{"metadata":{"transaction_key":"deprecated","request_id":"019eafcd-7487-76c1-8d84-f9cb7e15a21e","sha256":"b8ae2c688d585c3a0f2f553f13a8843bc7e182a4793df5ce8876c8bfaac510e3","created":"2026-06-10T04:32:19.355Z","duration":65.951935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":116,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":133,"output_tokens":133},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":133,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I would like to speak with Rowan Rowan Sharp. Ronald from Cloud Solution IT. Thank you. No worries. If he's not available, just call him back tomorrow. Thank you.","confidence":0.98828125,"words":[{"word":"yeah","start":3.28,"end":3.78,"confidence":0.9008789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14322151243686676},{"word":"good","start":3.84,"end":4.08,"confidence":0.98291016,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3345845937728882},{"word":"afternoon","start":4.08,"end":4.58,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.25695961713790894},{"word":"i","start":4.72,"end":4.88,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.172955259680748},{"word":"would","start":4.88,"end":5.04,"confidence":0.80566406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.12351369857788086},{"word":"like","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1237206682562828},{"word":"to","start":5.2,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11240515112876892},{"word":"speak","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.12847186625003815},{"word":"with","start":5.52,"end":5.7599998,"confidence":0.9199219,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08612439036369324},{"word":"rowan","start":5.7599998,"end":6.2599998,"confidence":0.78564453,"punctuated_word":"Rowan","sentiment":"neutral","sentiment_score":0.10101484507322311},{"word":"rowan","start":6.3999996,"end":6.8999996,"confidence":0.748291,"punctuated_word":"Rowan","sentiment":"neutral","sentiment_score":0.1163768619298935},{"word":"sharp","start":6.96,"end":7.46,"confidence":0.8737793,"punctuated_word":"Sharp.","sentiment":"neutral","sentiment_score":0.1443175971508026},{"word":"ronald","start":11.12,"end":11.62,"confidence":0.9667969,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.03757322207093239},{"word":"from","start":11.92,"end":12.4,"confidence":0.9589844,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02886977791786194},{"word":"cloud","start":12.4,"end":12.719999,"confidence":0.5576172,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.029279131442308422},{"word":"solution","start":12.719999,"end":13.219999,"confidence":0.94970703,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.033592917025089264},{"word":"it","start":13.36,"end":13.86,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03425173461437225},{"word":"thank","start":18.825,"end":19.145,"confidence":0.640625,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6539095044136047},{"word":"you","start":19.145,"end":19.645,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5449872612953186},{"word":"no","start":55.795,"end":55.954998,"confidence":0.5859375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06689660996198654},{"word":"worries","start":55.954998,"end":56.355,"confidence":0.99316406,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.02503648027777672},{"word":"if","start":56.355,"end":56.515,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.15583820641040802},{"word":"he's","start":56.515,"end":56.675,"confidence":0.9916992,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.10647383332252502},{"word":"not","start":56.675,"end":56.915,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1979932188987732},{"word":"available","start":56.915,"end":57.415,"confidence":0.98168945,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":-0.2138667106628418},{"word":"just","start":57.475,"end":57.975,"confidence":0.98828125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20811524987220764},{"word":"call","start":58.114998,"end":58.274998,"confidence":0.9892578,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08719911426305771},{"word":"him","start":58.274998,"end":58.515,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.11477147787809372},{"word":"back","start":58.515,"end":58.675,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.09052378684282304},{"word":"tomorrow","start":58.675,"end":59.175,"confidence":1.0,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.07829694449901581},{"word":"thank","start":61.315,"end":61.635,"confidence":0.98291016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5438277125358582},{"word":"you","start":61.635,"end":62.135,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5007047653198242}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I would like to speak with Rowan Rowan Sharp. Ronald from Cloud Solution IT. Thank you.\n\nNo worries. If he's not available, just call him back tomorrow. