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Is it okay if I put you on hold? Let me just review your account. Okay. And so your concern is about your TV not getting the correct IP location? Okay. Hang on. Hello, Roger? Yes. So to help troubleshoot the issue, we did our reboot on the network side on our end. So could you please try a couple of steps? First, please go to your TV settings and clear or delete the TV's history and cache. Yeah. And after that, please turn off the router. Okay. So, actually, we did the reboot on the network side. So for it to take effect, can we please unplug the router again? And but this time, keep it unplugged for twenty minutes. Okay. Okay. I see. Can we instead go to the TV settings and clear or delete the TV's history in cache? Then let's try again. Yeah. So we actually did the reboot on our end. Can you clear the history of your TV? Are you able to take mhmm. Okay. I see. Hang on. Let me just have a look at it again. Hello, Raja? Yes. So after speaking with the back end team, there are currently customers currently experiencing a GUIP location issue, which may cause some services such as corporate VPNs or certain websites to detect your connection as being from a different location. So our team is, yeah, so our team is already working closely with our engineering team to resolve this as soon as possible. And the issue has already been escalated for investigation again because we before, we are advised that this should be resolved Wednesday. But up until now, there is still customer who is experiencing this issue. So we sincerely apologize for the inconvenience and frustration this makeup may be causing you, and we truly appreciate your patience and understanding while we work on resolving it. So is it okay if I give you an update or a callback then once this is resolved? Because it's been it's under investigation up until now. Yeah. Actually, we understand your frustration. But rest assured that once this is resolved I'm sorry? You mean proceed with another ISP Internet service provider? Yeah. So, actually, when after when this is resolved, we're going to give you a compensation if ever for the days that you do not have the Internet connection that you have an issue. Yeah. Yeah. But we are not yet sure about how many days, if ever. But rest assured that since the day you do not have the Internet connection, we'll be going we'll be giving you a discount for it. Mhmm. Yeah. Mhmm. Yeah. So we'll be giving you a callback, or we'll be sending you an email once this is resolved, and we'll talk about the discount then if ever. Mhmm. Okay. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. May I know your full name, please, for me to check your account? Okay. Is it okay if I put you on hold? Let me just review your account.\n\nOkay. And so your concern is about your TV not getting the correct IP location? Okay. Hang on. Hello, Roger?\n\nYes. So to help troubleshoot the issue, we did our reboot on the network side on our end. So could you please try a couple of steps? First, please go to your TV settings and clear or delete the TV's history and cache. Yeah.\n\nAnd after that, please turn off the router. Okay. So, actually, we did the reboot on the network side. So for it to take effect, can we please unplug the router again? And but this time, keep it unplugged for twenty minutes.\n\nOkay. Okay. I see. Can we instead go to the TV settings and clear or delete the TV's history in cache? Then let's try again.\n\nYeah. So we actually did the reboot on our end. Can you clear the history of your TV? Are you able to take mhmm. Okay.\n\nI see. Hang on. Let me just have a look at it again. Hello, Raja? Yes.\n\nSo after speaking with the back end team, there are currently customers currently experiencing a GUIP location issue, which may cause some services such as corporate VPNs or certain websites to detect your connection as being from a different location. So our team is, yeah, so our team is already working closely with our engineering team to resolve this as soon as possible. And the issue has already been escalated for investigation again because we before, we are advised that this should be resolved Wednesday. But up until now, there is still customer who is experiencing this issue. So we sincerely apologize for the inconvenience and frustration this makeup may be causing you, and we truly appreciate your patience and understanding while we work on resolving it.\n\nSo is it okay if I give you an update or a callback then once this is resolved? Because it's been it's under investigation up until now. Yeah. Actually, we understand your frustration. But rest assured that once this is resolved I'm sorry?