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you for calling Care Connect. A member of our team will be with you as soon as they can. Please note that we will be using Quora, our automated note taking assistant, to summarize our call and capture any follow-up actions. Please let us know if you'd prefer our team take notes manually instead. Thank you for calling Care Connect.\n\nThis is Sarah speaking. Was that the client's name? Sorry. Dean McKenzie? Okay.\n\nLet me just have a look. So Dane McKenzie. Okay. So he works for Care Connect? We don't have a Dean on our on our staff directory.\n\nI'm sorry. So Dean, d e a n? Oh, okay. Maybe it's Deanne. So d e a n n e, you said?\n\nYeah. No. We don't have a... Don't have anybody by that name on our staff directory. I'm sorry.\n\nOkay. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Care Connect.","start":0.96,"end":2.82,"sentiment":"positive","sentiment_score":0.5927589535713196},{"text":"A member of our team will be with you as soon as they can.","start":3.36,"end":6.5,"sentiment":"positive","sentiment_score":0.5377327374049595},{"text":"Please note that we will be using Quora, our automated note taking assistant, to summarize our call and capture any follow-up actions.","start":6.96,"end":16.045,"sentiment":"neutral","sentiment_score":0.10547034171494571},{"text":"Please let us know if you'd prefer our team take notes manually instead.","start":16.585,"end":20.765,"sentiment":"neutral","sentiment_score":0.014136991750162382},{"text":"Thank you for calling Care Connect.","start":40.745,"end":42.345,"sentiment":"positive","sentiment_score":0.4600968211889267}],"sentiment":"neutral","sentiment_score":0.2680249407001939,"num_words":61,"start":0.96,"end":42.345},{"sentences":[{"text":"This is Sarah speaking.","start":42.345,"end":43.565,"sentiment":"positive","sentiment_score":0.43878326565027237},{"text":"Was that the client's name?","start":50.985,"end":52.105,"sentiment":"neutral","sentiment_score":0.02595272157341242},{"text":"Sorry.","start":52.105,"end":52.425,"sentiment":"neutral","sentiment_score":-0.03910427913069725},{"text":"Dean McKenzie?","start":52.425,"end":53.165,"sentiment":"neutral","sentiment_score":-0.005422251066192985},{"text":"Okay.","start":60.739998,"end":61.14,"sentiment":"neutral","sentiment_score":0.036735691130161285}],"sentiment":"neutral","sentiment_score":0.1439756600257869,"num_words":13,"start":42.345,"end":61.14},{"sentences":[{"text":"Let me just have a look.","start":61.14,"end":62.839996,"sentiment":"neutral","sentiment_score":0.041434905802210174},{"text":"So Dane McKenzie.","start":63.78,"end":65.479996,"sentiment":"neutral","sentiment_score":0.03261336932579676},{"text":"Okay.","start":66.58,"end":67.08,"sentiment":"neutral","sentiment_score":0.025777602568268776},{"text":"So he works for Care Connect?","start":70.265,"end":71.885,"sentiment":"neutral","sentiment_score":0.007249353143076102},{"text":"We don't have a Dean on our on our staff directory.","start":80.229996,"end":85.189995,"sentiment":"neutral","sentiment_score":-0.2942383275790648}],"sentiment":"neutral","sentiment_score":-0.10447771626490134,"num_words":27,"start":61.14,"end":85.189995},{"sentences":[{"text":"I'm sorry.","start":85.189995,"end":85.93,"sentiment":"neutral","sentiment_score":-0.2233002930879593},{"text":"So Dean, d e a n?","start":87.909996,"end":90.17,"sentiment":"neutral","sentiment_score":-0.03214063743750254},{"text":"Oh, okay.","start":95.825,"end":96.385,"sentiment":"neutral","sentiment_score":-0.019846301525831223},{"text":"Maybe it's Deanne.","start":96.385,"end":97.445,"sentiment":"neutral","sentiment_score":-0.017760343849658966},{"text":"So d e a n n e, you