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morning. Thank you so much for calling Airtel accounts. How may I help you today? I'm so sore I'm so sorry to hear about that, but you have reached Airtel Australia. We are a Internet service provider and a mobile plan services.\n\nWe don't service any other phone number, including Indian phone number. So you have to call your local network, Airtel India, and we are a separate company. We don't have any contact details about them. In Australia, we're Internet service provider. We provide Internet service.\n\nYou don't know Internet service? Wi Fi? We provide Wi Fi. Yeah. In Australia only.\n\nAnd the mobile plan services. No. Australian phone number. In Australia. Yes.\n\nWe provide Australian inter numbers. We provide Internet services and a mobile plan services in Australia. No. I cannot help you out because No. It's not possible because we're not affiliated with India.\n\nWe're a separate company. You're welcome. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":1.28,"sentiment":"positive","sentiment_score":0.37719859182834625},{"text":"Thank you so much for calling Airtel accounts.","start":1.28,"end":3.6,"sentiment":"positive","sentiment_score":0.5927557572722435},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.49279431502024335},{"text":"I'm so sore I'm so sorry to hear about that, but you have reached Airtel Australia.","start":33.84,"end":39.62,"sentiment":"neutral","sentiment_score":-0.13711338303983212},{"text":"We are a Internet service provider and a mobile plan services.","start":40.4,"end":44.405,"sentiment":"neutral","sentiment_score":-0.06199259446425871}],"sentiment":"neutral","sentiment_score":0.12970875498167303,"num_words":43,"start":0.56,"end":44.405},{"sentences":[{"text":"We don't service any other phone number, including Indian phone number.","start":44.545,"end":48.964996,"sentiment":"neutral","sentiment_score":-0.13214140859517184},{"text":"So you have to call your local network, Airtel India, and we are a separate company.","start":49.265,"end":54.805,"sentiment":"neutral","sentiment_score":-0.11448157159611583},{"text":"We don't have any contact details about them.","start":54.864998,"end":57.66,"sentiment":"neutral","sentiment_score":-0.15380163490772247},{"text":"In Australia, we're Internet service provider.","start":60.3,"end":63.52,"sentiment":"neutral","sentiment_score":-0.020025313676645357},{"text":"We provide Internet service.","start":63.66,"end":65.52,"sentiment":"neutral","sentiment_score":-0.01931557198986411}],"sentiment":"neutral","sentiment_score":-0.10473528643035226,"num_words":45,"start":44.545,"end":65.52},{"sentences":[{"text":"You don't know Internet service?","start":70.255005,"end":72.035,"sentiment":"neutral","sentiment_score":-0.0681164249777794},{"text":"Wi Fi?","start":72.095,"end":72.815,"sentiment":"neutral","sentiment_score":-0.023036370053887367},{"text":"We provide Wi Fi.","start":72.815,"end":74.355,"sentiment":"neutral","sentiment_score":-0.02377316076308489},{"text":"Yeah.","start":74.655,"end":75.155,"sentiment":"neutral","sentiment_score":-0.02405715733766556},{"text":"In Australia only.","start":75.215004,"end":76.915,"sentiment":"neutral","sentiment_score":-0.023539109776417416}],"sentiment":"neutral","sentiment_score":-0.03842813298106194,"num_words":15,"start":70.255005,"end":76.915},{"sentences":[{"text":"And the mobile plan services.","start":77.935,"end":79.635,"sentiment":"neutral","sentiment_score":-0.02087527811527252},{"text":"No.","start":82.815,"end":83.315,"sentiment":"neutral","sentiment_score":-0.06742189079523087},{"text":"Australian phone number.","start":83.695,"end":85.475,"sentiment":"neutral","sentiment_score":-0.050126541405916214},{"text":"In Australia.","start":86.479996,"end":87.38,"sentiment":"neutral","sentiment_score":-0.029769884422421455},{"text":"Yes.","start":87.84,"end":88.34,"sentiment":"neutral","sentiment_score":-0.004925928078591824}],"sentiment":"neutral","sentiment_score":-0.03222030020939807,"num_words":12,"start":77.935,"end":88.34},{"sentences":[{"text":"We provide Australian inter numbers.","start":94.479996,"end":97.46,"sentiment":"neutral","sentiment_score":-0.007534379884600639},{"text":"We