{"metadata":{"transaction_key":"deprecated","request_id":"019e147a-840d-7be2-b475-5f71740db3e2","sha256":"899a2ea1abc5efcbbd6e28337726152ca5b6e1882d61360877b95e841c044540","created":"2026-05-11T00:40:35.708Z","duration":294.62393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":821,"output_tokens":93},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":957,"output_tokens":959},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":957,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ertol tech support. How can I assist you today? Mhmm. Mhmm. Yeah. Okay. I see. May I know your full name, please, for me to check your account? Mhmm. Mhmm. Mhmm. Okay. I see. So, actually, upon checking, it's not Supa Network. You're under Linham Network. Yes. Yeah. But upon checking your address, the address is under Lindholm. That's why we registered your the service under Lindholm, but same plan with Supa, which is 50 MBPS, 50 over 20. Yeah. So, actually, upon checking your account, there seems to be no issue with the service. The Internet is up and running. Mhmm. But you're having Mhmm. Are you using your own router or the you provided one? May I know when is the last time you experienced having intermittent connection? Okay. I see. Is it okay if you do a full power cycle with the router right now? Is it okay if you do a full power cycle with the router right now? This often clears and clears out any lingering connectivity issues. Can you please unplug the router? Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah. So yeah. Sure. Just give us a callback. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So we'll have a further check if this is a network issue or a router issue. Yeah. Okay. Thank you. Bye","confidence":0.9980469,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.8696289,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.15210998058319092},{"word":"good","start":2.24,"end":2.48,"confidence":0.94921875,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4235132336616516},{"word":"morning","start":2.48,"end":2.96,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.36924296617507935},{"word":"this","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.30087316036224365},{"word":"is","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3231043219566345},{"word":"maureen","start":3.28,"end":3.78,"confidence":0.9291992,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.41013237833976746},{"word":"from","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.36024239659309387},{"word":"ertol","start":4.48,"end":4.98,"confidence":0.32922363,"punctuated_word":"Ertol","sentiment":"positive","sentiment_score":0.34883734583854675},{"word":"tech","start":5.04,"end":5.2799997,"confidence":0.9614258,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.41034188866615295},{"word":"support","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3809773921966553},{"word":"how","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3898616135120392},{"word":"can","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3708159625530243},{"word":"i","start":6.64,"end":6.7999997,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3533635139465332},{"word":"assist","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.3109138309955597},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3670137822628021},{"word":"today","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.27647945284843445},{"word":"mhmm","start":9.5199995,"end":10.0199995,"confidence":0.9942627,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014976945705711842},{"word":"mhmm","start":31.73,"end":32.23,"confidence":0.9719238,"punctuated_word":"Mhmm.","sentiment":"negative","sentiment_score":-0.37730804085731506},{"word":"yeah","start":52.575,"end":52.975002,"confidence":0.8364258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05609840154647827},{"word":"okay","start":52.975002,"end":53.295002,"confidence":0.92626953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02097479067742825},{"word":"i","start":53.295002,"end":53.455,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016809523105621338},{"word":"see","start":53.455,"end":53.955,"confidence":0.90771484,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.00861150398850441},{"word":"may","start":54.255,"end":54.495003,"confidence":0.890625,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.02726900205016136},{"word":"i","start":54.495003,"end":54.575,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019497159868478775},{"word":"know","start":54.575,"end":54.735,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.05109064280986786},{"word":"your","start":54.735,"end":54.975002,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03729350119829178},{"word":"full","start":54.975002,"end":55.215,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.0759022980928421},{"word":"name","start":55.215,"end":55.375,"confidence":0.95825195,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.055484723299741745},{"word":"please","start":55.375,"end":55.615,"confidence":0.99316406,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.05259471386671066},{"word":"for","start":55.615,"end":55.775,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03936098515987396},{"word":"me","start":55.775,"end":55.935,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0332920104265213},{"word":"to","start":55.935,"end":56.095,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028252078220248222},{"word":"check","start":56.095,"end":56.335003,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03262929618358612},{"word":"your","start":56.335003,"end":56.575,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02110489271581173},{"word":"account","start":56.575,"end":57.075,"confidence":0.9980469,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.02593310922384262},{"word":"mhmm","start":61.980003,"end":62.480003,"confidence":0.90478516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01142352633178234},{"word":"mhmm","start":67.82,"end":68.32,"confidence":0.97436523,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.005758022889494896},{"word":"mhmm","start":74.565,"end":75.065,"confidence":0.8808594,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0030558337457478046},{"word":"okay","start":76.405,"end":76.805,"confidence":0.79248047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.005608458071947098},{"word":"i","start":76.805,"end":76.885,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012494795024394987},{"word":"see","start":76.885,"end":77.385,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.013663219287991524},{"word":"so","start":78.005,"end":78.505,"confidence":0.86157227,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.034809961915016174},{"word":"actually","start":78.965,"end":79.445,"confidence":0.9951172,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.05504627153277397},{"word":"upon","start":79.445,"end":79.765,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.052870117127895355},{"word":"checking","start":79.765,"end":80.265,"confidence":0.9719238,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":-0.053917087614536285},{"word":"it's","start":80.645,"end":80.885,"confidence":0.97802734,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06071862205862999},{"word":"not","start":80.885,"end":81.285,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.053124066442251205},{"word":"supa","start":81.285,"end":81.604996,"confidence":0.9338379,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.04103797301650047},{"word":"network","start":81.604996,"end":82.104996,"confidence":0.6867676,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.049311067909002304},{"word":"you're","start":82.325,"end":82.725,"confidence":0.9926758,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.022968992590904236},{"word":"under","start":82.725,"end":83.225,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.003799598664045334},{"word":"linham","start":83.285,"end":83.785,"confidence":0.7236328,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":-0.012619717046618462},{"word":"network","start":83.845,"end":84.345,"confidence":0.7475586,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.027388611808419228},{"word":"yes","start":86.405,"end":86.905,"confidence":0.70129395,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.019340578466653824},{"word":"yeah","start":91.5,"end":91.82,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002425052225589752},{"word":"but","start":91.82,"end":92.32,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03579307347536087},{"word":"upon","start":93.259995,"end":93.659996,"confidence":0.9316406,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.06349477916955948},{"word":"checking","start":93.659996,"end":94.06,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.007697787135839462},{"word":"your","start":94.06,"end":94.299995,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0376950278878212},{"word":"address","start":94.299995,"end":94.799995,"confidence":0.9794922,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.044173091650009155},{"word":"the","start":95.02,"end":95.18,"confidence":0.83447266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07454592734575272},{"word":"address","start":95.18,"end":95.68,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.04332861676812172},{"word":"is","start":95.979996,"end":96.46,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04828869551420212},{"word":"under","start":96.46,"end":96.939995,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.01820772886276245},{"word":"lindholm","start":96.939995,"end":97.439995,"confidence":0.73063153,"punctuated_word":"Lindholm.","sentiment":"neutral","sentiment_score":-0.04050923138856888},{"word":"that's","start":97.9,"end":98.22,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0449279323220253},{"word":"why","start":98.22,"end":98.72,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.04895415902137756},{"word":"we","start":100.14,"end":100.38,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03991595283150673},{"word":"registered","start":100.38,"end":100.88,"confidence":0.94921875,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":0.005294866859912872},{"word":"your","start":101.18,"end":101.42,"confidence":0.9301758,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02030619978904724},{"word":"the","start":101.5,"end":101.659996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010248150676488876},{"word":"service","start":101.659996,"end":102.06,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.008673518896102905},{"word":"under","start":102.06,"end":102.38,"confidence":0.9921875,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.020166944712400436},{"word":"lindholm","start":102.38,"end":102.88,"confidence":0.85058594,"punctuated_word":"Lindholm,","sentiment":"neutral","sentiment_score":-0.024900147691369057},{"word":"but","start":102.94,"end":103.259995,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04444465786218643},{"word":"same","start":103.259995,"end":103.759995,"confidence":0.9921875,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.04029359668493271},{"word":"plan","start":103.82,"end":104.14,"confidence":0.9970703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.02419064939022064},{"word":"with","start":104.14,"end":104.46,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03582125902175903},{"word":"supa","start":104.46,"end":104.96,"confidence":0.6468506,"punctuated_word":"Supa,","sentiment":"neutral","sentiment_score":-0.014239052310585976},{"word":"which","start":105.235,"end":105.475,"confidence":0.99121094,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.018508128821849823},{"word":"is","start":105.475,"end":105.975,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015787865966558456},{"word":"50","start":106.274994,"end":106.755,"confidence":0.9404297,"punctuated_word":"50","sentiment":"neutral","sentiment_score":-0.012738645076751707},{"word":"mbps","start":106.755,"end":107.255,"confidence":0.62890625,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":-0.007931841537356377},{"word":"50","start":108.515,"end":108.994995,"confidence":0.9941406,"punctuated_word":"50","sentiment":"neutral","sentiment_score":-0.03333531692624092},{"word":"over","start":108.994995,"end":109.395,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.0198461189866066},{"word":"20","start":109.395,"end":109.895,"confidence":0.99902344,"punctuated_word":"20.","sentiment":"neutral","sentiment_score":-0.03583285212516785},{"word":"yeah","start":130.345,"end":130.845,"confidence":0.9206543,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017249200493097305},{"word":"so","start":131.225,"end":131.725,"confidence":0.89038086,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.029389621689915657},{"word":"actually","start":132.345,"end":132.82501,"confidence":0.9055176,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.0536254420876503},{"word":"upon","start":132.82501,"end":133.225,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.02853372693061829},{"word":"checking","start":133.225,"end":133.625,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.0008290186524391174},{"word":"your","start":133.625,"end":133.785,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005761526525020599},{"word":"account","start":133.785,"end":134.285,"confidence":0.9904785,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.01834813877940178},{"word":"there","start":135.54501,"end":135.865,"confidence":0.97509766,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0092807337641716},{"word":"seems","start":135.865,"end":136.10501,"confidence":0.99902344,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.041645534336566925},{"word":"to","start":136.10501,"end":136.26501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012353107333183289},{"word":"be","start":136.26501,"end":136.505,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.009147986769676208},{"word":"no","start":136.505,"end":136.82501,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.04580610990524292},{"word":"issue","start":136.82501,"end":137.32501,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.007082551717758179},{"word":"with","start":137.625,"end":137.865,"confidence":0.93603516,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05438411235809326},{"word":"the","start":137.865,"end":138.02501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16235768795013428},{"word":"service","start":138.02501,"end":138.52501,"confidence":0.9880371,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.10596202313899994},{"word":"the","start":139.865,"end":140.02501,"confidence":0.984375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.3132544457912445},{"word":"internet","start":140.02501,"end":140.52501,"confidence":0.96875,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.2128743082284927},{"word":"is","start":140.585,"end":140.82501,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2481655478477478},{"word":"up","start":140.82501,"end":140.985,"confidence":1.0,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.362935334444046},{"word":"and","start":140.985,"end":141.145,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24595053493976593},{"word":"running","start":141.145,"end":141.645,"confidence":0.98535156,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":0.04875984042882919},{"word":"mhmm","start":142.62,"end":143.12,"confidence":0.8578491,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2987740635871887},{"word":"but","start":147.26,"end":147.65999,"confidence":0.6098633,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01689107157289982},{"word":"you're","start":147.65999,"end":147.9,"confidence":0.9423828,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05289236456155777},{"word":"having","start":147.9,"end":148.4,"confidence":0.9951172,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.0459618978202343},{"word":"mhmm","start":149.09999,"end":149.59999,"confidence":0.994751,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08332043141126633},{"word":"are","start":174.01999,"end":174.26,"confidence":0.8432617,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.024447055533528328},{"word":"you","start":174.26,"end":174.42,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02853049896657467},{"word":"using","start":174.42,"end":174.65999,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.033916719257831573},{"word":"your","start":174.65999,"end":174.9,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0399487242102623},{"word":"own","start":174.9,"end":175.14,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.06609731912612915},{"word":"router","start":175.14,"end":175.64,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.05684126913547516},{"word":"or","start":176.65999,"end":177.15999,"confidence":0.63134766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02399534732103348},{"word":"the","start":177.22,"end":177.45999,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021990258246660233},{"word":"you","start":178.5,"end":178.73999,"confidence":0.6123047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013561708852648737},{"word":"provided","start":178.73999,"end":179.23999,"confidence":0.82128906,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.011879215948283672},{"word":"one","start":179.29999,"end":179.79999,"confidence":0.9580078,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.00165502168238163},{"word":"may","start":186.535,"end":186.77501,"confidence":0.9536133,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.0035171713680028915},{"word":"i","start":186.77501,"end":186.85501,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006446901708841324},{"word":"know","start":186.85501,"end":187.095,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.008205769583582878},{"word":"when","start":187.095,"end":187.335,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.01239164173603058},{"word":"is","start":187.335,"end":187.49501,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01642395555973053},{"word":"the","start":187.49501,"end":187.