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calling about cybersecurity. Oh, hi, George. This is Andrew from Vigilance AI. George, I hope you're doing well. Oh, I'm doing fine, George.\n\nAnd I just wanna keep this one short. George, we are an cybersecurity company. BlueDance AI is our all around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing staff. George, would you be open to a quick demo with our CTO to see if we can help your team?\n\nOh, Oh, I see, George. Well, you came up as the c actually, the CTO of Way Management for Health, which is why we contacted you. But, yeah, we we can send you our email. That way, you can check us out more thoroughly and, you know, maybe you can find out which application is best for our cybersecurity, you know, if it's okay with you. What is the yeah.\n\nWhat what is the best email where I can send our information to, George? Oh, gotcha. That's george@softlogicsolutions.com.au. Alright. Yeah.\n\nLet me send our information, George. Just wanna thank you for your time today, and hope you have a great day. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Andrew calling about cybersecurity.","start":6.56,"end":8.66,"sentiment":"neutral","sentiment_score":0.01189947931561619},{"text":"Oh, hi, George.","start":27.789999,"end":28.769999,"sentiment":"neutral","sentiment_score":0.1386598994334539},{"text":"This is Andrew from Vigilance AI.","start":28.99,"end":31.39,"sentiment":"neutral","sentiment_score":0.15841901550690332},{"text":"George, I hope you're doing well.","start":31.39,"end":33.09,"sentiment":"positive","sentiment_score":0.44116389751434326},{"text":"Oh, I'm doing fine, George.","start":37.629997,"end":39.01,"sentiment":"neutral","sentiment_score":0.3184469729661942}],"sentiment":"neutral","sentiment_score":0.2355545816050532,"num_words":24,"start":6.56,"end":39.01},{"sentences":[{"text":"And I just wanna keep this one short.","start":39.725002,"end":42.385002,"sentiment":"neutral","sentiment_score":0.08688215259462595},{"text":"George, we are an cybersecurity company.","start":42.525,"end":45.665,"sentiment":"neutral","sentiment_score":0.035309902081886925},{"text":"BlueDance AI is our all around the clock AI security analyst.","start":45.885002,"end":50.465,"sentiment":"neutral","sentiment_score":0.06347857381809842},{"text":"Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing staff.","start":51.165,"end":59.07,"sentiment":"neutral","sentiment_score":0.04779646703973413},{"text":"George, would you be open to a quick demo with our CTO to see if we can help your team?","start":59.850002,"end":64.67,"sentiment":"neutral","sentiment_score":0.07867124360054731}],"sentiment":"neutral","sentiment_score":0.063608233200816,"num_words":65,"start":39.725002,"end":64.67},{"sentences":[{"text":"Oh, Oh, I see, George.","start":73.905,"end":96.545006,"sentiment":"neutral","sentiment_score":-0.06520168483257294},{"text":"Well, you came up as the c actually, the CTO of Way Management for Health, which is why we contacted you.","start":97.325005,"end":106.925,"sentiment":"neutral","sentiment_score":-0.03685619682073593},{"text":"But, yeah, we we can send you our email.","start":106.925,"end":110.19,"sentiment":"neutral","sentiment_score":0.04338522503773371},{"text":"That way, you can check us out more thoroughly and, you know, maybe you can find out which application is best for our cybersecurity, you know, if it's okay with you.","start":110.19,"end":121.09,"sentiment":"neutral","sentiment_score":0.048340136125203104},{"text":"What is the yeah.","start":122.865005,"end":124.625,"sentiment":"neutral","sentiment_score":0.031170804984867573}],"sentiment":"neutral","sentiment_score":0.013052941539457866,"num_words":70,"start":73.905,"end":124.625},{"sentences":[{"text":"What what is the best email where I can send our information to, George?","start":124.625,"end":129.125,"sentiment":"neutral","sentiment_score":0.014998656564525195},{"text":"Oh, gotcha.","start":138.42,"end":139.06,"sentiment":"neutral","sentiment_score":0.0212746849283576},{"text":"That's george@softlogicsolutions.com.au.","start":139.06,"end":143.15999,"sentiment":"neutral","sentiment_score":0.022496424615383148},{"text":"Alright.","start":144.92694,"end":145.32693,"sentiment":"neutral","sentiment_score":0.10047956556081772},{"text":"Yeah.","start":145.32693,"end":145.82693,"sentiment":"neutral","sentiment_score":0.11257747560739516}],"sentiment":"neutral","sentiment_score":0.025529022607952357,"num_words":20,"start":124.625,"end":145.82693},{"sentences":[{"text":"Let me send our information, George.","start":145.88693,"end":147.90694,"sentiment":"neutral","sentiment_score":0.1484965110818545},{"text":"Just wanna thank you for your time today, and hope you have a great