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May I hear from speaking?\n\nChannel 0: Hi, ma'am. Good morning. Meg. Right? This\n\nChannel 1: Yes.\n\nChannel 0: is Abby. Yeah. This is Abby. I'm calling on behalf of Danielle from TechnoWand based in Springfield, Brisbane. So the reason why I'm calling, ma'am, is we've been talking to firms in Australia, and we wanted to know if you're dealing with the same challenges about IT, IT support, or recurring IT issues.\n\nChannel 1: Actually, no. I think we got all that well sorted. We've we've got internal resources.\n\nChannel 0: So far so good.\n\nChannel 1: Yep.\n\nChannel 0: No issues. Alright. No problem. Thank you. Take care.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.010491667315363884},{"text":"May I hear from speaking?","start":0.96,"end":2.1,"sentiment":"neutral","sentiment_score":0.010563196428120137}],"sentiment":"neutral","sentiment_score":0.010551274909327427,"channel":1,"num_words":6,"start":0.56,"end":2.1},{"sentences":[{"text":"Hi, ma'am.","start":3.1999998,"end":3.84,"sentiment":"neutral","sentiment_score":0.13862943649291992},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.3683151304721832},{"text":"Meg.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.1555996835231781},{"text":"Right?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.09534016251564026},{"text":"This","start":5.68,"end":6.0,"sentiment":"neutral","sentiment_score":0.05351276323199272}],"sentiment":"neutral","sentiment_score":0.1883345347430025,"channel":0,"num_words":7,"start":3.1999998,"end":6.0},{"sentences":[{"text":"Yes.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.06543609499931335}],"sentiment":"neutral","sentiment_score":0.06543609499931335,"channel":1,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"is Abby.","start":6.0,"end":6.66,"sentiment":"neutral","sentiment_score":0.04023092985153198},{"text":"Yeah.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.05000019073486328},{"text":"This is Abby.","start":7.2799997,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.041342731565237045},{"text":"I'm calling on behalf of Danielle from TechnoWand based in Springfield, Brisbane.","start":7.9199996,"end":13.7,"sentiment":"neutral","sentiment_score":0.04464214760810137},{"text":"So the reason why I'm calling, ma'am, is we've been talking to firms in Australia, and we wanted to know if you're dealing with the same challenges about IT, IT support, or recurring IT issues.","start":14.465,"end":27.765,"sentiment":"neutral","sentiment_score":0.0005233155763042825}],"sentiment":"neutral","sentiment_score":0.015254944558518956,"channel":0,"num_words":53,"start":6.0,"end":27.765},{"sentences":[{"text":"Actually, no.","start":30.23,"end":30.95,"sentiment":"neutral","sentiment_score":-0.02528367191553116},{"text":"I think we got all that well sorted.","start":30.95,"end":32.63,"sentiment":"neutral","sentiment_score":0.07167027052491903},{"text":"We've we've got internal resources.","start":32.63,"end":34.89,"sentiment":"neutral","sentiment_score":0.12606697529554367}],"sentiment":"neutral","sentiment_score":0.07687531312306722,"channel":1,"num_words":15,"start":30.23,"end":34.89},{"sentences":[{"text":"So far so good.","start":35.68,"end":36.98,"sentiment":"positive","sentiment_score":0.4353386089205742}],"sentiment":"positive","sentiment_score":0.4353386089205742,"channel":0,"num_words":4,"start":35.68,"end":36.98},{"sentences":[{"text":"Yep.","start":37.19,"end":37.69,"sentiment":"neutral","sentiment_score":0.1854211390018463}],"sentiment":"neutral","sentiment_score":0.1854211390018463,"channel":1,"num_words":1,"start":37.19,"end":37.69},{"sentences":[{"text":"No issues.","start":37.28,"end":38.1,"sentiment":"neutral","sentiment_score":0.16619333624839783},{"text":"Alright.","start":38.16,"end":38.48,"sentiment":"neutral","sentiment_score":0.2169424146413803},{"text":"No problem.","start":38.48,"end":39.199997,"sentiment":"positive","sentiment_score":0.35715602338314056},{"text":"Thank you.","start":39.199997,"end":39.76,"sentiment":"positive","sentiment_score":0.6086611449718475},{"text":"Take care.","start":39.76,"end":40.5,"sentiment":"positive","sentiment_score":0.51496921479702}],"sentiment":"positive","sentiment_score":0.39010020593802136,"channel":0,"num_words":9,"start":37.28,"end":40.5},{"sentences":[{"text":"Thank you.","start":40.71,"end":41.43,"sentiment":"positive","sentiment_score":0.5415520370006561},{"text":"Bye.","start":41.43,"end":41.93,"sentiment":"neutral","sentiment_score":0.2649085521697998}],"sentiment":"positive","sentiment_score":0.44933754205703735,"channel":1,"num_words":3,"start":40.71,"end":41.93},{"sentences":[{"text":"Bye.","start":42.32,"end":42.82,"sentiment":"neutral","sentiment_score":0.10767100751399994}],"sentiment":"neutral","sentiment_score":0.10767100751399994,"channel":0,"num_words":1,"start":42.32,"end":42.82}]},"summary":{"result":"success","short":"An agent from TechnoWand called a customer named Meg to ask if she is dealing with IT, IT support, or recurring IT issues. The customer says they have already resolved all issues and the agent thanks her and ends the call."},"intents":{"segments":[{"text":"So the reason why I'm calling, ma'am, is we've been talking to firms in Australia, and we wanted to know if you're dealing with the same challenges about IT, IT support, or recurring IT issues.","start_word":32,"end_word":66,"intents":[{"intent":"Request clarification on it support and recurring it issues","confidence_score":0.0003234715}]}]},"sentiments":{"segments":[{"text":"Hello. May I hear from speaking? Hi, ma'am.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.06621302664279938},{"text":"Good morning.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.3565053939819336},{"text":"Meg. Right? This is Yes. Abby. Yeah. This is Abby. I'm calling on behalf of Danielle from TechnoWand based in Springfield, Brisbane. So the reason why I'm calling, ma'am, is we've been talking to firms in Australia, and we wanted to know if you're dealing with the same challenges about IT, IT support, or recurring IT issues. Actually, no. I think we got all that well sorted. We've we've got internal resources.","start_word":10,"end_word":81,"sentiment":"neutral","sentiment_score":0.03690440580248833},{"text":"So far so good.","start_word":82,"end_word":85,"sentiment":"positive","sentiment_score":0.42919260263442993},{"text":"Yep. No issues. Alright.","start_word":86,"end_word":89,"sentiment":"neutral","sentiment_score":0.1852328330278397},{"text":"No problem. Thank you. Take care. Thank you.","start_word":90,"end_word":97,"sentiment":"positive","sentiment_score":0.5028088092803955},{"text":"Bye. Bye.","start_word":98,"end_word":99,"sentiment":"neutral","sentiment_score":0.20434705913066864}],"average":{"sentiment":"neutral","sentiment_score":0.10599047420946368}}}}