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02009289339184761},{"word":"last","start":187.655,"end":187.975,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.02460188046097755},{"word":"time","start":187.975,"end":188.21501,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.035961370915174484},{"word":"you","start":188.21501,"end":188.375,"confidence":0.9267578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04417350888252258},{"word":"experienced","start":188.375,"end":188.875,"confidence":0.83740234,"punctuated_word":"experienced","sentiment":"neutral","sentiment_score":-0.0494266077876091},{"word":"having","start":189.175,"end":189.655,"confidence":0.74560547,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.04952898621559143},{"word":"intermittent","start":189.655,"end":190.155,"confidence":0.9980469,"punctuated_word":"intermittent","sentiment":"neutral","sentiment_score":-0.05803660303354263},{"word":"connection","start":191.575,"end":192.075,"confidence":0.99853516,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.06206208094954491},{"word":"okay","start":223.345,"end":223.665,"confidence":0.7023926,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005828680470585823},{"word":"i","start":223.665,"end":223.825,"confidence":0.9111328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023927971720695496},{"word":"see","start":223.825,"end":224.325,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.036395005881786346},{"word":"is","start":225.265,"end":225.425,"confidence":0.91845703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05732397735118866},{"word":"it","start":225.425,"end":225.585,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09093537926673888},{"word":"okay","start":225.585,"end":225.905,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08425922691822052},{"word":"if","start":225.905,"end":225.985,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.13010826706886292},{"word":"you","start":225.985,"end":226.145,"confidence":0.5439453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08535472303628922},{"word":"do","start":226.145,"end":226.305,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07392559945583344},{"word":"a","start":226.305,"end":226.385,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09271784126758575},{"word":"full","start":226.385,"end":226.625,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.14591249823570251},{"word":"power","start":226.625,"end":226.945,"confidence":0.9980469,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.0253731906414032},{"word":"cycle","start":226.945,"end":227.345,"confidence":0.97509766,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.03675298765301704},{"word":"with","start":227.345,"end":227.505,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03733326867222786},{"word":"the","start":227.505,"end":227.665,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03118191659450531},{"word":"router","start":227.665,"end":228.145,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.018106304109096527},{"word":"right","start":228.145,"end":228.385,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.041668638586997986},{"word":"now","start":228.385,"end":228.885,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.0323525108397007},{"word":"is","start":232.95,"end":233.19,"confidence":0.9770508,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06201019138097763},{"word":"it","start":233.19,"end":233.35,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08483707159757614},{"word":"okay","start":233.35,"end":233.67,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.07162950932979584},{"word":"if","start":233.67,"end":233.83,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0975787788629532},{"word":"you","start":233.83,"end":233.99,"confidence":0.88720703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07145379483699799},{"word":"do","start":233.99,"end":234.23,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06016044691205025},{"word":"a","start":234.23,"end":234.39,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07299692183732986},{"word":"full","start":234.39,"end":234.70999,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.11195944994688034},{"word":"power","start":234.70999,"end":235.03,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.04618987813591957},{"word":"cycle","start":235.03,"end":235.53,"confidence":1.0,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.06672351062297821},{"word":"with","start":236.79,"end":237.03,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06315553188323975},{"word":"the","start":237.03,"end":237.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0588555708527565},{"word":"router","start":237.11,"end":237.59,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03638608381152153},{"word":"right","start":237.59,"end":237.83,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.07402082532644272},{"word":"now","start":237.83,"end":238.33,"confidence":0.99658203,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.048134490847587585},{"word":"this","start":238.63,"end":238.87,"confidence":0.96972656,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08582472056150436},{"word":"often","start":238.87,"end":239.27,"confidence":0.99902344,"punctuated_word":"often","sentiment":"neutral","sentiment_score":0.11559047549962996},{"word":"clears","start":239.27,"end":239.77,"confidence":1.0,"punctuated_word":"clears","sentiment":"neutral","sentiment_score":0.09334884583950044},{"word":"and","start":239.91,"end":240.41,"confidence":0.6381836,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13983693718910217},{"word":"clears","start":240.63,"end":241.03,"confidence":0.6074219,"punctuated_word":"clears","sentiment":"neutral","sentiment_score":0.08949814736843109},{"word":"out","start":241.03,"end":241.19,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.14707574248313904},{"word":"any","start":241.19,"end":241.43,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.009838119149208069},{"word":"lingering","start":241.43,"end":241.93,"confidence":1.0,"punctuated_word":"lingering","sentiment":"neutral","sentiment_score":-0.1201917752623558},{"word":"connectivity","start":241.99,"end":242.49,"confidence":1.0,"punctuated_word":"connectivity","sentiment":"neutral","sentiment_score":-0.2062830924987793},{"word":"issues","start":242.63,"end":243.13,"confidence":0.9802246,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.1097724437713623},{"word":"can","start":249.375,"end":249.615,"confidence":0.7783203,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03393634408712387},{"word":"you","start":249.615,"end":250.095,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03625751659274101},{"word":"please","start":250.095,"end":250.415,"confidence":0.8935547,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05691666156053543},{"word":"unplug","start":250.415,"end":250.815,"confidence":1.0,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":-0.047807078808546066},{"word":"the","start":250.815,"end":250.975,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04517511650919914},{"word":"router","start":250.975,"end":251.475,"confidence":0.9633789,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.03697148710489273},{"word":"keep","start":251.695,"end":251.935,"confidence":0.9892578,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":-0.03527058660984039},{"word":"it","start":251.935,"end":252.095,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.028025150299072266},{"word":"unplugged","start":252.095,"end":252.595,"confidence":0.9767253,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.03429238125681877},{"word":"for","start":252.655,"end":253.155,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.034142471849918365},{"word":"twenty","start":253.215,"end":253.535,"confidence":0.9941406,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.01576140522956848},{"word":"minutes","start":253.535,"end":254.035,"confidence":0.97924805,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.02005935274064541},{"word":"after","start":254.655,"end":255.055,"confidence":1.0,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.03238152712583542},{"word":"that","start":255.055,"end":255.555,"confidence":0.9807129,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.013511836528778076},{"word":"plug","start":255.695,"end":255.935,"confidence":0.99902344,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.014723364263772964},{"word":"it","start":255.935,"end":256.095,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011087790131568909},{"word":"back","start":256.095,"end":256.255,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.012514136731624603},{"word":"in","start":256.255,"end":256.495,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.003281012177467346},{"word":"and","start":256.495,"end":256.655,"confidence":0.9526367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.026238538324832916},{"word":"check","start":256.655,"end":256.895,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0426604337990284},{"word":"your","start":256.895,"end":257.135,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04082526266574859},{"word":"internet","start":257.135,"end":257.535,"confidence":0.9550781,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07235725969076157},{"word":"connection","start":257.535,"end":258.035,"confidence":0.99853516,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.05089930444955826},{"word":"yeah","start":262.31003,"end":262.81003,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.038545794785022736},{"word":"so","start":262.87003,"end":263.37003,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16900715231895447},{"word":"yeah","start":265.91,"end":266.31003,"confidence":0.9890137,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.00423961877822876},{"word":"sure","start":266.31003,"end":266.71002,"confidence":0.9855957,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07649368047714233},{"word":"just","start":266.71002,"end":266.95,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03931168466806412},{"word":"give","start":266.95,"end":267.19,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03531850874423981},{"word":"us","start":267.19,"end":267.35,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.057166606187820435},{"word":"a","start":267.35,"end":267.51,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08235873281955719},{"word":"callback","start":267.51,"end":267.91,"confidence":0.9465332,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.06403723359107971},{"word":"so","start":267.91,"end":268.15002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09986963868141174},{"word":"i'll","start":268.15002,"end":268.31003,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11242886632680892},{"word":"note","start":268.31003,"end":268.55002,"confidence":0.5004883,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.1023416817188263},{"word":"this","start":268.55002,"end":268.71002,"confidence":0.8691406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13437771797180176},{"word":"step","start":268.71002,"end":268.95,"confidence":0.7866211,"punctuated_word":"step","sentiment":"neutral","sentiment_score":0.10299234092235564},{"word":"in","start":268.95,"end":269.11002,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12285319715738297},{"word":"your","start":269.11002,"end":269.27002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10281458497047424},{"word":"account","start":269.27002,"end":269.77002,"confidence":0.86328125,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.06582100689411163},{"word":"and","start":270.15002,"end":270.39,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0835069864988327},{"word":"if","start":270.39,"end":270.55002,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0160662904381752},{"word":"the","start":270.55002,"end":270.71002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06533544510602951},{"word":"issue","start":270.71002,"end":270.95,"confidence":0.9980469,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.11478184908628464},{"word":"is","start":270.95,"end":271.11002,"confidence":0.76464844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07143693417310715},{"word":"still","start":271.11002,"end":271.35,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1076323539018631},{"word":"there","start":271.35,"end":271.59003,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.14411798119544983},{"word":"after","start":271.59003,"end":271.83002,"confidence":0.9873047,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.12258964776992798},{"word":"the","start":271.83002,"end":272.15002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12994173169136047},{"word":"twenty","start":272.15002,"end":272.55002,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.06823243200778961},{"word":"minute","start":272.55002,"end":272.87003,"confidence":0.56933594,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.1069795861840248},{"word":"wait","start":272.87003,"end":273.37003,"confidence":0.9995117,"punctuated_word":"wait,","sentiment":"neutral","sentiment_score":-0.07262280583381653},{"word":"please","start":273.54498,"end":273.705,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.08513589948415756},{"word":"don't","start":273.705,"end":273.865,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.028262928128242493},{"word":"hesitate","start":273.865,"end":274.345,"confidence":0.9980469,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":-0.07814112305641174},{"word":"to","start":274.345,"end":274.505,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04839237034320831},{"word":"call","start":274.505,"end":274.665,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05130796134471893},{"word":"us","start":274.665,"end":274.82498,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.032257094979286194},{"word":"back","start":274.82498,"end":275.32498,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.01673188805580139},{"word":"so","start":275.465,"end":275.785,"confidence":0.8803711,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.000674024224281311},{"word":"we","start":275.785,"end":275.945,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.016806751489639282},{"word":"can","start":275.945,"end":276.185,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.025694921612739563},{"word":"continue","start":276.185,"end":276.665,"confidence":1.0,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":0.01563626527786255},{"word":"with","start":276.665,"end":276.82498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.017932787537574768},{"word":"the","start":276.82498,"end":276.