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Cameron. My name is Alex. How are you going? I'm alright. Cameron, sorry.\n\nThis is a a a cold call, and I do apologize. I I run my own stormwater sorry, flood and stormwater modeling consultancy, engineering consultancy in Victoria. And I I came across you guys. I sent you a LinkedIn message. I can't stand LinkedIn message.\n\nI know that usually not many people look at them anyway, and I just wanted to introduce myself more than anything in my business and, yeah, see if you ever do need flood modeling. And, yeah, I I I saw that you do store design. We don't. I would I wouldn't typically do any design. I'd I'd I'd do modeling for you if you ever needed it, but I'd leave all that rest of that stuff put to you.\n\nAnd I was, yeah, curious if if I could speak to someone who would be best to speak to or yeah. Okay. Oh, yeah. Yeah. Chris is lovely.\n\nYes. That would be amazing. Even if I could email a capability statement and to to to someone, that would be amazing. Okay. Pretty good.\n\nOh, fantastic. Thanks so much, Cameron. I really appreciate it. I'll I'll send through an introduction. Right.\n\nPradeep, cheers. Thank you. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Cameron.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.21959112584590912},{"text":"My name is Alex.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.258927408605814},{"text":"How are you going?","start":4.08,"end":4.9,"sentiment":"positive","sentiment_score":0.36417073011398315},{"text":"I'm alright.","start":6.8799996,"end":7.54,"sentiment":"neutral","sentiment_score":0.12050464376807213},{"text":"Cameron, sorry.","start":7.9199996,"end":8.96,"sentiment":"neutral","sentiment_score":-0.07722815871238708}],"sentiment":"neutral","sentiment_score":0.21558055547731264,"num_words":14,"start":2.48,"end":8.96},{"sentences":[{"text":"This is a a a cold call, and I do apologize.","start":8.96,"end":11.86,"sentiment":"neutral","sentiment_score":-0.2679053382440047},{"text":"I I run my own stormwater sorry, flood and stormwater modeling consultancy, engineering consultancy in 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Cameron speaking. Not too bad, Alex. How are you? Yeah. Probably Jeff or Nick would be the two to speak to. I know Nick's currently in a meeting, but we normally outsource most of that to a consultancy called Aflox. I'm not sure if you know Chris Beardshaw. But, yeah, we use him quite a lot for our, yeah, flood modeling or anytime it gets a little bit tricky, we sort of bring him into the the fold. So, yeah, I'm happy for you to leave a message, and I can see if Jeff or Nick wanna give you a callback about it. But yeah. Yeah. Yep. That's fine. You're more than welcome to send it through to admin@LanCivil.com.au. That's, yeah, an email that everyone in the office has got access to. And, yeah, it's pretty regularly sort of monitored for correspondence comes in. No. You're welcome. Perfect. Sounds good. Alright. Take care. You too. 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Civils. Cameron speaking. Not too bad, Alex. How are you? Yeah.\n\nProbably Jeff or Nick would be the two to speak to. I know Nick's currently in a meeting, but we normally outsource most of that to a consultancy called Aflox. I'm not sure if you know Chris Beardshaw. But, yeah, we use him quite a lot for our, yeah, flood modeling or anytime it gets a little bit tricky, we sort of bring him into the the fold. So, yeah, I'm happy for you to leave a message, and I can see if Jeff or Nick wanna give you a callback about it.\n\nBut yeah. Yeah. Yep. That's fine. You're more than welcome to send it through to admin@LanCivil.com.au.\n\nThat's, yeah, an email that everyone in the office has got access to. And, yeah, it's pretty regularly sort of monitored for correspondence comes in. No. You're welcome. Perfect.