\n\nYou mean proceed with another ISP Internet service provider? Yeah. So, actually, when after when this is resolved, we're going to give you a compensation if ever for the days that you do not have the Internet connection that you have an issue. Yeah. Yeah.\n\nBut we are not yet sure about how many days, if ever. But rest assured that since the day you do not have the Internet connection, we'll be going we'll be giving you a discount for it. Mhmm. Yeah. Mhmm.\n\nYeah. So we'll be giving you a callback, or we'll be sending you an email once this is resolved, and we'll talk about the discount then if ever. Mhmm. Okay. Thank you.\n\nBye for now, Rachel.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.23356863856315613},{"text":"Good morning.","start":2.6399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.5150231420993805},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.18,"sentiment":"positive","sentiment_score":0.49448599559920176},{"text":"How can I assist you today?","start":6.56,"end":8.02,"sentiment":"positive","sentiment_score":0.5031303664048513},{"text":"Mhmm.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.014745142310857773}],"sentiment":"positive","sentiment_score":0.45638495486448794,"num_words":17,"start":2.1599998,"end":10.82},{"sentences":[{"text":"Mhmm.","start":24.564999,"end":24.885,"sentiment":"neutral","sentiment_score":-0.045799899846315384},{"text":"May I know your full name, please, for me to check your 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cache.","start":194.605,"end":201.73,"sentiment":"neutral","sentiment_score":-0.031024761963635683},{"text":"Yeah.","start":204.35,"end":204.67,"sentiment":"neutral","sentiment_score":-0.02532352134585381}],"sentiment":"neutral","sentiment_score":-0.0028871755031022158,"num_words":44,"start":183.16501,"end":204.67},{"sentences":[{"text":"And after that, please turn off the router.","start":204.67,"end":209.33,"sentiment":"neutral","sentiment_score":-0.08920757612213492},{"text":"Okay.","start":216.925,"end":217.425,"sentiment":"neutral","sentiment_score":-0.04855804890394211},{"text":"So, actually, we did the reboot on the network side.","start":217.485,"end":221.425,"sentiment":"neutral","sentiment_score":-0.04830850400030613},{"text":"So for it to take effect, can we please unplug the router again?","start":222.15,"end":226.25,"sentiment":"neutral","sentiment_score":-0.03473927797033237},{"text":"And but this time, keep it unplugged for twenty 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again.","start":249.39499,"end":256.7075,"sentiment":"neutral","sentiment_score":0.00017509667668491559}],"sentiment":"neutral","sentiment_score":-0.0045649570412933825,"num_words":25,"start":237.03,"end":256.7075},{"sentences":[{"text":"Yeah.","start":262.82498,"end":263.32498,"sentiment":"neutral","sentiment_score":-0.0021671075373888016},{"text":"So we actually did the reboot on our end.","start":263.54498,"end":267.485,"sentiment":"neutral","sentiment_score":0.022531097133954365},{"text":"Can you clear the history of your TV?","start":270.82498,"end":273.245,"sentiment":"neutral","sentiment_score":0.018959280801936984},{"text":"Are you able to take 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Raja?","start":374.115,"end":375.095,"sentiment":"neutral","sentiment_score":0.014017905574291945},{"text":"Yes.","start":376.835,"end":377.155,"sentiment":"neutral","sentiment_score":0.003618016839027405}],"sentiment":"neutral","sentiment_score":-0.006710359419230372,"num_words":16,"start":286.54,"end":377.155},{"sentences":[{"text":"So after speaking with the back end team, there are currently customers currently experiencing a GUIP location issue, which may cause some services such as corporate VPNs or certain websites to detect your connection as being from a different location.","start":377.155,"end":401.82498,"sentiment":"neutral","sentiment_score":-0.135082392860204},{"text":"So our team is, yeah, so our team is already working closely with our engineering team to resolve this as soon as possible.","start":402.60498,"end":414.88998,"sentiment":"neutral","sentiment_score":-0.07905966310721377},{"text":"And the issue has already been escalated for investigation again because we 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now.","start":457.835,"end":464.57498,"sentiment":"neutral","sentiment_score":-0.07549490282932918},{"text":"Yeah.","start":472.53998,"end":472.94,"sentiment":"neutral","sentiment_score":-0.09676683694124222},{"text":"Actually, we understand your frustration.","start":472.94,"end":474.88,"sentiment":"neutral","sentiment_score":-0.1936332568526268},{"text":"But rest assured that once this is resolved