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Good afternoon. This is Airtel accounts. How may I help you today? Hi.\n\nGood afternoon. How may I help you today? Oh, I'm sorry. We appreciate your call today. Just to confirm if I heard you right, your concern is about your Indian phone number, Airtel Indian number.\n\nYeah. Yeah. I'm so sorry to hear about that. However, you have reached a wrong phone number. This is Airtel Australia.\n\nWhat we do is to provide Internet services across Australia and a mobile plan services. Actually, no. We we are a separate company. Just so happened the same name, Airtel, but we're a separate one. No.\n\nI cannot even though would love to because we are a separate company. We are not affiliated. Yes. We are a different company. Just so happened the same name Airtel, but we are a separate solely operating company.\n\nIt's okay. Have a good one. Thank you. 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Good afternoon. Good afternoon. I have I have an engine number with me, It's bought in India. Can I tell number? Okay. Yeah. Yeah. Yeah. I'm not receiving SMS from India. So how do I how do I enable SMS to come from India? Yeah. I no. I understand that. I tried contacting the Indian number, but it didn't go. So I tried contacting you. If you could just tell me how I could activate the number so that it can receive SMS from Indian. Okay. Can you can you connect me to them? The Indian branch? Oh, yeah. Like a different company? Let me see. Oh, okay. Okay. I just see that. Oh, oh, my bad. I'm sorry. Yeah. 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Good afternoon. Good afternoon. I have I have an engine number with me, It's bought in India. Can I tell number?\n\nOkay. Yeah. Yeah. Yeah. I'm not receiving SMS from India.\n\nSo how do I how do I enable SMS to come from India? Yeah. I no. I understand that. I tried contacting the Indian number, but it didn't go.\n\nSo I tried contacting you. If you could just tell me how I could activate the number so that it can receive SMS from Indian. Okay. Can you can you connect me to them? The Indian branch?\n\nOh, yeah. Like a different company? Let me see. Oh, okay. Okay.\n\nI just see that. Oh, oh, my bad. I'm sorry. Yeah. 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Good afternoon. This is Airtel accounts. How may I help you today? Hi.\n\nGood afternoon. How may\n\nChannel 1: Hello?\n\nChannel 0: I help you today?\n\nChannel 1: Good afternoon. Good afternoon. I have I have an engine number with me, It's bought in India. Can I tell number?\n\nChannel 0: Oh, I'm sorry. We\n\nChannel 1: Okay.\n\nChannel 0: appreciate your call today. Just to confirm if I heard you right, your concern is about your Indian phone number, Airtel Indian\n\nChannel 1: Yeah. Yeah. Yeah. I'm not receiving SMS from India.\n\nChannel 0: number.\n\nChannel 1: So how do I how do I enable SMS to come from\n\nChannel 0: Yeah.\n\nChannel 1: India?\n\nChannel 0: Yeah. I'm so sorry to hear about that. However, you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services across Australia and a mobile\n\nChannel 1: Yeah.\n\nChannel 0: plan\n\nChannel 1: I\n\nChannel 0: services.\n\nChannel 1: no. I understand that. I tried contacting the Indian number, but it didn't go. So I tried contacting you. If you could just tell me how I could activate the number so that it can receive SMS from Indian.\n\nChannel 0: Actually, no. We we are a separate company. Just so happened the same name, Airtel, but\n\nChannel 1: Okay.\n\nChannel 0: we're a separate\n\nChannel 1: Can you\n\nChannel 0: one.\n\nChannel 1: can you connect me to them? The Indian branch?\n\nChannel 0: No. I cannot even though would love to because we are a separate company. We are not affiliated.\n\nChannel 1: Oh, yeah. Like a different company? Let\n\nChannel 0: Yes.\n\nChannel 1: me\n\nChannel 0: We are a different company. Just so happened the same name Airtel, but we are a separate solely operating company.\n\nChannel 1: see. Oh, okay. Okay. I just see that. Oh, oh, my bad.\n\nI'm sorry.\n\nChannel 0: It's okay. Have a good one.