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Satviki Gog. Yeah? Okay. So you have your own router. Is that right? Got it. You have to hang on a sec. Are you are you on WhatsApp by any chance? Okay. May I have the WhatsApp number? Okay. So this is okay. Yep. Hang on. Yep. Nine eight 60. Yep. Okay. Got it. What what was your name then? Alyssa. I've just text you on the WhatsApp. Hi, Alyssa. Did you get it? Okay. Can you just send me a photo of that router you're using? And underneath the router or somewhere, there should be a sticker on it. Can you send me that sticker as well? Okay. Okay. Got it. Okay. Well, that's that's that's you shouldn't be touching this router. That's not a router. That's a network terminal device. Yeah. But you're not supposed to touch this. You've taken this off the wall. You need to put it back. Yeah. Because if you damage this, super networks are gonna find you liable for it. So you you please put that back where it was. Is it switched on? Because I don't see the lights on. Well, I can't see the power light, the broadband light, or the service light. Oh, yes. Okay. Hang on. Alright. Yes. I can see it. It's just it's it's very dim. Alright. The cable that goes into the Ethernet one port, the black cable, Where is it plugged into the other end? Oh, so the other router. So you got two routers. Calix. Oh, no. That's so which is the other router? The red one. Yeah? Okay. So I need I need the sticker on that router. Okay. You got it here. Alright. Now do you have a laptop? Okay. If you open up your laptop and connect to the Wi Fi is this router switched on as well? Okay. Have you so you you know how to log in to the router interface. Right? Okay. Can you log in to it again and see if you can find the triple POE settings? I'll just text it to you. Yeah. Well, you need to change dynamic IP to PPP. Can you do that? Can you send me a photo of that? Yes. Yep. Okay. Yeah. I could only see the top part or The PPPOE, I need to see the bottom part as well. Yeah. I need to have a look at that, please. Yeah. Alright. So now the username, you need to change that, and I'll give you the username. Hang on a sec. Alright. Can you put this, what I've just sent you, into the username, please? Just copy paste. And then the password what have you got for the password? Now we can use that, but I think you're better off just, you know, putting our stuff there. This is the password. I'm just giving you the password now. There it is. So if you just copy paste into that and then go next, I think it is, or save does it say save or next? Yeah. Can you do that? Okay. So what's the next stage on that? Oh, okay. Alright. Okay. Another thing too, the back of the router where the cables are plugged into, can you send me a quick photo of that, please? Okay. Let me just check something from my end. You know? You're a Unit 60939 Dalvin Street. Right? Okay. Where's the one, two, three, your five slots. That slot that it's plugged into, is it a WAN port on, is it? The port that that black cable's plugged into the back of the router, is it the WAN port? Oh, okay. It's the same thing. Alright. No worries. Hang on. I'm just checking something in the back end. Hang on a sec. Okay. Your service is now online. Hello? Yeah. Your Internet's online now. You can start using it. For what? No. No. The Wi Fi, I I don't know. That's on the sticker on the router. The username and password I gave you is the authentication for the gateway, so your Internet works. So nothing to do with the Wi Fi. The Wi Fi will be on the router there somewhere. Okay. So you yeah. Whatever. Yeah. And the password should be on the sticker. I can't see it properly because you sent me the sticker on it, but the black cable is covering everything. Okay. Well yeah. Yeah. Yeah. Good. A 100%. Anything else? Alright. Have a good afternoon, and thank you for joining GetYourTell. Thank you. 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afternoon. Edchel. Hello? How are you? Mhmm.\n\nMay I have your name, please? Hang on a sec. Let me just pull out your account. And what's your new roommate's name? Not for you all the way.\n\nSatviki Gog. Yeah? Okay. So you have your own router. Is that right?\n\nGot it. You have to hang on a sec. Are you are you on WhatsApp by any chance? Okay. May I have the WhatsApp number?\n\nOkay. So this is okay. Yep. Hang on. Yep.\n\nNine eight 60. Yep. Okay. Got it. What what was your name then?\n\nAlyssa. I've just text you on the WhatsApp. Hi, Alyssa. Did you get it? Okay.\n\nCan you just send me a photo of that router you're using? And underneath the router or somewhere, there should be a sticker on it. Can you send me that sticker as well? Okay. Okay.\n\nGot it. Okay. Well, that's that's that's you shouldn't be touching this router. That's not a router. That's a network terminal device.\n\nYeah. But you're not supposed to touch this. You've taken this off the wall. You need to put it back. Yeah.\n\nBecause if you damage this, super networks are gonna find you liable for it. So you you please put that back where it was. Is it switched on? Because I don't see the lights on. Well, I can't see the power light, the broadband light, or the service light.\n\nOh, yes. Okay. Hang on. Alright. Yes.\n\nI can see it. It's just it's it's very dim. Alright. The cable that goes into the Ethernet one port, the black cable, Where is it plugged into the other end? Oh, so the other router.\n\nSo you got two routers. Calix. Oh, no. That's so which is the other router? The red one.\n\nYeah? Okay. So I need I need the sticker on that router. Okay. You got it here.\n\nAlright. Now do you have a laptop? Okay. If you open up your laptop and connect to the Wi Fi is this router switched on as well? Okay.\n\nHave you so you you know how to log in to the router interface. Right? Okay. Can you log in to it again and see if you can find the triple POE settings? I'll just text it to you.\n\nYeah. Well, you need to change dynamic IP to PPP. Can you do that? Can you send me a photo of that? Yes.\n\nYep. Okay. Yeah. I could only see the top part or The PPPOE, I need to see the bottom part as well. Yeah.\n\nI need to have a look at that, please. Yeah. Alright. So now the username, you need to change that, and I'll give you the username. Hang on a sec.\n\nAlright. Can you put this, what I've just sent you, into the username, please? Just copy paste. And then the password what have you got for the password? Now we can use that, but I think you're better off just, you know, putting our stuff there.\n\nThis is the password. I'm just giving you the password now. There it is. So if you just copy paste into that and then go next, I think it is, or save does it say save or next? Yeah.\n\nCan you do that? Okay. So what's the next stage on that? Oh, okay. Alright.\n\nOkay. Another thing too, the back of the router where the cables are plugged into, can you send me a quick photo of that, please? Okay. Let me just check something from my end. You know?\n\nYou're a Unit 60939 Dalvin Street. Right? Okay. Where's the one, two, three, your five slots. That slot that it's plugged into, is it a WAN port on, is it?\n\nThe port that that black cable's plugged into the back of the router, is it the WAN port? Oh, okay. It's the same thing. Alright. No worries.\n\nHang on. I'm just checking something in the back end. Hang on a sec. Okay. Your service is now online.\n\nHello? Yeah. Your Internet's online now. You can start using it. For what?\n\nNo. No. The Wi Fi, I I don't know. That's on the sticker on the router. The username and password I gave you is the authentication for the gateway, so your Internet works.\n\nSo nothing to do with the Wi Fi. The Wi Fi will be on the router there somewhere. Okay. So you yeah. Whatever.\n\nYeah. And the password should be on the sticker. I can't see it properly because you sent me the sticker on it, but the black cable is covering everything. Okay. Well yeah.\n\nYeah. Yeah. Good. A 100%. Anything else?\n\nAlright. Have a good afternoon, and thank you for joining GetYourTell. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.48239661753177643},{"text":"Edchel.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.3132251501083374},{"text":"Hello?","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.22843247652053833},{"text":"How are you?