provide Internet services and a mobile plan services in Australia.","start":97.92,"end":103.795,"sentiment":"neutral","sentiment_score":-0.012848017991266468},{"text":"No.","start":107.935005,"end":108.255005,"sentiment":"neutral","sentiment_score":-0.19324862957000732},{"text":"I cannot help you out because No.","start":108.255005,"end":128.885,"sentiment":"neutral","sentiment_score":-0.23885070426123484},{"text":"It's not possible because we're not affiliated with India.","start":128.885,"end":132.425,"sentiment":"negative","sentiment_score":-0.33384135365486145}],"sentiment":"neutral","sentiment_score":-0.1529932072611921,"num_words":33,"start":94.479996,"end":132.425},{"sentences":[{"text":"We're a separate company.","start":133.285,"end":134.58499,"sentiment":"neutral","sentiment_score":-0.10116645507514477},{"text":"You're welcome.","start":142.24094,"end":143.06093,"sentiment":"neutral","sentiment_score":0.2338918000459671},{"text":"Bye bye.","start":143.20093,"end":143.86093,"sentiment":"neutral","sentiment_score":0.14562229812145233}],"sentiment":"neutral","sentiment_score":0.044295297004282475,"num_words":8,"start":133.285,"end":143.86093}]}}]},{"alternatives":[{"transcript":"Hi. Thank you. Thank you for answering my call. I have a lot of problem with Airtel in India. I'm trying to renew my SIM, and I get a message from Airtel saying, hi. Payment of rupees 5 $4,009.09 9 has failed to your Airtel number so and so. Any so. But when I'm asking for OTP that I don't get any OTP from there. How come? That's right. So what do you so what do y'all do here? Yeah. What do you mean Internet service? I don't I don't want. 0, I see. Mobile plan for an Indian number. Right? 0, so you'll have an Australian you'll provide Australian Airtel numbers? I see. I see. Okay. Okay. Okay. Fine. Can you just help me out, please? You're you're from the no. Listen to me. Listen to me. I'm just asking you something. Just one query. I'm asking you, I want a number in India of Airtel where I can talk to. I don't want both. I want to talk to a human. Is that possible for you to give me a number in India? Oh, it's okay then. Okay. Thank you. Yes. Okay. 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Thank you. Thank you for answering my call. I have a lot of problem with Airtel in India. I'm trying to renew my SIM, and I get a message from Airtel saying, hi.\n\nPayment of rupees 5 $4,009.09 9 has failed to your Airtel number so and so. Any so. But when I'm asking for OTP that I don't get any OTP from there. How come? That's right.\n\nSo what do you so what do y'all do here? Yeah. What do you mean Internet service? I don't I don't want. 0, I see.\n\nMobile plan for an Indian number. Right? 0, so you'll have an Australian you'll provide Australian Airtel numbers? I see. I see.\n\nOkay. Okay. Okay. Fine. Can you just help me out, please?\n\nYou're you're from the no. Listen to me. Listen to me. I'm just asking you something. Just one query.\n\nI'm asking you, I want a number in India of Airtel where I can talk to. I don't want both. I want to talk to a human. Is that possible for you to give me a number in India? Oh, it's okay then.\n\nOkay. Thank you. Yes. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.1565244197845459},{"text":"Thank you.","start":5.7599998,"end":6.48,"sentiment":"neutral","sentiment_score":0.3291669487953186},{"text":"Thank you for answering my call.","start":6.48,"end":8.42,"sentiment":"positive","sentiment_score":0.41437336305777234},{"text":"I have a lot of problem with Airtel in India.","start":8.48,"end":11.62,"sentiment":"neutral","sentiment_score":-0.07838773652911186},{"text":"I'm trying to renew my SIM, and I get a message from Airtel saying, hi.","start":12.08,"end":19.175,"sentiment":"neutral","sentiment_score":-0.12857490951816242}],"sentiment":"neutral","sentiment_score":0.017311690813478303,"num_words":34,"start":5.3599997,"end":19.175},{"sentences":[{"text":"Payment of rupees 5 $4,009.09 9 has failed to your Airtel number so and 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Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Thank you. Thank you for answering my call. I have a lot of problem with Airtel in India. I'm trying to renew my SIM, and I get a message from Airtel saying, hi.