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you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand.\n\nWe appreciate your call, and we'll be with you shortly. Calling Bunzl. You're speaking with Juliet. Sorry. What was the first name?\n\nRyan. What was that in regards to? You want to present cybersecurity? K. If you could possibly send that through as an email to our customer service email, then we can forward that one on to Kaye as I don't have her contact number.\n\nThat's okay. Do you have our customer service email? Okay. Thank you so much.","paragraphs":[{"sentences":[{"text":"Thank you for calling Bunzl Australasia.","start":1.12,"end":3.1399999,"sentiment":"positive","sentiment_score":0.35143261154492694},{"text":"For Bunzl customer service, please press 1.","start":4.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.09929458158356803},{"text":"For Bunzl Australia and New Zealand, press 2.","start":7.9199996,"end":10.98,"sentiment":"neutral","sentiment_score":0.06024288898333907},{"text":"For all other calls, please press 3.","start":11.679999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.03579916299453804},{"text":"Hello, and thank you for calling Bunzl Australia and New Zealand.","start":22.935,"end":26.795,"sentiment":"positive","sentiment_score":0.45798874172297394}],"sentiment":"neutral","sentiment_score":0.2198479782598905,"num_words":39,"start":1.12,"end":26.795},{"sentences":[{"text":"We appreciate your call, and we'll be with you shortly.","start":27.255001,"end":30.154999,"sentiment":"positive","sentiment_score":0.6046783447265625},{"text":"Calling Bunzl.","start":34.42,"end":35.14,"sentiment":"neutral","sentiment_score":0.1594270020723343},{"text":"You're speaking with Juliet.","start":35.14,"end":36.28,"sentiment":"neutral","sentiment_score":0.10662221349775791},{"text":"Sorry.","start":43.795,"end":44.195,"sentiment":"neutral","sentiment_score":-0.042950887233018875},{"text":"What was the first name?","start":44.195,"end":45.575,"sentiment":"neutral","sentiment_score":-0.03325818106532097}],"sentiment":"neutral","sentiment_score":0.2992220233109864,"num_words":22,"start":27.255001,"end":45.575},{"sentences":[{"text":"Ryan.","start":51.555,"end":52.055,"sentiment":"neutral","sentiment_score":-0.019934438169002533},{"text":"What was that in regards to?","start":52.114998,"end":53.735,"sentiment":"neutral","sentiment_score":-0.01642742504676183},{"text":"You want to present cybersecurity?","start":59.09,"end":60.87,"sentiment":"neutral","sentiment_score":-0.02389397881925106},{"text":"K.","start":63.809998,"end":64.31,"sentiment":"neutral","sentiment_score":-0.006952067371457815},{"text":"If you could possibly send that through as an email to our customer service email, then we can forward that one on to Kaye as I don't have her contact number.","start":64.45,"end":71.995,"sentiment":"neutral","sentiment_score":-0.03215490035232036}],"sentiment":"neutral","sentiment_score":-0.028220974109982224,"num_words":44,"start":51.555,"end":71.995},{"sentences":[{"text":"That's okay.","start":75.895,"end":76.455,"sentiment":"neutral","sentiment_score":0.18618406355381012},{"text":"Do you have our customer service email?","start":76.455,"end":78.315,"sentiment":"neutral","sentiment_score":0.0691591730075223},{"text":"Okay.","start":83.686935,"end":84.16694,"sentiment":"neutral","sentiment_score":0.27691197395324707},{"text":"Thank you so much.","start":84.16694,"end":85.30694,"sentiment":"positive","sentiment_score":0.4311262518167496}],"sentiment":"neutral","sentiment_score":0.20413566567003727,"num_words":14,"start":75.895,"end":85.30694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand.\n\nWe appreciate your call, and we'll be with you shortly. Calling Bunzl. You're speaking with Juliet.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Kay O'Brien.\n\nChannel 1: Sorry. What was the first name?\n\nChannel 0: Kaye, k a y.\n\nChannel 1: Ryan. What was that in regards to?\n\nChannel 0: We just want 2% cybersecurity.\n\nChannel 1: You want to present cybersecurity?\n\nChannel 0: Yes.\n\nChannel 1: K. If you could possibly send that through as an email to our customer service email, then we can forward that one on to Kaye as I don't have her contact number.\n\nChannel 0: I see. Okay. Sure then. Thank you.\n\nChannel 1: That's okay. Do you have our customer service email?