple of sick kids and a sick sister and a grandfather that's been hospitalized, so I've kinda 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good.","start":35.21,"end":36.11,"sentiment":"negative","sentiment_score":-0.7806221842765808}],"sentiment":"negative","sentiment_score":-0.775463845048632,"channel":1,"num_words":7,"start":34.09,"end":36.11},{"sentences":[{"text":"No.","start":36.329998,"end":36.809998,"sentiment":"negative","sentiment_score":-0.3976614475250244},{"text":"That's okay.","start":36.809998,"end":37.71,"sentiment":"neutral","sentiment_score":-0.12790033407509327},{"text":"I touched base with her, confirmed that the the the the form the doctor's doctor's note, doctor's certificate is adequate.","start":38.73,"end":48.864998,"sentiment":"neutral","sentiment_score":0.09136323146522045},{"text":"Payment has been arranged to be processed today on time because our payment date is the nineteenth of each 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nineteenth, and the money will be in it's like, their forms and everything say within three days because they obviously allow for bank processing time.","start":63.34,"end":70.995,"sentiment":"neutral","sentiment_score":0.0854610580091293}],"sentiment":"neutral","sentiment_score":0.0854610580091293,"channel":0,"num_words":26,"start":63.34,"end":70.995},{"sentences":[{"text":"No worries.","start":71.72,"end":72.195,"sentiment":"neutral","sentiment_score":0.061093587428331375}],"sentiment":"neutral","sentiment_score":0.061093587428331375,"channel":1,"num_words":2,"start":71.72,"end":72.195},{"sentences":[{"text":"Okay.","start":72.675,"end":72.83501,"sentiment":"neutral","sentiment_score":0.0799260213971138},{"text":"But I I would expect it to probably come in sooner rather than later.","start":72.83501,"end":76.615005,"sentiment":"neutral","sentiment_score":-0.015415939901556288},{"text":"And I had a chat to her and was like, hey.","start":78.035,"end":79.555,"sentiment":"neutral","sentiment_score":0.018576714929870584},{"text":"Look.","start":79.555,"end":79.715004,"sentiment":"neutral","sentiment_score":-0.012514859437942503},{"text":"Like, is there any way we can look at extending out the medical requirements or where we sit with the medical requirements?","start":79.715004,"end":84.435005,"sentiment":"neutral","sentiment_score":-0.042235258797352966}],"sentiment":"neutral","sentiment_score":-0.017821302570934807,"channel":0,"num_words":49,"start":72.675,"end":84.435005},{"sentences":[{"text":"And we went through the doctor's form together from doctor Paul.","start":84.435005,"end":87.48,"sentiment":"neutral","sentiment_score":0.0396655890667303},{"text":"And she was like, look, realistically, the next medical appointment and follow-up is on the September 2 with the specialist.","start":88.58,"end":96.200005,"sentiment":"neutral","sentiment_score":0.00466519957408309},{"text":"She's like, so I would want 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good one.","start":439.58002,"end":440.26492,"sentiment":"positive","sentiment_score":0.5924533208211263}],"sentiment":"positive","sentiment_score":0.5924533208211263,"channel":0,"num_words":3,"start":439.58002,"end":440.26492},{"sentences":[{"text":"No worries.","start":440.45493,"end":440.93494,"sentiment":"neutral","sentiment_score":0.2622646689414978},{"text":"Thanks.","start":440.93494,"end":441.17493,"sentiment":"positive","sentiment_score":0.5945936441421509}],"sentiment":"positive","sentiment_score":0.37304099400838214,"channel":1,"num_words":3,"start":440.45493,"end":441.17493},{"sentences":[{"text":"Bye.","start":440.98492,"end":441.48492,"sentiment":"neutral","sentiment_score":0.2729605436325073}],"sentiment":"neutral","sentiment_score":0.2729605436325073,"channel":0,"num_words":1,"start":440.98492,"end":441.48492},{"sentences":[{"text":"Bye 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They confirm payment for appointments and ensure records are obtained. The customer is concerned about returning to work but is reassured by the representative. The agent confirms records and reminds the customer to keep them updated on progress. The customer is also informed of their upcoming appointment and treatment plan, which will require