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Can you hear me now? Yep. Yeah, mate. So tell me, like, what were you looking for? China. Yep. Would appreciate that. S k u. D H m. One one eight Double 0 F001. Is there a dash hyphen anywhere else? DHM. Right? DForDoctorHForHorseMForMonkey. K. BForPort. Alright. I think we're missing something. THM mhmm. One one eight dash double zero f. Do you have the are you on a portal right now? Okay. So do you have the product in front of you? Okay. So do you mind requesting a quote over there? K. I thought Dynabrook Tekra a 45M. Right? B h m one one a dash zero zero e zero zero one. So Dynabook. Right? 00E001. Correct? FForFred. Okay. K. For 32 GBN. How many units are you after? Just a single. So getting you the price. Getting you the price. Give me a second. And where is the postcode it needs to be delivered? K. So we do have it in stock, and the price goes for $1,787 and 76 cents. 1,700 $1,787.76. Sorry. Come again? Yep. One to two business days. Yep. And shipping cost is $25. This is excluding GST. Okay? For the information, the price is set to 1,787 is excluding GST. Yep. Sorry? No. That's not not include the shipping charge. I said the shipping charges is $25. So total it goes you want me the total? Okay. Plus it's $1,812.76 plus GST. It's a the price I said is excluding GST, not including. Yep. That's what actually, I need I would need your details, like, your details, phone number, name, and address to be delivered. So, yeah, we can proceed with it. And I'll draft you an invoice. It will be sent to a Gmail once paid so we can place an order. And one to two business days, you will receive your product. Yep. So that's the reason I asked you if you can just fill out fill out like, you can just request a quote over this. I can I will get your information, and then we can proceed ahead? 1,994 I s. Yep. Shipping as well. Yep. From Sydney. Yep. Yep. We do have it installed. As I mentioned, we do have 14 pieces installed. Yep. Sorry? One to two business days. Yep. One to two business days. Maybe if you process today, you you will receive it tomorrow or day after tomorrow. Yeah. You can just request a quote so I can get you the invoice rates will be sent to a email. And once paid, so we can just place order, and I'll be sharing you the tracking details so you can be in touch. Alright? Thanks. Thanks, Matt. Cheers. 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Mhmm. Hello? Hello? Are there?\n\nYep. I can hear you. Hi there. This is Ross with Checkatrade. How can I help you?\n\nCan you hear me now? Yep, mate. Tell me. Hello? Sorry.\n\nI just broke up. Can you hear me now? Yep. Yeah, mate. So tell me, like, what were you looking for?\n\nChina. Yep. Would appreciate that. S k u. D H m.\n\nOne one eight Double 0 F001. Is there a dash hyphen anywhere else? DHM. Right? DForDoctorHForHorseMForMonkey.\n\nK. BForPort. Alright. I think we're missing something. THM mhmm.\n\nOne one eight dash double zero f. Do you have the are you on a portal right now? Okay. So do you have the product in front of you? Okay.\n\nSo do you mind requesting a quote over there? K. I thought Dynabrook Tekra a 45M. Right? B h m one one a dash zero zero e zero zero one.\n\nSo Dynabook. Right? 00E001. Correct? FForFred.\n\nOkay. K. For 32 GBN. How many units are you after? Just a single.\n\nSo getting you the price. Getting you the price. Give me a second. And where is the postcode it needs to be delivered? K.\n\nSo we do have it in stock, and the price goes for $1,787 and 76 cents. 1,700 $1,787.76. Sorry. Come again? Yep.\n\nOne to two business days. Yep. And shipping cost is $25. This is excluding GST. Okay?\n\nFor the information, the price is set to 1,787 is excluding GST. Yep. Sorry? No. That's not not include the shipping charge.\n\nI said the shipping charges is $25. So total it goes you want me the total? Okay. Plus it's $1,812.76 plus GST. It's a the price I said is excluding GST, not including.\n\nYep. That's what actually, I need I would need your details, like, your details, phone number, name, and address to be delivered. So, yeah, we can proceed with it. And I'll draft you an invoice. It will be sent to a Gmail once paid so we can place an order.\n\nAnd one to two business days, you will receive your product. Yep. So that's the reason I asked you if you can just fill out fill out like, you can just request a quote over this. I can I will get your information, and then we can proceed ahead? 1,994 I s.\n\nYep. Shipping as well. Yep. From Sydney. Yep.\n\nYep. We do have it installed. As I mentioned, we do have 14 pieces installed. Yep. Sorry?\n\nOne to two business days. Yep. One to two business days. Maybe if you process today, you you will receive it tomorrow or day after tomorrow. Yeah.\n\nYou can just request a quote so I can get you the invoice rates will be sent to a email. And once paid, so we can just place order, and I'll be sharing you the tracking details so you can be in touch. Alright? Thanks. Thanks, Matt.\n\nCheers. 