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I think there's some NBN outages at the moment. Let me let me yeah. Let me just check. Don't hang up. I'll just confirm it. Whereabouts are you located? What area? Oh, nice area. My I'm gonna tell you, my uncle lives there. He turned just turned a 105. He just turned a 105. Could you but we're gonna go up there and see. Yeah. Yeah. I know. Unbelievable, mate. We thought it was yeah. That's true, mate. Or even longer. How's that? Oh, really? Yeah. Yeah. Yeah. Yeah. And that now I hear what you're saying, mate. Yeah. Yeah. I hear what you're saying loud and clear, man. It's shit, man. It is it is sad. What do you do, mate? Yeah. These people, I don't know what the hell they think they can just run things and expect everybody else to just, you know, agree with it. Yeah. But wasn't it supposed to be with the majority votes? Isn't that how the government's supposed to work like that? They all they all they all do, mate. They all do. Let's have a look. Jason Jason Jason. Where are we, Jace? Oh, here it is. I'm trying to let's see what they're saying here. Well, it's telling me you're online, mate. Well, you're at Unit 30827 Flinders Street, Willingdon. Right? It's telling me that your service is online. You must have probably had a dropout or something like that. Try can you try it again? Yeah. That's what I'm saying. It's saying here you're right. Oh, yeah. Let me just do something here. Hang on a sec. We're gonna reset. Yeah. That's what we're gonna do again now. We're gonna reset the port. Yeah. With NBN in Wollongong, what do you got there? You got what is it? Fiber to I don't even know. Hey. Look. It's running a test now. So it takes that's what it does. It goes through the difference the different points of access and make sure that there's a loop that goes back and forth. Back and forth. Where about where where are you, like where where is your you need a beach or more inland? Or oh, no. Look. I used to I used to come to Wollemong back in the eighties when the, you know, the the famous steelworks and all that. It was a family we used to know, the Spanish family called Loblancos. Emilio and Carmen Blancos, that was Spanish. We used to come and see them a lot. And just recently, we're doing a lot of promotions with NBN and new networks up there in Wollongong, Canberra, and all that area. But mainly, I've been coming up to see my uncle, man. I've seen him when he turned 100, and he received the letter from the queen, which is no longer with us. And then a 101, 102. I missed that on a 103. A hundred and four yeah. I'm not sure if we went to 07/2004. He was in a home because my my cousin couldn't look after him. And now he's a he's 105 and still going. Well, not a easy easy at a 105, but he's still he's there. Like, he likes he loves his glass of wine. He's gonna have a glass of wine. And I I reckon that's what okay. So fit. My dad used to be the same. Okay. So the result passed. Alright. Can you just check into that now? No. No. Just just try it out. You don't need to turn it off and off. Yeah. Because you're on here, it's telling me you're online. So where do you see that? I'll tell you no. It's gotta be alright. So yeah. Yep. Today is the thirteenth. Okay. On the thirteenth, you haven't you haven't been out I can see you haven't been able to get online. I can see it here from so there's an Internet connection problem. Alright. What you need to do, the router the back of the router, there's a power supply cable there. I need you to pull that out of the router, not from the wall, from the router. And the NBN box has got exactly the same thing. Need you to pull out those power supplies out for twenty minutes. It looks like maybe the router might need to do a power cycle maintenance. So just leave it off for twenty minutes. I'll call you back to and I'll I'll tell you when to plug it back in. Alright? So it could be twenty minutes, half an hour, something like that. No. No. Pull it out. So the back lead that goes into the router gives yeah. You gotta pull it out from the back of the router. MBN box. Yeah. Yeah. There. So the MBN box and the router or the Wi Fi, whatever you wanna call it, there's a little back part plug power plug that goes to the back of it. You gotta pull that out. You gotta ask isolate everything from the two boxes from the actual power. A lot of people switch it off. That doesn't help because there's still static electricity going out. A lot of people pull the plug out from the cable. That doesn't help because inside the cable, there's still static electricity moving. So we need to pull the plug from the back of the router so it's fully isolated. And what that the process just regenerates and resets itself. Yeah. Yeah. Alright. Let me just have a look. Let me just check. Check. Check. Check. Where are we? Let's go back. So you still see you're still showing you're online because so you've taken the power away. Right? Alright. Yeah. That's it. Yeah. Yep. Yeah. Okay. So here, just to give you an idea what I'm trying to say, it's still showing me you're online, which means the processor must must have frozen, and it's just unwinding. There's still electricity in those boxes. I'll I'll tell you when you're offline. Hang on. Just bear bear with me for a sec. Come on. It's supposed to show off. Yeah. From the back of the router. Yeah. Yeah. No. That's right. Now you're just gonna pull it out the plug from the back, but there's no there's no lights on on either boxes. Right? Beautiful. Okay. Hang on. It's still showing me you're online. That's weird. It should come offline now. Alright. Let let me offline. I'll call you back in about twenty minutes to half an hour. Alright? Thanks, Jason. Cheers, buddy. 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AT and T Texaco. Okay. One second. May I have the account holder's first name, please?\n\nJason. Is that you? How are you, Jason? Okay. Let's have so you're on NBN.\n\nI think there's some NBN outages at the moment. Let me let me yeah. Let me just check. Don't hang up. I'll just confirm it.\n\nWhereabouts are you located? What area? Oh, nice area. My I'm gonna tell you, my uncle lives there. He turned just turned a 105.\n\nHe just turned a 105. Could you but we're gonna go up there and see. Yeah. Yeah. I know.\n\nUnbelievable, mate. We thought it was yeah. That's true, mate. Or even longer. How's that?\n\nOh, really? Yeah. Yeah. Yeah. Yeah.\n\nAnd that now I hear what you're saying, mate. Yeah. Yeah. I hear what you're saying loud and clear, man. It's shit, man.\n\nIt is it is sad. What do you do, mate? Yeah. These people, I don't know what the hell they think they can just run things and expect everybody else to just, you know, agree with it. Yeah.\n\nBut wasn't it supposed to be with the majority votes? Isn't that how the government's supposed to work like that? They all they all they all do, mate. They all do. Let's have a look.\n\nJason Jason Jason. Where are we, Jace? Oh, here it is. I'm trying to let's see what they're saying here. Well, it's telling me you're online, mate.\n\nWell, you're at Unit 30827 Flinders Street, Willingdon. Right? It's telling me that your service is online. You must have probably had a dropout or something like that. Try can you try it again?\n\nYeah. That's what I'm saying. It's saying here you're right. Oh, yeah. Let me just do something here.\n\nHang on a sec. We're gonna reset. Yeah. That's what we're gonna do again now. We're gonna reset the port.\n\nYeah. With NBN in Wollongong, what do you got there? You got what is it? Fiber to I don't even know. Hey.\n\nLook. It's running a test now. So it takes that's what it does. It goes through the difference the different points of access and make sure that there's a loop that goes back and forth. Back and forth.\n\nWhere about where where are you, like where where is your you need a beach or more inland? Or oh, no. Look. I used to I used to come to Wollemong back in the eighties when the, you know, the the famous steelworks and all that. It was a family we used to know, the Spanish family called Loblancos.\n\nEmilio and Carmen Blancos, that was Spanish. We used to come and see them a lot. And just recently, we're doing a lot of promotions with NBN and new networks up there in Wollongong, Canberra, and all that area. But mainly, I've been coming up to see my uncle, man. I've seen him when he turned 100, and he received the letter from the queen, which is no longer with us.\n\nAnd then a 101, 102. I missed that on a 103. A hundred and four yeah. I'm not sure if we went to 07/2004. He was in a home because my my cousin couldn't look after him.\n\nAnd now he's a he's 105 and still going. Well, not a easy easy at a 105, but he's still he's there. Like, he likes he loves his glass of wine. He's gonna have a glass of wine. And I I reckon that's what okay.\n\nSo fit. My dad used to be the same. Okay. So the result passed. Alright.\n\nCan you just check into that now? No. No. Just just try it out. You don't need to turn it off and off.\n\nYeah. Because you're on here, it's telling me you're online. So where do you see that? I'll tell you no. It's gotta be alright.\n\nSo yeah. Yep. Today is the thirteenth. Okay. On the thirteenth, you haven't you haven't been out I can see you haven't been able to get online.\n\nI can see it here from so there's an Internet connection problem. Alright. What you need to do, the router the back of the router, there's a power supply cable there. I need you to pull that out of the router, not from the wall, from the router. And the NBN box has got exactly the same thing.\n\nNeed you to pull out those power supplies out for twenty minutes. It looks like maybe the router might need to do a power cycle maintenance. So just leave it off for twenty minutes. I'll call you back to and I'll I'll tell you when to plug it back in. Alright?\n\nSo it could be twenty minutes, half an hour, something like that. No. No. Pull it out. So the back lead that goes into the router gives yeah.\n\nYou gotta pull it out from the back of the router. MBN box. Yeah. Yeah. There.\n\nSo the MBN box and the router or the Wi Fi, whatever you wanna call it, there's a little back part plug power plug that goes to the back of it. You gotta pull that out. You gotta ask isolate everything from the two boxes from the actual power. A lot of people switch it off. That doesn't help because there's still static electricity going out.\n\nA lot of people pull the plug out from the cable. That doesn't help because inside the cable, there's still static electricity moving. So we need to pull the plug from the back of the router so it's fully isolated. And what that the process just regenerates and resets itself. Yeah.\n\nYeah. Alright. Let me just have a look. Let me just check. Check.\n\nCheck. Check. Where are we? Let's go back. So you still see you're still showing you're online because so you've taken the power away.\n\nRight? Alright. Yeah. That's it. Yeah.\n\nYep. Yeah. Okay. So here, just to give you an idea what I'm trying to say, it's still showing me you're online, which means the processor must must have frozen, and it's just unwinding. There's still electricity in those boxes.\n\nI'll I'll tell you when you're offline. Hang on. Just bear bear with me for a sec. Come on. It's supposed to show off.\n\nYeah. From the back of the router. Yeah. Yeah. No.\n\nThat's right. Now you're just gonna pull it out the plug from the back, but there's no there's no lights on on either boxes. Right? Beautiful. Okay.\n\nHang on. It's still showing me you're online. That's weird. It should come offline now. Alright.\n\nLet let me offline. I'll call you back in about twenty minutes to half an hour. Alright? Thanks, Jason. Cheers, buddy.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.17492209374904633},{"text":"AT and T Texaco.","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.09458857402205467},{"text":"Okay.