I'm sorry?","start":476.06,"end":490.2575,"sentiment":"neutral","sentiment_score":0.001376045122742653}],"sentiment":"neutral","sentiment_score":0.00032362367871195777,"num_words":43,"start":451.05002,"end":490.2575},{"sentences":[{"text":"You mean proceed with another ISP Internet service provider?","start":496.88,"end":501.7,"sentiment":"neutral","sentiment_score":-0.09873161133792666},{"text":"Yeah.","start":513.905,"end":514.22504,"sentiment":"neutral","sentiment_score":-0.03830571845173836},{"text":"So, actually, when after when this is resolved, we're going to give you a compensation if ever for the days that you do not have the Internet connection that you have an issue.","start":514.22504,"end":532.89,"sentiment":"neutral","sentiment_score":-0.04778976813726},{"text":"Yeah.","start":532.95,"end":533.45,"sentiment":"neutral","sentiment_score":0.13954278826713562},{"text":"Yeah.","start":536.23004,"end":536.71,"sentiment":"neutral","sentiment_score":0.06740613281726837}],"sentiment":"neutral","sentiment_score":-0.05104452550973899,"num_words":45,"start":496.88,"end":536.71},{"sentences":[{"text":"But we are not yet sure about how many days, if ever.","start":536.71,"end":542.805,"sentiment":"neutral","sentiment_score":-0.0882949052999417},{"text":"But rest assured that since the day you do not have the Internet connection, we'll be going we'll be giving you a discount for it.","start":542.945,"end":552.245,"sentiment":"neutral","sentiment_score":0.11337079882621764},{"text":"Mhmm.","start":557.83,"end":558.33,"sentiment":"neutral","sentiment_score":-0.011554546654224396},{"text":"Yeah.","start":561.66504,"end":562.16504,"sentiment":"neutral","sentiment_score":-0.05437461659312248},{"text":"Mhmm.","start":565.5,"end":565.75,"sentiment":"neutral","sentiment_score":-0.02915562316775322}],"sentiment":"neutral","sentiment_score":0.04199115801602602,"num_words":40,"start":536.71,"end":565.75},{"sentences":[{"text":"Yeah.","start":565.75,"end":566.07,"sentiment":"neutral","sentiment_score":0.03863180801272392},{"text":"So we'll be giving you a callback, or we'll be sending you an email once this is resolved, and we'll talk about the discount then if 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Hi. My name is Raja. Yeah. From past two days, some of my apps are not using the Australian location. I don't know why. And it says you're out for the country location. Yeah. Yeah. Yeah. Yeah. Yeah. That's seven. Yeah. Yeah. Okay. Yeah. I've been doing that, but the router is not helpful. Can you do anything from your side? Because yesterday, actually, I had two days back at twenty five. Thirty minutes or twenty minutes, but no use. I have turned on the router six now. Can you try rebooting and because it's been problem for past one week. Yeah. Yeah. The problem is Tami and and some mobile apps as well, my business apps. Yeah. Yeah. Yeah. Yes. Yes. It's coming from US. I know. Yeah. I understand. But problem from past one week and anything any I've been using this for an error year report. Can I know if I can go to the other super network? So can I just join the other super network? Is there anything benefit from your side? Because it's been from one week and you are not following and you are not even giving it one month or two months Internet free connection. Okay. After this has been resolved, I'll be getting the compensation. Right? Yeah. Sure. Then that's no problem. But I'll be giving you a callback if I don't get the the connection or or my one month bill should be able because I'm having a problem with that. Yes, sir. Not a problem. Thank 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Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":8.08,"end":8.48,"sentiment":"neutral","sentiment_score":0.05578136071562767},{"text":"Hi.","start":8.48,"end":8.639999,"sentiment":"neutral","sentiment_score":0.0585322380065918},{"text":"My name is Raja.","start":8.639999,"end":9.62,"sentiment":"neutral","sentiment_score":0.05380168743431568},{"text":"Yeah.","start":11.12,"end":11.36,"sentiment":"neutral","sentiment_score":-0.09594160318374634},{"text":"From past two days, some of my apps are not using the Australian location.","start":11.36,"end":15.555,"sentiment":"negative","sentiment_score":-0.3413481776203428}],"sentiment":"neutral","sentiment_score":-0.21644265435281254,"num_words":21,"start":8.08,"end":15.555},{"sentences":[{"text":"I don't know why.","start":15.555,"end":17.255001,"sentiment":"neutral","sentiment_score":-0.31407641619443893},{"text":"And it says you're out for the country 