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.19095234076182047},{"text":"Mhmm.","start":13.1050005,"end":13.6050005,"sentiment":"neutral","sentiment_score":-0.027872104197740555}],"sentiment":"neutral","sentiment_score":0.2564294724725187,"num_words":8,"start":1.12,"end":13.6050005},{"sentences":[{"text":"May I have your name, please?","start":13.665,"end":15.285,"sentiment":"neutral","sentiment_score":0.002446365232268969},{"text":"Hang on a sec.","start":18.465,"end":19.185,"sentiment":"neutral","sentiment_score":0.00767349312081933},{"text":"Let me just pull out your account.","start":19.185,"end":20.965,"sentiment":"neutral","sentiment_score":0.018174600122230395},{"text":"And what's your new roommate's name?","start":29.66,"end":31.84,"sentiment":"neutral","sentiment_score":0.012105951784178615},{"text":"Not for you all the way.","start":35.66,"end":37.04,"sentiment":"neutral","sentiment_score":-0.32463990648587543}],"sentiment":"neutral","sentiment_score":-0.0587106677061268,"num_words":29,"start":13.665,"end":37.04},{"sentences":[{"text":"Satviki Gog.","start":37.58,"end":39.18,"sentiment":"neutral","sentiment_score":0.0004441607743501663},{"text":"Yeah?","start":39.18,"end":39.68,"sentiment":"neutral","sentiment_score":0.02541268989443779},{"text":"Okay.","start":40.965,"end":41.365,"sentiment":"neutral","sentiment_score":0.0327557809650898},{"text":"So you have your own router.","start":41.365,"end":42.965,"sentiment":"neutral","sentiment_score":0.030538597765068214},{"text":"Is that right?","start":42.965,"end":43.785,"sentiment":"neutral","sentiment_score":0.046646952629089355}],"sentiment":"neutral","sentiment_score":0.02940224899122348,"num_words":13,"start":37.58,"end":43.785},{"sentences":[{"text":"Got it.","start":50.805,"end":51.285,"sentiment":"neutral","sentiment_score":0.051522038877010345},{"text":"You have to hang on a sec.","start":51.285,"end":52.725,"sentiment":"neutral","sentiment_score":-0.03234215932232993},{"text":"Are you are you on WhatsApp by any chance?","start":52.725,"end":55.465,"sentiment":"neutral","sentiment_score":-0.0059668612149026655},{"text":"Okay.","start":58.22,"end":58.62,"sentiment":"neutral","sentiment_score":0.01622810959815979},{"text":"May I have the WhatsApp number?","start":58.62,"end":60.239998,"sentiment":"neutral","sentiment_score":0.013991715696950754}],"sentiment":"neutral","sentiment_score":-0.00307497538626194,"num_words":25,"start":50.805,"end":60.239998},{"sentences":[{"text":"Okay.","start":66.3,"end":66.619995,"sentiment":"neutral","sentiment_score":0.021773528307676315},{"text":"So this is okay.","start":66.619995,"end":68.06,"sentiment":"neutral","sentiment_score":0.07946499437093735},{"text":"Yep.","start":68.06,"end":68.56,"sentiment":"neutral","sentiment_score":0.034754641354084015},{"text":"Hang on.","start":70.94501,"end":71.685005,"sentiment":"neutral","sentiment_score":0.02507073525339365},{"text":"Yep.","start":73.025,"end":73.525,"sentiment":"neutral","sentiment_score":0.015037799254059792}],"sentiment":"neutral","sentiment_score":0.04884082410070631,"num_words":9,"start":66.3,"end":73.525},{"sentences":[{"text":"Nine eight 60.","start":75.345,"end":77.26501,"sentiment":"neutral","sentiment_score":0.007999054156243801},{"text":"Yep.","start":77.26501,"end":77.76501,"sentiment":"neutral","sentiment_score":0.015860844403505325},{"text":"Okay.","start":83.985,"end":84.305,"sentiment":"neutral","sentiment_score":0.037150315940380096},{"text":"Got it.","start":84.305,"end":85.045006,"sentiment":"neutral","sentiment_score":0.04552654176950455},{"text":"What what was your name then?","start":86.68,"end":88.21999,"sentiment":"neutral","sentiment_score":0.019171601471801598}],"sentiment":"neutral","sentiment_score":0.021776231937110424,"num_words":13,"start":75.345,"end":88.21999},{"sentences":[{"text":"Alyssa.","start":92.92,"end":93.32,"sentiment":"neutral","sentiment_score":0.0725356936454773},{"text":"I've just text you on the WhatsApp.","start":93.32,"end":94.92,"sentiment":"neutral","sentiment_score":0.05107352031128747},{"text":"Hi, Alyssa.","start":94.92,"end":95.479996,"sentiment":"neutral","sentiment_score":0.08787393197417259},{"text":"Did you get it?","start":95.479996,"end":96.46,"sentiment":"neutral","sentiment_score":0.05874418839812279},{"text":"Okay.","start":97.88,"end":98.28,"sentiment":"neutral","sentiment_score":0.09412902593612672}],"sentiment":"neutral","sentiment_score":0.06232693195343018,"num_words":15,"start":92.92,"end":98.28},{"sentences":[{"text":"Can you just send me a photo of that router you're using?","start":98.28,"end":101.34,"sentiment":"neutral","sentiment_score":0.06582539808005095},{"text":"And underneath the router or somewhere, there should be a sticker on it.","start":102.345,"end":105.465004,"sentiment":"neutral","sentiment_score":0.020349959198098917},{"text":"Can you send me that sticker as well?","start":105.465004,"end":107.40501,"sentiment":"neutral","sentiment_score":0.05431972676888108},{"text":"Okay.","start":109.065,"end":109.565,"sentiment":"neutral","sentiment_score":0.05804784595966339},{"text":"Okay.","start":140.985,"end":141.305,"sentiment":"neutral","sentiment_score":0.05521705001592636}],"sentiment":"neutral","sentiment_score":0.04577934161892959,"num_words":35,"start":98.28,"end":141.305},{"sentences":[{"text":"Got it.","start":141.305,"end":142.045,"sentiment":"neutral","sentiment_score":0.05809294991195202},{"text":"Okay.","start":143.94499,"end":144.265,"sentiment":"neutral","sentiment_score":0.04671080410480499},{"text":"Well, that's that's that's you shouldn't be touching this router.","start":144.265,"end":148.56999,"sentiment":"neutral","sentiment_score":-0.06367909805849195},{"text":"That's not a router.","start":148.56999,"end":149.53,"sentiment":"neutral","sentiment_score":-0.1331265764310956},{"text":"That's a network terminal device.","start":149.53,"end":151.95,"sentiment":"neutral","sentiment_score":-0.00559295229613781}],"sentiment":"neutral","sentiment_score":-0.04701660653914918,"num_words":22,"start":141.305,"end":151.95},{"sentences":[{"text":"Yeah.","start":155.53,"end":155.76999,"sentiment":"neutral","sentiment_score":-0.04696347564458847},{"text":"But you're not supposed to touch this.","start":155.76999,"end":157.665,"sentiment":"neutral","sentiment_score":-0.25428174648966106},{"text":"You've taken this off the wall.","start":158.22499,"end":159.665,"sentiment":"negative","sentiment_score":-0.45587415993213654},{"text":"You need to put it back.","start":159.665,"end":160.885,"sentiment":"negative","sentiment_score":-0.41265244285265607},{"text":"Yeah.","start":161.98499,"end":162.22499,"sentiment":"neutral","sentiment_score":-0.26472169160842896}],"sentiment":"negative","sentiment_score":-0.3477531909233048,"num_words":21,"start":155.53,"end":162.22499},{"sentences":[{"text":"Because if you damage this, super networks are gonna find you liable for it.","start":162.22499,"end":168.545,"sentiment":"negative","sentiment_score":-0.573282214147704},{"text":"So you you please put that back where it was.","start":168.545,"end":173.59999,"sentiment":"neutral","sentiment_score":-0.2580872908234596},{"text":"Is it switched on?","start":174.06,"end":175.09999,"sentiment":"neutral","sentiment_score":-0.0837310403585434},{"text":"Because I don't see the lights on.","start":175.09999,"end":176.95999,"sentiment":"neutral","sentiment_score":-0.1761694529226848},{"text":"Well, I can't see the power light, the broadband light, or the service light.","start":180.22,"end":184.56,"sentiment":"neutral","sentiment_score":-0.13857986565147126}],"sentiment":"neutral","sentiment_score":-0.2880622930064493,"num_words":49,"start":162.22499,"end":184.56},{"sentences":[{"text":"Oh, yes.","start":187.305,"end":187.785,"sentiment":"neutral","sentiment_score":-0.05824032053351402},{"text":"Okay.","start":187.785,"end":188.025,"sentiment":"neutral","sentiment_score":-0.04995592683553696},{"text":"Hang on.","start":188.025,"end":188.425,"sentiment":"neutral","sentiment_score":-0.05651550367474556},{"text":"Alright.","start":188.425,"end":188.905,"sentiment":"neutral","sentiment_score":-0.01553291641175747},{"text":"Yes.","start":188.905,"end":189.145,"sentiment":"neutral","sentiment_score":-0.006010524928569794}],"sentiment":"neutral","sentiment_score":-0.04300157379891191,"num_words":7,"start":187.305,"end":189.145},{"sentences":[{"text":"I can see it.","start":189.145,"end":189.785,"sentiment":"neutral","sentiment_score":-0.014038674533367157},{"text":"It's just it's it's very dim.","start":189.785,"end":192.365,"sentiment":"negative","sentiment_score":-0.380917268494765},{"text":"Alright.","start":193.465,"end":193.965,"sentiment":"neutral","sentiment_score":-0.0812956839799881},{"text":"The cable that goes into the Ethernet one port, the black cable, Where is it plugged into the other end?","start":194.105,"end":202.43,"sentiment":"neutral","sentiment_score":-0.03265826404094696},{"text":"Oh, so the other router.","start":206.01,"end":207.29,"sentiment":"neutral","sentiment_score":-0.028376100957393645}],"sentiment":"neutral","sentiment_score":-0.08938888274133205,"num_words":36,"start":189.145,"end":207.29},{"sentences":[{"text":"So