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And, yeah, we do offer a Internet service under Supa Network, Linham Network, NBN, and Digitech. So have you already confirmed which network is enabled for your address? Okay. It's okay. Yeah. Address. Yeah. One moment. You caught up. I heard Unit 106. Mhmm. No. It's okay. May I have the ZIP code, please? ZIP ZIP code? Okay. Got it. Thank you so much. And may I have your first name? Thank you so much, Filippo. Just give me a minute, Sergio. I place you on hold. I'll just ask our tech team to check this address. Okay? Just bear with me. Thank you. Thank you so much for patiently waiting, Filippo. Alright. So we confirmed that your address is for Supa Network. And if you would like to order or start a service connection to this address, Please be advised our ordering process should be done through our website, which is airtel.net.au. You will be able to select which one you would like to have. We do have the super basic. Oh, okay. Sure. I'm so sorry to hear about that. 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Good morning. Thank you so much for calling Airtel account. How may I help you today? Okay.\n\nHello? We appreciate your call today. And, yeah, we do offer a Internet service under Supa Network, Linham Network, NBN, and Digitech. So have you already confirmed which network is enabled for your address? Okay.\n\nIt's okay. Yeah. Address. Yeah. One moment.\n\nYou caught up. I heard Unit 106. Mhmm. No. It's okay.\n\nMay I have the ZIP code, please? ZIP ZIP code? Okay. Got it. Thank you so much.\n\nAnd may I have your first name? Thank you so much, Filippo. Just give me a minute, Sergio. I place you on hold. I'll just ask our tech team to check this address.\n\nOkay? Just bear with me. Thank you. Thank you so much for patiently waiting, Filippo. Alright.\n\nSo we confirmed that your address is for Supa Network. And if you would like to order or start a service connection to this address, Please be advised our ordering process should be done through our website, which is airtel.net.au. You will be able to select which one you would like to have. We do have the super basic. Oh, okay.\n\nSure. I'm so sorry to hear about that. So this will be it did. Okay. Sure.\n\nSo let me transfer you to our tech team to further assist you in reference with your over the phone activation process. Okay? Alright. 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Network.","start":329.775,"end":334.595,"sentiment":"neutral","sentiment_score":0.13040032908320426},{"text":"And if you would like to order or start a service connection to this address, Please be advised our ordering process should be done through our website, which is airtel.net.au.","start":335.535,"end":349.82,"sentiment":"neutral","sentiment_score":0.042251975275576115},{"text":"You will be able to select which one you would like to have.","start":349.88,"end":354.6,"sentiment":"neutral","sentiment_score":0.06720684210841472},{"text":"We do have the super basic.","start":354.6,"end":356.3,"sentiment":"neutral","sentiment_score":-0.020773234001050394},{"text":"Oh, okay.","start":370.71002,"end":371.45,"sentiment":"neutral","sentiment_score":-0.042460910975933075}],"sentiment":"neutral","sentiment_score":0.05304410279591064,"num_words":61,"start":329.775,"end":371.45},{"sentences":[{"text":"Sure.","start":371.51,"end":371.83002,"sentiment":"neutral","sentiment_score":-0.02565782144665718},{"text":"I'm so sorry to hear about that.","start":371.83002,"end":373.59,"sentiment":"neutral","sentiment_score":-0.08739840292504855},{"text":"So this will be it did.","start":373.59,"end":376.01,"sentiment":"neutral","sentiment_score":0.04020725687344869},{"text":"Okay.","start":396.68002,"end":397.16,"sentiment":"neutral","sentiment_score":-0.0270716343075037},{"text":"Sure.","start":397.16,"end":397.64,"sentiment":"neutral","sentiment_score":0.031331617385149}],"sentiment":"neutral","sentiment_score":-0.024496444850228727,"num_words":16,"start":371.51,"end":397.64},{"sentences":[{"text":"So let me transfer you to our tech team to further assist you in reference with your over the phone activation process.","start":397.64,"end":405.02002,"sentiment":"neutral","sentiment_score":0.07627237164838747},{"text":"Okay?","start":405.08002,"end":405.58002,"sentiment":"neutral","sentiment_score":0.010061982087790966},{"text":"Alright.","start":407.0,"end":407.5,"sentiment":"neutral","sentiment_score":0.04487534612417221},{"text":"Thank