\n\nChannel 1: Yeah. You too.\n\nChannel 0: Thank you. 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sorry.","start":93.37,"end":94.03,"sentiment":"neutral","sentiment_score":-0.15777722001075745}],"sentiment":"neutral","sentiment_score":-0.15777722001075745,"channel":1,"num_words":2,"start":93.37,"end":94.03},{"sentences":[{"text":"It's okay.","start":94.812935,"end":95.55294,"sentiment":"neutral","sentiment_score":0.0694461464881897},{"text":"Have a good one.","start":95.61294,"end":96.672935,"sentiment":"neutral","sentiment_score":0.2899872362613678}],"sentiment":"neutral","sentiment_score":0.21647353967030844,"channel":0,"num_words":6,"start":94.812935,"end":96.672935},{"sentences":[{"text":"Yeah.","start":97.05294,"end":97.37294,"sentiment":"neutral","sentiment_score":0.15045708417892456},{"text":"You too.","start":97.37294,"end":98.03294,"sentiment":"neutral","sentiment_score":0.20464128255844116}],"sentiment":"neutral","sentiment_score":0.1865798830986023,"channel":1,"num_words":3,"start":97.05294,"end":98.03294},{"sentences":[{"text":"Thank you.","start":98.25294,"end":98.812935,"sentiment":"positive","sentiment_score":0.34051893651485443},{"text":"Bye bye.","start":98.812935,"end":99.55294,"sentiment":"neutral","sentiment_score":0.17450246959924698}],"sentiment":"neutral","sentiment_score":0.2575107030570507,"channel":0,"num_words":4,"start":98.25294,"end":99.55294}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to activate their Indian phone number, but the agent informs them that they have reached the wrong number and they are a separate company. The agent tries to activate the number but is unsuccessful, and the call ends with the customer apologizing and saying goodbye."},"intents":{"segments":[{"text":"I have I have an engine number with me, It's bought in India. Can I tell number?","start_word":27,"end_word":43,"intents":[{"intent":"Confirm information","confidence_score":0.018654643}]},{"text":"I'm not receiving SMS from India. number. So how do I how do I enable SMS to come from Yeah. India? Yeah.","start_word":74,"end_word":95,"intents":[{"intent":"Request sms","confidence_score":0.012300406},{"intent":"Enable sms","confidence_score":0.28369164}]},{"text":"The Indian branch?","start_word":200,"end_word":202,"intents":[{"intent":"Connect to the indian branch","confidence_score":0.0076707257}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Hi. Good afternoon. How may Hello? I help you today? Good afternoon. Good afternoon. I have I have an engine number with me, It's bought in India. Can I tell number? Oh, I'm sorry. We Okay.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.13374578952789307},{"text":"appreciate your call today.","start_word":49,"end_word":52,"sentiment":"positive","sentiment_score":0.3642546832561493},{"text":"Just to confirm if I heard you right, your concern is about your Indian phone number, Airtel Indian Yeah. Yeah. Yeah. I'm not receiving SMS from India. number. So how do I how do I enable SMS to come from Yeah. India? Yeah. I'm so sorry to hear about that. However, you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services across Australia and a mobile Yeah. plan I services. no. I understand that. I tried contacting the Indian number, but it didn't go. So I tried contacting you. If you could just tell me how I could activate the number so that it can receive SMS from Indian. Actually, no. We we are a separate company. Just so happened the same name, Airtel, but Okay. we're a separate Can you one. can you connect me to them? The Indian branch? No. I cannot even though would love to because we are a separate company. We are not affiliated. Oh, yeah. Like a different company? Let Yes. me We are a different company. Just so happened the same name Airtel, but we are a separate solely operating company. see. Oh, okay. Okay. I just see that. Oh, oh, my bad. I'm sorry. It's okay. Have a good one. Yeah. You too. Thank you. Bye bye.","start_word":53,"end_word":276,"sentiment":"neutral","sentiment_score":-0.05282348394393921}],"average":{"sentiment":"neutral","sentiment_score":-0.013789358827256664}}}}