day.","start":148.04694,"end":152.28694,"sentiment":"positive","sentiment_score":0.3914508640766144},{"text":"Take care.","start":152.28694,"end":153.02693,"sentiment":"neutral","sentiment_score":0.2528914138674736},{"text":"Bye bye.","start":155.32693,"end":155.98694,"sentiment":"neutral","sentiment_score":0.08591785281896591}],"sentiment":"neutral","sentiment_score":0.2976144224405289,"num_words":25,"start":145.88693,"end":155.98694}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. George here. Good thing. Yes. I am. Thank you. Yep. And you? Okay. Okay. It sounds like a problem I personally don't have. If you if you wanna shoot me an email with some information, I'll take a look and see if I can think of who who has that problem. I don't have that particular issue of, you know, real time incidents management incident management. Yeah. Sure. Sure. Sure. Yep. Okay. Yep. Sounds good. George@softlogicsolutions.com.au. Yep. Okay. Okay. You too. Take care. 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If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. George here.\n\nGood thing. Yes. I am. Thank you. Yep.\n\nAnd you? Okay. Okay. It sounds like a problem I personally don't have. If you if you wanna shoot me an email with some information, I'll take a look and see if I can think of who who has that problem.\n\nI don't have that particular issue of, you know, real time incidents management incident management. Yeah. Sure. Sure. Sure.\n\nYep. Okay. Yep. Sounds good. George@softlogicsolutions.com.au.\n\nYep. Okay. Okay. You too. Take care.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"neutral","sentiment_score":0.029498185962438583},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.017738510912749916},{"text":"Thanks, Andrew.","start":16.815,"end":17.795,"sentiment":"neutral","sentiment_score":0.28754517436027527},{"text":"Please stay on the line.","start":18.175,"end":19.715,"sentiment":"neutral","sentiment_score":0.14811513423919678},{"text":"George here.","start":25.92,"end":26.66,"sentiment":"neutral","sentiment_score":0.06678521074354649}],"sentiment":"neutral","sentiment_score":0.0677904154603871,"num_words":26,"start":0.16,"end":26.66},{"sentences":[{"text":"Good thing.","start":33.68,"end":34.42,"sentiment":"positive","sentiment_score":0.5521364212036133},{"text":"Yes.","start":34.48,"end":34.72,"sentiment":"neutral","sentiment_score":0.28755876421928406},{"text":"I am.","start":34.72,"end":35.04,"sentiment":"positive","sentiment_score":0.34905359148979187},{"text":"Thank you.","start":35.04,"end":35.52,"sentiment":"positive","sentiment_score":0.4750538319349289},{"text":"Yep.","start":35.52,"end":36.02,"sentiment":"neutral","sentiment_score":0.17337876558303833}],"sentiment":"positive","sentiment_score":0.4016781523823738,"num_words":8,"start":33.68,"end":36.02},{"sentences":[{"text":"And you?","start":36.08,"end":36.82,"sentiment":"neutral","sentiment_score":0.11811139807105064},{"text":"Okay.","start":46.195,"end":46.695,"sentiment":"neutral","sentiment_score":0.05493948981165886},{"text":"Okay.","start":51.075,"end":51.575,"sentiment":"neutral","sentiment_score":0.05927516147494316},{"text":"It sounds like a problem I personally don't have.","start":67.08501,"end":69.90501,"sentiment":"negative","sentiment_score":-0.3977855311499702},{"text":"If you if you wanna shoot me an email with some information, I'll take a look and see if I can think of who who has that problem.","start":73.725006,"end":84.6,"sentiment":"neutral","sentiment_score":-0.1323813907802105}],"sentiment":"neutral","sentiment_score":-0.16917832377480296,"num_words":41,"start":36.08,"end":84.6},{"sentences":[{"text":"I don't have that particular issue of, you know, real time incidents management incident management.","start":84.6,"end":91.579994,"sentiment":"neutral","sentiment_score":-0.197909880677859},{"text":"Yeah.","start":94.03999,"end":94.53999,"sentiment":"neutral","sentiment_score":-0.05527662485837936},{"text":"Sure.","start":107.115005,"end":107.615005,"sentiment":"neutral","sentiment_score":0.019227512180805206},{"text":"Sure.","start":119.13,"end":119.21,"sentiment":"neutral","sentiment_score":0.044560447335243225},{"text":"Sure.","start":119.21,"end":119.71,"sentiment":"neutral","sentiment_score":0.0336822047829628}],"sentiment":"neutral","sentiment_score":-0.15402393003827647,"num_words":19,"start":84.6,"end":119.71},{"sentences":[{"text":"Yep.","start":120.345,"end":120.845,"sentiment":"neutral","sentiment_score":0.042086660861968994},{"text":"Okay.","start":121.305,"end":121.805,"sentiment":"neutral","sentiment_score":0.0670349970459938},{"text":"Yep.","start":121.945,"end":122.345,"sentiment":"neutral","sentiment_score":0.08763863146305084},{"text":"Sounds