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.14322151243686676},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.29577210545539856},{"text":"I would like to speak with Rowan Rowan Sharp.","start":4.72,"end":7.46,"sentiment":"neutral","sentiment_score":0.12321114871237013},{"text":"Ronald from Cloud Solution IT.","start":11.12,"end":13.86,"sentiment":"neutral","sentiment_score":0.03271335661411286},{"text":"Thank you.","start":18.825,"end":19.645,"sentiment":"positive","sentiment_score":0.5994483828544617}],"sentiment":"neutral","sentiment_score":0.16874366371255173,"num_words":19,"start":3.28,"end":19.645},{"sentences":[{"text":"No worries.","start":55.795,"end":56.355,"sentiment":"neutral","sentiment_score":0.020930064842104912},{"text":"If he's not available, just call him back tomorrow.","start":56.355,"end":59.175,"sentiment":"neutral","sentiment_score":-0.1392309491833051},{"text":"Thank you.","start":61.315,"end":62.135,"sentiment":"positive","sentiment_score":0.5222662389278412}],"sentiment":"neutral","sentiment_score":-0.012821995008450288,"num_words":13,"start":55.795,"end":62.135}]}}]},{"alternatives":[{"transcript":"Good morning. Mitchell Brantman. This is Cassie speaking. Yeah. I'll see if I can put you through. Can I ask who's speaking? No problem. I'll see if I can put you through. He's just dressed in his desk. Can I take a message and get him to give you a callback? Okay. No problem. Thanks. Bye.","confidence":0.9980469,"words":[{"word":"good","start":0.0,"end":0.24,"confidence":0.25708008,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3055039346218109},{"word":"morning","start":0.24,"end":0.48,"confidence":0.7429199,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2536262571811676},{"word":"mitchell","start":0.48,"end":0.71999997,"confidence":0.69140625,"punctuated_word":"Mitchell","sentiment":"neutral","sentiment_score":0.12408212572336196},{"word":"brantman","start":0.71999997,"end":1.12,"confidence":0.8988037,"punctuated_word":"Brantman.","sentiment":"neutral","sentiment_score":0.15306997299194336},{"word":"this","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06921886652708054},{"word":"is","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07730445265769958},{"word":"cassie","start":1.4399999,"end":1.76,"confidence":0.86743164,"punctuated_word":"Cassie","sentiment":"neutral","sentiment_score":0.0852881520986557},{"word":"speaking","start":1.76,"end":2.26,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.1073540672659874},{"word":"yeah","start":7.68,"end":7.9199996,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11987140029668808},{"word":"i'll","start":7.9199996,"end":8.08,"confidence":0.9526367,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12156745791435242},{"word":"see","start":8.08,"end":8.16,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.12466247379779816},{"word":"if","start":8.16,"end":8.24,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0947662591934204},{"word":"i","start":8.24,"end":8.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0970468819141388},{"word":"can","start":8.32,"end":8.4,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1060246005654335},{"word":"put","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.1271498203277588},{"word":"you","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1331794708967209},{"word":"through","start":8.72,"end":8.88,"confidence":0.99853516,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.10148885846138},{"word":"can","start":8.88,"end":9.04,"confidence":0.9902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.008858362212777138},{"word":"i","start":9.04,"end":9.2,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01107308268547058},{"word":"ask","start":9.2,"end":9.28,"confidence":0.9863281,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.005797490477561951},{"word":"who's","start":9.28,"end":9.5199995,"confidence":0.9694824,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.00677512027323246},{"word":"speaking","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":0.01707184687256813},{"word":"no","start":16.365,"end":16.525,"confidence":0.99121094,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20370925962924957},{"word":"problem","start":16.525,"end":16.765,"confidence":0.7807617,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2810010313987732},{"word":"i'll","start":16.765,"end":16.845,"confidence":0.76538086,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2939148545265198},{"word":"see","start":16.845,"end":17.005,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.31308823823928833},{"word":"if","start":17.005,"end":17.165,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.29868394136428833},{"word":"i","start":17.165,"end":17.244999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2721368670463562},{"word":"can","start":17.244999,"end":17.404999,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26472747325897217},{"word":"put","start":17.404999,"end":17.565,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.28205227851867676},{"word":"you","start":17.565,"end":17.725,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2914085388183594},{"word":"through","start":17.725,"end":18.225,"confidence":0.98168945,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.3109015226364136},{"word":"he's","start":51.505,"end":51.825,"confidence":0.9147949,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.16151714324951172},{"word":"just","start":51.825,"end":51.985,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18320754170417783},{"word":"dressed","start":51.985,"end":52.145,"confidence":0.26416016,"punctuated_word":"dressed","sentiment":"neutral","sentiment_score":0.1255369633436203},{"word":"in","start":52.145,"end":52.225,"confidence":0.7416992,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11448223143815994},{"word":"his","start":52.225