you.","start":407.64,"end":408.46002,"sentiment":"neutral","sentiment_score":0.13172688335180283}],"sentiment":"neutral","sentiment_score":0.07678397196846512,"num_words":26,"start":397.64,"end":408.46002}]}}]},{"alternatives":[{"transcript":"Hey. Good morning. My name is Phil. I'm calling you because we are gonna move from home from we are living in Canberra. Right? And we are living in Watson, and we are gonna move to another building now today, actually. So we need to get Internet in there, and I'm pretty sure the building has your company in there involved. So that's why I'm calling you because my friend recommend this Internet for that place. Thank you, bro. Oh, yeah. You're sorry. One second. You're fine. No. No. I go I pick one and you have to buy. That was break? Yeah. I will break, and then be back. Okay. No worries. We're I'm gonna be here the whole day. No worries. Thanks. Thank you. Sorry. Sorry for that. Because we are gonna we we are moving moving everything and well, the thing is yeah. Well so we need Internet. I'm I'm I provide I'm gonna provide you my new address. Yeah. It's one second, please. Because it's just in here. It's Unit 106, and the address is 11 Launceston Street. Oh, one moment. Yes. It's called. That's the unit. And then the street, it's 11 Launceston Street. That's in Philip. I can tell you, if you want or you prefer, the name of the building. So what? Sorry? Oh, it's 2606. It's Filippois, f I l I p p o. Yeah. Okay. Yeah. Yeah. No worries. No worries. Yeah. Yeah. No. Look. Sorry sorry for the interruption. I'm calling you because I tried to do 1,000 times yesterday on the in your website, and I couldn't. Like, it's really, really bad website, so I prefer to do everything on the phone with you guys. Yeah. No. It's all good. It's all good. Actually, I saw the reviews on on Google, and the website has, like, a 1.5 from five stars. Everyone is complaining about the website. It's really, really bad. So I prefer to like, I I read the comments, and everyone said, like, you have to call. You have to call. You have to call. So that's why I'm calling you to yeah. Yeah. Okay. Thanks for use. 20. Information. Fuck. 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Good morning. My name is Phil. I'm calling you because we are gonna move from home from we are living in Canberra. Right?\n\nAnd we are living in Watson, and we are gonna move to another building now today, actually. So we need to get Internet in there, and I'm pretty sure the building has your company in there involved. So that's why I'm calling you because my friend recommend this Internet for that place. Thank you, bro. Oh, yeah.\n\nYou're sorry. One second. You're fine. No. No.\n\nI go I pick one and you have to buy. That was break? Yeah. I will break, and then be back. Okay.\n\nNo worries. We're I'm gonna be here the whole day. No worries. Thanks. Thank you.\n\nSorry. Sorry for that. Because we are gonna we we are moving moving everything and well, the thing is yeah. Well so we need Internet. I'm I'm I provide I'm gonna provide you my new address.\n\nYeah. It's one second, please. Because it's just in here. It's Unit 106, and the address is 11 Launceston Street. Oh, one moment.\n\nYes. It's called. That's the unit. And then the street, it's 11 Launceston Street. That's in Philip.\n\nI can tell you, if you want or you prefer, the name of the building. So what? Sorry? Oh, it's 2606. It's Filippois, f I l I p p o.\n\nYeah. Okay. Yeah. Yeah. No worries.\n\nNo worries. Yeah. Yeah. No. Look.\n\nSorry sorry for the interruption. I'm calling you because I tried to do 1,000 times yesterday on the in your website, and I couldn't. Like, it's really, really bad website, so I prefer to do everything on the phone with you guys. Yeah. No.\n\nIt's all good. It's all good. Actually, I saw the reviews on on Google, and the website has, like, a 1.5 from five stars. Everyone is complaining about the website. It's really, really bad.\n\nSo I prefer to like, I I read the comments, and everyone said, like, you have to call. You have to call. You have to call. So that's why I'm calling you to yeah. Yeah.\n\nOkay. Thanks for use. 20. Information. Fuck.\n\nFuck.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.18383726477622983},{"text":"Good morning.","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.2573551684617996},{"text":"My name is Phil.","start":6.