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Good afternoon. This is Maureen. How can I help you? Mhmm.\n\nOkay. We're trying to call you regarding your account. Yeah. Because it's now showing offline on our end. So our backup team wants you to power cycle again the router.\n\nAnd after that... Actually, we already reported to the Supa network. So after you reboot the router, we did some changes again. If it still doesn't work, just give us a callback, then they will decide to provide you a new router if ever. Let's do it.\n\nCheck if I... For the waiving of the days that you do not have an Internet, we can adjust your billing. But we're just waiting for the... Like, when the time you get back online so that we can adjust it to that day, if ever. Let me just check.\n\nMhmm. Yeah. You can hold the payment. Mhmm. Mhmm.\n\nOkay. Yeah. Yeah. We can... The payment for that one until this issue's been resolved.\n\nSo you're not at home at the moment. Yeah? Yeah. Okay. Then to go home, kindly power cycle again the router.\n\nKeep it... 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Bye for now.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.1938878893852234},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.4785401076078415},{"text":"This is Maureen.","start":2.8,"end":3.78,"sentiment":"positive","sentiment_score":0.33897440632184345},{"text":"How can I help you?","start":4.7999997,"end":6.02,"sentiment":"neutral","sentiment_score":0.2800644189119339},{"text":"Mhmm.","start":12.0,"end":12.08,"sentiment":"neutral","sentiment_score":-0.0829273909330368}],"sentiment":"neutral","sentiment_score":0.29044050226608914,"num_words":12,"start":1.5999999,"end":12.08},{"sentences":[{"text":"Okay.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":-0.05766835063695907},{"text":"We're trying to call you regarding your 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This is Delfina. I missed your call. I'm at work, so I can't talk. Okay.\n\nAnd what about the waiver and invoice? Okay. So no money will be deducted from my account until the Internet issue is fixed. Right? Yeah.\n\nBecause I shouldn't be paying for Internet for this month, and I have no Internet. It's the first day of... I can't. It's upon you guys to hold it because I can't... Mine is direct debit.\n\nSo you guys should hold it on your side. Okay then. Thanks. I'll do that when I get home then. No.\n\nNo. Mhmm. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.4,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.2142626941204071},{"text":"This is Delfina.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.29210948944091797},{"text":"I missed your call.","start":6.0,"end":7.04,"sentiment":"neutral","sentiment_score":-0.2687222883105278},{"text":"I'm at work, so I can't talk.","start":7.04,"end":9.38,"sentiment":"neutral","sentiment_score":-0.3000995261328561},{"text":"Okay.","start":53.47,"end":53.97,"sentiment":"neutral","sentiment_score":0.02169015258550644}],"sentiment":"neutral","sentiment_score":-0.12895653257146478,"num_words":16,"start":4.4,"end":53.97},{"sentences":[{"text":"And what about the waiver and invoice?","start":55.07,"end":58.21,"sentiment":"neutral","sentiment_score":-0.038827961310744286},{"text":"Okay.","start":76.985,"end":77.485,"sentiment":"neutral","sentiment_score":-0.02344289980828762},{"text":"So no money will be deducted from my account until the Internet issue is fixed.","start":77.545,"end":83.96,"sentiment":"neutral","sentiment_score":-0.22270692239205042},{"text":"Right?","start":83.96,"end":84.46,"sentiment":"neutral","sentiment_score":-0.014911003410816193},{"text":"Yeah.","start":89.32,"end":89.64,"sentiment":"neutral","sentiment_score":-0.03448745235800743}],"sentiment":"neutral","sentiment_score":-0.1474096368253231,"num_words":25,"start":55.07,"end":89.64},{"sentences":[{"text":"Because I shouldn't be paying for Internet for this month, and I have no Internet.","start":89.64,"end":94.78,"sentiment":"negative","sentiment_score":-0.5555109004179637},{"text":"It's the first day of...","start":95.384995,"end":97.085,"sentiment":"neutral","sentiment_score":-0.05634720101952553},{"text":"I can't.","start":98.104996,"end":98.825,"sentiment":"neutral","sentiment_score":-0.2297542691230774},{"text":"It's