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something.","start":229.675,"end":231.535,"sentiment":"neutral","sentiment_score":-0.1667504757642746},{"text":"THM mhmm.","start":235.515,"end":243.595,"sentiment":"neutral","sentiment_score":-0.018758077174425125}],"sentiment":"neutral","sentiment_score":-0.09246817678213119,"num_words":10,"start":217.26999,"end":243.595},{"sentences":[{"text":"One one eight dash double zero f.","start":243.595,"end":249.53,"sentiment":"neutral","sentiment_score":-0.00652071474386113},{"text":"Do you have the are you on a portal right now?","start":268.965,"end":271.83,"sentiment":"neutral","sentiment_score":-0.005214193158529021},{"text":"Okay.","start":276.15,"end":276.47,"sentiment":"neutral","sentiment_score":0.005361241288483143},{"text":"So do you have the product in front of you?","start":276.47,"end":278.49,"sentiment":"neutral","sentiment_score":0.13389027789235114},{"text":"Okay.","start":281.66998,"end":282.15,"sentiment":"neutral","sentiment_score":0.2269177287817001}],"sentiment":"neutral","sentiment_score":0.04893935403476159,"num_words":30,"start":243.595,"end":282.15},{"sentences":[{"text":"So do you mind requesting a quote over there?","start":282.15,"end":284.745,"sentiment":"neutral","sentiment_score":0.18636317385567558},{"text":"K.","start":293.785,"end":294.10498,"sentiment":"neutral","sentiment_score":0.09865865111351012},{"text":"I thought Dynabrook Tekra a 45M.","start":294.10498,"end":298.745,"sentiment":"neutral","sentiment_score":0.10819131384293239},{"text":"Right?","start":298.745,"end":299.145,"sentiment":"neutral","sentiment_score":0.05112946778535843},{"text":"B h m one one a dash zero zero e zero zero one.","start":299.145,"end":303.53998,"sentiment":"neutral","sentiment_score":0.031229359599260185}],"sentiment":"neutral","sentiment_score":0.09607287471493085,"num_words":30,"start":282.15,"end":303.53998},{"sentences":[{"text":"So Dynabook.","start":311.44,"end":312.18,"sentiment":"neutral","sentiment_score":0.03368408605456352},{"text":"Right?","start":312.31998,"end":312.705,"sentiment":"neutral","sentiment_score":0.028120942413806915},{"text":"00E001.","start":316.145,"end":318.38498,"sentiment":"neutral","sentiment_score":0.03681504353880882},{"text":"Correct?","start":318.38498,"end":318.88498,"sentiment":"neutral","sentiment_score":0.03552808612585068},{"text":"FForFred.","start":324.625,"end":325.425,"sentiment":"neutral","sentiment_score":0.03074080310761929}],"sentiment":"neutral","sentiment_score":0.03309550788253546,"num_words":6,"start":311.44,"end":325.425},{"sentences":[{"text":"Okay.","start":325.425,"end":325.925,"sentiment":"neutral","sentiment_score":0.03427911549806595},{"text":"K.","start":345.195,"end":345.43503,"sentiment":"neutral","sentiment_score":0.022418146952986717},{"text":"For 32 GBN.","start":345.43503,"end":346.475,"sentiment":"neutral","sentiment_score":0.028095923985044163},{"text":"How many units are you after?","start":346.475,"end":348.095,"sentiment":"neutral","sentiment_score":0.028279082228740055},{"text":"Just a single.","start":351.035,"end":351.93503,"sentiment":"neutral","sentiment_score":0.01777956945200761}],"sentiment":"neutral","sentiment_score":0.025999874009617736,"num_words":14,"start":325.425,"end":351.93503},{"sentences":[{"text":"So getting you the price.","start":353.355,"end":355.45502,"sentiment":"neutral","sentiment_score":0.023552821576595308},{"text":"Getting you the price.","start":367.31,"end":368.43,"sentiment":"neutral","sentiment_score":-0.006847383687272668},{"text":"Give me a second.","start":368.43,"end":369.56998,"sentiment":"neutral","sentiment_score":0.020439972635358572},{"text":"And where is the postcode it needs to be delivered?","start":376.445,"end":379.745,"sentiment":"neutral","sentiment_score":0.023263107240200042},{"text":"K.","start":387.22,"end":387.46,"sentiment":"neutral","sentiment_score":0.03353974223136902}],"sentiment":"neutral","sentiment_score":0.018262719929528732,"num_words":24,"start":353.355,"end":387.46},{"sentences":[{"text":"So we do have it in stock, and the price goes for $1,787 and 76 cents.","start":387.46,"end":409.995,"sentiment":"neutral","sentiment_score":0.11590932309627533},{"text":"1,700 $1,787.76.","start":409.995,"end":417.72,"sentiment":"neutral","sentiment_score":0.02842006552964449},{"text":"Sorry.","start":426.02002,"end":426.34,"sentiment":"neutral","sentiment_score":-0.0822351723909378},{"text":"Come again?","start":426.34,"end":427.08002,"sentiment":"neutral","sentiment_score":-0.08630509115755558},{"text":"Yep.","start":430.815,"end":431.315,"sentiment":"neutral","sentiment_score":0.060116857290267944}],"sentiment":"neutral","sentiment_score":0.0780300365083597,"num_words":22,"start":387.46,"end":431.315},{"sentences":[{"text":"One to two business days.","start":434.415,"end":435.95502,"sentiment":"neutral","sentiment_score":0.06692198067903518},{"text":"Yep.","start":441.535,"end":441.87,"sentiment":"neutral","sentiment_score":0.07672705501317978},{"text":"And shipping cost is $25.","start":443.47,"end":445.65,"sentiment":"neutral","sentiment_score":0.05657998621463776},{"text":"This is excluding GST.","start":455.405,"end":456.685,"sentiment":"neutral","sentiment_score":-0.005818713456392288},{"text":"Okay?","start":456.685,"end":457.005,"sentiment":"neutral","sentiment_score":0.011176321655511856}],"sentiment":"neutral","sentiment_score":0.04263364733196795,"num_words":16,"start":434.415,"end":457.005},{"sentences":[{"text":"For the information, the price is set to 1,787 