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Welcome to Hazel Dean's Chicken Farm. So that we can direct your call to the appropriate department, please listen to the following prompts. For customer service or order inquiries, please press 1. For accounts, press 2.\n\nQuality assurance is on 3. Maintenance department is 4. Procurement and stores is 5. The IT department is 6. Payroll is Hello IT.\n\nThis is Mitchell. Yeah. Selections is no longer with the company. Can I ask what it's about? There's a few different ones.\n\nIs there an existing relationship, or is this a sales call? We've already got other vendors we engaged for that, so not likely at the moment. Thanks. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.18312154710292816},{"text":"Welcome to Hazel Dean's Chicken Farm.","start":0.79999995,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3430850977698962},{"text":"So that we can direct your call to the appropriate department, please listen to the following prompts.","start":2.6399999,"end":7.14,"sentiment":"neutral","sentiment_score":0.17821280833552866},{"text":"For customer service or order inquiries, please press 1.","start":7.52,"end":11.219999,"sentiment":"neutral","sentiment_score":0.04274165733820862},{"text":"For accounts, press 2.","start":11.28,"end":12.945,"sentiment":"neutral","sentiment_score":0.029597281012684107}],"sentiment":"neutral","sentiment_score":0.1560625382573218,"num_words":37,"start":0.48,"end":12.945},{"sentences":[{"text":"Quality assurance is on 3.","start":13.085,"end":15.025,"sentiment":"neutral","sentiment_score":0.019182443991303443},{"text":"Maintenance department is 4.","start":15.165,"end":17.025,"sentiment":"neutral","sentiment_score":0.022871646098792553},{"text":"Procurement and stores is 5.","start":17.325,"end":19.665,"sentiment":"neutral","sentiment_score":0.022834742441773415},{"text":"The IT department is 6.","start":19.885,"end":21.744999,"sentiment":"neutral","sentiment_score":0.01743551678955555},{"text":"Payroll is Hello IT.","start":21.965,"end":32.16,"sentiment":"neutral","sentiment_score":0.024175999453291297}],"sentiment":"neutral","sentiment_score":0.02110669992702163,"num_words":23,"start":13.085,"end":32.16},{"sentences":[{"text":"This is Mitchell.","start":32.16,"end":32.98,"sentiment":"neutral","sentiment_score":0.03732514257232348},{"text":"Yeah.","start":35.6,"end":36.1,"sentiment":"neutral","sentiment_score":0.04233831167221069},{"text":"Selections is no longer with the company.","start":37.12,"end":38.48,"sentiment":"neutral","sentiment_score":-0.24518580096108572},{"text":"Can I ask what it's about?","start":38.48,"end":39.525,"sentiment":"neutral","sentiment_score":-0.10801802327235539},{"text":"There's a few different ones.","start":48.085,"end":49.445,"sentiment":"neutral","sentiment_score":-0.12861995846033097}],"sentiment":"neutral","sentiment_score":-0.1296906726942821,"num_words":22,"start":32.16,"end":49.445},{"sentences":[{"text":"Is there an existing relationship, or is this a sales call?","start":49.445,"end":52.265,"sentiment":"neutral","sentiment_score":-0.1375163820656863},{"text":"We've already got other vendors we engaged for that, so not likely at the moment.","start":56.16,"end":60.4,"sentiment":"negative","sentiment_score":-0.4181704024473826},{"text":"Thanks.","start":60.4,"end":60.9,"sentiment":"neutral","sentiment_score":0.0661444216966629},{"text":"Thanks.","start":64.32,"end":64.8,"sentiment":"neutral","sentiment_score":0.2169333249330521},{"text":"Bye.","start":64.8,"end":65.3,"sentiment":"neutral","sentiment_score":0.1041751503944397}],"sentiment":"neutral","sentiment_score":-0.255102873876177,"num_words":29,"start":49.445,"end":65.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Welcome to Hazel Dean's Chicken Farm. So that we can direct your call to the appropriate department, please listen to the following prompts. For customer service or order inquiries, please press 1. For accounts, press 2.\n\nQuality assurance is on 3. Maintenance department is 4. Procurement and stores is 5. The IT department is 6. Payroll is Hello IT.\n\nThis is Mitchell.\n\nChannel 0: Yes. Good morning. Looking for\n\nChannel 1: Yeah.\n\nChannel 0: Celeste.\n\nChannel 1: Selections is no longer with the company. Can I ask what it's about?\n\nChannel 0: Yeah. This is Mary calling from Vigilance AI. Anyone who's handling cybersecurity here?\n\nChannel 1: There's a few different ones. Is there an existing relationship, or is this a sales call?\n\nChannel 0: We're just trying to present cybersecurity.\n\nChannel 1: We've already got other vendors we engaged for that, so not likely at the moment. Thanks. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.18312154710292816},{"text":"Welcome to Hazel Dean's Chicken Farm.","start":0.79999995,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3430850977698962},{"text":"So that we can direct your call to the appropriate department, please listen to the following prompts.","start":2.6399999,"end":7.14,"sentiment":"neutral","sentiment_score":0.17821280833552866},{"text":"For customer service or order inquiries, please press 1.","start":7.52,"end":11.219999,"sentiment":"neutral","sentiment_score":0.04274165733820862},{"text":"For accounts, press 2.","start":11.28,"end":12.945,"sentiment":"neutral","sentiment_score":0.029597281012684107}],"sentiment":"neutral","sentiment_score":0.1560625382573218,"channel":1,"num_words":37,"start":0.48,"end":12.945},{"sentences":[{"text":"Quality assurance is on 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Mitchell.","start":32.16,"end":32.98,"sentiment":"neutral","sentiment_score":0.03732514257232348}],"sentiment":"neutral","sentiment_score":0.03732514257232348,"channel":1,"num_words":3,"start":32.16,"end":32.98},{"sentences":[{"text":"Yes.","start":33.62,"end":34.12,"sentiment":"neutral","sentiment_score":0.08650106191635132},{"text":"Good morning.","start":34.18,"end":35.0,"sentiment":"neutral","sentiment_score":0.237547367811203},{"text":"Looking 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The representative prompts the customer to listen to prompts for different departments and ultimately connects them to Mitchell fromichtance AI, who is trying to present cybersecurity to the customer. The customer is not familiar with the situation and does not know who is handling it."},"intents":{"segments":[{"text":"Welcome to Hazel Dean's Chicken Farm. So that we can direct your call to the appropriate department, please listen to the following prompts.","start_word":1,"end_word":23,"intents":[{"intent":"Direct call","confidence_score":0.8196719}]},{"text":"Selections is no longer with the company. Can I ask what it's about? 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Is there an existing relationship, or is this a sales call?","start_word":7,"end_word":111,"sentiment":"neutral","sentiment_score":-0.014045524410903454},{"text":"We're just trying to present cybersecurity. We've already got other vendors we engaged for that, so not likely at the moment.","start_word":112,"end_word":132,"sentiment":"negative","sentiment_score":-0.39493995904922485},{"text":"Thanks. Thanks. Bye.","start_word":133,"end_word":135,"sentiment":"neutral","sentiment_score":0.14119009673595428}],"average":{"sentiment":"neutral","sentiment_score":-0.043369894996683866}}}}