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That it went successful. So just wanted to ask, do you have your own router or you need to get a new one? Mhmm. Okay. I see. So upon checking here, it's your network is not Gigafy. It is NBN service. Okay. Let's see. Hold on. Let me just check. I'll confirm that one. Hang on. Hello, Josh? Yes. Thank you for waiting. So upon checking with Gigafy, the only address that is available on the Gigafy is Unit 131 and Unit 1722. So yours mhmm. Okay. But upon checking with our packing team, your service has been activated under NBN. Yeah. It's not yeah. Okay. Sure. And we're also waiting for the NBN confirmation regarding the activation of your service. We're going to send you an email instruction as well on how to reset the modem to to get connected. Mhmm. Sorry? There's no service at the premises yet. Yeah. We're still waiting for the NBN confirmation, but we have successfully ordered the service. Yeah. Usually yeah. 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Good morning. This is Maureen from Erdo tech support. Am I speaking with Josh? Yeah.\n\nI just wanted to update you regarding the activation of your Internet service. Yeah. That it went successful. So just wanted to ask, do you have your own router or you need to get a new one? Mhmm.\n\nOkay. I see. So upon checking here, it's your network is not Gigafy. It is NBN service. Okay.\n\nLet's see. Hold on. Let me just check. I'll confirm that one. Hang on.\n\nHello, Josh? Yes. Thank you for waiting. So upon checking with Gigafy, the only address that is available on the Gigafy is Unit 131 and Unit 1722. So yours mhmm.\n\nOkay. But upon checking with our packing team, your service has been activated under NBN. Yeah. It's not yeah. Okay.\n\nSure. And we're also waiting for the NBN confirmation regarding the activation of your service. We're going to send you an email instruction as well on how to reset the modem to to get connected. Mhmm. Sorry?\n\nThere's no service at the premises yet. 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Oh, yes. You sure are. Yes. Yes.\n\nIt's through Gigafy. So our hotel apartment already has routers all hooked up in them. No. It's what? No.\n\nIt's Gigafy because we got told we had to go through Gigafy. Hey. How are you? Yeah. So I'm looking at a photo that the property agent sent me.\n\nI've got an NBN box in the in the cupboard already, and then that's got a wire going through to a to a Gigafy, and it's got a QR code, and it's got, like, a Gigafy box as well. Yeah. Because I've got an NBN and a gigabyte. So maybe I'm gonna be back down there in maybe, like, an hour or so. I might have another look at it and try and connect and see if it works or see if I need to get a modem.\n\nOkay. Okay. So I can it's not there's no not Wi Fi down there yet, is there? Is there any Wi Fi on at the premises yet or not yet? Do you know when there will be service?\n\nOkay. So how long does it normally take? Like, one day, one week? Okay. Okay.\n\nPerfect. Thank you. Catch you now. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for the need.","start":1.1999999,"end":7.6,"sentiment":"positive","sentiment_score":0.4739984929561615},{"text":"Oh, yes.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.13911522179841995},{"text":"You sure are.","start":9.44,"end":10.5,"sentiment":"neutral","sentiment_score":0.25159162282943726},{"text":"Yes.","start":18.255,"end":18.415,"sentiment":"neutral","sentiment_score":0.230289563536644},{"text":"Yes.","start":18.415,"end":18.915,"sentiment":"neutral","sentiment_score":0.2700347602367401}],"sentiment":"neutral","sentiment_score":0.32527684171994525,"num_words":12,"start":1.1999999,"end":18.915},{"sentences":[{"text":"It's through Gigafy.","start":27.33,"end":29.11,"sentiment":"neutral","sentiment_score":0.02637497816855709},{"text":"So our hotel apartment already has routers all hooked up in 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now.","start":256.11,"end":256.99,"sentiment":"positive","sentiment_score":0.35876646637916565},{"text":"Bye.","start":256.99,"end":257.49,"sentiment":"neutral","sentiment_score":-0.1021469458937645}],"sentiment":"positive","sentiment_score":0.460301647228854,"num_words":7,"start":252.98999,"end":257.49}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you\n\nChannel 0: Hello.