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.14543060213327408},{"text":"I'm calling you because we are gonna move from home from we are living in Canberra.","start":7.7599998,"end":13.475,"sentiment":"neutral","sentiment_score":0.12427451554685831},{"text":"Right?","start":14.255,"end":14.755,"sentiment":"neutral","sentiment_score":0.0940192937850952}],"sentiment":"neutral","sentiment_score":0.14011173136532307,"num_words":24,"start":5.92,"end":14.755},{"sentences":[{"text":"And we are living in Watson, and we are gonna move to another building now today, actually.","start":15.215,"end":22.255001,"sentiment":"neutral","sentiment_score":0.05457619752954034},{"text":"So we need to get Internet in there, and I'm pretty sure the building has your company in there involved.","start":22.255001,"end":32.74,"sentiment":"neutral","sentiment_score":0.09240352027118207},{"text":"So that's why I'm calling you because my friend recommend this Internet for that place.","start":32.88,"end":38.260002,"sentiment":"neutral","sentiment_score":0.2044407109419505},{"text":"Thank you, bro.","start":58.170002,"end":58.99,"sentiment":"neutral","sentiment_score":0.1950548142194748},{"text":"Oh, yeah.","start":59.21,"end":59.61,"sentiment":"neutral","sentiment_score":0.038806142285466194}],"sentiment":"neutral","sentiment_score":0.1141272483295516,"num_words":57,"start":15.215,"end":59.61},{"sentences":[{"text":"You're sorry.","start":59.61,"end":60.33,"sentiment":"neutral","sentiment_score":-0.05409315228462219},{"text":"One second.","start":60.33,"end":60.97,"sentiment":"neutral","sentiment_score":-0.03263439051806927},{"text":"You're 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or you prefer, the name of the building.","start":131.495,"end":135.515,"sentiment":"neutral","sentiment_score":0.011705461951593558},{"text":"So what?","start":142.93001,"end":143.41,"sentiment":"neutral","sentiment_score":-0.016307607293128967},{"text":"Sorry?","start":143.41,"end":143.91,"sentiment":"neutral","sentiment_score":-0.004378930665552616},{"text":"Oh, it's 2606.","start":147.01001,"end":149.75,"sentiment":"neutral","sentiment_score":0.006058881680170695},{"text":"It's Filippois, f I l I p p 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worries.","start":328.765,"end":329.425,"sentiment":"neutral","sentiment_score":0.09998787939548492},{"text":"Yeah.","start":335.725,"end":336.225,"sentiment":"neutral","sentiment_score":0.08304286003112793},{"text":"Yeah.","start":355.05502,"end":355.295,"sentiment":"neutral","sentiment_score":0.004301481880247593},{"text":"No.","start":355.295,"end":355.61502,"sentiment":"neutral","sentiment_score":-0.10448465496301652},{"text":"Look.","start":355.61502,"end":355.935,"sentiment":"neutral","sentiment_score":-0.07904957234859467}],"sentiment":"neutral","sentiment_score":0.017297645565122366,"num_words":6,"start":328.765,"end":355.935},{"sentences":[{"text":"Sorry sorry for the interruption.","start":355.935,"end":357.475,"sentiment":"neutral","sentiment_score":-0.24341337084770204},{"text":"I'm calling you because I tried to do 1,000 times yesterday on the in your website, and I couldn't.","start":357.61502,"end":364.13,"sentiment":"neutral","sentiment_score":-0.2896217664605693},{"text":"Like, it's really, really bad website, so I prefer to do everything on the phone with you guys.","start":364.27,"end":370.13,"sentiment":"negative","sentiment_score":-0.41637979613410103},{"text":"Yeah.","start":372.03,"end":372.53,"sentiment":"neutral","sentiment_score":-0.026311980560421944},{"text":"No.","start":373.22998,"end":373.38998,"sentiment":"neutral","sentiment_score":-0.13999280333518982}],"sentiment":"neutral","sentiment_score":-0.3268413984386081,"num_words":44,"start":355.935,"end":373.38998},{"sentences":[{"text":"It's all good.","start":373.38998,"end":374.03,"sentiment":"neutral","sentiment_score":-0.004900265485048294},{"text":"It's all good.","start":374.03,"end":375.00998,"sentiment":"neutral","sentiment_score":0.09563607474168141},{"text":"Actually, I saw the reviews on on Google, and the website has, like, a 1.5 from five stars.","start":375.22998,"end":382.69498,"sentiment":"neutral","sentiment_score":-0.1280876628847586},{"text":"Everyone is complaining about the website.","start":382.995,"end":385.555,"sentiment":"negative","sentiment_score":-0.4183655579884847},{"text":"It's really, really bad.","start":385.555,"end":386.91498,"sentiment":"negative","sentiment_score":-0.4781734272837639}],"sentiment":"neutral","sentiment_score":-0.18988992827122703,"num_words":34,"start":373.38998,"end":386.91498},{"sentences":[{"text":"So I prefer to like, I I read the comments, and everyone said, like, you have to call.","start":386.91498,"end":391.875,"sentiment":"neutral","sentiment_score":-0.20583473063177532},{"text":"You