\n\nChannel 0: I all have here the direct email for you. Nothing to worry.\n\nChannel 1: Okay. Thank you so\n\nChannel 0: Alright.\n\nChannel 1: much.\n\nChannel 0: Mhmm. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Bunzl Australasia.","start":1.12,"end":3.1399999,"sentiment":"positive","sentiment_score":0.35143261154492694},{"text":"For Bunzl customer service, please press 1.","start":4.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.09929458158356803},{"text":"For Bunzl Australia and New Zealand, press 2.","start":7.9199996,"end":10.98,"sentiment":"neutral","sentiment_score":0.06024288898333907},{"text":"For all other calls, please press 3.","start":11.679999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.03579916299453804},{"text":"Hello, and thank you for calling Bunzl Australia and New Zealand.","start":22.935,"end":26.795,"sentiment":"positive","sentiment_score":0.45798874172297394}],"sentiment":"neutral","sentiment_score":0.2198479782598905,"channel":1,"num_words":39,"start":1.12,"end":26.795},{"sentences":[{"text":"We appreciate your call, and we'll be with you shortly.","start":27.255001,"end":30.154999,"sentiment":"positive","sentiment_score":0.6046783447265625},{"text":"Calling Bunzl.","start":34.42,"end":35.14,"sentiment":"neutral","sentiment_score":0.1594270020723343},{"text":"You're speaking with Juliet.","start":35.14,"end":36.28,"sentiment":"neutral","sentiment_score":0.10662221349775791}],"sentiment":"positive","sentiment_score":0.4245078940875828,"channel":1,"num_words":16,"start":27.255001,"end":36.28},{"sentences":[{"text":"Yes, dear.","start":37.23,"end":38.03,"sentiment":"neutral","sentiment_score":0.1590881645679474},{"text":"Good afternoon.","start":38.03,"end":38.93,"sentiment":"neutral","sentiment_score":0.2377852499485016},{"text":"I'm looking for Kay O'Brien.","start":39.23,"end":41.17,"sentiment":"neutral","sentiment_score":0.03915883228182793}],"sentiment":"neutral","sentiment_score":0.10994899893800418,"channel":0,"num_words":9,"start":37.23,"end":41.17},{"sentences":[{"text":"Sorry.","start":43.795,"end":44.195,"sentiment":"neutral","sentiment_score":-0.042950887233018875},{"text":"What was the first name?","start":44.195,"end":45.575,"sentiment":"neutral","sentiment_score":-0.03325818106532097}],"sentiment":"neutral","sentiment_score":-0.03487363209327062,"channel":1,"num_words":6,"start":43.795,"end":45.575},{"sentences":[{"text":"Kaye, k a y.","start":46.485,"end":48.504997,"sentiment":"neutral","sentiment_score":-0.01016673631966114}],"sentiment":"neutral","sentiment_score":-0.01016673631966114,"channel":0,"num_words":4,"start":46.485,"end":48.504997},{"sentences":[{"text":"Ryan.","start":51.555,"end":52.055,"sentiment":"neutral","sentiment_score":-0.019934438169002533},{"text":"What was that in regards to?","start":52.114998,"end":53.735,"sentiment":"neutral","sentiment_score":-0.01642742504676183}],"sentiment":"neutral","sentiment_score":-0.016928426921367645,"channel":1,"num_words":7,"start":51.555,"end":53.735},{"sentences":[{"text":"We just want 2% cybersecurity.","start":54.805,"end":56.664997,"sentiment":"neutral","sentiment_score":-0.03861977234482765}],"sentiment":"neutral","sentiment_score":-0.03861977234482765,"channel":0,"num_words":5,"start":54.805,"end":56.664997},{"sentences":[{"text":"You want to present cybersecurity?","start":59.09,"end":60.87,"sentiment":"neutral","sentiment_score":-0.02389397881925106}],"sentiment":"neutral","sentiment_score":-0.02389397881925106,"channel":1,"num_words":5,"start":59.09,"end":60.87},{"sentences":[{"text":"Yes.","start":62.06,"end":62.56,"sentiment":"neutral","sentiment_score":0.0004567289724946022}],"sentiment":"neutral","sentiment_score":0.0004567289724946022,"channel":0,"num_words":1,"start":62.06,"end":62.56},{"sentences":[{"text":"K.","start":63.809998,"end":64.31,"sentiment":"neutral","sentiment_score":-0.006952067371457815},{"text":"If you could possibly send that through as an email to our customer service email, then we can forward that one on to Kaye as I don't have her contact number.","start":64.45,"end":71.995,"sentiment":"neutral","sentiment_score":-0.03215490035232036}],"sentiment":"neutral","sentiment_score":-0.03136731182166841,"channel":1,"num_words":32,"start":63.809998,"end":71.995},{"sentences":[{"text":"I