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So we're still investigating what is the issue if it's with the router's configuration or the network, which is the NTT box. So I'm going to hang on. Let me just check. Is it okay if I put you on hold? That one. Okay. Hello? Yes. Thank you for waiting. So what I'm going to do next is I'm going to ask you to log in to the router's interface, the one that you're doing. Yeah. Can you please check the PPPoE username and password? Yeah. If it match what's on our system. Usually, it is under one's Internet or one settings. Yeah. Okay. Can we change that one into p p p o e, please? Yeah. Then it will ask you a username and password. Is that correct? Yeah. I'm going to send you the username and password. Hang on. Yeah. For you to type in the correct username and password. I think this is the reason why it's preventing the router to connect. Can you dictate the username and password, please, if that is correct? Sorry? But can you change it? Yeah. Okay. Let's just change it instead first to make sure. Let me just double check here. Okay. There you go. I send you I replied the username and password. Just do plea just do make sure that it is correct. Mhmm. Okay. Then once entered, just click save then. Let's just wait for it. Should be connected after that. Have you entered it? Mhmm. Okay. If there's an error message, just screenshot it and send it to me, please, if ever. Mhmm. Yeah. I can see it also here in my end user. It's online. Great. So, yeah, if you run into any issues, just give us a callback so we can assist you again if ever. You're welcome. Bye. 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Good morning. This is Maureen from Stone. Yeah. Is this the daughter of Atif?\n\nYeah. Okay. Atif. Yes. Hello.\n\nSo mhmm. So hang on. Let me just check the picture that you sent me. So we're still investigating what is the issue if it's with the router's configuration or the network, which is the NTT box. So I'm going to hang on.\n\nLet me just check. Is it okay if I put you on hold? That one. Okay. Hello?\n\nYes. Thank you for waiting. So what I'm going to do next is I'm going to ask you to log in to the router's interface, the one that you're doing. Yeah. Can you please check the PPPoE username and password?\n\nYeah. If it match what's on our system. Usually, it is under one's Internet or one settings. Yeah. Okay.\n\nCan we change that one into p p p o e, please? Yeah. Then it will ask you a username and password. Is that correct? Yeah.\n\nI'm going to send you the username and password. Hang on. Yeah. For you to type in the correct username and password. I think this is the reason why it's preventing the router to connect.\n\nCan you dictate the username and password, please, if that is correct? Sorry? But can you change it? Yeah. Okay.\n\nLet's just change it instead first to make sure. Let me just double check here. Okay. There you go. I send you I replied the username and password.\n\nJust do plea just do make sure that it is correct. Mhmm. Okay. Then once entered, just click save then. Let's just wait for it.\n\nShould be connected after that. Have you entered it? Mhmm. Okay. If there's an error message, just screenshot it and send it to me, please, if ever.\n\nMhmm. Yeah. I can see it also here in my end user. It's online. Great.\n\nSo, yeah, if you run into any issues, just give us a callback so we can assist you again if ever. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.13615840673446655},{"text":"Good morning.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.3829004466533661},{"text":"This is Maureen from Stone.","start":1.92,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.13685802817344667},{"text":"Yeah.