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I'm doing well. Thanks, Ronald. How are you? You're welcome.\n\nYeah. No. I'm all good. Thanks, Ronald. Thanks for calling now, and good luck with everything.\n\nThank you.","paragraphs":[{"sentences":[{"text":"All Bridges.","start":1.1999999,"end":1.86,"sentiment":"neutral","sentiment_score":0.029846323654055595},{"text":"I'm doing well.","start":12.0,"end":12.719999,"sentiment":"positive","sentiment_score":0.4488152066866557},{"text":"Thanks, Ronald.","start":12.719999,"end":13.36,"sentiment":"positive","sentiment_score":0.5172529220581055},{"text":"How are you?","start":13.36,"end":14.179999,"sentiment":"neutral","sentiment_score":0.3166321317354838},{"text":"You're welcome.","start":17.365,"end":18.105,"sentiment":"positive","sentiment_score":0.4207642078399658}],"sentiment":"positive","sentiment_score":0.352672410197556,"num_words":12,"start":1.1999999,"end":18.105},{"sentences":[{"text":"Yeah.","start":78.48499,"end":78.80499,"sentiment":"neutral","sentiment_score":0.06181708723306656},{"text":"No.","start":78.80499,"end":78.965,"sentiment":"neutral","sentiment_score":0.01834479346871376},{"text":"I'm all good.","start":78.965,"end":79.44499,"sentiment":"neutral","sentiment_score":0.1651617462436358},{"text":"Thanks, Ronald.","start":79.44499,"end":80.085,"sentiment":"positive","sentiment_score":0.44705286622047424},{"text":"Thanks for calling now, and good luck with everything.","start":80.085,"end":82.585,"sentiment":"positive","sentiment_score":0.59878495004442}],"sentiment":"positive","sentiment_score":0.42867608764208853,"num_words":16,"start":78.48499,"end":82.585},{"sentences":[{"text":"Thank you.","start":82.645,"end":83.465,"sentiment":"positive","sentiment_score":0.39766907691955566}],"sentiment":"positive","sentiment_score":0.39766907691955566,"num_words":2,"start":82.645,"end":83.465}]}}]}],"paragraphs":{"transcript":"\nChannel 1: All Bridges.\n\nChannel 0: Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm doing well. Thanks, Ronald. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking.\n\nChannel 1: You're welcome.\n\nChannel 0: Paul, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Paul, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.\n\nAnd reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second of October.\n\nChannel 1: Yeah. No. I'm all good. Thanks, Ronald. Thanks for calling now, and good luck with everything.\n\nThank you.","paragraphs":[{"sentences":[{"text":"All Bridges.","start":1.1999999,"end":1.86,"sentiment":"neutral","sentiment_score":0.029846323654055595}],"sentiment":"neutral","sentiment_score":0.029846323654055595,"channel":1,"num_words":2,"start":1.1999999,"end":1.86},{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.11230863630771636},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.33109240233898163},{"text":"Paul, it's Ronald from Cloud Solution IT.","start":5.8399997,"end":9.86,"sentiment":"neutral","sentiment_score":0.18533762012209212},{"text":"How are you doing today?","start":10.559999,"end":11.78,"sentiment":"neutral","sentiment_score":0.22403198778629302}],"sentiment":"neutral","sentiment_score":0.2128011147181193,"channel":0,"num_words":15,"start":4.16,"end":11.78},{"sentences":[{"text":"I'm doing well.","start":12.0,"end":12.719999,"sentiment":"positive","sentiment_score":0.4488152066866557},{"text":"Thanks, Ronald.","start":12.719999,"end":13.36,"sentiment":"positive","sentiment_score":0.5172529220581055},{"text":"How are you?","start":13.36,"end":14.179999,"sentiment":"neutral","sentiment_score":0.3166321317354838}],"sentiment":"positive","sentiment_score":0.4163559824228287,"channel":1,"num_words":8,"start":12.0,"end":14.179999},{"sentences":[{"text":"I'm doing wonderful.","start":14.485,"end":15.705,"sentiment":"positive","sentiment_score":0.7180917263031006},{"text":"Thank you for