written notes from the doctor. The conversation ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"So did you hear back from Jamie or anything? I Or did I did.","start_word":42,"end_word":55,"intents":[{"intent":"Request call from jamie","confidence_score":0.000032948436}]},{"text":"She's like, so I would want records from the specialist because that is when doctor Ball said that basically the follow-up is. I was like, okay. Yeah.","start_word":288,"end_word":314,"intents":[{"intent":"Get records from specialist","confidence_score":0.009805877}]},{"text":"like, get them to, like, write out what their recommendations Yeah.","start_word":392,"end_word":402,"intents":[{"intent":"Write recommendations with specialists","confidence_score":0.013967314}]},{"text":"I I have the meeting because I had a bit of a setback there a couple of weeks ago. So that's why Yeah.","start_word":508,"end_word":530,"intents":[{"intent":"Attend meeting","confidence_score":0.010045717},{"intent":"Resolve setback","confidence_score":0.059821393}]},{"text":"So when when we have our appointment on the September 2, you have you have between, like, second of September and the September 19 to get the form in. Yeah.","start_word":611,"end_word":640,"intents":[{"intent":"Schedule meeting","confidence_score":0.026246384}]},{"text":"It just means that with every regular checkup, MetLife is wanting an update because the doctor's saying we're still working actively and we still want we wanna keep be kept involved, basically. Yep.","start_word":845,"end_word":877,"intents":[{"intent":"Update doctor's appointment","confidence_score":0.024471853}]},{"text":"all There's possible a there change is of the treatment there plan. yeah.","start_word":1012,"end_word":1024,"intents":[{"intent":"Discuss treatment plan change","confidence_score":0.019709384}]},{"text":"a doctor to say that there's we're gonna track with the current ongoing treatment Yeah.","start_word":1066,"end_word":1080,"intents":[{"intent":"Track treatment","confidence_score":0.40712565},{"intent":"Track treatment","confidence_score":0.0796983}]},{"text":"To reexamine you needs to be clearly listed as, like, we don't wanna see you again, we're happy, or we wanna see you on x date for another reevaluation, that will indicate to the insurer when the next medical requirement will be raised from the insurance ongoing perspective because doctor No worries.","start_word":1256,"end_word":1307,"intents":[{"intent":"Clarify insurance status","confidence_score":0.00036368473}]}]},"sentiments":{"segments":[{"text":"Hi, Paul. Larissa. How are you going? Hi, Larissa. How's things? Yeah. Oh, not bad. I've had a bit of a week in a bit, but that's okay. I don't think it ever Not slows down. not so bad. Not so bad. So did you hear back from Jamie or anything? I Or did I did. I heard back from her last night. I got on the phone, had a bit oh, had a quick chat with her, but I've had a Oh, couple of sick kids and a sick sister and a grandfather that's been hospitalized, so I've kinda been that's running here, there, and everywhere.","start_word":0,"end_word":106,"sentiment":"neutral","sentiment_score":-0.10057986527681352},{"text":"yeah. That's not good. That's not good. No.","start_word":107,"end_word":114,"sentiment":"negative","sentiment_score":-0.7242082357406616},{"text":"That's okay. I touched base with her, confirmed that the the the the form the doctor's doctor's note, doctor's certificate is adequate. Payment has been arranged to be processed today on time because our payment date is the nineteenth of each month. Okay. So you'll have the money within like, within a few days. Okay. The No payment worries. pays Yeah. You on know? the nineteenth, and the money will be in it's like, their forms and everything say within three days because they obviously allow for bank processing time. No worries. Okay. But I I would expect it to probably come in sooner rather than later. And I had a chat to her and was like, hey. Look. Like, is there any way we can look at extending out the medical requirements or where we sit with the medical requirements? And we went through the doctor's form together from doctor Paul. And she was like, look, realistically, the next medical appointment