is excluding GST.","start":457.005,"end":463.665,"sentiment":"neutral","sentiment_score":0.022893138850728672},{"text":"Yep.","start":467.405,"end":467.76,"sentiment":"neutral","sentiment_score":0.05523054301738739},{"text":"Sorry?","start":472.40002,"end":472.90002,"sentiment":"neutral","sentiment_score":-0.042373381555080414},{"text":"No.","start":482.385,"end":482.705,"sentiment":"neutral","sentiment_score":-0.2180132269859314},{"text":"That's not not include the shipping charge.","start":482.705,"end":484.965,"sentiment":"neutral","sentiment_score":-0.23949632048606873}],"sentiment":"neutral","sentiment_score":-0.07304148375988007,"num_words":22,"start":457.005,"end":484.965},{"sentences":[{"text":"I said the shipping charges is $25.","start":485.505,"end":488.245,"sentiment":"neutral","sentiment_score":-0.071502043732575},{"text":"So total it goes you want me the total?","start":491.26498,"end":494.965,"sentiment":"neutral","sentiment_score":0.05122923023170895},{"text":"Okay.","start":498.31,"end":498.81,"sentiment":"neutral","sentiment_score":0.05539469048380852},{"text":"Plus it's $1,812.76 plus GST.","start":499.67,"end":517.34503,"sentiment":"neutral","sentiment_score":0.04185475073754787},{"text":"It's a the price I said is excluding GST, not including.","start":518.445,"end":521.665,"sentiment":"neutral","sentiment_score":-0.0021159416911276903}],"sentiment":"neutral","sentiment_score":0.006119450046257539,"num_words":33,"start":485.505,"end":521.665},{"sentences":[{"text":"Yep.","start":524.925,"end":525.24,"sentiment":"neutral","sentiment_score":-0.013637962751090528},{"text":"That's what actually, I need I would need your details, like, your details, phone number, name, and address to be delivered.","start":537.24,"end":547.195,"sentiment":"neutral","sentiment_score":0.303644549988565},{"text":"So, yeah, we can proceed with it.","start":547.815,"end":550.075,"sentiment":"positive","sentiment_score":0.6167715106691632},{"text":"And I'll draft you an invoice.","start":550.135,"end":551.835,"sentiment":"positive","sentiment_score":0.5162874360879263},{"text":"It will be sent to a Gmail once paid so we can place an order.","start":551.895,"end":554.91,"sentiment":"positive","sentiment_score":0.4532855649789174}],"sentiment":"positive","sentiment_score":0.41154612505808474,"num_words":50,"start":524.925,"end":554.91},{"sentences":[{"text":"And one to two business days, you will receive your product.","start":555.31,"end":558.44995,"sentiment":"positive","sentiment_score":0.4772106869654222},{"text":"Yep.","start":563.31,"end":563.81,"sentiment":"neutral","sentiment_score":0.25706785917282104},{"text":"So that's the reason I asked you if you can just fill out fill out like, you can just request a quote over this.","start":565.79,"end":570.96497,"sentiment":"neutral","sentiment_score":0.27593355625867844},{"text":"I can I will get your information, and then we can proceed ahead?","start":570.96497,"end":574.665,"sentiment":"neutral","sentiment_score":0.29356650435007536},{"text":"1,994 I 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Sydney.","start":613.01996,"end":613.83997,"sentiment":"neutral","sentiment_score":0.041468553245067596},{"text":"Yep.","start":617.42,"end":617.92,"sentiment":"neutral","sentiment_score":0.10835950076580048}],"sentiment":"neutral","sentiment_score":0.07763222884386778,"num_words":8,"start":600.185,"end":617.92},{"sentences":[{"text":"Yep.","start":626.045,"end":626.365,"sentiment":"neutral","sentiment_score":0.13430359959602356},{"text":"We do have it installed.","start":626.365,"end":627.645,"sentiment":"neutral","sentiment_score":0.17311557233333588},{"text":"As I mentioned, we do have 14 pieces 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tomorrow.","start":650.125,"end":654.78503,"sentiment":"neutral","sentiment_score":0.26575454672177634},{"text":"Yeah.","start":664.91,"end":665.14996,"sentiment":"neutral","sentiment_score":0.2476736605167389}],"sentiment":"neutral","sentiment_score":0.19559287445412743,"num_words":27,"start":645.08997,"end":665.14996},{"sentences":[{"text":"You can just request a quote so I can get you the invoice rates will be sent to a email.","start":665.14996,"end":670.85,"sentiment":"neutral","sentiment_score":0.2313632434234023},{"text":"And once paid, so we can just place order, and I'll be sharing you the tracking details so you can be in touch.","start":671.31,"end":676.725,"sentiment":"neutral","sentiment_score":0.30893809834252234},{"text":"Alright?","start":680.165,"end":680.665,"sentiment":"neutral","sentiment_score":0.16329461336135864},{"text":"Thanks.","start":684.565,"end":684.88495,"sentiment":"positive","sentiment_score":0.7862809896469116},{"text":"Thanks, Matt.","start":684.88495,"end":685.44495,"sentiment":"positive","sentiment_score":0.7838626503944397}],"sentiment":"neutral","sentiment_score":0.3031945113647491,"num_words":47,"start":665.14996,"end":685.44495},{"sentences":[{"text":"Cheers.","start":685.44495,"end":685.76495,"sentiment":"positive","sentiment_score":0.762040376663208},{"text":"Bye.","start":685.76495,"end":686.26495,"sentiment":"neutral","sentiment_score":-0.08157828450202942}],"sentiment":"positive","sentiment_score":0.3402310460805893,"num_words":2,"start":685.44495,"end":686.26495}]}}]},{"alternatives":[{"transcript":"Hi. This