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now.","start":39.93,"end":42.75,"sentiment":"neutral","sentiment_score":-0.3223075555129485},{"text":"I've got your your numbers come through so I can call you back when I've got time.","start":43.129997,"end":48.725002,"sentiment":"neutral","sentiment_score":-0.19583387234631708}],"sentiment":"neutral","sentiment_score":-0.24348448833514905,"channel":1,"num_words":29,"start":39.45,"end":48.725002},{"sentences":[{"text":"Oh, alright.","start":50.079998,"end":50.719997,"sentiment":"neutral","sentiment_score":-0.03439864329993725},{"text":"I mean, I I can call you back at a later time if, you're not available right now.","start":50.879997,"end":55.62,"sentiment":"neutral","sentiment_score":-0.0700592024044858}],"sentiment":"neutral","sentiment_score":-0.06649314649403096,"channel":0,"num_words":20,"start":50.079998,"end":55.62},{"sentences":[{"text":"Yeah.","start":57.665,"end":57.905,"sentiment":"neutral","sentiment_score":-0.0670410543680191},{"text":"I I just don't know because I'm with my client all day, so I can call back later.","start":57.905,"end":61.66,"sentiment":"neutral","sentiment_score":-0.1198742435210281}],"sentiment":"neutral","sentiment_score":-0.11709354935508025,"channel":1,"num_words":19,"start":57.665,"end":61.66},{"sentences":[{"text":"Oh, yeah.","start":62.815002,"end":63.215,"sentiment":"neutral","sentiment_score":0.011211032047867775},{"text":"I can certainly do that.","start":63.215,"end":64.495,"sentiment":"neutral","sentiment_score":0.045183760672807695},{"text":"Or maybe tomorrow if you're really busy","start":64.495,"end":66.575005,"sentiment":"neutral","sentiment_score":-0.05676961690187454}],"sentiment":"neutral","sentiment_score":-0.010646175060953413,"channel":0,"num_words":14,"start":62.815002,"end":66.575005},{"sentences":[{"text":"Yep.","start":66.2,"end":66.7,"sentiment":"neutral","sentiment_score":-0.007429778575897217}],"sentiment":"neutral","sentiment_score":-0.007429778575897217,"channel":1,"num_words":1,"start":66.2,"end":66.7},{"sentences":[{"text":"today.","start":66.575005,"end":67.075005,"sentiment":"neutral","sentiment_score":-0.000741276890039444}],"sentiment":"neutral","sentiment_score":-0.000741276890039444,"channel":0,"num_words":1,"start":66.575005,"end":67.075005},{"sentences":[{"text":"Okay.","start":66.84,"end":67.34,"sentiment":"neutral","sentiment_score":0.051295287907123566}],"sentiment":"neutral","sentiment_score":0.051295287907123566,"channel":1,"num_words":1,"start":66.84,"end":67.34},{"sentences":[{"text":"Alright.","start":67.535,"end":68.035,"sentiment":"neutral","sentiment_score":0.09838002920150755},{"text":"Okay.","start":68.815,"end":69.315,"sentiment":"neutral","sentiment_score":0.0977214127779007}],"sentiment":"neutral","sentiment_score":0.09805072098970413,"channel":0,"num_words":2,"start":67.535,"end":69.315},{"sentences":[{"text":"Alright.","start":69.08,"end":69.58,"sentiment":"neutral","sentiment_score":0.15856197476387024}],"sentiment":"neutral","sentiment_score":0.15856197476387024,"channel":1,"num_words":1,"start":69.08,"end":69.58},{"sentences":[{"text":"Well, Rebecca,","start":69.375,"end":70.175,"sentiment":"neutral","sentiment_score":0.26350460946559906}],"sentiment":"neutral","sentiment_score":0.26350460946559906,"channel":0,"num_words":2,"start":69.375,"end":70.175},{"sentences":[{"text":"Thank you.","start":69.8,"end":70.54,"sentiment":"positive","sentiment_score":0.5133214890956879}],"sentiment":"positive","sentiment_score":0.5133214890956879,"channel":1,"num_words":2,"start":69.8,"end":70.54},{"sentences":[{"text":"I just wanna thank you for your time.","start":70.175,"end":71.775,"sentiment":"positive","sentiment_score":0.5407110787928104},{"text":"You have a great day.","start":71.775,"end":72.655,"sentiment":"positive","sentiment_score":0.6681012511253357},{"text":"Take care.","start":72.655,"end":73.395004,"sentiment":"positive","sentiment_score":0.5212383568286896}],"sentiment":"positive","sentiment_score":0.5805781066417695,"channel":0,"num_words":15,"start":70.175,"end":73.395004},{"sentences":[{"text":"You too.","start":73.08,"end":73.56,"sentiment":"neutral","sentiment_score":0.27540262043476105},{"text":"Bye.","start":73.56,"end":74.06,"sentiment":"neutral","sentiment_score":0.171958789229393}],"sentiment":"neutral","sentiment_score":0.24092134336630502,"channel":1,"num_words":3,"start":73.08,"end":74.06},{"sentences":[{"text":"Bye bye.","start":74.575,"end":75.02394,"sentiment":"neutral","sentiment_score":0.10804834961891174}],"sentiment":"neutral","sentiment_score":0.10804834961891174,"channel":0,"num_words":2,"start":74.575,"end":75.02394}]},"summary":{"result":"success","short":"An agent from Carrefourance AI named Andrew calls a customer named Rebecca to follow up on an email he sent about their AI compliant MDR platform. Rebecca is busy and unable to schedule a demo, so Andrew offers to call her back at a later time or the next day if she is free. Andrew thanks Rebecca for her time and ends the call."},"intents":{"segments":[{"text":"Rebecca, if, you know, if you just give me a couple of seconds because we have actually spoken a few months ago. At the time, you were busy. So I sent you an email with some information about our AI compliant MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start_word":46,"end_word":109,"intents":[{"intent":"Schedule demo","confidence_score":0.54393196}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Oh, hi, Rebecca speaking. Rebecca. Yes. Rebecca, it's Andrew from Vigilance AI. Have I caught you in a bad Hi. time? Yeah. I'm just with a client at the moment. Oh, I'm Where did sorry. you say you're calling Can from? I Sorry. yeah? Rebecca, if, you know, if you just give me a couple of seconds because we have actually spoken a few months ago. At the time, you were busy. So I sent you an email with some information about our AI compliant MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. No. I I'm I don't have my calendar on me right now. I've got your your numbers come through so I can call you back when I've got time. Oh, alright. I mean, I I can call you back at a later time if, you're not available right now. Yeah. I I just don't know because I'm with my client all day, so I can call back later. Oh, yeah. I can certainly do that. Or maybe tomorrow if you're really busy Yep. today. Okay. Alright. Okay. Alright.","start_word":0,"end_word":197,"sentiment":"neutral","sentiment_score":-0.038800422102212906},{"text":"Well, Rebecca, Thank you. I just wanna thank you for your time. You have a great day. Take care.","start_word":198,"end_word":216,"sentiment":"positive","sentiment_score":0.5239612460136414},{"text":"You too. Bye. Bye bye.","start_word":217,"end_word":221,"sentiment":"neutral","sentiment_score":0.17509698867797852}],"average":{"sentiment":"neutral","sentiment_score":0.014697857019377918}}}}