you got two routers.","start":207.29,"end":208.51,"sentiment":"neutral","sentiment_score":-0.0101460637524724},{"text":"Calix.","start":210.32999,"end":210.82999,"sentiment":"neutral","sentiment_score":-0.009472673758864405},{"text":"Oh, no.","start":211.715,"end":212.03499,"sentiment":"neutral","sentiment_score":-0.051528533920645714},{"text":"That's so which is the other router?","start":212.03499,"end":217.555,"sentiment":"neutral","sentiment_score":-0.03829322648899896},{"text":"The red one.","start":217.555,"end":218.11499,"sentiment":"neutral","sentiment_score":-0.012418197467923164}],"sentiment":"neutral","sentiment_score":-0.02603151323273778,"num_words":18,"start":207.29,"end":218.11499},{"sentences":[{"text":"Yeah?","start":218.11499,"end":218.61499,"sentiment":"neutral","sentiment_score":-0.003646865487098694},{"text":"Okay.","start":222.435,"end":222.83499,"sentiment":"neutral","sentiment_score":0.0012468639761209488},{"text":"So I need I need the sticker on that router.","start":222.83499,"end":225.97499,"sentiment":"neutral","sentiment_score":-0.027296677976846696},{"text":"Okay.","start":228.13,"end":228.45,"sentiment":"neutral","sentiment_score":0.009180829860270023},{"text":"You got it here.","start":228.45,"end":229.25,"sentiment":"neutral","sentiment_score":0.01740281842648983}],"sentiment":"neutral","sentiment_score":-0.011563216336071491,"num_words":17,"start":218.11499,"end":229.25},{"sentences":[{"text":"Alright.","start":232.45,"end":232.85,"sentiment":"neutral","sentiment_score":0.02809695526957512},{"text":"Now do you have a laptop?","start":232.85,"end":234.47,"sentiment":"neutral","sentiment_score":0.007199199715008338},{"text":"Okay.","start":237.97,"end":238.155,"sentiment":"neutral","sentiment_score":0.03385261073708534},{"text":"If you open up your laptop and connect to the Wi Fi is this router switched on as well?","start":238.315,"end":244.255,"sentiment":"neutral","sentiment_score":0.012640552301155893},{"text":"Okay.","start":256.75,"end":257.23,"sentiment":"neutral","sentiment_score":-0.19448736310005188}],"sentiment":"neutral","sentiment_score":0.005386710532807878,"num_words":28,"start":232.45,"end":257.23},{"sentences":[{"text":"Have you so you you know how to log in to the router interface.","start":257.23,"end":260.85,"sentiment":"neutral","sentiment_score":-0.09449467222605433},{"text":"Right?","start":260.91,"end":261.41,"sentiment":"neutral","sentiment_score":-0.058166831731796265},{"text":"Okay.","start":262.99,"end":263.47,"sentiment":"neutral","sentiment_score":-0.08067607879638672},{"text":"Can you log in to it again and see if you can find the triple POE settings?","start":263.47,"end":269.325,"sentiment":"neutral","sentiment_score":0.025211263338432592},{"text":"I'll just text it to you.","start":273.24503,"end":274.86502,"sentiment":"neutral","sentiment_score":0.0003622809599619359}],"sentiment":"neutral","sentiment_score":-0.02643597844050815,"num_words":39,"start":257.23,"end":274.86502},{"sentences":[{"text":"Yeah.","start":293.1,"end":293.34,"sentiment":"neutral","sentiment_score":0.006078213453292847},{"text":"Well, you need to change dynamic IP to PPP.","start":293.34,"end":297.44,"sentiment":"neutral","sentiment_score":-0.002309404830965731},{"text":"Can you do that?","start":298.975,"end":299.955,"sentiment":"neutral","sentiment_score":0.028799960389733315},{"text":"Can you send me a photo of that?","start":301.055,"end":302.915,"sentiment":"neutral","sentiment_score":0.01924798230174929},{"text":"Yes.","start":304.655,"end":304.895,"sentiment":"neutral","sentiment_score":0.06838876754045486}],"sentiment":"neutral","sentiment_score":0.014037653803825378,"num_words":23,"start":293.1,"end":304.895},{"sentences":[{"text":"Yep.","start":304.895,"end":305.395,"sentiment":"neutral","sentiment_score":0.0419500544667244},{"text":"Okay.","start":335.585,"end":335.905,"sentiment":"neutral","sentiment_score":0.017667505890130997},{"text":"Yeah.","start":335.905,"end":336.145,"sentiment":"neutral","sentiment_score":0.003558320924639702},{"text":"I could only see the top part or The PPPOE, I need to see the bottom part as well.","start":336.145,"end":342.0,"sentiment":"neutral","sentiment_score":-0.003061389746634584},{"text":"Yeah.","start":347.58,"end":347.9,"sentiment":"neutral","sentiment_score":-0.07395265251398087}],"sentiment":"neutral","sentiment_score":-0.0029975294095018635,"num_words":23,"start":304.895,"end":347.9},{"sentences":[{"text":"I need to have a look at that, please.","start":347.9,"end":349.41998,"sentiment":"neutral","sentiment_score":-0.0887933290667004},{"text":"Yeah.","start":349.41998,"end":349.91998,"sentiment":"neutral","sentiment_score":-0.10302221775054932},{"text":"Alright.","start":370.37003,"end":370.87003,"sentiment":"neutral","sentiment_score":-0.10263951122760771},{"text":"So now the username, you need to change that, and I'll give you the username.","start":371.17,"end":379.99002,"sentiment":"neutral","sentiment_score":-0.038626698000977434},{"text":"Hang on a sec.","start":380.13,"end":381.19,"sentiment":"neutral","sentiment_score":-0.042647057212889194}],"sentiment":"neutral","sentiment_score":-0.058493012981489304,"num_words":30,"start":347.9,"end":381.19},{"sentences":[{"text":"Alright.","start":387.85498,"end":388.095,"sentiment":"neutral","sentiment_score":0.04298202320933342},{"text":"Can you put this, what I've just sent you, into the username, please?","start":388.095,"end":392.435,"sentiment":"neutral","sentiment_score":0.04176462957492241},{"text":"Just copy paste.","start":397.455,"end":398.61,"sentiment":"neutral","sentiment_score":0.033544073502222695},{"text":"And then the password what have you got for the password?","start":400.93,"end":403.90997,"sentiment":"neutral","sentiment_score":0.012813346121798862},{"text":"Now we can use that, but I think you're better off just, you know, putting our stuff there.","start":407.33,"end":411.75,"sentiment":"neutral","sentiment_score":-0.23607854710684884}],"sentiment":"neutral","sentiment_score":-0.07438940461724997,"num_words":46,"start":387.85498,"end":411.75},{"sentences":[{"text":"This is the password.","start":412.195,"end":413.23502,"sentiment":"neutral","sentiment_score":-0.07427968457341194},{"text":"I'm just giving you the password now.","start":413.23502,"end":415.015,"sentiment":"neutral","sentiment_score":-0.04458915601883616},{"text":"There it is.","start":416.755,"end":417.315,"sentiment":"neutral","sentiment_score":0.05551904564102491},{"text":"So if you just copy paste into that and then go next, I think it is, or save does it say save or next?","start":417.315,"end":428.13,"sentiment":"neutral","sentiment_score":0.01138807258879145},{"text":"Yeah.","start":429.38998,"end":429.71,"sentiment":"neutral","sentiment_score":0.03411377966403961}],"sentiment":"neutral","sentiment_score":-0.0034681582489074804,"num_words":39,"start":412.195,"end":429.71},{"sentences":[{"text":"Can you do that?","start":429.71,"end":430.69,"sentiment":"neutral","sentiment_score":0.027631357312202454},{"text":"Okay.","start":436.66998,"end":437.16998,"sentiment":"neutral","sentiment_score":0.01180923543870449},{"text":"So what's the next stage on that?","start":439.605,"end":442.745,"sentiment":"neutral","sentiment_score":0.0021968044872794834},{"text":"Oh, okay.","start":447.04498,"end":447.605,"sentiment":"neutral","sentiment_score":-0.013601934537291527},{"text":"Alright.","start":447.605,"end":448.005,"sentiment":"neutral","sentiment_score":0.0008730950648896396}],"sentiment":"neutral","sentiment_score":0.007425434805918485,"num_words":15,"start":429.71,"end":448.005},{"sentences":[{"text":"Okay.","start":448.005,"end":448.505,"sentiment":"neutral","sentiment_score":-0.013697780668735504},{"text":"Another thing too, the back of the router where the cables are plugged into, can you send me a quick photo of that, please?","start":459.84,"end":467.23502,"sentiment":"neutral","sentiment_score":-0.02174642375515153},{"text":"Okay.","start":478.56,"end":479.06,"sentiment":"neutral","sentiment_score":0.027545247226953503},{"text":"Let me just check something from my end.","start":486.0,"end":487.88,"sentiment":"neutral","sentiment_score":0.02634119405411184},{"text":"You know?","start":487.88,"end":488.5,"sentiment":"neutral","sentiment_score":0.01493280939757824}],"sentiment":"neutral","sentiment_score":-0.007429764787149098,"num_words":36,"start":448.005,"end":488.5},{"sentences":[{"text":"You're a Unit 60939 Dalvin Street.","start":490.24,"end":493.44,"sentiment":"neutral","sentiment_score":0.015528720648338398},{"text":"Right?","start":493.44,"end":493.785,"sentiment":"neutral","sentiment_score":0.01877663843333721},{"text":"Okay.","start":502.105,"end":502.505,"sentiment":"neutral","sentiment_score":0.02377343736588955},{"text":"Where's