\n\nSounds good. Alright. Take care. You too. Bye.","paragraphs":[{"sentences":[{"text":"Lanigan Civils.","start":0.24,"end":0.96,"sentiment":"neutral","sentiment_score":0.02535375114530325},{"text":"Cameron speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.026312362402677536},{"text":"Not too bad, Alex.","start":5.04,"end":5.92,"sentiment":"neutral","sentiment_score":0.28556356579065323},{"text":"How are you?","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.29268356164296466},{"text":"Yeah.","start":56.535,"end":57.035,"sentiment":"neutral","sentiment_score":0.040419094264507294}],"sentiment":"neutral","sentiment_score":0.1803380224543313,"num_words":12,"start":0.24,"end":57.035},{"sentences":[{"text":"Probably Jeff or Nick would be the two to speak to.","start":57.335,"end":60.475,"sentiment":"neutral","sentiment_score":-0.007617765529589219},{"text":"I know Nick's currently in a meeting, but we normally outsource most of that to a consultancy called Aflox.","start":60.91,"end":68.21,"sentiment":"neutral","sentiment_score":0.0002964538473047708},{"text":"I'm not sure if you know Chris Beardshaw.","start":68.27,"end":69.89,"sentiment":"neutral","sentiment_score":0.0021947671193629503},{"text":"But, yeah, we use him quite a lot for our, yeah, flood modeling or anytime it gets a little bit tricky, we sort of bring him into the the fold.","start":71.95,"end":79.925,"sentiment":"neutral","sentiment_score":0.08652601179977258},{"text":"So, yeah, I'm happy for you to leave a message, and I can see if Jeff or Nick wanna give you a callback about it.","start":79.925,"end":86.505,"sentiment":"neutral","sentiment_score":0.3202479267120361}],"sentiment":"neutral","sentiment_score":0.11334810603249779,"num_words":93,"start":57.335,"end":86.505},{"sentences":[{"text":"But yeah.","start":87.285,"end":88.62,"sentiment":"neutral","sentiment_score":0.2920987606048584},{"text":"Yeah.","start":94.46,"end":94.78,"sentiment":"neutral","sentiment_score":0.1479889750480652},{"text":"Yep.","start":94.78,"end":95.18,"sentiment":"neutral","sentiment_score":0.17521774768829346},{"text":"That's fine.","start":95.18,"end":95.9,"sentiment":"neutral","sentiment_score":0.26893141865730286},{"text":"You're more than welcome to send it through to admin@LanCivil.com.au.","start":95.9,"end":101.520004,"sentiment":"positive","sentiment_score":0.33971773386001586}],"sentiment":"neutral","sentiment_score":0.3026527762413025,"num_words":16,"start":87.285,"end":101.520004},{"sentences":[{"text":"That's, yeah, an email that everyone in the office has got access to.","start":102.175,"end":105.235,"sentiment":"neutral","sentiment_score":0.20109669749553388},{"text":"And, yeah, it's pretty regularly sort of monitored for correspondence comes in.","start":105.775,"end":109.555,"sentiment":"neutral","sentiment_score":0.1827151452501615},{"text":"No.","start":114.175,"end":114.33501,"sentiment":"neutral","sentiment_score":0.1325404942035675},{"text":"You're welcome.","start":114.33501,"end":115.075005,"sentiment":"neutral","sentiment_score":0.20767506211996078},{"text":"Perfect.","start":119.630005,"end":120.11,"sentiment":"positive","sentiment_score":0.5492726564407349}],"sentiment":"neutral","sentiment_score":0.20358627880441732,"num_words":29,"start":102.175,"end":120.11},{"sentences":[{"text":"Sounds good.","start":120.11,"end":120.93,"sentiment":"positive","sentiment_score":0.4854515641927719},{"text":"Alright.","start":121.87,"end":122.37,"sentiment":"positive","sentiment_score":0.42122799158096313},{"text":"Take care.","start":122.590004,"end":123.33,"sentiment":"positive","sentiment_score":0.6322696208953857},{"text":"You too.","start":123.79,"end":124.43,"sentiment":"positive","sentiment_score":0.43980321288108826},{"text":"Bye.","start":124.43,"end":124.93,"sentiment":"neutral","sentiment_score":0.26462969183921814}],"sentiment":"positive","sentiment_score":0.47511330991983414,"num_words":8,"start":120.11,"end":124.93}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Lanigan Civils. Cameron speaking.