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01734405755996704},{"word":"next","start":276.905,"end":277.225,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.01852625608444214},{"word":"steps","start":277.225,"end":277.625,"confidence":0.9902344,"punctuated_word":"steps","sentiment":"neutral","sentiment_score":0.03771849721670151},{"word":"or","start":277.625,"end":277.945,"confidence":0.9819336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03303006291389465},{"word":"escalate","start":277.945,"end":278.425,"confidence":1.0,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.10197056084871292},{"word":"the","start":278.425,"end":278.585,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0920412540435791},{"word":"issue","start":278.585,"end":278.82498,"confidence":0.99609375,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.13102760910987854},{"word":"if","start":278.82498,"end":278.985,"confidence":0.95947266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0049546584486961365},{"word":"needed","start":278.985,"end":279.485,"confidence":0.99853516,"punctuated_word":"needed.","sentiment":"neutral","sentiment_score":-0.017286531627178192},{"word":"so","start":279.865,"end":280.365,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015366263687610626},{"word":"we'll","start":281.465,"end":281.965,"confidence":0.953125,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.011069911532104015},{"word":"have","start":282.345,"end":282.665,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0011123493313789368},{"word":"a","start":282.665,"end":282.745,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03023819625377655},{"word":"further","start":282.745,"end":283.145,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.007274292409420013},{"word":"check","start":283.145,"end":283.645,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.025320246815681458},{"word":"if","start":283.705,"end":283.865,"confidence":0.9448242,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.059408038854599},{"word":"this","start":283.865,"end":284.10498,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09358149766921996},{"word":"is","start":284.10498,"end":284.26498,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09862392395734788},{"word":"a","start":284.26498,"end":284.345,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10922475159168243},{"word":"network","start":284.345,"end":284.82498,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.1496736854314804},{"word":"issue","start":284.82498,"end":285.145,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1347450613975525},{"word":"or","start":285.145,"end":285.645,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08407454937696457},{"word":"a","start":285.72894,"end":286.22894,"confidence":0.8730469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06141886487603187},{"word":"router","start":286.28894,"end":286.76895,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06082028150558472},{"word":"issue","start":286.76895,"end":287.26895,"confidence":0.98999023,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.014835957437753676},{"word":"yeah","start":292.84894,"end":293.16895,"confidence":0.9626465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.29063576459884644},{"word":"okay","start":293.16895,"end":293.66895,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3613407611846924},{"word":"thank","start":293.72894,"end":293.96893,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8028470873832703},{"word":"you","start":293.96893,"end":294.20895,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7467621564865112},{"word":"bye","start":294.20895,"end":294.62393,"confidence":0.96972656,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":-0.08479961007833481}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Ertol tech support. How can I assist you today? Mhmm.\n\nMhmm. Yeah. Okay. I see. May I know your full name, please, for me to check your account?\n\nMhmm. Mhmm. Mhmm. Okay. I see.\n\nSo, actually, upon checking, it's not Supa Network. You're under Linham Network. Yes. Yeah. But upon checking your address, the address is under Lindholm.\n\nThat's why we registered your the service under Lindholm, but same plan with Supa, which is 50 MBPS, 50 over 20. Yeah. So, actually, upon checking your account, there seems to be no issue with the service. The Internet is up and running. Mhmm.\n\nBut you're having Mhmm. Are you using your own router or the you provided one? May I know when is the last time you experienced having intermittent connection? Okay. I see.\n\nIs it okay if you do a full power cycle with the router right now? Is it okay if you do a full power cycle with the router right now? This often clears and clears out any lingering connectivity issues. Can you please unplug the router? Keep it unplugged for twenty minutes.\n\nAfter that, plug it back in and check your Internet connection. Yeah. So yeah. Sure. Just give us a callback.\n\nSo I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So we'll have a further check if this is a network issue or a router issue. Yeah. Okay.\n\nThank you. Bye","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.15210998058319092},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.3963780999183655},{"text":"This is Maureen from Ertol tech support.","start":2.96,"end":5.7799997,"sentiment":"positive","sentiment_score":0.36207269770758493},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"positive","sentiment_score":0.3447413593530655},{"text":"Mhmm.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.014976945705711842}],"sentiment":"neutral","sentiment_score":0.3254615455756293,"num_words":17,"start":1.5999999,"end":10.0199995},{"sentences":[{"text":"Mhmm.","start":31.73,"end":32.23,"sentiment":"negative","sentiment_score":-0.37730804085731506},{"text":"Yeah.","start":52.575,"end":52.975002,"sentiment":"neutral","sentiment_score":-0.05609840154647827},{"text":"Okay.","start":52.975002,"end":53.295002,"sentiment":"neutral","sentiment_score":-0.02097479067742825},{"text":"I see.","start":53.295002,"end":53.955,"sentiment":"neutral","sentiment_score":-0.012710513547062874},{"text":"May I know your full name, please, for me to check your account?","start":54.255,"end":57.075,"sentiment":"neutral","sentiment_score":0.0384388010089214}],"sentiment":"neutral","sentiment_score":0.0011056751633683841,"num_words":18,"start":31.73,"end":57.075},{"sentences":[{"text":"Mhmm.","start":61.980003,"end":62.480003,"sentiment":"neutral","sentiment_score":0.01142352633178234},{"text":"Mhmm.","start":67.82,"end":68.32,"sentiment":"neutral","sentiment_score":0.005758022889494896},{"text":"Mhmm.","start":74.565,"end":75.065,"sentiment":"neutral","sentiment_score":-0.0030558337457478046},{"text":"Okay.","start":76.405,"end":76.805,"sentiment":"neutral","sentiment_score":-0.005608458071947098},{"text":"I see.","start":76.805,"end":77.385,"sentiment":"neutral","sentiment_score":-0.013079007156193256}],"sentiment":"neutral","sentiment_score":-0.002940126151467363,"num_words":6,"start":61.980003,"end":77.385},{"sentences":[{"text":"So, actually, upon checking, it's not Supa Network.","start":78.005,"end":82.104996,"sentiment":"neutral","sentiment_score":-0.05010439595207572},{"text":"You're under Linham Network.","start":82.325,"end":84.345,"sentiment":"neutral","sentiment_score":-0.016694230027496815},{"text":"Yes.","start":86.405,"end":86.905,"sentiment":"neutral","sentiment_score":0.019340578466653824},{"text":"Yeah.","start":91.5,"end":91.82,"sentiment":"neutral","sentiment_score":-0.002425052225589752},{"text":"But upon checking your address, the address is under Lindholm.","start":91.82,"end":97.439995,"sentiment":"neutral","sentiment_score":-0.041373395919799806}],"sentiment":"neutral","sentiment_score":-0.03601793836181363,"num_words":24,"start":78.005,"end":97.439995},{"sentences":[{"text":"That's why we registered your the service under Lindholm, but same plan with Supa, which is 50 MBPS, 50 over 20.","start":97.9,"end":109.895,"sentiment":"neutral","sentiment_score":-0.024560386847172464},{"text":"Yeah.","start":130.345,"end":130.845,"sentiment":"neutral","sentiment_score":-0.017249200493097305},{"text":"So, actually, upon checking your account, there seems to be no issue with the service.","start":131.225,"end":138.52501,"sentiment":"neutral","sentiment_score":0.014437001074353854},{"text":"The Internet is up and running.","start":139.865,"end":141.645,"sentiment":"neutral","sentiment_score":0.23865666861335436},{"text":"Mhmm.","start":142.62,"end":143.12,"sentiment":"neutral","sentiment_score":-0.2987740635871887}],"sentiment":"neutral","sentiment_score":0.01856144636192105,"num_words":44,"start":97.9,"end":143.12},{"sentences":[{"text":"But you're having Mhmm.","start":147.26,"end":149.59999,"sentiment":"neutral","sentiment_score":-0.04976644134148955},{"text":"Are you using your own router or the you provided one?","start":174.01999,"end":179.79999,"sentiment":"neutral","sentiment_score":-0.024424658664925533},{"text":"May I know when is the last time you experienced having intermittent connection?","start":186.535,"end":192.075,"sentiment":"neutral","sentiment_score":-0.030066874737922963},{"text":"Okay.","start":223.345,"end":223.665,"sentiment":"neutral","sentiment_score":0.005828680470585823},{"text":"I see.","start":223.665,"end":224.325,"sentiment":"neutral","sentiment_score":0.03016148880124092}],"sentiment":"neutral","sentiment_score":-0.025563055619357095,"num_words":31,"start":147.26,"end":224.325},{"sentences":[{"text":"Is it okay if you do a full power cycle with the router right now?","start":225.265,"end":228.885,"sentiment":"neutral","sentiment_score":0.06555375531315803},{"text":"Is it okay if you do a full power cycle with the router right now?","start":232.95,"end":238.33,"sentiment":"neutral","sentiment_score":0.06840613707900048},{"text":"This often clears and clears out any lingering connectivity issues.","start":238.63,"end":243.13,"sentiment":"neutral","sentiment_score":0.022508943825960158},{"text":"Can you please unplug the router?","start":249.375,"end":251.475,"sentiment":"neutral","sentiment_score":-0.04284403411050638},{"text":"Keep it unplugged for twenty minutes.","start":251.695,"end":254.035,"sentiment":"neutral","sentiment_score":-0.027925224664310615}],"sentiment":"neutral","sentiment_score":0.03480523599025149,"num_words":52,"start":225.265,"end":254.035},{"sentences":[{"text":"After that, plug it back in and check your Internet connection.","start":254.655,"end":258.035,"sentiment":"neutral","sentiment_score":-0.02913458780808882},{"text":"Yeah.","start":262.31003,"end":262.81003,"sentiment":"neutral","sentiment_score":-0.038545794785022736},{"text":"So yeah.","start":262.87003,"end":266.31003,"sentiment":"neutral","sentiment_score":-0.08238376677036285},{"text":"Sure.","start":266.31003,"end":266.71002,"sentiment":"neutral","sentiment_score":0.07649368047714233},{"text":"Just give us a callback.","start":266.71002,"end":267.91,"sentiment":"neutral","sentiment_score":0.055638553202152254}],"sentiment":"neutral","sentiment_score":-0.008455367386341095,"num_words":20,"start":254.655,"end":267.91},{"sentences":[{"text":"So I'll note this step in your account.","start":267.91,"end":269.77002,"sentiment":"neutral","sentiment_score":0.10543737933039665},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":270.15002,"end":279.485,"sentiment":"neutral","sentiment_score":-0.04467587489070314},{"text":"So we'll have a further check if this is a network issue or a router issue.","start":279.865,"end":287.26895,"sentiment":"neutral","sentiment_score":-0.05649472010554746},{"text":"Yeah.","start":292.84894,"end":293.16895,"sentiment":"neutral","sentiment_score":0.29063576459884644},{"text":"Okay.","start":293.16895,"end":293.66895,"sentiment":"positive","sentiment_score":0.3613407611846924}],"sentiment":"neutral","sentiment_score":-0.01496175987551273,"num_words":59,"start":267.91,"end":293.66895},{"sentences":[{"text":"Thank you.","start":293.72894,"end":294.20895,"sentiment":"positive","sentiment_score":0.7748046219348907},{"text":"Bye","start":294.20895,"end":294.62393,"sentiment":"neutral","sentiment_score":-0.08479961007833481}],"sentiment":"positive","sentiment_score":0.4882698779304822,"num_words":3,"start":293.72894,"end":294.62393}]}}]},{"alternatives":[{"transcript":"Hi. It's Jenna Rosa. I'm calling because ever since I've connected my service with Airtel, the Internet barely works. And if it does, it only works on one device, and that's the TV. Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever. And even with the TV, it consistently stops. So I want to know what's going on with that because I got the the super plan. Yes. So I wanna know, like, what's going on with that. And if it can't be resolved, then I need to disconnect because I'm paying for no reason. Yep. Generoza Singjimba. I'll spell it for you. G e n e r o zed a, Last surname, s e n g I y u m v a. Yeah. But the plan that I clicked is the super. So what does that mean for me? Because, obviously, it's an embedded network apartment, so I don't get to choose, basically. The the options are very limited. Okay? So I wanna know what that means for me. Like There's there's a very big issue, actually. If you guys were to send one on the open, they will they'll realize that it doesn't work unless, like like I said, on the TV, this is small two bedroom apartment. There's no reason why if I go in the room, it's not working at all. It's not even, like, oh, it works for a biggie. It actually doesn't work at all. Only the TV, it works like I explained to you prior. Yeah. Yeah. I am. I am using my IRA. It's on it it's ongoing. Last time was this morning, yesterday, the day before, every other day since it's been connected. Like, it works on the TV. When I try to connect it on my phone, it says connected, but it doesn't work at all. And not just my phone, other people as well when they come over. Like I said, it only works on the TV and sometimes laptop, but that's about it. Go ahead. What do you want me to do to just turn it off and on? Alright. If that if that doesn't work, I'm gonna call you guys back. Alright. Alright. See you.","confidence":0.9941406,"words":[{"word":"hi","start":8.16,"end":8.4,"confidence":0.9868164,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04698838293552399},{"word":"it's","start":8.4,"end":8.639999,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.039945267140865326},{"word":"jenna","start":8.639999,"end":8.96,"confidence":0.2763672,"punctuated_word":"Jenna","sentiment":"neutral","sentiment_score":0.033028218895196915},{"word":"rosa","start":8.96,"end":9.46,"confidence":0.8886719,"punctuated_word":"Rosa.","sentiment":"neutral","sentiment_score":0.03641081601381302},{"word":"i'm","start":10.48,"end":10.8,"confidence":0.8625488,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11990217864513396},{"word":"calling","start":10.8,"end":11.28,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.07751549780368805},{"word":"because","start":11.28,"end":11.78,"confidence":0.99121094,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1589120477437973},{"word":"ever","start":11.84,"end":12.16,"confidence":0.9921875,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.29472410678863525},{"word":"since","start":12.16,"end":12.559999,"confidence":1.0,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.3523695170879364},{"word":"i've","start":12.559999,"end":12.88,"confidence":0.9951172,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.26293498277664185},{"word":"connected","start":12.88,"end":13.38,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.16971328854560852},{"word":"my","start":14.445,"end":14.765,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2802814543247223},{"word":"service","start":14.765,"end":15.265,"confidence":0.9428711,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.20174437761306763},{"word":"with","start":15.565001,"end":15.965,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1712648868560791},{"word":"airtel","start":15.965,"end":16.465,"confidence":0.83343506,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.20002445578575137},{"word":"the","start":17.565,"end":17.885,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6181970238685608},{"word":"internet","start":17.885,"end":18.385,"confidence":0.96240234,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.5545399188995361},{"word":"barely","start":18.685,"end":19.185,"confidence":0.9980469,"punctuated_word":"barely","sentiment":"negative","sentiment_score":-0.7239421010017395},{"word":"works","start":19.325,"end":19.825,"confidence":0.9033203,"punctuated_word":"works.","sentiment":"negative","sentiment_score":-0.5013393759727478},{"word":"and","start":19.965,"end":20.205,"confidence":0.99902344,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.42011141777038574},{"word":"if","start":20.205,"end":20.445,"confidence":0.9980469,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3834719657897949},{"word":"it","start":20.445,"end":20.605,"confidence":0.9838867,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3911397457122803},{"word":"does","start":20.605,"end":20.765,"confidence":0.98706055,"punctuated_word":"does,","sentiment":"neutral","sentiment_score":-0.30451107025146484},{"word":"it","start":20.765,"end":20.925,"confidence":0.9892578,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.45014509558677673},{"word":"only","start":20.925,"end":21.165,"confidence":0.99902344,"punctuated_word":"only","sentiment":"negative","sentiment_score":-0.39212554693222046},{"word":"works","start":21.165,"end":21.485,"confidence":0.99121094,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.29823073744773865},{"word":"on","start":21.485,"end":21.645,"confidence":0.62646484,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.24463948607444763},{"word":"one","start":21.645,"end":21.885,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.29285332560539246},{"word":"device","start":21.885,"end":22.385,"confidence":0.8869629,"punctuated_word":"device,","sentiment":"neutral","sentiment_score":-0.30132681131362915},{"word":"and","start":22.845001,"end":23.005001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2795286774635315},{"word":"that's","start":23.005001,"end":23.325,"confidence":1.0,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3386615216732025},{"word":"the","start":23.325,"end":23.564999,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4482438564300537},{"word":"tv","start":23.564999,"end":24.045,"confidence":0.9638672,"punctuated_word":"TV.","sentiment":"negative","sentiment_score":-0.4291653037071228},{"word":"everywhere","start":24.045