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.04241076484322548},{"text":"One second.","start":7.68,"end":8.42,"sentiment":"neutral","sentiment_score":-0.03080718405544758},{"text":"May I have the account holder's first name, please?","start":14.245,"end":17.145,"sentiment":"neutral","sentiment_score":0.004847051679260201}],"sentiment":"neutral","sentiment_score":0.03709982309697403,"num_words":18,"start":0.48,"end":17.145},{"sentences":[{"text":"Jason.","start":19.925,"end":20.324999,"sentiment":"neutral","sentiment_score":0.00945804174989462},{"text":"Is that you?","start":20.324999,"end":21.224998,"sentiment":"neutral","sentiment_score":0.01692496674756209},{"text":"How are you, Jason?","start":22.724998,"end":23.945,"sentiment":"neutral","sentiment_score":0.10238650999963284},{"text":"Okay.","start":26.9,"end":27.22,"sentiment":"neutral","sentiment_score":0.0252925343811512},{"text":"Let's have so you're on NBN.","start":27.22,"end":29.24,"sentiment":"neutral","sentiment_score":0.006734226287032167}],"sentiment":"neutral","sentiment_score":0.035698458272963765,"num_words":15,"start":19.925,"end":29.24},{"sentences":[{"text":"I think there's some NBN outages at the moment.","start":29.3,"end":31.619999,"sentiment":"neutral","sentiment_score":-0.05491956778698497},{"text":"Let me let me yeah.","start":31.619999,"end":32.739998,"sentiment":"neutral","sentiment_score":-0.011775809340178967},{"text":"Let me just check.","start":32.739998,"end":33.72,"sentiment":"neutral","sentiment_score":-0.0034298778045922518},{"text":"Don't hang up.","start":34.02,"end":35.16,"sentiment":"neutral","sentiment_score":-0.044706687331199646},{"text":"I'll just confirm it.","start":35.22,"end":36.84,"sentiment":"neutral","sentiment_score":0.008027721429243684}],"sentiment":"neutral","sentiment_score":-0.02675535377115011,"num_words":25,"start":29.3,"end":36.84},{"sentences":[{"text":"Whereabouts are you located?","start":37.78,"end":39.14,"sentiment":"neutral","sentiment_score":0.008365841582417488},{"text":"What area?","start":39.14,"end":39.879997,"sentiment":"neutral","sentiment_score":0.005004946840927005},{"text":"Oh, nice area.","start":41.335,"end":42.215,"sentiment":"neutral","sentiment_score":0.1720820963382721},{"text":"My I'm gonna tell you, my uncle lives there.","start":42.215,"end":44.635,"sentiment":"neutral","sentiment_score":-0.09232242446806696},{"text":"He turned just turned a 105.","start":47.975,"end":50.235,"sentiment":"neutral","sentiment_score":-0.14284947762886682}],"sentiment":"neutral","sentiment_score":-0.047011630706644304,"num_words":24,"start":37.78,"end":50.235},{"sentences":[{"text":"He just turned a 105.","start":51.575,"end":53.015,"sentiment":"neutral","sentiment_score":-0.12786861956119538},{"text":"Could you but we're gonna go up there and see.","start":53.015,"end":54.875,"sentiment":"neutral","sentiment_score":-0.16807284727692604},{"text":"Yeah.","start":55.12,"end":55.62,"sentiment":"neutral","sentiment_score":-0.27184388041496277},{"text":"Yeah.","start":57.92,"end":58.239998,"sentiment":"negative","sentiment_score":-0.4290795624256134},{"text":"I know.","start":58.239998,"end":58.82,"sentiment":"negative","sentiment_score":-0.39322057366371155}],"sentiment":"neutral","sentiment_score":-0.20039137688122297,"num_words":19,"start":51.575,"end":58.82},{"sentences":[{"text":"Unbelievable, mate.","start":59.76,"end":60.96,"sentiment":"negative","sentiment_score":-0.5100653171539307},{"text":"We thought it was yeah.","start":60.96,"end":65.6,"sentiment":"negative","sentiment_score":-0.3568640470504761},{"text":"That's true, mate.","start":65.6,"end":66.24,"sentiment":"neutral","sentiment_score":-0.05427905172109604},{"text":"Or even longer.","start":66.24,"end":67.04,"sentiment":"neutral","sentiment_score":-0.10104298839966457},{"text":"How's that?","start":67.04,"end":67.78,"sentiment":"neutral","sentiment_score":-0.0608486570417881}],"sentiment":"neutral","sentiment_score":-0.22614095360040665,"num_words":15,"start":59.76,"end":67.78},{"sentences":[{"text":"Oh, really?","start":75.625,"end":76.205,"sentiment":"neutral","sentiment_score":-0.13794538378715515},{"text":"Yeah.","start":80.105,"end":80.345,"sentiment":"neutral","sentiment_score":-0.11976411938667296},{"text":"Yeah.","start":80.345,"end":80.585,"sentiment":"neutral","sentiment_score":-0.06737708300352097},{"text":"Yeah.","start":80.585,"end":80.825005,"sentiment":"neutral","sentiment_score":-0.06074616312980652},{"text":"Yeah.","start":80.825005,"end":80.985,"sentiment":"neutral","sentiment_score":-0.07185602188110352}],"sentiment":"neutral","sentiment_score":-0.09927235916256905,"num_words":6,"start":75.625,"end":80.985},{"sentences":[{"text":"And that now I hear what you're saying, mate.","start":80.985,"end":82.665,"sentiment":"neutral","sentiment_score":-0.12595582753419876},{"text":"Yeah.","start":82.665,"end":82.905,"sentiment":"neutral","sentiment_score":-0.07511420547962189},{"text":"Yeah.","start":82.905,"end":83.31,"sentiment":"neutral","sentiment_score":-0.07485047727823257},{"text":"I hear what you're saying loud and clear, man.","start":83.549995,"end":85.869995,"sentiment":"neutral","sentiment_score":-0.18602579666508567},{"text":"It's shit, man.","start":85.869995,"end":92.03,"sentiment":"negative","sentiment_score":-0.47863174478212994}],"sentiment":"neutral","sentiment_score":-0.19103019716946976,"num_words":23,"start":80.985,"end":92.03},{"sentences":[{"text":"It is it is sad.","start":92.03,"end":93.329994,"sentiment":"negative","sentiment_score":-0.5536659121513366},{"text":"What do you do, mate?","start":99.405,"end":100.465,"sentiment":"neutral","sentiment_score":-0.24071173071861268},{"text":"Yeah.","start":103.16499,"end":103.405,"sentiment":"neutral","sentiment_score":-0.22658196091651917},{"text":"These people, I don't know what the hell they think they can just run things and expect everybody else to just, you know, agree with it.","start":103.405,"end":111.18,"sentiment":"negative","sentiment_score":-0.43221624883321613},{"text":"Yeah.","start":118.62,"end":118.78,"sentiment":"neutral","sentiment_score":-0.0944804772734642}],"sentiment":"negative","sentiment_score":-0.40869929268956184,"num_words":38,"start":92.03,"end":118.78},{"sentences":[{"text":"But wasn't it supposed to be with the majority votes?","start":118.78,"end":121.9,"sentiment":"neutral","sentiment_score":-0.2500901475548744},{"text":"Isn't that how the government's supposed to work like that?","start":121.9,"end":124.64,"sentiment":"neutral","sentiment_score":-0.1086148839443922},{"text":"They all they all they all do, mate.","start":127.674995,"end":129.355,"sentiment":"neutral","sentiment_score":0.08058303315192461},{"text":"They all do.","start":129.355,"end":130.175,"sentiment":"neutral","sentiment_score":0.09837903330723445},{"text":"Let's have a look.","start":146.23,"end":146.95,"sentiment":"neutral","sentiment_score":0.022377810440957546}],"sentiment":"neutral","sentiment_score":-0.07307822023119245,"num_words":35,"start":118.78,"end":146.95},{"sentences":[{"text":"Jason Jason Jason.","start":146.95,"end":148.65,"sentiment":"neutral","sentiment_score":0.00789396371692419},{"text":"Where are we, Jace?","start":151.75,"end":152.97,"sentiment":"neutral","sentiment_score":0.006840767106041312},{"text":"Oh, here it is.","start":196.56,"end":204.23999,"sentiment":"neutral","sentiment_score":0.004912931937724352},{"text":"I'm trying to let's see what they're saying here.","start":204.23999,"end":207.54,"sentiment":"neutral","sentiment_score":-0.017584561991194885},{"text":"Well, it's telling me you're online, mate.","start":210.605,"end":212.545,"sentiment":"neutral","sentiment_score":-0.03536142861204488}],"sentiment":"neutral","sentiment_score":-0.012410902625156773,"num_words":27,"start":146.95,"end":212.545},{"sentences":[{"text":"Well, you're at Unit 30827 Flinders Street, Willingdon.","start":214.685,"end":218.22499,"sentiment":"neutral","sentiment_score":0.0038470638100989167},{"text":"Right?","start":218.285,"end":218.785,"sentiment":"neutral","sentiment_score":-0.0023890305310487747},{"text":"It's telling me that your service is online.","start":219.565,"end":221.885,"sentiment":"neutral","sentiment_score":-0.14502955973148346},{"text":"You must have probably had a dropout or something like that.","start":221.885,"end":224.465,"sentiment":"neutral","sentiment_score":-0.2800893648104234},{"text":"Try can you try it again?","start":225.25,"end":226.71,"sentiment":"neutral","sentiment_score":-0.09847339118520419}],"sentiment":"neutral","sentiment_score":-0.14128448111552963,"num_words":34,"start":214.685,"end":226.71},{"sentences":[{"text":"Yeah.","start":240.045,"end":240.28499,"sentiment":"neutral","sentiment_score":-0.1117306351661682},{"text":"That's what I'm saying.","start":240.28499,"end":241.08499,"sentiment":"neutral","sentiment_score":-0.12247399985790253},{"text":"It's saying here you're right.","start":241.08499,"end":242.04498,"sentiment":"neutral","sentiment_score":-0.0914886012673378},{"text":"Oh, yeah.","start":242.04498,"end":242.44499,"sentiment":"neutral","sentiment_score":-0.03540882468223572},{"text":"Let me just do something here.","start":242.44499,"end":243.64499,"sentiment":"neutral","sentiment_score":-0.02109406205515067}],"sentiment":"neutral","sentiment_score":-0.06980287014610237,"num_words":18,"start":240.045,"end":243.64499},{"sentences":[{"text":"Hang on a sec.","start":243.64499,"end":244.70499,"sentiment":"neutral","sentiment_score":-0.02694199327379465},{"text":"We're gonna reset.","start":248.36499,"end":249.42499,"sentiment":"neutral","sentiment_score":-0.04036399225393931},{"text":"Yeah.","start":253.37999,"end":253.62,"sentiment":"neutral","sentiment_score":0.048886507749557495},{"text":"That's what we're gonna do again now.","start":253.62,"end":254.98,"sentiment":"neutral","sentiment_score":0.07503753687654223},{"text":"We're gonna reset the port.","start":254.98,"end":256.44,"sentiment":"neutral","sentiment_score":0.11214301884174346}],"sentiment":"neutral","sentiment_score":0.045300220511853694,"num_words":20,"start":243.64499,"end":256.44},{"sentences":[{"text":"Yeah.","start":256.66,"end":256.9,"sentiment":"neutral","sentiment_score":0.03303080052137375},{"text":"With NBN in Wollongong, what do you got there?","start":256.9,"end":260.25998,"sentiment":"neutral","sentiment_score":0.01955424839009841},{"text":"You got what is it?","start":260.25998,"end":262.25998,"sentiment":"neutral","sentiment_score":-0.004262283071875572},{"text":"Fiber to I don't even know.","start":262.25998,"end":264.03998,"sentiment":"neutral","sentiment_score":-0.05120774110158285},{"text":"Hey.","start":266.665,"end":266.98502,"sentiment":"neutral","sentiment_score":0.02241850271821022}],"sentiment":"neutral","sentiment_score":-0.004414560146291147,"num_words":22,"start":256.66,"end":266.98502},{"sentences":[{"text":"Look.","start":266.98502,"end":267.225,"sentiment":"neutral","sentiment_score":0.029880542308092117},{"text":"It's running a test now.","start":267.225,"end":268.605,"sentiment":"neutral","sentiment_score":0.046501684188842776},{"text":"So it takes that's what it does.","start":273.545,"end":276.74503,"sentiment":"neutral","sentiment_score":0.07632784119674138},{"text":"It goes through the difference the different points of access and make sure that there's a loop that goes back and forth.","start":276.74503,"end":284.22,"sentiment":"neutral","sentiment_score":-0.004589779937470501},{"text":"Back and forth.","start":285.56,"end":286.46,"sentiment":"neutral","sentiment_score":-0.007193729281425476}],"sentiment":"neutral","sentiment_score":0.017740197504233373,"num_words":38,"start":266.98502,"end":286.46},{"sentences":[{"text":"Where about where where are you, like where where is your you need a beach or more inland?","start":291.24,"end":296.585,"sentiment":"neutral","sentiment_score":-0.037598007565571204},{"text":"Or oh, no.","start":299.525,"end":303.445,"sentiment":"neutral","sentiment_score":0.0009724517973760763},{"text":"Look.","start":303.445,"end":303.685,"sentiment":"neutral","sentiment_score":0.0021131103858351707},{"text":"I used to I used to come to Wollemong back in the eighties when the, you know, the the famous steelworks and all that.","start":303.685,"end":309.065,"sentiment":"neutral","sentiment_score":0.012558506762919327},{"text":"It was a family we used to know, the Spanish family called Loblancos.","start":309.50998,"end":312.72998,"sentiment":"neutral","sentiment_score":0.03895789642746632}],"sentiment":"neutral","sentiment_score":0.00230717195703064,"num_words":59,"start":291.24,"end":312.72998},{"sentences":[{"text":"Emilio and Carmen Blancos, that was Spanish.","start":313.59,"end":316.33,"sentiment":"neutral","sentiment_score":0.026026447702731405},{"text":"We used to come and see them a lot.","start":317.19,"end":319.05,"sentiment":"neutral","sentiment_score":0.06952199671003553},{"text":"And just recently, we're doing a lot of promotions with NBN and new networks up there in Wollongong, Canberra, and all that area.","start":319.50998,"end":329.195,"sentiment":"neutral","sentiment_score":0.08826837137989375},{"text":"But mainly, I've been coming up to see my uncle, man.","start":330.135,"end":332.935,"sentiment":"neutral","sentiment_score":-0.018601478331468323},{"text":"I've seen him when he turned 100, and he received the letter from the queen, which is no longer with us.","start":332.935,"end":339.995,"sentiment":"neutral","sentiment_score":-0.06659751048400289}],"sentiment":"neutral","sentiment_score":0.017392840341363156,"num_words":71,"start":313.59,"end":339.995},{"sentences":[{"text":"And then a 101, 102.","start":341.07,"end":343.88998,"sentiment":"neutral","sentiment_score":-0.03399699255824089},{"text":"I missed that on a 103.","start":344.43,"end":346.21,"sentiment":"neutral","sentiment_score":-0.06356111168861389},{"text":"A hundred and four yeah.","start":347.15,"end":349.31,"sentiment":"neutral","sentiment_score":-0.031651271879673},{"text":"I'm not sure if we went to 07/2004.","start":349.31,"end":351.15,"sentiment":"neutral","sentiment_score":-0.08974805241450667},{"text":"He was in a home because my my cousin couldn't look after him.","start":351.15,"end":355.105,"sentiment":"neutral","sentiment_score":-0.09387785998674539}],"sentiment":"neutral","sentiment_score":-0.07156769166121611,"num_words":37,"start":341.07,"end":355.105},{"sentences":[{"text":"And now he's a he's 105 and still going.","start":355.105,"end":357.845,"sentiment":"neutral","sentiment_score":-0.05135354068544176},{"text":"Well, not a easy easy at a 105, but he's still he's there.","start":362.305,"end":365.665,"sentiment":"neutral","sentiment_score":-0.02404476530276812},{"text":"Like, he likes he loves his glass of wine.","start":365.665,"end":367.665,"sentiment":"positive","sentiment_score":0.43958214587635464},{"text":"He's