have to call.","start":391.875,"end":392.51498,"sentiment":"neutral","sentiment_score":-0.19590584933757782},{"text":"You have to call.","start":392.51498,"end":393.155,"sentiment":"neutral","sentiment_score":-0.16089774668216705},{"text":"So that's why I'm calling you to yeah.","start":393.155,"end":405.46,"sentiment":"neutral","sentiment_score":-0.05804791930131614},{"text":"Yeah.","start":405.91998,"end":406.24,"sentiment":"neutral","sentiment_score":0.003183633089065552}],"sentiment":"neutral","sentiment_score":-0.1598125501934971,"num_words":35,"start":386.91498,"end":406.24},{"sentences":[{"text":"Okay.","start":406.24,"end":406.575,"sentiment":"neutral","sentiment_score":0.01704077050089836},{"text":"Thanks for 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Good morning. Thank you so much for calling Airtel account. How may I help you today?\n\nChannel 1: Hey. Good morning. My name is Phil. I'm calling you because we are gonna move from home from we are living in Canberra. Right?\n\nChannel 0: Okay.\n\nChannel 1: And we are living in Watson, and we are gonna move to another building now today, actually. So we need to get Internet in there, and I'm pretty sure the building has your company in there involved. So that's why I'm calling you because my friend recommend this Internet for that place.\n\nChannel 0: Hello? We appreciate your call today. And, yeah, we do offer a Internet service under Supa Network, Linham Network, NBN, and Digitech. So have you already confirmed which network is enabled for your address?\n\nChannel 1: Thank you, bro. Oh, yeah. You're sorry. One second. You're fine.\n\nNo. No. I go I pick one and you have to buy. That was break? Yeah.\n\nI will break, and then be back. Okay. No worries. We're I'm gonna be here the whole day. No worries.\n\nThanks. Thank you. Sorry. Sorry for that.\n\nChannel 0: Okay.\n\nChannel 1: Because we are gonna\n\nChannel 0: It's\n\nChannel 1: we we\n\nChannel 0: okay.\n\nChannel 1: are moving moving everything\n\nChannel 0: Yeah.\n\nChannel 1: and well, the thing is yeah. Well so we need Internet. I'm I'm I provide I'm gonna provide you my new\n\nChannel 0: Address.\n\nChannel 1: address. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: It's one second, please. Because it's just in here. It's Unit 106, and the address is 11 Launceston Street.\n\nChannel 0: One moment.\n\nChannel 1: Oh, one moment.\n\nChannel 0: You\n\nChannel 1: Yes.\n\nChannel 0: caught\n\nChannel 1: It's\n\nChannel 0: up.\n\nChannel 1: called.\n\nChannel 0: I heard Unit 106.\n\nChannel 1: That's the unit. And then the street, it's 11 Launceston\n\nChannel 0: Mhmm.\n\nChannel 1: Street. That's in Philip. I can tell you, if you want or you prefer, the name of the building.\n\nChannel 0: No. It's okay. May I have the ZIP code, please?\n\nChannel 1: So what? Sorry?\n\nChannel 0: ZIP ZIP code?\n\nChannel 1: Oh, it's 2606.\n\nChannel 0: Okay. Got it. Thank you so much. And may I have your first name?\n\nChannel 1: It's Filippois, f I l I p p o.\n\nChannel 0: Thank you so much, Filippo. Just give me a minute, Sergio. I place you on hold. I'll just ask our tech team to check this address. Okay?\n\nJust bear with\n\nChannel 1: Yeah.\n\nChannel 0: me.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Thank you. Thank you so much for patiently waiting, Filippo.\n\nChannel 1: Yeah. No worries. No worries.\n\nChannel 0: Alright. So we confirmed that your address is for Supa Network. And\n\nChannel 1: Yeah.\n\nChannel 0: if you would like to order or start a service connection to this address, Please be advised our ordering process should be done through our website, which is airtel.net.au. You will be able to select which one you would like to have. We do have\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: No.\n\nChannel 0: super\n\nChannel 1: Look.\n\nChannel 0: basic.\n\nChannel 1: Sorry sorry for the interruption. I'm calling you because I tried to do 1,000 times yesterday on the in your website, and I couldn't. Like, it's really, really bad website, so I prefer to do everything on the phone with you guys.\n\nChannel 0: Oh, okay. Sure. I'm\n\nChannel 1: Yeah.\n\nChannel 0: so sorry to hear about\n\nChannel 1: No.\n\nChannel 0: that.\n\nChannel 1: It's all\n\nChannel 0: So this\n\nChannel 1: good.\n\nChannel 0: will\n\nChannel 1: It's\n\nChannel 0: be\n\nChannel 1: all good. Actually,\n\nChannel 0: it did.