\n\nChannel 1: for\n\nChannel 0: Good morning. This is Maureen from\n\nChannel 1: the\n\nChannel 0: Erdo tech support. Am\n\nChannel 1: need.\n\nChannel 0: I speaking with Josh?\n\nChannel 1: Oh, yes. You sure are.\n\nChannel 0: Yeah. I just wanted to update you regarding the activation of your Internet service.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. That it went successful. So just wanted to ask, do you have your own router or you need to get a new one?\n\nChannel 1: It's through Gigafy. So our hotel apartment already has routers all hooked up in them.\n\nChannel 0: Mhmm. Okay. I see. So upon checking here, it's your network is not Gigafy. It is NBN\n\nChannel 1: No. It's what? No. It's Gigafy because we got told we had to go through Gigafy.\n\nChannel 0: service. Okay. Let's see. Hold on. Let me just check.\n\nI'll confirm that one. Hang on. Hello, Josh?\n\nChannel 1: Hey. How are you?\n\nChannel 0: Yes. Thank you for waiting. So upon checking with Gigafy, the only address that is available on the Gigafy is Unit 131 and Unit 1722.\n\nChannel 1: Yeah. So I'm looking at a\n\nChannel 0: So\n\nChannel 1: photo\n\nChannel 0: yours\n\nChannel 1: that the\n\nChannel 0: mhmm.\n\nChannel 1: property agent sent me. I've got an NBN box in the in the cupboard already, and then that's got a wire going through to a to a Gigafy, and it's got a QR code, and it's got, like, a Gigafy box as well.\n\nChannel 0: Okay. But upon checking with our packing team, your service has been activated under NBN.\n\nChannel 1: Yeah. Because I've got an NBN\n\nChannel 0: Yeah. It's\n\nChannel 1: and a gigabyte.\n\nChannel 0: not\n\nChannel 1: So maybe I'm gonna be back down there in maybe, like, an hour or so. I might have another look at it and try and connect and see if it works\n\nChannel 0: yeah. Okay. Sure. And we're also waiting for the NBN\n\nChannel 1: or\n\nChannel 0: confirmation regarding\n\nChannel 1: see\n\nChannel 0: the activation of\n\nChannel 1: if\n\nChannel 0: your service. We're\n\nChannel 1: I\n\nChannel 0: going to\n\nChannel 1: need\n\nChannel 0: send you an email instruction\n\nChannel 1: to\n\nChannel 0: as well\n\nChannel 1: get a modem.\n\nChannel 0: on\n\nChannel 1: Okay.\n\nChannel 0: how to reset the modem to to get connected.\n\nChannel 1: Okay. So I can it's not there's\n\nChannel 0: Mhmm.\n\nChannel 1: no not Wi Fi down there yet, is there?\n\nChannel 0: Sorry?\n\nChannel 1: Is there any Wi Fi on at the premises yet or not yet?\n\nChannel 0: There's no service at the premises yet.\n\nChannel 1: Do you know when there will be\n\nChannel 0: Yeah.\n\nChannel 1: service?\n\nChannel 0: We're still waiting for the NBN confirmation, but we have successfully ordered the service.\n\nChannel 1: Okay. So how long does\n\nChannel 0: Yeah.\n\nChannel 1: it normally take? Like, one day,\n\nChannel 0: Usually\n\nChannel 1: one week?\n\nChannel 0: yeah. Within this day, they'll\n\nChannel 1: Okay.\n\nChannel 0: confirm it whether they're they'll be scheduling or book an appointment for tech visit or no need for a technician.\n\nChannel 1: Okay. Perfect. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Okay then. Thank you.\n\nChannel 1: Catch\n\nChannel 0: Bye.