gonna have a glass of wine.","start":367.665,"end":369.27002,"sentiment":"neutral","sentiment_score":0.2719155486140932},{"text":"And I I reckon that's what okay.","start":369.73,"end":372.53003,"sentiment":"neutral","sentiment_score":0.13848244718142919}],"sentiment":"neutral","sentiment_score":0.13453914374113082,"num_words":45,"start":355.105,"end":372.53003},{"sentences":[{"text":"So fit.","start":372.53003,"end":373.27002,"sentiment":"neutral","sentiment_score":0.13084600865840912},{"text":"My dad used to be the same.","start":374.37003,"end":375.81003,"sentiment":"neutral","sentiment_score":0.016328022948333194},{"text":"Okay.","start":375.81003,"end":376.05002,"sentiment":"neutral","sentiment_score":0.04424593225121498},{"text":"So the result passed.","start":376.05002,"end":377.43002,"sentiment":"neutral","sentiment_score":0.0755842961370945},{"text":"Alright.","start":377.89,"end":378.13,"sentiment":"neutral","sentiment_score":0.1284642219543457}],"sentiment":"neutral","sentiment_score":0.05673570111393929,"num_words":15,"start":372.53003,"end":378.13},{"sentences":[{"text":"Can you just check into that now?","start":378.13,"end":379.99002,"sentiment":"neutral","sentiment_score":0.04886508307286671},{"text":"No.","start":383.325,"end":383.485,"sentiment":"neutral","sentiment_score":-0.06475546956062317},{"text":"No.","start":383.485,"end":383.725,"sentiment":"neutral","sentiment_score":-0.05023963749408722},{"text":"Just just try it out.","start":383.725,"end":384.605,"sentiment":"neutral","sentiment_score":-0.015667359903454782},{"text":"You don't need to turn it off and off.","start":384.605,"end":386.305,"sentiment":"neutral","sentiment_score":-0.031219412262241047}],"sentiment":"neutral","sentiment_score":-0.005750045018351596,"num_words":23,"start":378.13,"end":386.305},{"sentences":[{"text":"Yeah.","start":392.285,"end":392.525,"sentiment":"neutral","sentiment_score":0.006263893097639084},{"text":"Because you're on here, it's telling me you're online.","start":392.525,"end":394.865,"sentiment":"neutral","sentiment_score":-0.05711438672410117},{"text":"So where do you see that?","start":397.75,"end":402.41,"sentiment":"neutral","sentiment_score":-0.06468231230974197},{"text":"I'll tell you no.","start":405.51,"end":406.71,"sentiment":"neutral","sentiment_score":-0.10477665439248085},{"text":"It's gotta be alright.","start":406.71,"end":408.63,"sentiment":"neutral","sentiment_score":-0.08812228962779045}],"sentiment":"neutral","sentiment_score":-0.06947730155661702,"num_words":24,"start":392.285,"end":408.63},{"sentences":[{"text":"So yeah.","start":408.63,"end":411.82498,"sentiment":"neutral","sentiment_score":0.00605309847742319},{"text":"Yep.","start":415.16498,"end":415.66498,"sentiment":"neutral","sentiment_score":0.034688837826251984},{"text":"Today is the thirteenth.","start":423.03,"end":424.41,"sentiment":"neutral","sentiment_score":-0.0311961283441633},{"text":"Okay.","start":424.55,"end":424.87,"sentiment":"neutral","sentiment_score":-0.03519728407263756},{"text":"On the thirteenth, you haven't you haven't been out I can see you haven't been 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in.","start":469.70502,"end":474.825,"sentiment":"neutral","sentiment_score":0.029120891587808728},{"text":"Alright?","start":474.825,"end":475.065,"sentiment":"neutral","sentiment_score":0.02710859477519989}],"sentiment":"neutral","sentiment_score":0.012304715154802097,"num_words":51,"start":458.93,"end":475.065},{"sentences":[{"text":"So it could be twenty minutes, half an hour, something like that.","start":475.065,"end":477.565,"sentiment":"neutral","sentiment_score":-0.04005386773496866},{"text":"No.","start":481.5,"end":481.74002,"sentiment":"neutral","sentiment_score":-0.13156843185424805},{"text":"No.","start":481.74002,"end":481.98,"sentiment":"neutral","sentiment_score":-0.1345405876636505},{"text":"Pull it out.","start":481.98,"end":482.62,"sentiment":"neutral","sentiment_score":-0.10401732722918193},{"text":"So the back lead that goes into the router gives 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call it, there's a little back part plug power plug that goes to the back of it.","start":494.57498,"end":501.935,"sentiment":"neutral","sentiment_score":0.018184093488079887},{"text":"You gotta pull that out.","start":501.935,"end":503.13498,"sentiment":"neutral","sentiment_score":-0.011012175120413303},{"text":"You gotta ask isolate everything from the two boxes from the actual power.","start":503.13498,"end":507.41998,"sentiment":"neutral","sentiment_score":-0.010834943503141403},{"text":"A lot of people switch it off.","start":507.41998,"end":508.69998,"sentiment":"neutral","sentiment_score":-0.09025980957916804},{"text":"That doesn't help because there's still static electricity going out.","start":508.69998,"end":512.0,"sentiment":"negative","sentiment_score":-0.42887753918766974}],"sentiment":"neutral","sentiment_score":-0.06898185305974701,"num_words":66,"start":494.57498,"end":512.0},{"sentences":[{"text":"A lot of people pull the plug out from the 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check.","start":538.80005,"end":539.76,"sentiment":"neutral","sentiment_score":0.026830413844436407},{"text":"Check.","start":539.76,"end":540.0,"sentiment":"neutral","sentiment_score":0.006407260894775391}],"sentiment":"neutral","sentiment_score":0.04310592392889353,"num_words":13,"start":531.555,"end":540.0},{"sentences":[{"text":"Check.","start":540.0,"end":540.24005,"sentiment":"neutral","sentiment_score":0.004140154458582401},{"text":"Check.","start":540.24005,"end":540.74005,"sentiment":"neutral","sentiment_score":0.001905207522213459},{"text":"Where are we?","start":542.56,"end":543.62,"sentiment":"neutral","sentiment_score":-0.010893351398408413},{"text":"Let's go back.","start":544.16003,"end":545.30005,"sentiment":"neutral","sentiment_score":-0.005070819674680631},{"text":"So you still see you're still showing you're online because so you've taken the power 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right.","start":611.335,"end":611.73505,"sentiment":"neutral","sentiment_score":-0.03329019248485565},{"text":"Now you're just gonna pull it out the plug from the back, but there's no there's no lights on on either boxes.","start":611.73505,"end":616.775,"sentiment":"neutral","sentiment_score":-0.08760905246758326},{"text":"Right?","start":616.775,"end":617.275,"sentiment":"neutral","sentiment_score":-0.1253921240568161},{"text":"Beautiful.","start":618.695,"end":619.195,"sentiment":"neutral","sentiment_score":0.018518179655075073},{"text":"Okay.","start":619.335,"end":619.575,"sentiment":"neutral","sentiment_score":-0.02576018124818802}],"sentiment":"neutral","sentiment_score":-0.07876346907061008,"num_words":27,"start":611.335,"end":619.575},{"sentences":[{"text":"Hang on.","start":619.575,"end":620.315,"sentiment":"neutral","sentiment_score":-0.050823839381337166},{"text":"It's still showing me you're 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Jason.","start":636.647,"end":637.467,"sentiment":"positive","sentiment_score":0.7905284464359283},{"text":"Cheers, buddy.","start":638.56696,"end":639.287,"sentiment":"positive","sentiment_score":0.5744860470294952}],"sentiment":"neutral","sentiment_score":0.14084719748990165,"num_words":21,"start":631.87,"end":639.287},{"sentences":[{"text":"Bye bye.","start":639.287,"end":640.027,"sentiment":"neutral","sentiment_score":0.08718502521514893}],"sentiment":"neutral","sentiment_score":0.08718502521514893,"num_words":2,"start":639.287,"end":640.027}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I'm getting no Internet. Yeah. Jason. Yeah. That's me. Oh, not bad, mate. Yourself? You say? Woolloong. You keep telling me that every time I bloody speak to you. 100 and five? What a fucking life. Oh, wish we oh, wish we could bloody live that long. Yeah. But but the way circumstances are these days, I don't even think I'll live see my bloody sixtieth. Well, you know, look at the life. Look what Trump's doing to the world. Yep. I mean, fucking hell, he could touch the button any day now. He's hitting himself, so who knows? What do you do? Yeah. Yeah. Well, see, we're the little people. We're like ants so they can crush us with no recourse. You know? Yeah. Well, it's supposed to be, but he just takes everything to his own stride. Like like, to get get approval to actually go to war, you have to get congress approval. And he's just done it on his own terms. So, you know, he thinks he's commander in chief. Well What do you mean? I've I've yeah. I've tried to, like, turned it on and off and everything, but it's still saying no access. I can't even get on streaming on anything. And the light screen This happened up last time. Remember? And we end up resetting it, and that's good. Yep. Yeah. Oh, okay. Not far from the beach. I'm in Flinders Street. Do you know Flinders Street? Yeah. Yeah. Yeah. Oh, okay. Yeah. Yes. Yes. None. Yeah. Really? He's and he's able to get around easy and oh, yeah. Yep. Yeah. Yep. Okay. I'll turn it off and on. Okay. Hang on. No Internet connection. On my phone. If I go to the TV, I'll I'll try streaming. But usually usually, if it's got no Internet access, it won't allow me to stream either. There's Internet connection problem. No. Can't screen. Yep. Do I need to wait? Yep. Yep. Okay. Yep. Yep. Okay. Yeah. So the black so the black lead behind the router, turn that off. Yeah. Pull I mean, pull it out. Yeah. Pull that out and do the same with the with the. Okay. Yep. Yep. Yep. That's fine. Okay. Alright. Alright. Okay. Yep. Okay. Yeah. Yep. Oh, okay. I see. Yeah. I see. Alright. Well, I've done that. I've done that from the router, and I've done it with the NBN box. Yeah. I've taken it completely. I've taken the black lead out, and I've taken and I've taken the white lead out of the red tape. Yep. Okay. Like, I didn't, like, I didn't take it out of the wall. I took it out of the the lead, yeah, from the back of the the black power lead. I've taken that completely out of the router, and I've done that with the MBM box. So they're still plugged in at the wall, just not plugged in in the other end. Yeah. Yeah. No. Nothing. Nothing. Alright, mate. Thanks, mate. 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Hi. I'm getting no Internet. Yeah. Jason.\n\nYeah. That's me. Oh, not bad, mate. Yourself? You say?\n\nWoolloong. You keep telling me that every time I bloody speak to you. 100 and five? What a fucking life. Oh, wish we oh, wish we could bloody live that long.\n\nYeah. But but the way circumstances are these days, I don't even think I'll live see my bloody sixtieth. Well, you know, look at the life. Look what Trump's doing to the world. Yep.\n\nI mean, fucking hell, he could touch the button any day now. He's hitting himself, so who knows? What do you do? Yeah. Yeah.\n\nWell, see, we're the little people. We're like ants so they can crush us with no recourse. You know? Yeah. Well, it's supposed to be, but he just takes everything to his own stride.\n\nLike like, to get get approval to actually go to war, you have to get congress approval. And he's just done it on his own terms. So, you know, he thinks he's commander in chief. Well What do you mean? I've I've yeah.\n\nI've tried to, like, turned it on and off and everything, but it's still saying no access. I can't even get on streaming on anything. And the light screen This happened up last time. Remember? And we end up resetting it, and that's good.\n\nYep. Yeah. Oh, okay. Not far from the beach. I'm in Flinders Street.\n\nDo you know Flinders Street? Yeah. Yeah. Yeah. Oh, okay.\n\nYeah. Yes. Yes. None. Yeah.\n\nReally? He's and he's able to get around easy and oh, yeah. Yep. Yeah. Yep.\n\nOkay. I'll turn it off and on. Okay. Hang on. No Internet connection.\n\nOn my phone. If I go to the TV, I'll I'll try streaming. But usually usually, if it's got no Internet access, it won't allow me to stream either. There's Internet connection problem. No.\n\nCan't screen. Yep. Do I need to wait? Yep. Yep.\n\nOkay. Yep. Yep. Okay. Yeah.\n\nSo the black so the black lead behind the router, turn that off. Yeah. Pull I mean, pull it out. Yeah. Pull that out and do the same with the with the.\n\nOkay. Yep. Yep. Yep. That's fine.\n\nOkay. Alright. Alright. Okay. Yep.\n\nOkay. Yeah. Yep. Oh, okay. I see.\n\nYeah. I see. Alright. Well, I've done that. I've done that from the router, and I've done it with the NBN box.\n\nYeah. I've taken it completely. I've taken the black lead out, and I've taken and I've taken the white lead out of the red tape. Yep. Okay.\n\nLike, I didn't, like, I didn't take it out of the wall. I took it out of the the lead, yeah, from the back of the the black power lead. I've taken that completely out of the router, and I've done that with the MBM box. So they're still plugged in at the wall, just not plugged in in the other end. Yeah.\n\nYeah. No. Nothing. Nothing. Alright, mate.\n\nThanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.03188002109527588},{"text":"Hi.