good.","start":122.345,"end":123.165,"sentiment":"neutral","sentiment_score":0.17778588086366653},{"text":"George@softlogicsolutions.com.au.","start":130.745,"end":137.14,"sentiment":"neutral","sentiment_score":0.005944817792624235}],"sentiment":"neutral","sentiment_score":0.09304614481516182,"num_words":6,"start":120.345,"end":137.14},{"sentences":[{"text":"Yep.","start":143.51999,"end":144.01999,"sentiment":"neutral","sentiment_score":0.055819056928157806},{"text":"Okay.","start":150.675,"end":151.175,"sentiment":"neutral","sentiment_score":0.31572890281677246},{"text":"Okay.","start":152.835,"end":153.235,"sentiment":"neutral","sentiment_score":0.1532614529132843},{"text":"You too.","start":153.235,"end":153.71501,"sentiment":"neutral","sentiment_score":0.1609051749110222},{"text":"Take care.","start":153.71501,"end":154.35501,"sentiment":"neutral","sentiment_score":0.15086336433887482}],"sentiment":"neutral","sentiment_score":0.16404949873685837,"num_words":7,"start":143.51999,"end":154.35501},{"sentences":[{"text":"Bye.","start":154.35501,"end":154.85501,"sentiment":"neutral","sentiment_score":0.13154006004333496}],"sentiment":"neutral","sentiment_score":0.13154006004333496,"num_words":1,"start":154.35501,"end":154.85501}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. George here.\n\nChannel 0: Oh, hi, George. This is Andrew from Vigilance AI. George, I hope you're doing well.\n\nChannel 1: Good thing. Yes. I am. Thank you. Yep.\n\nAnd you?\n\nChannel 0: Oh, I'm doing fine, George. And I just wanna keep this one short. George, we are an cybersecurity company. BlueDance\n\nChannel 1: Okay.\n\nChannel 0: AI is our all around the clock AI security analyst.\n\nChannel 1: Okay.\n\nChannel 0: Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing staff. George, would you be open to a quick demo with our CTO to see if we can help your team?\n\nChannel 1: It sounds like a problem I personally don't have. If\n\nChannel 0: Oh,\n\nChannel 1: you if you wanna shoot me an email with some information, I'll take a look and see if I can think of who who has that problem. I don't have that particular issue of, you know, real time incidents management incident management. Yeah.\n\nChannel 0: Oh, I see, George. Well, you came up as the c actually, the CTO of Way Management for Health, which is why we contacted you. But,\n\nChannel 1: Sure.\n\nChannel 0: yeah, we we can send you our email. That way, you can check us out more thoroughly and, you know, maybe you can find out which application is best for our cybersecurity,\n\nChannel 1: Sure.\n\nChannel 0: you\n\nChannel 1: Sure.\n\nChannel 0: know, if it's okay\n\nChannel 1: Yep.\n\nChannel 0: with you.\n\nChannel 1: Okay. Yep. Sounds good.\n\nChannel 0: What is the yeah. What what is the best email where I can send our information to, George?\n\nChannel 1: George@softlogicsolutions.com.au.\n\nChannel 0: Oh, gotcha. That's george@softlogicsolutions.com.au.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Yeah. Let me send our information, George. Just wanna thank you for your time today,\n\nChannel 1: Okay.\n\nChannel 0: and hope you have a great day. Take care.\n\nChannel 1: Okay. You too. Take care. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"neutral","sentiment_score":0.029498185962438583},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.017738510912749916}],"sentiment":"neutral","sentiment_score":0.018430256503908074,"channel":1,"num_words":17,"start":0.16,"end":4.58},{"sentences":[{"text":"Andrew calling about cybersecurity.","start":6.56,"end":8.66,"sentiment":"neutral","sentiment_score":0.01189947931561619}],"sentiment":"neutral","sentiment_score":0.01189947931561619,"channel":0,"num_words":4,"start":6.56,"end":8.66},{"sentences":[{"text":"Thanks, Andrew.","start":16.815,"end":17.795,"sentiment":"neutral","sentiment_score":0.28754517436027527},{"text":"Please stay on the line.","start":18.175,"end":19.715,"sentiment":"neutral","sentiment_score":0.14811513423919678},{"text":"George 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gotcha.","start":138.42,"end":139.06,"sentiment":"neutral","sentiment_score":0.0212746849283576},{"text":"That's george@softlogicsolutions.com.au.","start":139.06,"end":143.15999,"sentiment":"neutral","sentiment_score":0.022496424615383148}],"sentiment":"neutral","sentiment_score":0.021885554771870375,"channel":0,"num_words":4,"start":138.42,"end":143.15999},{"sentences":[{"text":"Yep.","start":143.51999,"end":144.01999,"sentiment":"neutral","sentiment_score":0.055819056928157806}],"sentiment":"neutral","sentiment_score":0.055819056928157806,"channel":1,"num_words":1,"start":143.51999,"end":144.01999},{"sentences":[{"text":"Alright.","start":144.92694,"end":145.32693,"sentiment":"neutral","sentiment_score":0.10047956556081772},{"text":"Yeah.","start":145.32693,"end":145.82693,"sentiment":"neutral","sentiment_score":0.11257747560739516},{"text":"Let