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So I was just wondering what the best email address might be to send through our details, Stoj.\n\nMhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.061782509088516235},{"text":"This is Kai calling from the Food Pro Trade exhibition.","start":6.3199997,"end":9.78,"sentiment":"neutral","sentiment_score":0.08400282226502895},{"text":"I was just organizing free industry tickets to attend our Food Pro Trade Expo that'll be in Melbourne at the July.","start":10.16,"end":18.375,"sentiment":"neutral","sentiment_score":0.089747829806237},{"text":"At our last show three years ago, we were in touch with BJ Galle, our operations team lead there.","start":19.235,"end":25.474998,"sentiment":"neutral","sentiment_score":0.006347500621096084},{"text":"So I was just wondering what the best email address might be to send through our details, Stoj.","start":25.474998,"end":29.974998,"sentiment":"neutral","sentiment_score":0.018702559690508578}],"sentiment":"neutral","sentiment_score":0.047011068752170475,"num_words":69,"start":5.8399997,"end":29.974998},{"sentences":[{"text":"Mhmm.","start":37.17,"end":37.67,"sentiment":"negative","sentiment_score":-0.5140489339828491}],"sentiment":"negative","sentiment_score":-0.5140489339828491,"num_words":1,"start":37.17,"end":37.67}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. This is Kai calling from the Food Pro Trade exhibition. I was just organizing free industry tickets to attend our Food Pro Trade Expo that'll be in Melbourne at the July. At our last show three years ago, we were in touch with BJ Galle, our operations team lead there. So I was just wondering what the best email address might be to send through our details, Stoj.\n\nChannel 0: Oh, I'm so sorry. We no longer have that person in the company,\n\nChannel 1: Mhmm.\n\nChannel 0: and the CEO is not interested for anything.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.2704932987689972},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.4601806700229645},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.78,"sentiment":"positive","sentiment_score":0.7184324860572815},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5624123315016428}],"sentiment":"positive","sentiment_score":0.6066346186048844,"channel":0,"num_words":17,"start":0.56,"end":5.14},{"sentences":[{"text":"Hello.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.061782509088516235},{"text":"This is Kai calling from the Food Pro Trade exhibition.","start":6.3199997,"end":9.78,"sentiment":"neutral","sentiment_score":0.08400282226502895},{"text":"I was just organizing free industry tickets to attend our Food Pro Trade Expo that'll be in Melbourne at the July.","start":10.16,"end":18.375,"sentiment":"neutral","sentiment_score":0.089747829806237},{"text":"At our last show three years ago, we were in touch with BJ Galle, our operations team lead there.","start":19.235,"end":25.474998,"sentiment":"neutral","sentiment_score":0.006347500621096084},{"text":"So I was just wondering what the best email address might be to send through our details, Stoj.","start":25.474998,"end":29.974998,"sentiment":"neutral","sentiment_score":0.018702559690508578}],"sentiment":"neutral","sentiment_score":0.047011068752170475,"channel":1,"num_words":69,"start":5.8399997,"end":29.974998},{"sentences":[{"text":"Oh, I'm so sorry.","start":31.83,"end":33.03,"sentiment":"negative","sentiment_score":-0.4473036229610443},{"text":"We no longer have that person in the company,","start":33.03,"end":36.57,"sentiment":"negative","sentiment_score":-0.5982181164953444}],"sentiment":"negative","sentiment_score":-0.5517828877155597,"channel":0,"num_words":13,"start":31.83,"end":36.57},{"sentences":[{"text":"Mhmm.","start":37.17,"end":37.67,"sentiment":"negative","sentiment_score":-0.5140489339828491}],"sentiment":"negative","sentiment_score":-0.5140489339828491,"channel":1,"num_words":1,"start":37.17,"end":37.67},{"sentences":[{"text":"and the CEO is not interested for anything.","start":37.190002,"end":42.73,"sentiment":"negative","sentiment_score":-0.7096037082374096}],"sentiment":"negative","sentiment_score":-0.7096037082374096,"channel":0,"num_words":8,"start":37.190002,"end":42.73}]},"summary":{"result":"success","short":"A customer calls a company and is greeted by an agent named Kai. Kai explains that they are organizing free industry tickets for the upcoming Food Pro Trade Expo in Melbourne and asks the customer for the best email address to send their details to. The customer apologizes for not being familiar with the CEO's name and states that they no longer have their contact information."},"intents":{"segments":[{"text":"So I was just wondering what the best email address might be to send through our details, Stoj.","start_word":68,"end_word":85,"intents":[{"intent":"Request email address","confidence_score":0.080995105}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2704932987689972},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6162176132202148},{"text":"Hello. This is Kai calling from the Food Pro Trade exhibition. I was just organizing free industry tickets to attend our Food Pro Trade Expo that'll be in Melbourne at the July. At our last show three years ago, we were in touch with BJ Galle, our operations team lead there. So I was just wondering what the best email address might be to send through our details, Stoj.","start_word":17,"end_word":85,"sentiment":"neutral","sentiment_score":0.04477659985423088},{"text":"Oh, I'm so sorry. We no longer have that person in the company, Mhmm. and the CEO is not interested for anything.","start_word":86,"end_word":107,"sentiment":"negative","sentiment_score":-0.5837477445602417}],"average":{"sentiment":"neutral","sentiment_score":-0.01623417014506326}}}}