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Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Tony.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":-0.084541454911232},{"text":"Isn't available right now.","start":8.4,"end":9.94,"sentiment":"negative","sentiment_score":-0.39048372209072113},{"text":"Please leave a detailed message after the tone.","start":10.0,"end":12.5,"sentiment":"neutral","sentiment_score":-0.2079989928752184},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":12.635,"end":16.415,"sentiment":"neutral","sentiment_score":-0.12207704484462738}],"sentiment":"neutral","sentiment_score":-0.18362942710518837,"num_words":28,"start":3.76,"end":16.415}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Tony. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Tony. Larissa here from O2 Financial. I was just giving you a call following on from a conversation you've had with my colleague, Madison, a couple of weeks ago with regards to a compassionate claim. If you could give me a callback, 130160796, that would be appreciated just so I can go through and just check any boxes you may have unticked and make sure that you have everything you need to be able to submit that claim. I look forward to speaking to you.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Tony.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":-0.084541454911232},{"text":"Isn't available right now.","start":8.4,"end":9.94,"sentiment":"negative","sentiment_score":-0.39048372209072113},{"text":"Please leave a detailed message after the tone.","start":10.0,"end":12.5,"sentiment":"neutral","sentiment_score":-0.2079989928752184},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":12.635,"end":16.415,"sentiment":"neutral","sentiment_score":-0.12207704484462738}],"sentiment":"neutral","sentiment_score":-0.18362942710518837,"channel":1,"num_words":28,"start":3.76,"end":16.415},{"sentences":[{"text":"Hi, Tony.","start":18.335,"end":19.055,"sentiment":"neutral","sentiment_score":0.19381403177976608},{"text":"Larissa here from O2 Financial.","start":19.055,"end":20.755,"sentiment":"neutral","sentiment_score":0.18300023972988128},{"text":"I was just giving you a call following on from a conversation you've had with my colleague, Madison, a couple of weeks ago with regards to a compassionate claim.","start":20.895,"end":29.09,"sentiment":"neutral","sentiment_score":0.17254215889963612},{"text":"If you could give me a callback, 130160796, that would be appreciated just so I can go through and just check any boxes you may have unticked and make sure that you have everything you need to be able to submit that claim.","start":29.150002,"end":43.036877,"sentiment":"positive","sentiment_score":0.3705246299505234},{"text":"I look forward to speaking to you.","start":43.176876,"end":44.456875,"sentiment":"positive","sentiment_score":0.794569901057652}],"sentiment":"neutral","sentiment_score":0.3232662821578425,"channel":0,"num_words":86,"start":18.335,"end":44.456875},{"sentences":[{"text":"Thank you.","start":44.456875,"end":45.116875,"sentiment":"positive","sentiment_score":0.5867987275123596}],"sentiment":"positive","sentiment_score":0.5867987275123596,"channel":0,"num_words":2,"start":44.456875,"end":45.116875}]},"summary":{"result":"success","short":"A representative from O2 Financial, named Larissa, calls a customer named Tony regarding a compassionate claim and asks him to call her back to discuss any unanswered boxes. Larissa mentions that she had a previous conversation with Madison a couple of weeks ago and looks forward to speaking with Tony."},"intents":{"segments":[{"text":"If you could give me a callback, 130160796, that would be appreciated just so I can go through and just check any boxes you may have unticked and make sure that you have everything you need to be able to submit that claim.","start_word":64,"end_word":106,"intents":[{"intent":"Submit claim","confidence_score":0.10555923},{"intent":"Check boxes","confidence_score":0.027795183},{"intent":"Submit claim","confidence_score":0.23975393}]}]},"sentiments":{"segments":[{"text":"Tony.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.084541454911232},{"text":"Isn't available right now.","start_word":1,"end_word":4,"sentiment":"negative","sentiment_score":-0.3534383177757263},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Tony. Larissa here from O2 Financial. I was just giving you a call following on from a conversation you've had with my colleague, Madison, a couple of weeks ago with regards to a compassionate claim.","start_word":5,"end_word":63,"sentiment":"neutral","sentiment_score":0.05755007639527321},{"text":"If you could give me a callback, 130160796, that would be appreciated just so I can go through and just check any boxes you may have unticked and make sure that you have everything you need to be able to submit that claim. I look forward to speaking to you. Thank you.","start_word":64,"end_word":115,"sentiment":"positive","sentiment_score":0.429726243019104}],"average":{"sentiment":"neutral","sentiment_score":0.1871984145220588}}}}