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Ross? Good. How are you? That's good. Ross, are you still expecting those those modules in for Friday?\n\nThe what? Sorry? I'm I'm having a hard time hearing you. Are you there? That's better.\n\nYeah. So those those the scanner modules, the 80 ones, Are are you still expecting the shipment to come in this week? On the twenty second? Okay. Can can we order two of them?\n\nTwo units. Yeah. Do they get direct shipped to us? Would they get direct shipped to us or did do you receive them on the twenty second and then you send them to us? Okay.\n\nCan you send me an invoice so we can get that the order request done and the PO raise? Do you have my email address? Yes. John dot e. Yes.\n\nThank you very much. Thank you. 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you.","start":156.68,"end":157.42,"sentiment":"positive","sentiment_score":0.359914094209671}],"sentiment":"positive","sentiment_score":0.34636932611465454,"channel":1,"num_words":3,"start":155.8,"end":157.42},{"sentences":[{"text":"No worries, ma'am.","start":157.115,"end":158.175,"sentiment":"neutral","sentiment_score":0.2232030431429545},{"text":"Cheers.","start":158.395,"end":158.79501,"sentiment":"positive","sentiment_score":0.3747647702693939},{"text":"Bye.","start":158.79501,"end":159.29501,"sentiment":"neutral","sentiment_score":0.22028523683547976}],"sentiment":"neutral","sentiment_score":0.25293182730674746,"channel":0,"num_words":5,"start":157.115,"end":159.29501},{"sentences":[{"text":"Bye.","start":159.99744,"end":160.49744,"sentiment":"neutral","sentiment_score":0.11312299966812134}],"sentiment":"neutral","sentiment_score":0.11312299966812134,"channel":1,"num_words":1,"start":159.99744,"end":160.49744}]},"summary":{"result":"success","short":"The customer is having difficulty hearing the agent and asks them to repeat the date of the shipment of the scanner modules. The agent confirms that the modules will be delivered on Tuesday and asks the customer to send an invoice for the order. The customer provides their email address and the call ends."},"intents":{"segments":[{"text":"Ross, are you still expecting those those modules in for Friday? Sorry?","start_word":14,"end_word":25,"intents":[{"intent":"Order scanner modules","confidence_score":0.016689602}]},{"text":"Can you send me an invoice so we can get that the order request done and the PO raise? Yeah.","start_word":201,"end_word":220,"intents":[{"intent":"Send invoice","confidence_score":0.06455706}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Ross? Hi, John. How are you?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.11510934680700302},{"text":"Good. How are you? That's good.","start_word":8,"end_word":13,"sentiment":"positive","sentiment_score":0.4442310035228729},{"text":"Ross, are you still expecting those those modules in for Friday? Sorry? The 9681. The what? Sorry? 9681. Right? I'm I'm having a hard time hearing you. Are you there? Can you hear me now? That's better. Yep. Tell me. Yeah. So those those the scanner modules, the Mhmm. 80 ones, Are are you still expecting the shipment to come in this week? It's coming on twenty second. On the twenty second? Tuesday. Yep. Okay. Can can we order two of them? You're after two units. Two units. Yeah. Okay. Alright. No worries. You can definitely it will be placed in back order and will be delivered next week, Tuesday or Wednesday. Do they get direct shipped to us? Sorry. Come again? Would they get direct shipped to us or did do you receive Yep. them on the twenty second and No. then They you will send be them to us? they will be directly shipped to you. They will be coming in stock on twenty second. And hopefully, on twenty second itself or maybe twenty third, they will be delivered to directly to your place. Okay. Can you send me an invoice so we can get that the order request done and the PO raise? Yeah. Sure. No worries. Do We'll you have send my you email over. address? I do have, I guess, like,johne@supershock.com. Yes. Right? John dot e. Yes. John dot e. Okay. I got you. No worries. We'll send you over. Thank you very Okay? much.","start_word":14,"end_word":263,"sentiment":"neutral","sentiment_score":0.019233638420701027},{"text":"Thank you.","start_word":264,"end_word":265,"sentiment":"positive","sentiment_score":0.3494117856025696},{"text":"No worries, ma'am.","start_word":266,"end_word":268,"sentiment":"neutral","sentiment_score":0.2412190139293671},{"text":"Cheers.","start_word":269,"end_word":269,"sentiment":"positive","sentiment_score":0.3747647702693939},{"text":"Bye. Bye.","start_word":270,"end_word":271,"sentiment":"neutral","sentiment_score":0.18537084758281708}],"average":{"sentiment":"neutral","sentiment_score":0.04599706231797072}}}}