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.04127610847353935},{"text":"I'm getting no Internet.","start":3.6799998,"end":5.54,"sentiment":"neutral","sentiment_score":-0.1990421935915947},{"text":"Yeah.","start":17.255,"end":17.575,"sentiment":"neutral","sentiment_score":0.01018083468079567},{"text":"Jason.","start":17.575,"end":18.075,"sentiment":"neutral","sentiment_score":0.009214557707309725}],"sentiment":"neutral","sentiment_score":-0.09827118366956711,"num_words":8,"start":2.8799999,"end":18.075},{"sentences":[{"text":"Yeah.","start":21.575,"end":21.814999,"sentiment":"neutral","sentiment_score":0.03074917010962963},{"text":"That's me.","start":21.814999,"end":22.634998,"sentiment":"neutral","sentiment_score":0.05152045749127865},{"text":"Oh, not bad, mate.","start":24.615,"end":25.494999,"sentiment":"neutral","sentiment_score":0.08682768791913986},{"text":"Yourself?","start":25.494999,"end":25.994999,"sentiment":"neutral","sentiment_score":0.051879167556762695},{"text":"You say?","start":31.59,"end":32.33,"sentiment":"neutral","sentiment_score":-0.017438232898712158}],"sentiment":"neutral","sentiment_score":0.04981035385280848,"num_words":10,"start":21.575,"end":32.33},{"sentences":[{"text":"Woolloong.","start":39.91,"end":40.41,"sentiment":"neutral","sentiment_score":0.016131239011883736},{"text":"You keep telling me that every time I bloody speak to you.","start":44.555,"end":47.775,"sentiment":"neutral","sentiment_score":-0.26849744220574695},{"text":"100 and five?","start":53.675003,"end":54.895,"sentiment":"neutral","sentiment_score":-0.1756574014822642},{"text":"What a fucking life.","start":56.29,"end":57.75,"sentiment":"negative","sentiment_score":-0.7898199409246445},{"text":"Oh, wish we oh, wish we could bloody live that long.","start":60.93,"end":64.71,"sentiment":"negative","sentiment_score":-0.4710846787149256}],"sentiment":"negative","sentiment_score":-0.3894845645634397,"num_words":31,"start":39.91,"end":64.71},{"sentences":[{"text":"Yeah.","start":67.49,"end":67.97,"sentiment":"neutral","sentiment_score":-0.1038375049829483},{"text":"But but the way circumstances are these days, I don't even think I'll live see my bloody sixtieth.","start":67.97,"end":74.195,"sentiment":"negative","sentiment_score":-0.36244279311762917},{"text":"Well, you know, look at the life.","start":76.895,"end":78.895,"sentiment":"neutral","sentiment_score":-0.18438352005822317},{"text":"Look what Trump's doing to the world.","start":78.895,"end":80.755,"sentiment":"neutral","sentiment_score":-0.21160193639142172},{"text":"Yep.","start":83.615,"end":84.115,"sentiment":"neutral","sentiment_score":-0.0980178564786911}],"sentiment":"neutral","sentiment_score":-0.2793448186096023,"num_words":34,"start":67.49,"end":84.115},{"sentences":[{"text":"I mean, fucking hell, he could touch the button any day now.","start":86.62,"end":89.92,"sentiment":"negative","sentiment_score":-0.4514452616373698},{"text":"He's hitting himself, so who knows?","start":93.82,"end":95.92,"sentiment":"negative","sentiment_score":-0.5187892367442449},{"text":"What do you do?","start":99.045,"end":101.865,"sentiment":"neutral","sentiment_score":-0.23367692902684212},{"text":"Yeah.","start":110.405,"end":110.905,"sentiment":"neutral","sentiment_score":-0.20252884924411776},{"text":"Yeah.","start":111.619995,"end":111.86,"sentiment":"neutral","sentiment_score":-0.20406053960323337}],"sentiment":"negative","sentiment_score":-0.4113073193778594,"num_words":24,"start":86.62,"end":111.86},{"sentences":[{"text":"Well, see, we're the little people.","start":111.86,"end":113.7,"sentiment":"negative","sentiment_score":-0.3906160295009613},{"text":"We're like ants so they can crush us with no recourse.","start":113.7,"end":117.399994,"sentiment":"negative","sentiment_score":-0.5338208919221704},{"text":"You know?","start":117.54,"end":118.84,"sentiment":"neutral","sentiment_score":-0.1787770837545395},{"text":"Yeah.","start":123.22,"end":123.619995,"sentiment":"neutral","sentiment_score":-0.05857176333665848},{"text":"Well, it's supposed to be, but he just takes everything to his own stride.","start":123.619995,"end":128.075,"sentiment":"neutral","sentiment_score":-0.044838834021772654}],"sentiment":"neutral","sentiment_score":-0.272341046920594,"num_words":34,"start":111.86,"end":128.075},{"sentences":[{"text":"Like like, to get get approval to actually go to war, you have to get congress approval.","start":129.735,"end":135.595,"sentiment":"neutral","sentiment_score":0.016200392780935064},{"text":"And he's just done it on his own terms.","start":135.735,"end":138.715,"sentiment":"neutral","sentiment_score":0.011503159378965696},{"text":"So, you know, he thinks he's commander in chief.","start":138.855,"end":142.56,"sentiment":"neutral","sentiment_score":-0.053963831108477384},{"text":"Well What do you mean?","start":142.56,"end":214.075,"sentiment":"neutral","sentiment_score":-0.02094591185450554},{"text":"I've I've yeah.","start":225.21,"end":227.37,"sentiment":"neutral","sentiment_score":-0.08750923722982407}],"sentiment":"neutral","sentiment_score":-0.011023177657016488,"num_words":43,"start":129.735,"end":227.37},{"sentences":[{"text":"I've tried to, like, turned it on and off and everything, but it's still saying no access.","start":227.37,"end":233.77,"sentiment":"neutral","sentiment_score":-0.22002628620933085},{"text":"I can't even get on streaming on anything.","start":233.77,"end":237.39,"sentiment":"negative","sentiment_score":-0.4138732999563217},{"text":"And the light screen This happened up last time.","start":237.69,"end":250.575,"sentiment":"neutral","sentiment_score":-0.10681618294782108},{"text":"Remember?","start":250.575,"end":251.075,"sentiment":"neutral","sentiment_score":-0.03070094995200634},{"text":"And we end up resetting it, and that's good.","start":251.215,"end":255.59999,"sentiment":"neutral","sentiment_score":0.025502179231908586}],"sentiment":"neutral","sentiment_score":-0.17759000565010039,"num_words":44,"start":227.37,"end":255.59999},{"sentences":[{"text":"Yep.","start":269.065,"end":269.565,"sentiment":"neutral","sentiment_score":0.087406687438488},{"text":"Yeah.","start":280.69998,"end":281.19998,"sentiment":"neutral","sentiment_score":0.015046484768390656},{"text":"Oh, okay.","start":284.94,"end":285.6,"sentiment":"neutral","sentiment_score":0.010236519388854504},{"text":"Not far from the beach.","start":298.215,"end":299.655,"sentiment":"neutral","sentiment_score":-0.015033118613064288},{"text":"I'm in Flinders Street.","start":299.655,"end":301.81497,"sentiment":"neutral","sentiment_score":0.002035416560829617}],"sentiment":"neutral","sentiment_score":0.004300175704814207,"num_words":13,"start":269.065,"end":301.81497},{"sentences":[{"text":"Do you know Flinders Street?","start":301.81497,"end":303.91498,"sentiment":"neutral","sentiment_score":0.0007657285779714585},{"text":"Yeah.","start":308.84,"end":309.16,"sentiment":"neutral","sentiment_score":0.03009016066789627},{"text":"Yeah.","start":309.16,"end":309.32,"sentiment":"neutral","sentiment_score":0.03081127442419529},{"text":"Yeah.","start":309.32,"end":309.82,"sentiment":"neutral","sentiment_score":0.03566328436136246},{"text":"Oh, okay.","start":313.56,"end":314.30002,"sentiment":"neutral","sentiment_score":0.033131085336208344}],"sentiment":"neutral","sentiment_score":0.0166655533015728,"num_words":10,"start":301.81497,"end":314.30002},{"sentences":[{"text":"Yeah.","start":316.84,"end":317.34,"sentiment":"neutral","sentiment_score":0.05159877985715866},{"text":"Yes.","start":329.555,"end":330.055,"sentiment":"neutral","sentiment_score":0.02935301698744297},{"text":"Yes.","start":335.555,"end":336.055,"sentiment":"neutral","sentiment_score":-0.012149848975241184},{"text":"None.","start":340.22998,"end":340.72998,"sentiment":"neutral","sentiment_score":-0.08074313402175903},{"text":"Yeah.","start":357.97498,"end":358.375,"sentiment":"neutral","sentiment_score":0.031122902408242226}],"sentiment":"neutral","sentiment_score":0.003836343251168728,"num_words":5,"start":316.84,"end":358.375},{"sentences":[{"text":"Really?","start":358.375,"end":358.85498,"sentiment":"neutral","sentiment_score":0.045515380799770355},{"text":"He's and he's able to get around easy and oh, yeah.","start":358.85498,"end":369.43,"sentiment":"neutral","sentiment_score":0.1796322004361586},{"text":"Yep.","start":369.43,"end":369.93,"sentiment":"neutral","sentiment_score":0.12800920009613037},{"text":"Yeah.","start":373.51,"end":374.01,"sentiment":"neutral","sentiment_score":0.06719382107257843},{"text":"Yep.","start":377.925,"end":378.425,"sentiment":"neutral","sentiment_score":0.08163121342658997}],"sentiment":"neutral","sentiment_score":0.1532202546795209,"num_words":15,"start":358.375,"end":378.425},{"sentences":[{"text":"Okay.","start":380.16498,"end":380.66498,"sentiment":"neutral","sentiment_score":0.004102383740246296},{"text":"I'll turn it off and on.","start":381.285,"end":382.985,"sentiment":"neutral","sentiment_score":-0.015031357761472464},{"text":"Okay.","start":387.60498,"end":388.005,"sentiment":"neutral","sentiment_score":0.011142217554152012},{"text":"Hang on.","start":388.005,"end":388.745,"sentiment":"neutral","sentiment_score":0.00698368577286601},{"text":"No Internet connection.","start":398.75998,"end":400.06,"sentiment":"neutral","sentiment_score":-0.11422244956096013}],"sentiment":"neutral","sentiment_score":-0.031049501723968066,"num_words":13,"start":380.16498,"end":400.06},{"sentences":[{"text":"On my phone.","start":403.155,"end":404.135,"sentiment":"neutral","sentiment_score":-0.06088184813658396},{"text":"If I go to the TV, I'll I'll try streaming.","start":408.675,"end":414.375,"sentiment":"neutral","sentiment_score":0.012921034544706344},{"text":"But usually usually, if it's got no Internet access, it won't allow me to stream either.","start":416.33,"end":422.59,"sentiment":"negative","sentiment_score":-0.49063942953944206},{"text":"There's Internet connection problem.","start":430.98502,"end":433.325,"sentiment":"neutral","sentiment_score":-0.27133936434984207},{"text":"No.","start":435.545,"end":436.045,"sentiment":"neutral","sentiment_score":-0.3007146120071411}],"sentiment":"neutral","sentiment_score":-0.2732275923823609,"num_words":34,"start":403.155,"end":436.045},{"sentences":[{"text":"Can't screen.","start":436.42502,"end":437.245,"sentiment":"negative","sentiment_score":-0.3883383721113205},{"text":"Yep.","start":443.305,"end":443.805,"sentiment":"neutral","sentiment_score":0.014745309017598627},{"text":"Do I need to wait?","start":444.25998,"end":446.68,"sentiment":"neutral","sentiment_score":-0.006347746402025223},{"text":"Yep.","start":447.06,"end":447.56,"sentiment":"neutral","sentiment_score":0.008607964031398296},{"text":"Yep.","start":448.02,"end":448.52,"sentiment":"neutral","sentiment_score":0.03658679872751236}],"sentiment":"neutral","sentiment_score":-0.07484754044562578,"num_words":10,"start":436.42502,"end":448.52},{"sentences":[{"text":"Okay.","start":452.18,"end":452.68,"sentiment":"neutral","sentiment_score":0.03231118246912956},{"text":"Yep.","start":453.46,"end":453.96,"sentiment":"neutral","sentiment_score":0.14420343935489657},{"text":"Yep.","start":458.02,"end":458.52,"sentiment":"neutral","sentiment_score":0.10709097236394882},{"text":"Okay.","start":466.34497,"end":466.84497,"sentiment":"neutral","sentiment_score":0.03273274376988411},{"text":"Yeah.","start":471.465,"end":471.965,"sentiment":"neutral","sentiment_score":0.033981673419475555}],"sentiment":"neutral","sentiment_score":0.07006400227546691,"num_words":5,"start":452.18,"end":471.965},{"sentences":[{"text":"So the black so the black lead behind the router, turn that off.","start":475.09,"end":481.34998,"sentiment":"neutral","sentiment_score":-0.03457850332443531},{"text":"Yeah.","start":482.93,"end":483.25,"sentiment":"neutral","sentiment_score":-0.008843827061355114},{"text":"Pull I mean, pull it out.","start":483.25,"end":484.87,"sentiment":"neutral","sentiment_score":-0.0164318239937226},{"text":"Yeah.","start":487.845,"end":488.08502,"sentiment":"neutral","sentiment_score":0.033963970839977264},{"text":"Pull that out and do the same with the with the.","start":488.08502,"end":493.305,"sentiment":"neutral","sentiment_score":0.04140960552137007}],"sentiment":"neutral","sentiment_score":-0.002108927583321929,"num_words":32,"start":475.09,"end":493.305},{"sentences":[{"text":"Okay.","start":494.405,"end":494.905,"sentiment":"neutral","sentiment_score":0.028587551787495613},{"text":"Yep.","start":498.405,"end":498.905,"sentiment":"neutral","sentiment_score":0.025795891880989075},{"text":"Yep.","start":501.23,"end":501.73,"sentiment":"neutral","sentiment_score":0.0007988624274730682},{"text":"Yep.","start":503.15,"end":503.65,"sentiment":"neutral","sentiment_score":-0.002508732955902815},{"text":"That's fine.","start":503.79,"end":504.61002,"sentiment":"neutral","sentiment_score":-0.016879253089427948}],"sentiment":"neutral","sentiment_score":0.003152511160199841,"num_words":6,"start":494.405,"end":504.61002},{"sentences":[{"text":"Okay.","start":504.91,"end":505.41,"sentiment":"neutral","sentiment_score":0.006172424182295799},{"text":"Alright.","start":507.15,"end":507.65,"sentiment":"neutral","sentiment_score":-0.0031985901296138763},{"text":"Alright.","start":507.71,"end":508.21,"sentiment":"neutral","sentiment_score":-0.06063329428434372},{"text":"Okay.","start":508.99,"end":509.49,"sentiment":"neutral","sentiment_score":-0.23606400191783905},{"text":"Yep.","start":512.19,"end":512.69,"sentiment":"neutral","sentiment_score":-0.17120656371116638}],"sentiment":"neutral","sentiment_score":-0.09298600517213344,"num_words":5,"start":504.91,"end":512.69},{"sentences":[{"text":"Okay.","start":517.855,"end":518.355,"sentiment":"neutral","sentiment_score":-0.10788997262716292},{"text":"Yeah.","start":518.495,"end":518.995,"sentiment":"neutral","sentiment_score":-0.08166670799255371},{"text":"Yep.","start":524.975,"end":525.475,"sentiment":"neutral","sentiment_score":0.07930736243724823},{"text":"Oh, okay.","start":529.64,"end":530.38,"sentiment":"neutral","sentiment_score":0.06079266034066677},{"text":"I