\n\nChannel 0: Hi, Cameron. My name is Alex. How are you going?\n\nChannel 1: Not too bad, Alex. How are you?\n\nChannel 0: I'm alright. Cameron, sorry. This is a a a cold call, and I do apologize. I I run my own stormwater sorry, flood and stormwater modeling consultancy, engineering consultancy in Victoria. And I I came across you guys.\n\nI sent you a LinkedIn message. I can't stand LinkedIn message. I know that usually not many people look at them anyway, and I just wanted to introduce myself more than anything in my business and, yeah, see if you ever do need flood modeling. And, yeah, I I I saw that you do store design. We don't.\n\nI would I wouldn't typically do any design. I'd I'd I'd do modeling for you if you ever needed it, but I'd leave all that rest of that stuff put to you. And I was, yeah, curious if if I could speak to someone who would be best to speak to or yeah.\n\nChannel 1: Yeah. Probably Jeff or Nick would be the two to speak to. I know Nick's currently in a meeting, but we normally outsource most of that to a consultancy called Aflox. I'm not sure\n\nChannel 0: Okay.\n\nChannel 1: if you know\n\nChannel 0: Oh,\n\nChannel 1: Chris\n\nChannel 0: yeah.\n\nChannel 1: Beardshaw.\n\nChannel 0: Yeah. Chris is lovely.\n\nChannel 1: But, yeah, we use him quite a lot for our, yeah, flood modeling or anytime it gets a little bit tricky, we sort\n\nChannel 0: Yes.\n\nChannel 1: of bring him into the the fold. So, yeah, I'm happy for you to leave a message, and I can see if Jeff or Nick wanna give you a callback about it.\n\nChannel 0: That\n\nChannel 1: But\n\nChannel 0: would be amazing.\n\nChannel 1: yeah.\n\nChannel 0: Even if I could email a capability statement and to to to someone, that would be amazing.\n\nChannel 1: Yeah. Yep. That's fine. You're more than welcome to send it through to admin@LanCivil.com.au. That's, yeah, an email that everyone in the office has got access to.\n\nChannel 0: Okay.\n\nChannel 1: And,\n\nChannel 0: Pretty\n\nChannel 1: yeah,\n\nChannel 0: good.\n\nChannel 1: it's pretty regularly sort of monitored for correspondence comes in.\n\nChannel 0: Oh, fantastic. Thanks so much, Cameron. I really appreciate it.\n\nChannel 1: No. You're welcome.\n\nChannel 0: I'll I'll send through an introduction.\n\nChannel 1: Perfect. Sounds good.\n\nChannel 0: Right. Pradeep,\n\nChannel 1: Alright.\n\nChannel 0: cheers. Thank you.\n\nChannel 1: Take\n\nChannel 0: Have\n\nChannel 1: care.\n\nChannel 0: a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Lanigan Civils.","start":0.24,"end":0.96,"sentiment":"neutral","sentiment_score":0.02535375114530325},{"text":"Cameron speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.026312362402677536}],"sentiment":"neutral","sentiment_score":0.025833056773990393,"channel":1,"num_words":4,"start":0.24,"end":1.86},{"sentences":[{"text":"Hi, Cameron.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.21959112584590912},{"text":"My name is Alex.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.258927408605814},{"text":"How are you going?","start":4.08,"end":4.9,"sentiment":"positive","sentiment_score":0.36417073011398315}],"sentiment":"neutral","sentiment_score":0.2931574806571007,"channel":0,"num_words":10,"start":2.48,"end":4.9},{"sentences":[{"text":"Not too bad, Alex.","start":5.04,"end":5.92,"sentiment":"neutral","sentiment_score":0.28556356579065323},{"text":"How 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Cameron had previously sent a LinkedIn message but the agent apologizes for the misunderstanding and explains that they do not typically do flood modeling. The agent suggests leaving a message for the customer to get a callback and provides an email for communication."