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I I wanted little bit of help. I have two ATEL numbers, and I've had them for last four, four months. I wanted to put them in safe custody. When I got the Airtel SIMS in India, I was told if I if I keep it for four months, After that, I can put it in self custody because I don't use it. I only need to use that SIM when I am in India or to get OTPs here. So how can you take my details and then if you can help me? No. No. I want to I have ATEM. Yes. So how do I so how do I get in touch with Airtel customer service in India? Do you have a number for them? Alright. So you are you are using the same name, but you are a different company. Alright. Not alright. Not a problem. 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I I wanted little bit of help. I have two ATEL numbers, and I've had them for last four, four months. I wanted to put them in safe custody. When I got the Airtel SIMS in India, I was told if I if I keep it for four months, After that, I can put it in self custody because I don't use it.\n\nI only need to use that SIM when I am in India or to get OTPs here. So how can you take my details and then if you can help me? No. No. I want to I have ATEM.\n\nYes. So how do I so how do I get in touch with Airtel customer service in India? Do you have a number for them? Alright. So you are you are using the same name, but you are a different company.\n\nAlright. Not alright. Not a problem. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.0856885090470314},{"text":"I I wanted little bit of help.","start":5.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.11037206969090871},{"text":"I have two ATEL numbers, and I've had them for last four, four months.","start":8.639999,"end":17.095001,"sentiment":"neutral","sentiment_score":0.02882790392530816},{"text":"I wanted to put them in safe custody.","start":17.635,"end":19.635,"sentiment":"neutral","sentiment_score":0.06967060780152678},{"text":"When I got the Airtel SIMS in India, I was told if I if I keep it for four months, After that, I can put it in self custody because I don't use it.","start":19.635,"end":30.310001,"sentiment":"neutral","sentiment_score":-0.010790378019651947}],"sentiment":"neutral","sentiment_score":0.022693369712214917,"num_words":64,"start":4.72,"end":30.310001},{"sentences":[{"text":"I only need to use that SIM when I am in India or to get OTPs here.","start":30.310001,"end":35.45,"sentiment":"neutral","sentiment_score":0.009885932483217296},{"text":"So how can you take my details and then if you can help me?","start":36.23,"end":41.85,"sentiment":"neutral","sentiment_score":0.07646405138075352},{"text":"No.","start":48.335,"end":48.495003,"sentiment":"neutral","sentiment_score":-0.12354111671447754},{"text":"No.","start":48.495003,"end":48.735,"sentiment":"neutral","sentiment_score":-0.12021878361701964},{"text":"I want to I have ATEM.","start":48.735,"end":52.275,"sentiment":"neutral","sentiment_score":-0.10734562699993451}],"sentiment":"neutral","sentiment_score":0.008992920749080487,"num_words":39,"start":30.310001,"end":52.275},{"sentences":[{"text":"Yes.","start":58.109997,"end":58.609997,"sentiment":"neutral","sentiment_score":0.02779427729547024},{"text":"So how do I so how do I get in touch with Airtel customer service in India?","start":77.885,"end":82.11,"sentiment":"neutral","sentiment_score":0.06562978445607073},{"text":"Do you have a number for them?","start":82.11,"end":86.69,"sentiment":"neutral","sentiment_score":-0.027007817157677243},{"text":"Alright.","start":89.55,"end":89.95,"sentiment":"neutral","sentiment_score":-0.019495023414492607},{"text":"So you are you are using the same name, but you are a different company.","start":89.95,"end":93.33,"sentiment":"neutral","sentiment_score":-0.040947997197508815}],"sentiment":"neutral","sentiment_score":0.00782270516019042,"num_words":41,"start":58.109997,"end":93.33},{"sentences":[{"text":"Alright.","start":100.54294,"end":101.04294,"sentiment":"neutral","sentiment_score":0.007129903882741928},{"text":"Not alright.","start":102.782936,"end":103.922935,"sentiment":"neutral","sentiment_score":0.011790541466325521},{"text":"Not a problem.","start":104.062935,"end":104.702934,"sentiment":"neutral","sentiment_score":0.17955598483482996},{"text":"Thank you.","start":104.702934,"end":105.407936,"sentiment":"positive","sentiment_score":0.39514993131160736}],"sentiment":"neutral","sentiment_score":0.1699598504928872,"num_words":8,"start":100.54294,"end":105.407936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey. This is Sarah from accounts. How may I help you today?