said?","start":101.345,"end":104.244995,"sentiment":"neutral","sentiment_score":-0.03074988629668951}],"sentiment":"neutral","sentiment_score":-0.045871228275989946,"num_words":22,"start":85.189995,"end":104.244995},{"sentences":[{"text":"Yeah.","start":107.265,"end":107.505,"sentiment":"neutral","sentiment_score":-0.044177018105983734},{"text":"No.","start":107.505,"end":107.825,"sentiment":"neutral","sentiment_score":-0.13058610260486603},{"text":"We don't have a...","start":107.825,"end":108.965,"sentiment":"neutral","sentiment_score":-0.12637576274573803},{"text":"Don't have anybody by that name on our staff directory.","start":109.270004,"end":112.71,"sentiment":"neutral","sentiment_score":-0.23770461678504945},{"text":"I'm sorry.","start":112.71,"end":113.45,"sentiment":"neutral","sentiment_score":-0.16347011178731918}],"sentiment":"neutral","sentiment_score":-0.18801403128438526,"num_words":18,"start":107.265,"end":113.45},{"sentences":[{"text":"Okay.","start":117.11,"end":117.61,"sentiment":"neutral","sentiment_score":0.11219733208417892},{"text":"No worries.","start":117.67,"end":118.31,"sentiment":"neutral","sentiment_score":0.10310021415352821},{"text":"Bye.","start":118.31,"end":118.81,"sentiment":"neutral","sentiment_score":0.07848459482192993}],"sentiment":"neutral","sentiment_score":0.09922058880329132,"num_words":4,"start":117.11,"end":118.81}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Care Connect. A member of our team will be with you as soon as they can. Please note that we will be using Quora, our automated note taking assistant, to summarize our call and capture any follow-up actions. Please let us know if you'd prefer our team take notes manually instead. Thank you for calling Care Connect.\n\nThis is Sarah speaking.\n\nChannel 0: Yes, sir. Good morning. I'm looking for Dean McKenzie.\n\nChannel 1: Was that the client's name? Sorry.\n\nChannel 0: Yes.\n\nChannel 1: Dean McKenzie?\n\nChannel 0: He's from one of the operation team.\n\nChannel 1: Okay. Let me just have a look. So Dane McKenzie. Okay. So he works for Care Connect?\n\nChannel 0: Yes.\n\nChannel 1: We don't have a Dean on our on our staff directory. I'm sorry.\n\nChannel 0: Oh, I see.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: Dean, d e a n?\n\nChannel 0: B e a n n e?\n\nChannel 1: Oh, okay. Maybe it's Deanne. So d e a n n e, you said?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. No. We don't have a... Don't have anybody by that name on our staff directory. I'm sorry.\n\nChannel 0: I see. No worries. I'll make a note of it. Thank you.\n\nChannel 1: Okay. No worries. Bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Care Connect.","start":0.96,"end":2.82,"sentiment":"positive","sentiment_score":0.5927589535713196},{"text":"A member of our team will be with you as soon as they can.","start":3.36,"end":6.5,"sentiment":"positive","sentiment_score":0.5377327374049595},{"text":"Please note that we will be using Quora, our automated note taking assistant, to summarize our call and capture any follow-up actions.","start":6.96,"end":16.045,"sentiment":"neutral","sentiment_score":0.10547034171494571},{"text":"Please let us know if you'd prefer our team take notes manually instead.","start":16.585,"end":20.765,"sentiment":"neutral","sentiment_score":0.014136991750162382},{"text":"Thank you for calling Care Connect.","start":40.745,"end":42.345,"sentiment":"positive","sentiment_score":0.4600968211889267}],"sentiment":"neutral","sentiment_score":0.2680249407001939,"channel":1,"num_words":61,"start":0.96,"end":42.345},{"sentences":[{"text":"This is Sarah speaking.","start":42.345,"end":43.565,"sentiment":"positive","sentiment_score":0.43878326565027237}],"sentiment":"positive","sentiment_score":0.43878326565027237,"channel":1,"num_words":4,"start":42.345,"end":43.565},{"sentences":[{"text":"Yes, sir.","start":44.405,"end":44.964996,"sentiment":"neutral","sentiment_score":0.27231772243976593},{"text":"Good