\n\nChannel 1: I saw the reviews on on Google, and the website has, like, a 1.5 from five stars. Everyone is complaining about the website. It's really, really bad. So I prefer to like, I I read the comments, and everyone said, like, you have to call. You have to call.\n\nYou have to call. So that's why I'm calling you to\n\nChannel 0: Okay. Sure. So let me transfer you to our tech team to further assist you in reference with your over the phone activation process.\n\nChannel 1: yeah.\n\nChannel 0: Okay?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thanks for use. 20. Information. Fuck. Fuck.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.2809872031211853},{"text":"Good morning.","start":1.12,"end":1.76,"sentiment":"positive","sentiment_score":0.481844499707222},{"text":"Thank you so much for calling Airtel account.","start":1.76,"end":4.08,"sentiment":"positive","sentiment_score":0.6663486808538437},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.5534924864768982}],"sentiment":"positive","sentiment_score":0.5821423863663393,"channel":0,"num_words":17,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Hey.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.18383726477622983},{"text":"Good morning.","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.2573551684617996},{"text":"My name is Phil.","start":6.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.14543060213327408},{"text":"I'm calling you because we are gonna move from home from we are living in Canberra.","start":7.7599998,"end":13.475,"sentiment":"neutral","sentiment_score":0.12427451554685831},{"text":"Right?","start":14.255,"end":14.755,"sentiment":"neutral","sentiment_score":0.0940192937850952}],"sentiment":"neutral","sentiment_score":0.14011173136532307,"channel":1,"num_words":24,"start":5.92,"end":14.755},{"sentences":[{"text":"Okay.","start":14.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.08092020452022552}],"sentiment":"neutral","sentiment_score":0.08092020452022552,"channel":0,"num_words":1,"start":14.88,"end":15.38},{"sentences":[{"text":"And we are living in Watson, and we are gonna move to another building now today, actually.","start":15.215,"end":22.255001,"sentiment":"neutral","sentiment_score":0.05457619752954034},{"text":"So we need to get Internet in there, and I'm pretty sure the building has your company in there 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you.","start":407.64,"end":408.46002,"sentiment":"neutral","sentiment_score":0.13172688335180283}],"sentiment":"neutral","sentiment_score":0.10277637094259262,"channel":0,"num_words":3,"start":407.0,"end":408.46002},{"sentences":[{"text":"Thanks for use.","start":408.815,"end":409.71503,"sentiment":"neutral","sentiment_score":0.15119637052218118},{"text":"20.","start":460.47,"end":460.97,"sentiment":"neutral","sentiment_score":-0.010566331446170809},{"text":"Information.","start":462.55002,"end":463.05002,"sentiment":"neutral","sentiment_score":-0.11964155733585358},{"text":"Fuck.","start":471.075,"end":471.575,"sentiment":"negative","sentiment_score":-0.37273934483528137},{"text":"Fuck.","start":479.11087,"end":479.61087,"sentiment":"neutral","sentiment_score":-0.07866044342517853}],"sentiment":"neutral","sentiment_score":-0.018288366496562958,"channel":1,"num_words":7,"start":408.815,"end":479.61087}]},"summary":{"result":"success","short":"A customer named Filippo calls Airtel account to inquire about internet service for his new home. He confirms the address and provides his new address, but has difficulty with the website. The representative informs him that the ordering process will be done through their website, and transfers him to the tech team for further assistance."},"intents":{"segments":[{"text":"And, yeah, we do offer a Internet service under Supa Network, Linham Network, NBN, and Digitech. So have you already confirmed which network is enabled for your address? Thank you, bro.","start_word":100,"end_word":130,"intents":[{"intent":"Confirm and request internet service","confidence_score":0.000020309275}]},{"text":"Just give me a minute, Sergio. I place you on hold. I'll just ask our tech team to check this address. Okay?","start_word":332,"end_word":353,"intents":[{"intent":"Check address","confidence_score":0.9261425}]},{"text":"Just give me a minute, Sergio. I place you on hold. I'll just ask our tech team to check this address. Okay? Just bear with Yeah.","start_word":332,"end_word":357,"intents":[{"intent":"Place on hold","confidence_score":0.5393942}]},{"text":"if you would like to order or start a service connection to this address, Please be advised our ordering process should be done through our