me send our information, George.","start":145.88693,"end":147.90694,"sentiment":"neutral","sentiment_score":0.1484965110818545},{"text":"Just wanna thank you for your time today,","start":148.04694,"end":150.14694,"sentiment":"positive","sentiment_score":0.367104422301054}],"sentiment":"neutral","sentiment_score":0.25255446787923574,"channel":0,"num_words":16,"start":144.92694,"end":150.14694},{"sentences":[{"text":"Okay.","start":150.675,"end":151.175,"sentiment":"neutral","sentiment_score":0.31572890281677246}],"sentiment":"neutral","sentiment_score":0.31572890281677246,"channel":1,"num_words":1,"start":150.675,"end":151.175},{"sentences":[{"text":"and hope you have a great day.","start":150.84694,"end":152.28694,"sentiment":"positive","sentiment_score":0.4192753689629691},{"text":"Take 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bye.","start":155.32693,"end":155.98694,"sentiment":"neutral","sentiment_score":0.08591785281896591}],"sentiment":"neutral","sentiment_score":0.08591785281896591,"channel":0,"num_words":2,"start":155.32693,"end":155.98694}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a customer named George to offer a cybersecurity demo. The agent explains that their AI security analysts investigate alert logs and can be contacted in under five minutes. The agent offers to send an email with more information and suggests a quick demo with their CTO."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity.","start_word":1,"end_word":20,"intents":[{"intent":"Record call","confidence_score":0.07812588}]},{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity. Thanks, Andrew. Please stay on the line. George here. Oh, hi, George. This is Andrew from Vigilance AI. George, I hope you're doing well. Good thing.","start_word":1,"end_word":46,"intents":[{"intent":"Provide support","confidence_score":0.000019516065}]},{"text":"George, would you be open to a quick demo with our CTO to see if we can help your team?","start_word":107,"end_word":126,"intents":[{"intent":"Help team with cybersecurity","confidence_score":0.0002525977}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity. Thanks, Andrew. Please stay on the line. George here. Oh, hi, George. This is Andrew from Vigilance AI.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.09006216377019882},{"text":"George, I hope you're doing well. Good thing.","start_word":39,"end_word":46,"sentiment":"positive","sentiment_score":0.45382124185562134},{"text":"Yes.","start_word":47,"end_word":47,"sentiment":"neutral","sentiment_score":0.28755876421928406},{"text":"I am. Thank you.","start_word":48,"end_word":51,"sentiment":"positive","sentiment_score":0.40591323375701904},{"text":"Yep. And you? Oh, I'm doing fine, George. And I just wanna keep this one short. George, we are an cybersecurity company. BlueDance Okay. AI is our all around the clock AI security analyst. Okay. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing staff. George, would you be open to a quick demo with our CTO to see if we can help your team?","start_word":52,"end_word":126,"sentiment":"neutral","sentiment_score":0.09138311445713045},{"text":"It sounds like a problem I personally don't have.","start_word":127,"end_word":135,"sentiment":"negative","sentiment_score":-0.4006240665912628},{"text":"If Oh, you if you wanna shoot me an email with some information, I'll take a look and see if I can think of who who has that problem. I don't have that particular issue of, you know, real time incidents management incident management. Yeah. Oh, I see, George. Well, you came up as the c actually, the CTO of Way Management for Health, which is why we contacted you. But, Sure. yeah, we we can send you our email. That way, you can check us out more thoroughly and, you know, maybe you can find out which application is best for our cybersecurity, Sure. you Sure. know, if it's okay Yep. with you. Okay. Yep. Sounds good. What is the yeah. What what is the best email where I can send our information to, George? George@softlogicsolutions.com.au. Oh, gotcha. That's george@softlogicsolutions.com.au. Yep. Alright. Yeah. Let me send our information, George.","start_word":136,"end_word":285,"sentiment":"neutral","sentiment_score":-0.016600441187620163},{"text":"Just wanna thank you for your time today, Okay. and hope you have a great day.","start_word":286,"end_word":301,"sentiment":"positive","sentiment_score":0.3811065256595611},{"text":"Take care. Okay. You too. Take care. Bye. Bye bye.","start_word":302,"end_word":311,"sentiment":"neutral","sentiment_score":0.15108610689640045}],"average":{"sentiment":"neutral","sentiment_score":0.05375793325205858}}}}