,"end":24.445,"confidence":0.98535156,"punctuated_word":"Everywhere","sentiment":"negative","sentiment_score":-0.4179815649986267},{"word":"else","start":24.445,"end":24.685,"confidence":0.9433594,"punctuated_word":"else,","sentiment":"negative","sentiment_score":-0.4287129640579224},{"word":"if","start":24.685,"end":24.845001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.43809622526168823},{"word":"i","start":24.845001,"end":25.085,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45683786273002625},{"word":"move","start":25.085,"end":25.325,"confidence":0.8647461,"punctuated_word":"move","sentiment":"negative","sentiment_score":-0.5128381848335266},{"word":"if","start":25.564999,"end":25.724998,"confidence":0.9970703,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.33648547530174255},{"word":"i","start":25.724998,"end":25.885,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33750465512275696},{"word":"go","start":25.885,"end":26.125,"confidence":0.9838867,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.3117157220840454},{"word":"in","start":26.125,"end":26.445,"confidence":0.9980469,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.33937644958496094},{"word":"any","start":26.445,"end":26.765,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.31237268447875977},{"word":"room","start":26.765,"end":27.265,"confidence":0.9975586,"punctuated_word":"room,","sentiment":"negative","sentiment_score":-0.3909704089164734},{"word":"it","start":27.724998,"end":27.965,"confidence":0.9970703,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.49901512265205383},{"word":"doesn't","start":27.965,"end":28.205,"confidence":0.9538574,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.5380513072013855},{"word":"there's","start":28.285,"end":28.685,"confidence":0.99853516,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.5448728203773499},{"word":"no","start":28.685,"end":28.925,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4777357876300812},{"word":"network","start":28.925,"end":29.425,"confidence":1.0,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.5842956304550171},{"word":"whatsoever","start":29.949999,"end":30.449999,"confidence":0.78125,"punctuated_word":"whatsoever.","sentiment":"negative","sentiment_score":-0.5178444385528564},{"word":"and","start":31.47,"end":31.97,"confidence":0.8642578,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.3907615840435028},{"word":"even","start":32.11,"end":32.27,"confidence":0.24377441,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.476140022277832},{"word":"with","start":32.27,"end":32.51,"confidence":0.9863281,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4408679008483886},{"word":"the","start":32.51,"end":32.67,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5186215043067932},{"word":"tv","start":32.67,"end":33.149998,"confidence":0.99609375,"punctuated_word":"TV,","sentiment":"negative","sentiment_score":-0.49738824367523193},{"word":"it","start":33.149998,"end":33.39,"confidence":0.9980469,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6217110753059387},{"word":"consistently","start":33.39,"end":33.89,"confidence":0.99609375,"punctuated_word":"consistently","sentiment":"negative","sentiment_score":-0.6247934699058533},{"word":"stops","start":34.11,"end":34.43,"confidence":0.97216797,"punctuated_word":"stops.","sentiment":"negative","sentiment_score":-0.5151557922363281},{"word":"so","start":34.43,"end":34.59,"confidence":0.99609375,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4183251559734345},{"word":"i","start":34.59,"end":34.75,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4423576295375824},{"word":"want","start":34.75,"end":34.989998,"confidence":0.98828125,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.4577499926090241},{"word":"to","start":34.989998,"end":35.07,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4405010640621186},{"word":"know","start":35.07,"end":35.309998,"confidence":1.0,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.4203654825687408},{"word":"what's","start":35.309998,"end":35.55,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"negative","sentiment_score":-0.4318170249462128},{"word":"going","start":35.55,"end":35.87,"confidence":1.0,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.3805375397205353},{"word":"on","start":35.87,"end":36.19,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.406126469373703},{"word":"with","start":36.19,"end":36.35,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.44514337182044983},{"word":"that","start":36.35,"end":36.75,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.46180281043052673},{"word":"because","start":36.75,"end":37.25,"confidence":0.8442383,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4079809486865998},{"word":"i","start":38.11,"end":38.27,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.40012675523757935},{"word":"got","start":38.27,"end":38.59,"confidence":0.9970703,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3479331135749817},{"word":"the","start":38.59,"end":39.09,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3896458446979522},{"word":"the","start":39.629997,"end":39.79,"confidence":0.74316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3949448466300965},{"word":"super","start":39.79,"end":40.269997,"confidence":0.78027344,"punctuated_word":"super","sentiment":"negative","sentiment_score":-0.33616960048675537},{"word":"plan","start":40.269997,"end":40.769997,"confidence":0.96533203,"punctuated_word":"plan.","sentiment":"negative","sentiment_score":-0.36239731311798096},{"word":"yes","start":42.945,"end":43.265,"confidence":0.8034668,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.20788216590881348},{"word":"so","start":43.265,"end":43.505,"confidence":0.96533203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2611443102359772},{"word":"i","start":43.505,"end":43.745,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2811775803565979},{"word":"wanna","start":43.745,"end":44.065002,"confidence":0.9980469,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.2263200730085373},{"word":"know","start":44.065002,"end":44.385002,"confidence":0.99609375,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.21919038891792297},{"word":"like","start":44.385002,"end":44.625,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2236163914203644},{"word":"what's","start":44.625,"end":45.025,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.25913161039352417},{"word":"going","start":45.025,"end":45.265,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2778460383415222},{"word":"on","start":45.265,"end":45.425,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.29194286465644836},{"word":"with","start":45.425,"end":45.585,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3718765079975128},{"word":"that","start":45.585,"end":45.825,"confidence":0.8469238,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.3133222460746765},{"word":"and","start":45.825,"end":46.065002,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.29810431599617004},{"word":"if","start":46.065002,"end":46.225,"confidence":0.99902344,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.41619443893432617},{"word":"it","start":46.225,"end":46.305,"confidence":0.9428711,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4931776523590088},{"word":"can't","start":46.305,"end":46.625,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5204417109489441},{"word":"be","start":46.625,"end":47.125,"confidence":0.98535156,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5939829349517822},{"word":"resolved","start":47.585,"end":48.085,"confidence":0.9777832,"punctuated_word":"resolved,","sentiment":"negative","sentiment_score":-0.4463711977005005},{"word":"then","start":48.145,"end":48.465,"confidence":1.0,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.4060162901878357},{"word":"i","start":48.465,"end":48.545002,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.46032875776290894},{"word":"need","start":48.545002,"end":48.785,"confidence":1.0,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.5019797086715698},{"word":"to","start":48.785,"end":48.865,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4823418855667114},{"word":"disconnect","start":48.865,"end":49.365,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"negative","sentiment_score":-0.45441102981567383},{"word":"because","start":49.825,"end":50.145,"confidence":0.87890625,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4088161289691925},{"word":"i'm","start":50.145,"end":50.305,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4720676839351654},{"word":"paying","start":50.305,"end":50.625,"confidence":1.0,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.42868128418922424},{"word":"for","start":50.625,"end":50.785,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.373787522315979},{"word":"no","start":50.785,"end":50.945,"confidence":0.99902344,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3723441958427429},{"word":"reason","start":50.945,"end":51.445,"confidence":0.9995117,"punctuated_word":"reason.","sentiment":"negative","sentiment_score":-0.418635368347168},{"word":"yep","start":57.46,"end":57.96,"confidence":0.8210449,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030192822217941284},{"word":"generoza","start":58.26,"end":58.76,"confidence":0.54158527,"punctuated_word":"Generoza","sentiment":"neutral","sentiment_score":0.03674435615539551},{"word":"singjimba","start":58.9,"end":59.4,"confidence":0.720166,"punctuated_word":"Singjimba.","sentiment":"neutral","sentiment_score":0.03645981848239899},{"word":"i'll","start":59.78,"end":60.02,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0578417144715786},{"word":"spell","start":60.02,"end":60.26,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.056763142347335815},{"word":"it","start":60.26,"end":60.5,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04613770171999931},{"word":"for","start":60.5,"end":60.66,"confidence":0.8310547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05809832364320755},{"word":"you","start":60.66,"end":61.16,"confidence":0.9909668,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.051088154315948486},{"word":"g","start":62.98,"end":63.48,"confidence":0.71777344,"punctuated_word":"G","sentiment":"neutral","sentiment_score":0.006505277939140797},{"word":"e","start":63.94,"end":64.1,"confidence":0.9951172,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.007441792171448469},{"word":"n","start":64.1,"end":64.5,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0013137031346559525},{"word":"e","start":64.5,"end":65.0,"confidence":0.99902344,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.00612929742783308},{"word":"r","start":65.38,"end":65.7,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.006128090433776379},{"word":"o","start":65.7,"end":66.2,"confidence":0.9980469,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.009315060451626778},{"word":"zed","start":66.5,"end":66.9,"confidence":0.9094238,"punctuated_word":"zed","sentiment":"neutral","sentiment_score":0.008339179679751396},{"word":"a","start":66.9,"end":67.4,"confidence":0.76660156,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.007215428166091442},{"word":"last","start":68.345,"end":68.744995,"confidence":0.99609375,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":0.0027801208198070526},{"word":"surname","start":68.744995,"end":69.244995,"confidence":0.9772949,"punctuated_word":"surname,","sentiment":"neutral","sentiment_score":0.004230404272675514},{"word":"s","start":69.625,"end":70.025,"confidence":1.0,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.0035440162755548954},{"word":"e","start":70.025,"end":70.265,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.004464406054466963},{"word":"n","start":70.265,"end":70.765,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0011702249757945538},{"word":"g","start":70.905,"end":71.145,"confidence":0.9921875,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.0012193857692182064},{"word":"i","start":71.145,"end":71.645,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00554741732776165},{"word":"y","start":71.784996,"end":72.104996,"confidence":0.9941406,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.005825771018862724},{"word":"u","start":72.104996,"end":72.604996,"confidence":1.0,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.003854147158563137},{"word":"m","start":72.665,"end":73.145,"confidence":0.9980469,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.002383666578680277},{"word":"v","start":73.145,"end":73.645,"confidence":0.8100586,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.00008207280188798904},{"word":"a","start":73.784996,"end":74.284996,"confidence":0.9909668,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.00042305546230636537},{"word":"yeah","start":85.509995,"end":85.909996,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01860043779015541},{"word":"but","start":85.909996,"end":86.229996,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02179190143942833},{"word":"the","start":86.229996,"end":86.549995,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01039588823914528},{"word":"plan","start":86.549995,"end":86.95,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.026809316128492355},{"word":"that","start":86.95,"end":87.189995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01643754169344902},{"word":"i","start":87.189995,"end":87.509995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01803749054670334},{"word":"clicked","start":87.509995,"end":88.009995,"confidence":0.9873047,"punctuated_word":"clicked","sentiment":"neutral","sentiment_score":0.04565610736608505},{"word":"is","start":88.149994,"end":88.649994,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04197206348180771},{"word":"the","start":89.11,"end":89.59,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03573174774646759},{"word":"super","start":89.59,"end":90.09,"confidence":0.8249512,"punctuated_word":"super.","sentiment":"neutral","sentiment_score":0.016738537698984146},{"word":"so","start":111.27,"end":111.51,"confidence":0.63720703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05108463019132614},{"word":"what","start":111.51,"end":111.75,"confidence":0.99316406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07130023837089539},{"word":"does","start":111.75,"end":111.909996,"confidence":0.9970703,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.07962669432163239},{"word":"that","start":111.909996,"end":112.07,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.049843113869428635},{"word":"mean","start":112.07,"end":112.39,"confidence":0.9970703,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.09345782548189165},{"word":"for","start":112.39,"end":112.549995,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08243930339813232},{"word":"me","start":112.549995,"end":112.869995,"confidence":0.95458984,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.057218391448259354},{"word":"because","start":112.869995,"end":113.369995,"confidence":0.84936523,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.15830495953559875},{"word":"obviously","start":113.99,"end":114.49,"confidence":0.99902344,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.19213652610778809},{"word":"it's","start":115.59,"end":115.83,"confidence":0.9277344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.18180611729621887},{"word":"an","start":115.83,"end":116.07,"confidence":0.67626953,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1904338896274567},{"word":"embedded","start":116.07,"end":116.57,"confidence":0.99902344,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":-0.11428768187761308},{"word":"network","start":117.43,"end":117.909996,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.15593305230140686},{"word":"apartment","start":117.909996,"end":118.39,"confidence":0.81225586,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":-0.15397688746452332},{"word":"so","start":118.39,"end":118.549995,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1708962470293045},{"word":"i","start":118.549995,"end":118.71,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22877004742622375},{"word":"don't","start":118.71,"end":118.95,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20906057953834536},{"word":"get","start":118.95,"end":119.11,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1822677105665207},{"word":"to","start":119.11,"end":119.35,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1482847034931183},{"word":"choose","start":119.35,"end":119.85,"confidence":0.8171387,"punctuated_word":"choose,","sentiment":"neutral","sentiment_score":-0.23765763640403748},{"word":"basically","start":120.31,"end":120.81,"confidence":0.9824219,"punctuated_word":"basically.","sentiment":"neutral","sentiment_score":-0.24762870371341705},{"word":"the","start":121.67,"end":121.909996,"confidence":0.48291016,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.35699161887168884},{"word":"the","start":121.909996,"end":121.99,"confidence":0.65771484,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3691793084144592},{"word":"options