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later.","start":298.83893,"end":299.65894,"sentiment":"positive","sentiment_score":0.5793638825416565},{"text":"Bye.","start":299.79895,"end":300.29895,"sentiment":"neutral","sentiment_score":0.18384554982185364}],"sentiment":"positive","sentiment_score":0.5754743417104086,"num_words":12,"start":293.95895,"end":300.29895}]}}]},{"alternatives":[{"transcript":"Welcome to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. For general inquiries or deliveries, press 2. Welcome to Vandal Tech Studio. Please hold while we transfer your call to the next available representative. My bad. Yeah. I think it's tied you into the old profile, and for some reason, it able like, it let you use it. Mhmm. Don't don't ask me why, but it works. This is your new profile. The one that says data p. So I'm gonna guess that this is all just working. Yeah. This is all the stuff you had. Right? Okay. Before I answer that, I'm gonna answer that with I'm gonna remove the old one so then you won't have to use that ever again. No. It's all good. Before I do, I need to check with you if you have everything because if I remove it, I can't get anything back from it. So pretty much everything from your desktop documents and pictures has come across with OneDrive, which is fine, So I'm not worried about that. Let me just double check. We have it. Yeah. So all this stuff yeah. Perfect. And then I don't think you I copied your downloads anyway just in case you needed it for whatever reason, but I did that. I don't think there's anything else that's, like, locally stored, but yeah. That's what I'd ask. Okay. Beautiful. So let's get rid of this other profile so we don't get confused. Goodbye. Yeah. It shouldn't have even let me hop on the computer because the the profile corrupted and everything on it should be corrupted. So it doesn't make sense that it even let me on it in the first place. So yeah. Pretty much what happened was the Windows update happened, and then it was a bad update. And pretty much, like, the everything that's in the profile, so all the apps and all that sort of stuff, basically just goes, I don't know how to open it because I can't find it even though it exists. Yeah. So it's yeah. It's it's just, like, pretty much everything, like, got how do I say it? Like, disconnected almost where if when when you open an app, it looks for it on the computer and goes, where is it? Oh, they're trying to open that. Here's the app, and they'll let you open it. So that connection pretty much broke on everything. So when we make you a new profile, it's it's just starting fresh again, so it knows where everything is all over again pretty much. Yeah. Where do you put your file notes? Is that in yeah. Where do you put the I mean oh, yeah. Yeah. Oh, you mean this, is it? Yeah. Gotcha. Gotcha. Come on. K. Cool. So that shouldn't be there anymore. Let's just, actually no. I'm just gonna end the call. It shouldn't be there. So you should see DanaT and then BTS. Obviously, you don't need BTS. So just default to DanaT, and it should be the same thing as before. I'm pretty sure. 6719. Yeah. Perfect. So you should have everything now. Just make sure your documents are saved first quickly just in case something happens. But, yeah, you should be good to go from there. That's okay. No worries. Anytime. With the I added the VPN back, but just make sure when you get home to test it. Because if it doesn't work, just shoot me an email and I'll hop on. Even if it's after, I'll just have a look with you. It's okay. No worries. Anytime. Enjoy your afternoon. Bye. Yeah. 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to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. For general inquiries or deliveries, press 2. Welcome to Vandal Tech Studio.\n\nPlease hold while we transfer your call to the next available representative. My bad. Yeah. I think it's tied you into the old profile, and for some reason, it able like, it let you use it. Mhmm.\n\nDon't don't ask me why, but it works. This is your new profile. The one that says data p. So I'm gonna guess that this is all just working. Yeah.\n\nThis is all the stuff you had. Right? Okay. Before I answer that, I'm gonna answer that with I'm gonna remove the old one so then you won't have to use that ever again. No.\n\nIt's all good. Before I do, I need to check with you if you have everything because if I remove it, I can't get anything back from it. So pretty much everything from your desktop documents and pictures has come across with OneDrive, which is fine, So I'm not worried about that. Let me just double check. We have it.\n\nYeah. So all this stuff yeah. Perfect. And then I don't think you I copied your downloads anyway just in case you needed it for whatever reason, but I did that. I don't think there's anything else that's, like, locally stored, but yeah.\n\nThat's what I'd ask. Okay. Beautiful. So let's get rid of this other profile so we don't get confused. Goodbye.