the one, two, three, your five slots.","start":502.505,"end":506.49,"sentiment":"neutral","sentiment_score":0.014501241035759449},{"text":"That slot that it's plugged into, is it a WAN port on, is it?","start":506.78998,"end":511.21,"sentiment":"neutral","sentiment_score":0.011235447400914771}],"sentiment":"neutral","sentiment_score":0.013634286386271318,"num_words":30,"start":490.24,"end":511.21},{"sentences":[{"text":"The port that that black cable's plugged into the back of the router, is it the WAN port?","start":513.58997,"end":519.61,"sentiment":"neutral","sentiment_score":-0.00459495202327768},{"text":"Oh, okay.","start":525.695,"end":526.095,"sentiment":"neutral","sentiment_score":0.0018848394975066185},{"text":"It's the same thing.","start":526.095,"end":526.815,"sentiment":"neutral","sentiment_score":0.0011221403256058693},{"text":"Alright.","start":526.815,"end":527.135,"sentiment":"neutral","sentiment_score":0.044572606682777405},{"text":"No worries.","start":527.135,"end":527.795,"sentiment":"neutral","sentiment_score":0.05706810764968395}],"sentiment":"neutral","sentiment_score":0.0031206639207623623,"num_words":27,"start":513.58997,"end":527.795},{"sentences":[{"text":"Hang on.","start":540.54,"end":541.01996,"sentiment":"neutral","sentiment_score":0.03373386524617672},{"text":"I'm just checking something in the back end.","start":541.01996,"end":542.54,"sentiment":"neutral","sentiment_score":0.022871962981298566},{"text":"Hang on a sec.","start":542.54,"end":543.51996,"sentiment":"neutral","sentiment_score":0.009238341124728322},{"text":"Okay.","start":563.60004,"end":564.0,"sentiment":"neutral","sentiment_score":0.11319075524806976},{"text":"Your service is now online.","start":564.0,"end":565.7,"sentiment":"neutral","sentiment_score":0.17620062828063965}],"sentiment":"neutral","sentiment_score":0.06407953477464616,"num_words":20,"start":540.54,"end":565.7},{"sentences":[{"text":"Hello?","start":569.36,"end":569.86,"sentiment":"neutral","sentiment_score":0.12414778023958206},{"text":"Yeah.","start":571.52,"end":571.84,"sentiment":"neutral","sentiment_score":0.14572644233703613},{"text":"Your Internet's online now.","start":571.84,"end":573.04,"sentiment":"neutral","sentiment_score":0.17867519333958626},{"text":"You can start using it.","start":573.04,"end":574.5,"sentiment":"neutral","sentiment_score":0.17853125929832458},{"text":"For what?","start":578.885,"end":579.625,"sentiment":"neutral","sentiment_score":-0.0009144793730229139}],"sentiment":"neutral","sentiment_score":0.14426171797542617,"num_words":13,"start":569.36,"end":579.625},{"sentences":[{"text":"No.","start":582.085,"end":582.325,"sentiment":"neutral","sentiment_score":-0.03949420154094696},{"text":"No.","start":582.325,"end":582.565,"sentiment":"neutral","sentiment_score":-0.048038072884082794},{"text":"The Wi Fi, I I don't know.","start":582.565,"end":584.165,"sentiment":"neutral","sentiment_score":-0.04222289818738188},{"text":"That's on the sticker on the router.","start":584.165,"end":585.925,"sentiment":"neutral","sentiment_score":-0.023690081600631987},{"text":"The username and password I gave you is the authentication for the gateway, so your Internet 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a good afternoon, and thank you for joining GetYourTell.","start":626.8369,"end":629.3369,"sentiment":"positive","sentiment_score":0.8251731634140015},{"text":"Thank you.","start":631.1569,"end":631.55695,"sentiment":"positive","sentiment_score":0.7355778813362122},{"text":"Bye bye.","start":631.55695,"end":632.29694,"sentiment":"positive","sentiment_score":0.36771060526371}],"sentiment":"positive","sentiment_score":0.7019905557235082,"num_words":15,"start":626.5169,"end":632.29694}]}}]},{"alternatives":[{"transcript":"Hi. Hi. I'm having trouble setting up my Wi Fi. So yeah. It's Alyssa Shaw. It might be under my roommate's name if you'd like to check that instead. It's Satviki, s a t v I k I. Yep. Yep. Yeah. So we have a gateway, which is Calix GigaHub. Yes. I am on WhatsApp. Yeah. 98220. Sorry. It's 91 International number. Yeah. So it's 919 82201 yeah. 10301. It's Alyssa. Yep. Yes. I got it. Mhmm. Yes. Yeah. Sure. Okay. K. That's one, and that's the sticker underneath. Right. We have a router as well, but it just doesn't seem to connect. I can send you that as well. Yeah. Right. It is switched on. Yes. All matching? Yep. Yeah. It's plugged into the other router. I sent I sent you an image of that as well. Yeah. The red one. It's the D Link router. Sorry? Yeah. Yes. I do have a laptop. It's all switched on. So the issue is I've tried, like, configuring it online by, like, connecting to the IP address and everything, But it keeps saying no Internet connection. Yeah. I've I've done that. Sorry. See if I can find what? Yeah. Okay. Yeah. It says dynamic IP connection. Mhmm. Yes. I'll show you what it says. Oh, I think that's just the username and password I set up. One second. Let me know if my photograph was blurry. My it's a bit broken. Mhmm. Okay. Yep. Alright. Mhmm. Yep. Yeah. Save. It says save. Yep. It's saying changes are being saved. It's still it's still loading. It's still saying your changes are being saved. Yeah. It takes a while. Mhmm. Yeah. So it didn't save, but it's on the same, like, page. Mhmm. Yep. Sorry? No. It is it says Internet. Yeah. Alright. Yeah. Hello? Okay. And this is the username and password for the Wi Fi? Like, that's what it show up as? Right. Okay. Yeah. So it'll it'll come up as D Link. Okay. Yeah. That's that's all good. I can I can see it? Okay. So it should work now. Right? Okay. Perfect. Thank you so much. No. That's it. Thank you. You too. Thank you. 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Hi. I'm having trouble setting up my Wi Fi. So yeah. It's Alyssa Shaw.\n\nIt might be under my roommate's name if you'd like to check that instead. It's Satviki, s a t v I k I. Yep. Yep. Yeah.\n\nSo we have a gateway, which is Calix GigaHub. Yes. I am on WhatsApp. Yeah. 98220.\n\nSorry. It's 91 International number. Yeah. So it's 919 82201 yeah. 10301.\n\nIt's Alyssa. Yep. Yes. I got it. Mhmm.\n\nYes. Yeah. Sure. Okay. K.\n\nThat's one, and that's the sticker underneath. Right. We have a router as well, but it just doesn't seem to connect. I can send you that as well. Yeah.\n\nRight. It is switched on. Yes. All matching? Yep.\n\nYeah. It's plugged into the other router. I sent I sent you an image of that as well. Yeah. The red one.\n\nIt's the D Link router. Sorry? Yeah. Yes. I do have a laptop.\n\nIt's all switched on. So the issue is I've tried, like, configuring it online by, like, connecting to the IP address and everything, But it keeps saying no Internet connection. Yeah. I've I've done that. Sorry.\n\nSee if I can find what? Yeah. Okay. Yeah. It says dynamic IP connection.\n\nMhmm. Yes. I'll show you what it says. Oh, I think that's just the username and password I set up. One second.\n\nLet me know if my photograph was blurry. My it's a bit broken. Mhmm. Okay. Yep.\n\nAlright. Mhmm. Yep. Yeah. Save.\n\nIt says save. Yep. It's saying changes are being saved. It's still it's still loading. It's still saying your changes are being saved.\n\nYeah. It takes a while. Mhmm. Yeah. So it didn't save, but it's on the same, like, page.\n\nMhmm. Yep. Sorry? No. It is it says Internet.\n\nYeah. Alright. Yeah. Hello? Okay.\n\nAnd this is the username and password for the Wi Fi? Like, that's what it show up as? Right. Okay. Yeah.\n\nSo it'll it'll come up as D Link. Okay. Yeah. That's that's all good. I can I can see it?\n\nOkay. So it should work now. Right? Okay. Perfect.\n\nThank you so much. No. That's it. Thank you. You too.