see.","start":530.44,"end":531.18,"sentiment":"neutral","sentiment_score":0.04150991141796112}],"sentiment":"neutral","sentiment_score":0.013479403619255339,"num_words":7,"start":517.855,"end":531.18},{"sentences":[{"text":"Yeah.","start":531.32,"end":531.56,"sentiment":"neutral","sentiment_score":0.05187026038765907},{"text":"I see.","start":531.56,"end":532.28,"sentiment":"neutral","sentiment_score":0.052028875797986984},{"text":"Alright.","start":532.28,"end":532.68,"sentiment":"neutral","sentiment_score":0.09541146457195282},{"text":"Well, I've done that.","start":532.68,"end":533.4,"sentiment":"neutral","sentiment_score":0.12743877060711384},{"text":"I've done that from the router, and I've done it with the NBN box.","start":533.4,"end":537.02,"sentiment":"neutral","sentiment_score":0.07808196251945836}],"sentiment":"neutral","sentiment_score":0.08428372882983902,"num_words":22,"start":531.32,"end":537.02},{"sentences":[{"text":"Yeah.","start":556.39996,"end":556.72,"sentiment":"neutral","sentiment_score":-0.027256136760115623},{"text":"I've taken it completely.","start":556.72,"end":558.1,"sentiment":"neutral","sentiment_score":-0.060719859786331654},{"text":"I've taken the black lead out, and I've taken and I've taken the white lead out of the red tape.","start":558.56,"end":565.77997,"sentiment":"neutral","sentiment_score":-0.01878718191292137},{"text":"Yep.","start":567.6,"end":568.1,"sentiment":"neutral","sentiment_score":-0.029105832800269127},{"text":"Okay.","start":578.395,"end":578.895,"sentiment":"neutral","sentiment_score":-0.0030420497059822083}],"sentiment":"neutral","sentiment_score":-0.02511211469148596,"num_words":27,"start":556.39996,"end":578.895},{"sentences":[{"text":"Like, I didn't, like, I didn't take it out of the wall.","start":587.81,"end":590.21,"sentiment":"neutral","sentiment_score":-0.06781327010442813},{"text":"I took it out of the the lead, yeah, from the back of the the black power lead.","start":590.21,"end":596.69,"sentiment":"neutral","sentiment_score":-0.027933889379103977},{"text":"I've taken that completely out of the router, and I've done that with the MBM box.","start":596.69,"end":603.175,"sentiment":"neutral","sentiment_score":-0.027911652578040957},{"text":"So they're still plugged in at the wall, just not plugged in in the other end.","start":603.175,"end":609.755,"sentiment":"neutral","sentiment_score":-0.05610867030918598},{"text":"Yeah.","start":613.67,"end":614.17,"sentiment":"neutral","sentiment_score":-0.01663728803396225}],"sentiment":"neutral","sentiment_score":-0.042500503242961944,"num_words":63,"start":587.81,"end":614.17},{"sentences":[{"text":"Yeah.","start":614.55,"end":615.05,"sentiment":"neutral","sentiment_score":-0.0746108815073967},{"text":"No.","start":616.55,"end":617.05,"sentiment":"neutral","sentiment_score":-0.1850341558456421},{"text":"Nothing.","start":617.11,"end":617.59,"sentiment":"neutral","sentiment_score":-0.28307804465293884},{"text":"Nothing.","start":617.59,"end":618.09,"sentiment":"neutral","sentiment_score":-0.25400474667549133},{"text":"Alright, mate.","start":635.45685,"end":636.3569,"sentiment":"positive","sentiment_score":0.4516095519065857}],"sentiment":"neutral","sentiment_score":0.017748545855283737,"num_words":6,"start":614.55,"end":636.3569},{"sentences":[{"text":"Thanks, mate.","start":637.8569,"end":638.57684,"sentiment":"positive","sentiment_score":0.809444785118103},{"text":"Bye.","start":638.57684,"end":639.07684,"sentiment":"positive","sentiment_score":0.4523538053035736}],"sentiment":"positive","sentiment_score":0.6904144585132599,"num_words":3,"start":637.8569,"end":639.07684}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. AT and T Texaco.\n\nChannel 1: Yeah. Hi. I'm getting no Internet.\n\nChannel 0: Okay. One second. May I have the account holder's first name, please?\n\nChannel 1: Yeah. Jason.\n\nChannel 0: Jason. Is that you?\n\nChannel 1: Yeah. That's me.\n\nChannel 0: How are you, Jason?\n\nChannel 1: Oh, not bad, mate. Yourself?\n\nChannel 0: Okay. Let's have so you're on NBN. I think there's some NBN outages at the moment.\n\nChannel 1: You\n\nChannel 0: Let\n\nChannel 1: say?\n\nChannel 0: me let me yeah. Let me just check. Don't hang up. I'll just confirm it. Whereabouts are you located?\n\nWhat area?\n\nChannel 1: Woolloong.\n\nChannel 0: Oh, nice area. My I'm gonna tell you, my uncle lives there.\n\nChannel 1: You keep telling me that every time I bloody speak to you.\n\nChannel 0: He turned just turned a 105. He just turned a 105. Could you but we're gonna\n\nChannel 1: 100\n\nChannel 0: go up there\n\nChannel 1: and\n\nChannel 0: and see.\n\nChannel 1: five?\n\nChannel 0: Yeah.\n\nChannel 1: What a fucking life.\n\nChannel 0: Yeah. I know. Unbelievable, mate.\n\nChannel 1: Oh,\n\nChannel 0: We thought\n\nChannel 1: wish\n\nChannel 0: it was\n\nChannel 1: we oh, wish we could bloody live that long.\n\nChannel 0: yeah. That's true, mate. Or even longer. How's that?\n\nChannel 1: Yeah. But but the way circumstances are these days, I don't even think I'll live see my bloody sixtieth.\n\nChannel 0: Oh, really?\n\nChannel 1: Well, you know, look at the life. Look what Trump's doing to the\n\nChannel 0: Yeah.\n\nChannel 1: world.\n\nChannel 0: Yeah. Yeah. Yeah. And that now I hear what you're saying, mate. Yeah.\n\nYeah. I\n\nChannel 1: Yep.\n\nChannel 0: hear what you're saying loud and clear, man. It's\n\nChannel 1: I mean, fucking hell, he could touch the button any day now.\n\nChannel 0: shit, man. It is it is sad.\n\nChannel 1: He's hitting himself, so who knows? What\n\nChannel 0: What do\n\nChannel 1: do\n\nChannel 0: you do, mate?\n\nChannel 1: you do?\n\nChannel 0: Yeah. These people, I don't know what the hell they think they can just run things and expect everybody else to just, you know, agree\n\nChannel 1: Yeah.\n\nChannel 0: with it.\n\nChannel 1: Yeah. Well, see, we're the little people. We're like ants so they can crush us with no recourse. You know?\n\nChannel 0: Yeah. But wasn't it supposed to be with the majority votes? Isn't that how the government's\n\nChannel 1: Yeah.\n\nChannel 0: supposed\n\nChannel 1: Well,\n\nChannel 0: to work\n\nChannel 1: it's\n\nChannel 0: like\n\nChannel 1: supposed\n\nChannel 0: that?\n\nChannel 1: to be, but he just takes everything to his own stride.\n\nChannel 0: They all they all they all do, mate. They all do.\n\nChannel 1: Like like, to get get approval to actually go to war, you have to get congress approval. And he's just done it on his own terms. So, you know, he thinks he's commander in chief. Well\n\nChannel 0: Let's have a look. Jason Jason Jason. Where are we, Jace? Oh, here it is. I'm trying to let's see what they're saying here.\n\nWell, it's telling me you're online, mate.\n\nChannel 1: What do you mean?\n\nChannel 0: Well, you're at Unit 30827 Flinders Street, Willingdon. Right? It's telling me that your service is online. You must have probably had a dropout or something like that.\n\nChannel 1: I've\n\nChannel 0: Try can you try it\n\nChannel 1: I've\n\nChannel 0: again?\n\nChannel 1: yeah. I've tried to, like, turned it on and off and everything, but it's still saying no access. I can't even get on streaming on anything. And the light screen\n\nChannel 0: Yeah. That's what I'm saying. It's saying here you're right. Oh, yeah. Let me just do something here.\n\nHang on a sec. We're gonna reset.\n\nChannel 1: This happened up last time. Remember? And we end up resetting it,\n\nChannel 0: Yeah. That's what we're\n\nChannel 1: and\n\nChannel 0: gonna\n\nChannel 1: that's\n\nChannel 0: do again now. We're\n\nChannel 1: good.\n\nChannel 0: gonna reset the port. Yeah. With NBN in Wollongong, what do you got there? You got what is it? Fiber to I don't even know.\n\nHey. Look. It's running a test now.\n\nChannel 1: Yep.\n\nChannel 0: So it takes that's what it does. It goes through the difference the different points of access\n\nChannel 1: Yeah.\n\nChannel 0: and make sure that there's a loop that goes back and forth.\n\nChannel 1: Oh, okay.\n\nChannel 0: Back and forth. Where about where where are you, like where where is your you need a beach or more inland?\n\nChannel 1: Not far from the beach.\n\nChannel 0: Or\n\nChannel 1: I'm in Flinders Street. Do you know Flinders\n\nChannel 0: oh, no.\n\nChannel 1: Street?\n\nChannel 0: Look. I used to I used to come to Wollemong back in the eighties when the, you know, the the famous steelworks and all that.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: It was a family we used to know, the Spanish family called Loblancos.\n\nChannel 1: Oh,\n\nChannel 0: Emilio\n\nChannel 1: okay.\n\nChannel 0: and Carmen Blancos, that was Spanish.\n\nChannel 1: Yeah.\n\nChannel 0: We used to come and see them a lot. And just recently, we're doing a lot of promotions with NBN and new networks up there in Wollongong, Canberra, and all that area.\n\nChannel 1: Yes.\n\nChannel 0: But mainly, I've been coming up to see my uncle, man. I've seen him when he turned 100,\n\nChannel 1: Yes.\n\nChannel 0: and he received the letter from the queen, which is no longer with us.\n\nChannel 1: None.\n\nChannel 0: And then a 101, 102. I missed that on a 103. A hundred and four yeah. I'm not sure if we went to 07/2004. He was in a home because my my cousin couldn't look after him.\n\nAnd now he's a he's 105 and still going.\n\nChannel 1: Yeah. Really? He's and he's able to get around easy and\n\nChannel 0: Well, not a easy easy at a 105, but he's still he's there. Like, he likes he loves his glass of wine. He's gonna have a glass of wine.\n\nChannel 1: oh, yeah. Yep.\n\nChannel 0: And I I reckon that's what okay. So fit.\n\nChannel 1: Yeah.\n\nChannel 0: My dad used to be the same. Okay. So the result passed. Alright.\n\nChannel 1: Yep.\n\nChannel 0: Can you just check into that now?\n\nChannel 1: Okay. I'll turn it off and on.\n\nChannel 0: No. No. Just just try it out. You don't need to turn it off and off.\n\nChannel 1: Okay. Hang on.\n\nChannel 0: Yeah. Because you're on here, it's telling me you're online. So\n\nChannel 1: No Internet connection.\n\nChannel 0: where do you see that?\n\nChannel 1: On my phone.\n\nChannel 0: I'll tell you no. It's gotta be alright. So\n\nChannel 1: If I go to the TV,\n\nChannel 0: yeah.\n\nChannel 1: I'll I'll try streaming.\n\nChannel 0: Yep.\n\nChannel 1: But usually usually, if it's got no Internet access, it won't allow me to stream either.\n\nChannel 0: Today is the thirteenth. Okay. On the thirteenth, you haven't you haven't been out I can see you haven't been able to get online. I can see it here from\n\nChannel 1: There's Internet connection problem.\n\nChannel 0: so there's\n\nChannel 1: No.\n\nChannel 0: an Internet connection\n\nChannel 1: Can't screen.\n\nChannel 0: problem. Alright. What you need to do, the router\n\nChannel 1: Yep.\n\nChannel 0: the back\n\nChannel 1: Do I\n\nChannel 0: of\n\nChannel 1: need\n\nChannel 0: the router, there's a\n\nChannel 1: to\n\nChannel 0: power supply\n\nChannel 1: wait?\n\nChannel 0: cable\n\nChannel 1: Yep.\n\nChannel 0: there.\n\nChannel 1: Yep.\n\nChannel 0: I need you to pull that out of the router, not from the wall, from\n\nChannel 1: Okay.\n\nChannel 0: the router.\n\nChannel 1: Yep.\n\nChannel 0: And the NBN box has got exactly the same thing.\n\nChannel 1: Yep.\n\nChannel 0: Need you to pull out those power supplies out for twenty minutes. It looks like maybe the router might need to do a power cycle maintenance.\n\nChannel 1: Okay.\n\nChannel 0: So just leave it off for twenty minutes. I'll call you back\n\nChannel 1: Yeah.\n\nChannel 0: to and I'll I'll tell you when to plug it back in. Alright? So\n\nChannel 1: So\n\nChannel 0: it could be twenty\n\nChannel 1: the\n\nChannel 0: minutes, half\n\nChannel 1: black\n\nChannel 0: an hour, something like that.\n\nChannel 1: so the black lead behind the router, turn that off.\n\nChannel 0: No. No. Pull it out. So the\n\nChannel 1: Yeah.\n\nChannel 0: back\n\nChannel 1: Pull\n\nChannel 0: lead that\n\nChannel 1: I\n\nChannel 0: goes\n\nChannel 1: mean,\n\nChannel 0: into\n\nChannel 1: pull\n\nChannel 0: the\n\nChannel 1: it\n\nChannel 0: router\n\nChannel 1: out.\n\nChannel 0: gives yeah. You gotta pull it out from the back of the router.\n\nChannel 1: Yeah. Pull that out and do the same with the\n\nChannel 0: MBN box. Yeah.\n\nChannel 1: with the.\n\nChannel 0: Yeah. There.\n\nChannel 1: Okay.\n\nChannel 0: So the MBN box and the router or the Wi Fi, whatever you wanna call\n\nChannel 1: Yep.\n\nChannel 0: it, there's a little back part plug power plug that goes\n\nChannel 1: Yep.\n\nChannel 0: to the back of it. You gotta pull that out. You\n\nChannel 1: Yep.\n\nChannel 0: gotta ask\n\nChannel 1: That's\n\nChannel 0: isolate\n\nChannel 1: fine.\n\nChannel 0: everything\n\nChannel 1: Okay.\n\nChannel 0: from the two boxes from the actual\n\nChannel 1: Alright.\n\nChannel 0: power. A lot of\n\nChannel 1: Alright.