","start":121.99,"end":122.39,"confidence":0.98291016,"punctuated_word":"options","sentiment":"negative","sentiment_score":-0.34315764904022217},{"word":"are","start":122.39,"end":122.549995,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4330569505691528},{"word":"very","start":122.549995,"end":122.79,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.4593892395496368},{"word":"limited","start":122.79,"end":123.29,"confidence":0.9946289,"punctuated_word":"limited.","sentiment":"neutral","sentiment_score":-0.3270513713359833},{"word":"okay","start":124.454994,"end":124.954994,"confidence":0.8828125,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.1151825338602066},{"word":"so","start":125.174995,"end":125.494995,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10332459956407548},{"word":"i","start":125.494995,"end":125.655,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08856907486915588},{"word":"wanna","start":125.655,"end":125.975,"confidence":0.8828125,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.04555514454841614},{"word":"know","start":125.975,"end":126.134995,"confidence":0.98291016,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.04945460706949234},{"word":"what","start":126.134995,"end":126.375,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05367632210254669},{"word":"that","start":126.375,"end":126.534996,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07080316543579102},{"word":"means","start":126.534996,"end":127.034996,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.10099710524082184},{"word":"for","start":127.09499,"end":127.335,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06049857288599014},{"word":"me","start":127.335,"end":127.73499,"confidence":0.86157227,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.06945949047803879},{"word":"like","start":127.73499,"end":128.23499,"confidence":0.98095703,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.046122606843709946},{"word":"there's","start":136.23,"end":136.73,"confidence":0.8588867,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.003655945416539907},{"word":"there's","start":142.06999,"end":142.54999,"confidence":0.8979492,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.35877442359924316},{"word":"a","start":142.54999,"end":142.79,"confidence":0.9873047,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3528749346733093},{"word":"very","start":142.79,"end":143.11,"confidence":0.98828125,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.5840740203857422},{"word":"big","start":143.11,"end":143.43,"confidence":0.9970703,"punctuated_word":"big","sentiment":"negative","sentiment_score":-0.5631426572799683},{"word":"issue","start":143.43,"end":143.93,"confidence":0.9008789,"punctuated_word":"issue,","sentiment":"negative","sentiment_score":-0.5217635035514832},{"word":"actually","start":144.47,"end":144.97,"confidence":0.9980469,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.1815275996923447},{"word":"if","start":146.62999,"end":146.87,"confidence":0.7998047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01333235390484333},{"word":"you","start":146.87,"end":146.95,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012246723286807535},{"word":"guys","start":146.95,"end":147.19,"confidence":0.99609375,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.019490234553813934},{"word":"were","start":147.19,"end":147.34999,"confidence":0.34179688,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.0070690372958779335},{"word":"to","start":147.34999,"end":147.51,"confidence":0.9550781,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03877102211117744},{"word":"send","start":147.51,"end":147.83,"confidence":0.88134766,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.06180640310049057},{"word":"one","start":147.83,"end":148.06999,"confidence":0.8076172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05940568819642067},{"word":"on","start":148.06999,"end":148.23,"confidence":0.3239746,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.046899668872356415},{"word":"the","start":148.23,"end":148.39,"confidence":0.41430664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04590557515621185},{"word":"open","start":148.39,"end":148.89,"confidence":0.5353699,"punctuated_word":"open,","sentiment":"neutral","sentiment_score":-0.05209456756711006},{"word":"they","start":149.03,"end":149.19,"confidence":0.6230469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.053231630474328995},{"word":"will","start":149.19,"end":149.43,"confidence":0.3684082,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1543806493282318},{"word":"they'll","start":149.51,"end":149.83,"confidence":0.94091797,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":-0.2787548899650574},{"word":"realize","start":149.83,"end":150.23,"confidence":0.98535156,"punctuated_word":"realize","sentiment":"neutral","sentiment_score":-0.2722625732421875},{"word":"that","start":150.23,"end":150.73,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2943550944328308},{"word":"it","start":150.95,"end":151.19,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3926101326942444},{"word":"doesn't","start":151.19,"end":151.67,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.3670835494995117},{"word":"work","start":151.67,"end":152.17,"confidence":1.0,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.3642430305480957},{"word":"unless","start":152.365,"end":152.765,"confidence":0.77124023,"punctuated_word":"unless,","sentiment":"negative","sentiment_score":-0.3546617031097412},{"word":"like","start":152.765,"end":153.245,"confidence":1.0,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4015266001224518},{"word":"like","start":153.245,"end":153.565,"confidence":0.81347656,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.34480124711990356},{"word":"i","start":153.565,"end":153.725,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31435292959213257},{"word":"said","start":153.725,"end":153.965,"confidence":0.8088379,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.25875094532966614},{"word":"on","start":153.965,"end":154.125,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2477997690439224},{"word":"the","start":154.125,"end":154.285,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31689727306365967},{"word":"tv","start":154.285,"end":154.685,"confidence":0.8811035,"punctuated_word":"TV,","sentiment":"neutral","sentiment_score":-0.27561354637145996},{"word":"this","start":154.685,"end":155.005,"confidence":0.7841797,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3555685877799988},{"word":"is","start":155.005,"end":155.16501,"confidence":0.96533203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.28435614705085754},{"word":"small","start":155.16501,"end":155.485,"confidence":0.50341797,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.29852426052093506},{"word":"two","start":155.485,"end":155.645,"confidence":0.69873047,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.2409558743238449},{"word":"bedroom","start":155.645,"end":156.125,"confidence":1.0,"punctuated_word":"bedroom","sentiment":"neutral","sentiment_score":-0.2833433747291565},{"word":"apartment","start":156.125,"end":156.625,"confidence":0.9897461,"punctuated_word":"apartment.","sentiment":"neutral","sentiment_score":-0.225496843457222},{"word":"there's","start":157.085,"end":157.325,"confidence":0.99316406,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.25054025650024414},{"word":"no","start":157.325,"end":157.565,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2311290204524994},{"word":"reason","start":157.565,"end":158.045,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"negative","sentiment_score":-0.34056463837623596},{"word":"why","start":158.045,"end":158.525,"confidence":1.0,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.3343918025493622},{"word":"if","start":158.525,"end":158.765,"confidence":0.9243164,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.4011618494987488},{"word":"i","start":158.765,"end":159.005,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.37441980838775635},{"word":"go","start":159.005,"end":159.505,"confidence":1.0,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.36598384380340576},{"word":"in","start":159.965,"end":160.205,"confidence":0.9921875,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.34135639667510986},{"word":"the","start":160.205,"end":160.285,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3641095757484436},{"word":"room","start":160.285,"end":160.785,"confidence":0.984375,"punctuated_word":"room,","sentiment":"negative","sentiment_score":-0.3589078187942505},{"word":"it's","start":161.325,"end":161.565,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5147960186004639},{"word":"not","start":161.565,"end":161.885,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5815092325210571},{"word":"working","start":161.885,"end":162.385,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.5494424700737},{"word":"at","start":162.685,"end":162.845,"confidence":0.9941406,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.525501549243927},{"word":"all","start":162.845,"end":163.245,"confidence":0.99902344,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.4126614928245544},{"word":"it's","start":163.245,"end":163.565,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.5308116674423218},{"word":"not","start":163.565,"end":163.725,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4851631820201874},{"word":"even","start":163.725,"end":164.205,"confidence":0.7675781,"punctuated_word":"even,","sentiment":"negative","sentiment_score":-0.4462595582008362},{"word":"like","start":164.205,"end":164.61,"confidence":0.9909668,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.44034650921821594},{"word":"oh","start":165.01,"end":165.09,"confidence":0.6899414,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.3111792802810669},{"word":"it","start":165.09,"end":165.17,"confidence":0.9921875,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3511885702610016},{"word":"works","start":165.17,"end":165.49,"confidence":0.703125,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.20450417697429657},{"word":"for","start":165.49,"end":165.65,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2293514758348465},{"word":"a","start":165.65,"end":165.73,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21949824690818787},{"word":"biggie","start":165.73,"end":166.13,"confidence":0.6871745,"punctuated_word":"biggie.","sentiment":"neutral","sentiment_score":-0.2335205525159836},{"word":"it","start":166.13,"end":166.21,"confidence":0.78466797,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.4710753262042999},{"word":"actually","start":166.21,"end":166.53,"confidence":0.99316406,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.4575148820877075},{"word":"doesn't","start":166.53,"end":166.85,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4628872573375702},{"word":"work","start":166.85,"end":167.17,"confidence":1.0,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.4334583282470703},{"word":"at","start":167.17,"end":167.25,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4116975069046021},{"word":"all","start":167.25,"end":167.65,"confidence":0.89819336,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.3597540557384491},{"word":"only","start":167.65,"end":168.15,"confidence":0.98535156,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.14255642890930176},{"word":"the","start":168.21,"end":168.37,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17117546498775482},{"word":"tv","start":168.37,"end":168.87,"confidence":0.7034912,"punctuated_word":"TV,","sentiment":"neutral","sentiment_score":-0.11961552500724792},{"word":"it","start":169.33,"end":169.49,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0986078530550003},{"word":"works","start":169.49,"end":169.97,"confidence":0.9951172,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.014778479933738708},{"word":"like","start":169.97,"end":170.13,"confidence":0.69677734,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04337606579065323},{"word":"i","start":170.13,"end":170.37,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.059220053255558014},{"word":"explained","start":170.37,"end":170.77,"confidence":0.9980469,"punctuated_word":"explained","sentiment":"neutral","sentiment_score":-0.029284805059432983},{"word":"to","start":170.77,"end":170.85,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01070423424243927},{"word":"you","start":170.85,"end":171.01,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0537775456905365},{"word":"prior","start":171.01,"end":171.51,"confidence":0.94628906,"punctuated_word":"prior.","sentiment":"neutral","sentiment_score":-0.07505185902118683},{"word":"yeah","start":177.455,"end":177.955,"confidence":0.8869629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002568489871919155},{"word":"yeah","start":178.175,"end":178.575,"confidence":0.86694336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01525711826980114},{"word":"i","start":178.575,"end":178.735,"confidence":0.7373047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013330130837857723},{"word":"am","start":178.735,"end":179.235,"confidence":0.97387695,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.015873335301876068},{"word":"i","start":180.895,"end":181.13501,"confidence":0.9038086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011703242547810078},{"word":"am","start":181.13501,"end":181.375,"confidence":0.9980469,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.007540455088019371},{"word":"using","start":181.375,"end":181.875,"confidence":0.9980469,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.006095532327890396},{"word":"my","start":182.175,"end":182.49501,"confidence":0.8925781,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.009354375302791595},{"word":"ira","start":182.49501,"end":182.99501,"confidence":0.5362549,"punctuated_word":"IRA.","sentiment":"neutral","sentiment_score":-0.0110265938565135},{"word":"it's","start":191.72,"end":192.12001,"confidence":0.9875488,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1051945686340332},{"word":"on","start":192.12001,"end":192.2,"confidence":0.43017578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09552596509456636},{"word":"it","start":192.36,"end":192.44,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09726735949516296},{"word":"it's","start":192.52,"end":193.0,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12751337885856628},{"word":"ongoing","start":193.0,"end":193.5,"confidence":0.97387695,"punctuated_word":"ongoing.","sentiment":"neutral","sentiment_score":-0.09979560971260072},{"word":"last","start":195.72,"end":195.96,"confidence":0.50878906,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.10115586221218108},{"word":"time","start":195.96,"end":196.28,"confidence":0.9970703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.1264181137084961},{"word":"was","start":196.28,"end":196.44,"confidence":0.8642578,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11168431490659714},{"word":"this","start":196.44,"end":196.68001,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11214205622673036},{"word":"morning","start":196.68001,"end":197.18001,"confidence":0.87158203,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.09976226836442947},{"word":"yesterday","start":197.48001,"end":197.98001,"confidence":0.9946289,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.08262983709573746},{"word":"the","start":198.04001,"end":198.2,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08524852246046066},{"word":"day","start":198.2,"end":198.52,"confidence":0.9902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.07013122737407684},{"word":"before","start":198.52,"end":199.02,"confidence":0.9926758,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.08990561962127686},{"word":"every","start":199.08,"end":199.32,"confidence":0.9980469,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.1166020855307579},{"word":"other","start":199.32,"end":199.56,"confidence":0.9970703,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.08896880596876144},{"word":"day","start":199.56,"end":199.8,"confidence":0.9980469,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.08730493485927582},{"word":"since","start":199.8,"end":200.04001,"confidence":0.84277344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.09210801124572754},{"word":"it's","start":200.04001,"end":200.2,"confidence":0.97631836,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08255115896463394},{"word":"been","start":200.2,"end":200.36,"confidence":0.7792969,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.08518610149621964},{"word":"connected","start":200.36,"end":200.86,"confidence":0.9807129,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.04575612396001816},{"word":"like","start":202.2,"end":202.6,"confidence":0.8984375,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.019490089267492294},{"word":"it","start":202.6,"end":202.76001,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018455833196640015},{"word":"works","start":202.76001,"end":203.08,"confidence":0.98828125,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.04496995359659195},{"word":"on","start":203.08,"end":203.24,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.006386503577232361},{"word":"the","start":203.24,"end":203.48001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02979409322142601},{"word":"tv","start":203.48001,"end":203.98001,"confidence":0.92822266,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":-0.02832811512053013},{"word":"when","start":204.04001,"end":204.28,"confidence":0.99902344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.09200457483530045},{"word":"i","start":204.28,"end":204.