is Virginia from the transfer line. I've got Tuck on the line. He's just inquiring about whether this is available for him to just purchase one laptop. Not a whole bunch yet. Okay. I'll just put him through. Thank you. Hello? Hello? Can you hear me? Yep. I can hear you. I can't it is really choppy on my end. I can't understand you. Yes. It's still really choppy. I can't understand you. I can hear you. Yes. Yep. I was looking for the Dynabook Tekra a 45 m. Do you want your SKU? B h m 118Dash00, f, 001. No. No. Nowhere else. Just between the A and the zero. BHMBAsInBartholomew. BFor boat. Not DForDoctor, BForBoat. So it's BH M11ADash00F001. I'm on your portal. Yes. Yes. I can. Yeah. But I thought it'd be easier to call you. 0 zero F. Yeah. The Dynabook. Yeah. 00F. FAsInFred. One. Just a singular one. Yeah. Pardon? 6014. How much so how much was that again? Okay. That's quite cheap. Oh, that's quite cheap. Where and how long will it take to ship? Okay. Does that include a like, a a okay. And is the shipping does that include the insurance and the shipping? Does that include shipping insurance? Okay. Yes. Is GST 10? Okay. I'm able to just make an order online and be able to get that, or do I have to do something else? Because I haven't so there's not a specific problem. Okay. How much would the g yep. How much would the GST be? Because he said that it's it's be? Phone number. Is that also included in shipping? Okay. Do they have it in stock? And so it'd be shipped from elsewhere to from Sydney to Perth. And you and it it doesn't have to go from a secondary supplier. You have it in stock in your location? Okay. So it will only take one to two business days? It will take one to two business days to arrive. Yep. Okay. I'll I'll put a quote through. Yep. Yep. That's all good. 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cheap.","start":428.08502,"end":429.385,"sentiment":"neutral","sentiment_score":0.09906828962266445},{"text":"Where and how long will it take to ship?","start":430.165,"end":432.825,"sentiment":"neutral","sentiment_score":0.0586961234609286},{"text":"Okay.","start":439.57,"end":440.07,"sentiment":"neutral","sentiment_score":0.08218657970428467}],"sentiment":"neutral","sentiment_score":0.09489066070980495,"num_words":18,"start":422.725,"end":440.07},{"sentences":[{"text":"Does that include a like, a a okay.","start":451.395,"end":466.06998,"sentiment":"neutral","sentiment_score":0.02064119605347514},{"text":"And is the shipping does that include the insurance and the shipping?","start":466.84998,"end":471.75,"sentiment":"neutral","sentiment_score":0.030478695407509804},{"text":"Does that include shipping insurance?","start":474.885,"end":477.86502,"sentiment":"neutral","sentiment_score":-0.057996726036071776},{"text":"Okay.","start":490.5,"end":491.0,"sentiment":"neutral","sentiment_score":0.02399821020662785},{"text":"Yes.","start":496.18,"end":496.68,"sentiment":"neutral","sentiment_score":0.06599325686693192}],"sentiment":"neutral","sentiment_score":0.012254879637448876,"num_words":27,"start":451.395,"end":496.68},{"sentences":[{"text":"Is GST 10?","start":514.685,"end":516.22504,"sentiment":"neutral","sentiment_score":0.0402166818579038},{"text":"Okay.","start":523.04,"end":523.54,"sentiment":"neutral","sentiment_score":0.04322778433561325},{"text":"I'm able to just make an order online and be able to get that, or do I have to do something else?","start":529.135,"end":533.935,"sentiment":"positive","sentiment_score":0.727345350113782},{"text":"Because I haven't so there's not a specific problem.","start":533.935,"end":537.475,"sentiment":"positive","sentiment_score":0.3491443660524156},{"text":"Okay.","start":561.645,"end":562.145,"sentiment":"neutral","sentiment_score":0.2826726734638214}],"sentiment":"positive","sentiment_score":0.5441790972318914,"num_words":36,"start":514.685,"end":562.145},{"sentences":[{"text":"How much would the g yep.","start":566.19,"end":576.37,"sentiment":"neutral","sentiment_score":0.1304947224756082},{"text":"How much would the GST be?","start":577.07,"end":578.27,"sentiment":"neutral","sentiment_score":0.008857423439621925},{"text":"Because he said that it's it's be?","start":578.27,"end":582.425,"sentiment":"neutral","sentiment_score":0.011671613901853561},{"text":"Phone number.","start":595.43,"end":596.09,"sentiment":"neutral","sentiment_score":0.00765720009803772},{"text":"Is that also included in shipping?","start":596.79,"end":598.49,"sentiment":"neutral","sentiment_score":0.03119098472719391}],"sentiment":"neutral","sentiment_score":0.04149164745791091,"num_words":27,"start":566.19,"end":598.49},{"sentences":[{"text":"Okay.","start":602.63,"end":603.13,"sentiment":"neutral","sentiment_score":0.07064168155193329},{"text":"Do they have it in stock?","start":605.27,"end":606.57,"sentiment":"neutral","sentiment_score":0.04820081529517969},{"text":"And so it'd be shipped from elsewhere to from Sydney to Perth.","start":606.735,"end":616.115,"sentiment":"neutral","sentiment_score":0.05269878419737021},{"text":"And you and it it doesn't have to go from a secondary supplier.","start":618.255,"end":622.515,"sentiment":"neutral","sentiment_score":0.049871087074279785},{"text":"You have it in stock in your