\n\nChannel 0: people switch it off. That\n\nChannel 1: Okay.\n\nChannel 0: doesn't help because there's still static electricity going out.\n\nChannel 1: Yep.\n\nChannel 0: A lot of people pull the plug out from the cable. That doesn't help because inside the cable, there's still static electricity moving.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: So we need to pull the plug from the back of the router so it's fully isolated. And\n\nChannel 1: Yep.\n\nChannel 0: what that the process just regenerates and resets itself.\n\nChannel 1: Oh, okay. I see.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I see. Alright. Well, I've done that. I've done that from the router, and I've done it with the NBN box.\n\nChannel 0: Alright. Let me just have a look. Let me just check. Check. Check.\n\nCheck. Where are we? Let's go back. So you still see you're still showing you're online because so you've taken the power away. Right?\n\nChannel 1: Yeah. I've taken it completely. I've\n\nChannel 0: Alright.\n\nChannel 1: taken the black lead out,\n\nChannel 0: Yeah. That's\n\nChannel 1: and I've\n\nChannel 0: it.\n\nChannel 1: taken\n\nChannel 0: Yeah. Yep.\n\nChannel 1: and I've\n\nChannel 0: Yeah.\n\nChannel 1: taken the white lead out\n\nChannel 0: Okay.\n\nChannel 1: of\n\nChannel 0: So\n\nChannel 1: the\n\nChannel 0: here,\n\nChannel 1: red tape.\n\nChannel 0: just to give you an idea what I'm trying to say, it's\n\nChannel 1: Yep.\n\nChannel 0: still showing me you're online, which means the processor must must have frozen, and it's just unwinding. There's still electricity in those boxes.\n\nChannel 1: Okay.\n\nChannel 0: I'll I'll tell you when you're offline. Hang on. Just bear bear with me for a sec. Come on. It's supposed\n\nChannel 1: Like,\n\nChannel 0: to show\n\nChannel 1: I didn't,\n\nChannel 0: off.\n\nChannel 1: like, I didn't take it out of the wall. I took it out of the the\n\nChannel 0: Yeah. From\n\nChannel 1: lead,\n\nChannel 0: the back of the router.\n\nChannel 1: yeah,\n\nChannel 0: Yeah.\n\nChannel 1: from the back of the the black power lead. I've taken that completely out of the router,\n\nChannel 0: Yeah.\n\nChannel 1: and I've done that with the MBM box. So they're still plugged in at the wall, just not plugged in in the other end.\n\nChannel 0: No. That's right. Now you're just gonna pull it out the plug from the\n\nChannel 1: Yeah.\n\nChannel 0: back, but there's no\n\nChannel 1: Yeah.\n\nChannel 0: there's no lights on on either boxes.\n\nChannel 1: No.\n\nChannel 0: Right?\n\nChannel 1: Nothing. Nothing.\n\nChannel 0: Beautiful. Okay. Hang on. It's still showing me you're online. That's weird.\n\nIt should come offline now. Alright. Let let me offline. I'll call you back in about twenty minutes to half an hour. Alright?\n\nChannel 1: Alright, mate.\n\nChannel 0: Thanks, Jason.\n\nChannel 1: Thanks, mate.\n\nChannel 0: Cheers,\n\nChannel 1: Bye.\n\nChannel 0: buddy. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.17492209374904633},{"text":"AT and T Texaco.","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.09458857402205467}],"sentiment":"neutral","sentiment_score":0.1213664139310519,"channel":0,"num_words":6,"start":0.48,"end":1.9399999},{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.03188002109527588},{"text":"Hi.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.04127610847353935},{"text":"I'm getting no Internet.","start":3.6799998,"end":5.54,"sentiment":"neutral","sentiment_score":-0.1990421935915947}],"sentiment":"neutral","sentiment_score":-0.13426081029077372,"channel":1,"num_words":6,"start":2.8799999,"end":5.54},{"sentences":[{"text":"Okay.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.04241076484322548},{"text":"One second.","start":7.68,"end":8.42,"sentiment":"neutral","sentiment_score":-0.03080718405544758},{"text":"May I have the account holder's first name, please?","start":14.245,"end":17.145,"sentiment":"neutral","sentiment_score":0.004847051679260201}],"sentiment":"neutral","sentiment_score":-0.005033472320064902,"channel":0,"num_words":12,"start":7.3599997,"end":17.145},{"sentences":[{"text":"Yeah.","start":17.255,"end":17.575,"sentiment":"neutral","sentiment_score":0.01018083468079567},{"text":"Jason.","start":17.575,"end":18.075,"sentiment":"neutral","sentiment_score":0.009214557707309725}],"sentiment":"neutral","sentiment_score":0.009697696194052696,"channel":1,"num_words":2,"start":17.255,"end":18.075},{"sentences":[{"text":"Jason.","start":19.925,"end":20.324999,"sentiment":"neutral","sentiment_score":0.00945804174989462},{"text":"Is that you?","start":20.324999,"end":21.224998,"sentiment":"neutral","sentiment_score":0.01692496674756209}],"sentiment":"neutral","sentiment_score":0.015058235498145223,"channel":0,"num_words":4,"start":19.925,"end":21.224998},{"sentences":[{"text":"Yeah.","start":21.575,"end":21.814999,"sentiment":"neutral","sentiment_score":0.03074917010962963},{"text":"That's me.","start":21.814999,"end":22.634998,"sentiment":"neutral","sentiment_score":0.05152045749127865}],"sentiment":"neutral","sentiment_score":0.044596695030728974,"channel":1,"num_words":3,"start":21.575,"end":22.634998},{"sentences":[{"text":"How are you, Jason?","start":22.724998,"end":23.945,"sentiment":"neutral","sentiment_score":0.10238650999963284}],"sentiment":"neutral","sentiment_score":0.10238650999963284,"channel":0,"num_words":4,"start":22.724998,"end":23.945},{"sentences":[{"text":"Oh, not bad, mate.","start":24.615,"end":25.494999,"sentiment":"neutral","sentiment_score":0.08682768791913986},{"text":"Yourself?","start":25.494999,"end":25.994999,"sentiment":"neutral","sentiment_score":0.051879167556762695}],"sentiment":"neutral","sentiment_score":0.07983798384666443,"channel":1,"num_words":5,"start":24.615,"end":25.994999},{"sentences":[{"text":"Okay.","start":26.9,"end":27.22,"sentiment":"neutral","sentiment_score":0.0252925343811512},{"text":"Let's have so you're on NBN.","start":27.22,"end":29.24,"sentiment":"neutral","sentiment_score":0.006734226287032167},{"text":"I think there's some NBN outages at the moment.","start":29.3,"end":31.619999,"sentiment":"neutral","sentiment_score":-0.05491956778698497}],"sentiment":"neutral","sentiment_score":-0.026786138623720035,"channel":0,"num_words":16,"start":26.9,"end":31.619999},{"sentences":[{"text":"You","start":31.59,"end":31.83,"sentiment":"neutral","sentiment_score":-0.02590625174343586}],"sentiment":"neutral","sentiment_score":-0.02590625174343586,"channel":1,"num_words":1,"start":31.59,"end":31.83},{"sentences":[{"text":"Let","start":31.619999,"end":31.859999,"sentiment":"neutral","sentiment_score":-0.019656505435705185}],"sentiment":"neutral","sentiment_score":-0.019656505435705185,"channel":0,"num_words":1,"start":31.619999,"end":31.859999},{"sentences":[{"text":"say?","start":31.83,"end":32.33,"sentiment":"neutral","sentiment_score":-0.008970214053988457}],"sentiment":"neutral","sentiment_score":-0.008970214053988457,"channel":1,"num_words":1,"start":31.83,"end":32.33},{"sentences":[{"text":"me let me yeah.","start":31.859999,"end":32.739998,"sentiment":"neutral","sentiment_score":-0.009805635316297412},{"text":"Let me just check.","start":32.739998,"end":33.72,"sentiment":"neutral","sentiment_score":-0.0034298778045922518},{"text":"Don't hang up.","start":34.02,"end":35.16,"sentiment":"neutral","sentiment_score":-0.044706687331199646},{"text":"I'll just confirm it.","start":35.22,"end":36.84,"sentiment":"neutral","sentiment_score":0.008027721429243684},{"text":"Whereabouts are you located?","start":37.78,"end":39.14,"sentiment":"neutral","sentiment_score":0.008365841582417488}],"sentiment":"neutral","sentiment_score":-0.006394098022658574,"channel":0,"num_words":19,"start":31.859999,"end":39.14},{"sentences":[{"text":"What area?","start":39.14,"end":39.879997,"sentiment":"neutral","sentiment_score":0.005004946840927005}],"sentiment":"neutral","sentiment_score":0.005004946840927005,"channel":0,"num_words":2,"start":39.14,"end":39.879997},{"sentences":[{"text":"Woolloong.","start":39.91,"end":40.41,"sentiment":"neutral","sentiment_score":0.016131239011883736}],"sentiment":"neutral","sentiment_score":0.016131239011883736,"channel":1,"num_words":1,"start":39.91,"end":40.41},{"sentences":[{"text":"Oh, nice area.","start":41.335,"end":42.215,"sentiment":"neutral","sentiment_score":0.1720820963382721},{"text":"My I'm gonna tell you, my uncle lives there.","start":42.215,"end":44.635,"sentiment":"neutral","sentiment_score":-0.09232242446806696}],"sentiment":"neutral","sentiment_score":-0.026221294266482193,"channel":0,"num_words":12,"start":41.335,"end":44.635},{"sentences":[{"text":"You keep telling me that every time I bloody speak to you.","start":44.555,"end":47.775,"sentiment":"neutral","sentiment_score":-0.26849744220574695}],"sentiment":"neutral","sentiment_score":-0.26849744220574695,"channel":1,"num_words":12,"start":44.555,"end":47.775},{"sentences":[{"text":"He turned just turned a 105.","start":47.975,"end":50.235,"sentiment":"neutral","sentiment_score":-0.14284947762886682},{"text":"He just turned a 105.","start":51.575,"end":53.015,"sentiment":"neutral","sentiment_score":-0.12786861956119538},{"text":"Could you but we're gonna","start":53.015,"end":53.895,"sentiment":"neutral","sentiment_score":-0.17055949866771697}],"sentiment":"neutral","sentiment_score":-0.14682734105736017,"channel":0,"num_words":16,"start":47.975,"end":53.895},{"sentences":[{"text":"100","start":53.675003,"end":54.175003,"sentiment":"neutral","sentiment_score":-0.25240224599838257}],"sentiment":"neutral","sentiment_score":-0.25240224599838257,"channel":1,"num_words":1,"start":53.675003,"end":54.175003},{"sentences":[{"text":"go up there","start":53.895,"end":54.295,"sentiment":"neutral","sentiment_score":-0.19363531470298767}],"sentiment":"neutral","sentiment_score":-0.19363531470298767,"channel":0,"num_words":3,"start":53.895,"end":54.295},{"sentences":[{"text":"and","start":54.235,"end":54.395,"sentiment":"neutral","sentiment_score":-0.17161142826080322}],"sentiment":"neutral","sentiment_score":-0.17161142826080322,"channel":1,"num_words":1,"start":54.235,"end":54.395},{"sentences":[{"text":"and see.","start":54.295,"end":54.875,"sentiment":"neutral","sentiment_score":-0.12351251766085625}],"sentiment":"neutral","sentiment_score":-0.12351251766085625,"channel":0,"num_words":2,"start":54.295,"end":54.875},{"sentences":[{"text":"five?","start":54.395,"end":54.895,"sentiment":"neutral","sentiment_score":-0.1029585301876068}],"sentiment":"neutral","sentiment_score":-0.1029585301876068,"channel":1,"num_words":1,"start":54.395,"end":54.895},{"sentences":[{"text":"Yeah.","start":55.12,"end":55.62,"sentiment":"neutral","sentiment_score":-0.27184388041496277}],"sentiment":"neutral","sentiment_score":-0.27184388041496277,"channel":0,"num_words":1,"start":55.12,"end":55.62},{"sentences":[{"text":"What a fucking life.","start":56.29,"end":57.75,"sentiment":"negative","sentiment_score":-0.7898199409246445}],"sentiment":"negative","sentiment_score":-0.7898199409246445,"channel":1,"num_words":4,"start":56.29,"end":57.75},{"sentences":[{"text":"Yeah.","start":57.92,"end":58.239998,"sentiment":"negative","sentiment_score":-0.4290795624256134},{"text":"I know.","start":58.239998,"end":58.82,"sentiment":"negative","sentiment_score":-0.39322057366371155},{"text":"Unbelievable, mate.","start":59.76,"end":60.96,"sentiment":"negative","sentiment_score":-0.5100653171539307}],"sentiment":"negative","sentiment_score":-0.44713026881217954,"channel":0,"num_words":5,"start":57.92,"end":60.96},{"sentences":[{"text":"Oh,","start":60.93,"end":61.25,"sentiment":"neutral","sentiment_score":-0.3315161466598511}],"sentiment":"neutral","sentiment_score":-0.3315161466598511,"channel":1,"num_words":1,"start":60.93,"end":61.25},{"sentences":[{"text":"We thought","start":60.96,"end":61.28,"sentiment":"negative","sentiment_score":-0.3896177262067795}],"sentiment":"negative","sentiment_score":-0.3896177262067795,"channel":0,"num_words":2,"start":60.96,"end":61.28},{"sentences":[{"text":"wish","start":61.25,"end":61.75,"sentiment":"negative","sentiment_score":-0.4415278732776642}],"sentiment":"negative","sentiment_score":-0.4415278732776642,"channel":1,"num_words":1,"start":61.25,"end":61.75},{"sentences":[{"text":"it was","start":61.28,"end":61.44,"sentiment":"negative","sentiment_score":-0.44838786125183105}],"sentiment":"negative","sentiment_score":-0.44838786125183105,"channel":0,"num_words":2,"start":61.28,"end":61.44},{"sentences":[{"text":"we oh, wish we could bloody live that long.","start":61.89,"end":64.71,"sentiment":"negative","sentiment_score":-0.4898763828807407}],"sentiment":"negative","sentiment_score":-0.4898763828807407,"channel":1,"num_words":9,"start":61.89,"end":64.71},{"sentences":[{"text":"yeah.","start":65.36,"end":65.6,"sentiment":"neutral","sentiment_score":-0.1083090603351593},{"text":"That's true, mate.","start":65.6,"end":66.24,"sentiment":"neutral","sentiment_score":-0.05427905172109604},{"text":"Or even longer.","start":66.24,"end":67.04,"sentiment":"neutral","sentiment_score":-0.10104298839966457},{"text":"How's that?","start":67.04,"end":67.78,"sentiment":"neutral","sentiment_score":-0.0608486570417881}],"sentiment":"neutral","sentiment_score":-0.07733027719789082,"channel":0,"num_words":9,"start":65.36,"end":67.78},{"sentences":[{"text":"Yeah.","start":67.49,"end":67.97,"sentiment":"neutral","sentiment_score":-0.1038375049829483},{"text":"But