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13241496682167053},{"word":"try","start":204.44,"end":204.68001,"confidence":0.9536133,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.13612689077854156},{"word":"to","start":204.68001,"end":205.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.157762348651886},{"word":"connect","start":205.16,"end":205.64,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.14189529418945312},{"word":"it","start":205.64,"end":206.04001,"confidence":0.94140625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18635539710521695},{"word":"on","start":206.04001,"end":206.28,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1783231645822525},{"word":"my","start":206.28,"end":206.52,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.21641862392425537},{"word":"phone","start":206.52,"end":207.02,"confidence":0.99316406,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.1522793471813202},{"word":"it","start":207.215,"end":207.375,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22921814024448395},{"word":"says","start":207.375,"end":207.69499,"confidence":0.99609375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.20750391483306885},{"word":"connected","start":207.69499,"end":208.19499,"confidence":0.9680176,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":-0.20993635058403015},{"word":"but","start":208.415,"end":208.735,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2238840013742447},{"word":"it","start":208.735,"end":208.81499,"confidence":0.9941406,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3466190993785858},{"word":"doesn't","start":208.81499,"end":209.215,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.3847867250442505},{"word":"work","start":209.215,"end":209.715,"confidence":1.0,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.3480260968208313},{"word":"at","start":209.775,"end":209.855,"confidence":0.9970703,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3395986258983612},{"word":"all","start":209.855,"end":210.095,"confidence":0.9592285,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.30801624059677124},{"word":"and","start":210.095,"end":210.25499,"confidence":0.8691406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1825428009033203},{"word":"not","start":210.25499,"end":210.415,"confidence":0.9160156,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19179677963256836},{"word":"just","start":210.415,"end":210.735,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.22111056745052335},{"word":"my","start":210.735,"end":210.89499,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.29184117913246155},{"word":"phone","start":210.89499,"end":211.39499,"confidence":0.8574219,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.27483272552490234},{"word":"other","start":211.775,"end":212.015,"confidence":0.9970703,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.33269229531288147},{"word":"people","start":212.015,"end":212.415,"confidence":0.99902344,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.28177839517593384},{"word":"as","start":212.415,"end":212.655,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2447231560945511},{"word":"well","start":212.655,"end":213.155,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.25275862216949463},{"word":"when","start":213.215,"end":213.45499,"confidence":0.875,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2278124988079071},{"word":"they","start":213.45499,"end":213.855,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1984342783689499},{"word":"come","start":213.855,"end":214.17499,"confidence":0.640625,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.2047566920518875},{"word":"over","start":214.17499,"end":214.67499,"confidence":0.9794922,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.1990845799446106},{"word":"like","start":215.375,"end":215.53499,"confidence":0.84472656,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.17112277448177338},{"word":"i","start":215.53499,"end":215.69499,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.136581152677536},{"word":"said","start":215.69499,"end":216.095,"confidence":0.99902344,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.14976167678833008},{"word":"it","start":216.095,"end":216.33499,"confidence":0.89990234,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.193277508020401},{"word":"only","start":216.33499,"end":216.575,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.13387757539749146},{"word":"works","start":216.575,"end":217.055,"confidence":0.9741211,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.08159986138343811},{"word":"on","start":217.055,"end":217.215,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09084007143974304},{"word":"the","start":217.215,"end":217.45499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11205102503299712},{"word":"tv","start":217.45499,"end":217.95499,"confidence":1.0,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":-0.10970207303762436},{"word":"and","start":218.33499,"end":218.575,"confidence":0.9160156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11460303515195848},{"word":"sometimes","start":218.575,"end":219.075,"confidence":0.98291016,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.12007306516170502},{"word":"laptop","start":219.215,"end":219.715,"confidence":0.7895508,"punctuated_word":"laptop,","sentiment":"neutral","sentiment_score":-0.14386612176895142},{"word":"but","start":219.94,"end":220.26,"confidence":0.97998047,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1087786853313446},{"word":"that's","start":220.26,"end":220.42,"confidence":0.97875977,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.14244017004966736},{"word":"about","start":220.42,"end":220.92,"confidence":0.47753906,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.07732526957988739},{"word":"it","start":226.5,"end":227.0,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06017746031284332},{"word":"go","start":230.58,"end":230.66,"confidence":0.51220703,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.04234640300273895},{"word":"ahead","start":230.66,"end":231.16,"confidence":0.9921875,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":0.05945547670125961},{"word":"what","start":244.755,"end":244.995,"confidence":0.73583984,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04890982061624527},{"word":"do","start":244.995,"end":245.075,"confidence":0.97509766,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0702492743730545},{"word":"you","start":245.075,"end":245.155,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040952954441308975},{"word":"want","start":245.155,"end":245.315,"confidence":0.99316406,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04619179293513298},{"word":"me","start":245.315,"end":245.47499,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.036393195390701294},{"word":"to","start":245.47499,"end":245.555,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03921949118375778},{"word":"do","start":245.555,"end":245.715,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04854002594947815},{"word":"to","start":245.715,"end":245.795,"confidence":0.4013672,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.036085400730371475},{"word":"just","start":245.795,"end":245.955,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.018025681376457214},{"word":"turn","start":245.955,"end":246.19499,"confidence":0.9980469,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.034654468297958374},{"word":"it","start":246.19499,"end":246.355,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06933242082595825},{"word":"off","start":246.355,"end":246.435,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.057463325560092926},{"word":"and","start":246.435,"end":246.675,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.046138305217027664},{"word":"on","start":246.675,"end":247.08,"confidence":0.99658203,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.04333486407995224},{"word":"alright","start":261.095,"end":261.595,"confidence":0.9350586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.016100222244858742},{"word":"if","start":261.975,"end":262.215,"confidence":0.7783203,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.017571911215782166},{"word":"that","start":262.215,"end":262.455,"confidence":0.9716797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014552362263202667},{"word":"if","start":262.455,"end":262.615,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0935569554567337},{"word":"that","start":262.615,"end":262.85498,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11093736439943314},{"word":"doesn't","start":262.85498,"end":263.255,"confidence":0.77490234,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.12927451729774475},{"word":"work","start":263.255,"end":263.57498,"confidence":0.99609375,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.2326919138431549},{"word":"i'm","start":263.57498,"end":263.815,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24592797458171844},{"word":"gonna","start":263.815,"end":264.13498,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.21520909667015076},{"word":"call","start":264.13498,"end":264.29498,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.210884228348732},{"word":"you","start":264.29498,"end":264.455,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21829520165920255},{"word":"guys","start":264.455,"end":264.775,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.21062731742858887},{"word":"back","start":264.775,"end":265.275,"confidence":0.99560547,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.1319536566734314},{"word":"alright","start":289.26,"end":289.76,"confidence":0.96655273,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08550827205181122},{"word":"alright","start":291.29895,"end":291.79895,"confidence":0.8312988,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06761825084686279},{"word":"see","start":292.01895,"end":292.25894,"confidence":0.82666016,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.41832104325294495},{"word":"you","start":292.25894,"end":292.75894,"confidence":0.8496094,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34236520528793335}],"paragraphs":{"transcript":"\nHi. It's Jenna Rosa. I'm calling because ever since I've connected my service with Airtel, the Internet barely works. And if it does, it only works on one device, and that's the TV. Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever.\n\nAnd even with the TV, it consistently stops. So I want to know what's going on with that because I got the the super plan. Yes. So I wanna know, like, what's going on with that. And if it can't be resolved, then I need to disconnect because I'm paying for no reason.\n\nYep. Generoza Singjimba. I'll spell it for you. G e n e r o zed a, Last surname, s e n g I y u m v a. Yeah.\n\nBut the plan that I clicked is the super. So what does that mean for me? Because, obviously, it's an embedded network apartment, so I don't get to choose, basically. The the options are very limited. Okay?\n\nSo I wanna know what that means for me. Like There's there's a very big issue, actually. If you guys were to send one on the open, they will they'll realize that it doesn't work unless, like like I said, on the TV, this is small two bedroom apartment. There's no reason why if I go in the room, it's not working at all. It's not even, like, oh, it works for a biggie.\n\nIt actually doesn't work at all. Only the TV, it works like I explained to you prior. Yeah. Yeah. I am.\n\nI am using my IRA. It's on it it's ongoing. Last time was this morning, yesterday, the day before, every other day since it's been connected. Like, it works on the TV. When I try to connect it on my phone, it says connected, but it doesn't work at all.\n\nAnd not just my phone, other people as well when they come over. Like I said, it only works on the TV and sometimes laptop, but that's about it. Go ahead. What do you want me to do to just turn it off and on? Alright.\n\nIf that if that doesn't work, I'm gonna call you guys back. Alright. Alright. See you.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.16,"end":8.4,"sentiment":"neutral","sentiment_score":0.04698838293552399},{"text":"It's Jenna Rosa.","start":8.4,"end":9.46,"sentiment":"neutral","sentiment_score":0.036461434016625084},{"text":"I'm calling because ever since I've connected my service with Airtel, the Internet barely works.","start":10.48,"end":19.825,"sentiment":"neutral","sentiment_score":-0.31249368091424307},{"text":"And if it does, it only works on one device, and that's the TV.","start":19.965,"end":24.045,"sentiment":"negative","sentiment_score":-0.35529675441128866},{"text":"Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever.","start":24.045,"end":30.449999,"sentiment":"negative","sentiment_score":-0.43792395907289844}],"sentiment":"negative","sentiment_score":-0.33899788789451124,"num_words":50,"start":8.16,"end":30.449999},{"sentences":[{"text":"And even with the TV, it consistently stops.","start":31.47,"end":34.43,"sentiment":"negative","sentiment_score":-0.5106799490749836},{"text":"So I want to know what's going on with that because I got the the super plan.","start":34.43,"end":40.769997,"sentiment":"negative","sentiment_score":-0.4084661743220161},{"text":"Yes.","start":42.945,"end":43.265,"sentiment":"neutral","sentiment_score":-0.20788216590881348},{"text":"So I wanna know, like, what's going on with that.","start":43.265,"end":45.825,"sentiment":"neutral","sentiment_score":-0.2725568011403084},{"text":"And if it can't be resolved, then I need to disconnect because I'm paying for no reason.","start":45.825,"end":51.445,"sentiment":"negative","sentiment_score":-0.44398130038205313}],"sentiment":"negative","sentiment_score":-0.4058584309411499,"num_words":53,"start":31.47,"end":51.445},{"sentences":[{"text":"Yep.","start":57.46,"end":57.96,"sentiment":"neutral","sentiment_score":0.030192822217941284},{"text":"Generoza Singjimba.","start":58.26,"end":59.4,"sentiment":"neutral","sentiment_score":0.03660208731889725},{"text":"I'll spell it for you.","start":59.78,"end":61.16,"sentiment":"neutral","sentiment_score":0.053985807299613955},{"text":"G e n e r o zed a, Last surname, s e n g I y u m v a.","start":62.98,"end":74.284996,"sentiment":"neutral","sentiment_score":0.004345113069575746},{"text":"Yeah.","start":85.509995,"end":85.909996,"sentiment":"neutral","sentiment_score":-0.01860043779015541}],"sentiment":"neutral","sentiment_score":0.015228546791557416,"num_words":29,"start":57.46,"end":85.909996},{"sentences":[{"text":"But the plan that I clicked is the super.","start":85.909996,"end":90.09,"sentiment":"neutral","sentiment_score":0.0187994461092684},{"text":"So what does that mean for me?","start":111.27,"end":112.869995,"sentiment":"neutral","sentiment_score":-0.06928145672593798},{"text":"Because, obviously, it's an embedded network apartment, so I don't get to choose, basically.","start":112.869995,"end":120.81,"sentiment":"neutral","sentiment_score":-0.18367462445582663},{"text":"The the options are very limited.","start":121.67,"end":123.29,"sentiment":"negative","sentiment_score":-0.38147102296352386},{"text":"Okay?","start":124.454994,"end":124.954994,"sentiment":"neutral","sentiment_score":-0.1151825338602066}],"sentiment":"neutral","sentiment_score":-0.1430061782735425,"num_words":37,"start":85.909996,"end":124.954994},{"sentences":[{"text":"So I wanna know what that means for me.","start":125.174995,"end":127.73499,"sentiment":"neutral","sentiment_score":-0.07137089802159204},{"text":"Like There's there's a very big issue, actually.","start":127.73499,"end":144.97,"sentiment":"neutral","sentiment_score":-0.3255779750761576},{"text":"If you guys were to send one on the open, they will they'll realize that it doesn't work unless, like like I said, on the TV, this is small two bedroom apartment.","start":146.62999,"end":156.625,"sentiment":"neutral","sentiment_score":-0.2105184976826422},{"text":"There's no reason why if I go in the room, it's not working at all.","start":157.085,"end":163.245,"sentiment":"negative","sentiment_score":-0.3964317182699839},{"text":"It's not even, like, oh, it works for a biggie.","start":163.245,"end":166.13,"sentiment":"negative","sentiment_score":-0.3451823219656944}],"sentiment":"neutral","sentiment_score":-0.2619169297615519,"num_words":74,"start":125.174995,"end":166.13},{"sentences":[{"text":"It actually doesn't work at all.","start":166.13,"end":167.65,"sentiment":"negative","sentiment_score":-0.4327312260866165},{"text":"Only the TV, it works like I