asking.","start":15.844999,"end":16.825,"sentiment":"positive","sentiment_score":0.65809565782547}],"sentiment":"positive","sentiment_score":0.6838082586015973,"channel":0,"num_words":7,"start":14.485,"end":16.825},{"sentences":[{"text":"You're welcome.","start":17.365,"end":18.105,"sentiment":"positive","sentiment_score":0.4207642078399658}],"sentiment":"positive","sentiment_score":0.4207642078399658,"channel":1,"num_words":2,"start":17.365,"end":18.105},{"sentences":[{"text":"Paul, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":17.685,"end":25.545,"sentiment":"neutral","sentiment_score":0.07134261292715867},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":26.005001,"end":36.42,"sentiment":"neutral","sentiment_score":0.07739762134022182},{"text":"Name of the company again, Paul, it's Cloud Solution IT.","start":37.44,"end":40.9,"sentiment":"neutral","sentiment_score":0.06531872153282166},{"text":"We are a managed service provider.","start":41.495003,"end":43.835,"sentiment":"neutral","sentiment_score":0.06584400124847889},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":44.375,"end":56.715,"sentiment":"neutral","sentiment_score":0.07398540273308754}],"sentiment":"neutral","sentiment_score":0.07282439975634865,"channel":0,"num_words":92,"start":17.685,"end":56.715},{"sentences":[{"text":"And reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":57.27,"end":67.77,"sentiment":"neutral","sentiment_score":0.05688558587183555},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second of October.","start":68.47,"end":75.774994,"sentiment":"neutral","sentiment_score":0.06139677939446349}],"sentiment":"neutral","sentiment_score":0.058634824176528016,"channel":0,"num_words":49,"start":57.27,"end":75.774994},{"sentences":[{"text":"Yeah.","start":78.48499,"end":78.80499,"sentiment":"neutral","sentiment_score":0.06181708723306656},{"text":"No.","start":78.80499,"end":78.965,"sentiment":"neutral","sentiment_score":0.01834479346871376},{"text":"I'm all good.","start":78.965,"end":79.44499,"sentiment":"neutral","sentiment_score":0.1651617462436358},{"text":"Thanks, Ronald.","start":79.44499,"end":80.085,"sentiment":"positive","sentiment_score":0.44705286622047424},{"text":"Thanks for calling now, and good luck with everything.","start":80.085,"end":82.585,"sentiment":"positive","sentiment_score":0.59878495004442}],"sentiment":"positive","sentiment_score":0.42867608764208853,"channel":1,"num_words":16,"start":78.48499,"end":82.585},{"sentences":[{"text":"Thank you.","start":82.645,"end":83.465,"sentiment":"positive","sentiment_score":0.39766907691955566}],"sentiment":"positive","sentiment_score":0.39766907691955566,"channel":1,"num_words":2,"start":82.645,"end":83.465}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Paul, to introduce their company and offer their managed service provider services. They mention that they are Microsoft trusted partnering with Paul's company and hope to arrange an introductory meeting with Paul's CTO, Mr. Baljit Singh. They request Paul's availability for a meeting on the first or second of October."},"intents":{"segments":[{"text":"Paul, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":34,"end_word":84,"intents":[{"intent":"Introduce company","confidence_score":0.08547538}]}]},"sentiments":{"segments":[{"text":"All Bridges. Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.18269434571266177},{"text":"I'm doing well. 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And reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second of October. Yeah. No. I'm all good.","start_word":34,"end_word":179,"sentiment":"neutral","sentiment_score":0.07021184265613556},{"text":"Thanks, Ronald. Thanks for calling now, and good luck with everything. Thank you.","start_word":180,"end_word":192,"sentiment":"positive","sentiment_score":0.5380714535713196}],"average":{"sentiment":"neutral","sentiment_score":0.16393999783497937}}}}