website, which is airtel.net.au. You will be able to select which one you would like to have. We do have Yeah.","start_word":389,"end_word":434,"intents":[{"intent":"Order service connection","confidence_score":0.74504876}]},{"text":"So let me transfer you to our tech team to further assist you in reference with your over the phone activation process. yeah. Okay? Yeah.","start_word":569,"end_word":593,"intents":[{"intent":"Transfer call to tech team","confidence_score":0.19307552}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2809872031211853},{"text":"Good morning. Thank you so much for calling Airtel account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5921196341514587},{"text":"Hey. Good morning. My name is Phil. I'm calling you because we are gonna move from home from we are living in Canberra. Right? Okay. And we are living in Watson, and we are gonna move to another building now today, actually. So we need to get Internet in there, and I'm pretty sure the building has your company in there involved. So that's why I'm calling you because my friend recommend this Internet for that place. Hello?","start_word":17,"end_word":94,"sentiment":"neutral","sentiment_score":0.12697908282279968},{"text":"We appreciate your call today.","start_word":95,"end_word":99,"sentiment":"positive","sentiment_score":0.5678741335868835},{"text":"And, yeah, we do offer a Internet service under Supa Network, Linham Network, NBN, and Digitech. So have you already confirmed which network is enabled for your address? Thank you, bro. Oh, yeah. You're sorry. One second. You're fine. No. No. I go I pick one and you have to buy. That was break? Yeah. I will break, and then be back. Okay. No worries. We're I'm gonna be here the whole day. No worries. Thanks. Thank you. Sorry. Sorry for that. Okay. Because we are gonna It's we we okay. are moving moving everything Yeah. and well, the thing is yeah. Well so we need Internet. I'm I'm I provide I'm gonna provide you my new Address. address. Yeah. Yeah. It's one second, please. Because it's just in here. It's Unit 106, and the address is 11 Launceston Street. One moment. Oh, one moment. You Yes. caught It's up. called. I heard Unit 106. That's the unit. And then the street, it's 11 Launceston Mhmm. Street. That's in Philip. I can tell you, if you want or you prefer, the name of the building. No. It's okay. May I have the ZIP code, please? So what? Sorry? ZIP ZIP code? Oh, it's 2606. Okay. Got it.","start_word":100,"end_word":306,"sentiment":"neutral","sentiment_score":0.03634740719976633},{"text":"Thank you so much.","start_word":307,"end_word":310,"sentiment":"positive","sentiment_score":0.5147061347961426},{"text":"And may I have your first name? It's Filippois, f I l I p p o.","start_word":311,"end_word":326,"sentiment":"neutral","sentiment_score":0.06761371344327927},{"text":"Thank you so much, Filippo.","start_word":327,"end_word":331,"sentiment":"positive","sentiment_score":0.4683164656162262},{"text":"Just give me a minute, Sergio. I place you on hold. I'll just ask our tech team to check this address. Okay? Just bear with Yeah. me. Okay. Yeah.","start_word":332,"end_word":360,"sentiment":"neutral","sentiment_score":0.12928125262260437},{"text":"Thank you. Thank you so much for patiently waiting, Filippo.","start_word":361,"end_word":370,"sentiment":"positive","sentiment_score":0.5712295174598694},{"text":"Yeah. No worries. No worries. Alright. So we confirmed that your address is for Supa Network. And Yeah. if you would like to order or start a service connection to this address, Please be advised our ordering process should be done through our website, which is airtel.net.au. You will be able to select which one you would like to have. We do have Yeah. the No. super Look. basic. Sorry sorry for the interruption. I'm calling you because I tried to do 1,000 times yesterday on the in your website, and I couldn't.","start_word":371,"end_word":463,"sentiment":"neutral","sentiment_score":-0.025818629190325737},{"text":"Like, it's really, really bad website, so I prefer to do everything on the phone with you guys.","start_word":464,"end_word":481,"sentiment":"negative","sentiment_score":-0.4272688329219818},{"text":"Oh, okay. Sure. I'm Yeah. so sorry to hear about No. that. It's all So this good. will It's be all good. Actually, it did. 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Fuck.","start_word":603,"end_word":604,"sentiment":"negative","sentiment_score":-0.6597269028425217}],"average":{"sentiment":"neutral","sentiment_score":0.03452584218170683}}}}