explained to you prior.","start":167.65,"end":171.51,"sentiment":"neutral","sentiment_score":-0.07437711954116821},{"text":"Yeah.","start":177.455,"end":177.955,"sentiment":"neutral","sentiment_score":0.002568489871919155},{"text":"Yeah.","start":178.175,"end":178.575,"sentiment":"neutral","sentiment_score":0.01525711826980114},{"text":"I am.","start":178.575,"end":179.235,"sentiment":"neutral","sentiment_score":0.014601733069866896}],"sentiment":"neutral","sentiment_score":-0.16035745700909979,"num_words":21,"start":166.13,"end":179.235},{"sentences":[{"text":"I am using my IRA.","start":180.895,"end":182.99501,"sentiment":"neutral","sentiment_score":-0.009144039824604988},{"text":"It's on it it's ongoing.","start":191.72,"end":193.5,"sentiment":"neutral","sentiment_score":-0.1050593763589859},{"text":"Last time was this morning, yesterday, the day before, every other day since it's been connected.","start":195.72,"end":200.86,"sentiment":"neutral","sentiment_score":-0.09234719024971128},{"text":"Like, it works on the TV.","start":202.2,"end":203.98001,"sentiment":"neutral","sentiment_score":-0.0013000012064973514},{"text":"When I try to connect it on my phone, it says connected, but it doesn't work at all.","start":204.04001,"end":210.095,"sentiment":"neutral","sentiment_score":-0.2217316557135847}],"sentiment":"neutral","sentiment_score":-0.12095083869993686,"num_words":50,"start":180.895,"end":210.095},{"sentences":[{"text":"And not just my phone, other people as well when they come over.","start":210.095,"end":214.67499,"sentiment":"neutral","sentiment_score":-0.23878189004384553},{"text":"Like I said, it only works on the TV and sometimes laptop, but that's about it.","start":215.375,"end":227.0,"sentiment":"neutral","sentiment_score":-0.11410766281187534},{"text":"Go ahead.","start":230.58,"end":231.16,"sentiment":"neutral","sentiment_score":0.05090093985199928},{"text":"What do you want me to do to just turn it off and on?","start":244.755,"end":247.08,"sentiment":"neutral","sentiment_score":-0.04539221578410694},{"text":"Alright.","start":261.095,"end":261.595,"sentiment":"neutral","sentiment_score":0.016100222244858742}],"sentiment":"neutral","sentiment_score":-0.11842339336062255,"num_words":46,"start":210.095,"end":261.595},{"sentences":[{"text":"If that if that doesn't work, I'm gonna call you guys back.","start":261.975,"end":265.275,"sentiment":"neutral","sentiment_score":-0.15262354165315628},{"text":"Alright.","start":289.26,"end":289.76,"sentiment":"neutral","sentiment_score":0.08550827205181122},{"text":"Alright.","start":291.29895,"end":291.79895,"sentiment":"neutral","sentiment_score":0.06761825084686279},{"text":"See you.","start":292.01895,"end":292.75894,"sentiment":"positive","sentiment_score":0.38034312427043915}],"sentiment":"neutral","sentiment_score":-0.05735435802489519,"num_words":16,"start":261.975,"end":292.75894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertol tech support. How can I assist you today?\n\nChannel 1: Hi. It's Jenna Rosa.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm calling because ever since I've connected my service with Airtel, the Internet barely works. And if it does, it only works on one device, and that's the TV. Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever. And\n\nChannel 0: Mhmm.\n\nChannel 1: even with the TV, it consistently stops. So I want to know what's going on with that because I got the the super plan. Yes. So I wanna know, like, what's going on with that. And if it can't be resolved, then I need to disconnect because I'm paying for no reason.\n\nChannel 0: Yeah. Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Yep. Generoza Singjimba. I'll spell it for you.\n\nChannel 0: Mhmm.\n\nChannel 1: G e n e r o zed a,\n\nChannel 0: Mhmm.\n\nChannel 1: Last surname, s e n g I y u m v a.\n\nChannel 0: Mhmm. Okay. I see. So, actually, upon checking, it's not Supa Network. You're under Linham Network.\n\nChannel 1: Yeah. But the\n\nChannel 0: Yes.\n\nChannel 1: plan that I clicked is the super.\n\nChannel 0: Yeah. But upon checking your address, the address is under Lindholm. That's why we registered your the service under Lindholm, but same plan with Supa, which is 50 MBPS, 50 over 20.\n\nChannel 1: So what does that mean for me? Because, obviously, it's an embedded network apartment, so I don't get to choose, basically. The the options are very limited. Okay? So I wanna know what that means for me.\n\nLike\n\nChannel 0: Yeah. So, actually, upon checking your account, there seems to\n\nChannel 1: There's\n\nChannel 0: be no issue with the service. The Internet is up and running.\n\nChannel 1: there's a\n\nChannel 0: Mhmm.\n\nChannel 1: very big issue, actually. If you guys were\n\nChannel 0: But\n\nChannel 1: to send\n\nChannel 0: you're\n\nChannel 1: one\n\nChannel 0: having\n\nChannel 1: on the open, they\n\nChannel 0: Mhmm.\n\nChannel 1: will they'll realize that it doesn't work unless, like like I said, on the TV, this is small two bedroom apartment. There's no reason why if I go in the room, it's not working at all. It's not even, like, oh, it works for a biggie. It actually doesn't work at all. Only the TV, it works like I explained to you prior.\n\nChannel 0: Are you using your own router or the\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you\n\nChannel 1: I am.\n\nChannel 0: provided one?\n\nChannel 1: I am using my IRA.\n\nChannel 0: May I know when is the last time you experienced having intermittent connection?\n\nChannel 1: It's on it it's ongoing. Last time was this morning, yesterday, the day before, every other day since it's been connected. Like, it works on the TV. When I try to connect it on my phone, it says connected, but it doesn't work at all. And not just my phone, other people as well when they come over.\n\nLike I said, it only works on the TV and sometimes laptop, but that's about\n\nChannel 0: Okay. I see. Is it okay if you do a full\n\nChannel 1: it.\n\nChannel 0: power cycle with the router right now?\n\nChannel 1: Go ahead.\n\nChannel 0: Is it okay if you do a full power cycle with the router right now? This often clears and clears out any lingering connectivity issues.\n\nChannel 1: What do you want me to do to just turn it off and on?\n\nChannel 0: Can you please unplug the router? Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nChannel 1: Alright. If that\n\nChannel 0: Yeah.\n\nChannel 1: if that doesn't\n\nChannel 0: So\n\nChannel 1: work, I'm gonna call you guys back.\n\nChannel 0: yeah. Sure. Just give us a callback. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nSo we'll have a further check if this is a network issue or a router issue.\n\nChannel 1: Alright. Alright. See you.\n\nChannel 0: Yeah. Okay. Thank you. Bye","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.15210998058319092},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.3963780999183655},{"text":"This is Maureen from Ertol tech support.","start":2.96,"end":5.7799997,"sentiment":"positive","sentiment_score":0.36207269770758493},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"positive","sentiment_score":0.3447413593530655}],"sentiment":"positive","sentiment_score":0.3467389512807131,"channel":0,"num_words":16,"start":1.5999999,"end":7.7},{"sentences":[{"text":"Hi.","start":8.16,"end":8.4,"sentiment":"neutral","sentiment_score":0.04698838293552399},{"text":"It's Jenna Rosa.","start":8.4,"end":9.46,"sentiment":"neutral","sentiment_score":0.036461434016625084}],"sentiment":"neutral","sentiment_score":0.03909317124634981,"channel":1,"num_words":4,"start":8.16,"end":9.46},{"sentences":[{"text":"Mhmm.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.014976945705711842}],"sentiment":"neutral","sentiment_score":-0.014976945705711842,"channel":0,"num_words":1,"start":9.5199995,"end":10.0199995},{"sentences":[{"text":"I'm calling because ever since I've connected my service with Airtel, the Internet barely works.","start":10.48,"end":19.825,"sentiment":"neutral","sentiment_score":-0.31249368091424307},{"text":"And if it does, it only works on one device, and that's the TV.","start":19.965,"end":24.045,"sentiment":"negative","sentiment_score":-0.35529675441128866},{"text":"Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever.","start":24.045,"end":30.449999,"sentiment":"negative","sentiment_score":-0.43792395907289844},{"text":"And","start":31.47,"end":31.97,"sentiment":"negative","sentiment_score":-0.3907615840435028}],"sentiment":"negative","sentiment_score":-0.3722772056117971,"channel":1,"num_words":47,"start":10.48,"end":31.97},{"sentences":[{"text":"Mhmm.","start":31.73,"end":32.23,"sentiment":"negative","sentiment_score":-0.37730804085731506}],"sentiment":"negative","sentiment_score":-0.37730804085731506,"channel":0,"num_words":1,"start":31.73,"end":32.23},{"sentences":[{"text":"even with the TV, it consistently stops.","start":32.11,"end":34.43,"sentiment":"negative","sentiment_score":-0.5278111440794808},{"text":"So I want to know what's going on with that because I got the the super plan.","start":34.43,"end":40.769997,"sentiment":"negative","sentiment_score":-0.4084661743220161},{"text":"Yes.","start":42.945,"end":43.265,"sentiment":"neutral","sentiment_score":-0.20788216590881348},{"text":"So I wanna know, like, what's going on with that.","start":43.265,"end":45.825,"sentiment":"neutral","sentiment_score":-0.2725568011403084},{"text":"And if it can't be resolved, then I need to disconnect because I'm paying for no reason.","start":45.825,"end":51.445,"sentiment":"negative","sentiment_score":-0.44398130038205313}],"sentiment":"negative","sentiment_score":-0.4061487549199508,"channel":1,"num_words":52,"start":32.11,"end":51.445},{"sentences":[{"text":"Yeah.","start":52.575,"end":52.975002,"sentiment":"neutral","sentiment_score":-0.05609840154647827},{"text":"Okay.","start":52.975002,"end":53.295002,"sentiment":"neutral","sentiment_score":-0.02097479067742825},{"text":"I see.","start":53.295002,"end":53.955,"sentiment":"neutral","sentiment_score":-0.012710513547062874},{"text":"May I know your full name, please, for me to check your account?","start":54.255,"end":57.075,"sentiment":"neutral","sentiment_score":0.0384388010089214}],"sentiment":"neutral","sentiment_score":0.023365305517526233,"channel":0,"num_words":17,"start":52.575,"end":57.075},{"sentences":[{"text":"Yep.","start":57.46,"end":57.96,"sentiment":"neutral","sentiment_score":0.030192822217941284},{"text":"Generoza Singjimba.","start":58.26,"end":59.4,"sentiment":"neutral","sentiment_score":0.03660208731889725},{"text":"I'll spell it for you.","start":59.78,"end":61.16,"sentiment":"neutral","sentiment_score":0.053985807299613955}],"sentiment":"neutral","sentiment_score":0.04666575416922569,"channel":1,"num_words":8,"start":57.46,"end":61.16},{"sentences":[{"text":"Mhmm.","start":61.980003,"end":62.480003,"sentiment":"neutral","sentiment_score":0.01142352633178234}],"sentiment":"neutral","sentiment_score":0.01142352633178234,"channel":0,"num_words":1,"start":61.980003,"end":62.480003},{"sentences":[{"text":"G e n e r o zed a,","start":62.98,"end":67.4,"sentiment":"neutral","sentiment_score":0.006548478675540537}],"sentiment":"neutral","sentiment_score":0.006548478675540537,"channel":1,"num_words":8,"start":62.98,"end":67.4},{"sentences":[{"text":"Mhmm.","start":67.82,"end":68.32,"sentiment":"neutral","sentiment_score":0.005758022889494896}],"sentiment":"neutral","sentiment_score":0.005758022889494896,"channel":0,"num_words":1,"start":67.82,"end":68.32},{"sentences":[{"text":"Last surname, s e n g I y u m v a.","start":68.345,"end":74.284996,"sentiment":"neutral","sentiment_score":0.002876202665599218}],"sentiment":"neutral","sentiment_score":0.002876202665599218,"channel":1,"num_words":12,"start":68.345,"end":74.284996},{"sentences":[{"text":"Mhmm.","start":74.565,"end":75.065,"sentiment":"neutral","sentiment_score":-0.0030558337457478046},{"text":"Okay.","start":76.405,"end":76.805,"sentiment":"neutral","sentiment_score":-0.005608458071947098},{"text":"I see.","start":76.805,"end":77.385,"sentiment":"neutral","sentiment_score":-0.013079007156193256},{"text":"So, actually, upon checking, it's not Supa Network.","start":78.005,"end":82.104996,"sentiment":"neutral","sentiment_score":-0.05010439595207572},{"text":"You're under Linham Network.","start":82.325,"end":84.345,"sentiment":"neutral","sentiment_score":-0.016694230027496815}],"sentiment":"neutral","sentiment_score":-0.03140214961604215,"channel":0,"num_words":16,"start":74.565,"end":84.345},{"sentences":[{"text":"Yeah.","start":85.509995,"end":85.909996,"sentiment":"neutral","sentiment_score":-0.01860043779015541},{"text":"But the","start":85.909996,"end":86.549995,"sentiment":"neutral","sentiment_score":-0.016093894839286804}],"sentiment":"neutral","sentiment_score":-0.016929409156243008,"channel":1,"num_words":3,"start":85.509995,"end":86.549995},{"sentences":[{"text":"Yes.","start":86.405,"end":86.905,"sentiment":"neutral","sentiment_score":0.019340578466653824}],"sentiment":"neutral","sentiment_score":0.019340578466653824,"channel":0,"num_words":1,"start":86.405,"end":86.905},{"sentences":[{"text":"plan that I clicked is the super.","start":86.549995,"end":90.09,"sentiment":"neutral","sentiment_score":0.028768972094569887}],"sentiment":"neutral","sentiment_score":0.028768972094569887,"channel":1,"num_words":7,"start":86.549995,"end":90.09},{"sentences":[{"text":"Yeah.","start":91.5,"end":91.82,"sentiment":"neutral","sentiment_score":-0.002425052225589752},{"text":"But upon checking your address, the address is under Lindholm.","start":91.82,"end":97.439995,"sentiment":"neutral","sentiment_score":-0.041373395919799806},{"text":"That's why we registered your the service under Lindholm, but same plan with Supa, which is 50 MBPS, 50 over 20.","start":97.9,"end":109.895,"sentiment":"neutral","sentiment_score":-0.024560386847172464}],"sentiment":"neutral","sentiment_score":-0.02912272297544405,"channel":0,"num_words":32,"start":91.5,"end":109.895},{"sentences":[{"text":"So what does that mean for me?","start":111.27,"end":112.869995,"sentiment":"neutral","sentiment_score":-0.06928145672593798},{"text":"Because, obviously, it's an embedded network apartment, so I don't get to choose, basically.","start":112.869995,"end":120.81,"sentiment":"neutral","sentiment_score":-0.18367462445582663},{"text":"The the options are very limited.","start":121.67,"end":123.29,"sentiment":"negative","sentiment_score":-0.38147102296352386},{"text":"Okay?","start":124.454994,"end":124.954994,"sentiment":"neutral","sentiment_score":-0.1151825338602066},{"text":"So I wanna know what that means for me.","start":125.174995,"end":127.73499,"sentiment":"neutral","sentiment_score":-0.07137089802159204}],"sentiment":"neutral","sentiment_score":-0.16493950522429235,"channel":1,"num_words":37,"start":111.27,"end":127.73499},{"sentences":[{"text":"Like","start":127.73499,"end":128.23499,"sentiment":"neutral","sentiment_score":-0.046122606843709946}],"sentiment":"neutral","sentiment_score":-0.046122606843709946,"channel":1,"num_words":1,"start":127.73499,"end":128.23499},{"sentences":[{"text":"Yeah.","start":130.345,"end":130.845,"sentiment":"neutral","sentiment_score":-0.017249200493097305},{"text":"So, actually, upon checking your account, there seems to","start":131.225,"end":136.26501,"sentiment":"neutral","sentiment_score":-0.016654386909471616}],"sentiment":"neutral","sentiment_score":-0.016713868267834185,"channel":0,"num_words":10,"start":130.345,"end":136.26501},{"sentences":[{"text":"There's","start":136.23,"end":136.73,"sentiment":"neutral","sentiment_score":0.003655945416539907}],"sentiment":"neutral","sentiment_score":0.003655945416539907,"channel":1,"num_words":1,"start":136.23,"end":136.73},{"sentences":[{"text":"be no issue with the service.","start":136.26501,"end":138.52501,"sentiment":"neutral","sentiment_score":0.061074083050092064},{"text":"The Internet is up and running.","start":139.865,"end":141.645,"sentiment":"neutral","sentiment_score":0.23865666861335436}],"sentiment":"neutral","sentiment_score":0.1498653758317232,"channel":0,"num_words":12,"start":136.26501,"end":141.645},{"sentences":[{"text":"there's a","start":142.06999,"end":142.79,"sentiment":"negative","sentiment_score":-0.35582467913627625}],"sentiment":"negative","sentiment_score":-0.35582467913627625,"channel":1,"num_words":2,"start":142.06999,"end":142.79},{"sentences":[{"text":"Mhmm.","start":142.62,"end":143.12,"sentiment":"neutral","sentiment_score":-0.2987740635871887}],"sentiment":"neutral","sentiment_score":-0.2987740635871887,"channel":0,"num_words":1,"start":142.62,"end":143.12},{"sentences":[{"text":"very big issue, actually.","start":142.79,"end":144.97,"sentiment":"negative","sentiment_score":-0.46262694522738457},{"text":"If you guys were","start":146.62999,"end":147.34999,"sentiment":"neutral","sentiment_score":-0.013034587260335684}],"sentiment":"neutral","sentiment_score":-0.23783076624386013,"channel":1,"num_words":8,"start":142.79,"end":147.34999},{"sentences":[{"text":"But","start":147.26,"end":147.65999,"sentiment":"neutral","sentiment_score":-0.01689107157289982}],"sentiment":"neutral","sentiment_score":-0.01689107157289982,"channel":0,"num_words":1,"start":147.26,"end":147.65999},{"sentences":[{"text":"to