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Thanks for calling Pizza Pizzas. This is Wayne, the AI ordering assistant. What can I get cooking for you?\n\nChannel 0: Hey. Can I get the large pepperoni pizza?\n\nChannel 1: Sure. A large\n\nChannel 0: Can I\n\nChannel 1: pepperoni\n\nChannel 0: also get a\n\nChannel 1: pizza.\n\nChannel 0: large soda?\n\nChannel 1: We have soft drinks available in a couple of sizes, but the largest we have is the 1.25 liter bottle. Would you like that one?\n\nChannel 0: Yes.\n\nChannel 1: Great. So far, we have a large pepperoni pizza and a 1.25 liter bottle of soft drink. What's next?\n\nChannel 0: That's it.\n\nChannel 1: Your order is a large pepperoni pizza and a 1.25 liter soft drink totaling $24. Will that be for pickup or delivery?","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.28,"end":4.1,"sentiment":"positive","sentiment_score":0.37684689462184906},{"text":"Thanks for calling Pizza Pizzas.","start":4.16,"end":5.8399997,"sentiment":"positive","sentiment_score":0.6310298383235932},{"text":"This is Wayne, the AI ordering assistant.","start":5.8399997,"end":7.7,"sentiment":"positive","sentiment_score":0.4813557522637503},{"text":"What can I get cooking for you?","start":7.8399997,"end":9.46,"sentiment":"positive","sentiment_score":0.334708252123424}],"sentiment":"positive","sentiment_score":0.4581567148367564,"channel":1,"num_words":21,"start":3.28,"end":9.46},{"sentences":[{"text":"Hey.","start":9.76,"end":9.92,"sentiment":"neutral","sentiment_score":0.07610669732093811},{"text":"Can I get the large pepperoni pizza?","start":9.92,"end":11.7,"sentiment":"neutral","sentiment_score":0.07101643617664065}],"sentiment":"neutral","sentiment_score":0.07165271881967783,"channel":0,"num_words":8,"start":9.76,"end":11.7},{"sentences":[{"text":"Sure.","start":14.095,"end":14.495001,"sentiment":"neutral","sentiment_score":0.09566692262887956},{"text":"A large","start":14.495001,"end":14.895,"sentiment":"neutral","sentiment_score":0.06615395843982697}],"sentiment":"neutral","sentiment_score":0.07599161316951115,"channel":1,"num_words":3,"start":14.095,"end":14.895},{"sentences":[{"text":"Can I","start":14.575001,"end":14.895,"sentiment":"neutral","sentiment_score":0.06974846869707108}],"sentiment":"neutral","sentiment_score":0.06974846869707108,"channel":0,"num_words":2,"start":14.575001,"end":14.895},{"sentences":[{"text":"pepperoni","start":14.895,"end":15.395,"sentiment":"neutral","sentiment_score":0.08496551215648651}],"sentiment":"neutral","sentiment_score":0.08496551215648651,"channel":1,"num_words":1,"start":14.895,"end":15.395},{"sentences":[{"text":"also get a","start":14.895,"end":15.455,"sentiment":"neutral","sentiment_score":0.06893088296055794}],"sentiment":"neutral","sentiment_score":0.06893088296055794,"channel":0,"num_words":3,"start":14.895,"end":15.455},{"sentences":[{"text":"pizza.","start":15.455,"end":15.955,"sentiment":"neutral","sentiment_score":0.05184851214289665}],"sentiment":"neutral","sentiment_score":0.05184851214289665,"channel":1,"num_words":1,"start":15.455,"end":15.955},{"sentences":[{"text":"large soda?","start":15.455,"end":16.195,"sentiment":"neutral","sentiment_score":0.043458281084895134}],"sentiment":"neutral","sentiment_score":0.043458281084895134,"channel":0,"num_words":2,"start":15.455,"end":16.195},{"sentences":[{"text":"We have soft drinks available in a couple of sizes, but the largest we have is the 1.25 liter bottle.","start":18.015,"end":23.715,"sentiment":"neutral","sentiment_score":0.0603346299380064},{"text":"Would you like that one?","start":24.494999,"end":25.59,"sentiment":"neutral","sentiment_score":0.11258738338947297}],"sentiment":"neutral","sentiment_score":0.07078518062829971,"channel":1,"num_words":25,"start":18.015,"end":25.59},{"sentences":[{"text":"Yes.","start":26.575,"end":27.075,"sentiment":"neutral","sentiment_score":0.2403079867362976}],"sentiment":"neutral","sentiment_score":0.2403079867362976,"channel":0,"num_words":1,"start":26.575,"end":27.075},{"sentences":[{"text":"Great.","start":28.630001,"end":29.130001,"sentiment":"positive","sentiment_score":0.6448238492012024},{"text":"So far, we have a large pepperoni pizza and a 1.25 liter bottle of soft drink.","start":29.43,"end":34.01,"sentiment":"neutral","sentiment_score":0.18994861375540495},{"text":"What's next?","start":34.47,"end":35.37,"sentiment":"neutral","sentiment_score":0.056423600763082504}],"sentiment":"neutral","sentiment_score":0.19983415109546562,"channel":1,"num_words":19,"start":28.630001,"end":35.37},{"sentences":[{"text":"That's it.","start":37.62,"end":38.44,"sentiment":"neutral","sentiment_score":0.07044759020209312}],"sentiment":"neutral","sentiment_score":0.07044759020209312,"channel":0,"num_words":2,"start":37.62,"end":38.44},{"sentences":[{"text":"Your order is a large pepperoni pizza and a 1.25 liter soft drink totaling $24.","start":40.885,"end":46.504997,"sentiment":"neutral","sentiment_score":0.0861037865281105},{"text":"Will that be for pickup or delivery?","start":46.885,"end":48.585,"sentiment":"neutral","sentiment_score":0.014430472028574773}],"sentiment":"neutral","sentiment_score":0.06329864100553095,"channel":1,"num_words":22,"start":40.885,"end":48.585}]},"summary":{"result":"success","short":"The customer calls Pizza Pizein and speaks with an agent named Wayne who is an AI ordering assistant. The customer orders a large pepperoni pizza and a 1.25 liter bottle of soft drinks, both for pickup or delivery, and the agent confirms the order and provides the total cost. The customer confirms the details and asks if the order will be for pickup or delivery."},"intents":{"segments":[{"text":"Can I get the large pepperoni pizza? Sure.","start_word":22,"end_word":29,"intents":[{"intent":"Order pizza","confidence_score":0.6788152}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pizza Pizzas. This is Wayne, the AI ordering assistant.","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.5198290944099426},{"text":"What can I get cooking for you? Hey. Can I get the large pepperoni pizza? Sure. A Can large I also pepperoni get a large pizza. soda? We have soft drinks available in a couple of sizes, but the largest we have is the 1.25 liter bottle. Would you like that one? Yes.","start_word":14,"end_word":66,"sentiment":"neutral","sentiment_score":0.10348732769489288},{"text":"Great.","start_word":67,"end_word":67,"sentiment":"positive","sentiment_score":0.6448238492012024},{"text":"So far, we have a large pepperoni pizza and a 1.25 liter bottle of soft drink. What's next? That's it. Your order is a large pepperoni pizza and a 1.25 liter soft drink totaling $24. Will that be for pickup or delivery?","start_word":68,"end_word":109,"sentiment":"neutral","sentiment_score":0.11209466308355331}],"average":{"sentiment":"neutral","sentiment_score":0.16433220152642317}}}}