upon you guys to hold it because I can't...","start":98.825,"end":101.784996,"sentiment":"neutral","sentiment_score":-0.19434133172035217},{"text":"Mine is direct debit.","start":101.784996,"end":103.465,"sentiment":"neutral","sentiment_score":-0.10760433971881866}],"sentiment":"neutral","sentiment_score":-0.31799274238033426,"num_words":36,"start":89.64,"end":103.465},{"sentences":[{"text":"So you guys should hold it on your side.","start":103.465,"end":106.604996,"sentiment":"neutral","sentiment_score":-0.04578252053923077},{"text":"Okay then.","start":114.69,"end":115.409996,"sentiment":"neutral","sentiment_score":0.16344989836215973},{"text":"Thanks.","start":115.409996,"end":115.81,"sentiment":"positive","sentiment_score":0.34272846579551697},{"text":"I'll do that when I get home then.","start":115.81,"end":118.13,"sentiment":"neutral","sentiment_score":0.06744906539097428},{"text":"No.","start":118.13,"end":118.53,"sentiment":"neutral","sentiment_score":-0.11470608413219452}],"sentiment":"neutral","sentiment_score":0.032498667460112346,"num_words":21,"start":103.465,"end":118.53},{"sentences":[{"text":"No.","start":118.53,"end":119.03,"sentiment":"neutral","sentiment_score":-0.09534402191638948},{"text":"Mhmm.","start":135.39499,"end":135.89499,"sentiment":"neutral","sentiment_score":0.009736165404319763},{"text":"Okay.","start":174.11,"end":174.61,"sentiment":"neutral","sentiment_score":-0.0984271690249443}],"sentiment":"neutral","sentiment_score":-0.061345008512338005,"num_words":3,"start":118.53,"end":174.61}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen.\n\nChannel 1: Hello. This\n\nChannel 0: How\n\nChannel 1: is\n\nChannel 0: can I\n\nChannel 1: Delfina.\n\nChannel 0: help you?\n\nChannel 1: I missed your call. I'm at work, so I can't talk.\n\nChannel 0: Mhmm. Okay. We're trying to call you regarding your account. Yeah. Because it's now showing offline on our end.\n\nSo our backup team wants you to power cycle again the router. And after that... Actually, we already reported to the Supa network. So after you reboot the router, we did some changes again. If it still doesn't work, just give us a callback, then they will decide to provide you a new router if ever.\n\nChannel 1: Okay.\n\nChannel 0: Let's do\n\nChannel 1: And what\n\nChannel 0: it.\n\nChannel 1: about\n\nChannel 0: Check\n\nChannel 1: the\n\nChannel 0: if I...\n\nChannel 1: waiver and invoice?\n\nChannel 0: For the waiving of the days that you do not have an Internet, we can adjust your billing. But we're just waiting for the... Like, when the time you get back online so that we can adjust it to that day, if\n\nChannel 1: Okay.\n\nChannel 0: ever.\n\nChannel 1: So no money will be deducted from my account until the Internet issue is fixed. Right?\n\nChannel 0: Let me just check.\n\nChannel 1: Yeah. Because I shouldn't be paying for Internet for this month, and I have no Internet.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: It's\n\nChannel 0: You can\n\nChannel 1: the first\n\nChannel 0: hold the\n\nChannel 1: day\n\nChannel 0: payment.\n\nChannel 1: of...\n\nChannel 0: Mhmm.\n\nChannel 1: I can't. It's upon you guys to hold it because I can't... Mine is direct debit. So you guys should\n\nChannel 0: Mhmm.\n\nChannel 1: hold\n\nChannel 0: Okay.\n\nChannel 1: it on your side.\n\nChannel 0: Yeah. Yeah. We can... The payment for that one until this issue's been resolved.\n\nChannel 1: Okay then. Thanks.\n\nChannel 0: So\n\nChannel 1: I'll do that\n\nChannel 0: you're not\n\nChannel 1: when\n\nChannel 0: at\n\nChannel 1: I\n\nChannel 0: home\n\nChannel 1: get\n\nChannel 0: at\n\nChannel 1: home\n\nChannel 0: the moment.\n\nChannel 1: then.\n\nChannel 0: Yeah?\n\nChannel 1: No. No.\n\nChannel 0: Yeah. Okay. Then to go home, kindly power cycle again the router. Keep it... Unplug all the cables at the NTT box and at the router for thirty minutes this time.\n\nChannel 1: Mhmm.\n\nChannel 0: Then once once after the thirty minute wait, plug it back in, all the cable switch on NTD and the router, then they should... Is still there. Kindly give us a call. You can call us also after, even though after hours, after working hours, we do have other representatives who will answer your call if Yeah. Okay.\n\nThat is all then. Mhmm. Bye for now. Thank you.