send","start":147.34999,"end":147.83,"sentiment":"neutral","sentiment_score":-0.05028871260583401}],"sentiment":"neutral","sentiment_score":-0.05028871260583401,"channel":1,"num_words":2,"start":147.34999,"end":147.83},{"sentences":[{"text":"you're","start":147.65999,"end":147.9,"sentiment":"neutral","sentiment_score":-0.05289236456155777}],"sentiment":"neutral","sentiment_score":-0.05289236456155777,"channel":0,"num_words":1,"start":147.65999,"end":147.9},{"sentences":[{"text":"one","start":147.83,"end":148.06999,"sentiment":"neutral","sentiment_score":-0.05940568819642067}],"sentiment":"neutral","sentiment_score":-0.05940568819642067,"channel":1,"num_words":1,"start":147.83,"end":148.06999},{"sentences":[{"text":"having","start":147.9,"end":148.4,"sentiment":"neutral","sentiment_score":-0.0459618978202343}],"sentiment":"neutral","sentiment_score":-0.0459618978202343,"channel":0,"num_words":1,"start":147.9,"end":148.4},{"sentences":[{"text":"on the open, they","start":148.06999,"end":149.19,"sentiment":"neutral","sentiment_score":-0.04953286051750183}],"sentiment":"neutral","sentiment_score":-0.04953286051750183,"channel":1,"num_words":4,"start":148.06999,"end":149.19},{"sentences":[{"text":"Mhmm.","start":149.09999,"end":149.59999,"sentiment":"neutral","sentiment_score":-0.08332043141126633}],"sentiment":"neutral","sentiment_score":-0.08332043141126633,"channel":0,"num_words":1,"start":149.09999,"end":149.59999},{"sentences":[{"text":"will they'll realize that it doesn't work unless, like like I said, on the TV, this is small two bedroom apartment.","start":149.19,"end":156.625,"sentiment":"neutral","sentiment_score":-0.3012542391107196},{"text":"There's no reason why if I go in the room, it's not working at all.","start":157.085,"end":163.245,"sentiment":"negative","sentiment_score":-0.3964317182699839},{"text":"It's not even, like, oh, it works for a biggie.","start":163.245,"end":166.13,"sentiment":"negative","sentiment_score":-0.3451823219656944},{"text":"It actually doesn't work at all.","start":166.13,"end":167.65,"sentiment":"negative","sentiment_score":-0.4327312260866165},{"text":"Only the TV, it works like I explained to you prior.","start":167.65,"end":171.51,"sentiment":"neutral","sentiment_score":-0.07437711954116821}],"sentiment":"neutral","sentiment_score":-0.3037964077222915,"channel":1,"num_words":63,"start":149.19,"end":171.51},{"sentences":[{"text":"Are you using your own router or the","start":174.01999,"end":177.45999,"sentiment":"neutral","sentiment_score":-0.03697089897468686}],"sentiment":"neutral","sentiment_score":-0.03697089897468686,"channel":0,"num_words":8,"start":174.01999,"end":177.45999},{"sentences":[{"text":"Yeah.","start":177.455,"end":177.955,"sentiment":"neutral","sentiment_score":0.002568489871919155},{"text":"Yeah.","start":178.175,"end":178.575,"sentiment":"neutral","sentiment_score":0.01525711826980114}],"sentiment":"neutral","sentiment_score":0.008912804070860147,"channel":1,"num_words":2,"start":177.455,"end":178.575},{"sentences":[{"text":"you","start":178.5,"end":178.73999,"sentiment":"neutral","sentiment_score":0.013561708852648737}],"sentiment":"neutral","sentiment_score":0.013561708852648737,"channel":0,"num_words":1,"start":178.5,"end":178.73999},{"sentences":[{"text":"I am.","start":178.575,"end":179.235,"sentiment":"neutral","sentiment_score":0.014601733069866896}],"sentiment":"neutral","sentiment_score":0.014601733069866896,"channel":1,"num_words":2,"start":178.575,"end":179.235},{"sentences":[{"text":"provided one?","start":178.73999,"end":179.79999,"sentiment":"neutral","sentiment_score":0.006767118815332651}],"sentiment":"neutral","sentiment_score":0.006767118815332651,"channel":0,"num_words":2,"start":178.73999,"end":179.79999},{"sentences":[{"text":"I am using my IRA.","start":180.895,"end":182.99501,"sentiment":"neutral","sentiment_score":-0.009144039824604988}],"sentiment":"neutral","sentiment_score":-0.009144039824604988,"channel":1,"num_words":5,"start":180.895,"end":182.99501},{"sentences":[{"text":"May I know when is the last time you experienced having intermittent connection?","start":186.535,"end":192.075,"sentiment":"neutral","sentiment_score":-0.030066874737922963}],"sentiment":"neutral","sentiment_score":-0.030066874737922963,"channel":0,"num_words":13,"start":186.535,"end":192.075},{"sentences":[{"text":"It's on it it's ongoing.","start":191.72,"end":193.5,"sentiment":"neutral","sentiment_score":-0.1050593763589859},{"text":"Last time was this morning, yesterday, the day before, every other day since it's been connected.","start":195.72,"end":200.86,"sentiment":"neutral","sentiment_score":-0.09234719024971128},{"text":"Like, it works on the TV.","start":202.2,"end":203.98001,"sentiment":"neutral","sentiment_score":-0.0013000012064973514},{"text":"When I try to connect it on my phone, it says connected, but it doesn't work at all.","start":204.04001,"end":210.095,"sentiment":"neutral","sentiment_score":-0.2217316557135847},{"text":"And not just my phone, other people as well when they come over.","start":210.095,"end":214.67499,"sentiment":"neutral","sentiment_score":-0.23878189004384553}],"sentiment":"neutral","sentiment_score":-0.15699976390420362,"channel":1,"num_words":58,"start":191.72,"end":214.67499},{"sentences":[{"text":"Like I said, it only works on the TV and sometimes laptop, but that's about","start":215.375,"end":220.92,"sentiment":"neutral","sentiment_score":-0.12572667102018992}],"sentiment":"neutral","sentiment_score":-0.12572667102018992,"channel":1,"num_words":15,"start":215.375,"end":220.92},{"sentences":[{"text":"Okay.","start":223.345,"end":223.665,"sentiment":"neutral","sentiment_score":0.005828680470585823},{"text":"I see.","start":223.665,"end":224.325,"sentiment":"neutral","sentiment_score":0.03016148880124092},{"text":"Is it okay if you do a full","start":225.265,"end":226.625,"sentiment":"neutral","sentiment_score":0.09506718907505274}],"sentiment":"neutral","sentiment_score":0.07515356097031724,"channel":0,"num_words":11,"start":223.345,"end":226.625},{"sentences":[{"text":"it.","start":226.5,"end":227.0,"sentiment":"neutral","sentiment_score":0.06017746031284332}],"sentiment":"neutral","sentiment_score":0.06017746031284332,"channel":1,"num_words":1,"start":226.5,"end":227.0},{"sentences":[{"text":"power cycle with the router right now?","start":226.625,"end":228.885,"sentiment":"neutral","sentiment_score":0.03182411672813552}],"sentiment":"neutral","sentiment_score":0.03182411672813552,"channel":0,"num_words":7,"start":226.625,"end":228.885},{"sentences":[{"text":"Go ahead.","start":230.58,"end":231.16,"sentiment":"neutral","sentiment_score":0.05090093985199928}],"sentiment":"neutral","sentiment_score":0.05090093985199928,"channel":1,"num_words":2,"start":230.58,"end":231.16},{"sentences":[{"text":"Is it okay if you do a full power cycle with the router right now?","start":232.95,"end":238.33,"sentiment":"neutral","sentiment_score":0.06840613707900048},{"text":"This often clears and clears out any lingering connectivity issues.","start":238.63,"end":243.13,"sentiment":"neutral","sentiment_score":0.022508943825960158}],"sentiment":"neutral","sentiment_score":0.05004725977778435,"channel":0,"num_words":25,"start":232.95,"end":243.13},{"sentences":[{"text":"What do you want me to do to just turn it off and on?","start":244.755,"end":247.08,"sentiment":"neutral","sentiment_score":-0.04539221578410694}],"sentiment":"neutral","sentiment_score":-0.04539221578410694,"channel":1,"num_words":14,"start":244.755,"end":247.08},{"sentences":[{"text":"Can you please unplug the router?","start":249.375,"end":251.475,"sentiment":"neutral","sentiment_score":-0.04284403411050638},{"text":"Keep it unplugged for twenty minutes.","start":251.695,"end":254.035,"sentiment":"neutral","sentiment_score":-0.027925224664310615},{"text":"After that, plug it back in and check your Internet connection.","start":254.655,"end":258.035,"sentiment":"neutral","sentiment_score":-0.02913458780808882}],"sentiment":"neutral","sentiment_score":-0.032395479066864304,"channel":0,"num_words":23,"start":249.375,"end":258.035},{"sentences":[{"text":"Alright.","start":261.095,"end":261.595,"sentiment":"neutral","sentiment_score":0.016100222244858742},{"text":"If that","start":261.975,"end":262.455,"sentiment":"neutral","sentiment_score":-0.016062136739492416}],"sentiment":"neutral","sentiment_score":-0.005341350411375363,"channel":1,"num_words":3,"start":261.095,"end":262.455},{"sentences":[{"text":"Yeah.","start":262.31003,"end":262.81003,"sentiment":"neutral","sentiment_score":-0.038545794785022736}],"sentiment":"neutral","sentiment_score":-0.038545794785022736,"channel":0,"num_words":1,"start":262.31003,"end":262.81003},{"sentences":[{"text":"if that doesn't","start":262.455,"end":263.255,"sentiment":"neutral","sentiment_score":-0.11125627905130386}],"sentiment":"neutral","sentiment_score":-0.11125627905130386,"channel":1,"num_words":3,"start":262.455,"end":263.255},{"sentences":[{"text":"So","start":262.87003,"end":263.37003,"sentiment":"neutral","sentiment_score":-0.16900715231895447}],"sentiment":"neutral","sentiment_score":-0.16900715231895447,"channel":0,"num_words":1,"start":262.87003,"end":263.37003},{"sentences":[{"text":"work, I'm gonna call you guys back.","start":263.255,"end":265.275,"sentiment":"neutral","sentiment_score":-0.20936991274356842}],"sentiment":"neutral","sentiment_score":-0.20936991274356842,"channel":1,"num_words":7,"start":263.255,"end":265.275},{"sentences":[{"text":"yeah.","start":265.91,"end":266.31003,"sentiment":"neutral","sentiment_score":0.00423961877822876},{"text":"Sure.","start":266.31003,"end":266.71002,"sentiment":"neutral","sentiment_score":0.07649368047714233},{"text":"Just give us a callback.","start":266.71002,"end":267.91,"sentiment":"neutral","sentiment_score":0.055638553202152254},{"text":"So I'll note this step in your account.","start":267.91,"end":269.77002,"sentiment":"neutral","sentiment_score":0.10543737933039665},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":270.15002,"end":279.485,"sentiment":"neutral","sentiment_score":-0.04467587489070314}],"sentiment":"neutral","sentiment_score":-0.005664141072581212,"channel":0,"num_words":48,"start":265.91,"end":279.485},{"sentences":[{"text":"So we'll have a further check if this is a network issue or a router issue.","start":279.865,"end":287.26895,"sentiment":"neutral","sentiment_score":-0.05649472010554746}],"sentiment":"neutral","sentiment_score":-0.05649472010554746,"channel":0,"num_words":16,"start":279.865,"end":287.26895},{"sentences":[{"text":"Alright.","start":289.26,"end":289.76,"sentiment":"neutral","sentiment_score":0.08550827205181122},{"text":"Alright.","start":291.29895,"end":291.79895,"sentiment":"neutral","sentiment_score":0.06761825084686279},{"text":"See you.","start":292.01895,"end":292.75894,"sentiment":"positive","sentiment_score":0.38034312427043915}],"sentiment":"neutral","sentiment_score":0.22845319285988808,"channel":1,"num_words":4,"start":289.26,"end":292.75894},{"sentences":[{"text":"Yeah.","start":292.84894,"end":293.16895,"sentiment":"neutral","sentiment_score":0.29063576459884644},{"text":"Okay.","start":293.16895,"end":293.66895,"sentiment":"positive","sentiment_score":0.3613407611846924},{"text":"Thank you.","start":293.72894,"end":294.20895,"sentiment":"positive","sentiment_score":0.7748046219348907},{"text":"Bye","start":294.20895,"end":294.62393,"sentiment":"neutral","sentiment_score":-0.08479961007833481}],"sentiment":"positive","sentiment_score":0.4233572319149971,"channel":0,"num_words":5,"start":292.84894,"end":294.62393}]},"summary":{"result":"success","short":"A customer named Jenna Rosa calls Er incident management to report issues with her internet service. She explains that her internet is only working on one device and not others, and she wants to know what is going on with it. The representative, Maureen, checks Jenna's account and finds no issues with the service. Maureen instructs Jenna to power cycle the router and check her internet connection, and if the issue persists, she should call back."},"intents":{"segments":[{"text":"I'm calling because ever since I've connected my service with Airtel, the Internet barely works. And if it does, it only works on one device, and that's the TV. Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever. And Mhmm.","start_word":21,"end_word":68,"intents":[{"intent":"Fix internet connection","confidence_score":0.080562495}]},{"text":"Are you using your own router or the Yeah.","start_word":373,"end_word":381,"intents":[{"intent":"Fix router issue","confidence_score":0.20124078}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15210998058319092},{"text":"Good morning. This is Maureen from Ertol tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3609251081943512},{"text":"Hi. It's Jenna Rosa. Mhmm. I'm calling because ever since I've connected my service with Airtel, the Internet barely works.","start_word":16,"end_word":35,"sentiment":"neutral","sentiment_score":-0.16746269166469574},{"text":"And if it does, it only works on one device, and that's the TV. Everywhere else, if I move if I go in any room, it doesn't there's no network whatsoever. And Mhmm. even with the TV, it consistently stops. So I want to know what's going on with that because I got the the super plan.","start_word":36,"end_word":92,"sentiment":"negative","sentiment_score":-0.41960209608078},{"text":"Yes. So I wanna know, like, what's going on with that.","start_word":93,"end_word":103,"sentiment":"neutral","sentiment_score":-0.25789135694503784},{"text":"And if it can't be resolved, then I need to disconnect because I'm paying for no reason.","start_word":104,"end_word":120,"sentiment":"negative","sentiment_score":-0.4505792558193207},{"text":"Yeah. Okay. I see. May I know your full name, please, for me to check your account? Yep. Generoza Singjimba. I'll spell it for you. Mhmm. G e n e r o zed a, Mhmm. Last surname, s e n g I y u m v a. Mhmm. Okay. I see. So, actually, upon checking, it's not Supa Network. You're under Linham Network. Yeah. But the Yes. plan that I clicked is the super. Yeah. But upon checking your address, the address is under Lindholm. That's why we registered your the service under Lindholm, but same plan with Supa, which is 50 MBPS, 50 over 20. So what does that mean for me? Because, obviously, it's an embedded network apartment, so I don't get to choose, basically.","start_word":121,"end_word":247,"sentiment":"neutral","sentiment_score":-0.025530368089675903},{"text":"The the options are very limited.","start_word":248,"end_word":253,"sentiment":"negative","sentiment_score":-0.3736968338489533},{"text":"Okay? So I wanna know what that means for me. Like Yeah. So, actually, upon checking your account, there seems to There's be no issue with the service. The Internet is up and running. there's a Mhmm.","start_word":254,"end_word":290,"sentiment":"neutral","sentiment_score":-0.042518336325883865},{"text":"very big issue, actually.","start_word":291,"end_word":294,"sentiment":"negative","sentiment_score":-0.5423710346221924},{"text":"If you guys were But to send you're one having on the open, they Mhmm. will they'll realize that it doesn't work unless, like like I said, on the TV, this is small two bedroom apartment.","start_word":295,"end_word":330,"sentiment":"neutral","sentiment_score":-0.1981247216463089},{"text":"There's no reason why if I go in the room, it's not working at all. It's not even, like, oh, it works for a biggie. It actually doesn't work at all.","start_word":331,"end_word":361,"sentiment":"negative","sentiment_score":-0.38337111473083496},{"text":"Only the TV, it works like I explained to you prior. Are you using your own router or the Yeah. Yeah. you I am. provided one? I am using my IRA. May I know when is the last time you experienced having intermittent connection? It's on it it's ongoing. Last time was this morning, yesterday, the day before, every other day since it's been connected. Like, it works on the TV. When I try to connect it on my phone, it says connected, but it doesn't work at all. And not just my phone, other people as well when they come over. Like I said, it only works on the TV and sometimes laptop, but that's about Okay. I see. Is it okay if you do a full it. power cycle with the router right now? Go ahead. Is it okay if you do a full power cycle with the router right now? This often clears and clears out any lingering connectivity issues. What do you want me to do to just turn it off and on? Can you please unplug the router? Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Alright. If that Yeah. if that doesn't So work, I'm gonna call you guys back. yeah. Sure. Just give us a callback. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So we'll have a further check if this is a network issue or a router issue. Alright. Alright.","start_word":362,"end_word":642,"sentiment":"neutral","sentiment_score":-0.05021406337618828},{"text":"See you.","start_word":643,"end_word":644,"sentiment":"positive","sentiment_score":0.3676838278770447},{"text":"Yeah.","start_word":645,"end_word":645,"sentiment":"neutral","sentiment_score":0.29063576459884644},{"text":"Okay. Thank you. Bye","start_word":646,"end_word":649,"sentiment":"positive","sentiment_score":0.5433869957923889}],"average":{"sentiment":"neutral","sentiment_score":-0.10840255053125408}}}}