\n\nChannel 1: Hi. I I wanted little bit of help. I have two ATEL numbers, and I've had them for last four, four months. I wanted to put them in safe custody. When I got the Airtel SIMS in India, I was told if I if I keep it for four months, After that, I can put it in self custody because I don't use it.\n\nI only need to use that SIM when I am in India or to get OTPs here. So how can you take my details and then if you can help me?\n\nChannel 0: So, technically, you're pertaining with your Indian phone number. Right?\n\nChannel 1: No. No. I want to I have ATEM.\n\nChannel 0: Yeah. What is the Airtel number? Is this an Airtel Indian number?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. That's the point. The reason why, we'd like to let you know that this is Airtel AU. What we do is to provide Internet services, mobile plan services to Australian phone number. We cannot cater any other phone number asides with Australian phone number.\n\nChannel 1: So how do I so how do I get in\n\nChannel 0: So\n\nChannel 1: touch with Airtel customer service in India? Do you have\n\nChannel 0: yeah.\n\nChannel 1: a number\n\nChannel 0: I\n\nChannel 1: for\n\nChannel 0: we don't have any number because we are a different\n\nChannel 1: them?\n\nChannel 0: company. We are not affiliated.\n\nChannel 1: Alright. So you are you\n\nChannel 0: Yeah.\n\nChannel 1: are using the same name, but you are a different company.\n\nChannel 0: That's that's right. It just so happened it's the same name, Airtel, but it's a separate entity. Airtel\n\nChannel 1: Alright.\n\nChannel 0: Indian, Airtel AU.\n\nChannel 1: Not alright. Not\n\nChannel 0: Yeah.\n\nChannel 1: a problem. Thank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.17465974390506744},{"text":"This is Sarah from accounts.","start":0.39999998,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.17653773725032806},{"text":"How may I help you today?","start":1.8399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.25490830341974896}],"sentiment":"neutral","sentiment_score":0.21556652088960013,"channel":0,"num_words":12,"start":0.24,"end":3.1399999},{"sentences":[{"text":"Hi.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.0856885090470314},{"text":"I I wanted little bit of help.","start":5.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.11037206969090871},{"text":"I have two ATEL numbers, and I've had them for last four, four months.","start":8.639999,"end":17.095001,"sentiment":"neutral","sentiment_score":0.02882790392530816},{"text":"I wanted to put them in safe custody.","start":17.635,"end":19.635,"sentiment":"neutral","sentiment_score":0.06967060780152678},{"text":"When I got the Airtel SIMS in India, I was told if I if I keep it for four months, After that, I can put it in self custody because I don't use it.","start":19.635,"end":30.310001,"sentiment":"neutral","sentiment_score":-0.010790378019651947}],"sentiment":"neutral","sentiment_score":0.022693369712214917,"channel":1,"num_words":64,"start":4.72,"end":30.310001},{"sentences":[{"text":"I only need to use that SIM when I am in India or to get OTPs here.","start":30.310001,"end":35.45,"sentiment":"neutral","sentiment_score":0.009885932483217296},{"text":"So how can you take my details and then if you can help me?","start":36.23,"end":41.85,"sentiment":"neutral","sentiment_score":0.07646405138075352}],"sentiment":"neutral","sentiment_score":0.039953470049846555,"channel":1,"num_words":31,"start":30.310001,"end":41.85},{"sentences":[{"text":"So, technically, you're pertaining with your Indian phone number.","start":42.775,"end":46.535,"sentiment":"neutral","sentiment_score":0.0023969693833755124},{"text":"Right?","start":46.535,"end":47.035,"sentiment":"neutral","sentiment_score":-0.004612958058714867}],"sentiment":"neutral","sentiment_score":0.0016959766391664744,"channel":0,"num_words":10,"start":42.775,"end":47.035},{"sentences":[{"text":"No.","start":48.335,"end":48.495003,"sentiment":"neutral","sentiment_score":-0.12354111671447754},{"text":"No.","start":48.495003,"end":48.735,"sentiment":"neutral","sentiment_score":-0.12021878361701964},{"text":"I