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seven.","start":45.675,"end":46.575,"sentiment":"neutral","sentiment_score":-0.03587776608765125},{"text":"Yeah.","start":181.78499,"end":182.28499,"sentiment":"neutral","sentiment_score":0.03449264168739319},{"text":"Yeah.","start":191.465,"end":191.965,"sentiment":"neutral","sentiment_score":0.024905838072299957}],"sentiment":"neutral","sentiment_score":-0.014520361398657164,"num_words":6,"start":45.115,"end":191.965},{"sentences":[{"text":"Okay.","start":203.12999,"end":203.62999,"sentiment":"neutral","sentiment_score":-0.01114017888903618},{"text":"Yeah.","start":209.945,"end":210.265,"sentiment":"neutral","sentiment_score":-0.13801974058151245},{"text":"I've been doing that, but the router is not helpful.","start":210.265,"end":213.465,"sentiment":"neutral","sentiment_score":-0.3258625313639641},{"text":"Can you do anything from your side?","start":213.465,"end":215.485,"sentiment":"neutral","sentiment_score":-0.17044695253883088},{"text":"Because yesterday, actually, I had two days back at twenty five.","start":231.92,"end":235.38,"sentiment":"neutral","sentiment_score":-0.14064813405275345}],"sentiment":"neutral","sentiment_score":-0.20493477918207645,"num_words":30,"start":203.12999,"end":235.38},{"sentences":[{"text":"Thirty minutes or twenty minutes, but no use.","start":236.265,"end":239.245,"sentiment":"neutral","sentiment_score":-0.1779158734716475},{"text":"I have turned on the router six now.","start":252.5,"end":255.24,"sentiment":"neutral","sentiment_score":0.002978887758217752},{"text":"Can you try rebooting and because it's been problem for past one 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know.","start":404.58002,"end":405.24,"sentiment":"neutral","sentiment_score":-0.055178601294755936},{"text":"Yeah.","start":462.015,"end":462.335,"sentiment":"neutral","sentiment_score":-0.005628431215882301},{"text":"I understand.","start":462.335,"end":462.975,"sentiment":"neutral","sentiment_score":-0.041481733322143555}],"sentiment":"neutral","sentiment_score":-0.02922731712460518,"num_words":10,"start":403.06,"end":462.975},{"sentences":[{"text":"But problem from past one week and anything any I've been using this for an error year report.","start":462.975,"end":471.635,"sentiment":"neutral","sentiment_score":-0.2961166774233182},{"text":"Can I know if I can go to the other super network?","start":478.52,"end":481.4,"sentiment":"neutral","sentiment_score":0.01487425621598959},{"text":"So can I just join the other super network?","start":481.4,"end":487.18,"sentiment":"neutral","sentiment_score":0.05990084384878477},{"text":"Is there anything benefit from your side?","start":491.015,"end":494.075,"sentiment":"neutral","sentiment_score":0.07860902643629483},{"text":"Because it's been from one week and you are not following and you are not even giving it one month or two months Internet free connection.","start":504.27,"end":511.73,"sentiment":"neutral","sentiment_score":-0.25121885480789036}],"sentiment":"neutral","sentiment_score":-0.14713789672694272,"num_words":72,"start":462.975,"end":511.73},{"sentences":[{"text":"Okay.","start":531.61,"end":531.93,"sentiment":"neutral","sentiment_score":0.023667696863412857},{"text":"After this has been resolved, I'll be getting the compensation.","start":531.93,"end":534.59,"sentiment":"neutral","sentiment_score":0.07816970143467188},{"text":"Right?","start":534.81,"end":535.31,"sentiment":"neutral","sentiment_score":0.09511984139680862},{"text":"Yeah.","start":553.14496,"end":553.545,"sentiment":"neutral","sentiment_score":0.11910813301801682},{"text":"Sure.","start":553.545,"end":554.045,"sentiment":"neutral","sentiment_score":0.14492687582969666}],"sentiment":"neutral","sentiment_score":0.08317996867533241,"num_words":14,"start":531.61,"end":554.045},{"sentences":[{"text":"Then that's no problem.","start":554.105,"end":555.14496,"sentiment":"neutral","sentiment_score":0.14057544246315956},{"text":"But I'll be giving you a callback if I don't get the the connection or or my one month bill should be able because I'm having a problem with that.","start":555.14496,"end":564.67004,"sentiment":"neutral","sentiment_score":-0.04080406203866005},{"text":"Yes, sir.","start":578.96497,"end":579.52496,"sentiment":"neutral","sentiment_score":0.09886724501848221},{"text":"Not a problem.","start":579.52496,"end":580.325,"sentiment":"neutral","sentiment_score":0.25475825866063434},{"text":"Thank you.","start":580.325,"end":581.145,"sentiment":"positive","sentiment_score":0.6764630377292633}],"sentiment":"neutral","sentiment_score":0.04031988415049344,"num_words":41,"start":554.105,"end":581.145}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. Hi. My name is Raja.