},"intents":{"segments":[{"text":"My name is Alex. How are you going? Not too bad, Alex.","start_word":6,"end_word":17,"intents":[{"intent":"Introduce oneself","confidence_score":0.12225383}]},{"text":"I'd I'd I'd do modeling for you if you ever needed it, but I'd leave all that rest of that stuff put to you. And I was, yeah, curious if if I could speak to someone who would be best to speak to or yeah. Yeah.","start_word":125,"end_word":170,"intents":[{"intent":"Get help with modeling","confidence_score":0.0003349313}]},{"text":"And I was, yeah, curious if if I could speak to someone who would be best to speak to or yeah. 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I sent you a LinkedIn message.","start_word":14,"end_word":64,"sentiment":"neutral","sentiment_score":-0.004292922560125589},{"text":"I can't stand LinkedIn message.","start_word":65,"end_word":69,"sentiment":"negative","sentiment_score":-0.5301339626312256},{"text":"I know that usually not many people look at them anyway, and I just wanted to introduce myself more than anything in my business and, yeah, see if you ever do need flood modeling. And, yeah, I I I saw that you do store design. We don't. I would I wouldn't typically do any design. I'd I'd I'd do modeling for you if you ever needed it, but I'd leave all that rest of that stuff put to you. And I was, yeah, curious if if I could speak to someone who would be best to speak to or yeah. Yeah. Probably Jeff or Nick would be the two to speak to. I know Nick's currently in a meeting, but we normally outsource most of that to a consultancy called Aflox. I'm not sure Okay. if you know Oh, Chris yeah. Beardshaw. Yeah.","start_word":70,"end_word":212,"sentiment":"neutral","sentiment_score":-0.0059532652368078694},{"text":"Chris is lovely.","start_word":213,"end_word":215,"sentiment":"positive","sentiment_score":0.5044912099838257},{"text":"But, yeah, we use him quite a lot for our, yeah, flood modeling or anytime it gets a little bit tricky, we sort Yes. of bring him into the the fold. So, yeah, I'm happy for you to leave a message, and I can see if Jeff or Nick wanna give you a callback about it.","start_word":216,"end_word":271,"sentiment":"neutral","sentiment_score":0.19483806192874908},{"text":"That But would be amazing.","start_word":272,"end_word":276,"sentiment":"positive","sentiment_score":0.4564238488674164},{"text":"yeah. Even if I could email a capability statement and to to to someone, that would be amazing. Yeah. Yep. That's fine. You're more than welcome to send it through to admin@LanCivil.com.au. That's, yeah, an email that everyone in the office has got access to. Okay. And, Pretty yeah, good. it's pretty regularly sort of monitored for correspondence comes in.","start_word":277,"end_word":336,"sentiment":"neutral","sentiment_score":0.25094252824783325},{"text":"Oh, fantastic. Thanks so much, Cameron. I really appreciate it.","start_word":337,"end_word":346,"sentiment":"positive","sentiment_score":0.6686031222343445},{"text":"No. You're welcome. I'll I'll send through an introduction.","start_word":347,"end_word":355,"sentiment":"neutral","sentiment_score":0.2102837115526199},{"text":"Perfect. Sounds good.","start_word":356,"end_word":358,"sentiment":"positive","sentiment_score":0.4966144561767578},{"text":"Right. Pradeep, Alright.","start_word":359,"end_word":361,"sentiment":"neutral","sentiment_score":0.2833091765642166},{"text":"cheers. Thank you. Take Have care. a good one. You too.","start_word":362,"end_word":372,"sentiment":"positive","sentiment_score":0.6338436603546143},{"text":"Bye. Bye.","start_word":373,"end_word":374,"sentiment":"neutral","sentiment_score":0.210725337266922}],"average":{"sentiment":"neutral","sentiment_score":0.13349938047104987}}}}