want to I have ATEM.","start":48.735,"end":52.275,"sentiment":"neutral","sentiment_score":-0.10734562699993451}],"sentiment":"neutral","sentiment_score":-0.11097920779138803,"channel":1,"num_words":8,"start":48.335,"end":52.275},{"sentences":[{"text":"Yeah.","start":53.51,"end":53.829998,"sentiment":"neutral","sentiment_score":-0.010882358066737652},{"text":"What is the Airtel number?","start":53.829998,"end":55.43,"sentiment":"neutral","sentiment_score":-0.00925994161516428},{"text":"Is this an Airtel Indian number?","start":55.43,"end":57.53,"sentiment":"neutral","sentiment_score":-0.00795505428686738}],"sentiment":"neutral","sentiment_score":-0.008742699321980277,"channel":0,"num_words":12,"start":53.51,"end":57.53},{"sentences":[{"text":"Yes.","start":58.109997,"end":58.609997,"sentiment":"neutral","sentiment_score":0.02779427729547024}],"sentiment":"neutral","sentiment_score":0.02779427729547024,"channel":1,"num_words":1,"start":58.109997,"end":58.609997},{"sentences":[{"text":"Yeah.","start":59.27,"end":59.67,"sentiment":"neutral","sentiment_score":0.04839375242590904},{"text":"That's the point.","start":59.67,"end":60.649998,"sentiment":"neutral","sentiment_score":0.07246055454015732},{"text":"The reason why, we'd like to let you know that this is Airtel AU.","start":60.71,"end":65.61,"sentiment":"neutral","sentiment_score":0.12824261055460998},{"text":"What we do is to provide Internet services, mobile plan services to Australian phone number.","start":66.095,"end":72.755,"sentiment":"neutral","sentiment_score":0.11626706545551618},{"text":"We cannot cater any other phone number asides with Australian phone number.","start":73.295,"end":78.275,"sentiment":"neutral","sentiment_score":-0.023935021522144478}],"sentiment":"neutral","sentiment_score":0.07817683749728732,"channel":0,"num_words":45,"start":59.27,"end":78.275},{"sentences":[{"text":"So how do I so how do I get in","start":77.885,"end":79.645,"sentiment":"neutral","sentiment_score":0.07486881241202355}],"sentiment":"neutral","sentiment_score":0.07486881241202355,"channel":1,"num_words":10,"start":77.885,"end":79.645},{"sentences":[{"text":"So","start":79.5,"end":79.74,"sentiment":"neutral","sentiment_score":0.06197500601410866}],"sentiment":"neutral","sentiment_score":0.06197500601410866,"channel":0,"num_words":1,"start":79.5,"end":79.74},{"sentences":[{"text":"touch with Airtel customer service in India?","start":79.645,"end":82.11,"sentiment":"neutral","sentiment_score":0.052431173090423853},{"text":"Do you have","start":82.11,"end":82.43,"sentiment":"neutral","sentiment_score":-0.012286271899938583}],"sentiment":"neutral","sentiment_score":0.03301593959331513,"channel":1,"num_words":10,"start":79.645,"end":82.43},{"sentences":[{"text":"yeah.","start":82.38,"end":82.78,"sentiment":"neutral","sentiment_score":-0.015508202835917473}],"sentiment":"neutral","sentiment_score":-0.015508202835917473,"channel":0,"num_words":1,"start":82.38,"end":82.78},{"sentences":[{"text":"a number","start":82.43,"end":82.83,"sentiment":"neutral","sentiment_score":-0.03370855562388897}],"sentiment":"neutral","sentiment_score":-0.03370855562388897,"channel":1,"num_words":2,"start":82.43,"end":82.83},{"sentences":[{"text":"I","start":82.78,"end":83.020004,"sentiment":"neutral","sentiment_score":-0.048884566873312}],"sentiment":"neutral","sentiment_score":-0.048884566873312,"channel":0,"num_words":1,"start":82.78,"end":83.020004},{"sentences":[{"text":"for","start":82.83,"end":83.33,"sentiment":"neutral","sentiment_score":-0.04357481002807617}],"sentiment":"neutral","sentiment_score":-0.04357481002807617,"channel":1,"num_words":1,"start":82.83,"end":83.33},{"sentences":[{"text":"we don't have any number because we are a different","start":83.74,"end":86.56,"sentiment":"neutral","sentiment_score":-0.06111043505370617}],"sentiment":"neutral","sentiment_score":-0.06111043505370617,"channel":0,"num_words":10,"start":83.74,"end":86.56},{"sentences":[{"text":"them?","start":86.19,"end":86.69,"sentiment":"neutral","sentiment_score":-0.04120398312807083}],"sentiment":"neutral","sentiment_score":-0.04120398312807083,"channel":1,"num_words":1,"start":86.19,"end":86.69},{"sentences":[{"text":"company.","start":86.62,"end":87.12,"sentiment":"neutral","sentiment_score":-0.036069802939891815},{"text":"We are not