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. From past two days, some of my apps are not using the Australian location. I don't know why. And it says you're out for the country location.\n\nChannel 0: Mhmm. May I know your full name, please, for me to check your account? Okay. Is it okay if I put you on hold? Let me just review your account.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. And so your concern is about your TV not getting the correct IP location?\n\nChannel 1: Yeah. Yeah. That's seven.\n\nChannel 0: Okay. Hang on. Hello, Roger?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. So to help troubleshoot the issue, we did our reboot on the network side on our end. So\n\nChannel 1: Yeah.\n\nChannel 0: could you please try a couple of steps? First, please go to your TV settings and clear or delete the TV's history and cache.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. And after that, please turn off the router.\n\nChannel 1: Yeah. I've been doing that, but the router is not helpful. Can you do anything from your side?\n\nChannel 0: Okay. So, actually, we did the reboot on the network side. So for it to take effect, can we please unplug the router again? And but this time, keep it unplugged for twenty minutes.\n\nChannel 1: Because yesterday, actually, I had two days back at twenty five. Thirty minutes\n\nChannel 0: Okay.\n\nChannel 1: or twenty minutes, but no use.\n\nChannel 0: Okay. I see. Can we instead go to the TV settings and clear or delete the TV's history in cache? Then let's try\n\nChannel 1: I have turned on the router six now. Can you try\n\nChannel 0: again.\n\nChannel 1: rebooting and because it's been problem for past one week.\n\nChannel 0: Yeah. So we actually did the reboot on our end. Can you clear the history of your TV? Are you\n\nChannel 1: Yeah.\n\nChannel 0: able to\n\nChannel 1: Yeah.\n\nChannel 0: take mhmm.\n\nChannel 1: The problem is Tami and and some mobile apps as well, my business apps.\n\nChannel 0: Okay. I see. Hang on. Let me just have a look at it again. Hello, Raja?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yes. So after speaking with the back end team, there are currently customers currently experiencing a GUIP location issue,\n\nChannel 1: Yeah.\n\nChannel 0: which may cause some services such as corporate VPNs or certain websites to detect your connection as being from a different location. So\n\nChannel 1: Yes. Yes.\n\nChannel 0: our team\n\nChannel 1: It's coming\n\nChannel 0: is,\n\nChannel 1: from US. I know.\n\nChannel 0: yeah, so our team is already working closely with our engineering team to resolve this as soon as possible. And the issue has already been escalated for investigation again because we before, we are advised that this should be resolved Wednesday. But up until now, there is still customer who is experiencing this issue. So we sincerely apologize for the inconvenience and frustration this makeup may be causing you, and we truly appreciate your patience and understanding while we work on resolving it. So is it okay if I give you an update or a callback then once this is resolved?\n\nBecause it's been it's\n\nChannel 1: Yeah.\n\nChannel 0: under\n\nChannel 1: I understand.\n\nChannel 0: investigation\n\nChannel 1: But problem\n\nChannel 0: up until\n\nChannel 1: from\n\nChannel 0: now.\n\nChannel 1: past one week and anything any I've been using this for an error year report.\n\nChannel 0: Yeah. Actually, we understand your frustration. But rest assured that once this\n\nChannel 1: Can\n\nChannel 0: is\n\nChannel 1: I\n\nChannel 0: resolved\n\nChannel 1: know if I can go to the other super network? So\n\nChannel 0: I'm\n\nChannel 1: can I just join the other super network?\n\nChannel 0: sorry?\n\nChannel 1: Is there anything benefit from your side?\n\nChannel 0: You mean proceed with another ISP Internet service provider?\n\nChannel 1: Because it's been from one week and you are not following and you are not even giving it one month or two months Internet free connection.\n\nChannel 0: Yeah. So, actually, when after when this is resolved, we're going to give you a compensation if ever for the days that you do not have the Internet connection that you\n\nChannel 1: Okay.\n\nChannel 0: have\n\nChannel 1: After\n\nChannel 0: an\n\nChannel 1: this\n\nChannel 0: issue.\n\nChannel 1: has been resolved,\n\nChannel 0: Yeah.\n\nChannel 1: I'll be getting the compensation. Right?\n\nChannel 0: Yeah. But we are not yet sure about how many days, if ever. But rest assured that since the day you do not have the Internet connection, we'll be going we'll be giving you a discount for it.\n\nChannel 1: Yeah. Sure. Then that's no problem. But I'll be giving you a callback if I don't\n\nChannel 0: Mhmm.