\n\nYeah. It shouldn't have even let me hop on the computer because the the profile corrupted and everything on it should be corrupted. So it doesn't make sense that it even let me on it in the first place. So yeah. Pretty much what happened was the Windows update happened, and then it was a bad update.\n\nAnd pretty much, like, the everything that's in the profile, so all the apps and all that sort of stuff, basically just goes, I don't know how to open it because I can't find it even though it exists. Yeah. So it's yeah. It's it's just, like, pretty much everything, like, got how do I say it? Like, disconnected almost where if when when you open an app, it looks for it on the computer and goes, where is it?\n\nOh, they're trying to open that. Here's the app, and they'll let you open it. So that connection pretty much broke on everything. So when we make you a new profile, it's it's just starting fresh again, so it knows where everything is all over again pretty much. Yeah.\n\nWhere do you put your file notes? Is that in yeah. Where do you put the I mean oh, yeah. Yeah. Oh, you mean this, is it?\n\nYeah. Gotcha. Gotcha. Come on. K.\n\nCool. So that shouldn't be there anymore. Let's just, actually no. I'm just gonna end the call. It shouldn't be there.\n\nSo you should see DanaT and then BTS. Obviously, you don't need BTS. So just default to DanaT, and it should be the same thing as before. I'm pretty sure. 6719.\n\nYeah. Perfect. So you should have everything now. Just make sure your documents are saved first quickly just in case something happens. But, yeah, you should be good to go from there.\n\nThat's okay. No worries. Anytime. With the I added the VPN back, but just make sure when you get home to test it. Because if it doesn't work, just shoot me an email and I'll hop on.\n\nEven if it's after, I'll just have a look with you. It's okay. No worries. Anytime. Enjoy your afternoon.\n\nBye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Vandal Tech Studio.","start":1.04,"end":2.98,"sentiment":"neutral","sentiment_score":0.1638163834810257},{"text":"So we can direct your call correctly, please select from one of the following options.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.11720288197199503},{"text":"For customer IT support, press 1.","start":8.96,"end":12.179999,"sentiment":"neutral","sentiment_score":0.06081570809086164},{"text":"For general inquiries or deliveries, press 2.","start":12.645,"end":15.945001,"sentiment":"neutral","sentiment_score":0.05132674106529781},{"text":"Welcome to Vandal Tech Studio.","start":22.725,"end":24.585,"sentiment":"neutral","sentiment_score":0.07168173640966416}],"sentiment":"neutral","sentiment_score":0.09630829644830603,"num_words":38,"start":1.04,"end":24.585},{"sentences":[{"text":"Please hold while we transfer your call to the next available representative.","start":25.960001,"end":30.06,"sentiment":"neutral","sentiment_score":0.050607881508767605},{"text":"My bad.","start":35.8,"end":36.54,"sentiment":"neutral","sentiment_score":-0.07979733869433403},{"text":"Yeah.","start":38.375,"end":38.695,"sentiment":"neutral","sentiment_score":0.031429946422576904},{"text":"I think it's tied you into the old profile, and for some reason, it able like, it let you use it.","start":38.695,"end":45.275,"sentiment":"neutral","sentiment_score":-0.06896459222549484},{"text":"Mhmm.","start":45.335,"end":45.815002,"sentiment":"neutral","sentiment_score":-0.0016176234930753708}],"sentiment":"neutral","sentiment_score":-0.02623633008349586,"num_words":37,"start":25.960001,"end":45.815002},{"sentences":[{"text":"Don't don't ask me why, but it works.","start":45.815002,"end":48.315002,"sentiment":"neutral","sentiment_score":-0.031720717903226614},{"text":"This is your new profile.","start":48.775,"end":50.155,"sentiment":"neutral","sentiment_score":-0.20212828367948532},{"text":"The one that says data p.","start":51.31,"end":52.99,"sentiment":"neutral","sentiment_score":-0.07044318070014317},{"text":"So I'm gonna guess that this is all just working.","start":52.99,"end":55.63,"sentiment":"neutral","sentiment_score":-0.011890641041100025},{"text":"Yeah.","start":55.63,"end":55.870003,"sentiment":"neutral","sentiment_score":0.012114628218114376}],"sentiment":"neutral","sentiment_score":-0.05979526760056615,"num_words":30,"start":45.815002,"end":55.870003},{"sentences":[{"text":"This is all the stuff you had.","start":55.870003,"end":56.99,"sentiment":"neutral","sentiment_score":0.007555701636842319},{"text":"Right?","start":56.99,"end":57.49,"sentiment":"neutral","sentiment_score":0.006939182057976723},{"text":"Okay.","start":60.59,"end":61.09,"sentiment":"neutral","sentiment_score":0.0825166404247284},{"text":"Before I answer that, I'm gonna answer that with I'm gonna remove the old one so then you won't have to use that ever again.","start":67.255,"end":74.795,"sentiment":"neutral","sentiment_score":0.062421282678842546},{"text":"No.","start":79.13,"end":79.28999,"sentiment":"neutral","sentiment_score":0.013016801327466965}],"sentiment":"neutral","sentiment_score":0.049025560063975196,"num_words":35,"start":55.870003,"end":79.28999},{"sentences":[{"text":"It's