affiliated.","start":87.18,"end":88.48,"sentiment":"neutral","sentiment_score":-0.06546235457062721}],"sentiment":"neutral","sentiment_score":-0.059583844244480134,"channel":0,"num_words":5,"start":86.62,"end":88.48},{"sentences":[{"text":"Alright.","start":89.55,"end":89.95,"sentiment":"neutral","sentiment_score":-0.019495023414492607},{"text":"So you are you","start":89.95,"end":90.83,"sentiment":"neutral","sentiment_score":-0.011700411327183247}],"sentiment":"neutral","sentiment_score":-0.013259333744645118,"channel":1,"num_words":5,"start":89.55,"end":90.83},{"sentences":[{"text":"Yeah.","start":90.78,"end":91.28,"sentiment":"neutral","sentiment_score":-0.02409026212990284}],"sentiment":"neutral","sentiment_score":-0.02409026212990284,"channel":0,"num_words":1,"start":90.78,"end":91.28},{"sentences":[{"text":"are using the same name, but you are a different company.","start":90.83,"end":93.33,"sentiment":"neutral","sentiment_score":-0.05158348296853629}],"sentiment":"neutral","sentiment_score":-0.05158348296853629,"channel":1,"num_words":11,"start":90.83,"end":93.33},{"sentences":[{"text":"That's that's right.","start":93.555,"end":94.515,"sentiment":"neutral","sentiment_score":0.009918609634041788},{"text":"It just so happened it's the same name, Airtel, but it's a separate 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alright.","start":102.782936,"end":103.922935,"sentiment":"neutral","sentiment_score":0.011790541466325521},{"text":"Not","start":104.062935,"end":104.22294,"sentiment":"neutral","sentiment_score":0.060564883053302765}],"sentiment":"neutral","sentiment_score":0.028048655328651268,"channel":1,"num_words":3,"start":102.782936,"end":104.22294},{"sentences":[{"text":"Yeah.","start":104.195,"end":104.695,"sentiment":"neutral","sentiment_score":0.08555394411087036}],"sentiment":"neutral","sentiment_score":0.08555394411087036,"channel":0,"num_words":1,"start":104.195,"end":104.695},{"sentences":[{"text":"a problem.","start":104.22294,"end":104.702934,"sentiment":"neutral","sentiment_score":0.23905153572559357},{"text":"Thank you.","start":104.702934,"end":105.407936,"sentiment":"positive","sentiment_score":0.39514993131160736}],"sentiment":"neutral","sentiment_score":0.31710073351860046,"channel":1,"num_words":4,"start":104.22294,"end":105.407936}]},"summary":{"result":"success","short":"The customer is calling to inquire about putting two ATEL numbers in safe custody. They also want to know how to get in touch with Airtel customer service in India. The agent explains that Airtel is a separate company and they cannot provide any other phone numbers as they are different companies. The customer thanks the agent and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hey. This is Sarah from accounts. How may I help you today? Hi. I I wanted little bit of help. I have two ATEL numbers, and I've had them for last four, four months. I wanted to put them in safe custody. When I got the Airtel SIMS in India, I was told if I if I keep it for four months, After that, I can put it in self custody because I don't use it. I only need to use that SIM when I am in India or to get OTPs here. So how can you take my details and then if you can help me? So, technically, you're pertaining with your Indian phone number. Right? No. No. I want to I have ATEM. Yeah. What is the Airtel number? Is this an Airtel Indian number? Yes. Yeah. That's the point. The reason why, we'd like to let you know that this is Airtel AU. What we do is to provide Internet services, mobile plan services to Australian phone number. We cannot cater any other phone number asides with Australian phone number. So how do I so how do I get in So touch with Airtel customer service in India? Do you have yeah. a number I for we don't have any number because we are a different them? company. We are not affiliated. Alright. So you are you Yeah. are using the same name, but you are a different company. That's that's right. It just so happened it's the same name, Airtel, but it's a separate entity. Airtel Alright. Indian, Airtel AU. Not alright. Not Yeah. a problem.","start_word":0,"end_word":269,"sentiment":"neutral","sentiment_score":0.026102455332875252},{"text":"Thank you.","start_word":270,"end_word":271,"sentiment":"positive","sentiment_score":0.4757358431816101}],"average":{"sentiment":"neutral","sentiment_score":0.02969952392578125}}}}