\n\nChannel 1: get the the connection or or my one month bill should be able\n\nChannel 0: Yeah.\n\nChannel 1: because I'm having a problem with that.\n\nChannel 0: Mhmm. Yeah. So we'll be giving you a callback, or we'll be sending you an email once this is resolved, and we'll talk about the discount then if ever.\n\nChannel 1: Yes, sir. Not a problem.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Thank you. Bye for now, Rachel.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.23356863856315613},{"text":"Good morning.","start":2.6399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.5150231420993805},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.18,"sentiment":"positive","sentiment_score":0.49448599559920176},{"text":"How can I assist you today?","start":6.56,"end":8.02,"sentiment":"positive","sentiment_score":0.5031303664048513}],"sentiment":"positive","sentiment_score":0.4839874431490898,"channel":0,"num_words":16,"start":2.1599998,"end":8.02},{"sentences":[{"text":"Hello.","start":8.08,"end":8.48,"sentiment":"neutral","sentiment_score":0.05578136071562767},{"text":"Hi.","start":8.48,"end":8.639999,"sentiment":"neutral","sentiment_score":0.0585322380065918},{"text":"My name is Raja.","start":8.639999,"end":9.62,"sentiment":"neutral","sentiment_score":0.05380168743431568}],"sentiment":"neutral","sentiment_score":0.05492005807658037,"channel":1,"num_words":6,"start":8.08,"end":9.62},{"sentences":[{"text":"Mhmm.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.014745142310857773}],"sentiment":"neutral","sentiment_score":0.014745142310857773,"channel":0,"num_words":1,"start":10.32,"end":10.82},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.36,"sentiment":"neutral","sentiment_score":-0.09594160318374634},{"text":"From past two days, some of my apps are not using the Australian location.","start":11.36,"end":15.555,"sentiment":"negative","sentiment_score":-0.3413481776203428},{"text":"I don't know why.","start":15.555,"end":17.255001,"sentiment":"neutral","sentiment_score":-0.31407641619443893},{"text":"And it says you're out for the country 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account.","start":33.97,"end":35.51,"sentiment":"neutral","sentiment_score":0.014649074524641037}],"sentiment":"neutral","sentiment_score":0.025267248041927814,"channel":0,"num_words":30,"start":24.564999,"end":35.51},{"sentences":[{"text":"Yeah.","start":35.75,"end":35.989998,"sentiment":"neutral","sentiment_score":0.013680880889296532},{"text":"Yeah.","start":35.989998,"end":36.15,"sentiment":"neutral","sentiment_score":0.005219167098402977},{"text":"Yeah.","start":36.15,"end":36.65,"sentiment":"neutral","sentiment_score":0.00021466054022312164}],"sentiment":"neutral","sentiment_score":0.006371569509307544,"channel":1,"num_words":3,"start":35.75,"end":36.65},{"sentences":[{"text":"Okay.","start":36.77,"end":37.27,"sentiment":"neutral","sentiment_score":-0.00765562616288662},{"text":"And so your concern is about your TV not getting the correct IP 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Roger?","start":180.42,"end":181.32,"sentiment":"neutral","sentiment_score":0.037932565435767174}],"sentiment":"neutral","sentiment_score":0.017780240252614023,"channel":0,"num_words":5,"start":47.145,"end":181.32},{"sentences":[{"text":"Yeah.","start":181.78499,"end":182.28499,"sentiment":"neutral","sentiment_score":0.03449264168739319}],"sentiment":"neutral","sentiment_score":0.03449264168739319,"channel":1,"num_words":1,"start":181.78499,"end":182.28499},{"sentences":[{"text":"Yes.","start":183.16501,"end":183.66501,"sentiment":"neutral","sentiment_score":0.05501924827694893},{"text":"So to help troubleshoot the issue, we did our reboot on the network side on our end.","start":184.125,"end":191.02501,"sentiment":"neutral","sentiment_score":0.0028256215155124664},{"text":"So","start":191.325,"end":191.825,"sentiment":"neutral","sentiment_score":0.030720550566911697}],"sentiment":"neutral","sentiment_score":0.00704080866355645,"channel":0,"num_words":19,"start":183.16501,"end":191.825},{"sentences":[{"text":"Yeah.","start":191.465,"end":191.965,"sentiment":"neutral","sentiment_score":0.024905838072299957}],"sentiment":"neutral","sentiment_score":0.024905838072299957,"channel":1,"num_words":1,"start":191.465,"end":191.965},{"sentences":[{"text":"could you please try a couple of steps?","start":191.88501,"end":193.905,"sentiment":"neutral","sentiment_score":0.032613578252494335},{"text":"First, please go to your TV settings and clear or delete the TV's history and