see.","start":72.195,"end":73.555,"sentiment":"neutral","sentiment_score":-0.00900591118261218},{"text":"Okay.","start":73.555,"end":74.034996,"sentiment":"neutral","sentiment_score":0.05940619856119156},{"text":"Sure then.","start":74.034996,"end":74.675,"sentiment":"neutral","sentiment_score":0.11452857404947281},{"text":"Thank you.","start":74.675,"end":75.495,"sentiment":"neutral","sentiment_score":0.2781659662723541}],"sentiment":"neutral","sentiment_score":0.11811192240566015,"channel":0,"num_words":7,"start":72.195,"end":75.495},{"sentences":[{"text":"That's okay.","start":75.895,"end":76.455,"sentiment":"neutral","sentiment_score":0.18618406355381012},{"text":"Do you have our customer service email?","start":76.455,"end":78.315,"sentiment":"neutral","sentiment_score":0.0691591730075223}],"sentiment":"neutral","sentiment_score":0.0951647042400307,"channel":1,"num_words":9,"start":75.895,"end":78.315},{"sentences":[{"text":"I all have here the direct email for you.","start":79.58694,"end":81.90694,"sentiment":"neutral","sentiment_score":0.1492418713039822},{"text":"Nothing to worry.","start":81.90694,"end":82.966934,"sentiment":"neutral","sentiment_score":0.16911323616902033}],"sentiment":"neutral","sentiment_score":0.15420971252024174,"channel":0,"num_words":12,"start":79.58694,"end":82.966934},{"sentences":[{"text":"Okay.","start":83.686935,"end":84.16694,"sentiment":"neutral","sentiment_score":0.27691197395324707},{"text":"Thank you so","start":84.16694,"end":84.80694,"sentiment":"positive","sentiment_score":0.4425220191478729}],"sentiment":"positive","sentiment_score":0.40111950784921646,"channel":1,"num_words":4,"start":83.686935,"end":84.80694},{"sentences":[{"text":"Alright.","start":84.786934,"end":85.286934,"sentiment":"positive","sentiment_score":0.421591579914093}],"sentiment":"positive","sentiment_score":0.421591579914093,"channel":0,"num_words":1,"start":84.786934,"end":85.286934},{"sentences":[{"text":"much.","start":84.80694,"end":85.30694,"sentiment":"positive","sentiment_score":0.3969389498233795}],"sentiment":"positive","sentiment_score":0.3969389498233795,"channel":1,"num_words":1,"start":84.80694,"end":85.30694},{"sentences":[{"text":"Mhmm.","start":85.42693,"end":85.826935,"sentiment":"neutral","sentiment_score":0.15941840410232544},{"text":"Thank you.","start":85.826935,"end":86.56693,"sentiment":"neutral","sentiment_score":0.2706034258008003}],"sentiment":"neutral","sentiment_score":0.2335417519013087,"channel":0,"num_words":3,"start":85.42693,"end":86.56693}]},"summary":{"result":"success","short":"A caller is trying to reach Kay O'Brien at Bunzl Australia and New Zealand, but is directed to Juliet. The caller requests Kaye to present cybersecurity and asks for her contact number, but Juliet doesn't have her contact number. The caller asks for Kaye's email address and Juliet provides it."},"intents":{"segments":[{"text":"Thank you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand. We appreciate your call, and we'll be with you shortly. Calling Bunzl. You're speaking with Juliet. Yes, dear.","start_word":1,"end_word":57,"intents":[{"intent":"Check customer service","confidence_score":0.00037831813}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.22737960517406464},{"text":"We appreciate your call, and we'll be with you shortly.","start_word":39,"end_word":48,"sentiment":"positive","sentiment_score":0.6081466674804688},{"text":"Calling Bunzl. You're speaking with Juliet. Yes, dear. Good afternoon. I'm looking for Kay O'Brien. Sorry. What was the first name? Kaye, k a y. Ryan. What was that in regards to? We just want 2% cybersecurity. You want to present cybersecurity? Yes. K. If you could possibly send that through as an email to our customer service email, then we can forward that one on to Kaye as I don't have her contact number. I see. Okay. Sure then. Thank you. That's okay. Do you have our customer service email? I all have here the direct email for you. Nothing to worry. Okay.","start_word":49,"end_word":152,"sentiment":"neutral","sentiment_score":0.04611499235033989},{"text":"Thank you so Alright. much.","start_word":153,"end_word":157,"sentiment":"positive","sentiment_score":0.4232773184776306},{"text":"Mhmm. Thank you.","start_word":158,"end_word":160,"sentiment":"neutral","sentiment_score":0.2245452105998993}],"average":{"sentiment":"neutral","sentiment_score":0.13977729668051508}}}}