all good.","start":79.28999,"end":80.189995,"sentiment":"neutral","sentiment_score":0.054695941507816315},{"text":"Before I do, I need to check with you if you have everything because if I remove it, I can't get anything back from it.","start":81.28999,"end":87.13,"sentiment":"neutral","sentiment_score":-0.03178900256752968},{"text":"So pretty much everything from your desktop documents and pictures has come across with OneDrive, which is fine, So I'm not worried about that.","start":87.13,"end":95.09499,"sentiment":"neutral","sentiment_score":0.053854530987640224},{"text":"Let me just double check.","start":95.395,"end":96.755,"sentiment":"neutral","sentiment_score":0.11089890450239182},{"text":"We have it.","start":96.755,"end":97.555,"sentiment":"neutral","sentiment_score":0.15786240001519522}],"sentiment":"neutral","sentiment_score":0.028165887109935284,"num_words":60,"start":79.28999,"end":97.555},{"sentences":[{"text":"Yeah.","start":97.555,"end":97.715,"sentiment":"neutral","sentiment_score":0.06773518025875092},{"text":"So all this stuff yeah.","start":97.715,"end":101.475,"sentiment":"neutral","sentiment_score":0.07418236210942268},{"text":"Perfect.","start":101.475,"end":101.975,"sentiment":"neutral","sentiment_score":0.24322158098220825},{"text":"And then I don't think you I copied your downloads anyway just in case you needed it for whatever reason, but I did that.","start":102.034996,"end":107.975,"sentiment":"neutral","sentiment_score":0.08526162570342422},{"text":"I don't think there's anything else that's, like, locally stored, but yeah.","start":109.06,"end":115.0,"sentiment":"neutral","sentiment_score":-0.062266601249575615}],"sentiment":"neutral","sentiment_score":0.046068566829659215,"num_words":43,"start":97.555,"end":115.0},{"sentences":[{"text":"That's what I'd ask.","start":115.14,"end":116.28,"sentiment":"neutral","sentiment_score":-0.05600085202604532},{"text":"Okay.","start":123.825,"end":124.325,"sentiment":"positive","sentiment_score":0.4052566885948181},{"text":"Beautiful.","start":124.784996,"end":125.284996,"sentiment":"positive","sentiment_score":0.602925181388855},{"text":"So let's get rid of this other profile so we don't get confused.","start":126.064995,"end":129.44499,"sentiment":"neutral","sentiment_score":0.09221992125877967},{"text":"Goodbye.","start":138.36,"end":138.86,"sentiment":"neutral","sentiment_score":0.09235726296901704}],"sentiment":"neutral","sentiment_score":0.10376973506063222,"num_words":20,"start":115.14,"end":138.86},{"sentences":[{"text":"Yeah.","start":143.88,"end":144.12,"sentiment":"neutral","sentiment_score":-0.036846354603767395},{"text":"It shouldn't have even let me hop on the computer because the the profile corrupted and everything on it should be corrupted.","start":144.12,"end":150.40501,"sentiment":"negative","sentiment_score":-0.3809845041144978},{"text":"So it doesn't make sense that it even let me on it in the first place.","start":150.40501,"end":153.38501,"sentiment":"negative","sentiment_score":-0.4122846946120262},{"text":"So yeah.","start":153.52501,"end":161.54501,"sentiment":"neutral","sentiment_score":-0.27786558121442795},{"text":"Pretty much what happened was the Windows update happened, and then it was a bad update.","start":162.005,"end":166.64,"sentiment":"neutral","sentiment_score":-0.2666024435311556}],"sentiment":"negative","sentiment_score":-0.34800755820776286,"num_words":57,"start":143.88,"end":166.64},{"sentences":[{"text":"And pretty much, like, the everything that's in the profile, so all the apps and all that sort of stuff, basically just goes, I don't know how to open it because I can't find it even though it exists.","start":166.78,"end":178.31999,"sentiment":"neutral","sentiment_score":-0.1479612606076094},{"text":"Yeah.","start":180.095,"end":180.595,"sentiment":"neutral","sentiment_score":-0.029719674959778786},{"text":"So it's yeah.","start":181.77501,"end":183.295,"sentiment":"neutral","sentiment_score":-0.050673519571622215},{"text":"It's it's just, like, pretty much everything, like, got how do I say it?","start":183.295,"end":187.535,"sentiment":"neutral","sentiment_score":-0.07761410304478236},{"text":"Like, disconnected almost where if when when you open an app, it looks for it on the computer and goes, where is it?","start":187.535,"end":193.28,"sentiment":"neutral","sentiment_score":-0.09564016435457312}],"sentiment":"neutral","sentiment_score":-0.11548188275191933,"num_words":80,"start":166.78,"end":193.28},{"sentences":[{"text":"Oh, they're trying to open that.","start":193.28,"end":194.71999,"sentiment":"neutral","sentiment_score":-0.06671836599707603},{"text":"Here's the app, and they'll let you open it.","start":194.71999,"end":196.73999,"sentiment":"neutral","sentiment_score":-0.018253306651280984},{"text":"So that connection pretty much broke on everything.","start":196.79999,"end":199.37999,"sentiment":"negative","sentiment_score":-0.4795184601098299},{"text":"So when we make you a new profile, it's it's just starting fresh