location?","start":623.01,"end":624.87006,"sentiment":"neutral","sentiment_score":0.0674824626185}],"sentiment":"neutral","sentiment_score":0.054510395415127276,"num_words":40,"start":602.63,"end":624.87006},{"sentences":[{"text":"Okay.","start":632.61005,"end":633.11005,"sentiment":"neutral","sentiment_score":0.1452450454235077},{"text":"So it will only take one to two business days?","start":636.29004,"end":638.355,"sentiment":"neutral","sentiment_score":0.05517203323543072},{"text":"It will take one to two business days to arrive.","start":642.115,"end":644.77496,"sentiment":"neutral","sentiment_score":0.00001971498131752014},{"text":"Yep.","start":649.71497,"end":650.21497,"sentiment":"neutral","sentiment_score":0.2066699117422104},{"text":"Okay.","start":658.84,"end":659.34,"sentiment":"neutral","sentiment_score":0.23004990816116333}],"sentiment":"neutral","sentiment_score":0.049299232499754944,"num_words":23,"start":632.61005,"end":659.34},{"sentences":[{"text":"I'll I'll put a quote through.","start":659.48004,"end":663.135,"sentiment":"neutral","sentiment_score":0.22869436939557394},{"text":"Yep.","start":678.38,"end":678.88,"sentiment":"neutral","sentiment_score":0.178391695022583},{"text":"Yep.","start":681.82,"end":682.13995,"sentiment":"neutral","sentiment_score":0.2956113815307617},{"text":"That's all good.","start":682.13995,"end":682.94,"sentiment":"positive","sentiment_score":0.7859088977177938},{"text":"Thank you.","start":682.94,"end":683.68,"sentiment":"positive","sentiment_score":0.8418385982513428}],"sentiment":"positive","sentiment_score":0.4528902448140658,"num_words":13,"start":659.48004,"end":683.68}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Virginia from the transfer line. I've\n\nChannel 0: Yep.\n\nChannel 1: got Tuck on the line. He's just inquiring about whether this is available for him to just purchase one laptop. Not\n\nChannel 0: Mhmm.\n\nChannel 1: a whole bunch yet. Okay. I'll just put him through. Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Are there?\n\nChannel 1: Hello? Can you hear\n\nChannel 0: Yep. I can hear you. Hi there. This\n\nChannel 1: me?\n\nChannel 0: is Ross\n\nChannel 1: Yep.\n\nChannel 0: with\n\nChannel 1: I\n\nChannel 0: Checkatrade.\n\nChannel 1: can hear you.\n\nChannel 0: How can I help you?\n\nChannel 1: I can't it is really choppy on my end. I can't understand you.\n\nChannel 0: Can you hear me now?\n\nChannel 1: Yes.\n\nChannel 0: Yep, mate. Tell me.\n\nChannel 1: It's still really choppy. I can't understand you.\n\nChannel 0: Hello? Sorry. I just broke up. Can you hear me now?\n\nChannel 1: I can hear you. Yes.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Yeah, mate. So tell me, like, what were you looking for?\n\nChannel 1: I was looking for the Dynabook Tekra a 45 m. Do you want your\n\nChannel 0: China.\n\nChannel 1: SKU?\n\nChannel 0: Yep. Would appreciate that. S k u.\n\nChannel 1: B h m\n\nChannel 0: D H m.\n\nChannel 1: 118Dash00,\n\nChannel 0: One one eight Double 0\n\nChannel 1: f, 001.\n\nChannel 0: F001. Is there a dash hyphen anywhere else?\n\nChannel 1: No. No. Nowhere else. Just between the A and the zero.\n\nChannel 0: DHM. Right?\n\nChannel 1: BHMBAsInBartholomew.\n\nChannel 0: DForDoctorHForHorseMForMonkey.\n\nChannel 1: BFor\n\nChannel 0: K. BForPort.\n\nChannel 1: boat. Not DForDoctor, BForBoat.\n\nChannel 0: Alright. I think we're missing something. THM\n\nChannel 1: So it's BH\n\nChannel 0: mhmm.\n\nChannel 1: M11ADash00F001.\n\nChannel 0: One one eight dash double zero f. Do you have the are you on a portal right now?\n\nChannel 1: I'm on your portal. Yes.\n\nChannel 0: Okay. So do you have the product in front of you?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So do you mind requesting a quote over there?\n\nChannel 1: I can. Yeah. But I thought it'd be easier to call you.\n\nChannel 0: K. I thought Dynabrook Tekra a 45M. Right? B h m one one a dash zero zero e zero zero one. So Dynabook.\n\nChannel 1: 0 zero\n\nChannel 0: Right?\n\nChannel 1: F. Yeah. The Dynabook.\n\nChannel 0: 00E001. Correct?\n\nChannel 1: Yeah. 00F. FAsInFred.\n\nChannel 0: FForFred. Okay. K. For 32 GBN. How many units are you after?\n\nChannel 1: One.\n\nChannel 0: Just a single. So\n\nChannel 1: Just a singular\n\nChannel 0: getting\n\nChannel 1: one.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: the price.\n\nChannel 1: Pardon?\n\nChannel 0: Getting you the price. Give me a second. And where is the postcode it needs to be delivered?\n\nChannel 1: 6014.\n\nChannel 0: K. So we do have it in stock, and the price goes for $1,787 and 76\n\nChannel 1: How much so how much was that again?\n\nChannel 0: cents. 1,700 $1,787.76.\n\nChannel 1: Okay. That's quite cheap.\n\nChannel 0: Sorry. Come again?\n\nChannel 1: Oh, that's quite cheap. Where\n\nChannel 0: Yep.\n\nChannel 1: and how long will it take to ship?\n\nChannel 0: One to two business days.\n\nChannel 1: Okay.\n\nChannel 0: Yep. And shipping cost is $25.\n\nChannel 1: Does that include a\n\nChannel 0: This is\n\nChannel 1: like,\n\nChannel 0: excluding\n\nChannel 1: a\n\nChannel 0: GST. Okay? For the information, the price is set to\n\nChannel 1: a\n\nChannel 0: 1,787 is excluding GST.\n\nChannel 1: okay. And\n\nChannel 0: Yep.\n\nChannel 1: is the shipping does that include the insurance and the shipping?