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.05819786712527275},{"text":"Is this the daughter of 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Hi. This is Ifrah. We just spoke, like, few minutes ago. Yes. That's right. What is the update? Hello? Yes. I'm looking for an update. Yes. Sure. Sure. Yes. Yes. Yes. Sure. Okay. Yes. Yes. I just logged in. Yes. Just give me one second. On which tab in which tab is it? Internet. Okay. Internet, my WAN connection type is DHCP, not t t t o e. Yes. I just did. And what do you want to know? Yes. Yes. Okay. Yes. I think so too. My username and password is already populated and saved. Should I apply and try? I can't see the password. It's AllDot I can't see the password because it is hidden, and I can't see an icon where I can see the password. Yes. I can change it. Yes. Mhmm. Okay. Okay. I found it. Try now. Yes. I have entered it. I'm waiting for it to process it. Yes. I have a feeling this will fix the issue because in the past also, this has fixed the issue. Yes. My Internet works now. Good. Perfect. Thank you so much. Cheers. Bye bye. 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know?","start":151.345,"end":153.28499,"sentiment":"neutral","sentiment_score":0.002175954303571156}],"sentiment":"neutral","sentiment_score":0.004723454937338829,"num_words":25,"start":138.48,"end":153.28499},{"sentences":[{"text":"Yes.","start":155.265,"end":155.765,"sentiment":"neutral","sentiment_score":0.07618042826652527},{"text":"Yes.","start":156.065,"end":156.565,"sentiment":"neutral","sentiment_score":0.08827698975801468},{"text":"Okay.","start":173.425,"end":173.925,"sentiment":"neutral","sentiment_score":-0.02233654446899891},{"text":"Yes.","start":190.56,"end":190.96,"sentiment":"neutral","sentiment_score":0.04395691677927971},{"text":"I think so too.","start":190.96,"end":192.1,"sentiment":"neutral","sentiment_score":0.039442677050828934}],"sentiment":"neutral","sentiment_score":0.04298106231726706,"num_words":8,"start":155.265,"end":192.1},{"sentences":[{"text":"My username and password is already populated and 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Good morning. This is Maureen\n\nChannel 1: Hello?\n\nChannel 0: from\n\nChannel 1: Hi.\n\nChannel 0: Stone.\n\nChannel 1: This is Ifrah. We just spoke, like, few minutes ago.\n\nChannel 0: Yeah. Is this the daughter of Atif?\n\nChannel 1: Yes. That's right.\n\nChannel 0: Yeah.\n\nChannel 1: What\n\nChannel 0: Okay.\n\nChannel 1: is the\n\nChannel 0: Atif.\n\nChannel 1: update?\n\nChannel 0: Yes. Hello.\n\nChannel 1: Hello? Yes. I'm\n\nChannel 0: So\n\nChannel 1: looking for an update. Yes.\n\nChannel 0: mhmm. So hang on. Let me just check the picture\n\nChannel 1: Sure.\n\nChannel 0: that\n\nChannel 1: Sure.\n\nChannel 0: you sent me.\n\nChannel 1: Yes.\n\nChannel 0: So we're still investigating what is the issue if it's with the router's configuration or the network, which is the NTT box. So I'm going to hang on. Let me just check. Is it okay if I put you on hold?\n\nChannel 1: Yes. Yes. Sure.\n\nChannel 0: That one. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Hello? Yes. Thank you for waiting. So what I'm going to do next is I'm going to ask you to log in to the router's interface,\n\nChannel 1: Yes. Yes. I\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: one\n\nChannel 1: logged\n\nChannel 0: that\n\nChannel 1: in.\n\nChannel 0: you're doing. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Can you please check the PPPoE username and password?\n\nChannel 1: Just give me one second.\n\nChannel 0: Yeah. If it match\n\nChannel 1: On which\n\nChannel 0: what's on\n\nChannel 1: tab\n\nChannel 0: our system.\n\nChannel 1: in which tab is it?\n\nChannel 0: Usually, it is under one's Internet or\n\nChannel 1: Internet.\n\nChannel 0: one settings. Yeah.\n\nChannel 1: Okay. Internet, my WAN connection type is DHCP, not t t t o e.\n\nChannel 0: Okay. Can we change that one into p p p o e, please?\n\nChannel 1: Yes. I just did. And\n\nChannel 0: Yeah. Then\n\nChannel 1: what do\n\nChannel 0: it\n\nChannel 1: you\n\nChannel 0: will\n\nChannel 1: want\n\nChannel 0: ask\n\nChannel 1: to know?\n\nChannel 0: you a username and password. Is that correct?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I'm going to send you the username and password. Hang on. Yeah. For you to type in the correct username and password.\n\nChannel 1: Okay.\n\nChannel 0: I think this is the reason why it's preventing the router to connect.\n\nChannel 1: Yes. I think so too. My username and password is already populated and saved. Should I apply and try?\n\nChannel 0: Can you dictate the username and password, please, if\n\nChannel 1: I can't\n\nChannel 0: that\n\nChannel 1: see\n\nChannel 0: is\n\nChannel 1: the password.