\n\nPayment of rupees 5 $4,009.09 9 has failed to your Airtel number so and so. Any so. But when I'm asking for OTP that I don't get any OTP from there.\n\nChannel 0: I'm\n\nChannel 1: How come?\n\nChannel 0: so sore I'm so sorry to hear about that, but you have reached Airtel Australia.\n\nChannel 1: That's\n\nChannel 0: We\n\nChannel 1: right.\n\nChannel 0: are a Internet service provider and a mobile plan services. We don't service\n\nChannel 1: So\n\nChannel 0: any other phone number, including Indian phone number. So you\n\nChannel 1: what\n\nChannel 0: have to call your local network, Airtel India,\n\nChannel 1: do\n\nChannel 0: and we are a separate company. 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to me.","start":110.024994,"end":111.005,"sentiment":"neutral","sentiment_score":-0.1658284217119217},{"text":"I'm just asking you something.","start":111.064995,"end":112.685,"sentiment":"neutral","sentiment_score":-0.11907495707273483},{"text":"Just one query.","start":113.064995,"end":114.125,"sentiment":"neutral","sentiment_score":-0.09557360659042995},{"text":"I'm asking you, I want a number in India of Airtel where I can talk to.","start":114.590004,"end":120.85,"sentiment":"neutral","sentiment_score":-0.0969175361096859}],"sentiment":"neutral","sentiment_score":-0.1110481226018497,"channel":1,"num_words":28,"start":109.784996,"end":120.85},{"sentences":[{"text":"I don't want both.","start":120.91,"end":122.29,"sentiment":"neutral","sentiment_score":-0.25486845523118973},{"text":"I want to talk to a human.","start":122.83,"end":124.37,"sentiment":"neutral","sentiment_score":-0.21234996616840363},{"text":"Is that possible for you to give me a number in India?","start":126.43,"end":129.09,"sentiment":"neutral","sentiment_score":-0.10014250750343005}],"sentiment":"neutral","sentiment_score":-0.16120146409324979,"channel":1,"num_words":23,"start":120.91,"end":129.09},{"sentences":[{"text":"No.","start":128.64499,"end":128.885,"sentiment":"neutral","sentiment_score":-0.2762499451637268},{"text":"It's not possible because we're not affiliated with India.","start":128.885,"end":132.425,"sentiment":"negative","sentiment_score":-0.33384135365486145},{"text":"We're","start":133.285,"end":133.525,"sentiment":"neutral","sentiment_score":-0.15716956555843353}],"sentiment":"neutral","sentiment_score":-0.3125446994196285,"channel":0,"num_words":11,"start":128.64499,"end":133.525},{"sentences":[{"text":"Oh,","start":133.495,"end":133.995,"sentiment":"neutral","sentiment_score":-0.10900042206048964}],"sentiment":"neutral","sentiment_score":-0.10900042206048964,"channel":1,"num_words":1,"start":133.495,"end":133.995},{"sentences":[{"text":"a separate company.","start":133.525,"end":134.58499,"sentiment":"neutral","sentiment_score":-0.08249875158071518}],"sentiment":"neutral","sentiment_score":-0.08249875158071518,"channel":0,"num_words":3,"start":133.525,"end":134.58499},{"sentences":[{"text":"it's okay then.","start":137.735,"end":138.955,"sentiment":"neutral","sentiment_score":-0.04711175585786501},{"text":"Okay.","start":140.535,"end":141.035,"sentiment":"neutral","sentiment_score":0.05686292052268982},{"text":"Thank you.","start":141.095,"end":141.915,"sentiment":"neutral","sentiment_score":0.18186688423156738}],"sentiment":"neutral","sentiment_score":0.04654357023537159,"channel":1,"num_words":6,"start":137.735,"end":141.915},{"sentences":[{"text":"You're welcome.","start":142.24094,"end":143.06093,"sentiment":"neutral","sentiment_score":0.2338918000459671},{"text":"Bye bye.","start":143.20093,"end":143.86093,"sentiment":"neutral","sentiment_score":0.14562229812145233}],"sentiment":"neutral","sentiment_score":0.18975704908370972,"channel":0,"num_words":4,"start":142.24094,"end":143.86093},{"sentences":[{"text":"Yes.","start":143.575,"end":143.89499,"sentiment":"neutral","sentiment_score":0.0881757065653801},{"text":"Okay.","start":143.89499,"end":144.295,"sentiment":"neutral","sentiment_score":0.07099519670009613},{"text":"Bye.","start":144.295,"end":144.795,"sentiment":"neutral","sentiment_score":0.042289361357688904}],"sentiment":"neutral","sentiment_score":0.06715342154105504,"channel":1,"num_words":3,"start":143.575,"end":144.795}]},"summary":{"result":"success","short":"The customer is trying to renew their SIM in India but is having trouble due to a failed payment. The agent informs the customer that they are a separate company than Airtel in Australia and provides their own contact details. The customer asks for a phone number in India and the agent explains that they cannot provide both numbers as they are not affiliated with India. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Thank you so much for calling Airtel accounts. How may I help you today? Hi. Thank you.","start_word":2,"end_word":18,"intents":[{"intent":"Ask for help","confidence_score":0.009075257}]},{"text":"I'm trying to renew my SIM, and I get a message from Airtel saying, hi. Payment of rupees 5 $4,009.09 9 has failed to your Airtel number so and so.","start_word":35,"end_word":64,"intents":[{"intent":"Renew sim","confidence_score":0.5221122}]},{"text":"But when I'm asking for OTP that I don't get any OTP from there. I'm How come?","start_word":67,"end_word":83,"intents":[{"intent":"Request otp","confidence_score":0.38632977}]},{"text":"are a Internet service provider and a mobile plan services. We don't service So any other phone number, including Indian phone number. So you what have to call your local network, Airtel India, do and we are a separate company. We don't have you any contact details about so them. what do y'all do here?","start_word":102,"end_word":156,"intents":[{"intent":"Provide information","confidence_score":0.09282003}]},{"text":"I'm asking you, I want a number in India of Airtel where I can talk to. I don't want both. I want to talk to a human. Is that possible for you to give me a number in India? No.","start_word":284,"end_word":323,"intents":[{"intent":"Request number","confidence_score":0.02847623}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.522636890411377},{"text":"Hi. Thank you.","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.25430595874786377},{"text":"Thank you for answering my call.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.4189036786556244},{"text":"I have a lot of problem with Airtel in India. I'm trying to renew my SIM, and I get a message from Airtel saying, hi. Payment of rupees 5 $4,009.09 9 has failed to your Airtel number so and so. Any so. But when I'm asking for OTP that I don't get any OTP from there. I'm How come? so sore I'm so sorry to hear about that, but you have reached Airtel Australia. That's We right. are a Internet service provider and a mobile plan services. We don't service So any other phone number, including Indian phone number. So you what have to call your local network, Airtel India, do and we are a separate company. We don't have you any contact details about so them. what do y'all do here? In Australia, we're Yeah. Internet service provider. We provide Internet service. What do you mean Internet service? I don't You I don't don't know want. Internet service? Wi Fi? We provide Wi Fi. Yeah. In 0, Australia only. I And see. the mobile plan services. Mobile plan for an Indian number. Right? No. Australian phone number. In 0, Australia. Yes. so you'll have an Australian you'll provide Australian Airtel numbers? We provide Australian inter numbers. I We see. provide Internet services and a mobile plan services I in see. Australia. Okay. Okay. Okay. Fine. Can you just help me out, please? No. You're you're I cannot from the help no. you Listen out to because me. Listen to me. I'm just asking you something. Just one query. I'm asking you, I want a number in India of Airtel where I can talk to. I don't want both. I want to talk to a human. Is that possible for you to give me a number in India? No. It's not possible because we're not affiliated with India. We're Oh, a separate company. it's okay then. Okay. Thank you. You're welcome. Bye bye. Yes. Okay. Bye.","start_word":25,"end_word":350,"sentiment":"neutral","sentiment_score":-0.09103821963071825}],"average":{"sentiment":"neutral","sentiment_score":-0.05665502529554871}}}}