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.1938878893852234},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.4785401076078415},{"text":"This is 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The backup team has made some changes to the router and the customer is advised to call back after 30 minutes to see if the issue is resolved. The customer is also given other representatives who can answer their calls if needed."},"intents":{"segments":[{"text":"So no money will be deducted from my account until the Internet issue is fixed. Right? Let me just check.","start_word":159,"end_word":178,"intents":[{"intent":"Fix internet issue","confidence_score":0.11768453}]},{"text":"It's You can the first hold the day payment. of... Mhmm.","start_word":197,"end_word":207,"intents":[{"intent":"Hold payment","confidence_score":0.6702435}]},{"text":"Then to go home, kindly power cycle again the router. Keep it... Unplug all the cables at the NTT box and at the router for thirty minutes this time. Mhmm.","start_word":273,"end_word":302,"intents":[{"intent":"Power cycle router","confidence_score":0.8280595},{"intent":"Power cycle router","confidence_score":0.61220175}]},{"text":"You can call us also after, even though after hours, after working hours, we do have other representatives who will answer your call if Yeah.","start_word":335,"end_word":359,"intents":[{"intent":"Call back after hours","confidence_score":0.018929323}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1938878893852234},{"text":"Good afternoon. This is Maureen.","start_word":1,"end_word":5,"sentiment":"positive","sentiment_score":0.39698103070259094},{"text":"Hello. How This can is I help Delfina. you? I missed your call. I'm at work, so I can't talk. Mhmm. Okay. We're trying to call you regarding your account. Yeah. Because it's now showing offline on our end. So our backup team wants you to power cycle again the router. And after that... Actually, we already reported to the Supa network. So after you reboot the router, we did some changes again. If it still doesn't work, just give us a callback, then they will decide to provide you a new router if ever. Okay. Let's do And what it. about Check the if I... waiver and invoice? For the waiving of the days that you do not have an Internet, we can adjust your billing. But we're just waiting for the... Like, when the time you get back online so that we can adjust it to that day, if Okay. ever. So no money will be deducted from my account until the Internet issue is fixed. Right? Let me just check. Yeah.","start_word":6,"end_word":179,"sentiment":"neutral","sentiment_score":-0.07142535597085953},{"text":"Because I shouldn't be paying for Internet for this month, and I have no Internet.","start_word":180,"end_word":194,"sentiment":"negative","sentiment_score":-0.5571086406707764},{"text":"Mhmm. Yeah. It's You can the first hold the day payment. of... Mhmm. I can't. It's upon you guys to hold it because I can't... Mine is direct debit. So you guys should Mhmm. hold Okay. it on your side. Yeah. Yeah. We can... The payment for that one until this issue's been resolved. Okay then.","start_word":195,"end_word":250,"sentiment":"neutral","sentiment_score":-0.09046932309865952},{"text":"Thanks.","start_word":251,"end_word":251,"sentiment":"positive","sentiment_score":0.34272846579551697},{"text":"So I'll do that you're not when at I home get at home the moment. then. Yeah? No. No. Yeah. Okay. Then to go home, kindly power cycle again the router. Keep it... Unplug all the cables at the NTT box and at the router for thirty minutes this time. Mhmm. Then once once after the thirty minute wait, plug it back in, all the cable switch on NTD and the router, then they should... Is still there. Kindly give us a call. You can call us also after, even though after hours, after working hours, we do have other representatives who will answer your call if Yeah. Okay. That is all then. Mhmm. Bye for now.","start_word":252,"end_word":368,"sentiment":"neutral","sentiment_score":-0.00015990756766504457},{"text":"Thank you. Okay.","start_word":369,"end_word":371,"sentiment":"positive","sentiment_score":0.5562800765037537}],"average":{"sentiment":"neutral","sentiment_score":-0.053177619025477386}}}}