\n\nChannel 0: Sorry?\n\nChannel 1: Does that include shipping insurance?\n\nChannel 0: No. That's not not include the shipping charge. I said the shipping charges is $25.\n\nChannel 1: Okay.\n\nChannel 0: So total it goes you want me the total?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Plus it's $1,812.76 plus\n\nChannel 1: Is GST 10?\n\nChannel 0: GST. It's a the price I said is excluding GST, not including.\n\nChannel 1: Okay.\n\nChannel 0: Yep.\n\nChannel 1: I'm able to just make an order online and be able to get that, or do I have to do something else? Because I haven't so there's not a specific problem.\n\nChannel 0: That's what actually, I need I would need your details, like, your details, phone number, name, and address to be delivered. So, yeah, we can proceed with it. And I'll draft you an invoice. It will be sent to a Gmail once paid so we can place an order. And one to two business days, you will receive your product.\n\nChannel 1: Okay.\n\nChannel 0: Yep. So that's\n\nChannel 1: How much\n\nChannel 0: the reason\n\nChannel 1: would the\n\nChannel 0: I\n\nChannel 1: g\n\nChannel 0: asked you if you can just fill out fill out like, you can just request a quote over this. I can I will get your information, and then we can proceed ahead?\n\nChannel 1: yep. How much would the GST be? Because he said that it's it's be?\n\nChannel 0: 1,994 I s.\n\nChannel 1: Phone number. Is that also included in shipping?\n\nChannel 0: Yep. Shipping as well.\n\nChannel 1: Okay. Do they have it in stock? And so it'd be shipped from elsewhere\n\nChannel 0: Yep. From\n\nChannel 1: to\n\nChannel 0: Sydney.\n\nChannel 1: from Sydney to Perth.\n\nChannel 0: Yep.\n\nChannel 1: And you and it it doesn't have to go from a secondary supplier. You have it in stock in your location?\n\nChannel 0: Yep. We do have it installed. As I mentioned, we do have 14 pieces installed.\n\nChannel 1: Okay.\n\nChannel 0: Yep.\n\nChannel 1: So it will only take one to two business days?\n\nChannel 0: Sorry?\n\nChannel 1: It will take one to two business days to arrive.\n\nChannel 0: One to two business days. Yep. One to two business days.\n\nChannel 1: Yep.\n\nChannel 0: Maybe if you process today, you you will receive it tomorrow or day after tomorrow.\n\nChannel 1: Okay. I'll I'll put a quote through.\n\nChannel 0: Yeah. You can just request a quote so I can get you the invoice rates will be sent to a email. And once paid, so we can just place order, and I'll be sharing you the tracking details so you can be in touch.\n\nChannel 1: Yep.\n\nChannel 0: Alright?\n\nChannel 1: Yep. That's all good. Thank you.\n\nChannel 0: Thanks. Thanks, Matt. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.36,"end":3.52,"sentiment":"neutral","sentiment_score":0.04952116310596466},{"text":"This is Virginia from the transfer line.","start":3.52,"end":5.62,"sentiment":"neutral","sentiment_score":0.058311473578214645},{"text":"I've","start":6.16,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.042524389922618866}],"sentiment":"neutral","sentiment_score":0.055580652008454,"channel":1,"num_words":9,"start":3.36,"end":6.3999996},{"sentences":[{"text":"Yep.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.03237486630678177}],"sentiment":"neutral","sentiment_score":0.03237486630678177,"channel":0,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"got Tuck on the line.","start":6.3999996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.02201332226395607},{"text":"He's just inquiring about whether this is available for him to just purchase one laptop.","start":7.3599997,"end":11.86,"sentiment":"neutral","sentiment_score":0.010344862937927246},{"text":"Not","start":13.055,"end":13.555,"sentiment":"neutral","sentiment_score":-0.13505764305591583}],"sentiment":"neutral","sentiment_score":0.0061991386825130095,"channel":1,"num_words":21,"start":6.3999996,"end":13.555},{"sentences":[{"text":"Mhmm.","start":13.225,"end":13.725,"sentiment":"neutral","sentiment_score":-0.1420210748910904}],"sentiment":"neutral","sentiment_score":-0.1420210748910904,"channel":0,"num_words":1,"start":13.225,"end":13.725},{"sentences":[{"text":"a whole bunch yet.","start":13.615,"end":14.835,"sentiment":"neutral","sentiment_score":-0.26481375098228455},{"text":"Okay.","start":15.055,"end":15.455,"sentiment":"neutral","sentiment_score":0.046081338077783585},{"text":"I'll just put him through.","start":15.455,"end":16.675,"sentiment":"neutral","sentiment_score":0.14651653915643692},{"text":"Thank 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charge.","start":482.705,"end":484.965,"sentiment":"neutral","sentiment_score":-0.23949632048606873},{"text":"I said the shipping charges is $25.","start":485.505,"end":488.245,"sentiment":"neutral","sentiment_score":-0.071502043732575}],"sentiment":"neutral","sentiment_score":-0.15966678510109583,"channel":0,"num_words":15,"start":482.385,"end":488.245},{"sentences":[{"text":"Okay.","start":490.5,"end":491.0,"sentiment":"neutral","sentiment_score":0.02399821020662785}],"sentiment":"neutral","sentiment_score":0.02399821020662785,"channel":1,"num_words":1,"start":490.5,"end":491.0},{"sentences":[{"text":"So total it goes you want me the 