again, so it knows where everything is all over again pretty much.","start":200.0,"end":206.73999,"sentiment":"neutral","sentiment_score":0.06315331138670445},{"text":"Yeah.","start":207.015,"end":207.515,"sentiment":"positive","sentiment_score":0.36519813537597656}],"sentiment":"neutral","sentiment_score":-0.05013687176895993,"num_words":49,"start":193.28,"end":207.515},{"sentences":[{"text":"Where do you put your file notes?","start":213.575,"end":215.33499,"sentiment":"neutral","sentiment_score":0.038606486948473115},{"text":"Is that in yeah.","start":215.33499,"end":218.375,"sentiment":"neutral","sentiment_score":0.04085109615698457},{"text":"Where do you put the I mean oh, yeah.","start":218.375,"end":226.99,"sentiment":"neutral","sentiment_score":0.013838644605129957},{"text":"Yeah.","start":226.99,"end":227.49,"sentiment":"neutral","sentiment_score":0.004170485772192478},{"text":"Oh, you mean this, is it?","start":229.31,"end":230.85,"sentiment":"neutral","sentiment_score":0.003228139520312349}],"sentiment":"neutral","sentiment_score":0.021545811763240233,"num_words":27,"start":213.575,"end":230.85},{"sentences":[{"text":"Yeah.","start":232.43001,"end":232.75,"sentiment":"neutral","sentiment_score":0.014658216387033464},{"text":"Gotcha.","start":232.75,"end":233.25,"sentiment":"neutral","sentiment_score":0.013894004747271538},{"text":"Gotcha.","start":233.31,"end":233.81,"sentiment":"neutral","sentiment_score":0.005270743276923895},{"text":"Come on.","start":242.36499,"end":243.105,"sentiment":"neutral","sentiment_score":0.00044826953671872616},{"text":"K.","start":247.405,"end":247.64499,"sentiment":"neutral","sentiment_score":0.013540307059884071}],"sentiment":"neutral","sentiment_score":0.00804330175742507,"num_words":6,"start":232.43001,"end":247.64499},{"sentences":[{"text":"Cool.","start":247.64499,"end":247.965,"sentiment":"neutral","sentiment_score":0.03482689708471298},{"text":"So that shouldn't be there anymore.","start":247.965,"end":249.50499,"sentiment":"neutral","sentiment_score":-0.05834375973790884},{"text":"Let's just, actually no.","start":249.72499,"end":251.55,"sentiment":"neutral","sentiment_score":-0.10091007128357887},{"text":"I'm just gonna end the call.","start":251.55,"end":252.75,"sentiment":"neutral","sentiment_score":-0.13229925061265627},{"text":"It shouldn't be there.","start":252.75,"end":253.89,"sentiment":"neutral","sentiment_score":-0.11133415997028351}],"sentiment":"neutral","sentiment_score":-0.09323848047781558,"num_words":21,"start":247.64499,"end":253.89},{"sentences":[{"text":"So you should see DanaT and then BTS.","start":254.43,"end":256.93,"sentiment":"neutral","sentiment_score":0.014049763092771173},{"text":"Obviously, you don't need BTS.","start":256.99,"end":258.27,"sentiment":"neutral","sentiment_score":0.009139407798647881},{"text":"So just default to DanaT, and it should be the same thing as before.","start":258.27,"end":262.85,"sentiment":"neutral","sentiment_score":0.04705317012433495},{"text":"I'm pretty sure.","start":263.615,"end":264.335,"sentiment":"neutral","sentiment_score":0.03792859489719073},{"text":"6719.","start":264.335,"end":265.715,"sentiment":"neutral","sentiment_score":0.022506309673190117}],"sentiment":"neutral","sentiment_score":0.030746181285189043,"num_words":31,"start":254.43,"end":265.715},{"sentences":[{"text":"Yeah.","start":266.735,"end":267.055,"sentiment":"neutral","sentiment_score":0.1297517716884613},{"text":"Perfect.","start":267.055,"end":267.555,"sentiment":"neutral","sentiment_score":0.31619709730148315},{"text":"So you should have everything now.","start":267.615,"end":269.375,"sentiment":"neutral","sentiment_score":0.2794607679049174},{"text":"Just make sure your documents are saved first quickly just in case something happens.","start":269.375,"end":273.63498,"sentiment":"neutral","sentiment_score":0.11111062711903028},{"text":"But, yeah, you should be good to go from there.","start":274.175,"end":276.115,"sentiment":"neutral","sentiment_score":0.20511080622673034}],"sentiment":"neutral","sentiment_score":0.17904282244853675,"num_words":32,"start":266.735,"end":276.115},{"sentences":[{"text":"That's okay.","start":279.03998,"end":279.6,"sentiment":"neutral","sentiment_score":0.25012196600437164},{"text":"No worries.","start":279.6,"end":280.08,"sentiment":"neutral","sentiment_score":0.11187585815787315},{"text":"Anytime.","start":280.08,"end":280.58,"sentiment":"neutral","sentiment_score":0.09212470054626463},{"text":"With the I added the VPN back, but just make sure when you get home to test it.","start":280.63998,"end":286.47998,"sentiment":"neutral","sentiment_score":0.07250234360496204},{"text":"Because if it doesn't work, just shoot me an email and I'll hop on.","start":286.47998,"end":289.52,"sentiment":"neutral","sentiment_score":0.08433486454721008}],"sentiment":"neutral","sentiment_score":0.08923920641678411,"num_words":37,"start":279.03998,"end":289.52},{"sentences":[{"text":"Even if it's after, I'll just have a look with you.","start":289.52,"end":291.78,"sentiment":"neutral","sentiment_score":0.10167161984877153},{"text":"It's