,"end":52.385002,"confidence":0.8730469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.07913675904273987},{"word":"desk","start":52.385002,"end":52.545,"confidence":0.94555664,"punctuated_word":"desk.","sentiment":"neutral","sentiment_score":0.11174944788217545},{"word":"can","start":52.545,"end":52.705,"confidence":0.63623047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0726386085152626},{"word":"i","start":52.705,"end":52.785,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07359789311885834},{"word":"take","start":52.785,"end":52.945,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.09639973938465118},{"word":"a","start":52.945,"end":53.025,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06963355094194412},{"word":"message","start":53.025,"end":53.265,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0480516217648983},{"word":"and","start":53.265,"end":53.425,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05977655574679375},{"word":"get","start":53.425,"end":53.505,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05223659425973892},{"word":"him","start":53.505,"end":53.665,"confidence":0.9980469,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.04232901707291603},{"word":"to","start":53.665,"end":53.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07012198865413666},{"word":"give","start":53.825,"end":53.985,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05645394325256348},{"word":"you","start":53.985,"end":54.065002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.042745016515254974},{"word":"a","start":54.065002,"end":54.225,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04558521509170532},{"word":"callback","start":54.225,"end":54.725,"confidence":0.9975586,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":0.040464136749506},{"word":"okay","start":59.386936,"end":59.786934,"confidence":0.96655273,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11286161839962006},{"word":"no","start":59.786934,"end":59.946938,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2269139140844345},{"word":"problem","start":59.946938,"end":60.446938,"confidence":1.0,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.33588331937789917},{"word":"thanks","start":61.866936,"end":62.366936,"confidence":0.99194336,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4697005152702331},{"word":"bye","start":62.426937,"end":62.926937,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.20712147653102875}],"paragraphs":{"transcript":"\nGood morning. Mitchell Brantman. This is Cassie speaking. Yeah. I'll see if I can put you through.\n\nCan I ask who's speaking? No problem. I'll see if I can put you through. He's just dressed in his desk. Can I take a message and get him to give you a callback?\n\nOkay. No problem. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":0.48,"sentiment":"neutral","sentiment_score":0.27956509590148926},{"text":"Mitchell Brantman.","start":0.48,"end":1.12,"sentiment":"neutral","sentiment_score":0.13857604935765266},{"text":"This is Cassie speaking.","start":1.12,"end":2.26,"sentiment":"neutral","sentiment_score":0.0847913846373558},{"text":"Yeah.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.11987140029668808},{"text":"I'll see if I can put you through.","start":7.9199996,"end":8.88,"sentiment":"neutral","sentiment_score":0.11323572788387537}],"sentiment":"neutral","sentiment_score":0.12948265014325872,"num_words":17,"start":0.0,"end":8.88},{"sentences":[{"text":"Can I ask who's speaking?","start":8.88,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.007205132395029068},{"text":"No problem.","start":16.365,"end":16.765,"sentiment":"neutral","sentiment_score":0.24235514551401138},{"text":"I'll see if I can put you through.","start":16.765,"end":18.225,"sentiment":"neutral","sentiment_score":0.2908642143011093},{"text":"He's just dressed in his desk.","start":51.505,"end":52.545,"sentiment":"neutral","sentiment_score":0.12927168111006418},{"text":"Can I take a message and get him to give you a callback?","start":52.545,"end":54.725,"sentiment":"neutral","sentiment_score":0.0592333754667869}],"sentiment":"neutral","sentiment_score":0.12921510691590168,"num_words":34,"start":8.88,"end":54.725},{"sentences":[{"text":"Okay.","start":59.386936,"end":59.786934,"sentiment":"neutral","sentiment_score":0.11286161839962006},{"text":"No problem.","start":59.786934,"end":60.446938,"sentiment":"neutral","sentiment_score":0.28139861673116684},{"text":"Thanks.","start":61.866936,"end":62.366936,"sentiment":"positive","sentiment_score":0.4697005152702331},{"text":"Bye.","start":62.426937,"end":62.926937,"sentiment":"neutral","sentiment_score":0.20712147653102875}],"sentiment":"neutral","sentiment_score":0.27049616873264315,"num_words":5,"start":59.386936,"end":62.926937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Mitchell Brantman. This is Cassie speaking.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Rowan Rowan Sharp.\n\nChannel 1: Yeah. I'll see if I can put you through. Can I ask who's speaking?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: No problem. I'll see if I can put you through.\n\nChannel 0: Thank you.\n\nChannel 1: He's just dressed in his desk. Can I take a message and get him to give you a callback?\n\nChannel 0: No worries. If he's not available, just call him back tomorrow.