cache.","start":194.605,"end":201.73,"sentiment":"neutral","sentiment_score":-0.031024761963635683}],"sentiment":"neutral","sentiment_score":-0.009811981891592344,"channel":0,"num_words":24,"start":191.88501,"end":201.73},{"sentences":[{"text":"Okay.","start":203.12999,"end":203.62999,"sentiment":"neutral","sentiment_score":-0.01114017888903618}],"sentiment":"neutral","sentiment_score":-0.01114017888903618,"channel":1,"num_words":1,"start":203.12999,"end":203.62999},{"sentences":[{"text":"Yeah.","start":204.35,"end":204.67,"sentiment":"neutral","sentiment_score":-0.02532352134585381},{"text":"And after that, please turn off the router.","start":204.67,"end":209.33,"sentiment":"neutral","sentiment_score":-0.08920757612213492}],"sentiment":"neutral","sentiment_score":-0.08210934781365925,"channel":0,"num_words":9,"start":204.35,"end":209.33},{"sentences":[{"text":"Yeah.","start":209.945,"end":210.265,"sentiment":"neutral","sentiment_score":-0.13801974058151245},{"text":"I've been doing that, but the router is not helpful.","start":210.265,"end":213.465,"sentiment":"neutral","sentiment_score":-0.3258625313639641},{"text":"Can you do anything from your side?","start":213.465,"end":215.485,"sentiment":"neutral","sentiment_score":-0.17044695253883088}],"sentiment":"neutral","sentiment_score":-0.2549874289996094,"channel":1,"num_words":18,"start":209.945,"end":215.485},{"sentences":[{"text":"Okay.","start":216.925,"end":217.425,"sentiment":"neutral","sentiment_score":-0.04855804890394211},{"text":"So, actually, we did the reboot on the network side.","start":217.485,"end":221.425,"sentiment":"neutral","sentiment_score":-0.04830850400030613},{"text":"So for it to take effect, can we please unplug the router again?","start":222.15,"end":226.25,"sentiment":"neutral","sentiment_score":-0.03473927797033237},{"text":"And but this time, keep it unplugged for twenty 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use.","start":237.465,"end":239.245,"sentiment":"neutral","sentiment_score":-0.22147155677278837}],"sentiment":"neutral","sentiment_score":-0.22147155677278837,"channel":1,"num_words":6,"start":237.465,"end":239.245},{"sentences":[{"text":"Okay.","start":240.67499,"end":240.995,"sentiment":"neutral","sentiment_score":-0.07753252238035202},{"text":"I see.","start":240.995,"end":241.575,"sentiment":"neutral","sentiment_score":-0.07328424602746964},{"text":"Can we instead go to the TV settings and clear or delete the TV's history in cache?","start":242.83499,"end":248.855,"sentiment":"neutral","sentiment_score":0.009843629784882069},{"text":"Then let's try","start":249.39499,"end":250.49,"sentiment":"neutral","sentiment_score":0.0042870366014540195}],"sentiment":"neutral","sentiment_score":-0.0019086173168666985,"channel":0,"num_words":23,"start":240.67499,"end":250.49},{"sentences":[{"text":"I have turned on the router six 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The representative, Maureen, asks for his name and puts him on hold to check his account. After reviewing his account, they discover that the issue has been resolved and the representative promises to provide a discount for unplugging the router and resolving the issue."},"intents":{"segments":[{"text":"And so your concern is about your TV not getting the correct IP location? Yeah.","start_word":85,"end_word":99,"intents":[{"intent":"Troubleshoot tv issues","confidence_score":0.009410983}]},{"text":"Can we instead go to the TV settings and clear or delete the TV's history in cache?","start_word":239,"end_word":255,"intents":[{"intent":"Clear tv and cache","confidence_score":0.00010301965}]},{"text":"So after speaking with the back end team, there are currently customers currently experiencing a GUIP location issue, Yeah. which may cause some services such as corporate VPNs or certain websites to detect your connection as being from a different location. So Yes.","start_word":339,"end_word":381,"intents":[{"intent":"Resolve vpn location issue","confidence_score":0.35461104}]},{"text":"So we sincerely apologize for the inconvenience and frustration this makeup may be causing you, and we truly appreciate your patience and understanding while we work on resolving it.","start_word":446,"end_word":474,"intents":[{"intent":"Apologize for inconvenience and frustration","confidence_score":0.050736085}]},{"text":"Then that's no problem. But I'll be giving you a callback if I don't Mhmm. get the the connection or or my one month bill should be able Yeah.","start_word":689,"end_word":717,"intents":[{"intent":"Request callback","confidence_score":0.030884737}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23356863856315613},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4969840347766876},{"text":"Hello. Hi. My name is Raja. Mhmm. Yeah.","start_word":16,"end_word":23,"sentiment":"neutral","sentiment_score":0.025907102972269055},{"text":"From