\n\nChannel 0: correct?\n\nChannel 1: It's AllDot\n\nChannel 0: Sorry?\n\nChannel 1: I can't see the password because it is hidden, and I can't see an icon where I can see the password.\n\nChannel 0: But can you change it?\n\nChannel 1: Yes. I can change it.\n\nChannel 0: Yeah. Okay. Let's just change it instead first to make sure.\n\nChannel 1: Yes.\n\nChannel 0: Let me just double check here. Okay. There you go. I send you I replied the username and password. Just do plea just do make sure that it is correct.\n\nChannel 1: Mhmm. Okay. Okay. I found it.\n\nChannel 0: Mhmm. Okay. Then once entered, just click save then. Let's just wait for it. Should be connected after that.\n\nChannel 1: Try now.\n\nChannel 0: Have you entered it?\n\nChannel 1: Yes. I have entered it. I'm waiting\n\nChannel 0: Mhmm.\n\nChannel 1: for it to process it.\n\nChannel 0: Okay. If there's an error message, just screenshot it and send it to me, please, if ever.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: I have a feeling this will fix the issue because in the past also, this has fixed the issue. Yes. My Internet works now. Good.\n\nChannel 0: Yeah. I can see it also here in my end user. It's online. Great. So, yeah, if you run into any issues, just give us a callback so we can assist you again if ever.\n\nChannel 1: Perfect. Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great\n\nChannel 1: Cheers.\n\nChannel 0: day.\n\nChannel 1: Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.13615840673446655},{"text":"Good morning.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.3829004466533661},{"text":"This is 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welcome.","start":337.8329,"end":338.63287,"sentiment":"positive","sentiment_score":0.5200697779655457},{"text":"Bye.","start":338.63287,"end":338.87286,"sentiment":"positive","sentiment_score":0.4448177516460418},{"text":"Have a great","start":338.87286,"end":339.43286,"sentiment":"positive","sentiment_score":0.6401260495185852}],"sentiment":"positive","sentiment_score":0.5675559093554815,"channel":0,"num_words":6,"start":337.8329,"end":339.43286},{"sentences":[{"text":"Cheers.","start":339.3329,"end":339.73288,"sentiment":"positive","sentiment_score":0.5690867304801941}],"sentiment":"positive","sentiment_score":0.5690867304801941,"channel":1,"num_words":1,"start":339.3329,"end":339.73288},{"sentences":[{"text":"day.","start":339.43286,"end":339.93286,"sentiment":"positive","sentiment_score":0.3430282473564148}],"sentiment":"positive","sentiment_score":0.3430282473564148,"channel":0,"num_words":1,"start":339.43286,"end":339.93286},{"sentences":[{"text":"Bye bye.","start":339.73288,"end":340.13287,"sentiment":"neutral","sentiment_score":0.2214585617184639},{"text":"Bye bye.","start":340.13287,"end":340.8729,"sentiment":"neutral","sentiment_score":0.14873426407575607}],"sentiment":"neutral","sentiment_score":0.18509641289710999,"channel":1,"num_words":4,"start":339.73288,"end":340.8729}]},"summary":{"result":"success","short":"The customer, Maureen, calls Stone to get an update on her daughter's router. The agent, Ifrah, asks for Maureen's username and password, and they make adjustments to fix the issue. The agent informs Maureen that the issue has been resolved and she is advised to call back if she experiences any issues."},"intents":{"segments":[{"text":"is the Atif. update? Yes. Hello.","start_word":33,"end_word":38,"intents":[{"intent":"Request update","confidence_score":0.024800738}]},{"text":"I'm So looking for an update. Yes.","start_word":41,"end_word":47,"intents":[{"intent":"Look for update","confidence_score":0.001981578}]},{"text":"Let me just check the picture Sure. that Sure.","start_word":52,"end_word":60,"intents":[{"intent":"Check picture","confidence_score":0.6190767}]},{"text":"So what I'm going to do next is I'm going to ask you to log in to the router's interface, Yes. Yes.","start_word":119,"end_word":140,"intents":[{"intent":"Log in","confidence_score":0.24031676}]},{"text":"Can we change that one into p p p o e, please? Yes.","start_word":208,"end_word":220,"intents":[{"intent":"Change connection type","confidence_score":0.13355546}]},{"text":"I