and follow-up is on the September 2 with the specialist. She's like, so I would want records from the specialist because that is when doctor Ball said that basically the follow-up is. I was like, okay. Yeah. That's So the fine. the It is follow-up what it is. on Mhmm. the the follow-up on the second is with a neurologist. Yes. Yes. Specialist. Yeah. Yeah. Yeah. So that's with a So neurologist. just So that's not yeah. with doctor So Boldt. just the So that's not with yeah. That's no. with a different And that's and that's our and that's okay. So even, like, at the culmination of your appointment with the neurologist, just, Yeah. like, get them to, like, write out what their recommendations Yeah. are, what they are wanting to do in terms of treatment, what their what their stance is on you returning to work, and forward that to me. A, Yeah. it's good No for problem. you from a claims perspective. Like, it's good for you for record keeping just to know what they're saying because, like, I've seen the specialist before personally, and what they say and then what they actually write down your file can be two different things sometimes. Yeah.","start_word":115,"end_word":483,"sentiment":"neutral","sentiment_score":0.05335569268642725},{"text":"So That's not at that least yeah. That's this is that's a cult.","start_word":484,"end_word":496,"sentiment":"negative","sentiment_score":-0.4722752571105957},{"text":"not a problem. Yeah. That's like, that's no problem. Yeah. Yes. I I have the meeting because I had a bit of a setback there a couple of weeks ago. So that's why Yeah. I went to back I've been back to back to doctor Paul and back to to the neurologist and stuff. So Neurologist. yeah. Okay. Yeah. So yeah. So Because it's it's just we're it's we're still just we're to try still and keep pretty we're still pretty weak in our in our end. yeah. Yeah. Still still still real Yeah. weak in the left hand. Yeah. Yeah. Okay. Alright. Well, that's I mean, not good, but that's okay. So yeah. So when when we have our appointment on the September 2, you have you have between, like, second of September and the September 19 to get the form in. Yeah. That's no problem. The minute yeah. But the minute the minute I get it yeah.","start_word":497,"end_word":655,"sentiment":"neutral","sentiment_score":-0.055675791330494974},{"text":"Because she's pretty good. She's pretty good and pretty quick. She'll So she pretty much sends it through within a day or two.","start_word":656,"end_word":678,"sentiment":"positive","sentiment_score":0.502322256565094},{"text":"So the minute it comes through, cool. I send it I Yeah. send it over Send to it to me, and you. Alright. I send it straight on. Yeah. No. Absolutely Okay.","start_word":679,"end_word":710,"sentiment":"neutral","sentiment_score":0.15738177299499512},{"text":"perfect.","start_word":711,"end_word":711,"sentiment":"positive","sentiment_score":0.34937578439712524},{"text":"And then, obviously, if I don't hear anything back by I have it in my calendar to basically touch base with Jamie on the eighteenth of every month, so it's the day before the payment, to touch base because she can literally raise a payment same day. I sent you an Yeah. email Yeah. that kind of, I guess, culminated everything. But if if if your neurologist does like, is able to write down that, you know, they are going to keep you off work for four months because there's no way you're gonna recover for four months, it means that we're Yeah. not gonna have any medical requirements for four months. But at the moment, because the doctor keeps, they obviously wanna see you regularly, which is fine, and that's great. It just means that with every regular checkup, MetLife is wanting an update because the doctor's saying we're still working actively and we still want we wanna keep be kept involved, basically. Yep. Yep. No problem. No problem. Yeah. No. Because that's from from being in with doctor Bode the other day, he didn't. He basically said see in January. He goes because he goes you need to we we need to now give it at least a year. You know? Yeah. Yeah. Okay. Cool. Yeah. That's So if basically if you what can get he that said. written from yeah. If Yeah. you can Do get