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.14874370396137238},{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.18133020401000977},{"text":"I'm having trouble setting up my Wi Fi.","start":7.52,"end":11.7,"sentiment":"neutral","sentiment_score":-0.05891855247318745},{"text":"So yeah.","start":15.025,"end":15.905001,"sentiment":"neutral","sentiment_score":0.038748420774936676},{"text":"It's Alyssa Shaw.","start":15.905001,"end":18.005001,"sentiment":"neutral","sentiment_score":0.05374017730355263}],"sentiment":"neutral","sentiment_score":0.006496190776427587,"num_words":15,"start":5.8399997,"end":18.005001},{"sentences":[{"text":"It might be under my roommate's name if you'd like to check that instead.","start":23.744999,"end":27.445,"sentiment":"neutral","sentiment_score":-0.0163584580378873},{"text":"It's Satviki, s a t v I k 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and that's the sticker underneath.","start":138.705,"end":142.88,"sentiment":"neutral","sentiment_score":0.0378373031105314},{"text":"Right.","start":152.62,"end":153.015,"sentiment":"neutral","sentiment_score":0.017013704404234886},{"text":"We have a router as well, but it just doesn't seem to connect.","start":153.255,"end":156.455,"sentiment":"neutral","sentiment_score":-0.044382962254950635},{"text":"I can send you that as well.","start":156.455,"end":157.995,"sentiment":"neutral","sentiment_score":-0.3172546795436314},{"text":"Yeah.","start":161.255,"end":161.755,"sentiment":"neutral","sentiment_score":-0.23980189859867096}],"sentiment":"neutral","sentiment_score":-0.09502373581174119,"num_words":29,"start":138.705,"end":161.755},{"sentences":[{"text":"Right.","start":175.40999,"end":175.90999,"sentiment":"neutral","sentiment_score":-0.10818976163864136},{"text":"It is switched 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my photograph was blurry.","start":354.365,"end":357.425,"sentiment":"neutral","sentiment_score":-0.30415743216872215},{"text":"My it's a bit broken.","start":357.565,"end":358.945,"sentiment":"negative","sentiment_score":-0.5415395855903625},{"text":"Mhmm.","start":374.95,"end":375.45,"sentiment":"neutral","sentiment_score":-0.03818686306476593},{"text":"Okay.","start":377.61502,"end":378.11502,"sentiment":"neutral","sentiment_score":-0.011043252423405647},{"text":"Yep.","start":395.34,"end":395.84,"sentiment":"neutral","sentiment_score":0.04359787702560425}],"sentiment":"neutral","sentiment_score":-0.32166185148525983,"num_words":16,"start":354.365,"end":395.84},{"sentences":[{"text":"Alright.","start":396.06,"end":396.56,"sentiment":"neutral","sentiment_score":0.06301265954971313},{"text":"Mhmm.","start":413.615,"end":414.115,"sentiment":"neutral","sentiment_score":-0.04216793924570083},{"text":"Yep.","start":415.295,"end":415.795,"sentiment":"neutral","sentiment_score":0.05950034409761429},{"text":"Yeah.","start":427.31,"end":427.71002,"sentiment":"neutral","sentiment_score":0.0008881110697984695},{"text":"Save.","start":427.71002,"end":428.21002,"sentiment":"neutral","sentiment_score":0.005454728379845619}],"sentiment":"neutral","sentiment_score":0.017337580770254137,"num_words":5,"start":396.06,"end":428.21002},{"sentences":[{"text":"It 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Fi?","start":575.445,"end":581.445,"sentiment":"neutral","sentiment_score":0.01089944375086237},{"text":"Like, that's what it show up as?","start":581.445,"end":583.22504,"sentiment":"neutral","sentiment_score":-0.02296010431434427},{"text":"Right.","start":592.89996,"end":593.13995,"sentiment":"neutral","sentiment_score":-0.019212573766708377},{"text":"Okay.","start":593.13995,"end":593.63995,"sentiment":"neutral","sentiment_score":-0.006032085977494717},{"text":"Yeah.","start":603.865,"end":604.185,"sentiment":"neutral","sentiment_score":0.00944225676357746}],"sentiment":"neutral","sentiment_score":-0.002696631043883306,"num_words":21,"start":575.445,"end":604.185},{"sentences":[{"text":"So it'll it'll come up as D 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now.","start":617.73,"end":618.93,"sentiment":"neutral","sentiment_score":0.11984631568193435},{"text":"Right?","start":618.93,"end":619.43,"sentiment":"neutral","sentiment_score":0.09620824456214903},{"text":"Okay.","start":620.45,"end":620.95,"sentiment":"neutral","sentiment_score":0.24398207664489743},{"text":"Perfect.","start":621.33,"end":621.83,"sentiment":"positive","sentiment_score":0.6098207831382751}],"sentiment":"neutral","sentiment_score":0.17981207453542286,"num_words":9,"start":616.825,"end":621.83},{"sentences":[{"text":"Thank you so much.","start":621.89,"end":623.11,"sentiment":"positive","sentiment_score":0.67340287566185},{"text":"No.","start":624.93,"end":625.09,"sentiment":"neutral","sentiment_score":0.02802818827331066},{"text":"That's it.","start":625.09,"end":625.65,"sentiment":"neutral","sentiment_score":0.07525570690631866},{"text":"Thank you.","start":625.65,"end":626.39,"sentiment":"neutral","sentiment_score":0.329818993806839},{"text":"You too.","start":629.97,"end":630.45,"sentiment":"positive","sentiment_score":0.6058487296104431}],"sentiment":"positive","sentiment_score":0.43122605014253745,"num_words":11,"start":621.89,"end":630.45},{"sentences":[{"text":"Thank you.","start":630.45,"end":631.35,"sentiment":"positive","sentiment_score":0.7863258421421051},{"text":"Bye.","start":632.37,"end":632.87,"sentiment":"neutral","sentiment_score":-0.09114477783441544}],"sentiment":"positive","sentiment_score":0.4938356354832649,"num_words":3,"start":630.45,"end":632.87}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Edchel. Hello?\n\nChannel 1: Hi. Hi. I'm\n\nChannel 0: How\n\nChannel 1: having\n\nChannel 0: are you?\n\nChannel 1: trouble setting up my Wi Fi.\n\nChannel 0: Mhmm. May I have your name, please?\n\nChannel 1: So yeah. It's Alyssa Shaw.\n\nChannel 0: Hang on a sec. Let me just pull out your account.\n\nChannel 1: It might be under my roommate's name if you'd like to check that instead.\n\nChannel 0: And what's your new roommate's name?\n\nChannel 1: It's Satviki, s a t v I k I.\n\nChannel 0: Not for you all the way. Satviki\n\nChannel 1: Yep.\n\nChannel 0: Gog. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: Okay. So you have your own router. Is that right?\n\nChannel 1: Yeah. So we have a gateway, which is Calix GigaHub.\n\nChannel 0: Got it. You have to hang on a sec. Are you are you on WhatsApp by any chance?\n\nChannel 1: Yes. I am on WhatsApp.\n\nChannel 0: Okay. May I have the WhatsApp number?\n\nChannel 1: Yeah. 98220. Sorry. It's 91\n\nChannel 0: Okay. So this is okay.\n\nChannel 1: International\n\nChannel 0: Yep.\n\nChannel 1: number. Yeah. So\n\nChannel 0: Hang on.\n\nChannel 1: it's 919\n\nChannel 0: Yep.\n\nChannel 1: 82201\n\nChannel 0: Nine eight 60. Yep.\n\nChannel 1: yeah. 10301.\n\nChannel 0: Okay. Got it. What what was your name then?\n\nChannel 1: It's Alyssa. Yep.\n\nChannel 0: Alyssa. I've just text you on the WhatsApp. Hi, Alyssa. Did you get it?\n\nChannel 1: Yes. I got it.\n\nChannel 0: Okay. Can you just send me a photo of that router you're using?\n\nChannel 1: Mhmm.\n\nChannel 0: And underneath the router or somewhere, there should be a sticker on it. Can you send me that sticker as well?\n\nChannel 1: Yes. Yeah. Sure.\n\nChannel 0: Okay.\n\nChannel 1: Okay. K. That's one,\n\nChannel 0: Okay.\n\nChannel 1: and that's\n\nChannel 0: Got it.\n\nChannel 1: the sticker underneath.\n\nChannel 0: Okay. Well, that's that's that's you shouldn't be touching this router. That's not a router. That's a network terminal device.\n\nChannel 1: Right. We have a router as well, but it just doesn't\n\nChannel 0: Yeah.\n\nChannel 1: seem\n\nChannel 0: But\n\nChannel 1: to\n\nChannel 0: you're\n\nChannel 1: connect.\n\nChannel 0: not supposed\n\nChannel 1: I can\n\nChannel 0: to\n\nChannel 1: send\n\nChannel 0: touch\n\nChannel 1: you that\n\nChannel 0: this.\n\nChannel 1: as well.\n\nChannel 0: You've taken this off the wall. You need to put it back.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because if you damage this, super networks are gonna find you liable for it. So you you please put that back where it was. Is it switched on? Because I\n\nChannel 1: Right.\n\nChannel 0: don't see the lights on.\n\nChannel 1: It is switched on. Yes.\n\nChannel 0: Well, I can't see\n\nChannel 1: All\n\nChannel 0: the power light,\n\nChannel 1: matching?\n\nChannel 0: the broadband light, or the service light. Oh, yes. Okay. Hang on. Alright.\n\nYes. I can see it. It's just\n\nChannel 1: Yep.\n\nChannel 0: it's it's very dim. Alright. The cable that goes into the Ethernet one port, the black cable,\n\nChannel 1: Yeah.\n\nChannel 0: Where is it plugged into the other end?\n\nChannel 1: It's plugged into the other router. I sent I sent you an image of that as\n\nChannel 0: Oh, so the other router. So you got two routers. Calix. Oh, no. That's so which is the other router?\n\nThe red one. Yeah?\n\nChannel 1: well. Yeah. The red one. It's the D Link router.\n\nChannel 0: Okay. So I need I need the sticker on that router.\n\nChannel 1: Sorry?\n\nChannel 0: Okay. You got it here.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Now do you have a laptop?\n\nChannel 1: Yes. I do have a laptop.\n\nChannel 0: Okay. If you open up your laptop and connect to the Wi Fi is this router switched on as well?\n\nChannel 1: It's all switched on. So the issue is I've tried, like, configuring it online by, like, connecting to the IP address and everything, But it keeps saying no Internet\n\nChannel 0: Okay. Have you so you you know how to log in to the router interface.\n\nChannel 1: connection.\n\nChannel 0: Right?\n\nChannel 1: Yeah. I've I've done that.