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First question is, do I have any roaming pack activated? How would I know? How do I will know that if I have any roaming pack activated or not? Yes.\n\n855. Yes. Okay. Thank you, Tom.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.04779703915119171},{"text":"First question is, do I have any roaming pack activated?","start":6.56,"end":10.58,"sentiment":"neutral","sentiment_score":0.0385461313650012},{"text":"How would I know?","start":10.639999,"end":11.7,"sentiment":"neutral","sentiment_score":0.034458428621292114},{"text":"How do I will know that if I have any roaming pack activated or not?","start":19.815,"end":25.195,"sentiment":"neutral","sentiment_score":-0.00044744461774826017},{"text":"Yes.","start":27.494999,"end":27.99,"sentiment":"neutral","sentiment_score":0.025214096531271935}],"sentiment":"neutral","sentiment_score":0.019019177243594202,"num_words":31,"start":5.44,"end":27.99},{"sentences":[{"text":"855.","start":29.91,"end":31.45,"sentiment":"neutral","sentiment_score":-0.00021532736718654633},{"text":"Yes.","start":34.07,"end":34.57,"sentiment":"neutral","sentiment_score":0.01966102793812752},{"text":"Okay.","start":55.740875,"end":56.140877,"sentiment":"neutral","sentiment_score":0.06447763741016388},{"text":"Thank you, Tom.","start":56.140877,"end":57.040874,"sentiment":"neutral","sentiment_score":0.21388867497444153}],"sentiment":"neutral","sentiment_score":0.12093156048407157,"num_words":6,"start":29.91,"end":57.040874}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. You have reached your account. How may I help you today?\n\nChannel 1: Hi. First question is, do I have any roaming pack activated? How would I know?\n\nChannel 0: Oh, I'm sorry. Your line is cutting in and out. How may I help you today?\n\nChannel 1: How do I will know that if I have any roaming pack activated or not?\n\nChannel 0: Rooming pack.\n\nChannel 1: Yes.\n\nChannel 0: Okay. What's the number?\n\nChannel 1: 855.\n\nChannel 0: Oh, it's an Indian number.\n\nChannel 1: Yes.\n\nChannel 0: Oh, okay. Got it. I'm sorry you have reached a wrong phone number. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services.\n\nWe don't cater any other phone number. So above your Indian phone number, roaming pack, or anything, you have to contact your local network Airtel India.\n\nChannel 1: Okay.\n\nChannel 0: We\n\nChannel 1: Thank\n\nChannel 0: are\n\nChannel 1: you,\n\nChannel 0: separate\n\nChannel 1: Tom.\n\nChannel 0: entity. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4185926616191864},{"text":"You have reached your account.","start":0.79999995,"end":2.34,"sentiment":"positive","sentiment_score":0.3880704462528229},{"text":"How may I help you today?","start":2.3999999,"end":3.78,"sentiment":"positive","sentiment_score":0.46813765664895374}],"sentiment":"positive","sentiment_score":0.4297202687997084,"channel":0,"num_words":13,"start":0.08,"end":3.78},{"sentences":[{"text":"Hi.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.04779703915119171},{"text":"First question is, do I have any roaming pack activated?","start":6.56,"end":10.58,"sentiment":"neutral","sentiment_score":0.0385461313650012},{"text":"How would I 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okay.","start":35.02,"end":35.74,"sentiment":"neutral","sentiment_score":0.035779744386672974},{"text":"Got it.","start":35.74,"end":36.38,"sentiment":"neutral","sentiment_score":0.042197659611701965},{"text":"I'm sorry you have reached a wrong phone number.","start":36.38,"end":38.38,"sentiment":"neutral","sentiment_score":-0.26483794964022106},{"text":"This is Airtel AU.","start":38.38,"end":39.920002,"sentiment":"neutral","sentiment_score":-0.08961968682706356},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":40.525,"end":45.105003,"sentiment":"neutral","sentiment_score":-0.07626484277156684}],"sentiment":"neutral","sentiment_score":-0.1192502814034621,"channel":0,"num_words":30,"start":35.02,"end":45.105003},{"sentences":[{"text":"We don't cater any other phone number.","start":45.245003,"end":48.125,"sentiment":"neutral","sentiment_score":-0.21285836398601532},{"text":"So above your Indian phone number, roaming pack, or anything, you 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The customer was confused and the agent explained that they were a mobile plan services provider in Australia and provided the customer with the necessary contact information for their local Airtel India to inquire about their roaming pack. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"First question is, do I have any roaming pack activated? How would I know?","start_word":14,"end_word":27,"intents":[{"intent":"Check roaming pack status","confidence_score":0.06901504}]}]},"sentiments":{"segments":[{"text":"Good afternoon. You have reached your account. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.42708468437194824},{"text":"Hi. First question is, do I have any roaming pack activated? How would I know? Oh, I'm sorry. Your line is cutting in and out. How may I help you today? How do I will know that if I have any roaming pack activated or not? Rooming pack. Yes. Okay. What's the number? 855. Oh, it's an Indian number. Yes. Oh, okay. Got it. I'm sorry you have reached a wrong phone number. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We don't cater any other phone number. So above your Indian phone number, roaming pack, or anything, you have to contact your local network Airtel India. Okay. We Thank are you, separate Tom. entity.","start_word":13,"end_word":136,"sentiment":"neutral","sentiment_score":-0.050709303468465805},{"text":"Thank you.","start_word":137,"end_word":138,"sentiment":"positive","sentiment_score":0.33800429105758667},{"text":"Bye bye.","start_word":139,"end_word":140,"sentiment":"neutral","sentiment_score":0.2497127503156662}],"average":{"sentiment":"neutral","sentiment_score":-0.00015559850954541973}}}}