but the way circumstances are these days, I don't even think I'll live see my bloody sixtieth.","start":67.97,"end":74.195,"sentiment":"negative","sentiment_score":-0.36244279311762917}],"sentiment":"negative","sentiment_score":-0.34883198847896174,"channel":1,"num_words":19,"start":67.49,"end":74.195},{"sentences":[{"text":"Oh, really?","start":75.625,"end":76.205,"sentiment":"neutral","sentiment_score":-0.13794538378715515}],"sentiment":"neutral","sentiment_score":-0.13794538378715515,"channel":0,"num_words":2,"start":75.625,"end":76.205},{"sentences":[{"text":"Well, you know, look at the life.","start":76.895,"end":78.895,"sentiment":"neutral","sentiment_score":-0.18438352005822317},{"text":"Look what Trump's doing to the","start":78.895,"end":80.255,"sentiment":"neutral","sentiment_score":-0.22366351385911307}],"sentiment":"neutral","sentiment_score":-0.2025127479663262,"channel":1,"num_words":13,"start":76.895,"end":80.255},{"sentences":[{"text":"Yeah.","start":80.105,"end":80.345,"sentiment":"neutral","sentiment_score":-0.11976411938667296}],"sentiment":"neutral","sentiment_score":-0.11976411938667296,"channel":0,"num_words":1,"start":80.105,"end":80.345},{"sentences":[{"text":"world.","start":80.255,"end":80.755,"sentiment":"neutral","sentiment_score":-0.13923247158527374}],"sentiment":"neutral","sentiment_score":-0.13923247158527374,"channel":1,"num_words":1,"start":80.255,"end":80.755},{"sentences":[{"text":"Yeah.","start":80.345,"end":80.585,"sentiment":"neutral","sentiment_score":-0.06737708300352097},{"text":"Yeah.","start":80.585,"end":80.825005,"sentiment":"neutral","sentiment_score":-0.06074616312980652},{"text":"Yeah.","start":80.825005,"end":80.985,"sentiment":"neutral","sentiment_score":-0.07185602188110352},{"text":"And that now I hear what you're saying, mate.","start":80.985,"end":82.665,"sentiment":"neutral","sentiment_score":-0.12595582753419876},{"text":"Yeah.","start":82.665,"end":82.905,"sentiment":"neutral","sentiment_score":-0.07511420547962189}],"sentiment":"neutral","sentiment_score":-0.10836122471552628,"channel":0,"num_words":13,"start":80.345,"end":82.905},{"sentences":[{"text":"Yeah.","start":82.905,"end":83.31,"sentiment":"neutral","sentiment_score":-0.07485047727823257},{"text":"I","start":83.549995,"end":83.79,"sentiment":"neutral","sentiment_score":-0.09158867597579956}],"sentiment":"neutral","sentiment_score":-0.08321957662701607,"channel":0,"num_words":2,"start":82.905,"end":83.79},{"sentences":[{"text":"Yep.","start":83.615,"end":84.115,"sentiment":"neutral","sentiment_score":-0.0980178564786911}],"sentiment":"neutral","sentiment_score":-0.0980178564786911,"channel":1,"num_words":1,"start":83.615,"end":84.115},{"sentences":[{"text":"hear what you're saying loud and clear, 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tape.","start":565.04,"end":565.77997,"sentiment":"neutral","sentiment_score":-0.041847025975584984}],"sentiment":"neutral","sentiment_score":-0.041847025975584984,"channel":1,"num_words":2,"start":565.04,"end":565.77997},{"sentences":[{"text":"just to give you an idea what I'm trying to say, it's","start":565.35,"end":567.83,"sentiment":"neutral","sentiment_score":-0.015609067515470088}],"sentiment":"neutral","sentiment_score":-0.015609067515470088,"channel":0,"num_words":12,"start":565.35,"end":567.83},{"sentences":[{"text":"Yep.","start":567.6,"end":568.1,"sentiment":"neutral","sentiment_score":-0.029105832800269127}],"sentiment":"neutral","sentiment_score":-0.029105832800269127,"channel":1,"num_words":1,"start":567.6,"end":568.1},{"sentences":[{"text":"still showing me you're online, which means the processor must must have frozen, and it's just unwinding.","start":567.83,"end":575.29,"sentiment":"neutral","sentiment_score":-0.1886063822928597},{"text":"There's still electricity in those boxes.","start":575.51,"end":577.77,"sentiment":"neutral","sentiment_score":-0.20003885527451834}],"sentiment":"neutral","sentiment_score":-0.19158876654894455,"channel":0,"num_words":23,"start":567.83,"end":577.77},{"sentences":[{"text":"Okay.","start":578.395,"end":578.895,"sentiment":"neutral","sentiment_score":-0.0030420497059822083}],"sentiment":"neutral","sentiment_score":-0.0030420497059822083,"channel":1,"num_words":1,"start":578.395,"end":578.895},{"sentences":[{"text":"I'll I'll tell you when you're offline.","start":578.755,"end":580.235,"sentiment":"neutral","sentiment_score":0.010722541982041938},{"text":"Hang on.","start":580.235,"end":580.675,"sentiment":"neutral","sentiment_score":-0.005078817717730999},{"text":"Just bear bear with me for a sec.","start":580.675,"end":582.45496,"sentiment":"neutral","sentiment_score":-0.009680971154011786},{"text":"Come 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didn't,","start":588.05,"end":588.52997,"sentiment":"neutral","sentiment_score":-0.06240755133330822}],"sentiment":"neutral","sentiment_score":-0.06240755133330822,"channel":1,"num_words":2,"start":588.05,"end":588.52997},{"sentences":[{"text":"off.","start":588.27496,"end":588.77496,"sentiment":"neutral","sentiment_score":-0.0686342716217041}],"sentiment":"neutral","sentiment_score":-0.0686342716217041,"channel":0,"num_words":1,"start":588.27496,"end":588.77496},{"sentences":[{"text":"like, I didn't take it out of the wall.","start":588.52997,"end":590.21,"sentiment":"neutral","sentiment_score":-0.07282496988773346},{"text":"I took it out of the the","start":590.21,"end":592.31,"sentiment":"neutral","sentiment_score":-0.038583679390805106}],"sentiment":"neutral","sentiment_score":-0.057844405295327306,"channel":1,"num_words":16,"start":588.52997,"end":592.31},{"sentences":[{"text":"Yeah.","start":592.21,"end":592.45,"sentiment":"neutral","sentiment_score":-0.01767934300005436},{"text":"From","start":592.45,"end":592.69,"sentiment":"neutral","sentiment_score":-0.027477677911520004}],"sentiment":"neutral","sentiment_score":-0.022578510455787182,"channel":0,"num_words":2,"start":592.21,"end":592.69},{"sentences":[{"text":"lead,","start":592.61,"end":593.11,"sentiment":"neutral","sentiment_score":-0.02329948917031288}],"sentiment":"neutral","sentiment_score":-0.02329948917031288,"channel":1,"num_words":1,"start":592.61,"end":593.11},{"sentences":[{"text":"the back of the router.","start":592.69,"end":593.73,"sentiment":"neutral","sentiment_score":-0.014580939523875713}],"sentiment":"neutral","sentiment_score":-0.014580939523875713,"channel":0,"num_words":5,"start":592.69,"end":593.73},{"sentences":[{"text":"yeah,","start":593.57,"end":593.97,"sentiment":"neutral","sentiment_score":-0.00635455921292305}],"sentiment":"neutral","sentiment_score":-0.00635455921292305,"channel":1,"num_words":1,"start":593.57,"end":593.97},{"sentences":[{"text":"Yeah.","start":593.73,"end":594.23,"sentiment":"neutral","sentiment_score":-0.009891223162412643}],"sentiment":"neutral","sentiment_score":-0.009891223162412643,"channel":0,"num_words":1,"start":593.73,"end":594.23},{"sentences":[{"text":"from the back of the the black power lead.","start":593.97,"end":596.69,"sentiment":"neutral","sentiment_score":-0.022563356078333326},{"text":"I've taken that completely out of the router,","start":596.69,"end":599.02997,"sentiment":"neutral","sentiment_score":-0.04321697587147355}],"sentiment":"neutral","sentiment_score":-0.032282706569222844,"channel":1,"num_words":17,"start":593.97,"end":599.02997},{"sentences":[{"text":"Yeah.","start":599.33,"end":599.83,"sentiment":"neutral","sentiment_score":-0.009436804801225662}],"sentiment":"neutral","sentiment_score":-0.009436804801225662,"channel":0,"num_words":1,"start":599.33,"end":599.83},{"sentences":[{"text":"and I've done that with the MBM box.","start":601.255,"end":603.175,"sentiment":"neutral","sentiment_score":-0.012606329284608364},{"text":"So they're still plugged in at the wall, just not plugged in in the other end.","start":603.175,"end":609.755,"sentiment":"neutral","sentiment_score":-0.05610867030918598}],"sentiment":"neutral","sentiment_score":-0.04160788996766011,"channel":1,"num_words":24,"start":601.255,"end":609.755},{"sentences":[{"text":"No.","start":611.015,"end":611.335,"sentiment":"neutral","sentiment_score":-0.06865522265434265},{"text":"That's right.","start":611.335,"end":611.73505,"sentiment":"neutral","sentiment_score":-0.03329019248485565},{"text":"Now you're just gonna pull it out the plug from the","start":611.73505,"end":613.73505,"sentiment":"neutral","sentiment_score":-0.013795506166802212}],"sentiment":"neutral","sentiment_score":-0.02049901253277702,"channel":0,"num_words":14,"start":611.015,"end":613.73505},{"sentences":[{"text":"Yeah.","start":613.67,"end":614.17,"sentiment":"neutral","sentiment_score":-0.01663728803396225}],"sentiment":"neutral","sentiment_score":-0.01663728803396225,"channel":1,"num_words":1,"start":613.67,"end":614.17},{"sentences":[{"text":"back, but there's no","start":613.73505,"end":614.615,"sentiment":"neutral","sentiment_score":-0.03757702000439167}],"sentiment":"neutral","sentiment_score":-0.03757702000439167,"channel":0,"num_words":4,"start":613.73505,"end":614.615},{"sentences":[{"text":"Yeah.","start":614.55,"end":615.05,"sentiment":"neutral","sentiment_score":-0.0746108815073967}],"sentiment":"neutral","sentiment_score":-0.0746108815073967,"channel":1,"num_words":1,"start":614.55,"end":615.05},{"sentences":[{"text":"there's no lights on on either boxes.","start":614.615,"end":616.775,"sentiment":"neutral","sentiment_score":-0.2321915009192058}],"sentiment":"neutral","sentiment_score":-0.2321915009192058,"channel":0,"num_words":7,"start":614.615,"end":616.775},{"sentences":[{"text":"No.","start":616.55,"end":617.05,"sentiment":"neutral","sentiment_score":-0.1850341558456421}],"sentiment":"neutral","sentiment_score":-0.1850341558456421,"channel":1,"num_words":1,"start":616.55,"end":617.05},{"sentences":[{"text":"Right?","start":616.775,"end":617.275,"sentiment":"neutral","sentiment_score":-0.1253921240568161}],"sentiment":"neutral","sentiment_score":-0.1253921240568161,"channel":0,"num_words":1,"start":616.775,"end":617.275},{"sentences":[{"text":"Nothing.","start":617.11,"end":617.59,"sentiment":"neutral","sentiment_score":-0.28307804465293884},{"text":"Nothing.","start":617.59,"end":618.09,"sentiment":"neutral","sentiment_score":-0.25400474667549133}],"sentiment":"neutral","sentiment_score":-0.2685413956642151,"channel":1,"num_words":2,"start":617.11,"end":618.09},{"sentences":[{"text":"Beautiful.","start":618.695,"end":619.195,"sentiment":"neutral","sentiment_score":0.018518179655075073},{"text":"Okay.","start":619.335,"end":619.575,"sentiment":"neutral","sentiment_score":-0.02576018124818802},{"text":"Hang on.","start":619.575,"end":620.315,"sentiment":"neutral","sentiment_score":-0.050823839381337166},{"text":"It's still showing me you're online.","start":624.43,"end":626.13,"sentiment":"neutral","sentiment_score":-0.18429971983035406},{"text":"That's weird.","start":626.19,"end":626.83,"sentiment":"neutral","sentiment_score":-0.2628660723567009}],"sentiment":"neutral","sentiment_score":-0.14503501200427613,"channel":0,"num_words":12,"start":618.695,"end":626.83},{"sentences":[{"text":"It should come offline now.","start":626.83,"end":628.69,"sentiment":"neutral","sentiment_score":-0.15464498102664948},{"text":"Alright.","start":631.47003,"end":631.87,"sentiment":"neutral","sentiment_score":0.008404260501265526},{"text":"Let let me offline.","start":631.87,"end":633.15,"sentiment":"neutral","sentiment_score":0.013579735066741705},{"text":"I'll call you back in about twenty minutes to half an hour.","start":633.15,"end":635.39,"sentiment":"neutral","sentiment_score":0.01495364618798097},{"text":"Alright?","start":635.39,"end":635.89,"sentiment":"neutral","sentiment_score":-0.006000534165650606}],"sentiment":"neutral","sentiment_score":-0.02335036888151713,"channel":0,"num_words":23,"start":626.83,"end":635.89},{"sentences":[{"text":"Alright, mate.","start":635.45685,"end":636.3569,"sentiment":"positive","sentiment_score":0.4516095519065857}],"sentiment":"positive","sentiment_score":0.4516095519065857,"channel":1,"num_words":2,"start":635.45685,"end":636.3569},{"sentences":[{"text":"Thanks, Jason.","start":636.647,"end":637.467,"sentiment":"positive","sentiment_score":0.7905284464359283}],"sentiment":"positive","sentiment_score":0.7905284464359283,"channel":0,"num_words":2,"start":636.647,"end":637.467},{"sentences":[{"text":"Thanks, mate.","start":637.8569,"end":638.57684,"sentiment":"positive","sentiment_score":0.809444785118103}],"sentiment":"positive","sentiment_score":0.809444785118103,"channel":1,"num_words":2,"start":637.8569,"end":638.57684},{"sentences":[{"text":"Cheers,","start":638.56696,"end":638.88696,"sentiment":"positive","sentiment_score":0.672137975692749}],"sentiment":"positive","sentiment_score":0.672137975692749,"channel":0,"num_words":1,"start":638.56696,"end":638.88696},{"sentences":[{"text":"Bye.","start":638.57684,"end":639.07684,"sentiment":"positive","sentiment_score":0.4523538053035736}],"sentiment":"positive","sentiment_score":0.4523538053035736,"channel":1,"num_words":1,"start":638.57684,"end":639.07684},{"sentences":[{"text":"buddy.","start":638.88696,"end":639.287,"sentiment":"positive","sentiment_score":0.47683411836624146},{"text":"Bye bye.","start":639.287,"end":640.027,"sentiment":"neutral","sentiment_score":0.08718502521514893}],"sentiment":"neutral","sentiment_score":0.2170680562655131,"channel":0,"num_words":3,"start":638.88696,"end":640.027}]},"summary":{"result":"success","short":"The customer is experiencing internet issues and is troubleshooting with the agent. They discuss past experiences with COVID-19 and briefly talk about the customer's service and promotions. The agent helps the customer reset their online service and suggests checking their router and modem, but ultimately the issue is resolved. The agent instructs the customer to power cycle their modem and router and explains that their computer needs to be restarted to fix the issue."