\n\nChannel 0: Okay. Can you log in to it again and see if you can find the triple POE settings?\n\nChannel 1: Sorry. See if I can find what?\n\nChannel 0: I'll just text it to you.\n\nChannel 1: Yeah. Okay. Yeah. It says dynamic IP connection.\n\nChannel 0: Yeah. Well, you need to change dynamic IP to\n\nChannel 1: Mhmm.\n\nChannel 0: PPP. Can you do that? Can you send me a photo of that?\n\nChannel 1: Yes. I'll show you\n\nChannel 0: Yes.\n\nChannel 1: what\n\nChannel 0: Yep.\n\nChannel 1: it says.\n\nChannel 0: Okay. Yeah. I could only see the top part or The PPPOE, I need to see the bottom part as well.\n\nChannel 1: Oh, I think that's just the username and password I set up.\n\nChannel 0: Yeah. I need to have a look at that, please. Yeah.\n\nChannel 1: One second. Let me know if my photograph was blurry. My it's a bit broken.\n\nChannel 0: Alright. So now the username,\n\nChannel 1: Mhmm.\n\nChannel 0: you need to change that,\n\nChannel 1: Okay.\n\nChannel 0: and I'll give you the username. Hang on a sec. Alright. Can you put this, what I've just sent you, into the username, please?\n\nChannel 1: Yep. Alright.\n\nChannel 0: Just copy paste. And then the password what have you got for the password? Now we can use that, but I think you're better off just, you know, putting our stuff there. This is the password. I'm just giving\n\nChannel 1: Mhmm.\n\nChannel 0: you the password now.\n\nChannel 1: Yep.\n\nChannel 0: There it is. So if you just copy paste into that and then go next, I think it is, or save does it say save\n\nChannel 1: Yeah.\n\nChannel 0: or next?\n\nChannel 1: Save. It says save.\n\nChannel 0: Yeah. Can you do that?\n\nChannel 1: Yep. It's saying changes are being saved.\n\nChannel 0: Okay. So what's the next stage on that?\n\nChannel 1: It's still it's still loading. It's still saying your changes are being saved.\n\nChannel 0: Oh, okay. Alright. Okay.\n\nChannel 1: Yeah. It takes a while.\n\nChannel 0: Another thing too, the back of the router where the cables are plugged into,\n\nChannel 1: Mhmm.\n\nChannel 0: can you send me a quick photo of that, please?\n\nChannel 1: Yeah. So it didn't save, but it's on the same, like, page.\n\nChannel 0: Okay. Let me just check something from my end. You know? You're a Unit 60939 Dalvin Street. Right?\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: Okay. Where's the one, two, three, your five slots. That slot that it's plugged into, is it a WAN port on, is it?\n\nChannel 1: Sorry?\n\nChannel 0: The port that that black cable's plugged into the back of the router, is it the WAN port?\n\nChannel 1: No. It is it says Internet.\n\nChannel 0: Oh, okay. It's the same thing. Alright. No worries. Hang on.\n\nI'm just checking something in the back end. Hang on a sec.\n\nChannel 1: Yeah. Alright.\n\nChannel 0: Okay. Your service is now online. Hello?\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Yeah. Your Internet's online now. You can start using it.\n\nChannel 1: Okay. And this is the username and password\n\nChannel 0: For what?\n\nChannel 1: for the Wi Fi? Like, that's what it\n\nChannel 0: No.\n\nChannel 1: show\n\nChannel 0: No.\n\nChannel 1: up\n\nChannel 0: The\n\nChannel 1: as?\n\nChannel 0: Wi Fi, I I don't know. That's on the sticker on the router. The username and password I gave you is the authentication for the gateway, so your Internet works. So nothing\n\nChannel 1: Right.\n\nChannel 0: to do\n\nChannel 1: Okay.\n\nChannel 0: with the Wi Fi. The Wi Fi will be on the router there somewhere. Okay. So\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: So it'll it'll come up as D Link.\n\nChannel 0: yeah. Whatever. Yeah. And the password should be on the sticker. I can't\n\nChannel 1: Okay.\n\nChannel 0: see it properly because you sent me the sticker on it, but the black cable is covering\n\nChannel 1: Yeah.\n\nChannel 0: everything.\n\nChannel 1: That's that's all good. I can I can see it? Okay. So it\n\nChannel 0: Okay.\n\nChannel 1: should work now. Right?\n\nChannel 0: Well yeah. Yeah. Yeah. Good.\n\nChannel 1: Okay.\n\nChannel 0: A 100%.\n\nChannel 1: Perfect. Thank you so much.\n\nChannel 0: Anything else?\n\nChannel 1: No. That's it. Thank you.\n\nChannel 0: Alright. Have a good afternoon, and thank you for joining GetYourTell.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.48239661753177643},{"text":"Edchel.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.3132251501083374},{"text":"Hello?","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.22843247652053833}],"sentiment":"positive","sentiment_score":0.37661271542310715,"channel":0,"num_words":4,"start":1.12,"end":5.7},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.14874370396137238},{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.18133020401000977},{"text":"I'm","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.17098431289196014}],"sentiment":"neutral","sentiment_score":0.16701940695444742,"channel":1,"num_words":3,"start":5.8399997,"end":7.7599998},{"sentences":[{"text":"How","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.2027738392353058}],"sentiment":"neutral","sentiment_score":0.2027738392353058,"channel":0,"num_words":1,"start":7.52,"end":7.7599998},{"sentences":[{"text":"having","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.19306495785713196}],"sentiment":"neutral","sentiment_score":0.19306495785713196,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"are you?","start":7.7599998,"end":8.34,"sentiment":"neutral","sentiment_score":0.18504159152507782}],"sentiment":"neutral","sentiment_score":0.18504159152507782,"channel":0,"num_words":2,"start":7.7599998,"end":8.34},{"sentences":[{"text":"trouble setting up my Wi Fi.","start":8.96,"end":11.7,"sentiment":"neutral","sentiment_score":-0.13923294842243195}],"sentiment":"neutral","sentiment_score":-0.13923294842243195,"channel":1,"num_words":6,"start":8.96,"end":11.7},{"sentences":[{"text":"Mhmm.","start":13.1050005,"end":13.6050005,"sentiment":"neutral","sentiment_score":-0.027872104197740555},{"text":"May I have your name, please?","start":13.665,"end":15.285,"sentiment":"neutral","sentiment_score":0.002446365232268969}],"sentiment":"neutral","sentiment_score":-0.0018848446863038199,"channel":0,"num_words":7,"start":13.1050005,"end":15.285},{"sentences":[{"text":"So yeah.","start":15.025,"end":15.905001,"sentiment":"neutral","sentiment_score":0.038748420774936676},{"text":"It's Alyssa Shaw.","start":15.905001,"end":18.005001,"sentiment":"neutral","sentiment_score":0.05374017730355263}],"sentiment":"neutral","sentiment_score":0.04774347469210625,"channel":1,"num_words":5,"start":15.025,"end":18.005001},{"sentences":[{"text":"Hang on a sec.","start":18.465,"end":19.185,"sentiment":"neutral","sentiment_score":0.00767349312081933},{"text":"Let me just pull out your account.","start":19.185,"end":20.965,"sentiment":"neutral","sentiment_score":0.018174600122230395}],"sentiment":"neutral","sentiment_score":0.014356015758080915,"channel":0,"num_words":11,"start":18.465,"end":20.965},{"sentences":[{"text":"It might be under my roommate's name if you'd like to check that instead.","start":23.744999,"end":27.445,"sentiment":"neutral","sentiment_score":-0.0163584580378873}],"sentiment":"neutral","sentiment_score":-0.0163584580378873,"channel":1,"num_words":14,"start":23.744999,"end":27.445},{"sentences":[{"text":"And what's your new roommate's name?","start":29.66,"end":31.84,"sentiment":"neutral","sentiment_score":0.012105951784178615}],"sentiment":"neutral","sentiment_score":0.012105951784178615,"channel":0,"num_words":6,"start":29.66,"end":31.84},{"sentences":[{"text":"It's Satviki, s a t v I k I.","start":31.9,"end":36.079998,"sentiment":"neutral","sentiment_score":-0.01010902253134797}],"sentiment":"neutral","sentiment_score":-0.01010902253134797,"channel":1,"num_words":9,"start":31.9,"end":36.079998},{"sentences":[{"text":"Not for you all the way.","start":35.66,"end":37.04,"sentiment":"neutral","sentiment_score":-0.32463990648587543},{"text":"Satviki","start":37.58,"end":38.08,"sentiment":"neutral","sentiment_score":0.00013483688235282898}],"sentiment":"neutral","sentiment_score":-0.27824351457612856,"channel":0,"num_words":7,"start":35.66,"end":38.08},{"sentences":[{"text":"Yep.","start":38.78,"end":39.28,"sentiment":"neutral","sentiment_score":0.009457835927605627}],"sentiment":"neutral","sentiment_score":0.009457835927605627,"channel":1,"num_words":1,"start":38.78,"end":39.28},{"sentences":[{"text":"Gog.","start":38.86,"end":39.18,"sentiment":"neutral","sentiment_score":0.0007534846663475037},{"text":"Yeah?","start":39.18,"end":39.68,"sentiment":"neutral","sentiment_score":0.02541268989443779}],"sentiment":"neutral","sentiment_score":0.013083087280392647,"channel":0,"num_words":2,"start":38.86,"end":39.68},{"sentences":[{"text":"Yep.","start":39.82,"end":40.32,"sentiment":"neutral","sentiment_score":0.024888407438993457}],"sentiment":"neutral","sentiment_score":0.024888407438993457,"channel":1,"num_words":1,"start":39.82,"end":40.32},{"sentences":[{"text":"Okay.","start":40.965,"end":41.365,"sentiment":"neutral","sentiment_score":0.0327557809650898},{"text":"So