\n\nChannel 1: you now. Bye.","paragraphs":[{"sentences":[{"text":"Thank you","start":1.1999999,"end":2.02,"sentiment":"positive","sentiment_score":0.6218601763248444}],"sentiment":"positive","sentiment_score":0.6218601763248444,"channel":1,"num_words":2,"start":1.1999999,"end":2.02},{"sentences":[{"text":"Hello.","start":3.04,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5253912806510925}],"sentiment":"positive","sentiment_score":0.5253912806510925,"channel":0,"num_words":1,"start":3.04,"end":3.4399998},{"sentences":[{"text":"for","start":3.38,"end":3.88,"sentiment":"positive","sentiment_score":0.6346692442893982}],"sentiment":"positive","sentiment_score":0.6346692442893982,"channel":1,"num_words":1,"start":3.38,"end":3.88},{"sentences":[{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.6457170844078064},{"text":"This is Maureen 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Josh had his router set up through NBN, but the representative found out that his service was activated under NBN, not Gigafy. The representative informed Josh that they were waiting for the NBN confirmation and that they had successfully ordered the service."},"intents":{"segments":[{"text":"I just wanted to update you regarding the activation of your Internet service. Yes. Yes.","start_word":26,"end_word":40,"intents":[{"intent":"Update router activation","confidence_score":0.13757278}]},{"text":"But upon checking with our packing team, your service has been activated under NBN. Yeah.","start_word":216,"end_word":230,"intents":[{"intent":"Check service activation","confidence_score":0.53222996}]},{"text":"And we're also waiting for the NBN or confirmation regarding see the activation of if your service. We're I going to need send you an email instruction to as well get a modem. on Okay.","start_word":276,"end_word":310,"intents":[{"intent":"Receive confirmation for nbn confirmation","confidence_score":0.0017641233}]},{"text":"We're I going to need send you an email instruction to as well get a modem. on Okay.","start_word":293,"end_word":310,"intents":[{"intent":"Send email instructions for modem reset","confidence_score":0.042755913},{"intent":"Send email instructions for modem reset","confidence_score":0.0016934923}]},{"text":"We're I going to need send you an email instruction to as well get a modem. on Okay. how to reset the modem to to get connected. Okay.","start_word":293,"end_word":320,"intents":[{"intent":"Provide instructions for connecting modem","confidence_score":0.000011633078}]}]},"sentiments":{"segments":[{"text":"Thank you Hello. for Good morning. This is Maureen from the Erdo tech support.","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.4445350766181946},{"text":"Am need. I speaking with Josh? Oh, yes. You sure are. Yeah. I just wanted to update you regarding the activation of your Internet service. Yes. Yes.","start_word":14,"end_word":40,"sentiment":"neutral","sentiment_score":0.21105635166168213},{"text":"Yeah. That it went successful.","start_word":41,"end_word":45,"sentiment":"positive","sentiment_score":0.5685763359069824},{"text":"So just wanted to ask, do you have your own router or you need to get a new one? It's through Gigafy. So our hotel apartment already has routers all hooked up in them. Mhmm. Okay. I see. So upon checking here, it's your network is not Gigafy. It is NBN No. It's what? No. It's Gigafy because we got told we had to go through Gigafy. service. Okay. Let's see. Hold on. Let me just check. I'll confirm that one. Hang on. Hello, Josh? Hey. How are you? 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And we're also waiting for the NBN or confirmation regarding see the activation of if your service. We're I going to need send you an email instruction to as well get a modem. on Okay. how to reset the modem to to get connected. Okay. So I can it's not there's Mhmm. no not Wi Fi down there yet, is there? Sorry? Is there any Wi Fi on at the premises yet or not yet? There's no service at the premises yet. Do you know when there will be Yeah. service? We're still waiting for the NBN confirmation, but we have successfully ordered the service. Okay. So how long does Yeah. it normally take? Like, one day, Usually one week? yeah. Within this day, they'll Okay. confirm it whether they're they'll be scheduling or book an appointment for tech visit or no need for a technician.","start_word":140,"end_word":421,"sentiment":"neutral","sentiment_score":0.07992900857794369},{"text":"Okay. Perfect. Thank Okay. you. Okay then. Thank you. 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