{"metadata":{"transaction_key":"deprecated","request_id":"01a0c11a-873f-76f1-acf6-f6db2dd8ece9","sha256":"6b4e7ecb4dd959ad909af6c35a37d29f3e849fe7d5454ec67b9384f846781b22","created":"2026-09-20T23:15:38.114Z","duration":62.567936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":38},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. Welcome to Squadron Energy. Please select one of the following options so we can connect you to the right office. Press 1 for Sydney office. Press 2 for Canberra office.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.74,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.6522201299667358},{"word":"welcome","start":1.28,"end":1.78,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.5927214026451111},{"word":"to","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6665483713150024},{"word":"squadron","start":2.08,"end":2.58,"confidence":0.9482422,"punctuated_word":"Squadron","sentiment":"positive","sentiment_score":0.5836391448974609},{"word":"energy","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"Energy.","sentiment":"positive","sentiment_score":0.6652511358261108},{"word":"please","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"Please","sentiment":"positive","sentiment_score":0.43623924255371094},{"word":"select","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.2717536985874176},{"word":"one","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.25074249505996704},{"word":"of","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3494728207588196},{"word":"the","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3401619791984558},{"word":"following","start":5.12,"end":5.6,"confidence":1.0,"punctuated_word":"following","sentiment":"positive","sentiment_score":0.3364488184452057},{"word":"options","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.23149242997169495},{"word":"so","start":6.16,"end":6.3999996,"confidence":0.9482422,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.370526134967804},{"word":"we","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4330468773841858},{"word":"can","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5344825387001038},{"word":"connect","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"connect","sentiment":"positive","sentiment_score":0.4707200527191162},{"word":"you","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5060732364654541},{"word":"to","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.368853747844696},{"word":"the","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.43707630038261414},{"word":"right","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"right","sentiment":"positive","sentiment_score":0.4501866996288299},{"word":"office","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.25270575284957886},{"word":"press","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.02083367481827736},{"word":"1","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.01722017675638199},{"word":"for","start":9.84,"end":10.08,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01596452295780182},{"word":"sydney","start":10.08,"end":10.48,"confidence":1.0,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":0.04032376408576965},{"word":"office","start":10.48,"end":10.98,"confidence":0.9921875,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.02738405391573906},{"word":"press","start":11.84,"end":12.24,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.012513967230916023},{"word":"2","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.03364401310682297},{"word":"for","start":12.48,"end":12.719999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02515612542629242},{"word":"canberra","start":12.719999,"end":13.2,"confidence":0.99902344,"punctuated_word":"Canberra","sentiment":"neutral","sentiment_score":0.03124270588159561},{"word":"office","start":13.2,"end":13.7,"confidence":0.9995117,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.05422752723097801}],"paragraphs":{"transcript":"\nHi. Welcome to Squadron Energy. Please select one of the following options so we can connect you to the right office. Press 1 for Sydney office. Press 2 for Canberra office.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"positive","sentiment_score":0.6522201299667358},{"text":"Welcome to Squadron Energy.","start":1.28,"end":3.1399999,"sentiment":"positive","sentiment_score":0.6270400136709213},{"text":"Please select one of the following options so we can connect you to the right office.","start":4.0,"end":8.34,"sentiment":"positive","sentiment_score":0.3774989265948534},{"text":"Press 1 for Sydney office.","start":9.28,"end":10.98,"sentiment":"neutral","sentiment_score":0.024345238506793977},{"text":"Press 2 for Canberra office.","start":11.84,"end":13.7,"sentiment":"neutral","sentiment_score":0.031356867775321005}],"sentiment":"neutral","sentiment_score":0.3057701142444726,"num_words":31,"start":0.24,"end":13.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Welcome to Squadron Energy. Please select one of the following options so we can connect you to the right office. Press 1 for Sydney office. Press 2 for Canberra office.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"positive","sentiment_score":0.6522201299667358},{"text":"Welcome to Squadron Energy.","start":1.28,"end":3.1399999,"sentiment":"positive","sentiment_score":0.6270400136709213},{"text":"Please select one of the following options so we can connect you to the right office.","start":4.0,"end":8.34,"sentiment":"positive","sentiment_score":0.3774989265948534},{"text":"Press 1 for Sydney office.","start":9.28,"end":10.98,"sentiment":"neutral","sentiment_score":0.024345238506793977},{"text":"Press 2 for Canberra office.","start":11.84,"end":13.7,"sentiment":"neutral","sentiment_score":0.031356867775321005}],"sentiment":"neutral","sentiment_score":0.3057701142444726,"channel":1,"num_words":31,"start":0.24,"end":13.7}]},"summary":{"result":"success","short":"Hi. Welcome to Squadron Energy. Please select one of the following options so we can connect you to the right office. Press 1 for Sydney office. Press 2 for Canberra office."},"intents":{"segments":[{"text":"Press 2 for Canberra office.","start_word":26,"end_word":30,"intents":[{"intent":"Connect to correct office","confidence_score":0.0449801}]}]},"sentiments":{"segments":[{"text":"Hi. Welcome to Squadron Energy. Please select one of the following options so we can connect you to the right office.","start_word":0,"end_word":20,"sentiment":"positive","sentiment_score":0.4591468870639801},{"text":"Press 1 for Sydney office. Press 2 for Canberra office.","start_word":21,"end_word":30,"sentiment":"neutral","sentiment_score":0.03473067283630371}],"average":{"sentiment":"neutral","sentiment_score":0.32512072512978}}}}