you have your own router.","start":41.365,"end":42.965,"sentiment":"neutral","sentiment_score":0.030538597765068214},{"text":"Is that right?","start":42.965,"end":43.785,"sentiment":"neutral","sentiment_score":0.046646952629089355}],"sentiment":"neutral","sentiment_score":0.03559282254427672,"channel":0,"num_words":10,"start":40.965,"end":43.785},{"sentences":[{"text":"Yeah.","start":44.484997,"end":44.805,"sentiment":"neutral","sentiment_score":0.0707380622625351},{"text":"So we have a gateway, which is Calix GigaHub.","start":44.805,"end":48.344997,"sentiment":"neutral","sentiment_score":0.08116025974353154}],"sentiment":"neutral","sentiment_score":0.0801180399954319,"channel":1,"num_words":10,"start":44.484997,"end":48.344997},{"sentences":[{"text":"Got it.","start":50.805,"end":51.285,"sentiment":"neutral","sentiment_score":0.051522038877010345},{"text":"You have to hang on a 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60.","start":75.345,"end":77.26501,"sentiment":"neutral","sentiment_score":0.007999054156243801},{"text":"Yep.","start":77.26501,"end":77.76501,"sentiment":"neutral","sentiment_score":0.015860844403505325}],"sentiment":"neutral","sentiment_score":0.009964501718059182,"channel":0,"num_words":4,"start":75.345,"end":77.76501},{"sentences":[{"text":"yeah.","start":77.885,"end":78.285,"sentiment":"neutral","sentiment_score":0.012742615304887297},{"text":"10301.","start":78.285,"end":80.145004,"sentiment":"neutral","sentiment_score":0.012977062724530695}],"sentiment":"neutral","sentiment_score":0.012859839014708996,"channel":1,"num_words":2,"start":77.885,"end":80.145004},{"sentences":[{"text":"Okay.","start":83.985,"end":84.305,"sentiment":"neutral","sentiment_score":0.037150315940380096},{"text":"Got it.","start":84.305,"end":85.045006,"sentiment":"neutral","sentiment_score":0.04552654176950455},{"text":"What what was your name 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Link.","start":604.185,"end":606.205,"sentiment":"neutral","sentiment_score":0.00948585825972259}],"sentiment":"neutral","sentiment_score":0.00948585825972259,"channel":1,"num_words":8,"start":604.185,"end":606.205},{"sentences":[{"text":"yeah.","start":607.115,"end":607.435,"sentiment":"neutral","sentiment_score":0.004960882477462292},{"text":"Whatever.","start":607.435,"end":607.935,"sentiment":"neutral","sentiment_score":0.0037594474852085114},{"text":"Yeah.","start":607.995,"end":608.235,"sentiment":"neutral","sentiment_score":0.008476749062538147},{"text":"And the password should be on the sticker.","start":608.235,"end":610.415,"sentiment":"neutral","sentiment_score":-0.0058520365273579955},{"text":"I can't","start":610.635,"end":611.115,"sentiment":"neutral","sentiment_score":-0.04812833294272423}],"sentiment":"neutral","sentiment_score":-0.009682759929161806,"channel":0,"num_words":13,"start":607.115,"end":611.115},{"sentences":[{"text":"Okay.","start":611.065,"end":611.565,"sentiment":"neutral","sentiment_score":-0.0340915322303772}],"sentiment":"neutral","sentiment_score":-0.0340915322303772,"channel":1,"num_words":1,"start":611.065,"end":611.565},{"sentences":[{"text":"see it properly because you sent me the sticker on it, but the black cable is covering","start":611.115,"end":614.635,"sentiment":"neutral","sentiment_score":-0.03554256052217063}],"sentiment":"neutral","sentiment_score":-0.03554256052217063,"channel":0,"num_words":17,"start":611.115,"end":614.635},{"sentences":[{"text":"Yeah.","start":614.585,"end":614.825,"sentiment":"neutral","sentiment_score":0.03084789216518402}],"sentiment":"neutral","sentiment_score":0.03084789216518402,"channel":1,"num_words":1,"start":614.585,"end":614.825},{"sentences":[{"text":"everything.","start":614.635,"end":615.135,"sentiment":"neutral","sentiment_score":0.10253048688173294}],"sentiment":"neutral","sentiment_score":0.10253048688173294,"channel":0,"num_words":1,"start":614.635,"end":615.135},{"sentences":[{"text":"That's that's all good.","start":614.825,"end":615.865,"sentiment":"positive","sentiment_score":0.35808221250772476},{"text":"I can I can see it?","start":615.865,"end":616.825,"sentiment":"neutral","sentiment_score":0.12397367879748344},{"text":"Okay.","start":616.825,"end":617.25,"sentiment":"neutral","sentiment_score":0.06906598806381226},{"text":"So it","start":617.73,"end":618.13,"sentiment":"neutral","sentiment_score":0.05970042571425438}],"sentiment":"neutral","sentiment_score":0.18189521248524004,"channel":1,"num_words":13,"start":614.825,"end":618.13},{"sentences":[{"text":"Okay.","start":618.05,"end":618.55,"sentiment":"neutral","sentiment_score":0.08937157690525055}],"sentiment":"neutral","sentiment_score":0.08937157690525055,"channel":0,"num_words":1,"start":618.05,"end":618.55},{"sentences":[{"text":"should work now.","start":618.13,"end":618.93,"sentiment":"neutral","sentiment_score":0.15994357566038767},{"text":"Right?","start":618.93,"end":619.43,"sentiment":"neutral","sentiment_score":0.09620824456214903}],"sentiment":"neutral","sentiment_score":0.14400974288582802,"channel":1,"num_words":4,"start":618.13,"end":619.43},{"sentences":[{"text":"Well 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100%.","start":620.45,"end":621.35,"sentiment":"neutral","sentiment_score":0.3208676651120186}],"sentiment":"neutral","sentiment_score":0.3208676651120186,"channel":0,"num_words":2,"start":620.45,"end":621.35},{"sentences":[{"text":"Perfect.","start":621.33,"end":621.83,"sentiment":"positive","sentiment_score":0.6098207831382751},{"text":"Thank you so much.","start":621.89,"end":623.11,"sentiment":"positive","sentiment_score":0.67340287566185}],"sentiment":"positive","sentiment_score":0.660686457157135,"channel":1,"num_words":5,"start":621.33,"end":623.11},{"sentences":[{"text":"Anything else?","start":623.49,"end":624.31,"sentiment":"neutral","sentiment_score":0.2045474499464035}],"sentiment":"neutral","sentiment_score":0.2045474499464035,"channel":0,"num_words":2,"start":623.49,"end":624.31},{"sentences":[{"text":"No.","start":624.93,"end":625.09,"sentiment":"neutral","sentiment_score":0.02802818827331066},{"text":"That's 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you.","start":630.45,"end":631.35,"sentiment":"positive","sentiment_score":0.7863258421421051}],"sentiment":"positive","sentiment_score":0.6960872858762741,"channel":1,"num_words":4,"start":629.97,"end":631.35},{"sentences":[{"text":"Thank you.","start":631.1569,"end":631.55695,"sentiment":"positive","sentiment_score":0.7355778813362122},{"text":"Bye bye.","start":631.55695,"end":632.29694,"sentiment":"positive","sentiment_score":0.36771060526371}],"sentiment":"positive","sentiment_score":0.5516442432999611,"channel":0,"num_words":4,"start":631.1569,"end":632.29694},{"sentences":[{"text":"Bye.","start":632.37,"end":632.87,"sentiment":"neutral","sentiment_score":-0.09114477783441544}],"sentiment":"neutral","sentiment_score":-0.09114477783441544,"channel":1,"num_words":1,"start":632.37,"end":632.87}]},"summary":{"result":"success","short":"The customer, Alyssa, is having trouble setting up her Wi Fi and is speaking with Ed cancels her phone and sends her a photo of the router she is using. She also asks the agent to send her a photo of the router and provides her username and password. The agent confirms that the router is online and helps Alyssa reset her password."