that like written I from the neurologist yep. because No the worries. the note from doctor Ball didn't say January. It said that you have an appointment with with the neurologist on the September 2, and we will review after the appointment with the neurologist. So that indicates to me that there's a follow-up with doctor Ball in September and Okay. all There's possible a there change is of the treatment there plan. yeah. There there's there's not a follow-up with doctor Bolden in September. They're they're we're not Okay. he doesn't wanna see me until February. Okay. Cool. Yeah. So we're I can we're yeah. gonna I need can something in writing from yeah. a doctor to say that there's we're gonna track with the current ongoing treatment Yeah. plan with no follow-up Yeah. until February. And Yeah. that means That's no that we problem. won't have any medical requirements till February, which will be good for you. It'll just it means that the payments will just come in Yeah. on the No. like, pay That's no on the nineteenth, come into your bank account within a couple of days of that. problem. Yeah. So And, the tenth yeah, of there won't so be any medical current appointments for them. currently, it's the February 10, doctor Ball. Okay. 10 That's cents. the that's Alright. the that's the next appointment that's booked in with That when him. he wants to see you. Okay. That's when he Cool. wants So to see if you me. are able to get the neurologist to indicate that, like, it's, like, current treatment plan this, his rec like, a recommendation is to continue with current treatment plan or change treatment plan to this. And whatever the whatever their treatment plan is or or their next scheduled doctor's date like that. To reexamine you needs to be clearly listed as, like, we don't wanna see you again, we're happy, or we wanna see you on x date for another reevaluation, that will indicate to the insurer when the next medical requirement will be raised from the insurance ongoing perspective because doctor No worries. Ball has not said February. Okay. So currently Well, I I I might go back to to Valentina and and the other day to clarify that. Okay? As well. yes. Yeah. That's fine. Val Yep. it's No Valentina problem. Ball, isn't it? No. Valentina is is his is his secretary. Okay. Whereas Cool. it's Alright. John Jonathan it's Jonathan Jonathan Ball. Cool. I have Alright. too many doctors running around my head. So Don't worry. That's okay. Don't worry.","start_word":712,"end_word":1386,"sentiment":"neutral","sentiment_score":-0.0013911853396954637},{"text":"Perfect.","start_word":1387,"end_word":1387,"sentiment":"positive","sentiment_score":0.43881136178970337},{"text":"We're we're we're all in the same we're all in the same boat. Alright. No problem. Yep.","start_word":1388,"end_word":1404,"sentiment":"neutral","sentiment_score":0.2734774982227999},{"text":"Cool.","start_word":1405,"end_word":1405,"sentiment":"positive","sentiment_score":0.6313443779945374},{"text":"Too many of them. No worries.","start_word":1406,"end_word":1411,"sentiment":"neutral","sentiment_score":0.323152631521225},{"text":"Perfect. Thanks very If much.","start_word":1412,"end_word":1416,"sentiment":"positive","sentiment_score":0.7436174750328064},{"text":"there's any any questions, let me know.","start_word":1417,"end_word":1423,"sentiment":"neutral","sentiment_score":0.32454419136047363},{"text":"I will do. No problem. Thanks very much. Thanks. No problem, Thanks.","start_word":1424,"end_word":1435,"sentiment":"positive","sentiment_score":0.5671530961990356},{"text":"Paul. Bye Have bye.","start_word":1436,"end_word":1439,"sentiment":"neutral","sentiment_score":0.3241104483604431},{"text":"a good one.","start_word":1440,"end_word":1442,"sentiment":"positive","sentiment_score":0.577914834022522},{"text":"No worries.","start_word":1443,"end_word":1444,"sentiment":"neutral","sentiment_score":0.2760810852050781},{"text":"Thanks.","start_word":1445,"end_word":1445,"sentiment":"positive","sentiment_score":0.5945936441421509},{"text":"Bye. Bye bye.","start_word":1446,"end_word":1448,"sentiment":"neutral","sentiment_score":0.22467762231826785}],"average":{"sentiment":"neutral","sentiment_score":0.018670812642799232}}}}