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elsewhere","start":606.735,"end":610.915,"sentiment":"neutral","sentiment_score":0.05540050406541143}],"sentiment":"neutral","sentiment_score":0.0534035786986351,"channel":1,"num_words":14,"start":602.63,"end":610.915},{"sentences":[{"text":"Yep.","start":612.62,"end":613.01996,"sentiment":"neutral","sentiment_score":0.06859886646270752},{"text":"From","start":613.01996,"end":613.33997,"sentiment":"neutral","sentiment_score":0.033552125096321106}],"sentiment":"neutral","sentiment_score":0.05107549577951431,"channel":0,"num_words":2,"start":612.62,"end":613.33997},{"sentences":[{"text":"to","start":613.295,"end":613.795,"sentiment":"neutral","sentiment_score":0.03600715100765228}],"sentiment":"neutral","sentiment_score":0.03600715100765228,"channel":1,"num_words":1,"start":613.295,"end":613.795},{"sentences":[{"text":"Sydney.","start":613.33997,"end":613.83997,"sentiment":"neutral","sentiment_score":0.04938498139381409}],"sentiment":"neutral","sentiment_score":0.04938498139381409,"channel":0,"num_words":1,"start":613.33997,"end":613.83997},{"sentences":[{"text":"from Sydney to Perth.","start":614.89496,"end":616.115,"sentiment":"neutral","sentiment_score":0.05214368272572756}],"sentiment":"neutral","sentiment_score":0.05214368272572756,"channel":1,"num_words":4,"start":614.89496,"end":616.115},{"sentences":[{"text":"Yep.","start":617.42,"end":617.92,"sentiment":"neutral","sentiment_score":0.10835950076580048}],"sentiment":"neutral","sentiment_score":0.10835950076580048,"channel":0,"num_words":1,"start":617.42,"end":617.92},{"sentences":[{"text":"And you and it it doesn't have to go from a secondary supplier.","start":618.255,"end":622.515,"sentiment":"neutral","sentiment_score":0.049871087074279785},{"text":"You have it in stock in your 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tomorrow.","start":650.125,"end":654.78503,"sentiment":"neutral","sentiment_score":0.26575454672177634}],"sentiment":"neutral","sentiment_score":0.26575454672177634,"channel":0,"num_words":15,"start":650.125,"end":654.78503},{"sentences":[{"text":"Okay.","start":658.84,"end":659.34,"sentiment":"neutral","sentiment_score":0.23004990816116333},{"text":"I'll I'll put a quote through.","start":659.48004,"end":663.135,"sentiment":"neutral","sentiment_score":0.22869436939557394}],"sentiment":"neutral","sentiment_score":0.22888801779065812,"channel":1,"num_words":7,"start":658.84,"end":663.135},{"sentences":[{"text":"Yeah.","start":664.91,"end":665.14996,"sentiment":"neutral","sentiment_score":0.2476736605167389},{"text":"You can just request a quote so I can get you the invoice rates will be sent to a email.","start":665.14996,"end":670.85,"sentiment":"neutral","sentiment_score":0.2313632434234023},{"text":"And once paid, so we can just place order, and I'll be sharing you the tracking 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you.","start":682.94,"end":683.68,"sentiment":"positive","sentiment_score":0.8418385982513428}],"sentiment":"positive","sentiment_score":0.7228358785311381,"channel":1,"num_words":6,"start":681.82,"end":683.68},{"sentences":[{"text":"Thanks.","start":684.565,"end":684.88495,"sentiment":"positive","sentiment_score":0.7862809896469116},{"text":"Thanks, Matt.","start":684.88495,"end":685.44495,"sentiment":"positive","sentiment_score":0.7838626503944397},{"text":"Cheers.","start":685.44495,"end":685.76495,"sentiment":"positive","sentiment_score":0.762040376663208},{"text":"Bye.","start":685.76495,"end":686.26495,"sentiment":"neutral","sentiment_score":-0.08157828450202942}],"sentiment":"positive","sentiment_score":0.606893676519394,"channel":0,"num_words":5,"start":684.565,"end":686.26495}]},"summary":{"result":"success","short":"The customer is inquiring about purchasing a laptop and is having trouble understanding the agent's call quality. The agent tries to assist the customer by asking for their details and providing a quote, but the customer is unable to provide the exact price and the agent explains that the total cost is $1,ens including shipping and insurance. The agent will send an invoice and provide tracking details for the customer to follow up with."},"intents":{"segments":[{"text":"This is Virginia from the transfer line. I've Yep. got Tuck on the line. He's just inquiring about whether this is available for him to just purchase one laptop. Not Mhmm.","start_word":1,"end_word":31,"intents":[{"intent":"Inquire about availability","confidence_score":0.3209185}]},{"text":"How can I help you?","start_word":71,"end_word":75,"intents":[{"intent":"Assist customer","confidence_score":0.0028838709}]},{"text":"So do you mind requesting a quote over there? I can.","start_word":251,"end_word":261,"intents":[{"intent":"Request a quote","confidence_score":0.12492808},{"intent":"Request a quote","confidence_score":0.30082834}]},{"text":"So that's How the much reason would the I g asked you if you can just fill out fill out like, you can just request a quote over this. I can I will get your information, and then we can proceed ahead? yep.","start_word":598,"end_word":640,"intents":[{"intent":"Request a quote","confidence_score":0.010339317}]}]},"sentiments":{"segments":[{"text":"Hi. This is Virginia from the transfer line. I've Yep. got Tuck on the line. He's just inquiring about whether this is available for