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She reminds the customer that they had previously discussed the same topic in September of the previous year and that the customer's CTO, Mr. Baljit Singh, wasn't interested in a meeting at the time. The customer thanks her for the call and ends the conversation."},"intents":{"segments":[{"text":"Lara, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was the September of last year. And Mhmm. during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":26,"end_word":83,"intents":[{"intent":"Introduce company and services","confidence_score":0.06324563}]}]},"sentiments":{"segments":[{"text":"Hello. Lara speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06730638444423676},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3709067106246948},{"text":"Alara, it's, Ronald from Cloud Solution IT. How are you Hi. doing today?","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.26512664556503296},{"text":"Good. Thank you. Alright. Okay. That's wonderful.","start_word":19,"end_word":25,"sentiment":"positive","sentiment_score":0.5245241522789001},{"text":"Lara, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was the September of last year. And Mhmm. during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Alara, it's cloud solution IT. Yeah. Yeah. Yeah. No. No. Sorry. I I remember our conversation that I I had a discussion with, sorry, our CTO, and, at this time, he just wasn't interested in meeting at the moment. Mhmm. Mhmm. Alright. Okay. Yeah. That's Got okay, it. but thank you for the call. No. No worries. Thank you. Okay. Have a You good have day.","start_word":26,"end_word":154,"sentiment":"neutral","sentiment_score":-0.05024244636297226},{"text":"a good Thank one.","start_word":155,"end_word":158,"sentiment":"positive","sentiment_score":0.4287901818752289},{"text":"you. Bye bye. Alright. Bye bye.","start_word":159,"end_word":164,"sentiment":"neutral","sentiment_score":0.13976530730724335}],"average":{"sentiment":"neutral","sentiment_score":0.03957305582918862}}}}