past two days, some of my apps are not using the Australian location.","start_word":24,"end_word":37,"sentiment":"negative","sentiment_score":-0.33844423294067383},{"text":"I don't know why. And it says you're out for the country location. Mhmm. May I know your full name, please, for me to check your account? Okay. Is it okay if I put you on hold? Let me just review your account. Yeah. Yeah. Yeah. Okay. And so your concern is about your TV not getting the correct IP location? Yeah. Yeah. That's seven. Okay. Hang on. Hello, Roger? Yeah. Yes. So to help troubleshoot the issue, we did our reboot on the network side on our end. So Yeah. could you please try a couple of steps? First, please go to your TV settings and clear or delete the TV's history and cache. Okay. Yeah. And after that, please turn off the router. Yeah. I've been doing that, but the router is not helpful. Can you do anything from your side? Okay. So, actually, we did the reboot on the network side. So for it to take effect, can we please unplug the router again? And but this time, keep it unplugged for twenty minutes. Because yesterday, actually, I had two days back at twenty five. Thirty minutes Okay. or twenty minutes, but no use. Okay. I see. Can we instead go to the TV settings and clear or delete the TV's history in cache? Then let's try I have turned on the router six now. Can you try again. rebooting and because it's been problem for past one week. Yeah. So we actually did the reboot on our end. Can you clear the history of your TV? Are you Yeah. able to Yeah. take mhmm. The problem is Tami and and some mobile apps as well, my business apps. Okay. I see. Hang on. Let me just have a look at it again. Hello, Raja? Yeah. Yeah. Yes. So after speaking with the back end team, there are currently customers currently experiencing a GUIP location issue, Yeah. which may cause some services such as corporate VPNs or certain websites to detect your connection as being from a different location. So Yes. Yes. our team It's coming is, from US. I know. yeah, so our team is already working closely with our engineering team to resolve this as soon as possible. And the issue has already been escalated for investigation again because we before, we are advised that this should be resolved Wednesday. But up until now, there is still customer who is experiencing this issue. So we sincerely apologize for the inconvenience and frustration this makeup may be causing you, and we truly appreciate your patience and understanding while we work on resolving it. So is it okay if I give you an update or a callback then once this is resolved? Because it's been it's Yeah. under I understand. investigation But problem up until from now.","start_word":38,"end_word":507,"sentiment":"neutral","sentiment_score":-0.07786175743379492},{"text":"past one week and anything any I've been using this for an error year report.","start_word":508,"end_word":522,"sentiment":"negative","sentiment_score":-0.3339247703552246},{"text":"Yeah. Actually, we understand your frustration. But rest assured that once this Can is I resolved know if I can go to the other super network? So I'm can I just join the other super network? sorry? Is there anything benefit from your side? You mean proceed with another ISP Internet service provider? Because it's been from one week and you are not following and you are not even giving it one month or two months Internet free connection. Yeah. So, actually, when after when this is resolved, we're going to give you a compensation if ever for the days that you do not have the Internet connection that you Okay. have After an this issue. has been resolved, Yeah. I'll be getting the compensation. Right? Yeah. But we are not yet sure about how many days, if ever. But rest assured that since the day you do not have the Internet connection, we'll be going we'll be giving you a discount for it. Yeah. Sure. Then that's no problem. But I'll be giving you a callback if I don't Mhmm. get the the connection or or my one month bill should be able Yeah. because I'm having a problem with that. Mhmm. Yeah. So we'll be giving you a callback, or we'll be sending you an email once this is resolved, and we'll talk about the discount then if ever. Yes, sir. Not a problem. Mhmm.","start_word":523,"end_word":759,"sentiment":"neutral","sentiment_score":-0.00014639254718358755},{"text":"Thank you. Okay. Thank you.","start_word":760,"end_word":764,"sentiment":"positive","sentiment_score":0.6080954074859619},{"text":"Bye for now, Rachel.","start_word":765,"end_word":768,"sentiment":"neutral","sentiment_score":0.32503288984298706}],"average":{"sentiment":"neutral","sentiment_score":-0.03910655442973074}}}}