okay.","start":295.545,"end":295.945,"sentiment":"neutral","sentiment_score":0.24166883528232574},{"text":"No worries.","start":295.945,"end":296.345,"sentiment":"neutral","sentiment_score":0.08648284897208214},{"text":"Anytime.","start":296.345,"end":296.845,"sentiment":"positive","sentiment_score":0.4405458569526672},{"text":"Enjoy your afternoon.","start":296.905,"end":297.805,"sentiment":"positive","sentiment_score":0.7959254781405131}],"sentiment":"neutral","sentiment_score":0.242263867274711,"num_words":19,"start":289.52,"end":297.805},{"sentences":[{"text":"Bye.","start":299.465,"end":299.625,"sentiment":"neutral","sentiment_score":0.2960802912712097},{"text":"Yeah.","start":299.625,"end":299.945,"sentiment":"neutral","sentiment_score":0.22136995196342468},{"text":"Bye.","start":299.945,"end":300.445,"sentiment":"neutral","sentiment_score":-0.09924225509166718}],"sentiment":"neutral","sentiment_score":0.13940266271432242,"num_words":3,"start":299.465,"end":300.445}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. For general inquiries or deliveries, press 2. Welcome to Vandal Tech Studio.\n\nPlease hold while we transfer your call to the next available representative. My bad.\n\nChannel 0: It's all good. It's all good.\n\nChannel 1: Yeah. I think it's tied you into the old profile, and for some reason, it able like, it let you use it. Mhmm.\n\nChannel 0: Okay.\n\nChannel 1: Don't don't ask me why, but it works. This\n\nChannel 0: Very\n\nChannel 1: is your\n\nChannel 0: bizarre.\n\nChannel 1: new profile. The one that says data p. So\n\nChannel 0: Okay.\n\nChannel 1: I'm gonna guess that this is all just working. Yeah. This is\n\nChannel 0: That's\n\nChannel 1: all the stuff you had. Right?\n\nChannel 0: that's the last stuff I have beforehand. Yeah. Absolutely. So\n\nChannel 1: Okay.\n\nChannel 0: when I turn the computer on, will it give me an option for Dana t versus Dana Taylor? Or\n\nChannel 1: Before I answer that, I'm gonna answer that with I'm gonna remove the old one so then you won't have to use that ever again.\n\nChannel 0: Perfect. Because, you know, I'm the one that's gonna stuff that up.\n\nChannel 1: No. It's all good. Before I do, I need to check with you if you have everything because if I remove it, I can't get anything back from it. So pretty much everything from your desktop documents and pictures has come across with OneDrive, which is fine,\n\nChannel 0: Okay. Yep.\n\nChannel 1: So I'm not worried about that.\n\nChannel 0: No.\n\nChannel 1: Let me just\n\nChannel 0: Perfect.\n\nChannel 1: double check. We have it. Yeah. So all this stuff\n\nChannel 0: Yeah. That's everything I needed?\n\nChannel 1: yeah.\n\nChannel 0: Yep.\n\nChannel 1: Perfect. And then I don't think you I copied your downloads anyway just in case you needed\n\nChannel 0: Okay.\n\nChannel 1: it for whatever reason, but I\n\nChannel 0: Okay.\n\nChannel 1: did that.\n\nChannel 0: Perfect.\n\nChannel 1: I don't think there's anything else that's, like, locally stored,\n\nChannel 0: No.\n\nChannel 1: but yeah. That's\n\nChannel 0: No.\n\nChannel 1: what I'd\n\nChannel 0: That's\n\nChannel 1: ask.\n\nChannel 0: yeah. No. It's cool. Thank you for that. Connor made us put everything in into that kind of desktop folder for anything that we needed to keep, so that's all good.\n\nChannel 1: Okay. Beautiful.\n\nChannel 0: Yep.\n\nChannel 1: So let's get rid of this other profile so we don't get confused.\n\nChannel 0: Perfect.\n\nChannel 1: Goodbye. Yeah. It shouldn't have even let me hop on the computer because the the profile corrupted and everything on it should be corrupted. So it doesn't make sense that it even let me on it in the first place.\n\nChannel 0: It was\n\nChannel 1: So\n\nChannel 0: very strange, didn't it? Because that was the profile I was trying to log into this morning, and nothing would happen. It was so bizarre. And then it's just, like, logged itself\n\nChannel 1: yeah.\n\nChannel 0: in.\n\nChannel 1: Pretty much what happened was the Windows update happened, and then it was a bad update. And pretty\n\nChannel 0: Yep.\n\nChannel 1: much, like, the everything that's in the profile, so all the apps and all that sort of stuff, basically\n\nChannel 0: Yeah.\n\nChannel 1: just goes, I don't know how to open it because I can't find it even though it exists.\n\nChannel 0: Wow.\n\nChannel 1: Yeah. So it's\n\nChannel 0: That's crazy.\n\nChannel 1: yeah. It's it's just, like, pretty much everything, like, got how do I say it? Like, disconnected almost where if when when you open an app, it looks for it on the computer and goes, where is it? Oh, they're trying\n\nChannel 0: Yeah.\n\nChannel 1: to open that. Here's the app,\n\nChannel 0: Yep.\n\nChannel 1: and they'll let you open it. So that connection pretty much broke on everything. So\n\nChannel 0: Yeah.\n\nChannel 1: when\n\nChannel 0: Well\n\nChannel 1: we make you a new profile, it's it's just starting fresh again, so it knows where everything is all over again pretty much.\n\nChannel 0: okay.