think this is the reason why it's preventing the router to connect. Yes.","start_word":270,"end_word":283,"intents":[{"intent":"Fix router connection","confidence_score":0.27044812}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13615840673446655},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3667961061000824},{"text":"This is Maureen Hello? from Hi. Stone. This is Ifrah. We just spoke, like, few minutes ago. Yeah. Is this the daughter of Atif? Yes. That's right. Yeah. What Okay. is the Atif. update? Yes. Hello. Hello? Yes. I'm So looking for an update. Yes. mhmm. So hang on. Let me just check the picture Sure. that Sure. you sent me. Yes. So we're still investigating what is the issue if it's with the router's configuration or the network, which is the NTT box. So I'm going to hang on. Let me just check. Is it okay if I put you on hold? Yes. Yes. Sure. That one. Okay. Okay. Hello? Yes.","start_word":3,"end_word":114,"sentiment":"neutral","sentiment_score":0.033851269632577896},{"text":"Thank you for waiting.","start_word":115,"end_word":118,"sentiment":"positive","sentiment_score":0.47794732451438904},{"text":"So what I'm going to do next is I'm going to ask you to log in to the router's interface, Yes. Yes. I the just one logged that in. you're doing. Yeah. Yes. Can you please check the PPPoE username and password? Just give me one second. Yeah. If it match On which what's on tab our system. in which tab is it? Usually, it is under one's Internet or Internet. one settings. Yeah. Okay. Internet, my WAN connection type is DHCP, not t t t o e. Okay. Can we change that one into p p p o e, please? Yes. I just did. And Yeah. Then what do it you will want ask to know? you a username and password. Is that correct? Yes. Yes. Yeah. I'm going to send you the username and password. Hang on. Yeah. For you to type in the correct username and password. Okay. I think this is the reason why it's preventing the router to connect. Yes. I think so too. My username and password is already populated and saved. Should I apply and try? Can you dictate the username and password, please, if I can't that see is the password. correct? It's AllDot Sorry? I can't see the password because it is hidden, and I can't see an icon where I can see the password. But can you change it? Yes. I can change it. Yeah. Okay. Let's just change it instead first to make sure. Yes. Let me just double check here. Okay. There you go. I send you I replied the username and password. Just do plea just do make sure that it is correct. Mhmm. Okay. Okay. I found it. Mhmm. Okay. Then once entered, just click save then. Let's just wait for it. Should be connected after that. Try now. Have you entered it? Yes. I have entered it. I'm waiting Mhmm. for it to process it. Okay. If there's an error message, just screenshot it and send it to me, please, if ever. Yes. Mhmm. I have a feeling this will fix the issue because in the past also, this has fixed the issue. Yes. My Internet works now.","start_word":119,"end_word":481,"sentiment":"neutral","sentiment_score":0.008554781368900265},{"text":"Good.","start_word":482,"end_word":482,"sentiment":"positive","sentiment_score":0.38181251287460327},{"text":"Yeah.","start_word":483,"end_word":483,"sentiment":"neutral","sentiment_score":0.3279913663864136},{"text":"I can see it also here in my end user.","start_word":484,"end_word":493,"sentiment":"positive","sentiment_score":0.3503434658050537},{"text":"It's online.","start_word":494,"end_word":495,"sentiment":"neutral","sentiment_score":0.2909587025642395},{"text":"Great.","start_word":496,"end_word":496,"sentiment":"positive","sentiment_score":0.5047805309295654},{"text":"So, yeah, if you run into any issues, just give us a callback so we can assist you again if ever.","start_word":497,"end_word":517,"sentiment":"neutral","sentiment_score":0.31785932183265686},{"text":"Perfect. Thank you so much. You're welcome. Bye. Have a great Cheers. day.","start_word":518,"end_word":530,"sentiment":"positive","sentiment_score":0.551338791847229},{"text":"Bye bye. Bye bye.","start_word":531,"end_word":534,"sentiment":"neutral","sentiment_score":0.1961653232574463}],"average":{"sentiment":"neutral","sentiment_score":0.05872243245442709}}}}