},"intents":{"segments":[{"text":"Can you just send me a photo of that router you're using? Mhmm.","start_word":188,"end_word":200,"intents":[{"intent":"Request a photo","confidence_score":0.004592124}]},{"text":"And underneath the router or somewhere, there should be a sticker on it. Can you send me that sticker as well? Yes.","start_word":201,"end_word":222,"intents":[{"intent":"Request a sticker","confidence_score":0.37763482}]},{"text":"We have a router as well, but it just doesn't Yeah.","start_word":259,"end_word":269,"intents":[{"intent":"Fix router problem","confidence_score":0.00657029}]},{"text":"Another thing too, the back of the router where the cables are plugged into, Mhmm.","start_word":837,"end_word":851,"intents":[{"intent":"Fix router cables","confidence_score":0.005972193}]},{"text":"can you send me a quick photo of that, please? Yeah.","start_word":853,"end_word":863,"intents":[{"intent":"Request information","confidence_score":0.0019310205}]},{"text":"Where's the one, two, three, your five slots. That slot that it's plugged into, is it a WAN port on, is it? Sorry?","start_word":895,"end_word":917,"intents":[{"intent":"Confirm installation","confidence_score":0.0035192657}]},{"text":"That slot that it's plugged into, is it a WAN port on, is it? Sorry?","start_word":903,"end_word":917,"intents":[{"intent":"Check wifi connectivity","confidence_score":0.000011024327}]},{"text":"And this is the username and password For what?","start_word":987,"end_word":995,"intents":[{"intent":"Provide login information","confidence_score":0.00059368217}]},{"text":"Perfect. Thank you so much. Anything else? No. That's it. Thank you. Alright.","start_word":1131,"end_word":1143,"intents":[{"intent":"Confirm understanding","confidence_score":0.017509717}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4778289794921875},{"text":"Edchel. Hello? Hi. Hi. How I'm are having you? trouble setting up my Wi Fi. Mhmm. May I have your name, please? So yeah. It's Alyssa Shaw. Hang on a sec. Let me just pull out your account. It might be under my roommate's name if you'd like to check that instead. And what's your new roommate's name? It's Satviki, s a t v I k I. Not for you all the way. Satviki Yep. Gog. Yeah? Yep. Okay. So you have your own router. Is that right? Yeah. So we have a gateway, which is Calix GigaHub. Got it. You have to hang on a sec. Are you are you on WhatsApp by any chance? Yes. I am on WhatsApp. Okay. May I have the WhatsApp number? Yeah. 98220. Sorry. It's 91 Okay. So this is okay. International Yep. number. Yeah. So Hang on. it's 919 Yep. 82201 Nine eight 60. Yep. yeah. 10301. Okay. Got it. What what was your name then? It's Alyssa. Yep. Alyssa. I've just text you on the WhatsApp. Hi, Alyssa. Did you get it? Yes. I got it. Okay. Can you just send me a photo of that router you're using? Mhmm. And underneath the router or somewhere, there should be a sticker on it. Can you send me that sticker as well? Yes. Yeah. Sure. Okay. Okay. K. That's one, Okay. and that's Got it. the sticker underneath. Okay. Well, that's that's that's you shouldn't be touching this router. That's not a router. That's a network terminal device. Right. We have a router as well, but it just doesn't Yeah. seem But to you're connect.","start_word":2,"end_word":274,"sentiment":"neutral","sentiment_score":0.01725808078006947},{"text":"not supposed I can to send touch you that this.","start_word":275,"end_word":284,"sentiment":"negative","sentiment_score":-0.3402014672756195},{"text":"as well.","start_word":285,"end_word":286,"sentiment":"neutral","sentiment_score":-0.2007812261581421},{"text":"You've taken this off the wall. You need to put it back.","start_word":287,"end_word":298,"sentiment":"negative","sentiment_score":-0.42663151025772095},{"text":"Yeah. Yeah.","start_word":299,"end_word":300,"sentiment":"neutral","sentiment_score":-0.25226178765296936},{"text":"Because if you damage this, super networks are gonna find you liable for it.","start_word":301,"end_word":314,"sentiment":"negative","sentiment_score":-0.5703308582305908},{"text":"So you you please put that back where it was. Is it switched on? Because I Right. don't see the lights on. It is switched on. Yes. Well, I can't see All the power light, matching? the broadband light, or the service light. Oh, yes. Okay. Hang on. Alright. Yes. I can see it. It's just Yep.","start_word":315,"end_word":371,"sentiment":"neutral","sentiment_score":-0.13256165385246277},{"text":"it's it's very dim.","start_word":372,"end_word":375,"sentiment":"negative","sentiment_score":-0.4805246889591217},{"text":"Alright. The cable that goes into the Ethernet one port, the black cable, Yeah. Where is it plugged into the other end? It's plugged into the other router. I sent I sent you an image of that as Oh, so the other router. So you got two routers. Calix. Oh, no. That's so which is the other router? The red one. Yeah? well. Yeah. The red one. It's the D Link router. Okay. So I need I need the sticker on that router. Sorry? Okay. You got it here. Yeah. Alright. Now do you have a laptop? Yes. I do have a laptop. Okay. If you open up your laptop and connect to the Wi Fi is this router switched on as well? It's all switched on. So the issue is I've tried, like, configuring it online by, like, connecting to the IP address and everything, But it keeps saying no Internet Okay. Have you so you you know how to log in to the router interface. connection. Right? Yeah. I've I've done that. Okay. Can you log in to it again and see if you can find the triple POE settings? Sorry. See if I can find what? I'll just text it to you. Yeah. Okay. Yeah. It says dynamic IP connection. Yeah. Well, you need to change dynamic IP to Mhmm. PPP. Can you do that? Can you send me a photo of that? Yes. I'll show you Yes. what Yep. it says. Okay. Yeah. I could only see the top part or The PPPOE, I need to see the bottom part as well. Oh, I think that's just the username and password I set up. Yeah. I need to have a look at that, please. Yeah. One second. Let me know if my photograph was blurry.","start_word":376,"end_word":674,"sentiment":"neutral","sentiment_score":-0.04358944346673513},{"text":"My it's a bit broken.","start_word":675,"end_word":679,"sentiment":"negative","sentiment_score":-0.5393570065498352},{"text":"Alright. So now the username, Mhmm. you need to change that, Okay. and I'll give you the username. Hang on a sec. Alright. Can you put this, what I've just sent you, into the username, please? Yep. Alright. Just copy paste. And then the password what have you got for the password? Now we can use that, but I think you're better off just, you know, putting our stuff there. This is the password. I'm just giving Mhmm. you the password now. Yep. There it is. So if you just copy paste into that and then go next, I think it is, or save does it say save Yeah. or next? Save. It says save. Yeah. Can you do that? Yep. It's saying changes are being saved. Okay. So what's the next stage on that? It's still it's still loading. It's still saying your changes are being saved. Oh, okay. Alright. Okay. Yeah. It takes a while. Another thing too, the back of the router where the cables are plugged into, Mhmm. can you send me a quick photo of that, please? Yeah. So it didn't save, but it's on the same, like, page. Okay. Let me just check something from my end. You know? You're a Unit 60939 Dalvin Street. Right? Mhmm. Yep. Okay. Where's the one, two, three, your five slots. That slot that it's plugged into, is it a WAN port on, is it? Sorry? The port that that black cable's plugged into the back of the router, is it the WAN port? No. It is it says Internet. Oh, okay. It's the same thing. Alright. No worries. Hang on. I'm just checking something in the back end. Hang on a sec. Yeah. Alright. Okay. Your service is now online. Hello? Yeah. Hello? Yeah. Your Internet's online now. You can start using it. Okay. And this is the username and password For what? for the Wi Fi? Like, that's what No. it show No. The up Wi as? Fi, I I don't know. That's on the sticker on the router. The username and password I gave you is the authentication for the gateway, so your Internet works. So nothing Right. to do Okay. with the Wi Fi. The Wi Fi will be on the router there somewhere. Okay. So Yeah. you So it'll it'll come up as D Link. yeah. Whatever. Yeah. And the password should be on the sticker. I can't Okay. see it properly because you sent me the sticker on it, but the black cable is covering Yeah. everything.","start_word":680,"end_word":1104,"sentiment":"neutral","sentiment_score":-0.00884289721136584},{"text":"That's that's all good.","start_word":1105,"end_word":1108,"sentiment":"positive","sentiment_score":0.34147119522094727},{"text":"I can I can see it? Okay. So it Okay. should work now. Right? Well yeah. Yeah. Yeah. Good. A Okay.","start_word":1109,"end_word":1129,"sentiment":"neutral","sentiment_score":0.139027401804924},{"text":"100%. Perfect. Thank you so much.","start_word":1130,"end_word":1135,"sentiment":"positive","sentiment_score":0.5933523774147034},{"text":"Anything else? No. That's it.","start_word":1136,"end_word":1140,"sentiment":"neutral","sentiment_score":0.1007046476006508},{"text":"Thank you.","start_word":1141,"end_word":1142,"sentiment":"positive","sentiment_score":0.3333463668823242},{"text":"Alright.","start_word":1143,"end_word":1143,"sentiment":"neutral","sentiment_score":0.12359248101711272},{"text":"Have a good afternoon, and thank you for joining GetYourTell. You too. Thank you. Thank you. Bye bye.","start_word":1144,"end_word":1161,"sentiment":"positive","sentiment_score":0.6994105577468872},{"text":"Bye.","start_word":1162,"end_word":1162,"sentiment":"neutral","sentiment_score":0.20603585243225095}],"average":{"sentiment":"neutral","sentiment_score":-0.01182331631395462}}}}