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. And the best thing is my phone. It's here. Woah.\n\nChannel 1: Where do you put your file notes? Is that in yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Where do you\n\nChannel 0: Because\n\nChannel 1: put\n\nChannel 0: they\n\nChannel 1: the\n\nChannel 0: they go into the client file for that specific client, and I was\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: mean\n\nChannel 0: about to do that with this one here. I was just\n\nChannel 1: oh,\n\nChannel 0: like\n\nChannel 1: yeah.\n\nChannel 0: that\n\nChannel 1: Yeah.\n\nChannel 0: it all shut\n\nChannel 1: Oh, you mean this, is it?\n\nChannel 0: down. Yeah. That word document there.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Gotcha. Gotcha. Come on. K. Cool.\n\nSo that shouldn't be there\n\nChannel 0: Perfect.\n\nChannel 1: anymore. Let's just, actually no. I'm just gonna end the call. It shouldn't be there.\n\nChannel 0: Okay.\n\nChannel 1: So you should see DanaT and then BTS. Obviously, you don't need BTS. So just default to DanaT, and it should be\n\nChannel 0: Yep.\n\nChannel 1: the same thing as before.\n\nChannel 0: Okay.\n\nChannel 1: I'm pretty sure. 6719.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Perfect. So you should have everything now. Just make\n\nChannel 0: Okay.\n\nChannel 1: sure your documents are saved first quickly just in case\n\nChannel 0: Yep.\n\nChannel 1: something happens.\n\nChannel 0: Yep.\n\nChannel 1: But, yeah, you should be good to go from there.\n\nChannel 0: Awesome. Thank you so much. I appreciate that, Daniel.\n\nChannel 1: That's okay. No worries. Anytime. With the\n\nChannel 0: Thanks.\n\nChannel 1: I added the VPN back, but just make sure when you get home to test it. Because if it doesn't\n\nChannel 0: Yeah. Yes.\n\nChannel 1: work, just shoot me an email and I'll hop on. Even if it's after, I'll just have a look with you.\n\nChannel 0: Yeah. No worries. All good. Thank you so much. I really appreciate that.\n\nChannel 1: It's okay. No worries. Anytime. Enjoy your afternoon.\n\nChannel 0: Thanks. So you too. See you later.\n\nChannel 1: Bye. Yeah.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Vandal Tech Studio.","start":1.04,"end":2.98,"sentiment":"neutral","sentiment_score":0.1638163834810257},{"text":"So we can direct your call correctly, please select from one of the following options.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.11720288197199503},{"text":"For customer IT support, press 1.","start":8.96,"end":12.179999,"sentiment":"neutral","sentiment_score":0.06081570809086164},{"text":"For general inquiries or deliveries, press 2.","start":12.645,"end":15.945001,"sentiment":"neutral","sentiment_score":0.05132674106529781},{"text":"Welcome to Vandal Tech Studio.","start":22.725,"end":24.585,"sentiment":"neutral","sentiment_score":0.07168173640966416}],"sentiment":"neutral","sentiment_score":0.09630829644830603,"channel":1,"num_words":38,"start":1.04,"end":24.585},{"sentences":[{"text":"Please hold while we transfer your call to the next available representative.","start":25.960001,"end":30.06,"sentiment":"neutral","sentiment_score":0.050607881508767605},{"text":"My bad.","start":35.8,"end":36.54,"sentiment":"neutral","sentiment_score":-0.07979733869433403}],"sentiment":"neutral","sentiment_score":0.03197856433689594,"channel":1,"num_words":14,"start":25.960001,"end":36.54},{"sentences":[{"text":"It's all good.","start":36.925,"end":37.644997,"sentiment":"positive","sentiment_score":0.34377984205881756},{"text":"It's all good.","start":37.644997,"end":38.464996,"sentiment":"positive","sentiment_score":0.5143120686213175}],"sentiment":"positive","sentiment_score":0.42904595534006756,"channel":0,"num_words":6,"start":36.925,"end":38.464996},{"sentences":[{"text":"Yeah.","start":38.375,"end":38.695,"sentiment":"neutral","sentiment_score":0.031429946422576904},{"text":"I think it's tied you into the old profile, and for some reason, it able like, it let you use it.","start":38.695,"end":45.275,"sentiment":"neutral","sentiment_score":-0.06896459222549484},{"text":"Mhmm.","start":45.335,"end":45.815002,"sentiment":"neutral","sentiment_score":-0.0016176234930753708}],"sentiment":"neutral","sentiment_score":-0.061671483208951744,"channel":1,"num_words":23,"start":38.375,"end":45.815002},{"sentences":[{"text":"Okay.","start":45.484997,"end":45.984997,"sentiment":"neutral","sentiment_score":0.004599489271640778}],"sentiment":"neutral","sentiment_score":0.004599489271640778,"channel":0,"num_words":1,"start":45.484997,"end":45.984997},{"sentences":[{"text":"Don't don't ask me why, but it works.","start":45.815002,"end":48.315002,"sentiment":"neutral","sentiment_score":-0.031720717903226614},{"text":"This","start":48.775,"end":49.015,"sentiment":"neutral","sentiment_score":-0.08989403396844864}],"sentiment":"neutral","sentiment_score":-0.038184419688251287,"channel":1,"num_words":9,"start":45.815002,"end":49.015},{"sentences":[{"text":"Very","start":48.989998,"end":49.39,"sentiment":"neutral","sentiment_score":-0.2873474955558777}],"sentiment":"neutral","sentiment_score":-0.2873474955558777,"channel":0,"num_words":1,"start":48.989998,"end":49.39},{"sentences":[{"text":"is