him to just purchase one laptop. Not Mhmm. a whole bunch yet. Okay. I'll just put him through. Thank you. Hello? Hello? Hello? Are there? Hello? Can you hear Yep. I can hear you. Hi there. This me? is Ross Yep. with I Checkatrade. can hear you. How can I help you?","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":0.020793836563825607},{"text":"I can't it is really choppy on my end. I can't understand you.","start_word":76,"end_word":88,"sentiment":"negative","sentiment_score":-0.6221656203269958},{"text":"Can you hear me now? Yes. Yep, mate. Tell me.","start_word":89,"end_word":98,"sentiment":"neutral","sentiment_score":-0.2077234536409378},{"text":"It's still really choppy. I can't understand you.","start_word":99,"end_word":106,"sentiment":"negative","sentiment_score":-0.49115729331970215},{"text":"Hello? Sorry. I just broke up. Can you hear me now? I can hear you. Yes. Yep. Yep. Yeah, mate. So tell me, like, what were you looking for? I was looking for the Dynabook Tekra a 45 m. Do you want your China. SKU? Yep. Would appreciate that. S k u. B h m D H m. 118Dash00, One one eight Double 0 f, 001. F001. Is there a dash hyphen anywhere else? No. No. Nowhere else. Just between the A and the zero. DHM. Right? BHMBAsInBartholomew. DForDoctorHForHorseMForMonkey. BFor K. BForPort. boat. Not DForDoctor, BForBoat. Alright. I think we're missing something. THM So it's BH mhmm. M11ADash00F001. One one eight dash double zero f. Do you have the are you on a portal right now? I'm on your portal. Yes. Okay. So do you have the product in front of you? Yes. Okay. So do you mind requesting a quote over there? I can. Yeah. But I thought it'd be easier to call you. K. I thought Dynabrook Tekra a 45M. Right? B h m one one a dash zero zero e zero zero one. So Dynabook. 0 zero Right? F. Yeah. The Dynabook. 00E001. Correct? Yeah. 00F. FAsInFred. FForFred. Okay. K. For 32 GBN. How many units are you after? One. Just a single. So Just a singular getting one. you Yeah. the price. Pardon? Getting you the price. Give me a second. And where is the postcode it needs to be delivered? 6014. K. So we do have it in stock, and the price goes for $1,787 and 76 How much so how much was that again? cents. 1,700 $1,787.76. Okay. That's quite cheap. Sorry. Come again? Oh, that's quite cheap. Where Yep. and how long will it take to ship? One to two business days. Okay. Yep. And shipping cost is $25. Does that include a This is like, excluding a GST. Okay? For the information, the price is set to a 1,787 is excluding GST. okay. And Yep. is the shipping does that include the insurance and the shipping? Sorry? Does that include shipping insurance? No. That's not not include the shipping charge. I said the shipping charges is $25. Okay. So total it goes you want me the total? Yes. Okay. Plus it's $1,812.76 plus Is GST 10? GST. It's a the price I said is excluding GST, not including. Okay. Yep.","start_word":107,"end_word":504,"sentiment":"neutral","sentiment_score":0.02424728501606826},{"text":"I'm able to just make an order online and be able to get that, or do I have to do something else? Because I haven't so there's not a specific problem.","start_word":505,"end_word":535,"sentiment":"positive","sentiment_score":0.6008527874946594},{"text":"That's what actually, I need I would need your details, like, your details, phone number, name, and address to be delivered.","start_word":536,"end_word":556,"sentiment":"neutral","sentiment_score":0.30249112844467163},{"text":"So, yeah, we can proceed with it. And I'll draft you an invoice. It will be sent to a Gmail once paid so we can place an order. And one to two business days, you will receive your product.","start_word":557,"end_word":595,"sentiment":"positive","sentiment_score":0.4974195659160614},{"text":"Okay. Yep. So that's How the much reason would the I g asked you if you can just fill out fill out like, you can just request a quote over this. I can I will get your information, and then we can proceed ahead? yep. How much would the GST be? Because he said that it's it's be? 1,994 I s. Phone number. Is that also included in shipping? Yep. Shipping as well. Okay. Do they have it in stock? And so it'd be shipped from elsewhere Yep. From to Sydney. from Sydney to Perth. Yep. And you and it it doesn't have to go from a secondary supplier. You have it in stock in your location? Yep. We do have it installed. As I mentioned, we do have 14 pieces installed. Okay. Yep. So it will only take one to two business days? Sorry? It will take one to two business days to arrive. One to two business days. Yep. One to two business days. Yep. Maybe if you process today, you you will receive it tomorrow or day after tomorrow. Okay. I'll I'll put a quote through. Yeah. You can just request a quote so I can get you the invoice rates will be sent to a email. And once paid, so we can just place order, and I'll be sharing you the tracking details so you can be in touch. Yep. Alright? Yep.","start_word":596,"end_word":831,"sentiment":"neutral","sentiment_score":0.15487568358243525},{"text":"That's all good. Thank you. Thanks. Thanks, Matt. Cheers. Bye.","start_word":832,"end_word":841,"sentiment":"positive","sentiment_score":0.7472785115242004}],"average":{"sentiment":"neutral","sentiment_score":0.08982257583318067}}}}