morning.","start":44.964996,"end":45.704998,"sentiment":"neutral","sentiment_score":0.3202797919511795},{"text":"I'm looking for Dean McKenzie.","start":45.844997,"end":48.104996,"sentiment":"neutral","sentiment_score":0.08305838704109192}],"sentiment":"neutral","sentiment_score":0.1778318848874834,"channel":0,"num_words":9,"start":44.405,"end":48.104996},{"sentences":[{"text":"Was that the client's 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e?","start":91.53999,"end":93.32,"sentiment":"neutral","sentiment_score":-0.03273548589398464}],"sentiment":"neutral","sentiment_score":-0.03273548589398464,"channel":0,"num_words":6,"start":91.53999,"end":93.32},{"sentences":[{"text":"Oh, okay.","start":95.825,"end":96.385,"sentiment":"neutral","sentiment_score":-0.019846301525831223},{"text":"Maybe it's Deanne.","start":96.385,"end":97.445,"sentiment":"neutral","sentiment_score":-0.017760343849658966},{"text":"So d e a n n e, you 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worries.","start":117.67,"end":118.31,"sentiment":"neutral","sentiment_score":0.10310021415352821},{"text":"Bye.","start":118.31,"end":118.81,"sentiment":"neutral","sentiment_score":0.07848459482192993}],"sentiment":"neutral","sentiment_score":0.09922058880329132,"channel":1,"num_words":4,"start":117.11,"end":118.81},{"sentences":[{"text":"Mhmm.","start":118.87,"end":119.37,"sentiment":"neutral","sentiment_score":0.05452955886721611},{"text":"Bye.","start":119.43,"end":119.93,"sentiment":"neutral","sentiment_score":0.029619723558425903}],"sentiment":"neutral","sentiment_score":0.04207464121282101,"channel":0,"num_words":2,"start":118.87,"end":119.93}]},"summary":{"result":"success","short":"The Care Connect representative informs the caller that they will use Quora to summarize calls and capture follow-up actions, and that the caller will need to let them know if they prefer their team to take notes manually. The representative then asks the caller if Dean McKenzie works for Care Connect and the caller says no, but they do have a staff member named Deanne McKenzie. The representative makes a note of the information and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Care Connect. A member of our team will be with you as soon as they can.","start_word":0,"end_word":19,"sentiment":"positive","sentiment_score":0.5567981004714966},{"text":"Please note that we will be using Quora, our automated note taking assistant, to summarize our call and capture any follow-up actions. Please let us know if you'd prefer our team take notes manually instead.","start_word":20,"end_word":54,"sentiment":"neutral","sentiment_score":0.07514157891273499},{"text":"Thank you for calling Care Connect. This is Sarah speaking.","start_word":55,"end_word":64,"sentiment":"positive","sentiment_score":0.44835036993026733},{"text":"Yes, sir. Good morning. I'm looking for Dean McKenzie. Was that the client's name? Sorry. Yes. Dean McKenzie? He's from one of the operation team. Okay. Let me just have a look. So Dane McKenzie. Okay. So he works for Care Connect? Yes. We don't have a Dean on our on our staff directory. I'm sorry. Oh, I see. So Okay. Dean, d e a n? B e a n n e? Oh, okay. Maybe it's Deanne. So d e a n n e, you said? Yes. Yeah. No. We don't have a... Don't have anybody by that name on our staff directory. I'm sorry. I see. No worries. I'll make a note of it. Thank you. Okay. No worries. Bye. Mhmm. Bye.","start_word":65,"end_word":187,"sentiment":"neutral","sentiment_score":-0.02664312906563282}],"average":{"sentiment":"neutral","sentiment_score":0.05100812242182601}}}}