your","start":49.015,"end":49.415,"sentiment":"neutral","sentiment_score":-0.3047363758087158}],"sentiment":"neutral","sentiment_score":-0.3047363758087158,"channel":1,"num_words":2,"start":49.015,"end":49.415},{"sentences":[{"text":"bizarre.","start":49.39,"end":49.89,"sentiment":"neutral","sentiment_score":-0.2452888935804367}],"sentiment":"neutral","sentiment_score":-0.2452888935804367,"channel":0,"num_words":1,"start":49.39,"end":49.89},{"sentences":[{"text":"new profile.","start":49.415,"end":50.155,"sentiment":"neutral","sentiment_score":-0.15563731640577316},{"text":"The one that says data p.","start":51.31,"end":52.99,"sentiment":"neutral","sentiment_score":-0.07044318070014317},{"text":"So","start":52.99,"end":53.390003,"sentiment":"neutral","sentiment_score":-0.061075106263160706}],"sentiment":"neutral","sentiment_score":-0.08833431369728512,"channel":1,"num_words":9,"start":49.415,"end":53.390003},{"sentences":[{"text":"Okay.","start":53.309998,"end":53.809998,"sentiment":"neutral","sentiment_score":-0.03951069340109825}],"sentiment":"neutral","sentiment_score":-0.03951069340109825,"channel":0,"num_words":1,"start":53.309998,"end":53.809998},{"sentences":[{"text":"I'm gonna guess that this is all just working.","start":53.390003,"end":55.63,"sentiment":"neutral","sentiment_score":-0.00642570046087106},{"text":"Yeah.","start":55.63,"end":55.870003,"sentiment":"neutral","sentiment_score":0.012114628218114376},{"text":"This is","start":55.870003,"end":56.11,"sentiment":"neutral","sentiment_score":0.004136070609092712}],"sentiment":"neutral","sentiment_score":-0.003120377892628312,"channel":1,"num_words":12,"start":53.390003,"end":56.11},{"sentences":[{"text":"That's","start":56.109997,"end":56.609997,"sentiment":"neutral","sentiment_score":0.013769466429948808}],"sentiment":"neutral","sentiment_score":0.013769466429948808,"channel":0,"num_words":1,"start":56.109997,"end":56.609997},{"sentences":[{"text":"all the stuff you had.","start":56.11,"end":56.99,"sentiment":"neutral","sentiment_score":0.00892355404794216},{"text":"Right?","start":56.99,"end":57.49,"sentiment":"neutral","sentiment_score":0.006939182057976723}],"sentiment":"neutral","sentiment_score":0.008592825382947922,"channel":1,"num_words":6,"start":56.11,"end":57.49},{"sentences":[{"text":"that's the last stuff I have 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customer is experiencing issues with their device and the agent is trying to troubleshoot the problem. The agent suggests removing old profiles and checking for saved files. The call ends with the agent reminding the customer to check for saved files and thanking them for their time."},"intents":{"segments":[{"text":"I think it's tied you into the old profile, and for some reason, it able like, it let you use it. Mhmm. Okay.","start_word":59,"end_word":81,"intents":[{"intent":"Verify account functionality","confidence_score":0.0001521295}]},{"text":"So that connection pretty much broke on everything. So Yeah.","start_word":558,"end_word":567,"intents":[{"intent":"Fix connection issue","confidence_score":0.6630331}]},{"text":"when Well we make you a new profile, it's it's just starting fresh again, so it knows where everything is all over again pretty much. okay.","start_word":569,"end_word":594,"intents":[{"intent":"Ensure account preparation and testing","confidence_score":2.7250655e-7}]}]},"sentiments":{"segments":[{"text":"Welcome to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. For general inquiries or deliveries, press 2. Welcome to Vandal Tech Studio. Please hold while we transfer your call to the next available representative. My bad. It's all good.","start_word":0,"end_word":54,"sentiment":"neutral","sentiment_score":0.1001899242401123},{"text":"It's all good.","start_word":55,"end_word":57,"sentiment":"positive","sentiment_score":0.5139962434768677},{"text":"Yeah. I think it's tied you into the old profile, and for some reason, it able like, it let you use it. Mhmm. Okay. Don't don't ask me why, but it works. This Very is your bizarre. new profile. The one that says data p. So Okay. I'm gonna guess that this is all just working. Yeah. This is That's all the stuff you had. Right? that's the last stuff I have beforehand. Yeah. Absolutely. So Okay. when I turn the computer on, will it give me an option for Dana t versus Dana Taylor? Or Before I answer that, I'm gonna answer that with I'm gonna remove the old one so then you won't have to use that ever again. Perfect. Because, you know, I'm the one that's gonna stuff that up. No. It's all good. Before I do, I need to check with you if you have everything because if I remove it, I can't get anything back from it. So pretty much everything from your desktop documents and pictures has come across with OneDrive, which is fine, Okay. Yep. So I'm not worried about that. No. Let me just Perfect. double check. We