},"intents":{"segments":[{"text":"Well Let's have a look. Jason Jason Jason. Where are we, Jace?","start_word":390,"end_word":401,"intents":[{"intent":"Request assistance","confidence_score":0.027955076}]},{"text":"Or I'm in Flinders Street. Do you know Flinders oh, no. Street? Look.","start_word":633,"end_word":645,"intents":[{"intent":"Report","confidence_score":0.00017718915},{"intent":"Share","confidence_score":0.00815445}]},{"text":"What you need to do, the router Yep.","start_word":1011,"end_word":1018,"intents":[{"intent":"Provide instructions for power supply","confidence_score":0.00007686205},{"intent":"Request router installation","confidence_score":0.000017183735},{"intent":"Provide instructions for power supply replacement","confidence_score":0.0005383164}]},{"text":"the back Do I of need the router, there's a to power supply wait? cable Yep.","start_word":1019,"end_word":1034,"intents":[{"intent":"Inform about power supply","confidence_score":0.0010549655}]},{"text":"And the NBN box has got exactly the same thing. Yep.","start_word":1056,"end_word":1066,"intents":[{"intent":"Ask for mbn box","confidence_score":0.00031073627}]},{"text":"Need you to pull out those power supplies out for twenty minutes. It looks like maybe the router might need to do a power cycle maintenance. Okay.","start_word":1067,"end_word":1093,"intents":[{"intent":"Instruct to pull out power supply","confidence_score":0.01719834}]},{"text":"It looks like maybe the router might need to do a power cycle maintenance. Okay.","start_word":1079,"end_word":1093,"intents":[{"intent":"Suggest cleaning router","confidence_score":0.000018099046}]},{"text":"Let me just have a look. Let me just check. Check. Check. Check.","start_word":1355,"end_word":1367,"intents":[{"intent":"Test connectivity","confidence_score":0.019316971}]}]},"sentiments":{"segments":[{"text":"Good morning. AT and T Texaco. Yeah. Hi. I'm getting no Internet. Okay. One second. May I have the account holder's first name, please? Yeah. Jason. Jason. Is that you? Yeah. That's me. How are you, Jason? Oh, not bad, mate. Yourself? Okay. Let's have so you're on NBN. I think there's some NBN outages at the moment. You Let say? me let me yeah. Let me just check. Don't hang up. I'll just confirm it. Whereabouts are you located? What area? Woolloong. Oh, nice area. My I'm gonna tell you, my uncle lives there. You keep telling me that every time I bloody speak to you. He turned just turned a 105. He just turned a 105. Could you but we're gonna 100 go up there and and see. five? Yeah.","start_word":0,"end_word":131,"sentiment":"neutral","sentiment_score":-0.04207157343626022},{"text":"What a fucking life. Yeah. I know. Unbelievable, mate. Oh, We thought wish it was we oh, wish we could bloody live that long.","start_word":132,"end_word":155,"sentiment":"negative","sentiment_score":-0.5336464643478394},{"text":"yeah. That's true, mate. Or even longer. How's that? Yeah.","start_word":156,"end_word":165,"sentiment":"neutral","sentiment_score":-0.07574378699064255},{"text":"But but the way circumstances are these days, I don't even think I'll live see my bloody sixtieth.","start_word":166,"end_word":183,"sentiment":"negative","sentiment_score":-0.37639427185058594},{"text":"Oh, really? Well, you know, look at the life. Look what Trump's doing to the Yeah. world. Yeah. Yeah. Yeah. And that now I hear what you're saying, mate. Yeah. Yeah. I Yep. hear what you're saying loud and clear, man.","start_word":184,"end_word":224,"sentiment":"neutral","sentiment_score":-0.14885587990283966},{"text":"It's I mean, fucking hell, he could touch the button any day now. shit, man. It is it is sad. He's hitting himself, so who knows?","start_word":225,"end_word":250,"sentiment":"negative","sentiment_score":-0.49879592657089233},{"text":"What What do do you do, mate? you do? Yeah.","start_word":251,"end_word":260,"sentiment":"neutral","sentiment_score":-0.22536619007587433},{"text":"These people, I don't know what the hell they think they can just run things and expect everybody else to just, you know, agree Yeah.","start_word":261,"end_word":285,"sentiment":"negative","sentiment_score":-0.415845662355423},{"text":"with it. Yeah.","start_word":286,"end_word":288,"sentiment":"neutral","sentiment_score":-0.24939854443073273},{"text":"Well, see, we're the little people. We're like ants so they can crush us with no recourse.","start_word":289,"end_word":305,"sentiment":"negative","sentiment_score":-0.46427521109580994},{"text":"You know? Yeah. But wasn't it supposed to be with the majority votes? Isn't that how the government's Yeah. supposed Well, to work it's like supposed that? to be, but he just takes everything to his own stride. They all they all they all do, mate. They all do. Like like, to get get approval to actually go to war, you have to get congress approval. And he's just done it on his own terms. So, you know, he thinks he's commander in chief. Well Let's have a look. Jason Jason Jason. Where are we, Jace? Oh, here it is. I'm trying to let's see what they're saying here. Well, it's telling me you're online, mate. What do you mean? Well, you're at Unit 30827 Flinders Street, Willingdon. Right? It's telling me that your service is online. You must have probably had a dropout or something like that. I've Try can you try it I've again? yeah. I've tried to, like, turned it on and off and everything, but it's still saying no access.","start_word":306,"end_word":479,"sentiment":"neutral","sentiment_score":-0.07022817201655486},{"text":"I can't even get on streaming on anything.","start_word":480,"end_word":487,"sentiment":"negative","sentiment_score":-0.415953129529953},{"text":"And the light screen Yeah. That's what I'm saying. It's saying here you're right. Oh, yeah. Let me just do something here. Hang on a sec. We're gonna reset. This happened up last time. Remember? And we end up resetting it, Yeah. That's what we're and gonna that's do again now. We're good. gonna reset the port. Yeah. With NBN in Wollongong, what do you got there? You got what is it? Fiber to I don't even know. Hey. Look. It's running a test now. Yep. So it takes that's what it does. It goes through the difference the different points of access Yeah. and make sure that there's a loop that goes back and forth. Oh, okay. Back and forth. Where about where where are you, like where where is your you need a beach or more inland? Not far from the beach. Or I'm in Flinders Street. Do you know Flinders oh, no. Street? Look. I used to I used to come to Wollemong back in the eighties when the, you know, the the famous steelworks and all that. Yeah. Yeah. Yeah. It was a family we used to know, the Spanish family called Loblancos. Oh, Emilio okay. and Carmen Blancos, that was Spanish. Yeah. We used to come and see them a lot. And just recently, we're doing a lot of promotions with NBN and new networks up there in Wollongong, Canberra, and all that area. Yes. But mainly, I've been coming up to see my uncle, man. I've seen him when he turned 100, Yes. and he received the letter from the queen, which is no longer with us. None. And then a 101, 102. I missed that on a 103. A hundred and four yeah. I'm not sure if we went to 07/2004. He was in a home because my my cousin couldn't look after him. And now he's a he's 105 and still going. Yeah. Really? He's and he's able to get around easy and Well, not a easy easy at a 105, but he's still he's there.","start_word":488,"end_word":831,"sentiment":"neutral","sentiment_score":0.002593164472992337},{"text":"Like, he likes he loves his glass of wine.","start_word":832,"end_word":840,"sentiment":"positive","sentiment_score":0.41929587721824646},{"text":"He's gonna have a glass of wine. oh, yeah. Yep. And I I reckon that's what okay. So fit. Yeah. My dad used to be the same. Okay. So the result passed. Alright. Yep. Can you just check into that now? Okay. I'll turn it off and on. No. No. Just just try it out. You don't need to turn it off and off. Okay. Hang on. Yeah. Because you're on here, it's telling me you're online. So No Internet connection. where do you see that? On my phone. I'll tell you no. It's gotta be alright. So If I go to the TV, yeah. I'll I'll try streaming. Yep.","start_word":841,"end_word":950,"sentiment":"neutral","sentiment_score":0.022751337323676457},{"text":"But usually usually, if it's got no Internet access, it won't allow me to stream either.","start_word":951,"end_word":966,"sentiment":"negative","sentiment_score":-0.4940073490142822},{"text":"Today is the thirteenth. Okay. On the thirteenth, you haven't you haven't been out I can see you haven't been able to get online. I can see it here from There's Internet connection problem. so there's No.","start_word":967,"end_word":1003,"sentiment":"neutral","sentiment_score":-0.13629069924354553},{"text":"an Internet connection Can't screen.","start_word":1004,"end_word":1008,"sentiment":"negative","sentiment_score":-0.3783056139945984},{"text":"problem. Alright. What you need to do, the router Yep. the back Do I of need the router, there's a to power supply wait? cable Yep. there. Yep. I need you to pull that out of the router, not from the wall, from Okay. the router. Yep. And the NBN box has got exactly the same thing. Yep. Need you to pull out those power supplies out for twenty minutes. It looks like maybe the router might need to do a power cycle maintenance. Okay. So just leave it off for twenty minutes. I'll call you back Yeah. to and I'll I'll tell you when to plug it back in. Alright? So So it could be twenty the minutes, half black an hour, something like that. so the black lead behind the router, turn that off. No. No. Pull it out. So the Yeah. back Pull lead that I goes mean, into pull the it router out. gives yeah. You gotta pull it out from the back of the router. Yeah. Pull that out and do the same with the MBN box. Yeah. with the. Yeah. There. Okay. So the MBN box and the router or the Wi Fi, whatever you wanna call Yep. it, there's a little back part plug power plug that goes Yep. to the back of it. You gotta pull that out. You Yep. gotta ask That's isolate fine. everything Okay. from the two boxes from the actual Alright. power. A lot of Alright. people switch it off. That Okay.","start_word":1009,"end_word":1262,"sentiment":"neutral","sentiment_score":0.003566507715731859},{"text":"doesn't help because there's still static electricity going out.","start_word":1263,"end_word":1271,"sentiment":"negative","sentiment_score":-0.4535354971885681},{"text":"Yep. A lot of people pull the plug out from the cable. That doesn't help because inside the cable, there's still static electricity moving. Okay. Yeah. So we need to pull the plug from the back of the router so it's fully isolated. And Yep. what that the process just regenerates and resets itself. Oh, okay. I see. Yeah. Yeah. Yeah. I see. Alright. Well, I've done that. I've done that from the router, and I've done it with the NBN box. Alright. Let me just have a look. Let me just check. Check. Check. Check. Where are we? Let's go back. So you still see you're still showing you're online because so you've taken the power away. Right? Yeah. I've taken it completely. I've Alright. taken the black lead out, Yeah. That's and I've it. taken Yeah. Yep. and I've Yeah. taken the white lead out Okay. of So the here, red tape. just to give you an idea what I'm trying to say, it's Yep. still showing me you're online, which means the processor must must have frozen, and it's just unwinding. There's still electricity in those boxes. Okay. I'll I'll tell you when you're offline. Hang on. Just bear bear with me for a sec. Come on. It's supposed Like, to show I didn't, off. like, I didn't take it out of the wall. I took it out of the the Yeah. From lead, the back of the router. yeah, Yeah. from the back of the the black power lead. I've taken that completely out of the router, Yeah. and I've done that with the MBM box. So they're still plugged in at the wall, just not plugged in in the other end. No. That's right. Now you're just gonna pull it out the plug from the Yeah. back, but there's no Yeah. there's no lights on on either boxes. No. Right? Nothing. Nothing. Beautiful. Okay. Hang on. It's still showing me you're online. That's weird. It should come offline now. Alright. Let let me offline. I'll call you back in about twenty minutes to half an hour. Alright?","start_word":1272,"end_word":1623,"sentiment":"neutral","sentiment_score":-0.05202743828042664},{"text":"Alright, mate. Thanks, Jason. Thanks, mate. Cheers, Bye. buddy.","start_word":1624,"end_word":1632,"sentiment":"positive","sentiment_score":0.6187611818313599},{"text":"Bye bye.","start_word":1633,"end_word":1634,"sentiment":"neutral","sentiment_score":0.29792338609695435}],"average":{"sentiment":"neutral","sentiment_score":-0.06243004823497668}}}}