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":0.48,"sentiment":"neutral","sentiment_score":0.27956509590148926},{"text":"Mitchell Brantman.","start":0.48,"end":1.12,"sentiment":"neutral","sentiment_score":0.13857604935765266},{"text":"This is Cassie speaking.","start":1.12,"end":2.26,"sentiment":"neutral","sentiment_score":0.0847913846373558}],"sentiment":"neutral","sentiment_score":0.14693097863346338,"channel":1,"num_words":8,"start":0.0,"end":2.26},{"sentences":[{"text":"Yeah.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.14322151243686676},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.29577210545539856},{"text":"I would like to speak with Rowan Rowan Sharp.","start":4.72,"end":7.46,"sentiment":"neutral","sentiment_score":0.12321114871237013}],"sentiment":"neutral","sentiment_score":0.15363883847991625,"channel":0,"num_words":12,"start":3.28,"end":7.46},{"sentences":[{"text":"Yeah.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.11987140029668808},{"text":"I'll see if I can put you through.","start":7.9199996,"end":8.88,"sentiment":"neutral","sentiment_score":0.11323572788387537},{"text":"Can I ask who's speaking?","start":8.88,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.007205132395029068}],"sentiment":"neutral","sentiment_score":0.07584163466734546,"channel":1,"num_words":14,"start":7.68,"end":10.0199995},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":11.12,"end":13.86,"sentiment":"neutral","sentiment_score":0.03271335661411286}],"sentiment":"neutral","sentiment_score":0.03271335661411286,"channel":0,"num_words":5,"start":11.12,"end":13.86},{"sentences":[{"text":"No problem.","start":16.365,"end":16.765,"sentiment":"neutral","sentiment_score":0.24235514551401138},{"text":"I'll see if I can put you through.","start":16.765,"end":18.225,"sentiment":"neutral","sentiment_score":0.2908642143011093}],"sentiment":"neutral","sentiment_score":0.28116240054368974,"channel":1,"num_words":10,"start":16.365,"end":18.225},{"sentences":[{"text":"Thank you.","start":18.825,"end":19.645,"sentiment":"positive","sentiment_score":0.5994483828544617}],"sentiment":"positive","sentiment_score":0.5994483828544617,"channel":0,"num_words":2,"start":18.825,"end":19.645},{"sentences":[{"text":"He's just dressed in his desk.","start":51.505,"end":52.545,"sentiment":"neutral","sentiment_score":0.12927168111006418},{"text":"Can I take a message and get him to give you a callback?","start":52.545,"end":54.725,"sentiment":"neutral","sentiment_score":0.0592333754667869}],"sentiment":"neutral","sentiment_score":0.08135073514361131,"channel":1,"num_words":19,"start":51.505,"end":54.725},{"sentences":[{"text":"No worries.","start":55.795,"end":56.355,"sentiment":"neutral","sentiment_score":0.020930064842104912},{"text":"If he's not available, just call him back tomorrow.","start":56.355,"end":59.175,"sentiment":"neutral","sentiment_score":-0.1392309491833051}],"sentiment":"neutral","sentiment_score":-0.11011076481504874,"channel":0,"num_words":11,"start":55.795,"end":59.175},{"sentences":[{"text":"Okay.","start":59.386936,"end":59.786934,"sentiment":"neutral","sentiment_score":0.11286161839962006},{"text":"No problem.","start":59.786934,"end":60.446938,"sentiment":"neutral","sentiment_score":0.28139861673116684}],"sentiment":"neutral","sentiment_score":0.2252196172873179,"channel":1,"num_words":3,"start":59.386936,"end":60.446938},{"sentences":[{"text":"Thank you.","start":61.315,"end":62.135,"sentiment":"positive","sentiment_score":0.5222662389278412}],"sentiment":"positive","sentiment_score":0.5222662389278412,"channel":0,"num_words":2,"start":61.315,"end":62.135},{"sentences":[{"text":"Thanks.","start":61.866936,"end":62.366936,"sentiment":"positive","sentiment_score":0.4697005152702331},{"text":"Bye.","start":62.426937,"end":62.926937,"sentiment":"neutral","sentiment_score":0.20712147653102875}],"sentiment":"positive","sentiment_score":0.33841099590063095,"channel":1,"num_words":2,"start":61.866936,"end":62.926937}]},"summary":{"result":"success","short":"The customer, Cassie, calls and asks to speak with Rowan Sharp. The agent, Mitchell Brantman, informs her that Rowan is in his desk and offers to take a message or have him call her back the next day. Cassie opts to take the message and thanks the agent before ending the call."},"intents":{"segments":[{"text":"I would like to speak with Rowan Rowan Sharp. Yeah.","start_word":11,"end_word":20,"intents":[{"intent":"Speak with rowan sharp","confidence_score":0.00054306636}]}]},"sentiments":{"segments":[{"text":"Good morning. Mitchell Brantman. This is Cassie speaking. Yeah. Good afternoon. I would like to speak with Rowan Rowan Sharp. Yeah. I'll see if I can put you through. Can I ask who's speaking? Ronald from Cloud Solution IT. No problem. I'll see if I can put you through.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.1459311842918396},{"text":"Thank you.","start_word":49,"end_word":50,"sentiment":"positive","sentiment_score":0.5812947154045105},{"text":"He's just dressed in his desk. Can I take a message and get him to give you a callback? No worries. If he's not available, just call him back tomorrow. Okay. No problem.","start_word":51,"end_word":83,"sentiment":"neutral","sentiment_score":0.030274134129285812},{"text":"Thank you. Thanks.","start_word":84,"end_word":86,"sentiment":"positive","sentiment_score":0.4969276487827301},{"text":"Bye.","start_word":87,"end_word":87,"sentiment":"neutral","sentiment_score":0.2768448293209076}],"average":{"sentiment":"neutral","sentiment_score":0.13015881875403842}}}}