have it. Yeah. So all this stuff Yeah. That's everything I needed? yeah. Yep. Perfect. And then I don't think you I copied your downloads anyway just in case you needed Okay. it for whatever reason, but I Okay. did that.","start_word":58,"end_word":294,"sentiment":"neutral","sentiment_score":0.036588892340660095},{"text":"Perfect.","start_word":295,"end_word":295,"sentiment":"positive","sentiment_score":0.34693682193756104},{"text":"I don't think there's anything else that's, like, locally stored, No. but yeah. That's No. what I'd That's ask. yeah. No.","start_word":296,"end_word":316,"sentiment":"neutral","sentiment_score":-0.051077116280794144},{"text":"It's cool. Thank you for that. Connor made us put everything in into that kind of desktop folder for anything that we needed to keep, so that's all good. Okay. Beautiful.","start_word":317,"end_word":347,"sentiment":"positive","sentiment_score":0.4630255997180938},{"text":"Yep. So let's get rid of this other profile so we don't get confused. Perfect. Goodbye. Yeah.","start_word":348,"end_word":364,"sentiment":"neutral","sentiment_score":0.11612127721309662},{"text":"It shouldn't have even let me hop on the computer because the the profile corrupted and everything on it should be corrupted. So it doesn't make sense that it even let me on it in the first place. It was So very strange, didn't it? Because that was the profile I was trying to log into this morning, and nothing would happen. It was so bizarre.","start_word":365,"end_word":430,"sentiment":"negative","sentiment_score":-0.3848038613796234},{"text":"And then it's just, like, logged itself yeah. in. Pretty much what happened was the Windows update happened, and then it was a bad update. And pretty Yep. much, like, the everything that's in the profile, so all the apps and all that sort of stuff, basically Yeah. just goes, I don't know how to open it because I can't find it even though it exists. Wow. Yeah. So it's That's crazy. yeah. It's it's just, like, pretty much everything, like, got how do I say it? Like, disconnected almost where if when when you open an app, it looks for it on the computer and goes, where is it? Oh, they're trying Yeah. to open that. Here's the app, Yep. and they'll let you open it.","start_word":431,"end_word":557,"sentiment":"neutral","sentiment_score":-0.12531931698322296},{"text":"So that connection pretty much broke on everything.","start_word":558,"end_word":565,"sentiment":"negative","sentiment_score":-0.4757621586322784},{"text":"So Yeah. when Well we make you a new profile, it's it's just starting fresh again, so it knows where everything is all over again pretty much. okay.","start_word":566,"end_word":593,"sentiment":"neutral","sentiment_score":0.05880926496216229},{"text":"Yeah. Perfect. And the best thing is my phone. It's here.","start_word":594,"end_word":604,"sentiment":"positive","sentiment_score":0.5709744691848755},{"text":"Woah. Where do you put your file notes? Is that in yeah. Yeah. Where do you Because put they the they go into the client file for that specific client, and I was I just mean about to do that with this one here. I was just oh, like yeah. that Yeah. it all shut Oh, you mean this, is it? down. Yeah. That word document there. Yeah. Yep. Gotcha. Gotcha. Come on. K. Cool. So that shouldn't be there Perfect. anymore. Let's just, actually no. I'm just gonna end the call. It shouldn't be there. Okay. So you should see DanaT and then BTS. Obviously, you don't need BTS. So just default to DanaT, and it should be Yep. the same thing as before. Okay. I'm pretty sure. 6719. Yep. Yeah. Perfect. So you should have everything now. Just make Okay. sure your documents are saved first quickly just in case Yep. something happens. Yep. But, yeah, you should be good to go from there.","start_word":605,"end_word":770,"sentiment":"neutral","sentiment_score":0.035441454499959946},{"text":"Awesome. Thank you so much. I appreciate that, Daniel.","start_word":771,"end_word":779,"sentiment":"positive","sentiment_score":0.4662589430809021},{"text":"That's okay. No worries. Anytime. With the Thanks. I added the VPN back, but just make sure when you get home to test it. Because if it doesn't Yeah. Yes. work, just shoot me an email and I'll hop on. Even if it's after, I'll just have a look with you. Yeah. No worries.","start_word":780,"end_word":833,"sentiment":"neutral","sentiment_score":0.09969504922628404},{"text":"All good. Thank you so much. I really appreciate that.","start_word":834,"end_word":843,"sentiment":"positive","sentiment_score":0.49865254759788513},{"text":"It's okay. No worries.","start_word":844,"end_word":847,"sentiment":"neutral","sentiment_score":0.19431769847869873},{"text":"Anytime. Enjoy your afternoon. Thanks. So you too. See you later.","start_word":848,"end_word":858,"sentiment":"positive","sentiment_score":0.6584843397140503},{"text":"Bye. Yeah. Bye. Bye.","start_word":859,"end_word":862,"sentiment":"neutral","sentiment_score":0.21261198818683624}],"average":{"sentiment":"neutral","sentiment_score":0.03220859191264303}}}}